52 Washington Toyota Service Centers

Darla Goldammer was very pleasant to work with keeping me - 11pink1950

Darla Goldammer was very pleasant to work with keeping me informed as well as knowledgeable of the repairs

Easy to get in and out. - gmabuggy

Easy to get in and out. Loved the coupon in mail. Quick service. This time they forgot to reset the car needs maintenance notice but drove right back in the service check in and they fixed it but I did have to pull over and reset it to my phone Like the ease of doing business with them

The initial repair to our Highlander resulted in a leak - Nate Getten

The initial repair to our Highlander resulted in a leak and a second trip to our local Toyota dealer in Kennewick which was taken care of under warranty. When I noticed the skid plate was missing, Nathan promptly sent a new one in the mail! He was very prompt in returning my calls and answering any questions. Truly a pleasure to work with over the phone. Excellent customer service!!

Professional courteous reasonable and reliable estimate. - Gail L

Professional courteous reasonable and reliable estimate. Car detailed and ready earlier than promised. Superb flawless finishes. A+

They are my go-to auto sales/service place. - Judy Gow

They are my go-to auto sales/service place. My lady 2 cars came from them. They do a great service job and have a comfortable wait room. Staff is friendly and knowledgeable.

The collision repair shop is excellent! - Jenny Cassel

The collision repair shop is excellent! Great customer service, active advocacy for the client dealing with the auto insurance company. Superb, friendly, rapid work and communication with the client. A great experience! Absolutely recommend this service!

Fantastic service all around! - EA

Fantastic service all around! As a first timer for this location, Mike Kraynak from the service department was appointed to handle my vehicle's issues and he provided constant communications of the vehicle's status. He was polite and clear throughout the time. Most of all, he demonstrated with patience and knowledge of the addressed issues. Overall, I was extremely pleased with the time and effort that Mike and his tech crew were able to greatly assist. I would most definitely return to this location for future issues after this visit.

DARIAN CHETH at Tacoma, WA CAR PROS KIA was our - C & K Marie

DARIAN CHETH at Tacoma, WA CAR PROS KIA was our Salesperson. I give him 5 STARS for his enthusiasm, knowledge, relaxed demeanor, options, and care for our needs and wants in every way. We honestly could not have asked for anything more from him.We will be back to see him!! Thank you Darian Cheth for how tirelessly hard you worked with my Daughter and I that evening, 2/17/2025. My Daughter absolutely LOVES the MAZDA CX5!! ❤

Well managed facility. - beachboy

Well managed facility. Service was completed in a timely manner. Service Rep Ashley Stark was professional, friendly and available throughout my visit. Liked the visit so much, made my next one on the spot. Company is going in the right direction. Thank you.

Khing Ly, at Swickard Toyota, has been managing - three trees

Khing Ly, at Swickard Toyota, has been managing mechanical service for our Toyota vehicles since 2009. We appreciate the prompt maintenance assessments and accurate cost estimates for mechanical services. We respect Khing's knowledge and integrity to recommend appropriate service. Communication was excellent; the assessment included detailed printed information (what covered, specifications) and supporting video assessment. The work was completed in the time estimated. We are the original owners of two Toyota vehicles, 100% dealer maintained well beyond the warranty periods. The performance and milage are the same as when purchased. Thank you to Toyota for thoughtful design and the support of a professional mechanical team. We continue to enjoy the quality materials, comfort, utility, reliability, and safety of our vehicles.

I have purchased all my Toyota vehicles (4) at this - KCCHAN_168

I have purchased all my Toyota vehicles (4) at this dealership. They give great customer service . They always give detailed information on what is wrong with your car and always is serviced promptly and always let's you know how much $$$$ to repair .. Thank you for the great service.

Kelsey in the Mercedes repair center was extremely - RSLONGERICH

Kelsey in the Mercedes repair center was extremely helpful and efficient in setting up my maintenance schedule, arranging for me to get a loaner car and then personally going out to my car and "normalizing" one of the car's power window switches after the work was completed.

Antonio and Elizabeth in the service department have been - mikeclemons

Antonio and Elizabeth in the service department have been very helpful. Sam who sold us our car spent days trying to find us exactly what we wanted. Highly recommend them.

We’ve been very pleased with the service we’ve received - Gordon

We’ve been very pleased with the service we’ve received so far. They’ve patiently answered every dumb question I could think of about my car.

The best Toyota Dealership I have ever been to. - pnwrockerchick

The best Toyota Dealership I have ever been to. The staff is very friendly, the have great coffee, a comfortable waiting area, offer free shuttles or uber, have rental cars and take videos and pictures of your service. I trust them with my Toyota!

I purchased my car for the dealership in 2019 and have - drkaren8509

I purchased my car for the dealership in 2019 and have been coming here for every services. At first in it was a great experience, until recent 2 years when everything start going downhill. My previous service, I decided to take it elsewhere as their schedule couldn't locate my account and I have no time to call and get thing sort out. A month ago, I got a postcard reminding me that I still have 2 prepaid services left on my plan (thank you for that), so last week, I took my car in for 70K service, and when arrived, they said there was no appt under my name (I got a email confirmation from a week before I when scheduled it online), and with no apology or explanation. And when I picked up the car a few hours later, interaction with my advisor with bare minimum as compare to previous experience. I feel like they don't really care about their customer. Also they didn't provide me a carwash voucher (I was in a rush to get my kids from school and didn't bother U-turning to ask for one). A day after my service, I got text message as well as email message asking me to review my experience and when I clicked on the link in text or email, it said "no customer found" and I continue to get similar message for the next 5 days with the same error. I wish I could give this business a NEGATIVE 5 stars. I can't wait to use up all my prepaid services and cut the rope with the sketchy business and service. I will not buy another vehicle from the dealership ever again or recommend this place to anyone.

This service department did not make a good first - kathyn

This service department did not make a good first impression but they made up for it when I returned for the third time. I was treated respectfully and my explanation of the service needed was accepted the first time. I felt valued and that is important to me. I will return in the future for my car maintenance. I do like the fact that you don't have to make an appointment for service work and they have a wonderful lounge for people waiting for their car to be serviced. I gave them a 4 star rating only because of my first experience. They earned a 5 stars on this latest visit.

In December 2024, I took my Toyota Sienna in for service - dhouger

In December 2024, I took my Toyota Sienna in for service at Toyota of Kirkland and was charged over $2,100 — with nearly $617 in what I believe were excessive and unjustified charges. Despite reaching out directly, and filing complaints through Toyota Corporate, the Better Business Bureau, and the Washington Attorney General’s office, Toyota of Kirkland repeatedly refused to address the core issues I raised. My concerns: Labor Charges: I was billed at $200.37 per hour — significantly higher than the regional average for Toyota dealerships in Western Washington. When I asked for an explanation, I received only cherry-picked comparisons to other overpriced dealers, rather than any real justification for their rate. Parts Overpricing: I was charged $30.60 each for spark plugs with a Toyota MSRP of $18.95 (available at multiple dealerships for under $15). An intake manifold gasket was charged at nearly double its MSRP. This pattern repeated across multiple line items, including transmission fluid. Questionable Billing Practices: I was billed for a full additional labor hour for throttle body cleaning — despite that being part of the spark plug replacement procedure. The invoice listed only one technician, but over 7 hours of labor were charged in a ~6-hour window. I attempted to resolve this in good faith through months of emails and escalations. At every stage, Toyota of Kirkland either ignored the specific pricing discrepancies or deflected with irrelevant comparisons. Their final response was to simply state that they are “allowed to make a profit.” I agree — businesses can make a profit. But this was price gouging, not profit. We won’t be returning to Toyota of Kirkland. We’ve found a highly rated independent shop and will be sharing this experience with friends, family, and neighbors. If you care about transparency or fair pricing, I strongly recommend taking your vehicle elsewhere.

Had a service appointment scheduled. - Jim

Had a service appointment scheduled. I arrived and they told me they were very busy but I was welcome to wait there all day to see if they could fit me in.

Very friendly - Izzyzhi

I gave them a “good” rating because overall they were very friendly, had our best interest In mind and made sure we left the lot with exactly what we wanted at the best price possible. But the only thing was that was we had to wait and sit for hours because their computer weren’t putting in the right information. Other than that amazing!

They unplug your dash cameras because they want to hide - Jess

They unplug your dash cameras because they want to hide the quality of their work and the fact that they lie about doing it. They unplugged mine right after they are seen and heard saying "he won't notice if we don't even do it. Hahaha" Don't trust these "people" If they have to unplug your camera, they are hiding what they're doing. No other shop has unplugged my cameras.

Got my Corolla Cross with this dealership. - user0395

Got my Corolla Cross with this dealership. The sale was easy (partly because I did not need any financing). My issue with the dealership is with their service center. The service specialist was rude and condescending. Found an issue with my car after a software update, called in for advice and they won't admit that issue may be caused by the update although I have found other people on different forums reporting the same thing. I offered to send in my findings for them to take a look first but they refused. The fix was simply to disconnect the battery and reconnect it, but if I take it to the service center they will charge you $200+ for fee (as there will be no way to prove the issue was due to the software update). A little more politeness and understanding would be appreciated. It may be inevitable that they can't offer guarantee via the phone, but the attitude of the specialist was rude, telling me if I have a way to fix it at home then I can do that. If you have no issue with your car, you'd probably be ok with this dealership.