Tuve una experiencia muy frustrante al comprar un - yazminimartinez0
Tuve una experiencia muy frustrante al comprar un vehículo eléctrico en este concesionario. Me ofrecieron un auto con una supuesta autonomía de 232 millas por carga, pero en la práctica —especialmente usando el aire acondicionado en Florida— apenas da la mitad. Esta información nunca fue explicada claramente en el proceso de venta.
Siento que la persona que me atendió no tenía las herramientas ni el conocimiento técnico suficiente sobre este tipo de vehículos, y aunque fue siempre amable y se ha mantenido disponible para responder mis dudas, creo que el concesionario debería invertir más en la formación de su personal para evitar este tipo de situaciones. Incluso después de expresar mi inconformidad, me ofrecieron como única opción un trading con un negativo de más de $21,000, sin haber hecho ni el primer pago del auto.
También noté mucha presión desde todos los departamentos para que se dejara un buen review antes de salir, lo que genera dudas sobre la autenticidad de muchas opiniones en línea.
Revoco mi review positivo anterior porque, aunque el trato fue amable, la información fue incompleta y la decisión de compra terminó afectando nuestra economía familiar. Este review no busca dañar a nadie, sino hacer valer mi derecho como cliente a expresaruna experiencia real.
I had a very frustrating experience purchasing an electric vehicle at this dealership. I was told the car had a 232-mile range per charge, but in real use — especially with the A/C on, which is essential in Florida — it barely gives half that. This important detail was never clearly explained during the sales process.
I feel that the salesperson who assisted me did not have the tools or technical knowledge necessary to properly explain this type of vehicle. Although she was always kind and has remained responsive to my calls and messages, I believe the dealership should invest more in training their staff, so customers receive accurate and complete information before making such an important decision. She even acknowledged that other customers had complained about this same issue and mentioned she doesn’t like to sell this model, which raises the question: why wasn’t I told that before the purchase?
After I voiced my concerns, the only solution offered was to trade in the vehicle — less than 45 days after purchase, before even making the first payment — with a negative equity of over $21,000. That felt completely unfair and disappointing.
Another uncomfortable part of the process was the pressure to leave a positive review before leaving the dealership. From the salesperson to finance, and even the person who helped with the final paperwork, everyone insisted on it. It felt like good reviews mattered more than transparency, and I imagine there’s some kind of internal incentive behind it.
This review is not meant to harm anyone or cost anyone their job — that is not my intention. It’s simply my right as a customer to share an honest experience that has affected me and my family financially. I’ve removed my previous positive review because, although the staff was friendly, the lack of clear information caused a serious problem that could have been avoided.
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