Mazda Service Center Reviews

"Was well taken care of by Alex & Zander at the service desk...very professional and friendly. Nothing but positive experiences at both Capo VW & Mazda. A solid 10 at both."

"I would not recommend Sandy Sansing Mazda to anyone. I have had the worst experience. I purchased a 2017 Mazda 3 Sedan Grand Touring in 2016. It had several issues immediately and needed warranty work. It stayed in service more than I drove it. I complained several times as they were not fixing the problems and giving me excuses as to why they could not do anything for me. Keep in mind each time I took the car in there was a new service manager who knew nothing about the previous time I had been in. I finally emailed a customer care email addressing Sandy Sansing himself. I received a reply from an assistant who said they would help me trade out of the car for another one. I should have said no, but of course I did thinking this one just had major flaws. So, I purchased a 2018 Mazda 3 Sedan Grand Touring. Here we are AGAIN. Same issues. The BT wont stay connected, the back up camera glitches, the Bose speakers sound like crap, the channel presets wont change, the amp goes in and out so at times there is zero base. I have been in several times. The part of all this you wont believe is I was just told NOT to come back to Sandy Sansing Mazda for warranty work by the assistant. She was rude, laughed on our call and said they could not make me happy so do not contact them and take my car somewhere else. Mind you they sold me the car and it only has 20,000 miles on it. Of course I am not happy when I have a 2 year old car with issues the same 2017 car you sold me had and you promised me the 2018 would not have this. Can you really say do not come back here for service? Very unprofessional. "