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Great experience, and we love our new car. Thank you for... - amandaalice
Great experience, and we love our new car. Thank you for helping us buy this car from Fresno. We couldn’t be happier with our new vehicle.
Top Reviewed Specialists At This Dealership
VIP Sales Consultant
The dealership was a nice atmosphere. Everyone was nice... - PULIDOCARMEN49
The dealership was a nice atmosphere. Everyone was nice and friendly and the sales person was very helpful. The sales person helped us get to a good price. The dealership also had so much Jeep wranglers to chose from compare to other dealerships which I liked causes I am very picky.
Sales & Leasing Specialist
Internet Sales & Leasing Specialist
Kevin, Sales Associate, and Ed, Owner really make you... - JIMBOSCHEE2
Kevin, Sales Associate, and Ed, Owner really make you feel important as a customer. They take the time to work the best deal and ensure the car is the one for you!
Used Car Manager
Thanks to Robert I was able to get the car I wanted! I... - Londraaa23
Thanks to Robert I was able to get the car I wanted! I appreciate the help I received from him and his team. Excellent service !
Bobby did a great job of keeping me updated and getting... - KGRANGE0
Bobby did a great job of keeping me updated and getting the van serviced. He was friendly and efficient. He also ordered my required parts and told me he would keep me informed when they were in (recall).
Had a great experience at Elk Grove Dodge John Benton was... - Lstar0663
Had a great experience at Elk Grove Dodge John Benton was are salesman he gave excellent customer service he knew what we wanted he had the truck waiting for us when we got there since we live in Turlock it was worth drive to Elk Grove looked around the Central Valley and know one good beat their price or Customer Service
Senior Sales Consultant
We had a great experience with Dennis and Cesar. We were... - csherm333
We had a great experience with Dennis and Cesar. We were treated respectfully (after having a terrible experience that morning at a different dealership). They gave us a fair trade in on our vehicle and really worked with us on a deal for a Pacifica. I never felt that typical "sales experience" that makes car buying so awful. There was minimal back and forth with pricing & we walked away feeling like we made a great purchase. I would highly recommend asking for Dennis if you're looking to shop here! Also had a great experience with Levi in finance.
Internet Sales Manager
I have always been very satisfied with the service I’ve... - Birkme
I have always been very satisfied with the service I’ve received at the Lithia dealership. Louis was extremely helpful during the evacuation. Id dropped my car off Friday afternoon due to a problem starting the jeep and Id rented a Dodge truck. On Sunday i was evacuated and remained so through the following week. I was able to keep the rental until i was able to return home. Thank you Louis and your manager for caring during this trying time. I really appreciated it.
Super helpful and friendly staff. I would highly... - Britany W
Super helpful and friendly staff. I would highly recommend this dealership for any one in the market for a new vehicle.Jonathan and Alyass were awesome to work with and so was "Big Dawg" and the gentleman who finalized all our paperwork! I wish I remembered their names as well. However, we truly felt they got us the best deal on our new truck!
If you go, go to Alex ! He’s the best ! Real friendly and... - Jes
If you go, go to Alex ! He’s the best ! Real friendly and so helpful ! He helped me get the best deal he could. Good man.
Tanya Ruiz was my service rep. She was very professional... - Samuelbingham
Tanya Ruiz was my service rep. She was very professional and offered Good customer service. My rental representative my sure my needs were met. Thanks.
Ian was very patient with my purchase of a new car,... - charlesatkins
Ian was very patient with my purchase of a new car, taking the time to test drive three or four cars with me, and finally finding the car for us.
Very friendly to work with and easy going. Very... - Andrewalfaro15
Very friendly to work with and easy going. Very knowledgeable about the vehicles I asked about and answered all my questions I had for me.
Was dissatisfied with Bob Baker Jeep Carlsbad service... - Sixzerocharlie
Was dissatisfied with Bob Baker Jeep Carlsbad service Dept. So tried Poway Jeep Chrysler. Great service Dept. Friendly staff and very responsive. As soon as I pulled in I was greeted by service writer and my Jeep was was serviced while I waited. They even washed it.
What I liked most was the service Jenna provided at the... - Dan S.
What I liked most was the service Jenna provided at the outset, and the quick response to my problem. by the diesel mechanic. In the end, I felt satisfied I was treated professionally.
i just recently purchased a 2020 Chrysler Pacifica . My... - giluna
i just recently purchased a 2020 Chrysler Pacifica . My salesman was Clinton Dole , he was courteous , knowledgeable and eager to hear my concerns. He was not pushy , but very helpful in me getting what I needed. I love the way i was treated with Respect and Kindness. I`m very happy with my family`s new Chrysler Pacifica.
I would recommend everyone to ask for Clinton to help them.
I had an excellent experience having my car serviced at... - lemorwass
I had an excellent experience having my car serviced at Chrystler Dodge RAM in Torrance. David Dew was my technician and kept me apprised regarding parts, status and time the vehicle service would be complete. Pleasant and efficient. Many thanks
Lilli of Auburn Chrysler Dodge Jeep Ram has given me... - peppertree3555
Lilli of Auburn Chrysler Dodge Jeep Ram has given me excellent service and has taken great care of my car issues. She gave service that was excellent for solving my rodent damage and for fume leaks. I would fully endorse her service and highly recommend her to future customers. I look forward to receiving any future service from her. Thank you, Lilli
Max was quick, efficient and well informed. Everything... - Eddie Reynolds
Max was quick, efficient and well informed. Everything happened as he said it would and on time. This is the kind of service that keeps me coming back to Browning. Thanks
Initial diagnosis and recommendation was wrong and... - Disappointed
Initial diagnosis and recommendation was wrong and several thousand $’s more expensive than ultimately needed. After I agreed to a tear down to confirm cause and a subsequent repair they failed repeatedly to meet schedule commitments for when my vehicle would be completed, missing the promised date 4 times, and didn’t return calls to provide status on the repair requiring me to call many times daily to try to reach someone to get an update.
What a great buying experience! David Sosa was awesome... - jon
What a great buying experience! David Sosa was awesome to work with in Sales. When the time came to sign the paperwork, Enrique Zarate made this process painless, quick and no pressure to buying the extra add ons. This was one of my best buying experiences.
Love working with Jim and his team. It was a mooth... - candace58
Love working with Jim and his team. It was a mooth experience ordering our Jeep. Appreciated being able to discuss price, features and do most of order process via email.
They added extra charges to the car that should have been... - DWBUCKETT
They added extra charges to the car that should have been included in the sales price. These items were already on the car, but were not disclosed to us online. They included, a special coating, and a chip security system. They also promised us two FODs but delivered only one. Also the car was on the lot and we were going to meet there, and the car disapeared. It showed up 10 days later.
Best in class service assistance!After a month of... - sarahnapier1
Best in class service assistance!
After a month of mixed messaging and incomplete info from another dealer working on my car, I reached out OC Jeep. My request for help was sent to Jeff Peters who, within a few hours, didn’t just have a full update on my car from the DTLA dealer, he also had directly spoken to his factory rep and was helping push my time sensitive request /get me accurate info. Jeff’s time, advice and efforts were best in class customer assistance and I will definitely drive out to this dealership for any Jeep needs going forward.
I purchased my Ram truck from this dealership over 2... - Andy
I purchased my Ram truck from this dealership over 2 years ago and every trip I make to for service has been great. My service representative, San, has always been there to provide me with whatever I need for my truck. Also, the sales staff was friendly and never pressured me when I was looking for a new vehicle.
Scheduling is easy and the timeliness of service is... - suzanne
Scheduling is easy and the timeliness of service is satisfactory. Check in as always easy. Of course I miss having the shuttle available and I know it's because of covid, And I'm sure it's difficult for the dealership as well. I bought my Jeep here in 2014 and one of the big reasons for me was to be able to get service done when needed, and I am seldom disappointed. There have been issues in the past that my service advisor George always works to resolve them.
After months of bouncing to various shops and dealerships... - chris.teachout
After months of bouncing to various shops and dealerships to try and solve a shifting issue with my Jeep, I brought it in to Glenn E Thomas, where I had originally purchased. This was not an easy task to source the cause of the problems, but I'm greatly appreciative of the help from my service advisor, Rudy Petersen and the service manager Tom Bonnstetter who really went to great lengths to get to the bottom of things, including working with Chrysler on my behalf. Not all dealerships would have taken the time, and I am tremendously grateful for their patience and commitment to taking care of their customers. They've earned my loyalty. Thank you Rudy & Tom!
It’s been a nightmare working with this dealership. Not... - Sanjaymotreja
It’s been a nightmare working with this dealership. Not responsive unprofessional and keep promising dates that they don’t meet. Have my car for 6 weeks and they keep telling me the tracking says part will be here by a certain date only to find out later that it has not shipped. This is after I have to constantly follow up with them on the status. They even have the audacity to tell me to contact the manufacturer. Why should I contact the manufacturer if I am paying them for the service. This shows clear lack of integrity unprofessionalism and abject customer service. I wouldn’t recommend this dealership to anyone. Stay away!!!
Can't really say much positive about this dealership.... - Cntrygynsd
Can't really say much positive about this dealership. Things started off well enough, a very enthusiastic salesman named Atiq responded to my inquiry about one of their Dodge Challengers. We had a couple email and text message exchanges and then sales manager Robert "Tool" Visser jumped in under Atiq's email address without introducing himself, which was awkward.
From there we had some awkward starts and stops but I thought we were making some progress. We ran my credit, exchanged pictures and determined trade in on my current vehicle since I live a couple hours away. As often happens with car purchases it was determined they couldn't meet my ideal deal but said they might be able to assist me if I'm willing to adjust my budget and/or loan terms. I responded that it was possible and asked them to propose what they could do.
This is when Robert the Tool Visser disappeared and I only had one more follow-up from Atiq who assured me he'd follow-up with Robert. I've followed up with both and never heard back from them again. Not sure what happened but it's clear this dealership is not that concerned with customer service or selling cars.
My suggestion is unless you are paying cash and don't want to negotiate you may want to go somewhere else. This dealership is not looking to earn your business.
Easy and stress free - Lola
Very easy and stress free!! Very helpful and helped getting the best deal possible!! Cynthia was very patient and understanding with our needs. Thank you!!
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