I am a repeat Customer from a 2017 Ram I Purched from - LMARECEK
I am a repeat Customer from a 2017 Ram I Purched from you.
It was an interesting experience. The people are very nice and we enjoyed dealing with everyone there, very Friendly folks. But the overall experience was a bit surprising.
First, was the 5 hours it took to get everything together, that was not the most streamlined process to say the least. And I have to take some of the responsibility for that as I was thinking I was going to just order a Durango that I had built on line, But found out when we got there Dodge is not taking orders for 2025 any longer nor had they started offering the 2026's order yet. A bit of a corporate Communication issue to the General Public.
Then Secondly, I signed a contract, so a Durango that has been waiting on a part from Mopar to fix it could be repaired with another vehicle's part and it was going to take a few days to swap. So, after a few days I got a call from the Surveyor to get my impression of the service I had performed at the dealer on my vehicle. (?!?)
And when I explained what was going on, the Surveyor apologized for the mix up.
No big deal, but obviously the communication there at Moss was not clear.
Then two more days later I get a call from the same Surveyor this time asking about my recent purchase and wanted me to review the experience. I explained to her that I had not picked up the vehicle yet and would be picking up Saturday.
Again, very Friendly lady, but again, there is a communication issue, between the parties at Moss Bros and their support functions. As a Sr. Process Engineer for an aerospace company, I am probably more sensitive process flow than most folks.
I would like to Thank Travis for taking care of us, he was awesome.
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