29 Illinois Mazda Dealers

Michelle Canova and her dealership make every effort to - Scott

Michelle Canova and her dealership make every effort to make the experience feel like your family! Very happy and will be back!

Our sales associate, Denise, is professional and was able - TLC

Our sales associate, Denise, is professional and was able to answer all our questions about the vehicle we were interested in, and ended up purchasing. After the purchase paperwork was finalized, Denise took time to review all the features and answer any remaining questions we had.

Everyone is very sweet and nice. - Larysa

Everyone is very sweet and nice. Through everything our dealer, Nicco, was very patient and helpful with us and we are very thankful!

Bien día quiero agradecerle a Miguel por su atención - Yesika

Bien día quiero agradecerle a Miguel por su atención personalizada en mostrarnos la mejor opción para nuestra familia en la compra de nuestro auto, fue muy dedicado en cuanto a su atención nos mostró varias opciones hasta conseguir la mejor recomiendo 100% este concesionario por su trasparencia en la atención que tuvimos fue una gran experiencia volvería 100% con ellos Gracias

Bob and Frank are friendly, great, and easy to work with. - rknptlx

Bob and Frank are friendly, great, and easy to work with. I recommend this Mazda dealership to others.

Took my 2025 Mazda CX-5 Premium plus, in for oil change - tbas

Took my 2025 Mazda CX-5 Premium plus, in for oil change service was met by David Powers service manager who did the write up. The service was done quickly, and car was even washed. This dealership does not try to sell you things you don't need, maintenance is required to keep your Mazda running for many miles. The dealer experience was great, customer service was phenomenal! Highly recommend this dealership for sales and service absolutely the best!

I was searching online for a vehicle to purchase & - Whitticus

I was searching online for a vehicle to purchase & handling communications via email, the Autobarn Mazda of Evanston was very attentive to my emails. Jason Harris was quick to respond & provided information I requested. Feel like we could've made a deal, but some of the communication towards the end was not timely and I did make an early offer that was denied but then the vehicle was later listed at the price I offered. In the end, it was meant to be though, it wasn't exactly what I was looking for. In the end, the response to my emails & quality of information provided was impressive and I would recommend anyone interested in a vehicle at their dealership to at least reach out & start communication.

This review is long overdue, but I wanted to recognize - Breanna

This review is long overdue, but I wanted to recognize the exceptional customer service I received at Napleton’s Schaumburg Mazda. Special thanks to Chris, Rachel, and Brian for going far above and beyond to help with an unexpected car issue. Their professionalism and genuine care made a stressful situation so much easier. My car had an issue with the front headlight fan, something I learned is fairly common for my model. Chris explained that the entire headlight assembly might need to be replaced and recommended checking my warranty first, since the repair could cost around $2,000. Unfortunately, my warranty provider was very difficult to work with—unhelpful and inconsistent. After I struggled to speak with my warranty company, Chris and Rachel stepped in and called them for me multiple times. The company initially said the product replacement would be covered, so the dealership moved forward with the work. But later the warranty company suddenly reversed and denied the claim. Rather than pass that surprise cost onto me, Chris, Rachel, and Service Manager Brian made the decision to cover the repair themselves. I didn’t pay a dime! They absolutely didn’t have to do that. I believe most car dealerships would have said that their hands are tied, and forced the client to pay that cost, since they work separately from the warranty company. I am so thankful to have had these 3 employees, because they had my back. That level of integrity is rare. Throughout the process, they were responsive, honest, and professional, and I won’t forget the kindness they showed. If you’re looking for a dealership with people you can trust, I highly recommend them. Chris, Rachel, and Brian earned a lifelong customer. Thank you again

Mark did an amazing job showing the vehicle and provided - minn75

Mark did an amazing job showing the vehicle and provided xxxxxxand con’s of the vehicle. Did nice job following up. This 5-star 100% rating is for Mark. Great experience and if you are looking for a vehicle see Mark. He does good job with follow up. Very rough experience with finance team. Terrible with follow up even though he said call me any time if you have question. Yet he has not responded to my 2 voicemail. GM Malik did good job with follow up. Over all great experience and be ready to ask all the questions to finance team so you don’t wait for response.

From out of town had a tire problem late afternoon. - Hawkinsp2010

From out of town had a tire problem late afternoon. Service staff was outstanding and went the extra mile to get us on the road.

Was very helpful and very kind respectful. - cardenasstephanie213

Was very helpful and very kind respectful. Very patient and worked to find a way to have a vehicle very grateful to my salesman and others and God.

Jack is so easy to work with and very attentive to all - tbdouglas64

Jack is so easy to work with and very attentive to all our needs. This was our fourth purchase of a Mazda from Jack. Mazda of Orland Park is the best dealer I have ever dealt with. Tim

Had a wonderful transaction with Brian McGee a Key Auto - tim.hernandez22

Had a wonderful transaction with Brian McGee a Key Auto with the purchase of my new truck. He provided detailed information on the two different trucks to help make my decision the right one. He listened to my needs and delivered. Highly recommend him and his service. Dave Masterson was awesome too!!

I was nervous about shopping here after dealing with high - Kayti

I was nervous about shopping here after dealing with high pressure sales tactics that had me just walk about of Napelton Honda, but my experience here yesterday was amazing! This place is run completely different. From front desk to sales to finance- all three of these guys were all around were just fantastic. The salesman Issac did not try to upsell me out of my budget at ALL made the day pretty fun! I am absolutely in love with the Mazda CX-5 I bought, and the price I paid.

Just purchased a 2025 CX-5 from Keri Thierer at Scherer - SPSRT

Just purchased a 2025 CX-5 from Keri Thierer at Scherer Mazda. We have purchased a LOT of Mazdas over the years, and have dealt with both excellent and (frankly) pathetic attitudes towards customers from the various Mazda dealers we've worked with. This operation is TOP NOTCH. Keri is an excellent sales consultant, and that excellent customer services goes all the way up the ladder to their upper management (hello again Jimmy!). We've seen good and bad over the years, and you're one of the best!

Brandon and Sebastian at Sam leman Mazda in Bloomington - michaelranney54

Brandon and Sebastian at Sam leman Mazda in Bloomington we're very professional and informational!! They gave me a piece of mind and lots of knowledge. I purchased a beautiful 17 Silverado its beautiful and runs very well. The customer service is top tier the new sales people are top tier. My experience was amazing per usual. But it's all because of Dave in service that keeps me coming back for repairs and to keep buying vehicles in the Mazda family. No matter what day what time or the issue they make me feel like part of the family. Thanks again Brandon Sebastian and Dave. You guys are the best! 5 ⭐ and highly recommended

Andy and Hunter were very knowledgeable, took the time to - old lady

Andy and Hunter were very knowledgeable, took the time to show me how all the new gadgets worked on the Escape, and answered all my questions. Hunter set up my phone so it was synced to the Escape! Both of them are very nice and easy to talk to.

Oil change service was good and fast. - Kpyle456

Oil change service was good and fast. It’s nice to get car washed too.

SALESMEN ADAM AND HIS SALEMANAGER JEREMYVERY NICE GUY TO - ewamatt

SALESMEN ADAM AND HIS SALEMANAGER JEREMYVERY NICE GUY TO DEAL WITH SERVICE I HAVE GREAT EXPERIENCE SO FAR AND I AM VERY SATISFIED WITH ALL EXPERIENCE WITH DEALERSHIP IN NAPLEVILLE MAZDA

Courtney was incredibly helpful throughout the process of - shadowkolby88

Courtney was incredibly helpful throughout the process of buying a car here. She is well-informed about Mazda vehicles and made sure I got a great deal.

Called service September 4th service never answered, - 1michaelhunting

Called service September 4th service never answered, Front desk picked up and said she would have them call me back. (NO Show) Called September 5th service never answered again. Said we will call you back. (NO Show). I will drive an hour before I call them back.

Unbelievably, I'm going to report a great outcome after a - H20

Unbelievably, I'm going to report a great outcome after a disaster of a start. I purchased a Certified Pre-Owned 2019 CX-5 DIESEL from Jon Ballas on 02/12/2024. 36 hours later, the check engine light came on. What followed was a nearly 3 month journey that took 3-4 trips through the service department, all the while never truly figuring out what the issue was (something to do w/ the emissions system). All the while, the two service front desk employees Tory and Cory were great, always providing a loaner (I live 90 minutes away). I lived in loaners more than I did my own vehicle. After what all thought was the final repair, less than 40 minutes after I picked the diesel Mazda up (mind you, this is the only diesel Auffenberg Mazda had encountered before), the check engine light was on once again. I called Jon and said I was done. I needed out of the diesel. After several days, Jon had me in a brand new Mazda, no diesel, and I am extremely pleased. The way the service representatives handled the situation throughout the 2.5 month ordeal, how they handled my frustrations, and their own as they were trying everything they could to figure out the car's issues, was nothing short of amazing. This situation was awful; however, because they worked hard w/ me and among themselves to make everything right, I have nothing but appreciation and gratitude for Jon, Tory, and Cory.

My experience with Libertyville Mazda following the - Brenda

My experience with Libertyville Mazda following the purchase of a new vehicle in December 2024 has been profoundly negative and indicative of serious operational shortcomings. Firstly, the Business Manager, Gabriel, failed to provide me with a complete set of contractual documents at the time of purchase. Secondly, I was pressured by Gabriel to purchase additional coverage. I promptly requested the cancellation within one week and received assurances that the necessary paperwork would be processed. However, after three months, I contacted Mazda Finance and the insurance provider and they confirmed that Libertyville Mazda never submitted the cancellation request. This failure to fulfill a basic administrative obligation is deeply troubling. The lack of accountability and the dealership's continued silence regarding the reason for this oversight are unacceptable. To date, no explanation has been offered. Based on these experiences, I cannot recommend Libertyville Mazda as a reputable dealership. I strongly advise prospective buyers to exercise extreme caution, particularly regarding any additional coverage offered by the finance department.

Rotating tires - part of clear coat came off. No help. - Lee

After contacting Service several times including pictures and telling me that they would call me back, they didn't. Also, there was oil on the manifold after changing oil.

This was a very smooth and pleasant experience. - Happy Mazda Owner

This was a very smooth and pleasant experience. While other dealerships are charging ridiculous premiums for new cars, they were very fair and didn't push profit boosters like paint and fabric protection! I would buy from Lisa and Mike again anyday!