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Everyone was so helpful and nice! I appreciate the... - Victoriadickinson01
Everyone was so helpful and nice! I appreciate the continuous patience from both GM Bryan and salesman Jerry! I would definitely recommend this dealership to everyone, they went above and beyond for me.
Top Reviewed Specialists At This Dealership
Everyone was very helpful, especially my sales person... - AliM
Everyone was very helpful, especially my sales person Julian. He took the time to explain how the equipment on the vehicle worked. Everyone at the dealership is friendly and asks if they can help.
New Mazda and used car sales
BMW Genius & Corporate Account Manager
Sam was incredibly helpful throughout the buying process... - olsiband9
Sam was incredibly helpful throughout the buying process - he was knowledgeable about the car, laid out my options in a clear and concise manner, and went above and beyond to make us feel comfortable. Did not pressure us at all into anything - would recommend.
Mazda Sales Executive
Ryan Menke was great help in my car buying process. He... - sesmith2
Ryan Menke was great help in my car buying process. He kept in contact to ask about my other test drive experiences and encouraged me to take my time to decide on my purchase.
Certified Sales Consultant
Master Certified Sales and Leasing Consultant
I brought my car in for a minor problem and they... - BBRIDGES11
I brought my car in for a minor problem and they completed the service within 1 hour. I walked over to Target and they kept me updated by text.
Very convenient, painless experience. Unlike most... - John
Very convenient, painless experience. Unlike most dealers, they gave me their best price up-front and skipped the back-and-forth. I inquired at many dealers in the area and Biggers had the best price despite their no-haggle policy. Not to mention I was in and out within 90 minutes, including a test drive. Definitely would go here again
The people at Mazda in Orland have been great. Fast... - m.mucha
The people at Mazda in Orland have been great. Fast efficient service and never any issues with sales or service. Purchased multiple cars from them.
Elite Master Certified Sales Consultant
Absolutely love my CX-5 and am so incredibly happy with... - ElizabethH
Absolutely love my CX-5 and am so incredibly happy with the purchase. Josh was knowledgeable, patient, understanding and efficient in his selling process, and got back to my numerous questions and requests in a very timely manner. Everyone at the dealership in general was personable and welcoming. I would highly recommend Wilkins Mazda to anyone in need of a vehicle.
Sales & Leasing Consultant
Simple and straightforward - kd
Great experience. George found what I was looking for, shot me a good price offer the first time and gave me a fair, realistic value on my trade in. One look at the offer sheet, and I was happy. The numbers were what I expected and fair the first time - no games, no bs!
Sam Samet was great to deal with. Excellent command of... - Bart
Sam Samet was great to deal with. Excellent command of the product he was selling and did a great job job of explaining the technology. If you want to deal with a straight shooter who knows what’s he’s doing, see Sam.
Adrian was great to work with. He was knowledgeable and... - ngawthrop
Adrian was great to work with. He was knowledgeable and thoroughly helped me understand all facets of the CX-5! I feel like I got a great deal and truly love the car!
Purchased our first vehicle from Mazda Auto yesterday... - Chen & Apple
Purchased our first vehicle from Mazda Auto yesterday and very pleased with all of them. The staff karla ,Jessica & jessie is very easy to deal with and professional, you won't find pushy salesmen at this dealership. I will definitely buy again from them when we upgrade.
Chris was our salesman for our Nissan Versa and he was... - dncewhiz
Chris was our salesman for our Nissan Versa and he was excellent to work with. Quite accommodating with our requests and helpful with our service needs. Never at any time did we feel pressured to buy anything from him. He let us take our time and when we were ready he provided us all the information we needed. He was always friendly with a welcoming smile. Thank you Chris!
Just purchased a new Mazda and was very pleased with the... - happy
Just purchased a new Mazda and was very pleased with the experience. Salesperson was honest and pressure was low. GM was introduced and seemed fair when discussion topics were raised.
very friendly place. Can't remember the name of the... - mt5652
very friendly place. Can't remember the name of the woman that got in the car with us and explained all the gadgets, but she was wonderful and very patient with us. Appreciated that!
Very helpful and responsive to all of our questions but... - behnke4
Very helpful and responsive to all of our questions but was not pushy. It was the quickest closing process of any car I have ever bought!
Green Mazda has become my go to place for vehicles. I... - Tb97
Green Mazda has become my go to place for vehicles. I appreciate the courtesy of most of their salesmen, but their service department is above and beyond any other I have dealt with.
Visited to purchase a new vehicle - mdetomasi
Very satisfied with my
Ford Edge but miss the CD player. There are so much electronics and likely won't use all but glad for many that are included. Tim Hirsch was extremely helpful and I felt no pressure to make a decision.
Dylan Roach has been very helpful in learning the electronics and has already been to my home twice to tutor me. Can't say enough positive about both but greatly appreciative for Dylan's after work time assistance.
Complete lack of customer service - purchased a used... - Brent DePauw
Complete lack of customer service - purchased a used vehicle and had immediate issues within 10 hours. Requested ability to return the vehicle and was told absolutely not, however they would fix. Initial items were fixed, however more issues continue to arise. I contacted Key and was told to bring the vehicle in and Service would look at it. When I dropped it off I instructed service, my salesman, and the sales manager prior to authorizing any work that would incur cost to please call me and I would make the decision to move forward or not. 2 days later I got a call stating my truck had been fixed and the bill is $568, however I only needed to pay $310....Austin told me he was cutting me a deal. I argued I did not authorize the work to be done, however was told by the sales manager Austin and the GM Randy to pay it or I could not have my truck back....no discussion. I paid and left. 5 days later issues persist, called Austin and as of today, 3 days later, I have yet to receive a response. obviously they are a large business and issues arise, however they have dropped the ball on this one. Key personnel seem to have no concern after the sale. I now have a 33k truck that doesn’t work, may not be a big issue for them, however additional cost, stress, and aggravation to myself and family.
Excellent!! Kudos to all the folks! - MBM
I recently purchased my very first Mazda,, and I am loving it!!
The whole buying process was pretty painless from start to finish.. CJ worked with me and explained everything I needed to know about the car and followed up in a timely manner whenever I emailed him. Finance Manager Randy made the whole process easy and pleasant.. I know - not something you look forward to but working with Randy I didn't feel pressured.
I got a chance to work with Chris Jones in service as well.. He answered and addressed all my concerns.
And thanks to Bill Richey for all his help getting this sale finalized.
Great place to purchase and service your vehicle. Entire... - Larry Chu
Great place to purchase and service your vehicle. Entire safe is friendly and always willing to assist with any issue either its purchasing or servicing your car.
Very good service.Christian was very professional and... - safumafu
Very good service.
Christian was very professional and respectful about my choices.
Wanted to offer me all services provided by the dealer but understood I was not interested on some of them.
I enjoyed the quick and easy .
Rotating tires - part of clear coat came off. No help. - Lee
After contacting Service several times including pictures and telling me that they would call me back, they didn't. Also, there was oil on the manifold after changing oil.
The worst dealership I have ever dealt with. Was going to... - Alex
The worst dealership I have ever dealt with. Was going to buy a car with my own financing. They lied to me that they need my SSN to proceed with the deal (anti-terrorist check, etc) and performed the hard pull to my credit history without my approval for this. Moreover, I explicitly asked them not doing that. The management is too pushy and unprofessional. Wouldn’t recommend anyone to deal with them.
Great experience! Joe made purchasing my car hassle free!... - rml1384
Great experience! Joe made purchasing my car hassle free! Car was ready for my test drive right on time for my appointment. I would recommend napleton to anyone looking to buy a car!
Bait and switch! Run as fast as you can away from this... - Disappointed
Bait and switch! Run as fast as you can away from this shady dealer. We drove an hour after over 10 emails back and forth with internet manager only to be given a test drive in the used car we had communicated about and then be told that the car had a deposit on it and we couldn’t buy it.
We were told after the fact we could put a deposit on it to hold it but by that point someone had already done so even though I had asked in my email if they could hold it previously. So we were given a test drive in a car that was already “sold”???? I smell a rat!!!
No Communication! - JEENA
My tire pressure light came on this morning, so I called service to see if they can take a look at my car and if needed to put air in my tire. I went to the dealership service area and the guy "sure, we can take a look at it". I waited for a while, which was perfectly fine. After a while, I see my car pulled up and I noticed that they washed my car. I go to meet the person bringing my car and he says "your car is ready and good to go". I say, "well what happened to my car? who gave permission to wash my car? what was the tire issue, and what was done to fix it?". He said, "oh someone should have spoken to you about it." I said, "no, no one did". At this point, I inspected my car, specifically the hood of my car (which I will explain later). I saw some immediate fine scratches. I was pissed. So I went to talk to the person who originally took my car. I asked "what was done to the tire of my car, how did the problem get resolved and who gave the permission to wash my car?" He didn't have any idea what was done to my tire, so he had to go ask. They told me that, my rear passenger side had a nail and they plugged it for me. I said okay fine. But who washed my car? He said we did, it was complimentary. I said, I never asked for a car wash. I brought the car in for a simple check up of my tires and for someone to tell me what is going on and to consult with me on what I needed done or how to proceed.
I then began to explain to him, why I was very upset about the car wash. I have only gone to Napelton Mazda dealerships since I bought my car in September 2017. I only went to Arlington Heights Napelton Mazda for oil change services and noticed that I had several scratches on my black vehicle that was even on both sides of my car, which could only be explained by car washes. Therefore I decided to pay out of my own pocket to a very nice auto body show, who did water sand washing and buffed out my scratches on my hood only (because I did not want to do the entire car at the time) and made a decision at that time that I would never take my car to get washed at a dealer and I had not washed my car since I got it buffed out. I saw scratches immediately on the hood of my car, after the Napelton in Libertyville washed my car without my permission.
The man that helped me, said "his car wash is brand spanking new" and therefore it could not be their car wash that caused this. He was rude, and made everything seem like it was my fault. Then went on to say how I should be happy because they fixed my tire, which had a nail in it and they plugged it for free which it should have been a $30.00 charge. I said, I did not ask you to perform a service for free, I will pay for it if you would like. But at no time, did anyone consult with me that there was a nail and whether I wanted it to be plugged or what we should do or how we should proceed. Nor did anyone ask if I wanted a car wash. It is not the dealers right to perform such services and or acts to my car without my permission.
I am furious at the service and incompetence of Mazda Napelton. I will NEVER recommend anyone to come to your location. I came to this location when I first started looking at purchasing a vehicle last year and I felt the people were rude and unhelpful at this location and therefore we went with another dealer. I love my car and take care of it. I am so upset that this dealership service people were rude. I have had numerous issues with the Napelton family and the way they take care of their customers.
Oak Lawn Mazda
The Autobarn Mazda of Evanston