29 Illinois Mazda Dealers

I came in looking for a Mazda 3 Sedan after a long search - LanceRichardBoyd

I came in looking for a Mazda 3 Sedan after a long search and didn't see any used ones in the lot, spoke to Zion a young professional ambitious courteous salesman through his attentive conversation mentioned they do get some in time to time but they go fast. I inquired how often and he mentioned they had a sister store in Rockford. I asked if he could check there online to see if any were in route or how soon or if any there. He did, found one, and was aggressive and assertive enough to immediately ask him manager as his initiative to bring it to the Crystal Lake store the next day so I could conveniently check it out locally. Zion immediately ask Branch Manager Dan B. who came out to meet and speak with me briefly and was only too happy to get it transferred over to get looked at the next day and could not have been nicer. Zion was quick to realize I would have likely gone to Rockford to see and buy and smart enough to initiate the transfer for their sale and share the information he had to help me find the car I was meant to find and buy there. Smart, attentive, courteous, and knows how to close, easy going about letting customers test drive and check out cars. Zion easy going, easy to reach, follows up well, does what he says and keeps his word. He will be excellent employee for years to come and helped make the purchase a breeze. Followed up after car purchase to make sure I got spare Key Fob. The whole staff is great and friendly. Great experience after others that were not. Very glad I stopped that day and bought local and asked a few questions of Zion. He made that sale happen with basic courtesy, customer service, and seizing the moment to make a sale happen with initiate and quick thinking.

Bob worked hard to make sure we left happy and with a car - karabonen13

Bob worked hard to make sure we left happy and with a car we love!

Our sales associate, Denise, is professional and was able - TLC

Our sales associate, Denise, is professional and was able to answer all our questions about the vehicle we were interested in, and ended up purchasing. After the purchase paperwork was finalized, Denise took time to review all the features and answer any remaining questions we had.

Did not buy a vehicle here, but was close. - Whitticus

Did not buy a vehicle here, but was close. I handled all communications regarding a vehicle purchase via email & the staff at McGrath City Mazda was very responsive & helpful with their responses & communication. One of the better interactions I had with a dealership via email and online. So do not hesitate to at least reach out to begin communications on getting your next vehicle. The dealership has a lot of great options & high quality vehicles. I would feel confident & reassured if I was to buy from here. Overall, good experience and they do have some real solid options at very fair prices, some of the best I had seen in the region. I'd feel confident working with McGrath City Mazda.

Everyone working there that I've interacted with is very - kevinpmenendez

Everyone working there that I've interacted with is very easy to talk to and attentive to my needs. The only complaint I have is being asked to do these surveys every time I get service done.

I was searching online for a vehicle to purchase & - Whitticus

I was searching online for a vehicle to purchase & handling communications via email, the Autobarn Mazda of Evanston was very attentive to my emails. Jason Harris was quick to respond & provided information I requested. Feel like we could've made a deal, but some of the communication towards the end was not timely and I did make an early offer that was denied but then the vehicle was later listed at the price I offered. In the end, it was meant to be though, it wasn't exactly what I was looking for. In the end, the response to my emails & quality of information provided was impressive and I would recommend anyone interested in a vehicle at their dealership to at least reach out & start communication.

Wanted to trade in my 2017 CX5, a great vehicle and get a - tbas

Wanted to trade in my 2017 CX5, a great vehicle and get a new CX5 as it was the last year of this exact body style.Got an internet price,and then into dealership to drive and see exact vehicle. Met with Andre the manager and Randy salesman. The owner was on site Steve Napleton who greeted me also (Nice touch owner that cares enough to meet potential customers)! Drove the CX5 2025 model comparable to mine,but then was told about the "premium plus," CX5 with many more standard options. They had a couple in stock but not the exact color and options I wanted, so they located it and brought it to the dealership for me to see and test drive. The vehicle has so much to offer, hands down the absolute best value for the money, plus it is made in Japan and the quality shows. Now for the part many hate the pricing. This dealership held to the original price,no games in the finance department (sorry forgot mans name), no dishonesty the brutal truth as many say,about the deal, If your looking for a dealer that does not play games and is direct with a great deal look no further than Napleton Mazda in Countryside. P.S had to go back to bring the "extra key" for my trade in a couple of days later met the manager Skylar who also was very informative to talk to! This dealership from beginning to end of deal was professional,honest and customer first focused!

If your not buying a car from Dionte Robinson then you’re - 13bpotts

If your not buying a car from Dionte Robinson then you’re not getting the service you deserve. My wife and I have had some bad experiences with other dealerships, not with Dionte. I won’t buy another vehicle from anyone else. A+ customer service!

Nice services, i feel comfortable with car service and - mhernandezm_06

Nice services, i feel comfortable with car service and workers atencion. Any cuestion they was professional on help me.

1st time @ Castle Mazda Downers Grove - got a Warranty - agregorich

1st time @ Castle Mazda Downers Grove - got a Warranty Safety Recall Repair Notice 7425E Traction / Stability Light may fail to light. Got this Notice in October but wanted to wait for the Technicians to get used to doing this work. Talked to Mike McWilliams the Service Manager to order the new DSC module & set up the repair date / time. Called to reschedule with Kyle Church & checked to see if part was in. Jake ( Jacob ) Vavra helped with the details - all great to talk with. My 2024 MX-5 Club needed this DSC recall warranty work. The Technician did a great job as it took less than we thought ( 2 Hours ) . To bleed the brakes / replace the DSC / recalibrate the DSC along with all the sensors for this module. Wish I could have met him !

Jack is so easy to work with and very attentive to all - tbdouglas64

Jack is so easy to work with and very attentive to all our needs. This was our fourth purchase of a Mazda from Jack. Mazda of Orland Park is the best dealer I have ever dealt with. Tim

Had a wonderful transaction with Brian McGee a Key Auto - tim.hernandez22

Had a wonderful transaction with Brian McGee a Key Auto with the purchase of my new truck. He provided detailed information on the two different trucks to help make my decision the right one. He listened to my needs and delivered. Highly recommend him and his service. Dave Masterson was awesome too!!

I was nervous about shopping here after dealing with high - Kayti

I was nervous about shopping here after dealing with high pressure sales tactics that had me just walk about of Napelton Honda, but my experience here yesterday was amazing! This place is run completely different. From front desk to sales to finance- all three of these guys were all around were just fantastic. The salesman Issac did not try to upsell me out of my budget at ALL made the day pretty fun! I am absolutely in love with the Mazda CX-5 I bought, and the price I paid.

Just purchased a 2025 CX-5 from Keri Thierer at Scherer - SPSRT

Just purchased a 2025 CX-5 from Keri Thierer at Scherer Mazda. We have purchased a LOT of Mazdas over the years, and have dealt with both excellent and (frankly) pathetic attitudes towards customers from the various Mazda dealers we've worked with. This operation is TOP NOTCH. Keri is an excellent sales consultant, and that excellent customer services goes all the way up the ladder to their upper management (hello again Jimmy!). We've seen good and bad over the years, and you're one of the best!

Just got our new 2025 CX-5 Rene Quinones was great he - kimhorselady

Just got our new 2025 CX-5 Rene Quinones was great he walked us through the whole process went very smoothly this is the second Mazda we bought from them I highly recommend them

Jesse was an amazing salesman and I will definitely - sjc5893

Jesse was an amazing salesman and I will definitely continue to do business with him in the future. He was very helpful, knowledgeable about the vehicles, and answered any of my questions I had. He had a great personality and was amazing to deal with. Jesse made my car sale a great experience. Five Stars!!!!

Hey guys! - dixie.richardson

Hey guys! In spite of my calling Jesse "Stupid" by accident, he provided me with excellent service! The kid has a great personality and certainly has found his true calling with customer service. We love the "new" car and I am very pleased. I have now referred 2 people to your dealership based on the excellent service I received. Your Financial officer was very efficient and provided me with the knowledge I need to take good care of my new purchase. Super smart guy! I will come to you again when I need to trade. Thank you all! Dixie Richardson

Called service September 4th service never answered, - 1michaelhunting

Called service September 4th service never answered, Front desk picked up and said she would have them call me back. (NO Show) Called September 5th service never answered again. Said we will call you back. (NO Show). I will drive an hour before I call them back.

Whether you are buying new or used, they treat you with - KGator7

Whether you are buying new or used, they treat you with respect. They work within your price range.

Was in the process of looking for a new car and Mazda - j.golat

Was in the process of looking for a new car and Mazda stumbled into my algorithm. Took a look and of the other brands I decided on a Mazda3 Carbon. Tough car to find on lot but lucked out and after going through the approval and before picking my deal looked and saw the vehicle was at a sister dealership. Sent a message if vehicle can be brought down. Next day receive call text and email from Cynthia(she’s a sweetheart) that the car I looked at was still in transit…but they received the same vehicle from a different dealer that’s not on the site would I be interested. I told them absolutely if you can get it to Naperville. Next day car is in process of being moved and since I had previously shown interest they asked if I wanted to place deposit. During this time I had 2 other deals in limbo one with the competitor dealership they actually received the car from and my local Mazda. Both kinda didn’t want to deal on a car in transit and just asked if I wanted to deposit to hold the car then deal. I called Cynthia back and verified a few details and time frames she sent those to the manager Brittany(another sweetheart) got all the details hammered out without wasting time standing in the dealership. Sales pack handed off to Adam who reached out to confirm when I’d come in. Showed up and for the most part deal was done. Aside from the 1 1/2 hours before signing. They stood by the numbers and because of that everyone that played apart in the purchase from Cynthia to Brittany, Adam to Tonie and Anthony were all solid. Sometimes doing the lifting makes their job easier which makes it more an enjoyable experience. Much appreciated.

I recently purchased new CX-5 Mazda . - Urszula

I recently purchased new CX-5 Mazda . You brace yourself going into a car dealer. Prepare mentally for the oncoming " pushy salesman". And then....they don't come. Instead, you get friendly people who don't try to "push"anything on you. They're helpful. They're listen. They're accommodating. This was our experience with Oscar Rodriguez. Oscar was very forthcoming and patient. He provided 5 star service at every step. I highly recommend this dealership.

Unbelievably, I'm going to report a great outcome after a - H20

Unbelievably, I'm going to report a great outcome after a disaster of a start. I purchased a Certified Pre-Owned 2019 CX-5 DIESEL from Jon Ballas on 02/12/2024. 36 hours later, the check engine light came on. What followed was a nearly 3 month journey that took 3-4 trips through the service department, all the while never truly figuring out what the issue was (something to do w/ the emissions system). All the while, the two service front desk employees Tory and Cory were great, always providing a loaner (I live 90 minutes away). I lived in loaners more than I did my own vehicle. After what all thought was the final repair, less than 40 minutes after I picked the diesel Mazda up (mind you, this is the only diesel Auffenberg Mazda had encountered before), the check engine light was on once again. I called Jon and said I was done. I needed out of the diesel. After several days, Jon had me in a brand new Mazda, no diesel, and I am extremely pleased. The way the service representatives handled the situation throughout the 2.5 month ordeal, how they handled my frustrations, and their own as they were trying everything they could to figure out the car's issues, was nothing short of amazing. This situation was awful; however, because they worked hard w/ me and among themselves to make everything right, I have nothing but appreciation and gratitude for Jon, Tory, and Cory.

My experience with Libertyville Mazda following the - Brenda

My experience with Libertyville Mazda following the purchase of a new vehicle in December 2024 has been profoundly negative and indicative of serious operational shortcomings. Firstly, the Business Manager, Gabriel, failed to provide me with a complete set of contractual documents at the time of purchase. Secondly, I was pressured by Gabriel to purchase additional coverage. I promptly requested the cancellation within one week and received assurances that the necessary paperwork would be processed. However, after three months, I contacted Mazda Finance and the insurance provider and they confirmed that Libertyville Mazda never submitted the cancellation request. This failure to fulfill a basic administrative obligation is deeply troubling. The lack of accountability and the dealership's continued silence regarding the reason for this oversight are unacceptable. To date, no explanation has been offered. Based on these experiences, I cannot recommend Libertyville Mazda as a reputable dealership. I strongly advise prospective buyers to exercise extreme caution, particularly regarding any additional coverage offered by the finance department.

Rotating tires - part of clear coat came off. No help. - Lee

After contacting Service several times including pictures and telling me that they would call me back, they didn't. Also, there was oil on the manifold after changing oil.

This was a very smooth and pleasant experience. - Happy Mazda Owner

This was a very smooth and pleasant experience. While other dealerships are charging ridiculous premiums for new cars, they were very fair and didn't push profit boosters like paint and fabric protection! I would buy from Lisa and Mike again anyday!