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Impeccable Service! - CharlesW
The service department headed by Steve Lagesse, his office staff and shop technicians always are friendly, knowledgeable, and perform top notch service every time I bring in my vehicles for service. I would recommend this service department to all of my family and friends.
Top Reviewed Service Specialists At This Dealership
Nice people working there! Car washed. Car was fixed in... - slag56
Nice people working there! Car washed. Car was fixed in a timely manner. And there was no charge for the service. Nice clean waiting area.
Customer Experience Expert
Dan Moore was awesome. Got my car repaired quickly and... - johnsonboysmommy
Dan Moore was awesome. Got my car repaired quickly and had a loaner available and ready for me also. Appreciate the great service and quick turn around.
Cadillac Service Advisor
Cadillac Certified Service Advisor
Understood what I was saying was wrong with my car. The... - BARBHOLLIS
Understood what I was saying was wrong with my car. The issue quickly checked and explained it to me in an easy way to understand how it needed to be repaired. I got the car back in one day. I think the price was fair and the service was very very good and organized thank you.
Adam makes sure our Cadillacs are serviced right. He is... - JANDORF7
Adam makes sure our Cadillacs are serviced right. He is awesome. We would recommend Servicing your car with Arnie Bauer. You can count on being satisfied with the work done!
Ones of the best service advisor (Gail Asikin and John... - Antonio Chambers
Ones of the best service advisor (Gail Asikin and John Howard) they took the time to tell me everything that was needed for my vehicle and broke it down by the price listing as well... I gladly appreciated y'all patience with me..
I got my car fixed here, but was missing some paperwork... - Sara
I got my car fixed here, but was missing some paperwork on it. Joe was amazing and went the extra mile to help me out!
Always get friendly, prompt, good service at Barkers.... - RKOLDS67
Always get friendly, prompt, good service at Barkers. Waiting area is convenient. Would like to see more emphasis on combating COVID. Shane contacted me for the service call.
What an experiance. - danscales63
I have done bissness with Shields for years, but this is my first time In buying a truck from them. Rich Heintz helped me in the persuite of findind my dream truck and getting the best monthly payment possible. Both Rich Heintz and Rick Ingold showed me around the place and introduced me to every body that will be there to help me out with what ever I need. I would never have found my truck or even understood all of the ins and outs of my new truck without the learned help of Rich. Rich made everthing possible for this sale to happen including workiing on his day off to get my new ready for deleavery. Thankyou Rich for everything!
I was very pleased with the work they did on my car, the... - grumpy
I was very pleased with the work they did on my car, the only thing missed was putting the rear seat back down. The job was done quickly and I will be back.
Fast and friendly service! - Andrea Harden
I am always pleased when I walk into the Chevy Dealership here in Dekalb,IL. Everyone is always nice and greet you at the door. I usually get help from Jason who takes care of my vehicle needs. He always give me options as to what I can do to take care of my car. Rather its choosing the most affordable tires or my vehicles future needs that I need to keep in mind. When my car Axel needed repair I couldn't afford it right away, and that's when Jason offered me a dealers car to get back and forth to work for the week. I really appreciated that! He encouraged me to take care of my important bills like my rent that was due the same day that my vehichle broke down,and to prioritize. I felt carefree because of Jason, knowing that he was doing everything that he could to help until I came up with the money I needed to repair my car. He took the stress and heavy burdens off of my shoulders, and I can't say that any other dealership have ever treated me that well! I recommend everyone I know to visit Dekalb Chevrolet. Whenever I come to get something as simple as an oil change these guys take care of me right away. My wait time is not long and my visits are always pleasant! The refreshments are great and I feel very comfortable walking into that place trusting that they will take care of my vehicle needs in the most fast and friendly way possible. Thank you Dekalb Chevrolet!!
Always Professional - Bill 33
We purchased a vehicle in May 2015, which was a very pleasant experience. We have been back for scheduled oil changes and have always been greeted very professionally.
vehicle service review - DURBINCAROL
very pleased with service. Have always been very happy with service. Very friendly staff. Customers waiting lounge is very comfortable after remodeling. Coffee and refreshments available while waiting.
Went in for an oil change it was quick, and great... - lg05
Went in for an oil change it was quick, and great customer service Ashlee and Mike are the best!! I will definitely be back to see them
I purchased a new truck from Piehls. I worked with Big... - lnstorm07
I purchased a new truck from Piehls. I worked with Big John and they provided a great level of service. I would recommend allowing Piehl’s the opportunity to earn your business.
What a great place!! We had been looking for a Tahoe for... - csingleton
What a great place!! We had been looking for a Tahoe for a while with no luck. Graue had what we wanted with a no pressure sale and even went above and beyond and delivered the vehicle to us! Terry Allen was a pleasure to work with. Please consider shopping here when searching for your next vehicle.
Unexpected car problem - Mike S
I had an unexpected car problem, called service, and service consultant Marcell Borzewski arranged to have the car taken care of right away.
He is an excellent model of great service!!
Treated me like royalty from the moment out the car.... - Patrice
Treated me like royalty from the moment out the car. Service gentleman kept me updated while I waited for my vehicle. Always a great experience at the Naperville Cadillac Dealer.
Terrible follow threw rude and still waiting for repairs... - ericmartin_1
Terrible follow threw rude and still waiting for repairs from car purchased in July was told didn’t care what I did by Scott post it
Always a quality experience , Shirey has the most direct... - toptechchicago
Always a quality experience , Shirey has the most direct honest helpful staff out there mostly 5 star customer service at Shirey that keeps me coming here. These folks help you take care of your car , they dont rob or take advantage quite the opposite, I find them to be consistent honest brokers over 7 years in these confusing days of lies
Sent in a contact to be informed about a car they had.... - greg sjo
Sent in a contact to be informed about a car they had. Made a offer. No answer . If that is how they value customers not much integrity. Just a yes or no is nice. I always say have a nice day. And lately tell people stay healthy and mean it. Come on don’t you value your dealership more than this. Matthew Rogers is the guy emailing me. Maybe the General manager should read all my emails to know what is going on and my offers. His name is Gabe McGaha.
I wouldn't recommend this dealership for any repairs.i... - Antonio
I wouldn't recommend this dealership for any repairs.i took my 2016 escalade in for service on 8-1-2020 they told me I need shocks.the representative said he would call my extended warranty company and get back with me. haven't heard anything from them since.the representative didn't seem to be interested in my business.
Avoid This Dealership...total rip off. - SammieJo
Took my Jeep in to have alternator replaced. Somehow a hole was punched in my radiator and was welded shut. Two days later, while sitting at McDonalds in Rockford, the sloppy weld melted, radiator overheated and engine and radiator had to be replaced. $2,800.00 and Bocker denies doing it and refuses to take any responsibility even though they had just replaced the alternator two days earlier
Unprofessional - Robkat
Salesman omitted many facts and service here is terrible. Now they have just disappeared! Sounds fishy! Tried to rate 0, but this page will not let me.
Update on center screen problems. - Bigmuddy
Finally after getting the correct part from gm the problem is fixed. After everything is said and done I'm sure the dealership did everything they could to speed the process. Auffenberg has a great service manager and service center. I'm also certain if this was their personal vehicle they would understand the frustration of this whole experience. Dealership= A . G M C parts delivery not so much.
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