Friendly, Courtious and very Helpful. - stoney1961
I was very pleased with my experience with Heritage, I'm from out of state, I found my vehicle online. This is the first time I have ever purchased a vehicle online. But I can't express enough how helpful and conciderate everyone that I spoke to was in trying to get this deal done. They went out of their way to help me, including picking me up at the airport. I am thankful to all involved, especially Michael Lanci.
Top Reviewed Specialists At This Dealership
Great buying experience - Tstine2936
We had a specific vehicle and a specific price in mind and were not willing to compromise. McKayla, Justin, and John were great in working hard to meet our needs. In the end they exceeded our expectations. Great buying experience.
Sales & Leasing Consultant
Alternator recall & oil change - rickm5
Service was done within a few hours while I waited. The tech treated my Challenger with much respect, which is unusual and commendable! Very satisfied with the service.
Great - 4realhill
I was greeted very well who was in a timely fashion they allow me to know all the things that I needed to about my truck. Great hospitality
Great customer service - 18wheelsto2wheels
Excellent profesional customer service, little room for improvement (premise:there’s always room for improvement)
Service was great, expedient & professional (by the book)
However w/ intuitiveness & experience would’ve realized it was a bad connection to PCM, as to say it would’ve been a money pit changing further unnecessary module changing
Wheel bearing change was great
Awesome Experience - CaseyFranz
My wife and I are from Ellicott City and could not find a local Jeep dealership that was willing to give us a fair value on our trade or a good sales price on a new Grand Cherokee Altitude. Criswell Jeep had an unbelievable inventory with exactly what we were looking for. Chip was amazing to work with and made our transaction smooth and seamless. He is honest, straight forward and guaranteed to make the deal work. I would recommend Chip to any family or friends and I look forward to working with him again.
Absolutely amazing - Jlower1234
With a chaotic work schedule not living super close and below average credit, these people are my hero. After weeks of exhausting car shopping and tears they made my dream a reality. I’ll forever be grateful!
Internet Sales Manager
Sales and Leasing Consultant
Sales and Leasing Consultant
Excellent service. - Mac1
Neil Frederick was my sales consultant. He was knowledgeable professional and was very sincere with his approach. I would recommend Mr. Frederick to all perspective car buyers at Darcars.
Mr. Blackshear was very helpful and knowledgeable - TAZDOR01
I couldn’t make my mind up between two Dodge Chargers Mr. Blackshear explain the difference between the two of them for me . Than he found someone to tell me the difference in the engines .
Certified Product Specialist
Certified Dodge Ram Sales
Special Finance Manager
Awesome customer service - johntindale
Saji was very helpful and informative, moving the process quickly but making sure we were following along as he reviewed our options and explained each doc before we signed. He was both friendly and personable. I highly recommend Saji for your finance experience at Darcars!
Great Service! - ss
Brought my 2011 Jeep in for a number of issues, Vanessa was awesome and stayed in contact every step of the way. I met the mechanic Joey, and he explained all I needed to know about the car. So appreciative! Everything is running great again! Thanks so much and I'll be back!
Sales Consultant firstname.lastname@example.org
Sales Consultant email@example.com
Sales Consultant firstname.lastname@example.org
Faster service than I thought - Clarkgee
I came in for a oil change and an four wheel alignment. They had a recall software upgrade for me too! Since, I didn’t make a scheduled appointment I was told it might be three to four hours before they’re done. However, after an hour and a half they were done. Yaaaaaay! My only complaint was my lights being off. I drive with my automatic lights enabled, and got my truck and the light were completely off, and at the time, I did not know this... Later that rainy evening I’m driving down the street and a car pulled out in front of me from a parked position. I swerved almost hitting another person standing on the yellow line trying to cross the street. While was trying to avoid T-boning the moving car. My truck is black and it was night and raining. The bottomline is he didn’t see me because my lights were not on... lucky for everybody nobody got hit or hurt. Please put customer’s lights and sun roof back (yes my sunroof was left open too) to where it was before releasing the vehicles!!! Thanks!
My Jeep broke down off Interstate 95 and I got great service - Mrsk08753
On June 22 I was traveling from NJ to SC when my Jeep broke down just off Interstate 95. I had my Roadside Assistance tow the vehicle to the nearest Jeep dealership which turned out to be Fred Frederick in Laurel. Even though they were busy, Joe Lavin went out of his way to have the problem diagnosed, overnight the part and install it the next day. He made sure I had a place to stay and kept my Jeep, with all my travel gear in it, in the service bay for safe keeping. I was on the road the next afternoon and have not have any mechanical problems since.
Amazing Buying Experience! - pilot711
I recently purchased a new Jeep and was treated with respect and a genuine willingness to help me accomplish my goals with regard to the purchase. I have purchased several new vehicles over the years and Prince Frederick Jeep and Team were by far my best overall experience. From selection to financing everything was as smooth as anyone could ask for. I would defiantly purchase from them again. Thank You!
Amazing Service - Madeline5
This is my 2nd time buying from this dealership. The service both times were amazing and I never felt pressured. I will definitely continue to buy from this dealership
Highly Recomended - MG1957
Superior customer service, and competitively priced cars. Sales staff are extremely knowledgeable, and do not pressure you to purchase. Most pleasurable and fast vehicle car purchase I've experienced in my 50 years of buying cars. Highly recommended.
Preston Smith was outstanding - Superman6189
I couldn’t be any more pleased with the excellent service Preston provided me when I purchased my used 2013 Camaro. He did everything possible to make sure I got the car of my dreams. By far the best experience I have ever received purchasing a vehicle.
I cant say the same for my experience with the financial part of purchasing my car. Chad Silla was very insistent that I purchase gap insurance and extra warranty insurance. He failed to mention it added $2,600.00 to the final price of my purchase. My fault, I won’t let that happen again.
Renegade Sport 4x4 - HerveOJ
We had a great experience at the Darcar Jeep dealership in Rockville. The salesman Christian was the best, very knowledgeable about the vehicle and able to answer all questions. Financing with Berry was great also.
good buying experience - jz
went to truecar for truck pricing comparison. after 10 mins of leaving site, got a call from Maggie from ourisman ram. I told her what I wanted. few minutes later she called back. they had one in stock but red. told her no red. next day she texted and said she found white one. I was like , ok. went to dealership 2 days later unannounced and was ready to buy. the truck was at different location. had to come back next day because it was getting dark. I was on the dealerships website and saw another model color . black one. called over and told them I wanted black instead. to make story short, they were very accommodating. took longer than usual to come to a good price but was reached. Maggie sales person wasawesome. Kevin was great as well.
First car buying experience - Leahzinnert
This was my first experience ever purchasing a vehicle and Lee was very helpful throughout the whole process. Was conscious of my budget and make it a no-pressure situation. Everyone was friendly and helpful. Would definitely purchase another car here in the future!
The best around - Matt733
I had the best car buying experience ever. The sales team and staff were super friendly and accommodating. Buy your next vehicle here, you won’t regret it!
stop in for a price on a new Ram 2500 - Ramguy
Stopped in to get a price on new 2500 she ( Jay ) would not give me a price unless I was buy today . Cant we shop? Will Larry or Danny Jones buy with out know the price ?
Very honest and upfront. - cwilson
Dealing with Lauren in the internet department, she was fast to respond to emails, got the information that I requested and I felt was 100% upfront and honest. I would highly recommend this dealership to anyone looking for a Dodge/Jeep/Chrysler or a used car. Small Hometown dealership with no politics. Check them out.
Unprofessional practices - RayinMD
I recently Went online and looked at Jeep cherokees to purchase. I do not like wasting time in places so I asked For the best price out the door for a 2019 Cherokee that was on the lot. I was Emailed by Joe DeGiorgi we gave me an out the door price. When I asked Him for a breakdown of the price he never responded to me email. I wrote a review and after reading my review I get a response to the email I wrote him. I was given am excuse as to why he didn’t respond to my request. i decoded to him another chance and we agreed to a price for the vehicle on the lot. The only thing left to negotiate was the value of my trade in which we scheduled for That coming Friday. The next day he emails me and tells me that the Cherokee we agreed on a price for was sold. Once again he made excuses and once again i decided to give him a chance to make this right. Which he said he would. He found us an identical Cherokee but wanted us to pay more for it because the delivery cost was more. How do you ask someone to pay a higher price for a vehicle to replace one that was sold out from under them? I would Not recommend doing any business with this dealership.
outstanding service - Bayley LLD
Everything was on time and completed in a very professional manner. This is my third visit scheduled and one of several for car wash and air adjustment to stop warning low tire signal. Always the same high level of service.
Great Experience will return in the future - Medic1md
I was looking to maybe replace my 2007 Chrysler Town Country Minivan. I like the Chrysler minivan line. There was a 2014 Chrysler Town Country Touring Minivan I was interested in. I had seen advertised on the website. I liked the price as I was not looking to take on another car payment. I did not plan on actually buying but did. Jason was polite, willing to listen and made me feel comfortable with the entire process. I wanted to trade in my 2007 Chrysler Town Country touring for a 2014 Chrysler Town Country Touring. I liked how I have been treated by not only Jason, Wetzel, and all the used sales Dept. I have no complaints, I feel like they actually took time for me.
Professionally Direct and To The Point - ifp123
1. I knew What I wanted, and what after market parts I wanted.
2. Andrea priced it out, $8000. less than a shady competitor.
3. Andrea sent me the invoice (She returns emails quickly)
4. I bought the Wrangler 3 days later.
5. Case closed
Can't rate Service Dept., as I haven't had work done yet; I wonder why is appears to be 50/50 from other reviews(?)
Maintenance service - Juanita18
My experience with Cook Auto has always been great, never an issue, this is where I brought my car and this is where I get my car serviced. Overall Happy. No complaints.
Excellent service - Bunny11
My agent was very nice,got me a great deal and made it a great experience.I would definitely refer them to anyone I know.
Incompetent - DieselWK
I took my Grand Cherokee to get service and repairs. After 6 months of poor and incomplete work done by their mechanics, I will never return. So sad because they are the closest dealer. They can't even get a recall repair right.
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