Saturday Summary - Michal
It was pleasure to work with Mike Lanci who helped us with Jeep GC purchase. Heritage Team was very friendly, no rush and full support during whole process. They also helped with car delivery and insurance. I have visited couple of Dealers in MD, but I was impressed only by Heritage
Top Reviewed Specialists At This Dealership
Jason Kerr was OUTSTANDING to work with! - jessicaquigley
I came in November for a second purchase with Ourisman Chrysler. I wanted to trade in my Jeep Cherokee for a Jeep Wrangler. Jason Kerr was so extremely patient with me from start to finish. I met with him 3 times before making a decision and he did not rush me at all each time. He showed me all of the options, displayed all of the features in each Jeep for me so that it was more simple to understand and make a decision based on my needs and wishlist. Ultimately, we decided on one that was at another dealership, which Jason had brought in for me. The signing was super easy, and Kevin in the finance department made that part such a breeze! I was SO happy to get the keys to my dream car I had always wanted, and Jason really made it feel like a Disney World experience through the end! Mike Lewis, the General Sales Manager, was also SUPER friendly, professional, and made me feel like part of the Ourisman family. Ourisman has my future business forever! Thank you so much Jason, Mike, and everyone!
Great experience - Anthony Phillips
Great experience from the beginning of the process to finalized deal. Will return for next purchase. Friendly staff no unwanted pressure. Up front about entire deal.
Amazing car buying experience - Jwells1590
My husband and I came in with no intentions of buying a car. With our second child on the way we need that getting an SUV was the next step. John Ferraiuolo was the most patient, kind, and caring car salesman I have ever met. He paid attention to our needs and wants and put us in a vehicle that will keep my family safe and my husband happy. Being 6 months pregnant he even bought me lunch when I mentioned I was hungry! Hands down I would recommend him to my family and friends.
Sales & Leasing Consultant
Sales and Leasing Consultant
What I wanted - fast! - BNavy
Donna was very helpful. Called me right back and flexed to my schedule. The deal was very competitive, I got a good trade-in deal and paperwork was easy.
Professional and Efficient - Erin B
My husband and I took our car in for standard service.
Jose Adon and Iman Molkara were very pleasant to work with. They were professional, efficient, and easy to communicate with. Our car was ready when promised and all work was nicely executed.
We are very satisfied with our experience and will return there again in the future.
Fantastic Experience - Steph
Jay was extremely friendly and helpful. He made the entire experience not only easy, but ensured that I was confident and comfortable in my decision to purchase my new Jeep. I left Thompson knowing that I got the perfect vehicle for me.
"IT'S ALL ABOUT FAMILY AND TEAM WORK" - DEBRA2018
No stress! It was all about me!!! Awesome team play. The BEST experience of buying an SUV. No hidden fees.WOW!!!!!! JUST AWESOME!!!! GO THERE!
Excellent Buying Experience! - Tom.O
I was searching for a specific Mustang and found one at Thompson Chrysler on AutoTrader. I contacted the dealership via email and Rod responded. I live in Michigan so Rod was very helpful with additional pictures and deal information. His communication through email and text message was excellent. We made a deal, he didn't even ask for a down payment to hold the car until I could make travel arrangments. Thompson's courtesy van picked me up at the airport. Steve the driver was great, drove safely and was polite and courteous. Rod met me out front where they had the car sitting, all cleaned up and looking great. We took the car for a test drive and everything with the car was great. Rod had taken care of all the paperwork before I arrived so basically all I had to do was sign. Bo the finance person took care of all the loan paperwork and the sale was done. I drove the Mustang 500+ miles home and it was excellent! Overall I found Thompson Chrysler Dodge Jeep Ram of Baltimore and it's employees, Rod, Bo and Steve in particular excellent to deal with and talk to. I would highly recommend this dealership.
Come see him - Andre
Excellent over all in all areas of sales and professionalism. Rear customer service and gave us a full and complete tour of the facility. Great personality
Straight to the point, perfect buy. - 76kenanst
I have given a 5 star rating because I know Criswell has been in business all my life and I am 43 years old. My grandfather has bought there, my dad has bought there, and I have purchased vehicles from there. I can not beat Criswell; I have tried and I always end up back there to get what I want at my price. Leon Travis and Don Boone are the dream team. Don remembered me from my prior purchase 3 years ago.
Efficient, pleasant, knowledgeable - Raiza Bonaparte
Saji & Sam helped me through a difficult time...My step dad had just passed and I had to find the right vehicle and financing for my mom. Both Saji and Sam were WONDERFUL....very patient and handled the transaction in the most professional manner.
I will continue to reach out to them for our future personal and business purchases.
General Manager email@example.com
Used Car & Commercial Truck Manager firstname.lastname@example.org
Commercial Sales email@example.com
Great experience. - Robin Tull
Our experience was very pleasant, very fast, and we got the vehicle we wanted. We really enjoyed working with Charlie Wallace and felt he was a straight shooter. Good product knowledge.
Awesome Customer Service - shanaspinxo
Very helpful!! Looking for a new / used car? Defiantly recommend Prince Frederick Jeep and Dodge!
Shout out to the salesman Brandon for helping me purchase my 2017 Jeep Wrangler!!
Joseph was a great seller - Dionne89
I purchased a Dodge Challenger from this dealer and the transaction was flawless. Joseph is a great salesman and the entire staff was helpful and accommodating during my car buying experience. Would highly recommend.
Highly Recomended - MG1957
Superior customer service, and competitively priced cars. Sales staff are extremely knowledgeable, and do not pressure you to purchase. Most pleasurable and fast vehicle car purchase I've experienced in my 50 years of buying cars. Highly recommended.
Very pleased with the purchase - ahiltabidle
One of the lowest pressure car buying experience I have ever had. Everyone was very pleasant and welcoming when I walked in the door; my sales rep was ready almost as soon as I got there. I will definitely buy a vehicle from Century when I am next in the market.
Len Stoler is #1! - NYurek
Just bought my second vehicle from Dave Jordan at Len Stoler. You’re not just another customer rolling through. You’re treated like family and with great respect. Thanks again Dave! You’re the best!
A second shoutout goes to Annette for all of her hard work as well. Couldn’t of done it without her too!! Thanks Annette!!
My Jeep broke down off Interstate 95 and I got great service - Mrsk08753
On June 22 I was traveling from NJ to SC when my Jeep broke down just off Interstate 95. I had my Roadside Assistance tow the vehicle to the nearest Jeep dealership which turned out to be Fred Frederick in Laurel. Even though they were busy, Joe Lavin went out of his way to have the problem diagnosed, overnight the part and install it the next day. He made sure I had a place to stay and kept my Jeep, with all my travel gear in it, in the service bay for safe keeping. I was on the road the next afternoon and have not have any mechanical problems since.
Issue still exists after two visits - Cds166
Brought my vehicle in to have it serviced for a squeaking sound coming from the rear wheels. I mentioned when I brought the vehicle in that it sounded like a shock or shock mount was going bad. After two visits and two repairs, the squeaking still exists. I confirmed myself that the shock / shock mount is bad.
While Customer Service was accommodating, I'm not all impressed with the level of troubleshooting performed at Keene Service.
Very personable and friendly staff - Black Camaro gone
My Dealer Lee Patterson was great! Very knowledgeable and helpful
I was treated with respect and care to be sure I got the best deal possible
Thank you !
Definitely give them a look! - JenR
The show room was clean and everyone very friendly. No pressure sales techniques and everyone went the extra mile to be helpful. The extra service bonus included is a great value!
Bought a new Jeep Grand Cherokee, great experience - downhillracer
Went here for a new Jeep Grand Cherokee. Very quick, professional experience. Both the internet sales person and the internal salesperson covered everything needed. I would shop here again and recommend them to others.
Wasted Time & Games - RSWMD
If you do decide to visit this dealership, Sadali is the salesman you want. He was not my primary contact but he was the only straightforward and honest person I spoke with.
My experience was what I call the traditional automotive buying experience.
They will not answer yes or no to a firm offer they do not like. They will dance around, check with the manager, come back and dance some more, ask meaningless questions to cloud the issues, check with the manager again, all apparently to extend the conversation and wear one down. They will attempt to manipulate and they will consume lots and lots of time.
I didn't buy there and, based on their pricing, would not have in any event.
Nevertheless, had Sadali been my primary sales contact, I suspect that my view of the dealership itself would have been quite different.
dishonest - jlo72
they advertise free oil changes for life. what they don't tell you is they charge OUTRAGEOUS maintenance fees as part of the free oil changes. You end up indirectly paying for all of your oil changes.
Best Dealership Experience Ever - Champions1
I've bought over 15 cars in my life time, this by far was the best experience i have ever had with any dealership. Everyone from Rodney Mattison (Internet Sales Rep) to John Barbo (Sales Rep) were immaculate and professional and made my wife and i feel like family. Anytime the owner walks over to introduce himself, that speaks volumes about the company. I have yet to encounter another dealership that seems to put customers above making a dollar.
Jeep Grand Cherokee Summit - Chris Reeder
The sales person, Brian, was very knowledgeable and did not pressure us. He took a lot of time to explain the vehicle. Would buy from here again.
Worst overall buying experience ever. - porter111
I got the deal I could handle, but it went down hill from there !!!! I was the first sale of the day, but it took an hour and 15 minutes to get into settlement. Settlement was very professionally done--thanks Jackie. My salesman did the best he could do. At delivery, they ran my truck through a local car wash, left all the stickers on the windows, some writing on the window was still visible, and the floor mats were still in the bag on the floor in the back. They could not find the second key and said they would order one. Five days later they had not ordered it!! Guess what? I went over to parts myself and John, the Parts Manager, said they had them in stock. He then cut me a key (good man). My new truck had a vibration at speeds between 55/65 mph. The Sales Manager told me to drive the truck for 1200 miles and that it should work its self out. xxx !!!!! Sorry Jim, worst experience I ever had, and it's not over yet. Mike D'A, Princess Anne
Heritage Chrysler Dodge Jeep Ram Owings Mills
Heritage Chrysler Dodge Jeep Ram Parkville