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Jason Z and Bill F are my go-to guys for car buying.... - KJL
Jason Z and Bill F are my go-to guys for car buying. Efficient, friendly, knowledgeable. What more could you ask for?
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
Sales and Leasing Professional
TJ, Lelia, can't thank you enough for tracking down a... - nwkusch
TJ, Lelia, can't thank you enough for tracking down a truck despite limited inventory across the country. I never even had to step outside of my front door and the truck was already in my driveway. I won't hesitate to call you for our next vehicle.
Sales Consultant/Inventory Manager
Tim Shea was a pleasure to work with. He made the process... - Rachel
Tim Shea was a pleasure to work with. He made the process of buying a car simple and painless! I highly recommend calling Tim when it’s time to buy a car!
My salesman Mark Twichell was very helpful. As soon as... - bjlamb
My salesman Mark Twichell was very helpful. As soon as an Edge came in he called us because he knew we were looking for one. We saw him at 2:00, test drove it and then purchased it. That is customer service.
Dean Arbour Ford is a top notch dealership worth driving... - Tony
Dean Arbour Ford is a top notch dealership worth driving across the state to deal with. Always friendly, helpful, and knowledgeable sales and service team will keep me coming back.
We wouldn't go anywhere else...we live in Brighton and... - riling81
We wouldn't go anywhere else...we live in Brighton and drive to Monroe! Andy Omler is the best!
We recently had a complete engine replacement on our 2018... - Lyn24helo
We recently had a complete engine replacement on our 2018 Ford Edge (under warranty). Working with Kory Hoskins in Service, a new engine and other needed parts was obtained and installed in one week. Can’t be more happy.
Efficient, Friendly, timely, clean, seamless. I had to... - Danr
Efficient, Friendly, timely, clean, seamless. I had to change my appointment at the last minute too. They did not miss a beat Great service department
The Dealership is near to my home. Courtesty... - sandy
The Dealership is near to my home. Courtesty transportation to home while i wait for service to be completed., Courtesty ride back to dealership when car service was done.,. Great Service.
Excellent work, clean efficient, wait time was good.... - sugarspgns
Excellent work, clean efficient, wait time was good. Waiting room was perfect. It was finished when they promised.
Sales and service are always friendly, knowledgeable and... - Nautilus Driver
Sales and service are always friendly, knowledgeable and helpful. Our repairs were completed efficiently and before the timeline promised! Feel very comfortable with this dealership and service department!
Been going to Southgate Lincoln for a long time and... - Marty
Been going to Southgate Lincoln for a long time and always have had great service. Would recommend to everyone. Nick made my visit very pleasant.
Our experience was excellent. Our salesman MARIO was... - Goofy0561
Our experience was excellent. Our salesman MARIO was superior. I would recommend him to anybody. The company should be proud of the people they hire
Great service department. Only place I will take my... - pamelarton
Great service department. Only place I will take my Lincoln MKZ to get an oil change and alignment. Plan on buying my next Lincoln MKZ from them.
Always very satisfied with the people, service, and work... - Nowickim1
Always very satisfied with the people, service, and work completed at Stillwell’s service department.
We bought a CPO Jeep Wrangler from Ashley Colburn and... - vealjoshua
We bought a CPO Jeep Wrangler from Ashley Colburn and Brown Motors. Ashley is great to work with. I am very happy with our purchase and the level of service Ashley provided. If you are in the market for a new or used vehicle, please give Ashley Colburn a call at Brown Motors. Thank you Ashley!
Great place to go kept our other trucks running good... - vromanamy
Great place to go kept our other trucks running good
Can I give them less than a 1. Lied to me and tried to... - d
Can I give them less than a 1. Lied to me and tried to get me to replace perfectly fine air and cabin filters and gave me my car back with greasy hand prints all over interior and an ink stain on my light leather door handle.
They are crooks!!!!!
We took our Elantra in for an engine knock. They said it... - ltv
We took our Elantra in for an engine knock. They said it was in the top of the engine and replaced the entire top end. When we picked it up, it was still doing the same thing. I had told them about a known issue with that particular engine and they chose not to listen. Got the car home and saw that the oil had been way overfilled, presumably to try and hide the knocking sound. Took the car back a couple days later and they said a knock was normal. I asked why it hadn't knocked before 75,000 miles and they had no answer. They refused to look at the engine any further. Took the car to another Hyundai dealer who diagnosed the problem as the identical thing I told Randy Wise. They replaced the entire engine at no charge and also told me about a class action lawsuit that would reimburse me for the seized engine in my Sonata, which Randy Wise had replaced and charged me almost $5000.
The purchase of my f350 was very easy and no problems.... - m_dsmith403
The purchase of my f350 was very easy and no problems. My salesperson Cheri was excellent, she gave us great service. Barb the service manager was also helpful in getting my truck in a timely manner. I would definitely recommend Imlay City Ford and Cheri.
I use to like Ed Koehn Ford but right now I'm very upset... - very upset
I use to like Ed Koehn Ford but right now I'm very upset with them. I had only had my new Escape 3 days when it stranded me with a warning the coolant was over heating so had to have it towed back to the dealer. First when I called them they told me they wouldn't even look at my car possibly for more than a week. I had go get mad and demand something happen sooner. They had no urgency to find out what the problem was. Plus there needed to be some paint chips that needed to be fix, it was suppose to have been scheduled to be taken care of on the 7th of Sept. But because the car broke down I asked that they fix it while it was there and the Manager said he would have that taken care of. It was suppose to be looked at on the 7th but they didn't get that done and never bother to let me know what was going on. I had to call them and they finally looked at it on the 9th and found the part and was having it shipped. Was suppose to be there the 13th or the 14th but again no phone call to let me know what was going on, I had to call on the 15th to get information. They finally called me to pick my car up on the 16th but when I looked at it they had not fixed the paint after having it there 2 weeks. Plus when I went to pick up my car the kid at the counter said my car was parked somewhere out on the side of the building, so I had to walk the parking lot to find it when the kid should have gone and gotten it for me, very pore customer service. So now I'm waiting again for my car!!!! Not a happy at all with their customer service!!!!!
If I could give the Lincoln of Troy Used Car Department... - Ryan
If I could give the Lincoln of Troy Used Car Department zero or negative stars, I would do just that because the customer service and friendliness level was AWFUL.
I REGRETTABLY purchased a 2017 Nissan Rogue from the used car department on May 3rd, 2021 (Please keep this date in mind). I didn't have a problem with the salesperson (David Holcomb). He was decent to work with. However, the Used Car Sales Manager (Tom Schneider) was a pain in the xxx to work with, combative, arrogant and a genuine Grade-A xxxxxxx.
Clearly the salesperson doesn't make any decision with what to let the price of a vehicle go for. That decision, if there's negotiation and haggling involved, generally falls to the sales manager. Of course, every good customer should do their due diligence and negotiate the best terms for their bottom line. While working with Tom in trying to get the price that I felt I deserved, he was condescending in the way that he talked to me often with a raised voice, "I'm not lowering the price, TAKE IT OR LEAVE IT!" The listed price of this Nissan Rogue was $16,200 of which he lowered it to $14,700.
I knew their Rogue was priced higher than other Rogue's listed on the internet (with similar mileage and equipment). But, given that we're still in a pandemic and my personal situation, I took the deal. Once I told them that I was financing the car with my credit union, Tom couldn't be bothered anymore.
Tom didn't thank me for my business, congratulate me, or even so much as talk to me after the deal with finalized. I even went to try to smooth things over by thanking him and he gave a simple nod without speaking as if he couldn't be bothered anymore while printing out window stickers for the other vehicles on the lot.
I have purchased A LOT of cars from a lot of different places all over the country. And, this was by far the WORST EXPERIENCE I've ever had and the WORST that I had EVER been treated. Mind you, I traded (or sold) a 2015 Jaguar XJL Portfolio a few days (at another dealership) prior to coming into Lincoln of Troy. I attempted trading it at Lincoln of Troy, but Tom gave me a low-ball offer and I decided that I could do better somewhere else and not put it in the deal.
Following the agreement to purchase the car for the aforementioned price, I sat for nearly 2 hours while waiting for a Finance Manager with no other customers being served. It was as if I was being punished for being a "bad customer," not allowing full price, and not getting any aftermarket (GAP, Extended Warranty, etc.) with the F&I guy. This was also the first time I even bought a vehicle from a dealership and didn't even have a full tank of gas in the car. I drove away with a half-tank of gas and did so because I no longer wanted to deal with Tom Schneider and the Lincoln of Troy Used Car Department.
What made matters worse was that I purchased this vehicle on May 3rd, 2021 with 74,073 miles on the vehicle. 14 days later on May 17th, 2021, I had to take it to Suburban Nissan of Troy down the street from Lincoln of Troy less than 400 miles later (74,433 miles) for braking noises and difficulty braking.
Both the front brakes pads and rotors had to be replaced because they were worn down below safety specs and the rotors (according to the inspection report) was rusted and heat cracked. Additionally, The brake fluid was low and the automatic transmission fluid was low. The service advisor that I worked with told me that this car should not have passed inspection and even been placed on a lot until all of these issues were taken care of. And, he indicated that the vehicle would not have passed inspection at their shop. He buttoned it up by saying that 400 miles of driving would not have caused this much wear. It was sold to you like this. The service cost over $900 to complete.
I ended up calling Lincoln of Troy and ultimately spoke to Tom Schneider again demanding that they pay for the costs to cover the work that was done on a vehicle that should not have passed their inspection. And even though this car wasn't certified, this car was well below the state safety guidelines for being sold. Tom Schneider noted that his Service Department Director did the inspection himself and that everything checked out. He then victim-blamed me and said, "The car was good when you took it. I don't know what you did with it in that time. So, that's on you."
When I stated to him again, this time with some teeth (and firmly but not yelling) that, "Lincoln of Troy was going to xxxxing pay for this," Tom began yelling and screaming over me, "YOU'RE NOT GOING TO TELL ME WHAT TO DO. SEE, I WAS GOING TO HELP YOU, BUT SINCE WE'RE ON A RECORDED LINE AND SINCE YOU HAVE A BAD ATTITUDE, YOU'RE ON YOUR OWN. AND, YOU CAME IN HERE FOUR TIMES TRYING TO STRONGARM US FOR A DEAL. WE'RE NOT GOING TO BE CONTROLLED." After going back and forth and the both of us yelling over top of each other, for about 15 seconds, Tom hung up on me. TOM xxxxING HUNG UP ON ME!
First, shame on me for not doing more inspection on this vehicle for buying. Second, shame on me for not walking away for good when I got the AWFUL customer service the first time. Thirdly, I had to deal with coming out of pocket to pay for service that should've been placed on a vehicle that was not equipped to be sold minimally for safety reasons.
I'm a former on-air television anchor and reporter and I'm so tempted to call up the many friends that I have working in the Detroit television stations (Local 4, ABC 7 or FOX 2) to have them come stick a camera and microphone in Tom Schneider's face and make him eat all of that xxxx. I really honestly hope that call was on a recorded line too so the dealership can hear that particular call. But, I will see what the Lincoln of Troy Owner & General Manager has to say before I take the next step.
My anger has turned to true disappointment that the Sales Department is an example of why car dealerships get the bad rep they have. There are truly good people working and doing right by customers. Tom Schneider is the WORST KIND OF CAR-SALESMAN xxx HOLE and the WORST of the bunch by a COUNTRY MILE. But, what does this guy (speaking about me) who just moved from Kansas City expects when coming to Detroit. Welcome to the car capital of the world I guess.
Vaughn, Jordan, Zach and the rest of the Midland Ford... - Khuzaima Kanpurwala
Vaughn, Jordan, Zach and the rest of the Midland Ford team really went above and beyond to help me out of a jam I was in. They were caring, efficient, and made sure I was happy throughout the entire process. Awesome team! I highly recommend visiting this team for your next vehicle!
I was trying to get info on a truck. They Never got back... - Bigdadgfym
I was trying to get info on a truck. They Never got back with me after a week of waiting I drove out to check it out. Pictures looked nothing like the same truck hiding rust spots and other damages. Along with that they were open till 8. I got there at 730 not a single soul in the dealer. Extremely disappointed
Great Lakes Ford of Ludington made it right! - tlg1941
You should note the change from the earlier rating. I won't go into a long explanation of the miss-communications that led to the earlier rating but everything has been resolved to my satisfaction. Even though the problem appeared minor it is a very expensive repair so it is understandable that the dealership would proceed with caution. Hopefully Ford will appreciate dealers like Great Lakes that once all the facts are clear go the extra mile to keep Ford owners happy.
Older gentleman service writer was really short and rude.... - Brendan
Older gentleman service writer was really short and rude. Struggled to assist me in simply dropping off my vehicle for service. He was speaking with a woman who seemed to be his friend, at the service counter. Made it seem as if their conversation was more important than my business.
Campbell Ford Lincoln, Inc