54 Michigan Toyota Service Centers

Great service dept; Jordan is exceptional and always - debdecam

Great service dept; Jordan is exceptional and always pleasant and great to work with, which I appreciate

Had to take my Honda into the body shop. - Benalihay

Had to take my Honda into the body shop. There was great communication on the status of everything being done. Everyone very courteous and helpful.

I had a very pleasant experience at the Sunshine Toyota - Mary Seffernick

I had a very pleasant experience at the Sunshine Toyota service department. I received a warm welcome from the front desk when I arrived. I asked for help with understanding some things about my car and someone was ready to talk to me and help, as soon as my car was finished with its required maintenance. I spoke with Jayden, a very nice man, who seemed more than happy to help. I asked several questions and Jayden was very patient and very kind with his answers. I never felt rushed or embarrassed that I did not know how to access many things on my new car. It was such a pleasant experience! I have been to another Toyota dealership in Dundee that was not a good experience and I will never go back to Dundee! I am so thankful for all the kindness shown to me at this appointment. Great job Sunshine Toyota! See you again in 5,000 miles!

Very nice personnel, quick service, keep me posted as to - LB

Very nice personnel, quick service, keep me posted as to status of repairs and fixed with what was exactly wrong with the car.

Sat 8/23 traveling from CVG to Grand Haven; front Right - South Pole

Sat 8/23 traveling from CVG to Grand Haven; front Right wheel blowout on I96 @ 75MPH. Road service changed to spare (UGH!); drove @ <50mph last 130mi to Grand Haven (lived @lake for '77 - '85). Monday 8/25 to Muskegon MI AUDI. Met ZACH. Somebody from somewhere smiled on us. What a pleasure dealing with a young man possessing traits performing customer service the way it's taught but sadly more than not rarely experienced. I speak from 50 years of small to large corporate responsibility both U.S. and dealing with European, Asiatic and African personnel in similar companies. Zach quickly procured similar tires, correctly interchanged locations and mounted, checking for potential problems (wheel bearings, rim condition), keeping us informed of progress and promptly notified completion. Our visit/vacation could now continue unhindered. I know US AUDI (Virginia) keeps track of its various locations regarding business practices, including by visits (Have had various Audi experiences, as well as Porsche and GM/Ford due to cars owned and currently possess). I shall presume both Audi Muskegon as well as Audi US know how fortunate they are to have Zach presenting the "Audi" face to/with customers. IF NOT, THEY HAD BETTER LEARN RAPIDLY, lest competitive businesses grab him for their benefit!

They solved the problem to my satisfaction. - ltcoldg

They solved the problem to my satisfaction. I thank Adam for going the extra mile.

certainly recommend-all good w the service maintenance; - shawn

certainly recommend-all good w the service maintenance; no worries on this end. thank U!

Great service as always , explained everything in great - Hd33db1

Great service as always , explained everything in great detail. Great place to do business. Will be back

Raves reviews for Master Service Advisor, Tyler West. - stuartD

Raves reviews for Master Service Advisor, Tyler West. I have worked with him several times and he has always been pleasant and on top of everything. The last time I went in, he helped fixed my headlight for free. Ask for Tyler West.

Service at signatures was quick and efficient. The... - rumrose22

Service at signatures was quick and efficient. The service department was courteous. The only thing I was alittle upset about was this is the second time after I get an oil change that 3 days later I receive a coupon in the mail .which is only good for that month. It would be nice to be able to save some money on a synthetic oil change

Consistent excellence in sales and service. - dpo3ne

Consistent excellence in sales and service. See Dennis Barrera for sales, and Damon Douglas for service.

Had our car in for its required maintenance and everyone - Handgunner454

Had our car in for its required maintenance and everyone was courteous and friendly. It did not take long and pictures were taken of the work accomplished. Had not seen that before but was a pleasant surprise. We have purchased our last four cars from Spartan Toyota.

Finding myself in need of an unexpected service call - Connie Allen shelton

Finding myself in need of an unexpected service call yesterday, I called Jermaine Toyota of Dundee and inquired about the availability of a same day emergency service call. The service department.representative was very pleasant, helpful, and was able to work me into a spot. Upon my arrival, she and the technician that completed my service were pleasant, asked questions, listened to my responses, and provided answers to my questions.. The service completed appears to have been done well, and was completed in a timely manner. The. employees that assisted me yesterday provided excellent service and were wonderful representatives of Jermaine Toyota of Dundee! Thank you so much for providing a first time, stress free experience!

We took our Venza in for 20,000 mile service and - Cbar

We took our Venza in for 20,000 mile service and everything went fine. It didn't take too long and I was headed back home.

Hi Terrance helped me get into a vehicle when nobody else - kane64947

Hi Terrance helped me get into a vehicle when nobody else could. He worked on it for me all day yesterday, came in today and got the car. He was very professional and understanding. I will let all my friends and family know to go to this location only for future business. Thanks Terrance

We were walk-ins needing a second key for our vehicle and - kenandmarlene75

We were walk-ins needing a second key for our vehicle and everyone at Crown Toyota was so accommodating. Tim Dietlein was the best! He finished the work in less time than was estimated and we were out the door, Thank you, Tim, and thank you, Crown!

Warranty work. - YooperRealtor

I scheduled warranty work on my Toyota 4Runner early in the morning. The staff told me it would likely take a few hours. Due to my location in the Upper Peninsula, they arranged for a rental vehicle and told me I could return the following day. My vehicle was ready as promised and I was on my way. Ryan in the service department was awesome and handled all the details. This is a very nice facility and I would recommend it to anyone. Great job!

Very helpful staff and excellent customer service. - Drewwood

Very helpful staff and excellent customer service. I've owned 3 BMWs over the last 10 years and refuse to take them anywhere else for service.