Sales and Service - NoVa1319
I’m glad there is a team here that helps me with my vehicle and tries to accommodate the experience of sales and service to the best of their ability.
Top Reviewed Specialists At This Dealership
The Mass buy - BMW X5 5.0 M
Great experience from the start to the finish. Alex was courteous and professional throughout my buying experience.. BMW Freeport works as a team to get you in your vehicle.
Senior Client Advisor
Buying couldn’t have been easier and more pleasurable - ST X3
David made buying my new/used bmw a pleasure. It was fast and easy. He used information from my last purchase and it was a breeze. Can’t thank him enough. He found me the car that best fit my needs and wants. Lacy was awesome and knowledgeable. I highly recommend him and Hudson valley bmw. Service is always outstanding. Thanks you so much! I love my car!!!!!
since 2004 Rallye BMW ROCKS! - L3kR3wM3
oil change; valve cover replacement; and unexpected M3 event at Rallye, which Service Director & Advisor claimed responsibility; and further hope Rallye has resolved such matter/contractor!
Wonderful - V22
Terrence Holmes was a pleasure to work with. He was knowledgeable, understanding, and walked me through the process of purchasing my car. Additionally, Terrence also educated me in the best packages for my vehicle.
Bmw of oyster bay x5 - Blatt82
Excellent service Chris was a pleasure to work with and the dealership was overal a great experience I would highly recommend bmw oyster bay and will be back
Thank you for hiring the Best-In-Class client adviser - ArnoldBarnes
My past experience with car sales advisors has always been unpleasant and overbearing. Norman Bailey changed this experience from the instant I met him in Ray Catena BMW of Westchester's showroom. Norman was genuine, friendly and very professional in his approach... we connected instantly! He listened more than he spoke (very rare!), getting an understanding of my needs and invested his time in closing the deal to my satisfaction on a 2018 BMW X2 purchased Dec 3rd, 2018. Mr. Bailey was very patient, not the least bit pushy, very informative, super helpful, and went above and beyond to make my car purchase a pleasant experience.
Thank you Norman and Ray Catena BMW. My wife and I look forward to a long lasting relationship.
Scott Meyer is awesome - brapbat
Scott made the car buying experience the easiest i've ever dealt with .. Kudos all around to Scott and all the wonderfull people at Southampton !
Good experience, good people - yaman
After one phone call I realized that these people and different from other crapy dealerships around NYC. After an unrespectful and terrible experience at Rallye BMW in Long Island, I called BMW of Brooklyn and it was a great experience from the start until I drove my new car back from. I would recommend for anyone.
New Car Client Advisor
New Car Client Advisor
Highly recommended - Frank Russo
My son, father, and I purchased 2- 2018 3 series and a 2018 X5 all 3 sales were done with Michael Tierney, Louis Rodophele, & Ched I highly recommend dealing with Michael Tierney very professional salesman who truly went above and beyond on this one also gave all three of us a great deal, they made it fast and easy Lou is a great guy made us feel like family he should be running the show there and Ched made the paper work fast,easy, and painless... hats off to these great guys!
Great customer service - Nena9195
Michael is amazing. I look forward to working with him again. He was honest and shot straight from the hip. He could of told us there was more work that had to be done and we would not have been the wiser.
Service review - cblanco
Everything went well. Got my truck back sooner than expected. Jen is amazing w getting stuff on a timely manner and is very accomodating. All employees there should be like her
Super Service! - codosk
Larry McMullen is wonderful. Always greets me with a smile and has a rental ready for me. I know I’m going to get the best quality service!
Easy car-buying experience with wonderful staff - Happy customer
Aaron and Joe are extremely professional, knowledgeable, and helpful. Purchasing a new car was enjoyable and easy thanks to them. They are a pleasure to work with.
Poor communication; poor staffing; poor service - BB 745
When you think of BMW Manhattan, you expect that exceptional service would be the first phrase that comes to mind. This is the furthest thing from the case. Worse than that, this store is DIRECTLY affiliated with Corporate, and the manufacturer. To say that they don't have their act together, would be understating the matter. I made an appointment on Thursday November 15 to have my vehicle taken in for a diagnostic service. I explained to the rep clearly that I knew the issue, but that Corporate NA required me to get an "official" diagnostic performed, in order to have the vehicle assessed for goodwill assistance, as I was about 5 months out of warranty. The girl clearly stated that it would not be an issue. I woke up at 5 am on Friday to beat the morning traffic, and still ended up driving 2.5 hrs to get to my appointment on time at 8am. My rep was Christian. He promptly asked me if I was aware that Manhattan "Does not do diagnostics on Fridays". The attitude was very rushed, as if they are turning over sales. I was told that they could get to my car by Mon-Tue. I stated that this would be fine, as long as a loaner could be provided. Again, I am being rushed with an answer "Were you not made aware that loaners will not be available for 1-2 weeks?" I asked him to speak to the service manager, who promptly offered the option of dropping me at an Enterprise rental, and pay a discounted rate. I spoke with the service manager, who basically stated that if I knew what was wrong with the vehicle, what was the need for me to be there. I took my vehicle and left. I don't care if my other two BMWs are more expensive than this one, you simply do not act so blatantly indifferent to the miscommunication that you created. I will NEVER bring my business to this dealer again. They absolutely STINK. I found a better dealer on Long Island (omitting the name, so that the post is not considered bias)
Wonderful experience at Habberstad BMW of Huntington - nancy olson
This is the second BMW X3 that I have purchased in 4 years at Habberstad BMW of Huntington and have had an excellent experience each time. Chris Abbatiello was wonderful as my client advisor. He facilitated the purchase of a previously owned BMW X3 so that it was a smooth transition. I received the car within a day of purchase. Amanda Tully was excellent in providing us with extended warranty information and financing information. Both individuals were highly professional and a pleasure to work with. I highly recommend Habberstad BMW of Huntington and Chris Abbatiello and Amanda Tully. It was wonderful working with them.
Positive leasing experience. - Third X5
We recently leased on third X5 from Keeler BMW and could not be more pleased with our experience.
Our Salesperson, Hank Bottieri, was very knowledgeable of BMW sales promotions, incentives and product specifications and this allowed us to lease a 2018 X5 for the price of our 2016 lease. Also, Finance Manager Riaz Yacob made the leasing process easy and expedient.
Awesome Experience! - MarkNY
Just picked up my 2019 X4 yesterday!
Amazing vehicle and amazing sales staff!
Luca, my client advisor was so accommodating and made this happen for me!
Mikey, the Genius went over all the tech issues, including activating Apple Car Play!
Kristin, the sales manager remembered me from a purchase several years back!
If you are interested in a BMW and a great price, only dealership to go to!
The best customer service! - Sfranci
I’ve known Chris Cardello for years, so I automatically went to see him when I was in the market for a new car. He had Brian Poppleton help me narrow down my choice. They both went well above and beyond my expectations! It actually made buying a car a pleasant experience! I can’t say enough good about both of them!
Terrible - Never BMW
Put a deposit on a car which already had a deposit on. No communication between managers and salesmen. STAY AWAY from here as they’re useless
Purchase - Chris
Start by saying I've bought many cars over the years im truly impressed with jason and how he brought his A game to the table truly the best car buying process I've had
Poor Service Department - aido
This dealership does a nice job selling you a vehicle, however their service department has got issues. Firstly you cannot reach a live person by phone, you leave a message and they will not return your call.
wasnt the best experience for the first time bmw buyer - adelso12
this review goes towards sales manager how dissappointing and disgusted i am very unpatient n threatened to sell the car i put a deposit on and also aldo said he will lose my deposit and if i dont get back to him i clearly stated in the beginning be patient with me due to my job i travel alot n work over 60 hours i kept geting calls after calls only reason i did the deal is becuase finance manager joe and sales rep eddie they were amazing and made the expetience better as my first bmw 5 series would i recommend the dealer no just for the fact dont want any of my friends or family to experience any of this
Poor sales and poor service - Lisa G Zemgulis
I bought a 328XI. It was used with lower mileage however, it has been nothing but a nightmare since my purchase. I was charged for ignitor issues that were to be covered under warranty. I was charged because the mechanic wasn't knowledgeable enough to know that they were under warranty. Originally he only replaced one. I had to take the car back to have the others replaced. I was promised a refund. After two months of numerous calls and the runaround, the dealership finally reimbursed me. The computer has not worked properly since the day of purchase. Sometimes it will read brake on when it clearly isn't. Other times it says I am in 4 wheel drive or that, I need maintenance right after the car has been serviced. Fasten seatbelt light comes on even when you are wearing it. There is a scrape on the passenger's door handle which someone tried to cover up white out. The service department is a useful as a hemorrhoid. If you call or email the sales department, don't expect a call back right away. I grossly overpaid for the car. I should have known better. Where I stand right now, I can afford to drop the car off on their lot and wash my hands clean of it. I wouldn't send my enemy to Gault to purchase a car. Extremely pissed off. Lisa Zemgulis
Woman Haters - vjemison
Ive really never been treated so poorly in a dealership or anywhere for that matter. Why was I lied to? I just wanted my car fixed and wanted to pay for it. I even tried to buy a car while I was there and they wanted to run my credit before I could test drive. This is crazy. In the end I went else where and had my car repaired by someone I could trust. They pointed out each thing that I was told was wrong with my car and showed that it wasn't even bad or in need of replacement. I physically saw with my eyes as did my husband. Its like they saw a woman walk through the doors and their claws came out.
Exploring doing business with them - edmund gerhardt storsberg
Have had 5 BMW's over the last few years. Actually drive two hours away to get them because this dealership is so inept. Do not do business with them. The repair center for BMW is sub Par and they appear to be concerned with nothing but profit. They attempted to get my business but were so bad they were able to screw it after only two emails. Basically told me to go blank myself when on pushed on specifics. Very rude, not the type of people I will support with my money. Not a professional sales force that typifies what BMW represents.
In New York
BMW of Freeport
Service and Parts Director
BMW of Hudson Valley
F & I Manager
General Sales Manager
BMW of Oyster Bay
Senior Service Client Advisor
Wide World of Cars BMW