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Frances and the team were terrific in every step of our... - BGiannousis
Frances and the team were terrific in every step of our purchase at Rallye BMW, thank you all, it’s our third purchase and we are very happy!
Top Reviewed Specialists At This Dealership
Leased my second bmw in three years. Great vehicle and... - Dwa74
Leased my second bmw in three years. Great vehicle and the transition from one to the next was smooth. Could not have worked with a finer agent than Kristin Shelala. Pleasant and knowledgeable Kristin addressed all my concerns. Thank you.
Worked with Mr. Henderson he was a pleasure and made... - Jerry Anthem
Worked with Mr. Henderson he was a pleasure and made everything easy. I called up and he told me to come in so they can replace my tire. Got me out within 40 minutes
John Oliviera was nothing but professional the entire... - Lorettachia3
John Oliviera was nothing but professional the entire process. He is extremely patient and very knowledgeable. I would not hesitate to recommend him. The best.
Brought our vehicle in for a simple oil change, new... - D Sully
Brought our vehicle in for a simple oil change, new windshield, and removing tint from the windows. 3+ months later, we have received the car back with chipped window, broken windshield washer, interior gouged, the never removed all of the tint, and cut interior leather.
Service Manager asked to give us $1000 for us to go away and accept the damage. We stated we just want our car back to how it was. He said its an old car (2015 750) and it shouldn't matter if there are scratches on it.
Finally, they claimed to have fixed everything and dropped the car off. Except they didn't fix the windshield washer, there is still gouged interior trim, and now a dent on the back bumper. We have called multiple times and no response.
The salesman was very good and the timing and delivery... - svasile
The salesman was very good and the timing and delivery was very easy.This new convertible design turns a lot of heads. Very nice car
Thank you Justin for helping me find the perfect car for... - Naenae.gaylord
Thank you Justin for helping me find the perfect car for me I absolutely love my new car! And for showing me how everything works on the car and for helping me set up my phone! Your the best.
Very disappointed and disgusted how this is suppose to be... - adelso12
Very disappointed and disgusted how this is suppose to be luxury dealership and somehow they treat customers with so much lies and no communication especially from management staff and also the false advertisement that they took down when I been going back and forth with them and I had screenshots but it’s been over a month and issue hasn’t been resolved or I haven’t been contacted by no one worste experience I had I would say save your money, time and frustration
Excellent customer service and Shirley and Priscilla.... - 2307989920
Excellent customer service and Shirley and Priscilla. Both excellent sales person. Just picked up a brand new X7 within a couple of hours. Highly recommend
Our car buying experience here at BMW of Rochester was... - heah
Our car buying experience here at BMW of Rochester was great. Connor was a great salesman - he is willing to go the extra mile to make sure his customers are happy and satisfied with their car buying experience.
I was able to get the car I wanted with the right color... - ecs377
I was able to get the car I wanted with the right color and the sales guy gave us an undivided attention and answered all questions
Sold me a faulty car - susannewilson14
Bought a used Audi A4 with 80k miles only hours after to break down in the middle of the road. Later on to find out that the fuel injectors needed to be replaced. You would think the dealership would look into this stuff before selling the car.
I came in just to look with no expectation of buying.... - Holmariemac
I came in just to look with no expectation of buying. Antonio made this experience a breeze. He was friendly and down to earth. I am now a first time owner of a BMW. I am very happy with my purchase. I had a very good experience.Also when dealing with the finance process, this was also a great experience and went above and beyond.
I’m disappointed that I have to write this review.... - Ryanjf
I’m disappointed that I have to write this review. Initially, I wrote a five star review because I had a great buying experience. I’ve realized now that this dealership sold me a damaged car.
Last Saturday, I bought my 2018 540i xDrive sedan, a beautiful car I thought was “like-new” with only 14k miles on it. After driving it on the highway, I realized there was something terribly wrong with the car. The steering wheel began to shake violently, (something I didn’t notice during my test drive because I didn’t take it on the highway then). I brought my car to my local BMW dealership, (I’m from Long Island) and I was blown away at what they discovered. Three of the rims on the car were badly bent, which is a major safety concern.
It’s unacceptable to me that Ray Catena BMW of Westchester would sell me a car in this condition.
The car was also sold to me with a scratched front bumper. When I called the dealership, I spoke to Eric Goldstein about the bumper. He told me, “it’s a pre-owned car, that could have happened anywhere.” (At this point, I didn’t know about the bent rims on the car yet). He told me they could try to buff it out, but what it needs is a new front bumper.
I failed to notice the bumper when I picked up the car as I was blinded by excitement. Luckily I had taken a photo of the car in the showroom that shows the damage was there.
I’m not even going to bother contacting this dealership to resolve the rim damage because I’m sure they’ll give me a similar response to when I called about the bumper.
I especially feel taken advantage of as I traded in my old 5-series which was in showroom condition. I should have kept what I had, which is never the feeling you want to have after buying what you thought was your dream car. Now I have to pay thousands to fix this car.
I hope this review helps other people with their car-buying decision, please don’t buy from here.
I reached out to have my BMW brakes serviced since I... - MV
I reached out to have my BMW brakes serviced since I purchased the maintenance warranty that included my brakes. Needless to say BMW of Oyster Bay said it had expired and that it was my issue because of the previous owners screw up. I’ve reached out several times and left messages to try to resolve this matter. The only phone call I received was an offer get into a new lease. Needless to say it’s been about 3 months of me waiting for an official phone call from Oyster Bay ! All I’m asking is to honor what I paid for! I’ve never had this issue in any vehicle that I’ve leased in the past at Honda or Mercedes. This experience left me with a bad taste especially when I was looking forward to leasing a new vehicle from them this coming summer
Visited Huntington BMW on 5/15/2021 and was treated in a... - Andrea
Visited Huntington BMW on 5/15/2021 and was treated in a deplorable manner, as some sort of second class citizen!
Was not offered help after looking and walking around in the dealership for an adequate amount of time. Then when I did ask for help the young man at the front desk called one of the sales representatives and practically begged him to help me and kept stating yes she just had a few questions. Then I was told to walk over to the rep. I questioned so all the representatives sitting at the desk could’ve helped me? I was told it is a luxury car dealership, as if I didn’t realize that. Furthermore was told he calls the sales reps then I walk over. The rep told me it was close to closing time after I was looking at inventory for a while and other customers were being helped freely. I am a hot buyer looking in the mid-size luxury department and just wanted to compare the inventory versus Lexus where I was treated exceptionally before making a final decision.
Case in point this dealership profiles and clearly does not want business and assumes ignorantly that you cannot afford based upon your persuasion. I live in Huntington but would travel to another dealership to compare based upon the lack of customer service at this dealership.
Training, customer service and level of professionalism need to happen expeditiously or continue to miss out on business!!!!
Car in for routine oil change. Told service rep that... - Bulldogsally
Car in for routine oil change. Told service rep that display was calling for tire pressure attention. On completion of work, was handed a list of items checked including tire pressure. On starting car, display was still calling for tire pressure check. Hard to believe they checked anything?
Stay away from his dealership all they do is lie to you.... - Matthewmanco
Stay away from his dealership all they do is lie to you. They sell you a wheel protection program and then you unfortunately have to use it two hours later after they said it was affective immediately and you got the general manager running around screaming that you're trying to do some fraudulent activity. To top it off they scratched my three day old rim and when I presented them this issue they will not call me back do you wanna do anything to help me. George in-service was trying his hardest to do the right thing but the general manager and the finance manager were stopping him. I will be calling BMW of North America and filing a complaint
The best experience ever . Anthony is professional , kind... - Nahid4languages
The best experience ever . Anthony is professional , kind and very honest salesman. His professionalism and carrying about customer satisfaction is exceptional and unique .Anthony went above and beyond to make my purchase experience very pleasant . He deserves to be in a higher level ! I will return if Anthony works with my next purchase !
Thank you Anthony
I’ve been in the market for a new car for over a year and... - Raymond C.
I’ve been in the market for a new car for over a year and couldn’t decide which one I wanted to buy. I kept searching and constantly changing my mind on the car. Everyone pretty much assumed that I wasn’t getting a new car. That all changed when I visited BMW of Brooklyn with a friend who was looking to buy a BMW. During my search, I did come across a few BMW models that caught my attention, but it wasn’t until I met Anthony Miccio, Client Advisor, that solidified my decision to buy a car. Anthony was courteous, knowledgeable and showed genuine interest in what I was looking for in a car. I also appreciated that he was very straightforward and did not try to upsell me with things that I didn’t want or need. There was never a moment that I felt pressured or unsure about what I was getting into. In fact, the very same day that I visited the BMW of Brooklyn, I ended up purchasing a car! That’s an almost impossible feat for a chronically undecisive person like me, but that’s how comfortable I was in Anthony’s hands.
I met with Nick Hernandez, General Sales Manager, during the financial process. He was very personable and made the process easy and smooth. He took the time to explain all the options available to me and helped me figure out what I needed. He was an absolute joy to speak with, I felt like I was speaking with a longtime friend.
I love my new 5 Series. What they say is true - the BMW experience is a whole another level! I highly, HIGHLY recommend BMW of Brooklyn to be your official BMW dealer. I give it 10 stars out of 5! You know where to go for your next BMW…you definitely know where I’m going!!!
THIS DEALERSHIP IS THE WORST!! You should not use this... - Isaacz
THIS DEALERSHIP IS THE WORST!!
You should not use this dealership if you care about your car.
I dropped off my brand new M3 for routine 1200 mile service. About an hour later Radha Tucker told me they "ran out" of one of the fluids and it will take another day.. When I got the car back it had 25 miles more on the odometer all the traction control was turned off there was chip in the rim and worn out tires. Clearly "technician 1201" was drifting the car.
After saying something about this the xxxxxxx Joe Rocker made threats against me saying he was going to have me arrested.
I'm not sure what kind of xxxx show these clowns are running but all the people that work here are horrible people. Even just walking through the showroom was a very rude experience with the staff.
Do yourself a favor and use a different dealership. These people don't deserve your business and you'll most probably have a bad experience. I will never go to this place again.
What a bad experience !!
Thieves! Purchased a Used BMW from them during the middle... - nick99z28
Thieves! Purchased a Used BMW from them during the middle of the covid pandemic. Paid cash and now needs repairs that cost more than vehicle is worth. Less than 1,000 miles put on vehicle.
My wife and I purchased a car from Orange County BMW on... - Jondell Stephens
My wife and I purchased a car from Orange County BMW on 2/28/2021. We are out of state buyers and took every step to do our due diligence the correct way before signing paperwork. When asked for new photos of the vehicle, I was told that the vehicle's photos had been taken recently and that snow on the ground made taking photos in that moment a challenge. I was told the vehicle I purchased was a demo that the owner of Orange County BMW was driving and had recently turned in and was assured that as a Certified Pre-Owned Vehicle, it was well taken care of and was free of any damage history or paint work. The Carfax was indeed clean and this was billed as a clean “no stories” car.
My wife and I completed the purchase and the vehicle was delivered in short order by the delivery team Tim Tansen (who is excellent at his job and the ONLY person at Orange County BMW that is worth his salt) at Orange County BMW selected (They were amazing and were truly the highlight of this purchase). Upon further inspection of the vehicle, it was determined that the right fender and front bumper had both been repainted and the quality of the repaint was poor to boot. The clear coat was failing (Flaking) off in areas because the painter did not shoot the clearcoat to a clean edge, but rather attempted to “spot the clear” in AND there was trash in the paint beneath the clearcoat which indicates an unclean paint room. In short, the person who did this paint work did a poor hack job and passed it off as good.
I contacted Orange County BMW immediately and was initially told that they had no knowledge of the paint work, but they did acknowledge that my paint depth meter clearly showed evidence of it and would be reviewing with leadership to get back to me. It’s been over a month and several phone calls and emails have been sent to Orange County BMW with no response. Their way of making this right is to ignore their customer until they go away out of aggravation but that won’t be happening with us!
In addition to the above horrible experience, I still have not received the documentation necessary to register my car! It’s been over a month and my car is not registered. Per state law, I am in violation and cannot drive the car until the vehicle is registered. I emailed the dealership and CC’d BMW NA this morning and received a prompt response that the registration paperwork was waiting on me at the DMV… In reality, they’ve sent it to a DMV in a different county DESPITE the fact that I gave them the mailing address for the correct DMV in my county on 2 separate occasions.
This is a dealership that makes blunder after blunder and then gaslights the customer into thinking THEY are the issue. When that doesn’t work, they just ignore you and hope you’ll go away. Please buy your BMW from anywhere else but here. It looks like we may have to contact the Attorney General of NY to even get someone to follow up with us regarding the shoddy paint work to our vehicle.
Before leaving I wanted to talk to their finance manager... - Juniiorr914
Before leaving I wanted to talk to their finance manager or even just a manager that could answer my questions but I was never given the chance. I told the sales rep to call me back once he had talked with the manager about what I wanted to discuss on military incentives and price matching. I was ready to buy the vehicle and told him I will put a deposit that same day once all my questions are answered. 2 days later the car is sold and I was never given a call back the same day I made a trip down to the dealer. Completely unprofessional, I took his word that he would call me that same day to iron out the deal over the phone since I do not live nearby. Then they have the audacity to try to sell me a xxxxx vehicle that will pop up a check engine light not even a mile down the highway home. Never deal with these people, they may smile and act nice but they do not care about your business and for that reason alone I cannot recommend this dealership to anyone with half a brain.
Purchase - Chris
Start by saying I've bought many cars over the years im truly impressed with jason and how he brought his A game to the table truly the best car buying process I've had
Love BMW vehicles but service is shady. Took my BMW took... - laurierose22
Love BMW vehicles but service is shady. Took my BMW took in due to service engine soon light came on. Told me the motor was shot. $15,000.00 to fix or give me $2,000. for trade in. 1 year later car is still running great for a "shot" motor.
In New York
BMW of Freeport
Senior Service Client Advisor