Quality service - CJM
I always have a great experience. Services is always as promised and they are completely accommodating. My service advisor Jackie, knows get stuff. Highly recommend.
Top Reviewed Specialists At This Dealership
They Make it Easy - PI1472
Very easy process. Great product knowledge, process start to finish. Straightforward and helpful, Couldn't have made it much easier.
The car could have been cleaner (better detailed), but everything else was great.
Leasing BMW X1 - SPEECHPEDS
I was going to buy a different brand vehicle after leasing 3 BMW'S since I had retired. After looking at 4 other dealers, I went back to this dealership and was given such an amazing deal on the X1 that I love, that I couldn't refuse.A Honda, Nissan, Acura, Toyota would have cost me more for less quality and less included maintenance. Dominick DeChiara is by far the best salesman there.
Consummate Professional - Y. Kim
I'm averse to pushy salesmen and all the underhanded tactics associated with haggling. I like to trust the person that I'm buying from: transparency's more important than an ostensible "deal." The three dealers I went to prior to Freeport all had some catch that came with the price or some surprise fee after settling on a price. Not here. It was like a breath of fresh air. First, they had the model I inquired about. No bait and switch. Second, Alex was well informed about the car and upfront about the price. He gave me a trade-in price comparable to other dealers- no tricks or cuts to the trade-in value. A pure professional. The test drive was enjoyable, and he provided me with clear information. I left the dealership with a quote that wasn't tacked on with BS charges to overinflate the price. I went to one more dealer, who was more of the same, and came right back the following day to purchase my car from Alex. He expedited the process all via email and helped me drive the car the very same day.
Senior Client Advisor
Best Dearer - professional, generous, and responsible. - Dylan
I worked with George to buy used BMW 528i and he was one of the best dealer I have ever met before. He is very professional and helpful. He offed me the best deal and I was 100% satisfied with it.
If you are looking for used BMW and go to see him, you will get the best service and deal.
Jon is the best salesperson on this planet - MSSESQ
Jon is absolutely, positively the best best best salesperson EVER. I am a pain in the butt, but he put up with my neverending texts and calls and all of my dumb questions. I adore Jon and he has become a friend as well!
Excellent Customer Service - brod
After some less than excellent experiences with both BMW sales and service departments, it is refreshing to find a Service Advisor who actually cares about doing a good job.
Purchased one car at BMW of Bridgeport and one at BMW of Westchester and after experiences with almost every BMW dealer in Fairfield County, CT as well as BMW of Westchester and Mt. Kisco, Seth is the only reason I continue to service cars at BMW and the only advisor I'll work with. He understands what is happening, keeps the customer updated throughout the entire repair or service process, is never defensive and argumentative, gets the job done, and puts the customer first.
I would also highly recommend Asher Trinler at BMW of Westchester for sales for making the purchase process fast and seamless and providing a low pressure buying environment.
Best in Class - chetsstm3
Brad and your entire service department are truly best in class. I cannot say enough good things the team. Truly makes you feel like part of the family. Thank you!!
“... by the family book” - melamedd
I came to BMW of Brooklyn for my scheduled visit being absolutely sure that no matter who would be taking care of me and my car I was in good and reliable hands. And I was not mistaking. I met new people from Nick’s (...team but with the same attitude, same quality of work and the same level of care. My car was admitted by Raffy (Ralph Paillere), a very modest guy with a hardly noticeable but sincere smile on his kind face. Strangely, I met him for the first time. Everything that he had been doing displayed his natural kindness. His seven years of working for this company with an unchangeable set of mind to serve the clients gave him indispensable experience and skills to manage and re-arrange the permanent flow of the coming cars the way that no one was in the path of any other. He let me transfer the personal belongings from my car to the loaner one, without pushing or rushing me. Another member of the team whom I met for the first time was the service adviser - Danny (Danny Dermody). I do not want to compare him with anyone of his rank here but in short words, he is one of a kind person whom you take a liking from the first moments of the communication. Besides his amiable appearance, he has an excellent ability to explain the process of customer’s car repair step by step. The complicated things explained in his own words are simple, easy to comprehend and truthful till the very core. Time and again I was wondering how come all these people were treating me with kindness and thoughtfulness the way that you can only feel it from the very close friends or relatives. The answer came to me as soon as I saw Nick. He was trying to share his time and attention between all of us his clients that morning as he always does it. He was concise but sincere: “we are all human beings, I tell you more, we are all family here and that is why we are treating our customers by the human book here - by the family book. We would like you to enjoy not only driving your car, but also being here with us.”
Thank you, Nick. Thank you from all us – your customers and members of the Great family of BMW.
New Car Client Advisor
New Car Client Advisor
Highly recommended - Frank Russo
My son, father, and I purchased 2- 2018 3 series and a 2018 X5 all 3 sales were done with Michael Tierney, Louis Rodophele, & Ched I highly recommend dealing with Michael Tierney very professional salesman who truly went above and beyond on this one also gave all three of us a great deal, they made it fast and easy Lou is a great guy made us feel like family he should be running the show there and Ched made the paper work fast,easy, and painless... hats off to these great guys!
Scheduled Maintenance Service - K, Catherine
My Service Advisor, Michael Apuzzo, was very pleasant, helpful and made my routine visit quick and easy. This was my first visit to the service center and hopefully the great experience will continue going forward
Scott Meyer is awesome - brapbat
Scott made the car buying experience the easiest i've ever dealt with .. Kudos all around to Scott and all the wonderfull people at Southampton !
Service - Lm010707
Their customer service is excellent, specially Christine Park, she is my service advisor and every time I go there she make sure they do the work on my x5
Great experience leasing my first, but not last, BMW - Vitalydotn
I just picked up my new X1 this Saturday and am thrilled about my new car and my experience with this dealership.
I worked with Sam to set up a deal over phone/email. I had driven the X1 before, knew exactly what features I wanted, and reached out to them because they had a model that fit my needs in stock. Sam called me up, we discussed numbers, and agreed on a competative price. He then invited me and my fiancé to come in during an event they were having, which net is some free credit to the accessories store. At the same time, we put a deposit down. Oh, and somehow between when we spoke on the phone and when I came in, Sam managed to knock about $6/month off the monthly price.
Then xxxx hit the fan for a little bit with a house purchase I was involves in, so I had to delay picking up the car from June to mid-July. Sam was completely understanding, reassuring me “no pressure here, the house always comes first” (that’s a direct quote from an email).
Finally last Saturday we signed the paperwork, picked up our new car, and we’re treared to a quick class on the infotainment system by a genius (Daniel).
Overall 5 star experience, we were treated with utmost professionalism and respect, despite hiccups that were created by our house transaction being a major annoyance and were completely not Sam’s problem.
Great to work with - KC7
I purchased a certified pre-owned 535 from Burdick last month and we had a great experience. Aaron was very nice and very knowledgeable on the car, features, etc. With my trade-in (previous purchase from Burdick on a CPO BMW) and promo financing, we had our new car.
Fixed problem - jon
Took some haggling, but dealer fixed problem at steep discount after warranty expired. Overall happy with my experience, service and support. Loaner cars are great.
Purchase - Chris
Start by saying I've bought many cars over the years im truly impressed with jason and how he brought his A game to the table truly the best car buying process I've had
Car was reserved for me but they sell to somebody else - Serova01
Never buy BMW certified car at BMW Mt Kisco dealership !!!c
Today I had very bad experience trying to buy a car which I was told was reserved for me by sales representative Michael Tierney .He sent me 5 emails assuring that car was off advertising and I can come and make a deal.After driving almost 2hrs ,filling all papers,taking driving test suddenly they found out that that car was sold-someone left deposit and there nothing they can do and started offering me other car that was not even near the car that planned to buy.Never expected such a cheap trick from BMW dealership. They put such a bad show .That show was put on by financial manager .It was first day of myself and my wife vacation. We went there with a very solid intention to buy that car and good mood. I will definitely contact BMW USA .I owned few BMW cars and never had such a poor experience .
Go in for something minor, might leave with something major - A Victim of Keeler' s terrible service
Go in for a inspection sticker, leave with my idrive controller not responding to my idrive system. Then expect me to pay for diagnostic on something they caused, with a $1000 repair behind it. Upon me requesting for bmw to test my battery, the service manager, And a technician read my voltage to me and told me they were correct, and battery was fine. I insist it's not fine, and it sounds lower then what is expected of my vehicle. Also asked if possibly there needs to be some sort of software update. In which they tell me know. A day later I mention I had a warranty, they checked the car over, diagnostic through warranty. To come back and tell me I need a battery, and can't give proof the cars system doesn't need to be updated, for the warranty company to give the ok to do the repair. You have to contact bmw to hear what the next step is, in which nobody is ever available and have to leave voicemails, and still have to contact them again hours later for a word of what's going on. At this point leaves you no choice but to go into bmw and "raise xxxx" for some proper service on a car that they messed up in the first place. And in raising xxxx if you tell the service manager that he is not doing his job properly and is only trying to get over on me for money, after giving me false information on repairs done to my vehicle, and covering up the initial problem they caused in the first place, and by raising your voice a few levels to get your point across, that they don't know their cars, and are crooks. They'll threaten to call the cops , well call the cops on you, so they dont have to be told to do their job correctly, and be called liars. INEXPERIENCED TECHNICIANS, TERRIBLE SERVICE ALL THROUGHOUT THEIR BRANCH, AND CUSTOMER SERVICE DISGUSTING, THEY DON'T NEED TO BE RETRAINED THEY NEED TO BE REPLACED. DO NOT DO SERVICE AT KEELER YOU WILL REGRET IT, BRING IT TO A DIFFERENT BMW DEALER/REPAIR FACILITY
IN SERVICE AVOID THOMAS, ANDREW AND THEIR OTHER SERVICE MANAGERS, YOU'LL THANK ME LATER
5 Stars, Excellent - zambrowa
Tested this dealer outside of ‘regular’ set of circumstances. Staff, Thomas and Adam performed very well. The car being a US model, exported to Canada, had to have a HPFP replaced under US warranty and had to be brought to Buffalo from Toronto, Canada at a tender age of 8 years. As I had to bring the car in from Toronto, both Adam and Thomas accommodated this repair within a single day. They did so by ensuring part was waiting at the shop (normally, part is ordered only after diagnostics) and by getting on with the job right from the early morning. Adam was on the ball recognising the issue and my disgnostics done in Toronto and arranged for prompt appointment. Thomas did get the ball rolling as soon as car was in, even though it was not on "the appointment List". This way I could wait for the repair instead of making multiple trips or getting a hotel. It is a testament to Thomas' and Adam's appreciation for a customer from afar. They are both an asset to this organization. Big thank you!
wasted my time - bakhtiar
I brought the car for maintenance today. On the plus side, appointments are always available and the staff is friendly and courteous. As it turns out today it needed a new tire as well. I told them i would wait for it. I was told about 2-3 hours. 2 hours into the wait around 1030 I was told it would take 2-3 hours more and was offered to be driven home and picked up. I got a call about 1230 that the car is getting done but I will get picked up around 2.30-3 pm. $700 plus, 7 hours and wasted my whole day.
3.30pm finally picked up the car. Got home and checked that the key battery they charged for to replace was not done. Thankfully I had a backup key in the car. Totally disappointing and irresponsible service.
Service on a Used Car Purchase - HALRIVERA
I purchased a used 2008 328i Convertible (app. 49k miles) and was told that the car was in perfect condition and not requiring any immediate repairs.
I additionally requested that a service review be done and provide me with ANY future issues and or maintenance replacement/repairs. I was told NOTHING is needed twice!
After receiving the vehicle, I had it looked at by my local BMW dealer (Otto’s BMW) and to my surprise, over $3800 in repairs are needed. Oil leaks from the valve cover (... tech found valve cover gasket, eccentric seal, and valvetronic motor seal gaskets are all leaking. recommend to replace valve cover which will include all of the gaskets) and front studs damage (..tech found the r/f strut is leaking, recommend to replace both struts at the same time).
When I contacted both the sales advisor and her sales manager, I was told only that only safety and inspection items are corrected and NOT any other issues. I explained that I asked for all complete service review and was told no issues were found and no list was provided. No help! He did offer to "back date a warranty service contract" and for me to wait a week or so before filing a claim; it would only cost me $3,500..... LOL
I'd stay away from their "service" whenever I can - ravellin
Made online service appointment, requested a loaner. The same day received an acknowledgement and a few days later - confirmation. Called on the day of the appointment to confirm. First attempt had me on hold for 20 min, had to hang up. The second attempt had me forwarded to answering machine. Upon arrival, they asked my name, said they don't see any appointments, no loaners available, suggesting that I come next day or make an appointment. No problem, I can leave the vehicle, do it whenever, just help me get home now - the response, as if it was pre-recorded - "no loaners available". What??? After TWO confirmations? Do I have to just keep leaving work until THEY find it convenient??? What a nice treatment after spending over $200k in BMW vehicles at the very same dealer! [censored]
Woman Haters - vjemison
Ive really never been treated so poorly in a dealership or anywhere for that matter. Why was I lied to? I just wanted my car fixed and wanted to pay for it. I even tried to buy a car while I was there and they wanted to run my credit before I could test drive. This is crazy. In the end I went else where and had my car repaired by someone I could trust. They pointed out each thing that I was told was wrong with my car and showed that it wasn't even bad or in need of replacement. I physically saw with my eyes as did my husband. Its like they saw a woman walk through the doors and their claws came out.
Exploring doing business with them - edmund gerhardt storsberg
Have had 5 BMW's over the last few years. Actually drive two hours away to get them because this dealership is so inept. Do not do business with them. The repair center for BMW is sub Par and they appear to be concerned with nothing but profit. They attempted to get my business but were so bad they were able to screw it after only two emails. Basically told me to go blank myself when on pushed on specifics. Very rude, not the type of people I will support with my money. Not a professional sales force that typifies what BMW represents.
In New York
BMW of Hudson Valley
BMW of Freeport
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Parts and Service Director