Regular Maintenance - TideN7
I brought my X3 in for service last week. The receptionist was friendly and professional. The whole process from check in to getting into my loaner car was quick and efficient! (The loaner car was great too!)
The service rep I worked with was Jackie Ruggiero, she was very helpful and knowledgeable. I look forward to working with this dealership again!
Top Reviewed Specialists At This Dealership
It's Buying A Car - Chris19
I found the process to be fairly straightforward and reasonable. This is the second time I have dealt with BMW Of The Hudson Valley and David Kreines, the negotiation was fair, I am satisfied with my experience.
Always on top of the job at hand! - SVUERNICK0
My car was experiencing some crazy electrical issues. Unfortunately, my car ended up being laid up in service for three weeks. As frustrated as the team at Rallye and I were, they kept on it with BMW Corp. and finally remedied all the issues. I was happy to get my car back!
Senior Client Advisor
Excellent Service - Barbara W.
Alex is the consummate professional. This is my 5th BMW and Alex was always able to help me find just the right vehicle for my needs as I moved from the 3 Series to X3s. Buying a vehicle through this dealership, with Alex guiding the process, has always been a pleasure.
Terrence Holmes - Antoinette A.
Terrence is AMAZING!!!!! He found me my dream BMW and made the process of buying a car very simple and a lot of fun. From the very first conversation via telephone to the very last step of the process he was helpful, attentive and pleasure to do business with! I am so glad that I bought my car at wide world of cars from Terrence. I highly recommend Terrence to anyone that is considering buying a BMW. Excellent service!!!
Thank-you Terrence for going above and beyond to make my dream car a reality.
Anthony Allen - Parjaan
Thank you Anthony at BMW Oyster Bay. Car leasing couldn’t have been any easier. You were professional, friendly, and accommodating. Hope to do more business in the future.
Best Experience of my life after 20+ Car purchases - Deceived in Nanuet
I purchase cars every 2 years, clearly not wise financially but I consider it my 1 guilty pleasure. My usual frequent dealer experiences are usually the dreadful process that incentivizes me to not purchase a car. I'm extremely busy work long hours and don't have time for games or BS I know what I want and consider myself very informed so I want to get right to the point and the bottom line.
I must say bar none my transaction with BMW of Westchester has been beyond my expectations the most positive, customer centric experience, no hassle, transparent and respectful of my life. The total approach to the deal purchase, process and delivery is honest, transparent and customer oriented. Those are adjectives never used when describing car salesmen. I live 38 miles away and drove by multiple BMW dealers while searching for a very specific BMW and I am extremely happy I did. They have set the bar extremely high for anyone I would be purchasing a vehicle from in the future.
Special shout out to Dan Capossela the ultimate gentleman that takes it to the next level in customer experience. It is one stop shopping, Dan did it all no discussing things with a finance mgr no back and forth delay tactics to sell you nonsense you don't need.
Scott Meyer is awesome - brapbat
Scott made the car buying experience the easiest i've ever dealt with .. Kudos all around to Scott and all the wonderfull people at Southampton !
Top notch service and treatment. - rum900rr
From the minute I walked into this dealership I felt a warm welcome with an almost quiet calm ambience. Unlike other dealers, there weren't salesman watching my every move and bothering me while I took a look around. My greetings were received at just the right time and I was under no pressure to speak to anyone about buying a car. I love that. I was able to absorb the inventory in peace. Derrick, my salesman is one of a kind. He's a gentlemen with great demeanor and doesn't have that "xxxxxx" salesman attitude for lack of a better word. Derrick is very straight forward. I got an incredible deal without haggling from the start, an offer I couldn't refuse. Derrick does the right thing from the start. Anything else is extra and with this dealership, extra is their middle name. I can't say how above and beyond he went. He is patient, efficient, and communicating with him is a breeze. He answers his phone and text timely, and always follows through with whatever he says. The whole process was so smooth and simple I could not believe it. I have been to dealers plenty of times in my life, and this one gets the highest award by my standards along with it's employees.
New Car Client Advisor
Highly recommended - Frank Russo
My son, father, and I purchased 2- 2018 3 series and a 2018 X5 all 3 sales were done with Michael Tierney, Louis Rodophele, & Ched I highly recommend dealing with Michael Tierney very professional salesman who truly went above and beyond on this one also gave all three of us a great deal, they made it fast and easy Lou is a great guy made us feel like family he should be running the show there and Ched made the paper work fast,easy, and painless... hats off to these great guys!
Excellent, professional service - Jaf6126
Michael in the service department is great. From the moment you drive in the garage, you’re greeted right away by Michael. He makes sure to keep you updated on the status of the repair and he either gets you on your way quickly or he sets you up with a loaner car so you’re not inconvenienced. I think Michael represents the brand very well. Bringing your car in for service can be a hastle but not when you’re dealing with Michael or any of the other staff members at Habberstad BMW.
Great Friendly Service - TMac
Staff were very professional and polite. Repair completed quickly and properly. Washed, vacuumed and detailed interior after completing repairs.
Also offered courtesy car if i chose not to wait.
Liars and con artist ! - Onotoriouso
This place is by far the worse dealership I ever encountered. They not only lied to me and wasted my time but they took full advantage of me. They told me one interest rate, then proceeded to run my credit with tier 1 score and had to fight for 5 hours to get the rate they initially told me. After 5 hours they didn’t even have An answer for me because no one was even calling when they said they were! If it wasn’t for this specific car they would never ever get my business. The best part is they ( Jonathan g, Dennis and Calvin ) would pay my remaining lease payments. After taking me to Nissan and LYINGGGG to me I get a bill in the mail. Call them up and they all deny the issue. They don’t return calls, I’ve been calling for over a week now. I’m going to make sure this happens to no one else!! Make sure you if you go in this xxxx hole that you are buyer beware. They are con arrest and I’m going to everything I need to do to make my story be heard! Happy shopping but stay far far away from this dealership!
Great experience leasing my first, but not last, BMW - Vitalydotn
I just picked up my new X1 this Saturday and am thrilled about my new car and my experience with this dealership.
I worked with Sam to set up a deal over phone/email. I had driven the X1 before, knew exactly what features I wanted, and reached out to them because they had a model that fit my needs in stock. Sam called me up, we discussed numbers, and agreed on a competative price. He then invited me and my fiancé to come in during an event they were having, which net is some free credit to the accessories store. At the same time, we put a deposit down. Oh, and somehow between when we spoke on the phone and when I came in, Sam managed to knock about $6/month off the monthly price.
Then xxxx hit the fan for a little bit with a house purchase I was involves in, so I had to delay picking up the car from June to mid-July. Sam was completely understanding, reassuring me “no pressure here, the house always comes first” (that’s a direct quote from an email).
Finally last Saturday we signed the paperwork, picked up our new car, and we’re treared to a quick class on the infotainment system by a genius (Daniel).
Overall 5 star experience, we were treated with utmost professionalism and respect, despite hiccups that were created by our house transaction being a major annoyance and were completely not Sam’s problem.
Excellent service - BMW15
Excellent customer service!! Felt like a priority, not just trying to get another sale. Accommodating and not pushy at all. Left with a new car and new friends!! Definitely will recommend to everyone.
Yearly Service - lse1949
Service was excellent & Pete Mitchell explained everything that was
needed for my M235i. Did the yearly service and inspection. I’ll be driving
down south in a few months and I feel confident the car is in great shape
Go in for something minor, might leave with something major - A Victim of Keeler' s terrible service
Go in for a inspection sticker, leave with my idrive controller not responding to my idrive system. Then expect me to pay for diagnostic on something they caused, with a $1000 repair behind it. Upon me requesting for bmw to test my battery, the service manager, And a technician read my voltage to me and told me they were correct, and battery was fine. I insist it's not fine, and it sounds lower then what is expected of my vehicle. Also asked if possibly there needs to be some sort of software update. In which they tell me know. A day later I mention I had a warranty, they checked the car over, diagnostic through warranty. To come back and tell me I need a battery, and can't give proof the cars system doesn't need to be updated, for the warranty company to give the ok to do the repair. You have to contact bmw to hear what the next step is, in which nobody is ever available and have to leave voicemails, and still have to contact them again hours later for a word of what's going on. At this point leaves you no choice but to go into bmw and "raise xxxx" for some proper service on a car that they messed up in the first place. And in raising xxxx if you tell the service manager that he is not doing his job properly and is only trying to get over on me for money, after giving me false information on repairs done to my vehicle, and covering up the initial problem they caused in the first place, and by raising your voice a few levels to get your point across, that they don't know their cars, and are crooks. They'll threaten to call the cops , well call the cops on you, so they dont have to be told to do their job correctly, and be called liars. INEXPERIENCED TECHNICIANS, TERRIBLE SERVICE ALL THROUGHOUT THEIR BRANCH, AND CUSTOMER SERVICE DISGUSTING, THEY DON'T NEED TO BE RETRAINED THEY NEED TO BE REPLACED. DO NOT DO SERVICE AT KEELER YOU WILL REGRET IT, BRING IT TO A DIFFERENT BMW DEALER/REPAIR FACILITY
IN SERVICE AVOID THOMAS, ANDREW AND THEIR OTHER SERVICE MANAGERS, YOU'LL THANK ME LATER
Car was reserved for me but they sell to somebody else - Serova01
Never buy BMW certified car at BMW Mt Kisco dealership !!!c
Today I had very bad experience trying to buy a car which I was told was reserved for me by sales representative Michael Tierney .He sent me 5 emails assuring that car was off advertising and I can come and make a deal.After driving almost 2hrs ,filling all papers,taking driving test suddenly they found out that that car was sold-someone left deposit and there nothing they can do and started offering me other car that was not even near the car that planned to buy.Never expected such a cheap trick from BMW dealership. They put such a bad show .That show was put on by financial manager .It was first day of myself and my wife vacation. We went there with a very solid intention to buy that car and good mood. I will definitely contact BMW USA .I owned few BMW cars and never had such a poor experience .
Awesome Experience! - MarkNY
Just picked up my 2019 X4 yesterday!
Amazing vehicle and amazing sales staff!
Luca, my client advisor was so accommodating and made this happen for me!
Mikey, the Genius went over all the tech issues, including activating Apple Car Play!
Kristin, the sales manager remembered me from a purchase several years back!
If you are interested in a BMW and a great price, only dealership to go to!
Unreal! I wanted my car back. No heads up about the time - Blood gang
Not very good communicating the vehicle status my vehicle was there for a wk for spark plugs the original contact ask was it something i would wait for ...total disconnect from the orocess and how it works to my disadvantage i had to go in to find out the status no one is ever avalible by phone. Very inconsedirate of my time. I like my BMW but i dont think i will buy again. customers matter!!
Purchase - Chris
Start by saying I've bought many cars over the years im truly impressed with jason and how he brought his A game to the table truly the best car buying process I've had
DISHONEST DEALERSHIP- BALLOON PAYMENT DISASTER & FRAUD - L McLoughlin
Beware of what deal you are signing at Orange County BMW! SURPRISE a BALLOON PAYMENT OF $18K after I should be a on a clean slate after a 60 month loan. Never received my signed contract at the time I purchased the car & found the balloon payment on my credit report! Never had been discussed during the deal or I wouldn't have purchased the car. Manager Sami Ozder has still not returned my call after two weeks. He had to leave that day at 4pm..said it was the end of his day. What Manager goes home at 4pm? Had to run & hide when faced with the FRAUD they dealt out! Surprise again...HE DOESN'T CARE TO ADDRESS THE FRAUDULENT DEAL! What comes around goes around in life...
The Service Department is also the worst of any BMW Dealership around.
Gault People are People of their word. - Phil Tonelli
I live in both Maryland and Pennsylvania. When we were shopping for my wife's car we were hesitant to go as far as NY because of having the fear of issues that needed addressed by the dealership. After speaking with Bogey on the telephone we decided to make the trip up to look at a particular car. We ended up purchasing the car, certified Used, that day and still had reservations/concerns that it was so far away if we had an issue. Before leaving with the car we noticed the AC wasn't blowing cold air. Bogey sent it to service and they added a tad bit of Freon and we had ice cold air. I raised the concern that cars don't "burn/use" Freon and Bogey assured us we had is word and they would back the car. Obviously we had reservations but I trusted him at his word, which is very rare for me because unfortunately many dealerships out there are not trustworthy. A little over a year later, and although still under CPO warranty, the AC stopped putting out cold air. We took it to a local BMW dealer for service thinking we would only be on the hook for $50 deductible. They evaluated the car and said the issue wasn't covered under warranty as there was a hole in the condenser that they feel may have been caused by a stone being kicked up and hitting it???!?! Now I certainly didn't agree with that finding and was faced with a bill of over $1000. Knowing we didn't get anything in writing about the existing issue with the AC I called Gault and spoke with Bogey. To his credit he remembered us, even though I'm sure he's had hundreds of customers since, and remembered our bringing the AC issue to his attention the day we bought the car. He told me he would confer with his Manager and get back to me as soon as possible. The next day he called and told me they would take care of the issue, no further questions asked. Our car has been fixed and we were not thrown into a position where we had to fight for what was right. Gault earned our business when we originally purchased the vehicle and has forever earned our respect with the way they have treated us since the sale. It would have been too easy for them just to turn their backs on us especially since we are from so far away with great unlikelihood of purchasing there again. We were treated like we are valued and because of that we will absolutely including them in our future searches for vehicles. The fairness and treatment we have received is hard to find anymore and we will happily make the journey back. Thank you Bogey, and all the others at Gault, for reminding us that there are still companies out there that value a handshake and are trustworthy.
Phil and Amy Tonelli
Woman Haters - vjemison
Ive really never been treated so poorly in a dealership or anywhere for that matter. Why was I lied to? I just wanted my car fixed and wanted to pay for it. I even tried to buy a car while I was there and they wanted to run my credit before I could test drive. This is crazy. In the end I went else where and had my car repaired by someone I could trust. They pointed out each thing that I was told was wrong with my car and showed that it wasn't even bad or in need of replacement. I physically saw with my eyes as did my husband. Its like they saw a woman walk through the doors and their claws came out.
Sold me two broken cars! - sam
I bought a used car from carbone Subaru of Utica drove off the lot with it and did not get 10 miles away before it over heated. I had to get it towed back and they would not let me get my money back and go somewhere else but they did give me a better car for the same price that is the only good thing they did. When I looked at this car it just left their service department and was approved to be sold but the engine mount was broken and there was cement or gravel or something all over the bottom of it. They did fix this for me before I got it. Going through the paper work to get the car the man I was working with talked so fast I did not understand anything he was telling me and when I asked him to go over it again it was no different and was explained just as fast. We never went over what warentiy I wanted at all and I was just given one. I did not even know there was more then one option for one until after I was home. I spent 12 plus hours at this place just trying to get a car. Also after I was home I got an email a few days later saying they even missed a paper that I needed to sign. After three weeks of having the car I had to bring it to my local dealership shop to get a LOT fixed that this dealership missed and they are not small things. The breaks are pretty much gone and I needed to get them replaced, the backup camera is messed up sometimes its upside down and sometimes it does not work at all, the tierods on the front driver's side wheel are all messed up.
Exploring doing business with them - edmund gerhardt storsberg
Have had 5 BMW's over the last few years. Actually drive two hours away to get them because this dealership is so inept. Do not do business with them. The repair center for BMW is sub Par and they appear to be concerned with nothing but profit. They attempted to get my business but were so bad they were able to screw it after only two emails. Basically told me to go blank myself when on pushed on specifics. Very rude, not the type of people I will support with my money. Not a professional sales force that typifies what BMW represents.
In New York
Senior Service Client Advisor
BMW of Freeport
BMW of Hudson Valley
BMW of Oyster Bay
Service and Parts Director