Service dept - Murdock toneybee
Good afternoon I want to thank the service guys and department I know they doesn’t get a lot of praises for what they do .I Courtney Edwards bought my BMW from competition BMW in Smithtown LI NY , wants to highlight the great service and appreciation from the service department in competition BMW in Smithtown Long Island Kenneth Darmanin was very very good at what he does he call me up when I had a problem with the car to explain was time they would pick up my BMW that ad a small issue with it then they tsend me a loaner car at my job ,picked up my car fixed it the next day connect. Mr Kenneth Darmanin call me to let me know he was sending back my car after fixing every issue . I just want to thank the Service department off competition BMW in Smithtown Long Island New York thank you very much. Great place to buy your BMW you won’t regret it .👍🏾👍🏾
Top Reviewed Specialists At This Dealership
Efficient, Thorough, Knowledgeable, and Pleasant. - JHEILIG391
Rallye is like a well oiled machine from start to finish. So nice bringing your car for service. Everyone polite ,helpful and treat you like a king
Friendly yet professional - adelk
One of my better dealer experiences. Everyone was friendly and professional and went out of their way to meet my needs from my sales rep., David to the business manager, Landers and JP who took me on the test drive and showed me all the features in the car.
Amazing service - DBarrett
Great service dealing with Keith. Very quick and friendly service. I was able to get a car right away!! While processing the car we had a nice relaxing time in the owners lounge.
Senior Client Advisor
Zold55 - Zold55
I want to thank George Popa for the best service 👋 already my second car BMW X5🙂)) I was pleased to buy a car from this dealer. . George) Thank you very much for your work, you the best 👋👍
Excellent Experience with Michael Bianco - CSG
My car pickup experience was an excellent one. Michael Bianco was very organized and cordial. He communicated in an excellent and timely way leading up to delivery of the car.
I also appreciated Zehan Joshi’s knowledge and energy as he introduced functionality of the car, I appreciated his customer orientation.
Amazing Experience With Ibrahim - JanJan
I had a great experience with Ibrahim Dincer at Westchester BMW leasing a 2018 X1. He was patient through my indeciveness and very thorough explaining my options. He made the process easy and he gave me a great deal!. The X1 is perfect! Couldn't ask for more!
Colton is the best SA at BMW of Brooklyn - willconnect
Right after the Easter long weekend from my long road trip. My BMW iDrive told me that it's due for oil change. I scheduled online on Tues for the appointment on Thu. I knew it's kind of short notice but I got a call back from the service dept to confirm my appointment. It was a good start.
The day I brought in my car was a smooth process. I was immediate greeted by a familiar Service Advisor, Colton. He always cares about the customer and provides his best knowledge for your BMW service need. After my car key reading, he discovered that my car indeed needed more than just oil change. Just one visit he took care of the oil change, replaced the spark plugs, micro filter, wiper refills and top-off all fluids. He kept me posted and let me know I could pick up my car at the end of the day. I arrived back to the dealership when he's about to leave. He wouldn't complain about that I delayed his time to go home but instead making sure that all the maintenance items were completed and I could get my car back. At that time, there were so many customers waiting to get back their cars and the valet staffs were all busy. Then I saw my car driving to the waiting area and to my surprise that was Colton to personally deliver my car back and handed the keys back to me to ensure I could get out speedy.
Colton really deserves 5 stars and he's the best SA you can ask for. By all means, I'm happy with all the staff and Service Dept at BMW of Brooklyn. They are friendly and helpful all the time.
- William T.
New Car Client Advisor
New Car Client Advisor
If it wasn't for Peter and Tim, there would have been a case - DONNA GUADAGNO
May 1, 2017
SALES VISIT - NEW
2014 BMW X3 28I
I have to tell you about my experience with this dealership. If it weren't for Peter Provost, BMW would have had a huge lawsuit. I originally bought my dream car on May 1st only to have had several horrific problems with Sunny Shuman, a lying cheat who told my husband & I several lies about various questions from the warranty to the pricing, etc. I could go on and on about the Poison that Sunny is for this dealership!! Everyone there from the Sales/Service team were professional and courteous except for this man! I saw him personally humiliate 3 employees in front of myself and everyone else that was in the showroom! These employees have already left the dealership which I know is due to the treatment of Sunny. For him to still be that position is nothing short of a miracle. Needless to say, he must know someone higher up! If he continues at the rate he is going, the dealership will truly suffer. I could run circles around this guy who also comes in late and makes his clients sit there for 40 minutes while he sits in his office! It wasn't until I screamed at him and called him what he is - a lying cheat that I had the opportunity to deal with Peter Provost.
Peter and my sales person Tim handled my situation with the utmost respect that it deserved.
I was treated with professionalism from the moment I met Peter. If it wasn't for Peter I would have not bought my BMW because I really wanted my money back for Sunny lying to me!
I wanted to go back down to Prestige BMW as I was from New Jersey and know they have a good reputation but I will stay with Orange County BMW if they do what they should do and that is get rid of Sunny and bring in a better manager who has some personality and doesn't lie and cheat his clients! I truly mean that.
I stopped in to speak with Sami Ozder but was not available when I was there. I wanted him to understand what Sunny is doing to his dealership.
I would like this rating to go to Sami and higher up the chain before the dealership is ruined.
Business Development Manager
Ruben Remigio Best BMW Sales Person - Snachtaler
Ruben was a top notch sales person. I felt he had my interests in mind. I highly recommend him when seeking to lease or buy your next BMW
Happy in my BMW - Skatekids
My experience at habberstad bay shore was excellent. My sales person Melissa scelsi was beyond helpful and caring and made sure I was happy with everything. Everyone was prompt and eager to help. I know I will have a long time relationship. Thank you everyone at Habberstad bay shore.
Great experience with Alex Gilkes - leigh83
My wife and I bought our first BMW with Alex Gilkes. Alex walked us through all the nonsense of the care buying experience. We left with the car of our dreams. Thanks, Alex!
Super easy and effortless - Cyruscyrus12345
I had an Amazing experience working with Jennifer Odato. She is friendly and very professional. I recommend her highly. She does everything in her power to make the experience easy.
Follow Up to False Ad - 1Customer
Followng my last post abiut a false ad involving lower mileage than was actually on the vehicle i was interested in, the management of Autonation, which operates this dealership, graciously saw fit to iffer me $1000 off the price of the pre-owned vehicle. This was a fair gesture and something they obviously didnt have to do. The sales staff was very apologetic throughout the deal and i accepted their offer. Ultimately, cooler heads prevailed and the dealership redeemed itself.
I’m extremely pleased. - Heidi V
I just bought the X1 from this location and my advisor was Scott Meyer. From start to finish I was completely satisfied. I never felt any pressure at all. I actually felt trust-that I was in a business that was direct and honest. I didn’t expect that. Everything was explained clearly and I felt like I was accommodated for the entire experience. The staff was professional, direct, helpful and pleasant. I already have shared my experience at BMW and with Scott Meyer with many people and I will continue to do so. AND I LOVE MY X1!
Best car buying experience EVER! - Claire888
Aaron Roth sold me this car. I wasn’t even going to buy a BMW but he made it impossible for me to walk away. He is a talented sales person. This was actually the most fun I have ever had buying a car!!
Salesman looking for rich people - Murdock toneybee
I went to the used car dept to get a 2015 BMW the sales man assured me he is find me what I wanted . I left my number and email and never got a call. I went back and spoke to the salesman again to give him a chance and never get a call or email . I think they look at you and think they know your bank account . I went to smithtown BMW in st James ny and they treat me like I was a long time coustumer A1 dealership . I would never recommended anyone to Huntington BMW
Purchase - Chris
Start by saying I've bought many cars over the years im truly impressed with jason and how he brought his A game to the table truly the best car buying process I've had
Helped me out - BMWalker
Late on Friday afternoon, I discovered a nail in my run/flat tire. The nearest BMW Dealer was Keeler. It looked as though I was going to have to spend the night in upstate NY. I called Keeler who said if I could get there in an hour, they had the tire and would do the job. I squeaked in a little after four had conversation with a kind service manager who secured permission from my Roadside Insurer and expedited my new tire. Quick and Kind- much better than finding a motel! Thanks.
wasted my time - bakhtiar
I brought the car for maintenance today. On the plus side, appointments are always available and the staff is friendly and courteous. As it turns out today it needed a new tire as well. I told them i would wait for it. I was told about 2-3 hours. 2 hours into the wait around 1030 I was told it would take 2-3 hours more and was offered to be driven home and picked up. I got a call about 1230 that the car is getting done but I will get picked up around 2.30-3 pm. $700 plus, 7 hours and wasted my whole day.
3.30pm finally picked up the car. Got home and checked that the key battery they charged for to replace was not done. Thankfully I had a backup key in the car. Totally disappointing and irresponsible service.
GREAT SERVICE - David P.
I have been buying autos for 50 years and this dealership is top notch. Employees make you feel like family. A special thanks to Mike.
Terrible BMW Service - Lisa G Zemgulis
I have owned my BMW for less than a year. During the past 9 months, my car has been in for service 6 times. I have had rough idling issues, bad ignitors, computer issues, a power window issue, and a trunk that would not close. My idling issue was not properly addressed the first time so, I had to return. It was supposed to be under warranty however, I was charged. I was told I would receive a refund by check in the mail. It has been a month and no check. There were 2 occasions on which I left messages for the service dept. I did not receive a return call. I had to call back. When I purchased the car, I was told that, whenever I brought in in for maintenance, they would wash my car. It never happened. Please. Read all the reviews before, you decide to visit.
Woman Haters - vjemison
Ive really never been treated so poorly in a dealership or anywhere for that matter. Why was I lied to? I just wanted my car fixed and wanted to pay for it. I even tried to buy a car while I was there and they wanted to run my credit before I could test drive. This is crazy. In the end I went else where and had my car repaired by someone I could trust. They pointed out each thing that I was told was wrong with my car and showed that it wasn't even bad or in need of replacement. I physically saw with my eyes as did my husband. Its like they saw a woman walk through the doors and their claws came out.
Exploring doing business with them - edmund gerhardt storsberg
Have had 5 BMW's over the last few years. Actually drive two hours away to get them because this dealership is so inept. Do not do business with them. The repair center for BMW is sub Par and they appear to be concerned with nothing but profit. They attempted to get my business but were so bad they were able to screw it after only two emails. Basically told me to go blank myself when on pushed on specifics. Very rude, not the type of people I will support with my money. Not a professional sales force that typifies what BMW represents.
In New York
BMW of Hudson Valley
Parts and Service Director