Salesman Commendation - Jayman
Andrew Avital made our BMW purchase experience seamless. This young man is to be commended not only for his diligence, but his willingness to listen and address all of our questions and/or concerns. Thank you Andrew. You are undoubtedly an asset to this dealership.
Jay, Glynis and Corinne
Wonderful experiences - Marilyn Anthony
My husband and I have bought numerous BMW's from Gabe Haim.
All our questions were explained thoroughly. We always left with complete confidence that we were getting the right car for our needs.
Gabe is professional, knowledgeable and kind.
Great service. - bmw328xi
Very professional and quick. Kept me notified while i was waiting. Also, waiting area was clean and snacks and coffee were available very early in the morning.
Love My New X5 Diesel!!! - G-M-K
After visiting many BMW dealers on Long Island, I felt more comfortable with Habberstad of Bay Shore than any other. The dealership was excellent from first my very first contact. My salesman Joe Jacino was friendly, knowledgeable and he gave me a great deal. Dennis Gonzalez was terrific as well. Didn't feel at all pressured by anyone I came in contact with - just the opposite. Additionally, James Kuziw, the "genius" was great. He patiently went through all of the extensive features and helped us understand it all. The parts and service departments have been great also. Look forward to many years of good service from this great dealership.
Excellent BMW showroom and Great Sales person - Siva
My Salesperson Phil gave us details about 2017 and 2018 BMW 3 and 5 series. He was very patient in answering all our questions and gave us a very good deal.
Excellent Experience! - ChrisJX4
Mr. Lindsay was very knowledgeable, attentive, patient, and determined to help me lease my first BMW. I strongly recommend Keith's service to potential customers!
Top Reviewed Specialists At This Dealership
Senior Client Advisor
Selecting the right car - MorrisD18
George popa is a well experienced dealer, he was patiant and got me a great car
That I am enjoying , i would recommand him to friends and family.
It is extremly important to buy a car only from an experienced car dealer.
Outstanding - Chase
I would like to thank the Bayside BMW staff Melissa and Shana for taking such great care of me every time I return to the dealership. I drive from Brooklyn to Long Island just because you guys are so professional.
Purchase of Certified pre owned BMW - Giovanna
Alex was an excellent salesman. He was courteous, easy to speak with and understanding. He explained everything to me in a easy to understand way. I will definitely come back to BMW of Brooklyn for my next purchase and have already recommended him to my sister who will be returning a lease next year and change over to BMW of Brooklyn. Also, Manny from Finance was very well mannered and explained in detail all the terms and Justine was great in explaining how the car worked. BMW of Brooklyn has an excellemt staff and I highly recommend them.
Outstanding service from from start to finish - Chris Hade
Consistently providing the best service to my family & I. I appreciate Jorge's attention to my needs and always accommodating me without fail. They have a strong team & this is why I never think twice about leaving my ///M's in Jorge's capable hands. I am often asked why I continue to service my 2003 M3 at BMW of Westchester given the age of the vehicle. My response is the same each time, " I stick with what works".
Amazing experience! Christian Cruz is awesome! - Michaeldelgado42
Christian Cruz helped me out!
He was patient, Knowledgeable , enthusiastic, and I felt no pressure.
The new location is beautiful and state of the art.
Mark Buro the finance manager is a great guy too!
He knows his stuff and laid it all out for me!
The product specialist (forgot his name) was awesome! really enthusiastic he showed me every feature of my new 5 series.
This place is all about the customer and getting you a deal that works for you.
I definitely will be back in the future!
one of the best dealership experiences I have ever had.
Great Service - Jason0000
My salesman was very professional and courteous. He was well informed with the vehicles they sell, and was very helpful with my purchase. He was patient and answered all my questions and my. If you ever go to BMW of Southampton ask for Van Vasilakos. Excellent salesman!
General Sales Manager
Good sales representives - Claire L
Very friendly and responsive dealership. Lee was a pleasure to work with; very patient; I highly recommend. Pre-owned inventory and customer service is better here than Manhattan.
Although I found the particular pre-owned car I was looking for elsewhere, I definitely plan to return to this dealership for servicing.
My best dealer purchase experience yet. - chrispitude
We live almost three hours away. We saw a beautiful red CPO 2014 328d wagon on their website on Friday and had to have it. And on short notice, Perry and Ched made it happen on Saturday.
It was a terrific experience from start to finish. Both Perry (Pericles) and Ched answered our many questions and addressed our concerns. They were very accommodating to our fluctuating arrival schedule (as travel with children is difficult to plan) despite the other customers taking delivery that same day. We were treated graciously as valued customers.
It was our best dealer purchase experience yet.
Superior Custimer Service - Carguy, 123
I rarely have a great experience with a company that has a combination of superior customer service and professionalism. The three gentlemen I encountered was nothing short of amazing.
BMW of Oyster Bay buying experience with Paula Calderon - viper15098
Big thanks to Paula Calderon by making the buying experience a great customer experience. She made the process satisfying and seamless. I never worked with a better sale person for BMW.
Great Service! - LOU CANNATA
Brought my 435 Convertible in for service and front end noise. The service department found a bad wheel bearing and performed the scheduled service quickly and communication was excellent as the part had to be ordered in. Thank you again!
Purchase - Chris
Start by saying I've bought many cars over the years im truly impressed with jason and how he brought his A game to the table truly the best car buying process I've had
Terrible Service, Mean Employees - julie nocek
I was on vacation heading home when my BMW broke down. It was towed to Keeler BMW in Troy. I was told a week later that my car was ready to be picked up. I had to drive two hours to retrieve it. I payed the 647$ amount for the bill they gave me, and was told to wait out side,(it was raining).
I waited 20 minutes for my car as it was boxed in with other cars. Then I was told it would not start!
When I asked for someone in charge to help figure out why this happened, they said the people in charge were supposedly off that day. The person who did show up tried to smooth things over with no results. I then had the car jumped to get it out of there, and after driving 1 mile it broke down.
This was a horrible situation. I would not recommend Keeler to anyone. No one is in charge, but they were sure happy to take my 647$ dollars.
If it wasn't for Peter and Tim, there would have been a case - DONNA GUADAGNO
May 1, 2017
SALES VISIT - NEW
2014 BMW X3 28I
I have to tell you about my experience with this dealership. If it weren't for Peter Provost, BMW would have had a huge lawsuit. I originally bought my dream car on May 1st only to have had several horrific problems with Sunny Shuman, a lying cheat who told my husband & I several lies about various questions from the warranty to the pricing, etc. I could go on and on about the Poison that Sunny is for this dealership!! Everyone there from the Sales/Service team were professional and courteous except for this man! I saw him personally humiliate 3 employees in front of myself and everyone else that was in the showroom! These employees have already left the dealership which I know is due to the treatment of Sunny. For him to still be that position is nothing short of a miracle. Needless to say, he must know someone higher up! If he continues at the rate he is going, the dealership will truly suffer. I could run circles around this guy who also comes in late and makes his clients sit there for 40 minutes while he sits in his office! It wasn't until I screamed at him and called him what he is - a lying cheat that I had the opportunity to deal with Peter Provost.
Peter and my sales person Tim handled my situation with the utmost respect that it deserved.
I was treated with professionalism from the moment I met Peter. If it wasn't for Peter I would have not bought my BMW because I really wanted my money back for Sunny lying to me!
I wanted to go back down to Prestige BMW as I was from New Jersey and know they have a good reputation but I will stay with Orange County BMW if they do what they should do and that is get rid of Sunny and bring in a better manager who has some personality and doesn't lie and cheat his clients! I truly mean that.
I stopped in to speak with Sami Ozder but was not available when I was there. I wanted him to understand what Sunny is doing to his dealership.
I would like this rating to go to Sami and higher up the chain before the dealership is ruined.
Lousy Service and Lame Excuses From Male Chauvinists - McG
We made an appointment to have our 750 series BMW serviced due to recalls. The appointment was scheduled WEEKS in advance for a Friday morning and we were told the car would be finished by the end of business that day. In the late afternoon, they called to say the car would not be ready until Monday. Mind you, these were factory recalls that they knew about in advance and should have known exactly how long the repairs would take. The excuse was that some of the staff was on vacation and they didn't know they would be short staffed when they promised it by end-of-day. REALLY?????? I'm sorry, but when you pay as much as we do for a 750 series, (bought from Gault), your car should take precedent over other cars that were scheduled that day. So, guess what?? We get a call on Monday that the car would not be ready until Tuesday!!!! On Tuesday afternoon they called to say they were still waiting for a part and the car might be ready Wednesday. Finally on Wednesday evening they called and said the car was ready. My husband was out of town and I did not have a way to get to the garage to pick it up. They said that because we had such a bad experience with them, they would drop it off at our house between 10 am & noon on Wednesday. So, I rearranged my schedule and moved things around so that I could be home during those hours. Guess what???? 12:15, still no car! I called them and, of course, got voice mail. I left a message politely saying I was totally inconvenience by cancelling things that morning only to have them not show up and asked them to return my call. In the meantime, my husband called them from out-of-town and insisted they get the car to our house ASAP. The excuse was that they were busy because people are on vacation and they lost track of time. REALLY????!!!! That's a stupid, lame excuse!!!! If it was true, which I don't believe, they should have called me and told me they couldn't meet the commitment. They did deliver it about 2 hours after my husband's phone call. However, no one ever returned my call or contacted me personally to apologize. Bunch of rude, inconsiderate, lying male chauvinists.
GREAT SERVICE - David P.
I have been buying autos for 50 years and this dealership is top notch. Employees make you feel like family. A special thanks to Mike.
Woman Haters - vjemison
Ive really never been treated so poorly in a dealership or anywhere for that matter. Why was I lied to? I just wanted my car fixed and wanted to pay for it. I even tried to buy a car while I was there and they wanted to run my credit before I could test drive. This is crazy. In the end I went else where and had my car repaired by someone I could trust. They pointed out each thing that I was told was wrong with my car and showed that it wasn't even bad or in need of replacement. I physically saw with my eyes as did my husband. Its like they saw a woman walk through the doors and their claws came out.
BMW: Tried to get me for work I didn't need - Disappointed with CBMW
I don't write reviews for products/service. That said, after my experience and reading some of these reviews, I felt compelled to write one. I originally needed a recall for my passenger side airbag for my 325xi. On the ride home, I noticed two nicks/scratches on the side column. I tried to schedule an appointment to get them addressed , but mostly thru my time issues I couldn't work it out. (I live over an hour away from Carbone BMW.) I finally forgot about it and then was notified about the driver's airbag. I brought my car in for the recall. I will say the young service rep I dealt with was very pleasant. However, upon completion, she gave me a printout with a service check that detailed the need for a new valve cover gasket and also I needed lower ball joints replaced on both the front and right sides. They had the parts and could do the work (435 for gasket and 1300 for the ball joints). I declined the offer.
My local used car dealership has a master mechanic factory trained in foreign cars. He is the best. He had just replaced my oil filter gasket and cleaned up underneath where some oil had seeped. He also had recently rotated my tires and completed a safety check. I knew there was nothing wrong with my car. I took the car to him today. There is no leak with my valve cover and my ball joints are fine. (My car is garaged in the winter and I baby it...)
Needless to say, I am disappointed that Carbone tried to get me to go for almost 2K in work that was not necessary. This is not the way to do business, at least not the way to do honest business.
In New York
BMW of Freeport
BMW of Hudson Valley