positive - joebdwy
I have been leasing Rally BMW's for the past 20+ years and have dealt with six or seven sales people.Gabe Hale was the best of the group. No question or request was too small. He goes out of his way to please and accommodate. Gabe was a pleasure to deal with.
In for service out with a new car - shep
From the moment i went in for a scheduled easy recall to the next day drove off in the
perfect pre owned.
From Andrew to Scott even Marcus the pre owned manager
Did everything right the first time
Easy guys to deal with
Landers and Tony delivered the finance that worked and an extended warranty
Great experience - solefuture23
Worked with John Zikos to get myself in my first BMW. Was a pleasant experience without any nonsense of the typical car salesman approach. Was honest, to the point and worked with me to get myself into a vehicle that I would enjoy and also be realistic about.
Very good experience and very good purchase! - Valentina17
I purchased my BMW X1 as pre-owned certified in December 2017. Greg Cola help me through the choice and the purchase. He is a very honest sales person and he doesn't press the customer. The car is great and I am enjoying it a lot!
My BMW experience - Jagroop Singh
Lucia has been very helpful over the years. This is the second BMW that I am leasing from BMW of freeport and Lucy has got me a great deal on the lease for my sisters 328i and got me all the options I wanted on my BMW 540i. I would deffentily recommend going to this dealership they work with the customer and make sure they are happy when they leave.
Top Reviewed Specialists At This Dealership
Senior Client Advisor
Lucas is the only dealer you need - Stan Pietruska
When it comes to knowing the product no one tops Lucas Sienkiewicz. I highly recommend you ask for him. He has sold me 4 BMWs and I followed him to this dealership. He is the best!
Smooth transaction - andrewNJ
Smooth transaction leasing another car with Frank. He is a pleasure to deal with. Excellent communication and easy to understand terms. No surprises with the paperwork. Low doc fee. Completely satisfied.
service experience - ddsouza5
From the time I entered Bayside BMW service center I was welcomed right in and even offered a cup of coffee while I waited for my service advisor Melissa. Melissa went above and beyond in exceeding my expectations coming to the dealership. I was always weary about coming to dealerships because of what most people advise me, but Melissa made sure I was notified every step of the way and assured me my vehicle was in the right hands.
Ask for Service Advisor Jorge Ghiggia - GotoEric
The first snow day of the year and my car-- with just a dusting of snow --is unable to move out of its own way. Nothing like waiting until the last minute to switch off my summer tires to all-seasons. No appointment and not sure if the dealer can schedule me in. Until I met with Jorge. "Not a problem, Eric...I'll call you later today when your car is ready." Before long, Jorge calls to tell me that the tires are on...and they also came across an engine diagnostic issue that they were able to correct as well.
Jorge and his team do what they do very well. Jorge Ghiggia is a top notch service advisor. Thanks Jorge!
Friendly and sharp, yet not intrusive or pretentious. - 12345678
I am a simple guy and this was my first BMW. Yet the experience I had was as pleasant and easy as getting your favorite cup of coffee at your favorite coffee shop – everything was just right, and with a smile. Special Thank You to Michael Grant.
Highly Recommend - Fred1952
In the last 3 years we have leased 2 BMWs from this dealership and worked with Mike Ambrose. Mike is a creative sales consultant who works hard for his clients to put together a program that will fit their needs. While leasing my first car, I got to experience the excellent service offered by this dealership. Shelby Williams is an outstanding Service Consultant and was a major reason why we leased a second BMW. Shelby consistently provides excellent customer service each and every visit to this dealership.
Excellent Experience - bmwguy
Just purchased a 2018 X3 and everything went very smooth as expected from a BMW dealer. I worked with Anthony and was very pleased with the whole experience. I first went to the dealer in NJ where I bought my first BMW and their price quote was nowhere near the price I got from Anthony. The car arrived on time, when promised and was equipped as I ordered. For my next BMW I will go to BMW of Brooklyn first. I have not gone to service yet but I expect the same level of satisfaction. So far so good. PS- love the X3.
Ruben Remigio Best BMW Sales Person - Snachtaler
Ruben was a top notch sales person. I felt he had my interests in mind. I highly recommend him when seeking to lease or buy your next BMW
Great Service Rep--- Kevin Kazanecki - SCARCAR
I wanted to really thank you for helping me this morning when I got home I checked the battery that actually came out of the remote was a Panasonic and was 2.79 V. So maybe it was the original?? Maybe I screwed up.
I’m second guessing myself, happens a lot these days.
But the fact is the one I put in measured 3.12v so I’m still confused.
Either way , thanks and sorry for the hassles.
Your service is truly appreciated, and because of this I would still consider another BMW.
Not interested in selling cars via the internet - Gguterl
I found 11 new 2017 X5’s available on the website on 12/29/17. I called to get quotes over the phone from Stan. He wouldn’t give me a price. He said the best deals are available when you come to their show room. No wonder they have 11 2017’s available this late in the year when most dealers in the tri-state area have only 1or 2. btw, he spent more time asking me what my current lease payment was on my Mercedes GL. I told him none of his business as it’s not relevant to our discussion. Does Stan realize how many other BMW dealers are out there?
Outsanding experience - Daniel Villarreal
Highly professional, dedicated, insightful, and resourceful staff. Big kudos to Aaron and Nick. Made the experience pleasant and painless. Would highly recommend to colleagues and friends. Keep up the good work.
Purchase - Chris
Start by saying I've bought many cars over the years im truly impressed with jason and how he brought his A game to the table truly the best car buying process I've had
Great car, great service, great price ! - Bob Glashee
Bought a new 2018 BMW 330i from Keeler BMW last month, and couldn't be happier with the overall experience. I made three visits to Keeler, and test drove several models before finding the perfect car for me. I had also visited other local dealerships, but found them pushy, uninformed, and not very willing to negotiate. On each visit to Keeler, I dealt with Augie Prager, who was a true pleasure to work with. Augie is what I would classify as "Old school customer service." He listened to me about what I was looking for, answered all my questions, allowed me to test-drive several models, all the while not pressuring me for a sale. He guided me along the car buying process at my own pace, which was a refreshingly delightful experience, and then was there to assist me when I was ready to buy. I would highly recommend Augie, and will definitely be back to see him for future buys.
Also kudos to Zach,(BMW genius) who was very helpful and cordial in reviewing all the components of the new car on two occasions with us.
And finally, a big thank you to Riaz Yacob (business manager), who while I was signing my final paperwork, informed me there was an additional $2000 rebate on the car! I appreciate your integrity!
Best dealership in the area - Jkapla11
BMW of Mamaroneck is one of the best car dealerships in the area. The customer service is excellent and the staff is very professional and respectful. The dealership consistently goes above and beyond and I can't wait to lease my next BMW from them. Although I did not purchase either of the BMW's I currently have from this dealership, I will definitely be giving them my business when our lease term is up.
The service department in Port Chester is fantastic and always ensures my expectations are met. They always have appointments available in a timely manner and work diligently to return the car back. The car is always washed and every maintenance concern is addressed. The loaner vehicles are extremely clean and frequently, you are allowed to pick the car from what is available. The service department always calls to confirm the appointment and after the appointment, they follow up to make sure the service was an exceptional experience.
Justin Amodeo and Doug Dente have been very helpful with each appointment and I can't thank them enough.
Discourteous - Fabianbudd
I was shopping in area of this dealership, when the right rear tire of my BMW 750 blew out.
I took it to this dealership, spoke with Chris for a new tire, he said there was none in stock.
I asked if Wide world BMW had any in stock, he wrote the number down on a Postlet and told me to call and find out. I drove about twenty miles on my blown out run flat to Wide World BMW where Steve was very courteous and took
Care of me. I gave them 2 stars because Susan sitting in the adjacent desk heard and called Wide World BMW ahead for me, and Steve had everything ready.
GREAT SERVICE - David P.
I have been buying autos for 50 years and this dealership is top notch. Employees make you feel like family. A special thanks to Mike.
Woman Haters - vjemison
Ive really never been treated so poorly in a dealership or anywhere for that matter. Why was I lied to? I just wanted my car fixed and wanted to pay for it. I even tried to buy a car while I was there and they wanted to run my credit before I could test drive. This is crazy. In the end I went else where and had my car repaired by someone I could trust. They pointed out each thing that I was told was wrong with my car and showed that it wasn't even bad or in need of replacement. I physically saw with my eyes as did my husband. Its like they saw a woman walk through the doors and their claws came out.
Fair long-distance purchase experience - Tonger
We completed a long-distance used car purchase with Chris Aponte of Gault Auto Sport. Chris was very responsive in answering questions and did a great job of communicating the condition of the car. The transaction was completed smoothly and the car was in great condition when it rolled out of the transporter trailer.
Update Jan 2018 - Minus two stars for Gault Auto Sport not filling in their portion of the title transfer - twice!
The first title I received from them was just sent without any signatures. I sent it back to them overnight and asked that they complete and notarize their signature. I got it back with the notary signature but not the seller's (Gault BMW). Needless to say, I waited 30 minutes in the tag office and didn't get my tag because of their oversight again. Now, I have overnighted it to them a second time ($90 in FedEx fees so far) in the hopes that they will finally get it right.
BMW: Tried to get me for work I didn't need - Disappointed with CBMW
I don't write reviews for products/service. That said, after my experience and reading some of these reviews, I felt compelled to write one. I originally needed a recall for my passenger side airbag for my 325xi. On the ride home, I noticed two nicks/scratches on the side column. I tried to schedule an appointment to get them addressed , but mostly thru my time issues I couldn't work it out. (I live over an hour away from Carbone BMW.) I finally forgot about it and then was notified about the driver's airbag. I brought my car in for the recall. I will say the young service rep I dealt with was very pleasant. However, upon completion, she gave me a printout with a service check that detailed the need for a new valve cover gasket and also I needed lower ball joints replaced on both the front and right sides. They had the parts and could do the work (435 for gasket and 1300 for the ball joints). I declined the offer.
My local used car dealership has a master mechanic factory trained in foreign cars. He is the best. He had just replaced my oil filter gasket and cleaned up underneath where some oil had seeped. He also had recently rotated my tires and completed a safety check. I knew there was nothing wrong with my car. I took the car to him today. There is no leak with my valve cover and my ball joints are fine. (My car is garaged in the winter and I baby it...)
Needless to say, I am disappointed that Carbone tried to get me to go for almost 2K in work that was not necessary. This is not the way to do business, at least not the way to do honest business.
In New York
BMW of Freeport
BMW of Hudson Valley