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Great - BABINOM
Service was great carol was very helpful was not her fault they had no loaner car had to wait 30 minutes for a car rental to pick me up and drive me over for a rental
Top Reviewed Specialists At This Dealership
Senior Client Advisor
Wonderful Dealership - Wonderful Haasan. - KPJOnes
I highly recommend working with Haasan Pires at Wide World BMW. I visited (or contacted) quite a few BMW dealers in the tri-state area and without a doubt Haasan and the team at Wide World exceeded all expectations. Superior customer service, especially quick responses and patience with all of my questions, made all of the difference. They also had the best selection of cars. Haasan is a pleasure to work with and I look forward to working with him again on our next purchase.
Professional and Knowledgeable - msla6112
Buying our first BMW, David and Landers guided us, took time to answer each of our questions, and helped us buy the perfect BMW and service plan. We were lucky enough to also work with Amanda, who has a dedicated knowledge of the brand.
New car experience - Screen name
Lucia is very helpful, makes herself available and easy to work with. This is my fifth car with her. I will always work with her.
Exceptional service and very courteous staff - SamCrg
It is pleasure to give a five star ratings for BMW Oysterbay, they do deserve it with their exceptional service, friendly and courteous staff. When I compare this BMW dealership with one of the BIG dealership where nearby these peoples are outstanding. Most of the time you get good service at the time you buy a car. But at the time of service, it is hard to find people like this.
Customer Service is... - Chris.Perna
Customer Service is Caring for the Customer, and Seth Williams at Ray Catena BMW does exactly that! He went out of his way to be sure my experience was a positive one. Unfortunately, I needed some emergency repairs and had my 2011 X3 towed to BMW. However, I was very fortunate to have been paired with Seth as my service rep! I couldn't recommend him highly enough!
Scott Meyer is awesome - brapbat
Scott made the car buying experience the easiest i've ever dealt with .. Kudos all around to Scott and all the wonderfull people at Southampton !
Easy, quick, and personalized experience - Brw01162
My family has been working with BMW of Utica for 25+ years. They always take care of you and always give you a fair price.
New Car Sales Manager
Derick is Amazing!! - Amani
Derick was phenomenal!!! He was very patient with me and made it happen for me. He listened carefully and offered me the best car for my needs. I was a bit nervous bc I never leased a car before. He was very thorough in explaining everything and even after I leased my car he continued to follow up. He’s very experienced and had a smile on the whole time. This is my first car from him and have to say I’ll be his lifetime client. I highly recommend go see Derick at bmw life quality. Intially, he was recommended to me and he didn’t disappoint and now I’ll be recommending him to all my family and friends. He was awesome to work with and super friendly even when it came to the financial part his partner Muhsin was just as awesome and professional. They gave me the best deal there out there and most importantly it was right for me and made sense for my finances. Derick didn’t come off as salesy and aggressive as most auto sales reps do. He’s really in it to help you and make sure you leave happy. Thank you Derick for everything! I will see you in 3 years :))
New Car Client Advisor
Very smooth process - CarBuyer
Mr Brian Rattner was a very helpful and professional salesperson. Mt Kisco BMW is a good dealership, they were accommodating of my requirements and management to get the process done quickly.
Great follow through. - darcitect
Michael Apuzzo is an excellent service advisor and a true professional. He was a pleasure to work with. I would highly recommend working with him.
Awesome Sauce - Icanhazavehicle
Time for my first car. I hate haggling and prefer to have most details worked out before an in person visit. I entered the dealership with trepidation as my previous experiences with other dealerships were simply dreadful. Shirley was efficient, friendly and straight to the point. Priscilla was patient, helpful, and very prompt in all of our communications. The whole experience was so painless and uneventful it was surreal. Words can't express how happy I am with the exemplary services I've received so far. Four thumbs up if I had two sets of hands.
Best in the area - mszach
This dealership always goes above and beyond. My service advisor, Jackie Ruggierio, is really good. Unlike other dealers, my concerns are believed. I just wish they were also a Mini dealer.
Car was worse after they 'fixed' it - 2017AlbanyRogue
I dropped my car off, telling them exact;y what was wrong. They fixed it and told me it was ready, I can come get it. So I got dropped off, thinking the car was ready. I paid, the bill was $900 more than agreed to.
When I started the car I knew immediately it wasn't one of the items I mentioned when I dropped it of was the radio would not play music for the first 10-15 mins of a drive. When I started it up there was still no radio.
I walked back in to service, and explained the problem to the individual at the desk. He looked at me like I was crazy and told me it will eventually turn on. When I refused to accept that he called a tech and told me there might a stuck button, again expecting me to go away.
Finally the agreed to look at it, an hour later they told me I needed a part from Germany, wold take 4 weeks or so to get there. So having no choice but to drive home, I soon also discovered the convertible also is no longer working. Since all of these items worked when I dropped the car off, I don't know what to think.
Do not trust them. They are out to make the biggest invoice they can, and they do not care about the customer at all. I can't recall the last time I was dismissed in such a manner, I fell completely belittled, simply because my car wasn't working right, they said they fix it, and they certainly did no such thing.
EXCELLENT Customer Service throughout dealership - SusanX3!
This is my fourth BMW and third from Burdick. They truly care about the customer and in doing so are honest, empathetic and determined to make everything work out in the best interest of all. Emails, phone calls and personal conversations all carry the same air of professionalism, passion for the product and pride in the dealership. Refreshing!!!
Great Experience - Bonnie
I would recommend Carbone Subaru to anyone looking to buy or lease. Brian Poppelton & staff worked hard to get me into the car I wanted.
Great service - Aespada
Scott was great he spent the weekend explaining my options to get out of my lease and what BMW had to offer. Great options. Once my lease is up I will be back
Eman Ferdinand was a Great Salesperson for me - btracer
I traded in my 3 series wagon and worked with Eman Ferdinand to determine the right vehicle for my family. In the end we ended up with an X3 off the show room floor and couldn't be happier. Throughout the process Eman was communicative and came to us with many options within our budget. As someone who is in sales for a living, I can't say enough good things about Eman. Highly recommend!
Go Elsewhere - Irving1234
Went here for a new 5 series. Worked with Audra Pattel. She seemed bothered by us. Not helpful in the least. Gave us her best price , she would not negotiate. We went to Rallye, they charged $200 less on a lease for a car with a MSRP of $6k more ! We purchased the same day. I try this place every few years , but they always dissapoint. Thought they would have a new attitude with the new building etc., but same old mindset. Do yourself a favor and go elsewhere from the start.
Sleezy slimy car salesman - LexusMan
My title sums up my experience. Not truthful. In fact they wouldn’t know the truth if it hit them in the face . I sleep well at night - these dealers don’t.! Awful experience at Manhattan BMW.
Horrible-liars - Tom
I visited their website and found a new car listed ,a 540i. Touched base with a salesperson and negotiated a deal over the phone. We agreed on a price. I applied for financing and was approved. All was going well at this point. Sales person asks for money over the phone, I declined. Told her wanted to see vehicle first when I arrive. I drive all the way from Otsego county only to be told when I arrive the car has 1000 miles on it. She claimed the owner used the car. Not for one minute did I believe her. It was a demo. She said she didn’t know about the mileage. Baloney. At this point another pushy salesperson gets involved to buy a similar 540. When I was told I was l leaving he got rude, basically made me feel like you better buy a vehicle. Do not go there.
Mediocre customer service turns awful after signing lease ag - JerryNY
I’ve never been to a BMW dealership (this is my 4th BMW) where all pricing has to go through the sales manager – so expect a lot of waiting around.
I came in with a pretty competitive quote from another dealer but came here (30 miles away from my home) because they had more color combos in stock.
They quoted me $95 more a month for a car with an MSRP that was about $2k lower!?
Meanwhile, I asked to see the car in person which was located at another dealership in Greenwich – it took about 3.5 hours to get the car which was ~10 miles away. They brought the wrong one first so more waiting around.
I showed them my quote and after some back and forth they came pretty close but acted as if they were doing me some huge favor. I should have trusted my judgement and went elsewhere but I had spent the whole day here and was eager to get the car.
Picked up the car a week later. Finance process was relatively quick and smooth. Was given the keys and sent on my way. Put the car in reverse to back out – rear view camera was not functioning. Asked the salesperson what was wrong – he said “maybe you have to drive a little”. Asked that someone else come take a look. After about a half hour someone realized the car had been left in demo mode – someone had to come out and reprogram it. They also only had 1 of the keys available and said they had to mail the other key to me because it was at the other dealership. How about a delivery checklist!?
On my drive home I realized the seats felt different than the car I test drove. I looked at the window sticker and realized the car had a “no cost option” to remove the stock sport seats and replace with a different seat type.
A called my salesperson the next morning and also spoke to the sales manager and told them I did not want this option and asked why they didn’t tell me it was in the car. At first they told me I was wrong until they confirmed the build and realized that’s the way they ordered the car. They told me not to worry and they would make the situation right and if I was still unhappy on Monday (they are closed Sunday) they would work something out…. Lie number one.
Cut to Monday morning I called/emailed as soon as they opened and told them I was unhappy and wanted something done. They said it wouldn’t be a problem but they would have to check with DMV and would have an answer by noon. Monday happened to be presidents day which I realized soon after speaking to them so clearly the DMV was not opened. I humored them and waited - noon came and went and obviously they didn’t get back to me. I called the sales manager and my sales person but no one returned my calls. I heard from them around 3 pm and they said they are ‘getting final determination from the DMV – will know shortly”. I never heard anything back. At 6:30 PM I emailed them expressing my disappointment in the way they handled the matter and within 2 minutes I got a reply that they want to help but the DMV was closed due to the holiday. Did they just realize this? Obviously they were stalling and being ambiguous all day.
I really regret giving them my business. I wish I had given my business to the first dealership I went to that gave me a fair and honest quote without playing any games. Lesson learned.
Happy owner - Bmw Rocks
Love Gault BMW. Highly recommend. Always deal with Bogey. Bob Shea is awesome in service, always takes excellent care of my needs. My favorite place
Will never go back - RainyD
I have to say I’ve never been so disappointed with OCBMW as I am now. I’ve leased bmw’s before and it was greatest experience I’ve ever had hands down. Moving forward, I’ve found with the last bmw I leased, no problems what so ever with the vehicle. It was the sales person we had. She NEVER EVER returned our calls. You can never reach her always her voicemail. Once I would get her on the phone, I would ask her,
( Didn’t you get my messages that I left on your voicemail?). Her response was she never got our messages. Kinda funny when the calls were directly to her phone at her desk. Besides that we were looking to lease another bmw after our lease was up and I was over my mileage. So I asked our sales girl if we leased another bmw would we still have to pay for the over mileage? She said unfortunately yes. I’ve been a loyal customer to OCBMW and I felt that was a bunch of crap to have to pay for the over mileage if we were again going to lease another bmw once this lease was up. So we looked elsewhere and leased an ACURA. By the way, this was my first time ever that I went over my mileage so I was VERY UPSET that I was going to have to pay the over mileage. Come to find out I spoke with the sales manager Tara who told me the salesgirl was WRONG AND I WOULDNT HAVE HAD TO PAY FOR THE OVER MILEAGE IF WE LEASED ANOTHER BMW. SO THANKS MARYKATE FOR THE INCORRECT INFORMATION. We would have stayed with OCBMW if the sales girl knew what the heck she was talking about. I’m very annoyed. I also had an issue after returning the car when the lease was over. This car was garage kept and pampered the entire time I leased it. They tried getting me to pay for a new fog lamp and the little chips you usually get on your front hood from normal wear and tear on highway. I had pictures of the entire vehicle and there was no cracked fog lamp and the chips on front hood are considered normal wear and tear. So needless to say we had a discussion about these fees and they were removed from my bill for the after lease. I have to say BMW FINANCIAL WERE NICE TO TALK TO AND DISCUSS THE ISSUES. Sorry OCBMW BUT WE WONT BE BACK. Everyone in service was Amazing. Never had a problem with them. Before going to OCBMW read all the reviews. Might make you change your mind about going there.
Woman Haters - vjemison
Ive really never been treated so poorly in a dealership or anywhere for that matter. Why was I lied to? I just wanted my car fixed and wanted to pay for it. I even tried to buy a car while I was there and they wanted to run my credit before I could test drive. This is crazy. In the end I went else where and had my car repaired by someone I could trust. They pointed out each thing that I was told was wrong with my car and showed that it wasn't even bad or in need of replacement. I physically saw with my eyes as did my husband. Its like they saw a woman walk through the doors and their claws came out.
Purchase - Chris
Start by saying I've bought many cars over the years im truly impressed with jason and how he brought his A game to the table truly the best car buying process I've had
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Senior Service Client Advisor