Dianna Prichard
14 reviews·9 photos
Red was - Dianna.piano71
Dianna Prichard
14 reviews·9 photos
Red was pleasant and extremely helpful. He spent time to get the deal done. I would highly recommend him. The rest of the staff was highly efficient and easy to work with. UPDATE: DO NOT BUY FROM THIS DEALERSHIP. DO NOT BUY A NISSAN. I contacted Red about problems I was having with the Rogue I purchased. He assured me the issues would be resolved with the next update; they were not. I have had my Rogue in multiple times with no resolution. The service department is rude and does not know how to fix the vehicle. They told me to take it to Knoxville; they could probably figure out the problem. Another customer had to take her’s to Knoxville to get it repaired. A service contract or something was added to my contract I explicitly refused and gave a detailed reason why. The only person I have dealt with that even tried to help was Angel. The next week she was gone. Ryan had me bring the Rogue in and said he would provide a loaner. He also told me he would have a copy of that agreement for me when I arrived. I arrived 30 minutes early. The woman at the first desk asked if I could wait a few minutes for them to do a quick preliminary diagnostic test. I told her I had some running to do and an 11:00 am appointment. She asked how long it took to get there. I told her 30 minutes. I needed to be pulling out no later than 10:30. She said no problem. At 10:00 am I went to get the rental so I could leave. They would not give it to me. I asked for the agreement again. They said they would get it. At 10:30-still no rental. My car was still being checked out. No copy of the agreement. They did not have a rental-Ryan had lied. We broke down last week. I’m 71 and my husband is 93. It was 92°. I called. Mountainview Nissan gave me the corporate number for a tow. My husband has Alzheimer’s and was becoming very upset and disoriented. A woman told me the car was still under warranty and they would have a loaner…another lie. I had gotten my grandson to take me to the dealership-no loaner. Robert was rude and defensive. A few weeks before I took a video in of my lights going out. He wouldn’t even look at it. He told me to take it somewhere else. I have asked to speak to the dealership manager several times. He is never there and never calls back. I had a Murano platinum edition for 9 years and loved it; never had an issue with until the transmission went out at 92k miles. I was a loyal Nissan customer. Now I would not have one. The dealership is dishonest, incompetent and does not care about the safety and satisfaction of it’s customers. The Nissan product and brand has declined and is tarnished beyond repair. This review came up at the top. I doubt it will even be left up now.
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