107 Texas Toyota Dealers

In January 2025, I purchased a vehicle from Huntsville - Erikavilla4802

In January 2025, I purchased a vehicle from Huntsville Toyota, and unfortunately, it has been one of the most disappointing major purchases I have ever made. What should have been an exciting and positive milestone quickly turned into a frustrating ordeal. I want to caution future customers please review all final documents carefully, particularly if you’re working with Mr. Lamar Wright & his finance team. Mr. Wright, who handled the financing aspect of my purchase, & Mr. Gonzales, both engaged in practices I believe to be deceptive. Without my consent, Mr. Gonzales added a $1,000 charge to my contract, despite my repeated requests, Mr. Wright included a $3,500 extended warranty that I explicitly declined . Be wary of engaging in casual or personal conversation during the paperwork process—it appears to be a tactic used to distract from what’s being added to the contract.Upon realizing these fees had been added, I promptly contacted the dealership to cancel the warranty. While they agreed to cancel it, I was told the refund would take up to 90 days delay that felt unreasonable given my repeated refusal of the warranty from the start. As for the $1,000 fee, I was informed it was non-refundable due to being a “mandatory dealership charge” for a GPS tracker. However, the documentation I signed clearly states this is not a required purchase.I made a $7,000 deposit toward the purchase of a vehicle priced at $26,000. Based on basic math, my remaining balance should have been $19,000. This discrepancy is unacceptable. My deposit was not applied correctly to the vehicle’s purchase price. After reviewing the details Mr. Lamar Wright, who handled the financial portion of the transaction, misapplied most of the deposit without proper explanation .Had I taken my $7,000 deposit elsewhere, I strongly believe I would have received a far better deal and transparent treatment. Instead, I feel misled and taken advantage of in what should have been a straightforward financial transaction.Following my complaint, my calls were no longer returned—starting with Mr. Wright. I escalated the issue to Toyota’s corporate office, but was told they could only act as mediators and had no authority to enforce dealer accountability. I was promised a callback from the district manager, which to this day has not occurred. If the district manager fails to respond to a customer concern, it raises serious questions about the accountability of the staff under his supervision.Additionally, my experience with the dealership’s customer service was poor. The morning receptionist was unresponsive, and I had to call multiple times before I was finally assisted by the evening receptionist, who was the only professional and helpful person I interacted with.To make matters worse, the vehicle I purchased has several issues, including the need for alignment and visible mold—issues I’ve had to address out of pocket. I have since involved the DMV, who investigated the matter and determined my consumer rights had indeed been violated. As a result, Huntsville Toyota was required to refund the unauthorized charges. While I am grateful to have finally received a refund, it is unacceptable that I had to endure such unnecessary stress and take such extensive measures to resolve the situation. A car purchase should be a positive and straightforward experience, not a battle with deceptive practices and unresponsive staff. I drove over 1 hour from Katy to view this vehicle and I regret it every day. Based on my experience and that of 2 friends who have had similar issues with other Toyota dealerships I would strongly advise against purchasing a vehicle from Huntsville Toyota, or any Toyota dealership.I have shared my experience in hopes of protecting others from going through the same ordeal. To Huntsville Toyota management: please refrain from posting a generic copy-and-paste response. Your customer relations team has not demonstrated any effort to address concerns in a meaningful or p

Service customer service is under trained and rude. - zandorsmom

Service customer service is under trained and rude. Will take the extra time to go to round rock for service

The purchasing process was made seamless by Jordan, who - jaysam7821

The purchasing process was made seamless by Jordan, who assisted me from start to finish. He was able to address my concerns, answer all my questions and get me off the lot in what felt like less than an a hour. This is my third vehicle purchased from CarMax and each location has always made everything simple. The hardest part of the process was honestly on me, by which I mean choosing the vehicle I wanted because the choices are endless!

I recently had a very negative experience with Mac Haik - Rvgunn

I recently had a very negative experience with Mac Haik Toyota. After spending $1000 to maintenance my car which was having absolutely no problems, I was left with a severely damaged transmission just a couple weeks after their technicians serviced it. I spoke to the Director of Service, who was incredibly dismissive and unhelpful - he has absolutely terrible customer service skills and was unwilling to show any concern for my problem which now costs nearly $5,000. Do NOT bring your car here. The technicians don’t know what they’re doing, and the guy in charge is the service department is a joke.

Outstanding customer service! - C Fernandez-Morrow

Outstanding customer service! Big Al wasn't pushy, he was friendly and informative. Armando was thorough explaining the financial side. I am pleased with my new car and the attention to detail along the way because of these two guys. I highly recommend buying from them.

Good service waiting is not too long , will come back for - Sluong168

Good service waiting is not too long , will come back for the next service later

Joey is e gentlemen and aways make sure to have my - Alvarez

Joey is e gentlemen and aways make sure to have my services on point, I really recomend the dealer and if you go there look for Joey and he will take a good care of you .

I worked with Woody and never felt pressured to purchase - kmccabe

I worked with Woody and never felt pressured to purchase before I was ready. He kept me informed and was flexible with my schedule. I am very pleased with the Highlander and recommend his assistance to anyone looking to buy a vehicle.

I was pleased that the vehicle was as represented. - sbhamp04

I was pleased that the vehicle was as represented. Having been somewhat skeptical of buying a vehicle on the internet I Was very pleased that the representative was professional in demeaner and knowledge able of the the purchasing process. Without question I would buy another vehicle from this Dealer.

GREAT Experience. - jhanzerick31

GREAT Experience. Professionalism was evident. Care about customers needs and respect for customer experience and budget.

I was very pleased with my visit to Group1 Toyota - frank.cavazos

I was very pleased with my visit to Group1 Toyota Southwest Houston for my service on my Toyota Highlander. The service department has been completely reconstructed with an amazing look and welcome feeling. My sevice Advisor Brayan Lehr was also very courteous and knowledgeable on what my Toyota needed and was not overbearing. I would recommend Group1 Toyota to anyone who would need service on their automobile.

Mr. Stowe is very professional. Extreamly helpful and - nodgeler61

Mr. Stowe is very professional. Extreamly helpful and very courteous. Ask for Mr. Stowe. Rest assured your in good hands. Nice atmospher at universal toyota.

Professional with passionate customer service, everything - Dealer Rater

Professional with passionate customer service, everything was done quick and simple . We got help in a timely manner

Really enjoyed my experience at Fred Haas. - stimkelly

Really enjoyed my experience at Fred Haas. Carlos River worked up the deal I was looking for, prepared the majority of paperwork in advance, and got me in and out of the dealership quickly with a great deal on the car we wanted. I highly suggest Carlos and Fred Haas Toyota Country.

Worst repair service ever. - Disgusted

Worst repair service ever. Every time I go in they claim car needs alignment. (3times). Told them this time OK but I watch. Claimed service was done. Presented a printout. Never allowed me to watch. Don’t trust these guys. They are scam artists.

Absolutely 5-star service from Roy! - bethsaniesanchez

Absolutely 5-star service from Roy! I showed up without an appointment needing maintenance and a loose part fixed, and Roy got my car in immediately. Everything was taken care of in less than an hour. Incredible efficiency and customer service. Highly recommend!

Purchased my second vehicle (for my Senior) worked with - jknewton33

Purchased my second vehicle (for my Senior) worked with Luis he is patient, very thorough and dedicated to his customers. All car sellers are good at selling but he didn’t pitch to me in a pushy way at all. He followed up o things as he said he would. Amazing experience, efforts and service. Definitely recommend.

The OLD BAIT and SWITCH are alive and well at KEATING - Wil

The OLD BAIT and SWITCH are alive and well at KEATING TOYOTA, ABSOLUTELY NO INTEGRITY! I’ll preface this story by saying I had hoped my first experience with this dealership would be positive rather than negative. But here goes, I visited the dealership in good faith on 13 February 2026 to purchase a used vehicle for $75,000. It was my first time there, and my salesman was Mr. R. Skipper, and his manager was Mr. S. Young. While looking over the vehicle, I was told it had two keys and that the cosmetic damage I identified on the hood would be repaired. After three hours being there, we finally closed. As I was transferring my personal items from my traded car, which had two keys, I was awaiting Mr. Skipper to bring me the second set for the purchased car. After 5-10 minutes, I go searching, and I find him inside the dealership, about to depart for the evening. I ask him where are the second set of keys? He then tells me that, after 3 hours there, he was sorry, but there was no second set. He then proposes to make it right. I needed to pay half the cost of a second key, and the dealership would pay the other half. Obviously, I would not agree with this, and had I known from the start that the second set was missing, I would not have purchased the car. I made them aware at the beginning of my visit that I was not going to waste anyone’s time with foolishness or, surely, any lies. Mad as I was, I was then promised that someone would contact me on Saturday, 14 FEB 26, to arrange a date for the second set of keys to be given to me and repairs to the vehicle. As you would expect, no one called, even after I called the dealership Saturday myself and left a message for Mr. Skipper to return my call. Ladies and Gentlemen, please keep my experience in mind before visiting this dishonest dealership.

Towed my truck here and the set department was horrible. - Matthew McMahan

Towed my truck here and the set department was horrible. Trying to say I flooded my vehicle when I turned out to be a spun bearing.

I highly recommend Tristan! - crystaltidwell7822

I highly recommend Tristan! He was absolutely amazing! He took great care of us. Everything went smoothly. He has a great personality & very respectful. He is very knowledgeable of the vehicles & financing. He was not persistent or pushy at all. I highly recommend Tristan! Thank you for such a great experience in purchasing our new 2025 Camry.

I have purchased two vehicles at this location and I - Alisiam70

I have purchased two vehicles at this location and I guess I should have learned my lesson the first time around. The issue is that my second car purchased at community toyota has three separate warranties that were purchased with the new car. I was concerned that when the time arouse I would have a very difficult time accessing the benifits of such warranties. Sure enough it has happened. Let's start with the tires, mind you this was a brand new car with tires made for 50,000 miles. So my son had a blow out in Kansas I believe and he took the vehicle to the dealership there, and apparently dealerships don't share information , so the dealership stated they were not aware of any warranties on the tires until I called them. Anyhow the dealerships service department told my son that he needed to change all his tires so he did as he was instructed and payed over 1,400.00 dollars. After I called the dealership because they had not coved the one tire under warranty, because they claimed not to be aware of it. The car had about 29000 miles on it and the dealership claimed that the thread on the tires was too low. Debatable. I specifically got there warranties so that my son would not worry on his long trips to work but this was to no avail. It has been months of going back and forth with the dealerships and warranty companies and nothing. I am made to feel like an idiot for believing that they would honor what they sold me. So very frustrating and I asked specifically if my son or I would have to go through this circus , and of course the lady told me no. There was a manager of service that was helping me at the community toyota who seems very helpful but I was told he is no longer there Also my son driving all these miles had some bugs and hard water stains on the paint of the vehicle as well. And so started another fiasco. After being tured down for every request to get this remedied the insurance company finally agreed on a complete detail of the car...and there it began. I took the car to the dealership to get detailed (after about a week of going back and forth with insurance) on Monday so that it could get detailed tuesday and had to get a ride from the dealership to my home that night. So Tuesday I was told I could pick up my car because it was ready and I asked if I could pick it up at about 7pm so I could get ride. I was told yes and the keys would be left up front. When I got dropped off , neither the car or keys were there. The service man had forgotten and drove back. It took him about 30min to get there. After awhile he brought the cat to the front but the same bugs were on the front bumper and paint, also the tire covers were full of mud and dirt so I had to leave it again. This time I had to wait more than an hour for my ride to pick up again. The next day my brother picked the car up at about 7pm thinking my nightmare was over I parked and coverd the car. The next day I happened to look at the undercarriage of the car and it was still full of mud and dirt. ( I was told several times by service that the detailed job included the undercarriage of the car) So I took pictures and sent them to the service man. Then Monday comes and the service man tells me he would look into it on Tuesday because he saw this message late Monday. Tuesday the said service man calls and tells me there was a language barrier between him and the detailer and they do not have a lift to clean the undercarriage of the car. What do you say to that. I felt defeated, it's not like I can go see if they do or don't have this lift. It just baffles me that I had to literally be there for a week straight and call and go back and forth for them not to completely clean my car . Which the insurance is paying for, also Noone there seems to know what to do with hard water spots( which warranties they sold me covers). Not ever the body shop. The body shop told me I need a professional. Then I don't know what the dealership is if not professional.

I recently had an excellent experience with the service - P Guy

I recently had an excellent experience with the service department at Gulf Coast Toyota. The service writer, Marcus, was incredibly easy to communicate with and very accommodating. He made sure to include the repair technician, Rob, in our conversations to prevent any misunderstandings. Rob was knowledgeable and professional, quickly and efficiently diagnosing the problem. The parts department also enhanced the overall service by promptly ordering and supplying the necessary parts, resulting in a fast turnaround time for the repairs. Additionally, the service manager, Jack, went above and beyond to help resolve an unrelated problem I was facing. His dedication to ensuring customer satisfaction truly stood out. I highly recommend Gulf Coast Toyota's service department for their outstanding work and commitment to customer satisfaction. W. Stone 2019 Avalon Touring

They kept my car for four days before looking into the - ppope37229

They kept my car for four days before looking into the issues and the ending charging more then I was quoted.

I had an excellent experience with Toyota of Pharr, - Jessica

I had an excellent experience with Toyota of Pharr, especially working with Agustin. I purchased my 4Runner almost entirely virtually and only came onsite to take delivery. I traveled all the way from Florida to Texas and saved around $5,000 compared to east coast dealers, many of which were adding inflated and questionable fees like “reconditioning” or arbitrary packages. At Toyota of Pharr, everything was straightforward, transparent, and exactly as quoted. No hidden fees, no surprises, no pressure. Agustin was fantastic to work with from start to finish and even went above and beyond by picking me up at the airport, which made the out-of-state purchase incredibly easy. The vehicle was exactly as described, the paperwork was clean, and even the time spent completing paperwork was smooth and seamless. Travel expenses were less than $500 for gas, food, and a one-way flight to get there — small prices to pay for such a straightforward, honest buying experience. If you’re shopping out of state or just tired of dealership games and inflated fees, Toyota of Pharr is absolutely worth considering. I would not hesitate to buy from them again.

Truck problems enroute to Florida. - Bill M

Truck problems enroute to Florida. Moving my son to Florida on a tight schedule. Mike and the guys at Fox Toyota got our Tacoma on the lift and checked out quickly to get us back on the road. Can't thank them enough. Need more dealerships like Fox!

I had a very frustrating experience due to poor - ashmlpz88

I had a very frustrating experience due to poor communication and lack of professionalism. I test drove a truck last week and, once I decided I was ready to move forward, I called to confirm the vehicle was available and had my credit run. I was told there would be no down payment and that they could keep me close to the payment I wanted. Based on that, I let the salesperson know I would be coming in later that day to sign the paperwork. I texted around 3:30 PM confirming I would arrive between 5:00–5:30 PM, and he acknowledged it and asked me to let him know when I was on the way—which I did. When I arrived at the dealership and asked for him, he informed me the truck had already been sold and immediately tried to show me a different vehicle. What made this even more frustrating is that the vehicle was still listed as available in their online inventory at the time I arrived. A simple call or text would have prevented a wasted trip and an unnecessary credit inquiry. This could have been avoided with basic communication, which should be the bare minimum when a customer’s credit and time are involved.

We purchased a Toyota C-HR from Toyota of Alvin in - RG

We purchased a Toyota C-HR from Toyota of Alvin in 2017, and at the time we were very happy with the vehicle. We also bought the Wheel Lock Lug Nuts from the dealership to help prevent the wheels from being stolen. However, when we had all four tires replaced a few years later, the tire shop informed us that the Wheel Lock Lug Nuts installed on our vehicle were not compatible with the tires. I reached out to the dealership to report the issue, but unfortunately, no one ever responded. This means that for several years, I was driving a vehicle that I believed was properly secured, when in reality the Wheel Lock Lug Nuts did not provide the safety and protection I expected for myself and my family. This experience has taught me that when purchasing a vehicle, it’s important to choose a dealership that prioritizes customer safety and trust and not just sales.

I love my Toyota Sequoia, but the service department has - ecgg03

I love my Toyota Sequoia, but the service department has been a huge disappointment. I have taken my Sequoia in many times, and every single time they are “too busy” to get to my vehicle — even when I have an appointment. There is always an excuse. This time it’s “the new system,” but meanwhile my car still needs service and nothing gets done. What’s the point of making an appointment if they can’t honor it? The sad part is that I truly love my Sequoia and Toyota makes great vehicles. But because of this service department, I’m honestly considering switching brands when it’s time to buy a new vehicle. Customer service matters just as much as the product. Toyota deserves better service than this location provides.

This was the worst and most dishonest dealership we’ve - Keg1953

This was the worst and most dishonest dealership we’ve have ever experience. Stay far away!

Fast and Helpful! - RAV4R

They helped me out with affordable monthly payments and great service! Franco and Alan were great at working with me to get the perfect car for me.