107 Texas Toyota Dealers

I recently had a very negative experience with Mac Haik - Rvgunn

I recently had a very negative experience with Mac Haik Toyota. After spending $1000 to maintenance my car which was having absolutely no problems, I was left with a severely damaged transmission just a couple weeks after their technicians serviced it. I spoke to the Director of Service, who was incredibly dismissive and unhelpful - he has absolutely terrible customer service skills and was unwilling to show any concern for my problem which now costs nearly $5,000. Do NOT bring your car here. The technicians don’t know what they’re doing, and the guy in charge is the service department is a joke.

Friendly, professional, simple to work with. - glwilliams_67

Friendly, professional, simple to work with. Wouldn’t take my vehicle anywhere else. Pleasant atmosphere.

Everyone that I had an interaction with was 100% - rsfirefighterman6

Everyone that I had an interaction with was 100% professional. Honestly, I've never had a better experience while buying a vehicle. The vehicle that I purchased had a couple of minor issues that needed to be addressed. The folks at CarMax took care of everything. They even ordered a lug nut key for me that was missing from the Honda. I'm admittedly a picky buyer, and the crew at CarMax West El Paso went above and beyond. Completely a pleasant experience.

I was thankful for the opportunity to be able to get a - godangle1207

I was thankful for the opportunity to be able to get a the job done today and I have been so grateful for that opportunity

Had the pleasure of working with Gustavo today, he got my - corleto.chris

Had the pleasure of working with Gustavo today, he got my tire claim approved within minutes of me arriving. Worked his magic and I was back on the road within a day.

Xavier was very professional and knowledgeable. - jjsvadlenka

Xavier was very professional and knowledgeable. Helped us work a great deal on a 2015 Camry.

So this is a mixed review I had originally dealt with the - Texashouses

So this is a mixed review I had originally dealt with the El Paso, Carmax and it was not a great experience. Had a very aggressive salesman who transferred me to someone else and then I was able to speak to somebody on the 800 line who was absolutely wonderful and so helpful and so informative. leann Maldonado. Wow, what a breath of fresh air she was! ! After that, it was smooth sailing had a really terrific experience with Carmax at that point really understood the process after her explanation and her handling of it and then it was able to be shipped to a closer location for me to Lubbock for $285 and then the dealership in Lubbock super friendly guys very knowledgeable Very friendly easy to work with so overall it was a really good experience. I think the initials contact could've been better but overall a really positive experience thank you Carmax this is my first used car with you guys and I really appreciate all the extra benefits that you guys provide as far as warranties delivery services, etc. thank you again

We have been with Toyota dealership for over 20 yrs and - EED

We have been with Toyota dealership for over 20 yrs and they are top notch in every field We would recommend them highly. Friendly staff, great mechanical service , great customer service, great products Mike Gaska has been my go to man for years. Very knowledgeable and friendly

Great customer service. - Mr. Taylor

Great customer service. Easy process from start to finish. Toyota sets the standard compared to other dealerships.

They were great and finished in good time! - Debbylneal

They were great and finished in good time! Thanks Douglas Nieto for being so nice

JOHN MARTINEZ (car salesman), JOSE (Sales Manager) and - Selenadiaz121

JOHN MARTINEZ (car salesman), JOSE (Sales Manager) and Mario (Finance Manager) were all very pleasant to work with and made buying a car so quick, simple and satisfying! I went in with my guard up cuz I’ve been ripped off before but they are actually really good, honest people willing to work with you!! The process was fast and easy. I got my very first brand new Toyota Corolla 2025 from John Martinez and their service department even washes, details, puts air in your tires, gives you a full tank of gas, tint your windows etc all for free! The warranty is amazing too! I get to get all my service work done on my car for absolutely free for the next 6 years! God bless Universal Toyota and all the people that work here!

Had an oil change on June 4, 2024. - Very disappointed customer

Had an oil change on June 4, 2024. Started seeing fluid on the ground whenever I parked the vehicle. Had my husband look at it and discovered oil was leaking on the ground. Tried to get service appt this past Fri and Sat but the message stated the service dept was closed. Needless to say I had to get the vehicle checked out and found out the the gasket was not tightened after the last oil change. Had to get a new oil change and thank goodness for that dealership’s expertise in analyzing and fixing the careless error of Tejas service department. Will never go back to Tejas now renamed Space City! Very costly error

My experience with Fred Haas Toyota Country was excellent - kasim_aj

My experience with Fred Haas Toyota Country was excellent in every way! Tarek Shehata was extremely professional, honest, and patient. He clearly explained every detail and made the entire buying process smooth and stress-free. Randy handled the purchase of my previous car and gave me a very fair and satisfying offer. He was transparent and made sure I didn’t lose any value in the deal — something I truly appreciate. Both of them were professional and kind, and I highly recommend anyone visiting this dealership to work with Tarek Shehata and Randy — they will take great care of you. From my personal experience, I was very satisfied and happy dealing with them, and honestly, Fred Haas Toyota Country is the only place I trust and feel comfortable working with. I don’t see myself dealing with any other dealership because of the great trust I have in their service and honesty.

I highly recommend Tristan! - crystaltidwell7822

I highly recommend Tristan! He was absolutely amazing! He took great care of us. Everything went smoothly. He has a great personality & very respectful. He is very knowledgeable of the vehicles & financing. He was not persistent or pushy at all. I highly recommend Tristan! Thank you for such a great experience in purchasing our new 2025 Camry.

Very pleased with all the help and professionalism - tracy

Very pleased with all the help and professionalism Mackenzie showed us in the purchasing of my daughter’s new car. We are very satisfied. She was standing outside to greet us when we arrived at our appointment time and followed thru with caring so intentionally thru the purchasing process.

Truck problems enroute to Florida. - Bill M

Truck problems enroute to Florida. Moving my son to Florida on a tight schedule. Mike and the guys at Fox Toyota got our Tacoma on the lift and checked out quickly to get us back on the road. Can't thank them enough. Need more dealerships like Fox!

Worst repair service ever. - Disgusted

Worst repair service ever. Every time I go in they claim car needs alignment. (3times). Told them this time OK but I watch. Claimed service was done. Presented a printout. Never allowed me to watch. Don’t trust these guys. They are scam artists.

Absolutely 5-star service from Roy! - bethsaniesanchez

Absolutely 5-star service from Roy! I showed up without an appointment needing maintenance and a loose part fixed, and Roy got my car in immediately. Everything was taken care of in less than an hour. Incredible efficiency and customer service. Highly recommend!

Purchased my second vehicle (for my Senior) worked with - jknewton33

Purchased my second vehicle (for my Senior) worked with Luis he is patient, very thorough and dedicated to his customers. All car sellers are good at selling but he didn’t pitch to me in a pushy way at all. He followed up o things as he said he would. Amazing experience, efforts and service. Definitely recommend.

I worked here for 3 months, and it was the craziest - BMcDonald

I worked here for 3 months, and it was the craziest experience of my career sals career. I have been in the car sales industry for almost 10 years. This dealership practices “Payment Packing” to a level I have never seen before. Adding payoffs to trades that are paid off, increasing Sales Tax behind the percentage allowed by the state, making first day to fist payment 300 days out to increase interest and close the customer at a way higher payment than is mathematically possible. Unfortunately, some people fall for it and they make $20k on a deal. I left this place in a hurry. If the Federal Trade Commission ever investigated this dealership, it would be insane the amount of fraud they would uncover.

I have updated my review, as I am very pleased with how - Reece Kingcade

I have updated my review, as I am very pleased with how the dealership rectified the situation. Thank you very much for reaching out and making this right. I very much appreciate it.

Towed my truck here and the set department was horrible. - Matthew McMahan

Towed my truck here and the set department was horrible. Trying to say I flooded my vehicle when I turned out to be a spun bearing.

I have purchased two vehicles at this location and I - Alisiam70

I have purchased two vehicles at this location and I guess I should have learned my lesson the first time around. The issue is that my second car purchased at community toyota has three separate warranties that were purchased with the new car. I was concerned that when the time arouse I would have a very difficult time accessing the benifits of such warranties. Sure enough it has happened. Let's start with the tires, mind you this was a brand new car with tires made for 50,000 miles. So my son had a blow out in Kansas I believe and he took the vehicle to the dealership there, and apparently dealerships don't share information , so the dealership stated they were not aware of any warranties on the tires until I called them. Anyhow the dealerships service department told my son that he needed to change all his tires so he did as he was instructed and payed over 1,400.00 dollars. After I called the dealership because they had not coved the one tire under warranty, because they claimed not to be aware of it. The car had about 29000 miles on it and the dealership claimed that the thread on the tires was too low. Debatable. I specifically got there warranties so that my son would not worry on his long trips to work but this was to no avail. It has been months of going back and forth with the dealerships and warranty companies and nothing. I am made to feel like an idiot for believing that they would honor what they sold me. So very frustrating and I asked specifically if my son or I would have to go through this circus , and of course the lady told me no. There was a manager of service that was helping me at the community toyota who seems very helpful but I was told he is no longer there Also my son driving all these miles had some bugs and hard water stains on the paint of the vehicle as well. And so started another fiasco. After being tured down for every request to get this remedied the insurance company finally agreed on a complete detail of the car...and there it began. I took the car to the dealership to get detailed (after about a week of going back and forth with insurance) on Monday so that it could get detailed tuesday and had to get a ride from the dealership to my home that night. So Tuesday I was told I could pick up my car because it was ready and I asked if I could pick it up at about 7pm so I could get ride. I was told yes and the keys would be left up front. When I got dropped off , neither the car or keys were there. The service man had forgotten and drove back. It took him about 30min to get there. After awhile he brought the cat to the front but the same bugs were on the front bumper and paint, also the tire covers were full of mud and dirt so I had to leave it again. This time I had to wait more than an hour for my ride to pick up again. The next day my brother picked the car up at about 7pm thinking my nightmare was over I parked and coverd the car. The next day I happened to look at the undercarriage of the car and it was still full of mud and dirt. ( I was told several times by service that the detailed job included the undercarriage of the car) So I took pictures and sent them to the service man. Then Monday comes and the service man tells me he would look into it on Tuesday because he saw this message late Monday. Tuesday the said service man calls and tells me there was a language barrier between him and the detailer and they do not have a lift to clean the undercarriage of the car. What do you say to that. I felt defeated, it's not like I can go see if they do or don't have this lift. It just baffles me that I had to literally be there for a week straight and call and go back and forth for them not to completely clean my car . Which the insurance is paying for, also Noone there seems to know what to do with hard water spots( which warranties they sold me covers). Not ever the body shop. The body shop told me I need a professional. Then I don't know what the dealership is if not professional.

They kept my car for four days before looking into the - ppope37229

They kept my car for four days before looking into the issues and the ending charging more then I was quoted.

Excellent service, Josh was very helpful, explain - Laurawiles123

Excellent service, Josh was very helpful, explain everything in detail. Always a pleasure doing business with the Toyota team

Nice and helpful people and a very convenient place to - jbg1260

Nice and helpful people and a very convenient place to buy the Toyota cars you want.

This was the worst and most dishonest dealership we’ve - Keg1953

This was the worst and most dishonest dealership we’ve have ever experience. Stay far away!

Poor communication. - starfltcmdr

Poor communication. Did the entire purchase via Toyota corporate but the car was in this location. When we brought it back for service (oil change, tire rotation, fixing windshield wiper nozzle), they didn't give any updates, almost sold my car to someone else, and didn't provide proof of the service. 0/10, do not go here to service your car. Just buy the car and leave them behind!

Fast and Helpful! - RAV4R

They helped me out with affordable monthly payments and great service! Franco and Alan were great at working with me to get the perfect car for me.

Answered all my questions patiently. - Randyblair54

Answered all my questions patiently. Found me the vehicle I wanted. Outstanding sales support from Charles. Got through the closing process quickly.