I’ve bought and sold dozens of cars over my lifetime, and - dfsamples
I’ve bought and sold dozens of cars over my lifetime, and I rarely ever give out a 5-star rating unless the service is truly well above average. Because of that, I’m giving this dealership a 4.5 out of 5.0 stars overall, thanks to a standout sales team and a few hiccups in finance.
Sales (5/5 Stars): Blake was great. He shielded me from the usual back-and-forth games dealerships love to play during negotiations. He answered every question without grilling me for payment information, trade-ins, or credit scores. Instead, he simply showed me the Ridgeline inventory and let me pick what worked for me.
Front Office (5/5 Stars): The front office fully supported Blake and came back with a set of very good numbers on the Ridgeline the very first time. I was genuinely shocked and deeply impressed by their no-nonsense approach.
Financing (2/5 Stars): This is where the experience faltered. While I understand they are obligated to offer warranties and add-ons, the finance guy kept pushing until he saw I was losing my patience. More importantly, he refused to transfer my VET tags from my old truck, insisting I had to buy new plates and reapply later. I went to the DMV myself and discovered this was incorrect—they could have easily transferred the plates for a $10 fee. I called the dealership back to get this resolved, but to date, I have not heard back.
Takeaway for Vets: Know the rules and stick to your guns. Take your DD-214 and be more assertive than I was. They absolutely can transfer your plates as long as your name is on the old title.
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