Your staff in person are wonderful. - TALBAIN96
Your staff in person are wonderful. Anything physically done in person is wonderful. Years of wonderful service from the actual staff at cityside subaru.
However. Your computer systems are always terrible. Which I a reminded of when the request to leave feedback email refers to me as an entirely wrong name. Not even my Father's name, a mash up of both our names. Your computer systems always mix us up, always mix up our phones, always mix up our emails. No matter how many years, no matter how often your staff tries to fix it. Subaru's computer systems always keep making these mistakes, even now that I have just bought a new car.
Even now, Mysubaru.com still lists an error typo version of my email as my contact information, which was an error made years ago, regardless of me selecting my correct email for the confirmation code on initial sign in. Which I can not change myself, as it simply tells me that my REAL email is already registered. Your staff have said they would try to fix it, back when I paid for my new car, and nearly a week later it is still a problem. Which I do not blame the staff for, because they have been trying and failing to fix your terrible computer systems making mistakes on my name, my contact info, or even if I have ever even had service at cityside subaru, for years.
I can trust your staff to replace the rusted out suspension of a car, which they have on my old 2008 forester. I still can't trust your computer systems to even remember that I have a car, or my name.
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