145 California Toyota Dealers

Great people who provide great service. - mdglanville14

Great people who provide great service. Finished the job on my truck in a timely manner.

Dory and Rick are so amazing. - Heather

Dory and Rick are so amazing. We just bought a car recently, and they were both knowledgeable and kind. Dory went out of her way to help is prepare for buying a car, and Rick was an excellent sales man. He was helpful and patient to us first time buyers. They make going to the dealership easy. Thank you Dory and Rick!

I haven’t bought a car in years this was the best - Dawnerella4u23

I haven’t bought a car in years this was the best experience I’ve ever had! From the moment I walked in to the moment I walked out with the keys to my new car!! Thank you Carmax!!!!

Very professional you can tell they were properly trained - MuniraWilson 41

Very professional you can tell they were properly trained the whole team was very nice

Customer service was excellent. - Starpeezy

Customer service was excellent. Every employee was very friendly and welcoming. Definitely coming back again.

I recently purchased a used Toyota Highlander and, - ahernandezfatima

I recently purchased a used Toyota Highlander and, knowing it’s an older model, I’ve been diligent about getting it serviced and cared for properly. Unfortunately, my recent experience at Toyota Torrance left me deeply disappointed and concerned for my safety. I brought my vehicle in because I noticed an oil leak, despite having just gotten an oil change, a new oil filter, and ensuring the car was safe to drive at a Toyota dealership in North Carolina less than a month prior. I scheduled an appointment and was assisted by the assistant manager NESTOR LOPEZ. From the start, the interaction was unpleasant—he was dismissive, unhelpful, and made me feel as though my concerns didn’t matter. Despite my appointment, I ended up waiting over four hours. When I returned, I was told that they “couldn’t find where the oil leak was coming from,” that my car was “a mess underneath,” and all they could do is clean the bottom and add a $15 dye test. For this, I was charged $235. I asked about my safety driving the car with an active oil leak, and NESTOR LOPEZ simply told me to “drive it 500–1000 miles and come back to recheck”. He brushed off my questions and showed no concern for my safety or the fact that I had just paid Toyota North Carolina a significant amount for related work only weeks earlier. His attitude was rude, and his comments about “that’s North Carolina, this is California” were unprofessional and dismissive. The worst part is this: the work they claimed to have done was never done. When I got home, I checked under the hood, and nothing had been cleaned as they said. A trusted family friend, a mechanic, inspected it and immediately found the real problem: two pipes soaked in oil from a transmission leak. He also discovered that my transmission fluid was completely empty—a serious safety hazard that Toyota Service never even checked. This means I was charged hundreds of dollars for nothing, left with a dangerous and unresolved problem, and treated with complete disregard by the assistant manager, NESTOR LOPEZ, overseeing my service. Had I not had someone else check my car, I could have easily destroyed my transmission or been stranded on the road. I trusted Toyota because I believed going directly to the dealership would mean quality care and genuine concern for my safety. Instead, I left feeling dismissed, overcharged, and extremely unsafe. It is unacceptable that an assistant manager would provide such poor service, fail to ensure even the most basic checks (like transmission fluid), and treat a customer with such disregard.

Very customer satisfaction focused. - imejohnson

Very customer satisfaction focused. A great resource station. A transparent owner service support. Happy to be there always.

Very helpful and friendly salesman He knows to speak - Kkejejian

Very helpful and friendly salesman He knows to speak with respect and help the customers

Service department didn't support early failure of my - myscreenname

Service department didn't support early failure of my Prius V brakes, a well-known flow and safety issue. The store and Toyota Corporate didn't cover. As a long-time Toyota owner my trust is fading with Toyota.

Super helpful with finding a car within my price range, - Emilyalvarez854

Super helpful with finding a car within my price range, overall great experience with the help from Samuel

This dealership was amazing helped you with everything - Fran Horton

This dealership was amazing helped you with everything you needed and left you alone . So that’s the reason I came back to Modesto Toyota . Sam was so helpful Thank you so much . Fran

BT Security was added to my vehicle purchase without - Paul Zhang

BT Security was added to my vehicle purchase without transparent disclosure or informed consent. I was actively guided to install and activate the system during delivery, without being clearly told that it was an optional paid add-on. Only after activation did I realize what it actually was. When I requested cancellation, I was told that because it had already been activated, it was non-cancelable, which placed me in a no-win situation. This practice raises serious concerns about sales transparency and consumer rights. A customer should never be put in a position where a paid service is activated before full understanding and explicit approval. I strongly urge future buyers to carefully review every add-on and refuse activation of any service you do not fully understand before signing or taking delivery.

I purchased a 2021 4Runner Feb 27th from Toyota of - cameron831

I purchased a 2021 4Runner Feb 27th from Toyota of Berkeley. I’m generally review-averse and rarely express my concern to the masses, but it feels warranted here. *Bait and switch pricing occurred after window sticker sent, pricing online reflected, and verbal communication made with sales department* The vehicle was listed at $48,290. Hours into communication and the start of my drive from Sacramento, I get a phone call saying the price went up $49,990. After 20 min on the side of the road, they dropped it down to $48,845. I continued the commute down and made the choice to spend the extra money because I loved the 4Runner. This went against my better judgement. In person, they were appropriate, supportive and accommodating. The put a show on for my 2 young children to watch and even brought out some snacks for them. Over the phone, I couldn’t believe the way some of the conversations went. I was told to feel grateful that they brought it down to only $555 more than what was initially $1,700 surprise increase. Later on a follow up call, the point was reiterated that they could have raised it $5k more if they wanted and that “there was nothing I could do about it”. These conversations were with managers of the dealership. And they’re right, they can. But statements like “well sir, maybe it’s just more car than you can afford” after I express my frustration with the surprise price bomb appear tone deaf when they fail to see that it had nothing to do with the price, and everything to do with their integrity. If the price was as advertised, I still would have considered the purchase. The price never changed online nor as advertised in person, only internally. The Pros: -The car is great overall. Some damage to the rear cargo and passenger side were disclosed when asked over the phone, but I’m very happy with the vehicle. -Melissa in the finance department was receptive, supportive and helpful with the process. -Keith went out of his way to help me with the vehicle. -Financing was fairly seamless. -A 2 year/25k mile maintenance plan was included. The Cons: -Even at the time of purchase, the online price reflected less than what I ended up paying. And I’m not talking about about taxes/fees/reg. -Unnecessarily insulting motivated customers over the phone -Vehicle did not include all advertised features. ($500 Yakima mega rack, something I will now have to purchase on my own) -I won’t shame the employees I took issue with. Maybe they were just the bearer of bad news. But their delivery sucked big time and so did their attitude. Financially, I’m out $1,050 with the surprise price increase and failing to include the rack or at least discount accordingly at time of purchase. The poor display of ethics is more concerning to me personally. I was informed multiple times “we’re sorry but this never happens” regarding the price increase:”. Let’s hope they hold true to their word this time and take a hard look at their customer service abilities.

I was in the process of buying a 2025 Toyota Camry from - Lloydmatcs

I was in the process of buying a 2025 Toyota Camry from this Simi Valley Toyota dealership and they knew I was willing to drive from Seattle to a location in California to buy their car. This is how much I wanted their car. We were in conversation about my trade in and they asked for photos which I sent them and then I don't hear back for 2 days until they just told me that the car was sold. Their response was that their used cars are on a first come, first serve basis and I can understand that for local buyers but when someone from a 1,000 miles away is showing interest and you are in the middle of discussing a trade and purchase, you have to use a little managerial customer service to think about what would be the right thing to do. And yes, most dealerships might do the same thing but if you want to be considered as exceptional in customer service, then you have to represent exceptional values and that means looking at every single customer as a unique customer. As a former global international customer service manager, that's what I taught and what I made every attempt to do in representing the company that I worked for. Customer service does not just happen and it means going beyond a set of values posted on a wall in your office. Cheryl was great to work with but she cannot make these types of decisions.

The staff are always friendly and accommodating. - ltlwyr

The staff are always friendly and accommodating. The service is top notch! They are great at scheduling and keeping appointments!

The best experience ever 😊😊😊 Everything was fast and - Jose Camacho

The best experience ever 😊😊😊 Everything was fast and very smooth thanks for the help I really appreciate it !

The dealership is now Maverick Toyota. - lakeorv

The dealership is now Maverick Toyota. I feel I was ghosted after making arrangements for new Toyota Crown Sigina.

Excellent service from the courtesy driver Ed who drives - LIZZIELCCHENG

Excellent service from the courtesy driver Ed who drives me home every time I take my car for service, save me waiting there. He’s such a nice guy. Always open the door for me. A very delightful person and treat everyone with respect. I love seeing him there and feel lost if I don’t see him. A total gentleman !!!

It was excellent. - aladdin_attia

It was excellent. Happy meeting with the Brand Specialist Sean Amir who knows how to welcome new customers and know the car I am interested in in & out. Very grateful meeting and knowing him. Thank you Sean. Also, want to thank finance for the easy going finishing of the paperwork. Also big thanks to Service Advisor David Ritter, who was answering my concerning questions about the future maintenance of my new car. Glad meeting you guys and purchase my car at Toyota101. Thank you

I’m writing to express serious concern over the recent - dorothy.a.barragan

I’m writing to express serious concern over the recent service experience involving my RAV4. Over the course of two full weekends, my vehicle was held—first for a repair, then again to correct a repair that should never have occurred. Despite the extended inconvenience, no rental vehicle was offered, and my RAV4 was returned with an empty gas tank. The consequences were not just frustrating—they were dangerous. Shortly after pickup, my RAV4 stalled on the 60 freeway, one of the busiest highways in the area. I was stranded in traffic and could have been hit. This was a direct result of your team’s failure to return my vehicle in safe, drivable condition. This experience reflects: • Negligent service and poor communication • Failure to provide basic customer care • Disregard for safety and accountability I’m requesting a formal response and resolution, including: • Reimbursement for fuel and roadside assistance • Clarification of your rental policy for extended service delays • Assurance that safety checks are performed before releasing vehicles I trusted your dealership with my vehicle. That trust had been compromised. Dorothy Barragan

Kyle was great really nice and knowledgeable worked to - Jdugger04

Kyle was great really nice and knowledgeable worked to find me the right fit in my price rang

Mark was responsive, informative and candid during the - GRich

Mark was responsive, informative and candid during the buying process. That experience continued with Sufyan in financing. Thank you!

I've had Patrick K take care of my 2017 Camry for 9 - Ruth

I've had Patrick K take care of my 2017 Camry for 9 years. Not only is he friendly, but more importantly, professional, always tells me what's next, has the car ready before it should be and is financially careful with what needs to be done. I would recommend him as a service advisor to anyone!

Brian Lamb was great to work with. - Cman

Brian Lamb was great to work with. From the first day we met, he listened to what we wanted, pointed out pros and cons of different choices, answered our questions thoughtfully, and helped us land the car we wanted. He was very polite and professional during the negotiations as well. He helped create a positive experience for a process that we absolutely dreaded. I highly recommend working with him for your next car purchase.

Everyone was polite, courteous, and efficient. - bbooker27

Everyone was polite, courteous, and efficient. Jever was a Prince. I am completely satisfied with my experience and would recommend Carmax to family and friends.

My Service representative, Youbert, was very helpful and - bailes72

My Service representative, Youbert, was very helpful and kept me informed throughout the whole process.

Nisar was helpful throughout the process… informative as - Chrissullivan1965

Nisar was helpful throughout the process… informative as well as non pressure.. he was attentive and the dealership competitive

I am giving Toyota Marin four stars based on my overall - Manuellea1975

I am giving Toyota Marin four stars based on my overall experience today. If necessary I will edit my review. The experience started bad over the phone with a girl named Chas who said she was the assistant to the manager and said the manager was off. The girl Chas seemed to know I was requesting my car be done by 12:30pm on Saturday as she said if it is something complicated that needs repair it could be later than 12:30pm. Then the idiot Chas sent me a text and email that I had an appointment Saturday at 3:30pm. The xxxxx, brat jerk had implied that my appointment would begin early Saturday morning. I called back and talked to Rodrigo who was trying to help me and he transferred me to director Rye. Rye was willing for me to have an appointment Saturday morning and told me at my request he would give me a senior tech to diagnose my car. Rye and I then had a fairly nice conversation shotting the breeze. And he was trying to analyze what could be the problem with my car. Saturday morning I called shortly after they opened after 7am and got ahold of Tom who may have been AI. I was trying to get ahold of Andres the service advisor. I appreciate Andres calling me back shortly after I tried texting and leaving messages for him. Andres seemed to have a hard time remembering what I told him about the problem my car was having and I was originally unhappy that the description of the problem my car was having wasn't complete. I was told tech Jovanny who was a senior tech and very good was diagnosing my car. After I saw the video texted to me I was happy with Jovanny. I hope I don't need to edit this review. I did have a nail in my tire and I saw this the video Joavanny sent me. I did decide to purchase the new tire. However, beware about them telling you that you need a new tire. Once in the past I took my car to the tire place after Toyota Marin said I had a screw in my tire and the tire place said I did not. I also talked to Oscar the service manager and he went over with me what Jovanny put in the notes on my car. I talked to a girl named Lisa over the phone who was hard to hear, but she did put me through to Oscar the service manager at my request. The final issue was Andres the service advisor told me one price on the tire and when I got there it was $15 more than quoted. When I talked to Andres about this he more or less adjusted the tire price. Rye and Oscar were reasonable and I was only charged for the tire. The shuttle driver Vince picked me up at my place and we chatted, but he did say two things that rubbed me the wrong way. And he did not know the girl named Chas who was horrible. He said she might be new. After reading about the tire I purchased on the Internet, I do not feel comfortable Andres the service advisor suggesting it to me as he did not seem intelligent enough to pick a tire to go with my other three tires. So considering the reasons above, I feel four stars is fair.

Carlos Carrillo always provides excellent service. - danielregala

Carlos Carrillo always provides excellent service. He is well deserving of being promoted to a manager.

I had a routine service on 9/30/25 and Tom Anderson told - peggylee168

I had a routine service on 9/30/25 and Tom Anderson told me that I have 2 recalls which need 2 days to fix them and just schedule it as the parts are available. I schedule the recall service on 9/30/25 and dropped off.my car. The technician told me only one recall can be done today because inly one part is available. But then Tom Anderson called and said the parts are not ready and I need to pick up my car. It was waste of my time and it was unefficient and unprofessional from Toyota service department.