Full transparency:
- I’m putting this same review on - uriel3983
Full transparency:
- I’m putting this same review on different platforms.
- I’m a real person who bought a real car.
- I do reviews for the same reason people read them: different perspectives, full disclosure, and clearing up confusion.
My wife and I bought a RAV4 PHEV here yesterday.
It’s ok to be fearful when you’re buying a car for the first time, or first time in a long time. We felt the same way, especially since it’s been more than 15 years for us. The new car technology has evolved so much that we feel left behind. It’s hard to figure out how much of the new technology we really need. Plus, when visiting a car dealership for a more hands-on experience, many salespeople can get pushy.
We did not feel that way when we walked into Envision Toyota at Milpitas, CA. The open showroom was a showcase for cars, not a sales trap. Ms. Pari Juergens was our sales representative, and it’s best to go line-by-line with how she treated us.
1. She’s warm and welcoming. Before we walked into her office to talk business, she made sure we knew where the refreshments and bathrooms were. It’s little things, but they make the encounter more comfortable.
2. She’s relatable. She wasn’t into sales talk. It was about getting to know you and your needs as the customer. She asked about our driving lifestyle. When talking about the Prius Prime, she got excited about the seemingly inexhaustible driving range.
In comparison with another Toyota dealer around our area, the sales guy was pushy, trying to get us to commit to a car we didn’t even want. That was on our first stop, and he was already hyping up the car. What’s worse is that he was talking smack about Plug-in Hybrids and how they’re slow to charge. Getting out from there was like trying to pry a tick from my skin.
3. She’s extremely knowledgeable. Her knowledge of cars and logistics helped us understand more about the market, without pressuring us with scarcity marketing. She answered our questions thoroughly and with genuine reassurance.
4. She’s detail-oriented. Going back to the part where buying a car can be scary, Pari made sure she didn’t miss a step when showing us the features and perks of the car during the test drives. Some people would take that as an opportunity to brag or even make you feel ignorant. Pari gave us a friendly tour of the car and talked about how Toyota’s redesigns have evolved through the years. When it came to safety and technology, she showed excitement and sincere awe at Toyota’s products.
5. She understands family. Having a teenager and a toddler tag along can be a challenge. She was having great conversations with our sons while showcasing the car. She also went above and beyond by taking them on a tour of other cars while my wife and I did the busy work of doing boring paperwork. She also got the kids involved with adding the temporary registration on the car and getting it ready for us.
6. She’s reassuring. Even after the signing, she made sure not to let us leave until we understood the safety features and all the perks of being Toyota owners. She went into great and useful detail on how to contact Toyota for any issues. She also gave us a tour of the lobby and introduced us to the supply and maintenance teams. She helped us schedule our first maintenance appointment and walked us through the maintenance schedule for the rest of the warranty and maintenance period.
If you’re looking for a new car, especially with the electric vehicle tax credit going away on September 30, this is the best dealer to stop by (I’m not advocating panic buying, yes, it’s going to go away). Make sure to talk to Pari or any of the sales team for a great deal on a great automaker brand.
Envision yourself in a brand-new Toyota at Envision Toyota in Milpitas.
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