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I suggested all my friends and family that are looking... - Dylan L.
I suggested all my friends and family that are looking into a Ford to use this dealership. High quality staff from top to bottom that I worked with. Damien my sales person helped throughout the entire process attaining my 2021 Tremor. I spent 2 hours in total in the dealership and couldnt me more happy the honesty and professionalism at this dealership.
Top Reviewed Specialists At This Dealership
I was very impressed with Jeremie Schall and with... - Valwhite
I was very impressed with Jeremie Schall and with Michael Ververs. They both made my purchase a pleasant experience.
People are friendly They take care of you when you need... - marcifarmer01
People are friendly
They take care of you when you need a car to drive.
Sales & Leasing Consultant
Special Finance Salesman
I have a Ford F-150. We recently moved to Aurora and the... - johncrisp82
I have a Ford F-150. We recently moved to Aurora and the closest Ford dealership was Groove Ford. I bought the maintenance package and had my first service a few months ago. After the oil change and tire rotation, my truck was delivered to me making a loud rotational clunking noise. Did the lube tech even bother to test drive my truck for safety after rotating my tires? Obviously not. The Quick Lane manager, Brian Johnson, took it back and had someone fix the problem. Brian informed me that the noise was a wheel weight that was hitting the backing plate. Then I was back in for my second oil change and tire rotation about 3 weeks ago. They returned my truck to me and the hood would not properly latch. The service advisor TJ quickly assured me that the part was ordered and would be in within a week. After a week and a half with no calls and no communication, I reached out and he informed me that they had ordered the wrong part but then they had to order the correct part and it would be in on Monday of last week. UPDATE: The manager Brian Johnson contacted me assuring me this is not normal for their dealership. I appreciate that I was important enough to reach out to and give his personal cell so that in the future I can communicate directly with him. I will bring my truck back for its next service.
Internet Sales Director
Horrible dealer dont trade in they well undercut you... - Columbine Ford Sucks
Horrible dealer dont trade in they well undercut you several thousand. Especially if you have a chipped windshield. Trevor sucks at explaining reasoning behind to why they valued my vehicle the way they did. Made me a 1K value more than what KBB would give me cash, after explaining to me that KvBV doesnt take current market value into consideration. Thanks for the waste of time. Ps they have the lowest trade in value in the RFV!
Great buying my jeep there. Very courteous and easy to... - office
Great buying my jeep there. Very courteous and easy to connect and agree on purchasing. Fair deal on my trade in.
In addition to purchasing the vehicle, I had them install running boards. Great service and courteous personnel.
Worst dealer experience I have ever had, and I have... - cowgirlrancher
Worst dealer experience I have ever had, and I have purchased over 50 autos in my lifetime. I love my Ford Trucks, but will never again purchase a vehicle from Castle Rock Ford.
First, they signed a purchase agreement for an F-350 Super Duty Truck, and agreed to a fixed trade in value for my old F-350 truck. But when the new truck came in, they reneged on the trade in value they had already agreed to in writing, and refused to honor the signed trade in and purchase agreement. Second, They treated me like the xxxx of the earth even though I was paying cash for the truck, and in-spite of me being extremely pleasant about them breaching the contract, they refused to honor the signed purchase agreement.
Third, Since they refused to give me the agreed upon trade in value, I had another dealer offer to purchase my trade in from them at the agreed upon trade in price, as a buy back, so it wouldn't cost me extra taxes on the purchase price, but they refused to even work with the other dealership who wanted my trade in, even though it wouldn't cost Castle Rock Ford anything at all to do this. Don't buy from a dealer who wont honor a signed contract.
I had my car in the Abra shop for body repairs and... - beauwreck
I had my car in the Abra shop for body repairs and decided to have the inside detailed. THEY DID A GREAT JOB! They cleaned every nook and cranny. It looked great! Worth every penny. Thanks!
Persistent follow up with the Ford bronco sport that we... - Joeholtzman
Persistent follow up with the Ford bronco sport that we bought – –It is a fantastic vehicle and we are very pleased with it
I have no idea where to begin. Tom Berry was EXCELLENT!... - mfreeman950
I have no idea where to begin. Tom Berry was EXCELLENT! in helping me get into the right vehicle for what I was looking for. He is honest and understands that sales are relationship based not how many cars you can sell in a day. I will highly recommend this dealer to anyone that asks. I have bought and sold my fair share of cars and truck and this one is by far the most honest easy to deal with dealer I have come across in 30 years. Andre Cruz in finance was also excellent, explained everything and was incredibly personable. For once a dealer has got it right! Build relationships, be honest and create long term customers. I will definitely be back.
We Absolutely loved Nate! He was beyond friendly and... - Michelle
We Absolutely loved Nate! He was beyond friendly and made sure our purchase was hassle free!
The dealership was performing some replacements and... - k13campion
The dealership was performing some replacements and repairs on recalled items when I took my explorer in they did fix one thing but said the doorhandles had to be ordered and that they would call me when they came in I have never received a call.
Warning!! Dropped off my F 350 for a simple recall one of... - Jgonzok0210
Warning!! Dropped off my F 350 for a simple recall one of there mechanic did something now my key does not appear, radio is limited. Returned to fix and they say it was just coincidence and want to through expensive parts at it! Take you vehicle to another Ford dealer!! Poor customer service and unknowledgeable mechanics!
We are 1300 miles away from home on vacation. The check... - No 1 C
We are 1300 miles away from home on vacation. The check engine light comes on so we take the car to Steamboat motors. A person comes out puts a scanner on it and determines it is faulting on cylinder 8. The service advisor comes out and says he can squeeze me in since it's likely a faulty spark plug or the coil which is located on the spark plug. Later I get a call saying they changed both and the car is ready. We get there and the bill is $380. $90 in parts which is reasonable but $280 in labor which equates to one and a half hours of shop time at the $180 per hour rate they charge which is a common hourly rate at dealers now. One and a half hours to install one spark plug is not. BTW the coil has to be removed to remove the spark plug so no additional time should be needed it's just part of disassembly and reassembly putting new coil on. I had the same thing done at my local dealer at home for $200.
Scott House and manager Chris Manwill were great to work... - Bronco Badlands
Scott House and manager Chris Manwill were great to work with. Professional. Straight up on pricing, Easy, no pressure sales team.
The best/easiest truck buying experience ever. Renee got... - rwcramer1
The best/easiest truck buying experience ever. Renee got things started online then Johnny took over and went above and beyond helping to get everything taken care of. We felt like we got a fair deal with not hassles. In and out of the dealership in under 2 hours ( just like Renee promised). Thank you.
Purchased the 2-year discounted service book with my... - Eric A.
Purchased the 2-year discounted service book with my certified truck. Was unable to use it, went through 2 Managers, 3 Reps and was over 2 months and 3 miles overdue for included services because... they've had hiring problems, they've had Techs leave, they didn't have appointments for 8 weeks, they didn't have a loaner to provide BUT, I could leave my truck for the entire day and they should be able to get to it and I could even wait in the lobby or come back. Completely unacceptable to sells services you cannot provide or realistically deliver. I did get to two Managers I though could help given the situation only to have an appointment made "not show" and the new Manager explain that's why he's gone. After pressing him, thought I was getting a resolution in the form of a refund of the book, was told I had to deliver it to them to do so. Even though the book is registered to me and my vehicle and they could insure it wouldn't be used, still made me yet again lose time, waste gas and time. When I arrived was told the new Manager would be with me shortly only to wait about 25 minutes to find out he wasn't in or available for the day and I had to leave it at the desk where they refused to provide a receipt. Meanwhile, I emailed clearly outlining that I didn't expect pro-rated charges and offered them every opportunity to outline the process. Ultimately, I received a partial refund. I called to discuss and as with the prior occasions received nothing but excuses. Unacceptable by all counts! Fortunately, other dealers and service centers seemed to have enough Staff, could keep them and schedule. I DO NOT recommend Phil Long Ford and intend to take reciprocal action for all my lost time, efforts and travel throughout this ordeal. Buyer BEWARE!
Excellent customer service, attentive, and most important... - José & Monica Aviña
Excellent customer service, attentive, and most important patient as we explored our options and how specific we were with what we wanted to buy. Hector Gallegos and David Kuchle were great to work with!
Do not do business with these people. Went in to get my... - Johnny blaze
Do not do business with these people. Went in to get my PCV sensor done and was told it's not under warranty. That's strange because it says, PCV system and oil filler cap are covered. I will be doing business with anybody but Ford for now on
Disappointing that the dealership does not stand by their... - dvdsantos99
Disappointing that the dealership does not stand by their own maintenance agreement sold at their shop. I purchased a maintenance agreement with a person at the dealership prior to meeting the 30,000 mile mark. I was informed that the maintenance agreement would cover all the required items needed. I was provided a menu of services that the agreement would cover. When I showed up for the coverage, the agreement was not entered into their system. I had to prove that I purchased the agreement which I did. I then requested the 30,000 mile service and I was informed that the FORD maintenance agreement is different than the Auto Nation maintenance service standards. Now that I had purchased the agreement the menu of services that Auto Nation stated I needed for 30,000 miles was dwindled down to an oil change and tire rotation. This is despite the fact that one of their service managers advised me what I would get when I purchased the maintenance agreement. The whole visit was a huge disappointment. I had to show my receipt to prove that I purchased the maintenance agreement. I never received the entire menu of services that were required at 30,000 miles despite the salesperson stating that it was covered. When I questioned why I did not get all that was required at 30,000 miles from Auto Nation as promised by the sales representative, I was informed simply that there is a reason why that person is no longer employed by Auto Nation. In essence implying that the sales person was terminated for improper conduct. I purchased an extended warranty for my truck, as well as, their best maintenance service. I have found that both are worthless. Although I have been a support of the Ford service line for many years, I would avoid this dealership.
The salesman was very friendly and went above and beyond... - BT22
The salesman was very friendly and went above and beyond to get me into the vehicle I wanted. All the people I have dealt with are very friendly and professional. I had a great experience and would recommend buying from this dealership. I told my neighbor about my experience and he purchased a vehicle the next week. This is one of the best dealerships I have dealt with in many years.
Nice people but poor execution. Promises made but not... - jk
Nice people but poor execution. Promises made but not kept. Then one of the two new trucks we purchased broke down on the way home.
When we went into buy a truck we dealt with Brandon G .... - jenkunkel02
When we went into buy a truck we dealt with Brandon G . He was very nice and work hard for us he help us out in every way. Thank you.
Quick lane Service responses to previous work done that... - M
Quick lane Service responses to previous work done that developed problems.
Re:Brakes, rotors, Tires balanced and rotated…
Have you visited the service center off Evan’s. You can’t find a place to park because their policy states, your waiting time frame for services beyond Quick Lane start when you leave your vehicle there. No wonder there are so many vehicles in those lots. They can service vehicles approximately 6 days out so you have to leave your vehicle.sit for 6 days. Stupid Policy.
With the technology in place and a little predictive historical performance you think these mental midgets could create a system that lets you know when to drop off your vehicle-1 to 2 days advanced w/texting notifications. Plus, the work that was done developed a rubbing sound in the rear of the vehicle 2 week after they worked on it.
Very, very bad. customer service.
A commendable dealership. - Bonanza 48.
5 kudos to you Vinny W. And the brood.Dustin F.'and Chris M.Thanks for making my car shopping experience a pleasant family affair. I highly recommend Bonanza Ford dealership to anyone who is looking for a 5 star authentic car buying experience. .
I have to give a shout out to the team at Burlington Ford... - Boykie
I have to give a shout out to the team at Burlington Ford & Lincoln. 8 minutes before their scheduled closing this Saturday, I walked in with a ‘contact dealer’ spanner on my dash. Jon and Vern were awesome. Did not worry about the clock. Took the F250 to the workshop, ran diagnostics and there was a Ford advisory/bulletin on gearbox. I left their facility about 90 minutes after they should have closed for the long weekend. No charge. Thanks gentlemen - you are what service is all about. Much appreciated. Peace and blessings to you
Dont buy from here!!!!! - Arizona32@
BE AWARE! I bought a used Ford F350 diesel truck from Chris Clark and before I got home the cruise control stopped working, the 4-wheel drive stopped working and a check engine light came on. I took the truck in to my local Ford dealer and was told it would cost $6800 to fix immediate problem. The biggest issues were the vehicle had blown by and that the engine would need to be replaced. When I told Chris Clark at GWSF about it and I wanted them to take the truck back because there was no way they couldn't have known about most of these issues he told me that if I wanted a vehicle with no problems, I should have bought a new vehicle! I have since then read many other bad reviews and would never purchase a used diesel from them. This seems to be a common theme among diesel purchases from Glenwood Springs Ford. They clearly don't care about their customers, just the almighty dollar! They give used car dealers a bad name!
Larry H. Miller Ford Lakewood
Phil Long Ford of Denver
General Sales Manager