Customer Service was very, very good! - F150 Lariet
Brystal did a great job for us in our search for a new truck! The customer service we received from beginning to end was very good, from all.
Top Reviewed Specialists At This Dealership
Good ole care!! - slcaruso
My 2013 F-150 transfer case has a catastrophic failure. The folks at Interstate Ford took care of me and the truck. They managed the whole warranty process, provided me with a loaner vehicle and stayed in close communication. Though Interstate Ford isn't the closest to me, it was well worth the 45-minute drive just for the quality of the experience.
Service work on my 28 year old Bronco2 - oldbroncoguy
I purchased a 1990 Bronco 2 in nearby Arvada last month. The car was in need of servicing before I could drive it home to Phoenix, Arizona. I came to Groove Ford for that work. The drive is around 1000 miles with many miles between towns.
My service coordinatorr was Thomas David in the quick lane facility. I want to compliment his focus and help along with the mechanic who serviced my 28 year old purchase. Mr David really helped getting me on my way by discussing and managing the scope of work needed to make my trip home uneventful.
Service work included an alignment, tune up, shock absorbers, change fluids, and screen this old girl for potential problems under the hood. The vehicle had not been maintained recently, although the used car dealership had replaced the front disc brake pads and recharged the freon before I bought it. Some of the Ford parts for my Bronco 2 had to be ordered due to the age of the truck.
I really appreciate Mr David's mechanical knowledge, as well as that of the mechanic's work. With virtually no appointment I was able to drive in late on a Thursday and leave for home on Saturday afternoon.
I had no problems at all on my drive and the truck ran much better after your service work.
Thank you very much. I could not have asked for a better experience!
Very Easy Process and Super Friendly Staff! - Julie
Although we knew what we were looking for before coming in, our process of even peeking at other vehicles while here was very relaxing. Our salesman, Nick, listened to our wants and needs and was able to point us the the truck we already picked out online and additional ones to consider that fit our list but never felt pressured by him. We ended up with one of the three we came to look at and couldn't be more pleased with the process. Even had my mother stop in during our transaction and she bought a car too! Would highly recommend this dealer for purchasing your next vehicle!
Your Sales and Leasing Consultant
Welcoming, informative & so helpful!! - Alexhollen
Came in to look at a used Subaru. Juan was so incredibly helpful with the financing & was such a joy to be around. Even though it wasn’t a Ford, he still new his stuff! I’m highly recommending him to anyone looking for a new car!
Internet Sales Representative
Service - bob
I usually don't like using a car dealership as they are overpriced, but Spradley Ford is good and we will continue to use them.
General Sales Manager
Wouldn't go anywhere else - Holly
7th purchase here, great selection and superior customer service. John took extra care reviewing this car and the transaction to ensure every detail exceeded expectations.
Pleasant experience, John is great, so is the new management - ALC
I really wanted a new vehicle, but didn't know if my less than perfect credit would qualify me or not. John had me qualified in minutes! I have never been somewhere before where I bought a vehicle and it was this smooth or laid back like it was at Steamboat Motors. From my understanding, they are under new management now, and wow, they are great!! There was zero pressure, they were flexible, quick, and very accommodating. All I had to supply was a one page application, my insurance card and drivers license, and in 5 minutes they already had me approved! Also, I am a Veteran, (so were many of them that worked there), and they had Veteran incentives I have never seen at any other dealerships before. They even offered to drive my other vehicle home which was 45 minutes away! Everyone there was so much fun, and easy to work with, I felt like I've known all of them forever after only spending an hour with them. If I didn't already have a job I love in a different field, I could see myself working here having co-workers like Patty, John, Marcus, Tim and Ralph. It was clear that their management appreciates their staff and their customers because he puts on a free BBQ every single Saturday for everyone. THANK YOU Patty for selling me my new Jeep Compass, and Marcus for shuttleing me around and getting my other vehicle home, John for getting me approved so fast and easy when I thought I wouldn't, Ralph, it shows that your management style and appreciation for your staff and customers is number one, you are laid back and funny and I really felt welcome, and Tim for being so personable, accommodating and inviting on the phone when I called about an oil change that morning - instead of saying "We are full today" he said "We will get you in, and we have free food today too we are BBQ'ing." I thought wow, how personable, that was great! So was the oil change! And I love my new Jeep! You guys were so great!
Great experience! - Aksakal
Bought a 2018 Ford Escape with no plans of buying. Billy and matt did a very good job at selling. Ask for Billy or Matt.
Sales/ leasing consultant
AMAZING NE Colorado Dealership/Salesman - Enclave Owner
We made a very specific request of they type of vehicle we wanted and within a week, Phil Riggleman found us a car to try. He bought this car and brought it in for us to try from another dealership a few hours away. He worked with us through sick kids for over 2 weeks before we were able to make it over for a test drive. He also found this car needed new breaks and tires which he didn’t hesitate to replace to make sure we had a great experience. Through all of this he insisted “no strings attached” on this car. If we weren’t completely happy with this one he would look until he found what we wanted. He worked to find us a deal on this car to fit our price range and which also met all of our other criteria. He was never once pushy to make a sell. He even offered his personal number for calls anytime. To put an exclamation on our excitement of getting a new car, he delivered this to our house (30 minuets away) and we signed papers here. This was an amazing buying experience and I would recommend Bonanza Ford of Wray and especially Phil Riggleman to anyone!
Great experience buying a car from out of state - gatewayvisitor
My wife and I went shopping on the Ford website and built our dream truck. Then we searched dealer inventories for our selection and failed to find an exact match. We pared down our choices to the most essential and searched again and again found nothing local. Neither of us wanted to order a custom truck from Ford for various reasons so we used the online search engine to hunt for the nearest truck that matched our criteria.
It happened that we found our truck in Delta, Colorado at Hellman Motor Co. Unfortunately it was too far away for a dealer transfer so we got in touch with Hellman. From the start the salesman we worked with was professional and honest. He guided us through the things we would need to have in place in order to fly out and pick up the vehicle.
To be honest, the whole thing was a little scary at first. The staff at Hellman put us at ease and worked with our concerns about the financial end of the transaction. The day we arrived in Grand Junction by air, a Hellman representative was waiting to drive us and our luggage to Delta. The truck was in perfect condition and exactly what we wanted and the terms were exactly as we had arranged.
Many thanks to the folks that helped us out. I highly recommend Hellman Motor Co. They are a credit to their profession.
quick, easy - pipeman43
i went in for my first oil change, everything went smooth. i left the truck and in two hours they had called me saying everything was done. When i picked it up their was not much to say being the first service, which was great.
Western Slope Car Buying - Carole
Lou Peters is the very best car salesman I have ever worked with. He was so generous with his time and all my questions. The dealership personnel were friendly and helpful. Thank you all very much, you are all why I come back for my cars.
Rip off and no integrity - Lovebug12386
I took my car in to get the sunroof either repaired or at least closed. After having my car all day they charged me $70, left the sunroof open and told me I would have to pay a $1,200 for a new left side track. The following Monday I took my car to a trusted Auto Body shop, the gentleman was able to close my sunroof within an hour and charged me only $40. If I could give this place 0 Stars, I would due to lack of integrity.
Great our sales man knew everything about the car - Mary77
We had talked to other Dealers and all they wanted was to sale is anything. Jeff took his time showed us every vehicle on his computer from least expensive to most. When we found some we liked he went right away to get the keys. He was a great salesman! Would use him again in a heart beat!
Had a good experience salesman and staff were helpful and fr - Husker's
I gave the rating that I did because they were helpful and friendly and didn't take very long to get everything done with the purchase.
Got the "run-around" - Nunya
Pick out everything you despise about the car-buying experience, and Phil Long Ford Chapel Hills probably has it. Inexperienced sales people waiting to pounce on you when you enter the lot, guessing at answers to your questions. "Managers" hovering around eavesdropping but not helping. High pressure tactics and unfulfilled promises. The whole place feels like a Ponzi scheme. I wanted to see a Platinum F250, they didn't have any. I was told they would be in Friday. Called them back Friday, Saturday, and the following week. Sales rep had no idea if they were coming in or not. He finally called to see if I was coming in, when I asked if they had the Platinums in, he said no. Why would I come in if they don't have the model I wanted to see?? I went to Medved in Castle Rock where they had the trucks I wanted in stock, had a great experience there. I won't be back to Phil Long Ford Chapel Hills.
Horrible Experience - s.n.d__
I went in to trade my car in. I get it, it had negative equity. I waited to see if I could get approved for several days. I did not get approved. So I went to bob Penkhus Mitsubishi dealership where they had a lot better selection and when I went to get approved they said my credit went down. Phil long ran my credit through 10 different banks plus their dealership. Which is ridiculous. Bob Penkhus gave me the max trade in value and also told me how to get rid of my negative equity (over $4,000) and I ended up getting the car I wanted. At the end of the day bob Penkhus all the way. They have great staff and are very helpful. They will not screw you over either.
Amazing customer service! - Atokarski
I am so impressed with this dealership and the internet sales manager Chris! They exceeded our expectations and were honest and trustworthy. I have never in my life had a better experience at dealership. Thank you for making my husband's truck dreams come true and being such an amazing team!
Happy customer - byufan
I usually wait about 2hours for an oil change, at other Ford dealerships. But when I came to LHM. I was happy to find out that it was a little cheaper and my vehicle was done in less time. So thank you!!
Great Experience! - rlasinski
The service we received from Jay McKnight was amazing. He took great care of my family and me during an emergency stop...going way above normal customer service to make sure we were informed about what was going on, what it was going to cost, and that we were comfortable during the wait. I'd highly recommend visiting Jay and the great service team for all your auto service needs!
Salesman lied to my face about registration & taxes - SuperDuty16
Leo lied to my face about registration and taxes to try and make the sale. I'm not from Colorado originally and I was asking about how the county would handle registration, taxes, plates, etc. He told me that the first time I go to get plates, I would not have to pay anything. I now know that the county will charge registration after you pay taxes to the dealership, which makes sense. That isn't the problem. The problem is that LEO looked me in the eye and lied to me about this, probably assuming I would forget later on. I didn't forget. My family has been buying Fords since the 1940's. I am extremely brand loyal, but I'll continue that tradition somewhere other than Brighton Ford.
Excellent - trsh_jones11
Ivan was a great help,through the long process..He gave me lots of information about the car and sales of the car.Wonderful overall...
Horrible Customer and Vehicle Service - Zack Adam
Brought my 2015 Focus in early for the 20,000 mile maintenance. During this maintenance a minor oil leak was discovered. Once discovered the service "advisor" scheduled my appointment out one month later to have it repaired. Within 24 hours of picking up my vehicle after the minor oil leak was allegedly repaired, the entire contents of my oil reservoir leaked all at once on my company's parking lot. The justification was that the service technician didn't install one of the gaskets properly and it "rolled off" therefore causing a massive oil spill (about 4 quarts of oil). I have been trying to get Big Mike Naughton Ford to clean up their mess with no luck. The service managers (Jamie and Blaine) have failed to not only repair what was a minor oil leak but have also failed to clean up their mess. Now I am being told that there can be nothing done to clean up the mess. They have not even attempted to bring in a professional service. I also now have more issues with my vehicle than what I started with . It seems that when these so call techs work on my vehicle, disaster strikes. I am now scared to bring my vehicle back in for the other problems that are now occurring on this vehicle. What do I do? Both of my Grandfathers retired from Ford (I am originally from Detroit) I buy Ford vehicles purely out of loyalty and now am worried that if I bring my vehicle in for service again, I will continue to have issues. Also escalated these incidents to the owner's son (Mickey) who implicitly said that Big Mike Naughton Ford does not care about customer loyalty, does not want me to buy my next car there, and does not want me to bring my vehicle in for warranty-based service.
Dishonest dealership - goirish629
Very dishonest group. They quoted my vehicle to buy it and so I drive 45 mins and sit there for an hour only to have them tell me a price $825 less. I ask why and the answer I’m given is I don’t know. Well I know, it’s dishonest dealership games! Wasted 2.5 hours of my time on my day off.
Do not trust their sales process or people - billionnissannocustomer
Pulled the rug out from under my 2 day purchase attempt. Gave me a story about someone buying the vehicle the morning of the 2nd day during our continuing cross country telephone communication. Friday morning I prompted the salesman to get the photos I had requested from him yesterday sent to me so that we could finalize the deal today! The sales manager was also aware that the deal was basically done because he and I had made an agreement for a trade when I had driven to Durango. Cut to the end- Salesman Travis calls back and says they sold it this morning. Think this was an outright lie because they both knew it was there late morning and that I fully intended to purchase. Can only suppose someone showed up and offered more on the spot. So what do you think? Trust them? That's up to you, but I certainly do not.
Horrible - salidadodgesux
Any good reviews are probably fake. They do not care about their customers and will take any opportunity to royally **** you over. Go anywhere else!
Nissan purchase - Gun1
Sales department made sure sale got finalized
No follow up from there forward
New tires were to be installed on purchase, no call saying not completed
Left w/vehicle told sales to call me this time as per status
Service department called next week said tires were in stock
Tires installed not what was agreed upon
Two weeks later sales has yet to follow up
High pressure sales very very high pressure - Bob Sweeney
I take advantage of you in a bad situation and use high-pressure to sell you stuff you do not need in any kind of repair