Outstanding customer service - Miller2017
Brystal at Columbine ford went out of her way to find me my 2017 Ford F-250 in another state. She always kept me in the loop throughout the transporting process and once the truck was found it was less than a week and I drove away in my new truck. This Ford dealership is lucky to have such a good and courteous employee and I will recommend this Ford dealership to everyone who asks me where I purchased my truck. Awesome experience thank you Brystal Hazelbush and Columbine Ford in Rifle, Co.
Top Reviewed Specialists At This Dealership
Great service as always. - FordF3504thefourth
Quick, easy, and reliablbe service. Have been bringing work vehicles in for years, this was the first time for my personal vehicle and received the same professional service.
Great service - Jordon Dizon
This for many reasons my 5 truck in 4 years and my 4 dealership. I have never written a review before but thought I will do pass on my great experience that I had there. I worked with Gabe and Janhte and they were very fricken awesome. I felt they were listening to what I wanted and did not try to force a car on me. They were knowledgeable about their cars and answered all my crazy questions. They were all great with my kids as well. Would 100% recommend Groove and Gave to everyone, thanks!!
Great Service!!! - scavuzzo5
Phil Long Ford has treated me with utmost respect. When I have to take my F250 in for service, which doesn't happen very often, I know I will be taken care of fairly and quickly. Don Heck is the best service rep I have ever dealt with, my entire life. Don is professional, friendly, experienced, knowledgeable, helpful and an all around great guy. I highly recommend Phil Long and Don Heck.
Great service.. - Oscar15
Took my F150 for oil change with out appointment didn’t have to wait as much as I thought... I love the service!! I’ll recommend it..
Amazing ... honest.. friendly service - Vicade2002
I had been looking for a car now for months and months with no luck as far as finanacing due to some credit issues etc. but I called these guys and within a half hour they had me come in.. pay $0 down and I left within two hours with an amazing car I’m absolutely Inlove with. they have extremely knowledgeable staff who care about the customers experince and are very culturally competent. I’d say, if you’re looking to purchase your new car there’s no question where you should go... thanks a lot to Ty, Bryan and John for taking good care of me .. this was an awesome experience 👍🏿
Great experience in the purchase of my new Ford F1 50 - Diane
Just purchased my new F1 50 XLT from Longmont ford with the help of Nick George what an awesome salesman would highly recommend visiting Longmont ford and asking for nick.
Your Sales and Leasing Consultant
Used 2014 F150 purchase - Steve51
Absolutely the best sales service from Clif Isaacs. He was very helpful, patient, and extremely easy to deal with - no pressure. He even came back in on a day off to help me further. It was an all around great buying experience for me. Clif deserves a promotion!
Overwhelmingly Positive Car Buying Experience! - b.irie
When I walked into the dealership I expected to tell Kody my budget and pretty much walk back out. Not only did he fit a car into my budget, it was considerably newer and with less miles than I ever thought possible! He made the car buying experience quick, simple, and even enjoyable! Thanks also to Charles, Drew and John for rounding out my overwhelmingly positive experience with Steamboat Motors. I will be referring this dealership to everyone in Steamboat!
General Sales Manager
Best experience ever - Michael123
I walked in and I walked into a mirror and Lewis be too careless and everything was came into O'Meara Ford dealt with Luis the beast from the Middle East it is our fifth purchase from the big O'Meara Ford. Awesome service we will definitely refer people and come back again customers for life.
Service and Parts are OUTSTANDING!!! - Texas Snowbird
I've been using Faircy to service and find parts for my 1991 Ford Explorer at least 10 YEARS. KUDOs to Service Advisors Paul & Brent, David & Larry in Parts and ACE Mechanic Alex. I recommend Faircy routinely to my friends for Service (and Sales). These are great people, friendly and honest. For example, Paul has saved me from even needing Service by pointing out what I can fix myself and given great tips on extending engine life in my original 4.0L V6 with 405,000 miles and counting - no overhaul.
Great 2014 F-250! - f250bruceman
I would like to thank all the staff at Medved Ford, we are very happy with our awesome 2014 F-250. We look forward to hauling our 5th wheel camping this summer!
New F 150 - Lang9186
Just bought a new F150 thru Trinity. Went in looking for a late model used truck, but fell in love with the new ones. Trinity found me exactly the truck I assembled from your brochure I couldn’t be more pleased with either the truck or Trinity. I really feel I got lucky. Thanks Trinity!!
Great Service - Dan1010
I have Freeway Ford do all the service on my F350. I have always had great service, I deal primarily with Otis, but all the service reps are very friendly and helpful.
Terrible customer service - Stacia
I received notification that a price had dropped on a particular vehicle at DMC through Cargurus.com. I called to verify the vehicle was still in stock and the price, which was 3k less than the previous listing price. The sales associate explained the price in their system did not reflect the price drop and assured me he would call me after he spoke with his manager. I never received a call back. I finally received a text later saying they were not honoring the advertised price because of a discrepancy online. Fair enough, I get that accidents happen. I responded that it was disappointing nonetheless. No response from the dealership. They handled it so terribly, and did not do what they said they would. It is as if they thought I was not interested if the price was not dropped, and that is not the case at all! But they didn't even bother to respond to me to figure that out. At this point in my life, I do not believe there is such thing as a good, honest car dealerships or salesmen. Stay away from this one, for sure
Great Truck Buying Experience - I Reynolds
Working with Joel Brown at Loveland Ford was an absolute delight. Actually, I would say my best truck buying experience ever. My wife and I stopped by just before closing time to look at a new F350 and was greeted with enthusiasm by Joel even after a long day. Joel was super helpful and informative about the truck I was wanting to purchase. In fact he found the exact truck we were looking for and let us take it home for the night to be sure it was a good fit. The next day I met with Joel to finalize the details on the purchase and ask a few truck specific towing questions. He answered all of my questions quickly and negotiated with me to get a fair price. I would highly recommend Joel Brown and Loveland Ford for any vehicle purchase. Any future truck purchases for me will be with Joel and Loveland Ford. Thank you Joel.
Got the "run-around" - Nunya
Pick out everything you despise about the car-buying experience, and Phil Long Ford Chapel Hills probably has it. Inexperienced sales people waiting to pounce on you when you enter the lot, guessing at answers to your questions. "Managers" hovering around eavesdropping but not helping. High pressure tactics and unfulfilled promises. The whole place feels like a Ponzi scheme. I wanted to see a Platinum F250, they didn't have any. I was told they would be in Friday. Called them back Friday, Saturday, and the following week. Sales rep had no idea if they were coming in or not. He finally called to see if I was coming in, when I asked if they had the Platinums in, he said no. Why would I come in if they don't have the model I wanted to see?? I went to Medved in Castle Rock where they had the trucks I wanted in stock, had a great experience there. I won't be back to Phil Long Ford Chapel Hills.
Excellent Experience - ChasC
Purchased a new truck and a no pressure, accommodating, friendly experience. Duwoyn Snipe was a pleasure to work with and we will look at trading our next vehicle here as well.
STAY AWAY - Mike Scorp
Bad Experience. Do not do service here! the have lied and told us there is nothing wrong with our vehicle and now there is nothing they are willing to do to make it right.
Sold me a lemon and knew it - Hendrickson construction
I purchased a used 2002 Ford F-350 in December of 2016 from Glenwood Ford. The truck had high mileage on it but the service Dept had inspected the vehicle and said everything was good to go. Immediately after purchase the vehicles developed a oil leak. I took the vehicle in to have the oil leak fixed and $8700 and 5 weeks later my truck was out of the Glenwood springs service Dept. Apparently their first Inspection of the vehicle was not very thorough. The truck has now been back to the shop 3 times in less than a year. The latest oil leak was going to cost me $7000 to fix. I asked the dealership to give me a fair trade in price for the vehicle and I would purchase a newer model f-350 from them. The truck has been at the dealership since July and they just called to tell me the work is complete to put the vehicle back together and that I need to pay an additional $378 to get it out of the shop. No trade in value, nothing from the sales Dept. Do not trust this dealership as they use the old bait and switch methods used car dealerships are known for.
New SUV - Saraht
My husband & I bought a 2018 Escape on 12/30/18 and it was so far the best experience I have ever had buying any vehicle. Leo and Josh went above and beyond to make sure we looked at every car I ask to look. Whey even stayed with in our budget.
Worst Ever - Nan123
The financial guy Jimmy answered his cell phone in the bathroom and told me to tell the front desk where he was. Why did he answer?? The sales guy doing our paperwork from lease to buying didn’t ask or tell us what was going on. We didn't even know we were buying it until I ask why he needed my SS#. Then I had already arranged financial back up but they did all the paperwork under their financial peeps, which had to be all redone, thus why we called Jimmy in the bathroom when we came back to finish all the paperwork again! It was the worst and most uncomfortable experience.. service dept was good while we were leasing! Will never go back or recommend!
It's about accountability. - Mister Marcus
Foreword: I have had my Ford Fusion for 4 years now and it has served me extremely well because I do more than the minimums on it. In Washington State I got excellent service for it. Here in Colorado, I don't know if everyone is just high on weed or what the problem is but this place is broken - and as another noted, it starts at the top.
There are three outstanding recalls on the car. Ford neglected to ship sufficient stock to the dealers. Three times over the past three years I have tried to get them done, no parts. The fourth time, they had parts (allegedly) but no time to do the work, because this service center closes at 4pm (allegedly). I get stock, I get it. What bothers me is that if these people were accountable, the customer experience would be better managed.
I prefer booking online so I can see availability and compare against mine at a time that works for me, since I work during the day in a government job and don't have the luxury of coming in any other time. I was told this was okay to do, and did so over a week in advance. Get to the dealer right on time, told that online booking is basically BS since you still won't get assigned a tech. Then why have it?
But ignoring this for a second. Printout comes in. Ideally, they would look at it, see what I'm asking for, determine there's not enough time to do the work, then call me to pick a different day without having to ask for all of my information again. They don't do this. They didn't do it the first time, so I wasted not only a trip but half a day when they didn't have parts, knowing they didn't have parts, where they could have told me well in advance so as to save a trip.
In fact, it seems like they completely ignore the online booking, as she couldn't find it for the life of her. Sounds like a broken system and I question why have it at all?
Last visits I asked for 30k maintenance, they did an oil change. An oil change is NOT 30k service.
SO my problem is not the stock availability. My problem is that with a simple phone call to the customer and alternative arrangements, everything would have ended up much smoother. Instead, I took off work for nothing just to be told yet again I can't get this work done - and I will get yet another letter (#5 now) from Ford asking me to do something I can't.
Wouldn't ask them to fix a pencil!!! - Truck guy 007
Took in my wife's f150 king ranch to fix sunroof. They broke it trying to fix it. Left grease tags and grease marks all over in interior!! Very unprofessional!!
Nissan purchase - Gun1
Sales department made sure sale got finalized
No follow up from there forward
New tires were to be installed on purchase, no call saying not completed
Left w/vehicle told sales to call me this time as per status
Service department called next week said tires were in stock
Tires installed not what was agreed upon
Two weeks later sales has yet to follow up
Salesman Went Above and Beyond Normal! - Joel and Laura
Last week of June 2017:
Salesman Mario Archuleta went way above and beyond to get us back on the road!! My family and I, from Illinois, were on day 2 of our summer vacation when we became stranded due to my truck breaking down. Prior to it become immobile, we looked at a new gas f250 and did up the numbers. On our way back to the camp ground to "sleep" on it my truck's rear end went completely out on us and left us stranded on Pueblo Boulevard. I called Mario at 7:55 and told him we will take the new truck. He said "Great come on in tomorrow". After I explained our circumstance, he went above and beyond any sales person I have ever dealt with!!! Now after hours, he brought the truck out to us and had his son pick him up in his personal car. He stayed there with us and personally helped us unload all of our vacation gear and personal stuff into the new truck. He allowed us to take the new truck out to the campground and we returned in the morning to do the paperwork. He also set up the tow truck to come pick up our broke down truck. We came in the morning and did the paperwork. He also had someone go to the next dealer and get the right hitch that we required for our trailer since they no longer had one in stock.
Since I am kind of a back yard mechanic, I was going to come back out to Colorado for my old truck and repair it. He set up to store it and said it will be here when you return from your vacation. I ended up getting it shipped back home (second week of July 2017) for cheaper than I could drive back out there to get it. Mario took care of EVERYTHING for me from the dealership end. He had my keys in his desk. When the contractor came to pick it up, he had it pulled out and ready to go and personally called me to let me know that the truck was loaded and on its way back home.
I have never been so grateful to anyone who went completely above and beyond for someone when they didn't even know or have to do all that! Mario, you are a Godsend! Thank you sir! We will always be grateful to you for doing everything in your power to save our summer vacation and get us back on the road! Sincerely, THANK YOU!!!!- Joel and Laura
Poor Service Department - excustomer
With a confirmed appointment, I drove from Kremmling and dropped my vehicle off on Friday, December 1st, for several service items. Given the volume of expected work I anticipated leaving the vehicle overnight and arranged for a rental car. I heard nothing back from your service department on Friday or Saturday. Having heard nothing on Monday I called the department and talked with Mr.McKnight who told me that the vehicle had not even been looked at but that he expected it would be completed by Monday afternoon. I arrived early afternoon and was told no repair/service work had been done on the vehicle; instead I was presented a Recommended Action Plan. Mr. McKnight stated you would not have any of the required parts in stock for at least a week.
Mr. McKnight and I reviewed the plan and agreed to which items would be completed and which “recommended services” I would decline. I questioned the “fail” status of the PCV valve, spark plugs, coil boots, and recommended tune up in the next 10,000 miles. A comprehensive tune up was done less than 5,000 miles previously. Mr. McKnight stated these items were not actually inspected and the need was assumed based upon mileage. At best the wording is a deceptive practice which I suspect influences less informed customers to perform unnecessary work and would have cost me over $700 for unneeded work.
I asked why the vehicle had not been looked at for three days, causing me additional rental vehicle charges, and now requiring an additional trip to/from Kremmling as well as another vehicle rental. He stated that the service department “sometimes gets backed up” and only those vehicles with confirmed appointments would then be serviced. Since I had a confirmed appointment this should not have been an issue and, if the department was actually backed up, I should have been notified when I dropped the vehicle off. Needless to say this reflects very poor customer service.
Retrieving the vehicle, I found a muddy paper floor mat, and an open fuse box with the cover lying on the floorboard. I appreciate your technicians trying to protect the interior but the mat should have been removed and the fuse cover reinstalled; both of these indicate sloppy work on the part of your staff and poor customer service.
I returned the vehicle on Monday, December 18th, for the agreed upon work. On the afternoon of the 19th I was advised the approved work had been completed. Upon picking the vehicle up the morning of the 20th, the following were discovered:
1. The tire sensor fault was not repaired, although I was billed for the repair. The vehicle was returned to service and I waited approximately an hour for the repair to be completed.
2. I was billed over $200 for repair to the backup aid system. I felt the repair cost was not worth the value of the backup aid and this repair was specifically not authorized when Mr. McKnight and I reviewed the recommended work. Mr. McKnight claimed the repair had actually been made when the system was diagnosed; this is contrary to what I was told on December 4th when we reviewed the recommendations. Mr. McKnight agreed to make some adjustment to the charged labor time as compensation for this.
Both of these items constitute poor, unacceptable customer service.
That night, in Denver, I was unable to start the vehicle, with the starter not engaging the ring gear. I could hear the starter Bendix gear spinning but that was it. After ten attempts, I ended up walking several miles to where I was staying for the evening and I was able to get the vehicle started the following morning. The problem has continued intermittently since then. One of the items the vehicle was originally brought in for was that the starter would intermittently fail to engage the ring gear, sometimes requiring as many as 3-4 attempts with the ignition switch (although I had never had a complete failure to start). I had indicated to your service staff at that time that, based on the symptoms, I suspected damaged teeth on the flex plate ring gear. The recommended service (item #3) indicated that, according to your technician’s diagnostic, the problem was with the starter and it needed to be replaced. I contacted Mr. McKnight via email, and later via telephone, asking how your technician determined the starter was the issue, and for the diagnostic information your technician had gathered on this problem; this was refused and I was told to bring the vehicle back in so that “the technician can look at it again”. I concur that on older vehicles with starting problems the starter itself is commonly the problem but given the symptom, and that the problem not only persists after your repair but is now worse, it is obvious your technician was simply playing the odds rather than performing an appropriate diagnosis. His bet cost me nearly $500 and left me worse off that before the “repair”. By any metric this is unacceptable customer service.
I recommend this service department be avoided except for perhaps the most basic recurring maintenance items that you KNOW need to be done, and that caution be used when developing the specific work order.
The Bonanza Ford Mercury, Inc. staff is fantastic. ... - cam.johnson.777
The Bonanza Ford Mercury, Inc. staff is fantastic. Worked mostly with Phil Riggleman, the General Manager, who was great! The best truck purchasing experience that I have ever had, getting to work with honest, nice and wonderful people. I would definitely purchase another vehicle from Bonanza Ford. Thanks again.