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Ash listened to our needs, and helped us find a vehicle... - Mountain Soul
Ash listened to our needs, and helped us find a vehicle that fit our budget and had must features. He's up beat and pleasant to work with.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Internet Sales Representative
The treated our son incredibly fairly, Kelly worked with... - teresajmiller19
The treated our son incredibly fairly, Kelly worked with our son through the whole process. Listened to his needs never pressured him and got him into a GREAT TRUCK! We will start buying from them all the time! Thanks Kelly Frank
Internet Sales Manager
Overall great experience. Kevin our salesmen was very... - Zach27
Overall great experience. Kevin our salesmen was very kind and listened to our needs. He wasn’t just pushing us to get the sale but walked with us through the entire process helping us find the perfect vehicle for my family and I. Sean was extremely helpful and took a lot of the stress out of buying a car. Both were a great joy to work with. Would strongly recommend both of them to all, as well as Larry H Miller Ford. Thank you for the stress free, exciting journey of car shopping.
The experience I had at Sill-Terhar Ford was excellent.... - pjcarmody62
The experience I had at Sill-Terhar Ford was excellent. My salesperson Graham Derbyshire was very friendly and professional. His follow-up was also excellent. I would not hesitate to send my friends and family there.
I purchased my 2020 F150 Lariat from Groove it was a... - mkvwhite1
I purchased my 2020 F150 Lariat from Groove it was a wonderful experience from the moment I stepped into the dealership I was greeted by several employees wanting to make sure I was being helped. I worked with Arkadiusz Raclawski, (Internet Sales Manager) who made sure during the entire process that I was receiving stellar service from selection of the vehicle through price negotiation and the finance process. I would definitely purchase my next vehicle from Groove Ford based on my experience.
BRAD MAYO, DID AN AMZING JOB FOR ME I DID EVERYTHING OVER... - calebhebel094
BRAD MAYO, DID AN AMZING JOB FOR ME I DID EVERYTHING OVER THE PHONE AND HE BROUGHT MY CAR UP TO ME. ILL BE BACK FOR SURE AND FOR ANYONE THAT IS LOOKING FOR A USED CAR I WOULD TELL YA TO GO THRU HIM. HES THE BEST HANDS DOWN. THANK YOU BRAD MAYO
We had a great experience working with Shawn. We were... - tburton
We had a great experience working with Shawn. We were given a fair price for both the new vehicle and our trade in. The process was quick and painless.
Bought a used Mazda CX-9 here. Unfortunately I made the... - ben29
Bought a used Mazda CX-9 here. Unfortunately I made the rookie mistake of not checking the undercarriage and assuming everything was good because the exterior was in excellent condition. Well I later found out that the bottom was so rusted out that I couldn’t even get an alignment done without spending $$$ on repairs. Ended up trading it in at a $7k loss. These dealerships have mechanics comb over vehicles before they buy them to get the best deal, so it stands to reason that they already knew about its poor condition but sold it anyway. I’m guessing the word “ethics” doesn’t come up a lot at their sales training. Beware of this dealership. And don’t buy a crappy Ford.
Spradley Barr is A+ and I have never had a bad experience... - Jason H
Spradley Barr is A+ and I have never had a bad experience there. Recently, Irwin Galena sold us a vehicle at a great deal with a fair trade. Our lease return didn't go according to plan because of the errors of another unnamed dealership, and Cosmin Olea took care of tracking down our payoff, making sure it made it to Ford Credit, and saving us from a late payment reporting that was undeserved. We have a deposit on a Bronco and look forward to purchasing from Spradley Barr again. We live over an hour away from Spradley now and it is worth the drive.
Excellent experience working with Ryan at Loveland Ford.... - Dennis
Excellent experience working with Ryan at Loveland Ford. He found me the super duty I was looking for and got me a solid deal on my trade in.
AVOID THIS DEALERSHIP. They are simply untrustworthy and... - maya
AVOID THIS DEALERSHIP. They are simply untrustworthy and unkind, and I hope my experience will show you the staffs' unfortunate behavior and priorities. After leasing a car for a few years, I wanted to buy it out. I had called a few dealerships to determine who had the lowest dealer fee. After speaking to the salesman David 4 days ago and the manager John twice yesterday, they had both reassured me that there are no other fees for buyout on top of the dealer fee so I would be paying $500 total. Once there, I started the process with the same David, who claimed we had never spoken before. After a roundabout conversation, he eventually stated that in fact Ford charges a $500 fee for buyouts AND the dealer fee is $800 for a total of $1300. Conveniently, I had spoken to Ford directly prior to this visit and learned that Ford most certainly does NOT charge a fee for buyouts. Clearly attempted deception. Following this, a second salesman named Matt stepped in. I thought he would provide some clarity and help alleviate the situation. Unfortunately, Matt's priority was to attempt to undermine me by stating that his phone records only show one call from my phone number to the dealer. After directly showing him my cell phone's call records and him seeing the repeated calls to the dealer, Matt again attempts to shift blame to me by asking, "Where did you get that number? It's not ours.." So to put this debate to rest, I simply call the number on my phone and place it on speaker, and all of us together hear Katie, the receptionist of this dealer, answer the phone. Obviously I had spoken to this dealer a few times and was reassured of what I would be paying. But on arrival, David dismisses responsibility by claiming we've never spoken and tries to push a "Ford fee" on me, and then Matt attempts to undermine me by saying I've only spoken to the dealership once which simply was not the case. As a woman coming into a dealership to buy a car, I expect salesmen to try to play me a bit, but this was outright devious and disrespectful, and a complete waste of my time.
Please save your money and time and go elsewhere where you will be treated with respect.
Is there a way to give negative stars rude staff horrible... - Tkellyglass
Is there a way to give negative stars rude staff horrible service.Really awful experience they refused to do my airbag recall and were very rude. This sets them up for liability if there is an accident and someone is injured.Will never go here again.
Our family have had great experiences with korf in... - Suerazo2632
Our family have had great experiences with korf in Sterling. Everyone is knowledgeable and always helpful and we have gotten great deals and great vehicles.
Keith Brooks is an amazing salesman he made buying a... - Lorenzo
Keith Brooks is an amazing salesman he made buying a painless experience, with a no pressure can do attitude. Will buy our next car from him.
Bought my last 6 cars from Durango motor company. I like... - Toddrleininger
Bought my last 6 cars from Durango motor company. I like the no haggle business model. Prices are always very competitive. I will continue to use them in the future.
Overcharged and packed in $50 fee for uniforms and shop stuf - brichardsmail-sandiego
I was traveling and had to get some assistance with a overheating problem.
I always get a quote for services, I was told 2 hours and labor rate of $125 My Invoice came out to $325 labor and $50 for Shop supplies.
2.6 hours and charged me $50 for someones uniforms.
I was not expecting anything over this, without calling me or walking in the waiting area and telling me otherwise.
During my checkout. I noticed a $50 CHARGE FOR SHOP SUPPLIES.
They said this is on every ticket, like the DOC fee when you buy a new car, except this $50 fee is to cover employee uniforms, etc.
WHAT A RIP OFF, not to say,
2 hours plus our Shop fee of $50 on all tickets.
reason, they don't tell you until they are charging your card, I would have left before. Bad enough paying 125.00 dollars an hour, and them sneaking in another $50 fee to rent uniforms for their employees, and shop cleaners, I should not have to pay an additional fee unless it it disclosed.
Best bet, find an independent dealer to work on your Ford.
I bought my first car at 16 and drove it for 14 years.... - Courtneyreese
I bought my first car at 16 and drove it for 14 years. When I came to buy my first new car after that, I was a little nervous! Taylor made the experience so easy and relaxing. He was honest & informative and never made me feel like I was under pressure. I really appreciate all the help and guidance through the process. Thank you Taylor!
Service dept and mechanics - Sparky
These guys are great, needed help with a water pump, they were quick to respond, professional and the service advisor and mechanic were awesome. The mechanic was experienced and knows his craft. They earned our future business!
Got an excellent deal on my Ranger! Friendly staff and... - gjflyfisher
Got an excellent deal on my Ranger! Friendly staff and excellent customer service. I have taken my Ranger in for service and the service department was extremely accommodating and fast.
This dealership takes very good care of their customers,... - jhollingsworth2011
This dealership takes very good care of their customers, very friendly and goes above and beyond to make your feel comfortable with the work they do.
A commendable dealership. - Bonanza 48.
5 kudos to you Vinny W. And the brood.Dustin F.'and Chris M.Thanks for making my car shopping experience a pleasant family affair. I highly recommend Bonanza Ford dealership to anyone who is looking for a 5 star authentic car buying experience. .
I'm a long time ford customer, each time me and my family... - Eddie
I'm a long time ford customer, each time me and my family walk into ford, we are greeted and kindly asked how we can be helped. We've never had a bad experience and we always leave satisfied with the service we recieved.
Brought car in for intermittent window and driver seat... - Buschw33
Brought car in for intermittent window and driver seat issues and was told it needed new switches for both issues and they would arrive in 2-3 days. 3 days pass and no phone call to let me know if they arrived or not so we can schedule repairs. I call on day 5 and nobody answers and I leave a message. No call back. I call again on day 8 and am told parts are there and service rep will call me back to schedule work. No call back. Day 11 I drive to dealership to inquire as to why they haven’t called me. I’m told “we only have one service rep and she is real busy”. I proceed to ask if I can just pay for the parts and have work done elsewhere as they are obviously too busy to help me. Service guy points to parts desk “over there”. I bought parts and left. I’ll have Ford dealership in the Colorado Springs do it. To think we almost bought a car there. Lousy customer service and lack of interest with my car. Go somewhere else
Amazingly nice and professionalWow!! Went above and... - fisherpgh
Amazingly nice and professional
Wow!! Went above and beyond
I am not usually a person who reviews, but this was such a great group- I felt very motivated to share
My husband and I bought a truck from this dealership. We... - Dodge Lady
My husband and I bought a truck from this dealership. We had good service from them several times for warranty and other work. But then, my husband was the one who interacted with them. My husband recently died and so when a check engine light came on, I was the one to make an appointment with the dealership.
Not a good experience! Service writer, I hate to say, seemed sexist during the discussion about the light, definitely did not treat me as he would have my husband. Also, he made an issue about me leaving the vehicle at the dealership 2-4 days for the check engine light evaluation / fix. I am retired, so could wait -- I knew what the code was for the light and the probable repairs, the only reason the dealer ship would need more than a day to do the job, would have been poor scheduling or not having a part. Further, being single with a 90 mile drive, one way, it would (and was) a hardship for me to leave the vehicle. I said I would wait for it. After 6 hr wait, service writer told me that a 'wiring harness' , yes that was his exact words, had to be replaced. I believe him as the electrical connection was one of the possible problems. The agent said they did not have the part, and I would need to bring the vehicle back and leave it to be worked on. I made all the arrangements for this to happen. When they were done, the writer gave me the warranty receipt, but not the repair order, detailing what had been done. I asked for a copy, as I keep records of all work on my truck. When I finally got a copy, it did not say anything about a wiring harness, instead they only replaced pins on a connector, and ALL the work had been done on my first visit!!!!! PLUS, when I got home, I opened the hood and found an air vent connection completely disassembled. I took a picture of vent and sent it to the service agent via his email. I have not heard a peep from him regarding my email. I am saddened by my experience, I would like to be able to trust this dealership..............
Complain and get fired - disappointed
My vehicle received service on 12/4/18. The problem reoccurred on 12/11/18. I called that day. The service person stated they would call me back either that day or the next. I waited. I did not receive a call on 12/12/ or 12/13. I called 12/14 and left a message. I called two more times on 12/14. I received a return call. I was told they would call me back shortly. They did not. I left one more message. I called 12/17, and was able to schedule an appointment in 11 days. Because of this, I responded to an emailed review survey that I was not satisfied with the customer service. So today, 12/19, the GM called. He did apologize for the lack of communication, and then he told me to go to another dealer.
Apparently, if the service isn't great, you'd best not complain.
Dont buy from here!!!!! - Arizona32@
BE AWARE! I bought a used Ford F350 diesel truck from Chris Clark and before I got home the cruise control stopped working, the 4-wheel drive stopped working and a check engine light came on. I took the truck in to my local Ford dealer and was told it would cost $6800 to fix immediate problem. The biggest issues were the vehicle had blown by and that the engine would need to be replaced. When I told Chris Clark at GWSF about it and I wanted them to take the truck back because there was no way they couldn't have known about most of these issues he told me that if I wanted a vehicle with no problems, I should have bought a new vehicle! I have since then read many other bad reviews and would never purchase a used diesel from them. This seems to be a common theme among diesel purchases from Glenwood Springs Ford. They clearly don't care about their customers, just the almighty dollar! They give used car dealers a bad name!
Do not ever take your vehicle here for service, as a... - Reindeere
Do not ever take your vehicle here for service, as a matter of fact, I have bought several vehicles there and never again. I would not buy anything from this dealer.
STAY AWAY FROM THIS DEALERSHIP! They are great at the... - GaryT
STAY AWAY FROM THIS DEALERSHIP! They are great at the time of sale, but if you have an issue they turn their backs and have no problem leaving you hanging. I bought a 2015 F150 and a stipulation of the sale the sunroof had to be fixed. After a year and a half I had to take it back in THREE TIMES for the sunroof. The third time they wanted me to pay $4000 for the repair!
Great service and great prices.Sam Hudgins is a straight... - mrderekpike7
Great service and great prices.Sam Hudgins is a straight shooter. Big Mike Ford is a local favorite. Their used inventory has got a few gems to take notice of. Be sure to hit up Sam. No frills, no pressure. Make a deal!
Phil Long Ford of Denver
Used Car Manager
Larry H. Miller Ford Lakewood
General Sales Manager