Awesome! Vey good. - Scooter
The staff was easy to work with, curteous. They were very knowledgeable. Gave me a fair deal. I appreciate them working with me. It was a good experience
Top Reviewed Specialists At This Dealership
This was a good place to shop, - gary1002
I dealt with Sara Holman. It was one of my better car buying experiences. Sara was friendly, polite, knowledgeable, and low pressure. She helped me find what I wanted and clearly explained how everything worked. I would highly recommend dealing with this young lady.
Above and Beyond for a Tough Situation - Cbneale
Steev was very professional and provided exceptional service. I’m very busy at work and have appointments and commitments most days. I also have bad credit that I’m rebuilding.
Steev worked around my schedule, used the method of communication I needed to use, and was very prompt and straight forward.
In the end he worked some magic for a tough situation of mine and even came in on his day off to get the deal done. I highly recommend Steev for anyone looking for someone to work hard for them.
Great sales team! - Lombodml
Have now purchased 2 cars at Longmont Ford with Rich Waters. Best salesman I have ever dealt with! Would recommend this dealership to everyone! A+++
Your Sales and Leasing Consultant
Used car buying - Trucks350
Toby was great he is the man if you all need a vehicle he is the guy my first time buying at Phil long I will be back and I will be telling friends and family how pleased I was with all involved thanks again
Internet Sales Manager
Internet Sales Representative
Service dept - Tonman1955
The service department was very friendly and professional they got our truck in at the appointment time and had it finished when they said. It’s nice when things go so smoothly.
Pleasant experience, John is great, so is the new management - ALC
I really wanted a new vehicle, but didn't know if my less than perfect credit would qualify me or not. John had me qualified in minutes! I have never been somewhere before where I bought a vehicle and it was this smooth or laid back like it was at Steamboat Motors. From my understanding, they are under new management now, and wow, they are great!! There was zero pressure, they were flexible, quick, and very accommodating. All I had to supply was a one page application, my insurance card and drivers license, and in 5 minutes they already had me approved! Also, I am a Veteran, (so were many of them that worked there), and they had Veteran incentives I have never seen at any other dealerships before. They even offered to drive my other vehicle home which was 45 minutes away! Everyone there was so much fun, and easy to work with, I felt like I've known all of them forever after only spending an hour with them. If I didn't already have a job I love in a different field, I could see myself working here having co-workers like Patty, John, Marcus, Tim and Ralph. It was clear that their management appreciates their staff and their customers because he puts on a free BBQ every single Saturday for everyone. THANK YOU Patty for selling me my new Jeep Compass, and Marcus for shuttleing me around and getting my other vehicle home, John for getting me approved so fast and easy when I thought I wouldn't, Ralph, it shows that your management style and appreciation for your staff and customers is number one, you are laid back and funny and I really felt welcome, and Tim for being so personable, accommodating and inviting on the phone when I called about an oil change that morning - instead of saying "We are full today" he said "We will get you in, and we have free food today too we are BBQ'ing." I thought wow, how personable, that was great! So was the oil change! And I love my new Jeep! You guys were so great!
General Sales Manager
Walked in for a test drive, walked out with a new car - mroraile
Hoping Keith Winkler stays in the car business for a LONG time because I don’t want to buy a car from anyone else ever again! He gave us all the details, answered all the questions and NEVER rushed us. Everything was our decision and at no point did we feel pressured. The paperwork was quick and Keith was awesome getting us settled into the new car. The experience seriously set the bar for how car buying should be. Stop reading this review, get in your car and just go because this is the experience you’re hoping for and the service you deserve! Thanks again for everything Keith!!
Amazing - Brandi
Our sales men Billy was amazing he did whatever it took to get me my first brand new car the whole dealership is amazing. Everyone all the way through the finance department was amazing
Sales/ leasing consultant
A commendable dealership. - Bonanza 48.
5 kudos to you Vinny W. And the brood.Dustin F.'and Chris M.Thanks for making my car shopping experience a pleasant family affair. I highly recommend Bonanza Ford dealership to anyone who is looking for a 5 star authentic car buying experience. .
Recall repairs - Michael
Took my 2014 Ford Fusion in for 3 recall repairs. I dealt with Mel in the service department. Dropped my car off the night before the scheduled appointment and had it back by 10 the next morning. Great service and attitude
Great experience overall - 2019 f250
I had a good experience, Adam was very helpful and knowledgeable about the truck, always answered phone calls and text in a very timely manner. I have purchased two trucks from Loveland Ford and will continue to do my business with them, I have also referred friends to them and they also have purchased trucks.
Easy buying experience - vv
No pressure and they were upfront and helpful. It’s only been six days since we purchased our new Ford Expedition but we are loving it so far.
New F150 Purchase - John and Ann
We found a new truck on the internet, called Barbee Ford, and talked with Dustin. After discussing the price, we drove to the dealership, where Dustin explained the truck's features during a test drive. He was very informative and easy to work with. We are very pleased with our new truck, and Dustin made this a very positive experience for us.
Service Departments make a dealership - Wayne1336
Up for a day skiing and my Transit three a code and went into limp mode. I made it to Summit and Jay saw to it that a little hole in the days pressing repairs was realized. While the mechanic may have missed a break or something (sorry), they was no delay in the other work. My electrical hiccups were cleared and corrected and I was on the mountain by noon.
Excellent Service for Maintenance - Beth B
Had an oil change and transmission service at Larry Miller. Darrell was awesome and not just for me. While I was there, another woman was having her vehicle serviced. She got a call that her son was sick and she needed to go quickly. Darrell worked with the technician servicing her vehicle to get her out of there quickly and on her way to her son. It was amazing. I was impressed with the service and level of care. Darrell, you rock. Beth
warranty work - DD1955
Would like to express my pleasure and satisfaction with Phil Long Ford Chapel Hills and their body shop. First, I want to thank Brad Taylor for for his "can do" attitude regarding warranty paint repair on my 2016 Ford F350 diesel crew. Brad was a true professional keeping in contact with me, providing a loaner car and dealing with FORD to get approval of the repair. Brad is a true professional and appears to enjoy his work. Second, I would like to thank Steve at Phil Long body and paint shop. Just prior to dropping my truck off for repair, a friend damaged the right rear corner of the truck bed ($1,200.00). Steve was able to do the additional repair while he had my truck. Both were repaired to my satisfaction. Steve was also a true professional taking the time to ensure all my requests were addressed. Phil Long will always have my vehicle repair and maintenance business. Thanks
Veteran - United States Marines
Law Enforcement Professional (retired)
Amazing customer service! - Atokarski
I am so impressed with this dealership and the internet sales manager Chris! They exceeded our expectations and were honest and trustworthy. I have never in my life had a better experience at dealership. Thank you for making my husband's truck dreams come true and being such an amazing team!
Unsatisfactory - Lee
Salesperson Chrys Snyder did not check to make sure the second key worked. I drove three hours to buy the car and three hours back for a total of six hours.
When I got home I discovered the second key did not work. I called Chrys Snyder and he said I would have to drive to Montrose to get the key programmed. Two hour drive to Montrose and two hours back for six hours total. All of this could have been avoided if Faricy Ford had checked it out.
All totally unsatisfactory.
Frank's Escape - frank
I have continued to receive great service on my vehicles
Good customer service, short weight times, thorough safety inspections
clean facility and convenient location
Service exceeded expectations! - JeepLady
I didn't expect a non-Jeep dealer to be able to help me so much, but they addressed all my concerns! It was a great experience.
Service with a smile - Thomas12345
I brought my 2012 Edge into Phil Long Ford of Chapel Hills for an oil change and tire rotation and to get a 2nd key cut. This was right after a major hail storm and the service dept was obviously extremely busy. Austin greeted us with a smile and made me feel as if I was just as much of a priority as the major repairs he had lined up. My car was finished within an hour and even washed! Thank you!
Sexist Service Managers - Females Beware! - Mandygrady1
As a female in 2018, it saddens me that the service personnel still try and take advantage of women. I waited 5 weeks to get an appointment at O’Meara Ford for a faulty seatbelt casing that was broken in the rear seat. The seatbelt still latches (although Tom will insist it doesn’t over the phone) and it simply looks terrible. When I brought it in for an estimate, Mark told me that it would be $979 to replace both the inflatable seatbelt and the housing. Knowing bat was not true, I told him my husband and I had researched the part. Upon telling him this information, the service person standing next to him just glanced over in embarrassment and Mark would no longer look me in the eyes. After leaving the service department, my husband spoke with Tom and he was clearly defending Mark for the cost estimate stating there was a plastic piece stuck in the housing and the seatbelt didn’t work. He managed to bring down the estimate to $331 (Ha!) and hung up twice on my husband after threateneing him twice. Is. Is the kind of management O’Meara Ford wants employed at their dealership? I forgot to mention the vehicle was actuallly purchase at this dealership and they didn’t seem to care. After we Spears to our attorney, I’m sure Tom will change how he treats customers and tries to rip off the female population. If you expect great service, don’t bring your vehicle to Ford as they clearly employ the older generation that still believes taking advantage of women is acceptiable.
Horrible - salidadodgesux
Any good reviews are probably fake. They do not care about their customers and will take any opportunity to royally **** you over. Go anywhere else!
Best service and didn't have to stay all day - Venita
I saw a used car I was interested in on Carfax.com and when i got to the dealership they had sent it to aution. I work with Eli and she was able to talk to the service center to bring the car back. They did and I was able to test drive it and decided this was the right car, I was able get a good fair price, and was in and out I'll say within three hours. Eli was great helping me on the sale and keep me in the loop of every thing all the way up to the finance department.
Eli was awesome and she keep checking in on me until i left.
I would like to add too that Eli has checked on me with the car often now, that is a grest sales person
Thanks to Eli and the Mike Naughton team!
Great as Always - Lmfez
We have been buying our business and personal vehicles from Spradley Motors for over 15 years now and have been very satisfied with the customer service we always receive. Larry and the crew are always friendly and accommodating to make sure we are happy.
Do not trust their sales process or people - billionnissannocustomer
Pulled the rug out from under my 2 day purchase attempt. Gave me a story about someone buying the vehicle the morning of the 2nd day during our continuing cross country telephone communication. Friday morning I prompted the salesman to get the photos I had requested from him yesterday sent to me so that we could finalize the deal today! The sales manager was also aware that the deal was basically done because he and I had made an agreement for a trade when I had driven to Durango. Cut to the end- Salesman Travis calls back and says they sold it this morning. Think this was an outright lie because they both knew it was there late morning and that I fully intended to purchase. Can only suppose someone showed up and offered more on the spot. So what do you think? Trust them? That's up to you, but I certainly do not.
Wrecked my car twice!! - rhart303
This is ABSOLUTLEY the WORST dealership ever!! They have WRECKED MY SUV TWICE!!! Now they are dragging their feet actually fixing their damages. They have had my car almost 2 months now since they wrecked my car. They have put their screw ups to the lowest priority possible. In return they give me a crappy minivan as a rental. However it doesn’t stop there. They always have an excuse for something. Need an oil change and you schedule it at 11am? Sure you’ll get your car back at 5pm every single time! So don’t bother waiting or scheduling an appointment because it is worthless. Need to talk to their director or manager? They’ll tell you that they will give you a call and never do. Want to get transferred to their desk phone? Yeah you’ll just get their voicemail. They pretend to care about you but they don’t. They just go through the motions because they are corporate owned and have to. I have yet to see an ounce of care in that place. I mean the sales rep lied to me about the features of the car when I bought it. Only to get home and find out it didn’t have some of the stuff they said it had. I didn’t know I had to do a full inspection myself to get honest answers. Instead they just want your money. If you’re not making them money, they don’t care about you. You’re just an annoying gnat to them. This is why they wreck your car and then keep it for 2 months and counting. Want to talk to General Manager? They don’t have one. They have a stand in that honestly isn’t doing his job keeping the dealership in working order. It’s getting the point that I have been considering just getting an attorney at this point. I mean what else do you do? Just keep waiting and making car payments on something they just drag their feet on? Just ridiculous! DON’T GO HERE!!!! You have been warned. Also read the other reviews here and then read other reviews of other Ford dealership. Not even close. Ford should pull out of AutoNation to save their own name. Oh and I’m sure they will sabotage my vehicle or not fully fix their damages for this review. I wouldn’t be surprised. Just a dishonest messed up dealership.
Nissan purchase - Gun1
Sales department made sure sale got finalized
No follow up from there forward
New tires were to be installed on purchase, no call saying not completed
Left w/vehicle told sales to call me this time as per status
Service department called next week said tires were in stock
Tires installed not what was agreed upon
Two weeks later sales has yet to follow up
Phil Long Ford of Denver