Service Department - LovemyFord
Staff in the Service Department are friendly, knowledgeable, and get the job done quickly. I trust them and will always come back! I can't wait for your new building to be built.
Top Reviewed Service Specialists At This Dealership
Fleet Service Advisor
Better than another local dealership in every way! - mtnford
I went to a different local dealership for brake work and after 2 full days, they had not started not the work. Not only did Phil Long Ford do the work in less than 3 hours, the invoice was LESS THAN HALF of what the other dealership was going to charge me. Fast, friendly and fair service!
Quick Lane Manager
Painless! - Aaron F.
This is my 3rd F-150 from the dealership, 2nd with Josh B. Great company from the service dept. to Tina in finance. There is only one improvement Columbine could make; letting me loan a Rousch Mustang while getting oil changes!
Great Service - Henry Ford
I made the appointment for scheduled oil change and was in and out in less than an hour. Thanks so much for your professionalism, attention to detail and courtesy, Peter. See you next time!
Service work on my 28 year old Bronco2 - oldbroncoguy
I purchased a 1990 Bronco 2 in nearby Arvada last month. The car was in need of servicing before I could drive it home to Phoenix, Arizona. I came to Groove Ford for that work. The drive is around 1000 miles with many miles between towns.
My service coordinatorr was Thomas David in the quick lane facility. I want to compliment his focus and help along with the mechanic who serviced my 28 year old purchase. Mr David really helped getting me on my way by discussing and managing the scope of work needed to make my trip home uneventful.
Service work included an alignment, tune up, shock absorbers, change fluids, and screen this old girl for potential problems under the hood. The vehicle had not been maintained recently, although the used car dealership had replaced the front disc brake pads and recharged the freon before I bought it. Some of the Ford parts for my Bronco 2 had to be ordered due to the age of the truck.
I really appreciate Mr David's mechanical knowledge, as well as that of the mechanic's work. With virtually no appointment I was able to drive in late on a Thursday and leave for home on Saturday afternoon.
I had no problems at all on my drive and the truck ran much better after your service work.
Thank you very much. I could not have asked for a better experience!
Super efficient evaluation and repair of the problem - andria
When the problem occurred with my truck, I was hauling my horse and horse trailer. I lost power. I was able to dribble to the side of the road and turn the engine off. I checked the error code in my owners manual. When I restarted the truck, I was able to get my horse safely home. I called Longmont Ford service department and explained the symptoms. Brian was able to identify what the problem could be. I also explained that I was trying to get to a three day horse show the next day. He told me to get the truck to them as soon as I could, and they would try to isolate the problem.
I got the truck to Longmont Ford within the hour. Within 90 minutes, Brian called to tell me they have been able to duplicate the symptoms, he and his team had isolated the problem, and they had the needed part in stock. They had my truck diagnosed and repaired within 4 hours.
What a relief!! It saved me a lot of money as the show entry fees are not refundable. I didn't have to rent a car or send my very sensitive horse with some one else. I was so grateful for the prompt and efficient diagnosis and repair of my vehicle in a difficult, time sensitive situation!!!
Great job Longmont Ford.
Fleet Service Manager
Great Service! - Vaderraider
Had a great experience with Nikki and Trevor. They answered all my questions and got me the best deal. Thanks again. I highly recommend them for all your service needs.
Barbee’s Ford and Quicklane is a complete scam - mitchell
Barbees Freeway Ford is a complete joke. I have a commercial truck, scheduled my oil change in advance, called ten minutes prior to arrival, advised they would have us out within 45 minutes, arrive, some thug looking employee in Quick Lane tells me 2 hour wait and explains they never keep their appointments. Disappointing dealership and service center. 0 stars.
Service with a smile - Thomas12345
I brought my 2012 Edge into Phil Long Ford of Chapel Hills for an oil change and tire rotation and to get a 2nd key cut. This was right after a major hail storm and the service dept was obviously extremely busy. Austin greeted us with a smile and made me feel as if I was just as much of a priority as the major repairs he had lined up. My car was finished within an hour and even washed! Thank you!
Service Departments make a dealership - Wayne1336
Up for a day skiing and my Transit three a code and went into limp mode. I made it to Summit and Jay saw to it that a little hole in the days pressing repairs was realized. While the mechanic may have missed a break or something (sorry), they was no delay in the other work. My electrical hiccups were cleared and corrected and I was on the mountain by noon.
Frank's Escape - frank
I have continued to receive great service on my vehicles
Good customer service, short weight times, thorough safety inspections
clean facility and convenient location
Still haven’t repaired my F150 Platium - Mugzee53
I bought my truck in 2016 from this dealership. I paid 67000,00 for my truck. The first time I took it to Larry Miller I drove into the service department & no one even acknowledged my presence! There were at least 6 guys standing on the service drive looking at their computers. I went up to one & asked if he could help me, his reply was do you have an appointment? I told him that my new truck had a broken seat lever & would like him to order parts! He told me we don’t do that you’ll have to drop it off for service! I then made an appointment for “ service”. When I pick up my truck from “ service” my sheet said I had to bring it back because they had to order parts. I also had a deatail done in my truck, it has a shell on the back. Detail did not vacuum the back of the carpeted truck! When I returned home I discovered that they had taken my sun shade, snow brush & who know what else out of my truck & lost it! I now have 28000 miles on my truck & the radio head or controller has a mind of it own. I’m driving down the street & the back up camera will come on or my phone won’t connect to the dash system or hangs up when it wants to. I have taken it to your service department two different times of this problem & told that there is nothing wrong with it. I made contact with Justin the Service manager, he told me to run it back up here when it quits working so we can get a code! Number 1 I don’t have the time nor does it stay in the mode its in long enough to get to the dealer to get a code. I can go out in the middle of the night & my ford emblem is lite in the radio. No key, just a mind of it own.It goes black, won’t change stations, no navigation! I have taken several videos of this happening in my truck but Justin told me this does no good, Ford won’t just pay for a new one!Joleen my service advisor was also not very helpful when explaining my problem of my truck, that it won’t connect, she took my phone & said “funny it connects for me.” I am a native of Denver Colorado & have worked for three major car dealerships for about 30 years, so I am not new to this type of business or how to treat a customer! There is NO customer service here anymore! I not nuts & I do know what I’m talking about! I have left messages with the GM,& have not heard back on this matter. At this point I would tell you STAY AWAY!
Ford F-250 diesel truck - Dgulotta
We were traveling thru Cañon City when we started smelling diesel fumes in cab of truck. The accelator melted off the truck and dropped to floor just outside of town. We fixed that turned around and brought it to Ford dealership and the staff jumped right on fixing the truck. They were outstanding in accommodating us while we were on our vacation. Thank you so much Faricy Ford for all you did.
Prompt resolution of electrical problem on F350 - EdS
Chris Taylor went above and beyond to help us resolve an electrical issue with our trailer towing lights! He's top notch in our books!!
Service exceeded expectations! - JeepLady
I didn't expect a non-Jeep dealer to be able to help me so much, but they addressed all my concerns! It was a great experience.
We were only looking - Jenmex81
Despite being busy, we were able to get great information about the F150's. Loveland Ford gave us a great deal and a great truck!
My Opinion - Untrustworthy & Overpriced - UnhappyFordOwner
So previously had an estimate of about $443. Then they agreed to take 10% off. Today the Bill was magically about $493. Minus 10% became what had quoted. They charged $50 labor to install cabin air filter!
Also, cannot prove it, but felt hustled and handled as far as about $250 of the service goes. I tried to cancel those items but guy would not call back to confirm. When I went in, he "canceled" them but circumstances had appearance to me of "hurry and do it, guy is trying to cancel!".
Anyway, my impression is they are overpriced ($170 for $80-$100 fuel induction; $75 for cabin air filter) and not trustworthy to work with.
WORST DEALER IN THE COUNTRY - Philip Bierman
STAY AWAY!!!! This is quite possibly the worst car dealer in the country. They had my brand new 2018 Ford F-150 Raptor for 32 days after both differentials exploded because of a defect in the front differential (according to the Ford regional service manager.) The dealer never once returned any of my numerous phone calls. I had to contact the regional service manager just to find out what was going on with my truck.
Worse, the service adviser Taylor Roberts lied about offering me a rental car, he told me they didn’t have any. He lied when he told me Ford would reimburse me for the rental car I got myself, Ford told me only the dealer can submit the claim. And these lying xxxxxxxx said I turned down a free rental so I could pay $2,000 out of pocket, therefore, they won’t submit the claim. I paid almost $80,000 for this truck and spent $40,000 turning it into a show truck. And $120,000 later I find out Ford won’t stand behind their products or dealers.
The money doesn’t matter to me. Ford screwed me over and I will get retribution regardless of what it costs me. I am an attorney and will be suing the dealer and Ford. Additionally, I will never buy another Ford. War has been declared!
For more information on the lawsuit as it progresses, please check www.westernslopeautosucks.com for details. I will be posting all documents on this website. I guarantee refusing to pay me the $2000 for my rental will cost them tens of thousands of dollars in defending my lawsuit!
The worst business of any kind I've ever dealt with - Dusty Zabel
Back to changing my review. This dealership is hands down the worst business I've ever had the misfortune of dealing with. They never resolve issues and in fact create new ones (and damage). Getting a call back apparently takes an act of Congress too. Took my car in to get new head unit came out with no XM radio and some how the timing is coincidental and the fix is going to cost me money. Place is a joke save yourself headaches and money and go anywhere else.
High pressure sales very very high pressure - Bob Sweeney
I take advantage of you in a bad situation and use high-pressure to sell you stuff you do not need in any kind of repair
Sexist Service Managers - Females Beware! - Mandygrady1
As a female in 2018, it saddens me that the service personnel still try and take advantage of women. I waited 5 weeks to get an appointment at O’Meara Ford for a faulty seatbelt casing that was broken in the rear seat. The seatbelt still latches (although Tom will insist it doesn’t over the phone) and it simply looks terrible. When I brought it in for an estimate, Mark told me that it would be $979 to replace both the inflatable seatbelt and the housing. Knowing bat was not true, I told him my husband and I had researched the part. Upon telling him this information, the service person standing next to him just glanced over in embarrassment and Mark would no longer look me in the eyes. After leaving the service department, my husband spoke with Tom and he was clearly defending Mark for the cost estimate stating there was a plastic piece stuck in the housing and the seatbelt didn’t work. He managed to bring down the estimate to $331 (Ha!) and hung up twice on my husband after threateneing him twice. Is. Is the kind of management O’Meara Ford wants employed at their dealership? I forgot to mention the vehicle was actuallly purchase at this dealership and they didn’t seem to care. After we Spears to our attorney, I’m sure Tom will change how he treats customers and tries to rip off the female population. If you expect great service, don’t bring your vehicle to Ford as they clearly employ the older generation that still believes taking advantage of women is acceptiable.
Horrible Service Department - Ken K.
I took my 2013 Ford F350 in for service on Friday, Nov 23rd. The Service Adviser never called me; every time, I had to initiate a call, then eventually get a callback. This no-call/call/callback happened Friday, Saturday, Monday, and Tuesday. Finally, on Tuesday, the Service Adviser told me the extended warranty (that I purchased from AutoNation, mind you) was not going to cover the repairs needed; so, I authorized the repair for the $1,200. The Service Manager called me Tuesday to ask how it was going and I told him about no-call/call/callback frustration I was experiencing and he prompted the Service Adviser to call me on both Wednesday and Thursday…just to tell me they were waiting on parts. I was finally informed, by the Service Adviser, that the vehicle should be ready on Friday, Nov 30th. I called and left messages twice on Friday, and no one called back; same on Saturday...no call back. I wonder If I'm ever going to get my truck back. Very Frustrated at this point!
Horrible - salidadodgesux
Any good reviews are probably fake. They do not care about their customers and will take any opportunity to royally **** you over. Go anywhere else!
Custom stereo and alarm Ford wont touch. - Ugh
I dont understand this service department at all. Called and spoke with rep. Wont mention names... told him my issue with vehicle which was electronic issue. Unable to drive vehicle battery wont keep charge but not alternator...
Had to get it there and drop off after hours due to work and needing girlfriend to follow me there who lives on other side of town incase it stalls.
Recieve call from shop at 9 am starting they cant work on it because of all after market alarm and stereo and light bar. Are you kidding me right now? It has been serviced here before for one and second why is that not a standard question for people bringing in their cars??? When I asked the rep that I heard him laugh and he made a comment on how my lock button on remote locks and unlocks car. That isn't right?
Ok has nothing to do with car, smart guy... pushed in pool by my son with the keys and car toys was able to save my remote...
So whatever... get my keys and go to start it. It is now dead. Really you couldn't charge battery so I could leave the parking lot? Girlfriend had to follow me back to Aurora and needed her to jump it twice to make it home.
Thanks Big Mike. Wont see me back for a thing!
Bad Experience. - Ford Forever
The service of my car (2016 Ford Explorer XLT) was bad, the problem was that the water pump was damaged, I was told that they did not have it at that time and that they had to order it and it took 15 days, they could not solve a rental car Because according to the dealer there were none available, so they gave me a gallon of antifreeze and they told me that when the piece arrived they called me, it means that I was running the car with the water pump damaged for 15 days and no one cared, As it is possible that a car under warranty let him go with that problem so serious. That is the reason for my dissatisfaction with the Dealer Montrose Ford Nissan and I will never go to any service again.