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I have three Ford vehicles and the last 2 were purchased... - applehab
I have three Ford vehicles and the last 2 were purchased at Phill Long.
I do have them serviced their also, however, I would like to point out
Mr. Eugene Katze as one of the most Outstanding Service Advisors I
have ever done business with. He is alway very helpful and extremely
knowledgeable about our 3 vehicles ( EDGE, RANGER, THUNDERBIRD)
and I thank Him for that. He is a real asset to Phil Long Ford and I am Proud
to recommend Phil Long and Mr. Katze to all my friends and family. Please
let him know that he is very much appreciated !!!
Top Reviewed Service Specialists At This Dealership
Quick Lane Advisor
Bought this truck August 2017 brand new about the premium... - Tuck 1
Bought this truck August 2017 brand new about the premium warranty which is supposed to come with the Rent-A-Car when it breaks down I guess that only works if they have one I went for a week without a car my daughter thank God for her she has a 12 Day old baby taking me back-and-forth to work pretty xxxx ridiculous if you ask me
Fleet Service Advisor
Every time I take my car here I get outstanding service.... - tmghns
Every time I take my car here I get outstanding service. I have recommended them to a couple friends who also call them when they can
Truck was seen by 2 other dealerships. Mitch and his team... - jbonemalone
Truck was seen by 2 other dealerships. Mitch and his team were professional and took the necessary steps to ensure that my vehicle was fixed the first time.
Ford Service Advisor
Just purchased used Ford Explorer ST needed some help... - wmwood4
Just purchased used Ford Explorer ST needed some help with MyFord and application. Chase was GREAT! Had me connected and on my way in short order. Great Service!!
General Sales Manager
Lydia took care of all the logistical items that were... - theairhockeyguy
Lydia took care of all the logistical items that were needed and made the process as smooth as possible. We were able to get all the necessary work done and in a timely manner.
I am not an easy customer. John did a great job dealing... - jacurro33
I am not an easy customer. John did a great job dealing with my cheap @$s. John was the most knowledgeable car salesman I ever dealt with on the new Super Duty.
The new GM was very pleasant to deal with and easy to talk to, he made me feel like I was number 1. I feel as I got the best deal in Colorado on my new Super Duty F-250.
Working with these guys is the best , fast service and... - Ryan
Working with these guys is the best , fast service and very nice to work with and the manager is a top notch ! I would recommend this dealership to anyone
Took over 7 hrs to have an oil change. Even with an... - mamakess
Took over 7 hrs to have an oil change. Even with an appointment. And, I was told it would be 2 hrs. when I dropped it off. The reason I was given was that I didn't tell them I needed it back at a certain time and because I wasn't waiting there for it. I recieved no communication until it was done. A quick text message with the status would have been nice. And, it cost $150 for a synthetic "The Works" change. Can't review the sales side of the dealer, but the service dept. didn't do me any favors.
I had an appointment for an oil change at 230. Was there... - Teresa
I had an appointment for an oil change at 230. Was there early and talked to Steve the service manager. He said it would be a 2 hour wait. I absolutely believed an hour tops. Steve is one of the rudest man I probably have ever met. His customer service skills are lacky terribly. If I could give 0 stars I would.
We purchased a pre-owned vehicle from Robi at Columbine... - George & Jane Jetson
We purchased a pre-owned vehicle from Robi at Columbine Ford just a little over a year ago, we had an exceptional experience during that transaction. Now, a year later we had our car in for a minor repair, and they continue to provide amazing customer service. After I dropped off my car for service, Robi graciously gave me a ride back to my office. Thank you Robi for always going above and beyond, and for setting the standard of exceptional customer service.
after having an oil change done, the service writer told... - ljhuber3473
after having an oil change done, the service writer told me that my battery was at about 15%. since it's only about 4 years old, i was more than a little skeptical and declined buying a new battery. on my way home, i stopped by a parts store and had the battery checked and it tested as good. after a close look at my receipt, i noticed that it said that the battery was good. do service writers make extra money by selling things? i really don't appreciate the attempted scam.
The service provided to repair an emergency situation... - spillane25
The service provided to repair an emergency situation with our F-150 by mechanic, Chris Hall was excellent as was the attention of service department representative, Gabe Franklin... very pleased by the efforts of both of them. Thank you.
My only concern? Wow... $175/hr labor charges are steep.
Still the worst service and place for me no one even... - Renettacook001
Still the worst service and place for me no one even tried to reach out to me reading these reviews you’ve been warned. R
Justin was very helpful , knowledgeable and friendly. I... - tvaughan0987
Justin was very helpful , knowledgeable and friendly. I was promptly helped and I couldn’t be happier with my overall experience . This service team is great !
Great Service - jmmarus
People normally only write reviews to complain. I brought my 2016 F-150 in for service and originally was working with Scott. Although new, he was friendly and professional. He took care of my service and when he ran into something unfamiliar he asked Sydney for assistance. Sydney took over and she was outstanding. She worked with me regarding my concerns and got everything done in a professional manner. Even when I kept asking questions and having her do extra things.
I was looking to buy a truck from Mike Marrone Ford. I... - Jeffrey.a.lipton
I was looking to buy a truck from Mike Marrone Ford. I was working with Joseph Trujillo. He’s been extremely helpful and available to answer any questions. Both Joe and his manager Kurt have been very flexible to work with. I highly recommend these guys!
Garbage service department, rude, did not take the time... - brett.pender
Garbage service department, rude, did not take the time to listen to what the problem is. Took $179 for diagnosing an issue only to ask for more money to diagnose the issue!!
My car had a 3,000 mile/ 90 day warranty. It had some... - hannahpeterson
My car had a 3,000 mile/ 90 day warranty. It had some issues fueling and the gas gauge was incorrect. I tried calling for a month before anyone could help me with this issue. I scheduled a service appointment online. They called to reschedule. I rescheduled online. When I got there they didn’t know I was coming and I had to wait 50 minutes for a loaner car. 2 days later they said it was all fixed. It wasn’t. I ran out of gas even though it said it was half full. I scheduled another appointment online. I called to make sure They new I was coming. On my way there they called to reschedule because the technician was on vacation. I told them I didn’t care how long it took and that they needed to fix it. When I got there, they said they could reschedule me a week later and they didn’t have a loaner car for me. I live 100 miles away and said I would take it to someone else. They replaced the part twice, once before I got it, and it still doesn’t work. They are not good at repairs. Do not go here. They were also very rude about it all.
Talk about embarrassing. If I could leave a negative... - Auroradream
Talk about embarrassing. If I could leave a negative review for Mike Naughton’s service department I would. I referred family to this dealership because they are close to home and we have done business with their parts department for decades. This time however we used service to install remote starts on 2 vehicles. Miguel was our service advisor and it is beyond clear he doesn’t like his job or dealing with customers. He had no issues making the appointment or communicating cost of the $1400 easy, no effort, sale he was getting, however the customer service provided was terrible through the entire process. We had to call to find out if the first truck was completed after we hadn’t heard anything all day. Upon pick up he tossed the keys our way and pointing to the cashier saying “pay over there”. The second vehicle he did call letting us know it was ready and we were checked out by the cashier who was friendlier. However we were told where the truck would be pulled up but never told how to get the bay door to open. When it was pulled up the guy got out of the car, handed my husband the key and walked away. Not one word. He had to go back inside to ask the cashier how to open the bay door. The service advisors just stood there while he waited. If it wasn’t for a porter that came running over to open the bay door he probably would have had to ask yet again. We had questions regarding the remote start that was installed and no one had any intention of even talking with us. No one explained how to use it or what features were available. I own my own business and if I provided the type of customer service to my customers we received at Mike Naughton we would have had to of closed our doors years ago. Management should really take a hard look at the staff they have working in service. Will not be returning to this dealership for service again! Sad to see corporations like this show so little pride in the service they provide.
They wrecked my car and now are refusing to fix all of... - DanielH
They wrecked my car and now are refusing to fix all of the issues. They agreed to most of the repairs but are now refusing to fix everything. Mark the owner should not be able to hold the Ford name in his title. See you in court!
I took my car for a oil change 1st thing Saturday... - Chana303_cms
I took my car for a oil change 1st thing Saturday morning, I ask how long and the respond was 2 2:30 hours and stated “WE ARE A FORD NOT A DODGE” from the manager , since I walk in he was so rude , almost waited 3 hours as he came out with the “SERVICE GUY” and mention he had bad news, the spring to the filter broke so now I needed to get a “TOW” truck to the “DODGE AutoNation, MANAGER did not apologize nor care to help me out, No rental was offer, COMPLETELY THE WORSE. I Drive 30 minutes to give them my service Also to mention I BOUGHT MY DODGE AT THE FORD is why I go there. THAT MANAGER HAS NO MANAGER ATTITUDE. The WORST definitely will NEVER GO BACK.
Installation of new radio and touch up paint scrapes. - Jan
We received a wonderful response to our radio issues. Excellent and timely service on our Pacifica.
Also had touch up on parking lot scrapes which are now impossible to detect.
All service and office workers were very cordial. Felt right at home!!!
Phil Long Ford of Denver