Wonderful Experience - jjX3
We found the car on line and Bob Geisheker walked us through the purchasing process with great ease. He was available when we called and was sincere about the car making sure we were completely satisfied with the used car purchase.
Spencer taught us how to use the upgraded version of the electronics / features on the car (we had a 2008 x3 and purchased a 2015 x3) and was extremely helpful.
We will definitely send family and friends to Bob Geisheker for the purchase of their next BMW and we will be back for our next BMW.
Top Reviewed Specialists At This Dealership
Great Customer Service - KaranShetty
Agnes was very plaleasant to talk with. She helped us test drive a few different models and while we didn't end up buying from from her she was still very courteous and called to congratulate. I would highly recommend this dealership.
It was the best experience that I ever had with a car lot. - Donnyellt
They work with you on payments and they are very kind. I got the car I wanted and we stayed late till 8pm they have patience for there customers.
Sales & Leasing Consultant
Work done with air condition - TAGHRP2
Service advisor (Mr. Chris Goodrich) was very helpful and keep me up to date for what is going on with the car while working with a 3rd party warranty.
Excellent experience! - Ampearce
We recently purchased a 2018 Mazda CX-5 at the Crystal Lake Mazda/ BMW dealership. Everyone was wonderful to work with from our client advisor, Bob Miller, to Rob Jacobus from the service department, the sales manager, and finance manager. They made the process quick, easy, and seamless. We felt that they actually had our best interest at heart and immediately followed up with each interaction we had with them. They were also extremely helpful in explaining the features of the vehicle and even offered an extended review of the features. We are thrilled to be able to continue our relationship with this dealership and would highly recommend them to anyone!
New BMW, Mazda and Used Vehicle Sales
Friendly, knowledgeable - Pfletch2
Purchased a used car. Have done business here before and they always treat me wonderfully. They answer questions thoroughly and make sure I understand exactly what I’m getting with my money.
The dream experience- - ColinSteitz
Got in contact with the dealership by way of the BMW website, and within 15 minutes I was in contact with a dealer and we were ironing out a deal within the next two hours. Transparency was incredible and the price was so great there was no impetus to haggle. The finance guy was incredible to deal with. Picking up the car was another great experience after I gave them my info and while they finalized the documents I got a tour and test drive with my new (CPO) 328ixDrive. The tour was great and got to learn about almost everything there is to know about my new car. Then after we get done, I go in and sign the finance documents that we had negotiated and pre-qualified for, and we got a good offer on the table for a warranty, that we can grab in about a year.
The experience alone was incredible and exciting, but also incredibly low pressure on a day where anxiety could ruin it. Newbold helped me fall in love with my car before I even had it.
Great communication and accurate description of used BMW X5 - Kim & Chris
Bob Lambert and BMW of Bloomington were extremely easy to work with during our purchase of a used BMW X5. Bob answered all our many questions over the phone, emailed many pictures and numerous documents, and most importantly described the vehicle honestly and accurately. The vehicle was prepared for our arrival from 2+ hours away, we test drove it, and then the transaction process was quick, easy and transparent with no "hidden" fees or pressure to purchase optional services or warranties although they were available.
Mike Custer is the best! - Rjs8016
Mike was incredibly impressive from start to finish. Super responsive, knowledgeable and forthcoming with all the things I needed to know - This is how all car dealers should treat their customers. Bravo!!
An Amazing Team - MimiR7
G.M. Dan B has an amazing sales team!!!...…..Michelle C. is wonderful, kind, friendly and helpful. Fabian B, sales mgr, will go out of his way to find you just the right vehicle...Heather is helpful..I had the best car buying experience with this team!!
Customer service customized for the customers - Stallworth.Cece
Laurel BMW service dept - Friendly atmosphere, thorough & helpful. My experience with Tony has made me reconsider purchasing a 4th BMW. Tony is one of the best in his field. Trust me all dealerships are not the same. Logo doesn’t mean a thing. Thank you Tony Scanlon!
Great Service Department Experience - startrekfan
My service advisor, Fred, was friendly and very helpful with answering my questions and ensuring that the process went smoothly from start to finish. Picking my car up was also a breeze thanks to the highly efficient porters and cashiers. Of course, the most important part was that the technician who worked on my car got the job done perfectly and sooner than expected. A first rate experience across the board!
Great experience - PB
I had a great experience with the team I was working with: Bill Earnest (sales), Rob Trax (manager), and Nic Cortellini (product genius). They were all fantastic. The whole process was extremely efficient. No back and forth, and no details were missed.
Highly un recommend - i don not my name
Extremely rude dealer. Have no patience to explain things or asking questions. I have many friends also want to purchase BMW, but this dealer would be the last one I will suggest. Never go to Orland BMW.
Perfect - Mihalt123
Very good, clean and very fast service. Very recommended for other customers. They repair my car and right now car run and drive like i bought.
Unprofessional Car Sales Manager - Chad
Drove 1 hour & 30 minutes to Peoria shopping for a new car. When we got there the salesman met us right at the door, that was great. When we were unable to match pricing the salesman thanked us then said that the sales manager wanted to meet us, so we waited as he was on the phone. We waited for over 5 minutes and finally a man came and and introduced himself as Woody, Sales Manager, he met us to tell us he could move the numbers around, but I kindly stated that it wouldn’t change the price and thanked him for his time and as I extended my hand to shake his, abruptly he jumped up, wouldn’t shake my hand and stormed into his office and threw down the quote he wrote and told someone to give us our key. We were in shock, to say the least, and stood there in utter disbelief. My wife stayed out loud, how unprofessional he was and how as a manager he was completely disrespectful to us and very poor judgement for a man in her s position. He then came out of his office yelling “it’s time for you to go”, my wife asked he was going to put his hands on me as he was very angry. We walked out in total disbelief.
Customer satisfaction at its worst - Rj
I wanted to buy a CPO and approached this dealership to go see a few models . The customer consultant was not a bit helpful. He was rude and was hesitant to even give us a test drive. I was shocked to see someone at a BMW dealership expecting customers to buy and finalize a car before driving it.
DONT GO BUY A CAR HERE.
His attitude made me pick another dealership to buy my car.
Midwest Motors of Lake Zurich, IL -- Thank you! - srichiii
I want to thank you and Phil Cassata for the great service at Midwest Motors! From the moment I arrived at O’Hare from Washington DC, your limousine was waiting for me within five minutes of my call, as promised.
After my flight and short drive to the dealership, I appreciated the expeditious paper work, with no surprises as your office had already provided me advance copies of everything I was going to sign, and, what to bring along with me; very professional.
And although I had done my research on your dealership and saw the video, I was surprise with the large inventory of high-end vehicles. So although I was there for the 2015 BMW 535 for my wife, I saw the next car that I want, the Audi S8!
More importantly, my wife is very pleased with her new car with the detailing of the interior and exterior immaculate.
BMW of Barrington
BMW Client Advisor
BMW Client Adviser
Lou Bachrodt Auto Mall