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Repeat customer - FamilyMan997
I purchased my first car 4 years ago from Agnes and was very impressed with her attention to detail and knowledge of the brand.
So, when I was in the market for another car, I contacted Agnes again. She is very professional and took care of every question and need that came up.
I would highly recommend her and this dealership.
Top Reviewed Specialists At This Dealership
BMW Client Advisor
BMW Client Adviser
My new VW GTI - Bigb123
Michael made it quick and easy to buy my new GTI. He was quick and nice. I trust his expertise with explaining my new vehicle. Everyone was nice and got a great deal. Definitely would recommend.
Sales & Leasing Consultant
Sales and Leasing Consultant
Excellent Dealership! - MarcM2351
I recently leased a 2019 BMW 440i form Knauz. From start to finish, some of the best customer service I've ever experienced in my life! Not the typical car dealership. All the guys are super friendly and extremely knowledgeable. They made everything so easy. Matt, Bob, Scott, Phil and Brandon were a pleasure to work with... I know where I'm going for my next car once my lease is up! Thanks Knauz!
BMW Sales Advisor
m340i xDrive - gpapadop31
Had a wonderful experience with Mark, who took us out for a test drive with an m340i xDrive. He's extremely knowledgeable, engaging, personable and professional. His expertise was extremely helpful and the process moved along very quickly! Looking forward to working with Mark again!
Outstanding experience! - Cisneros
My wife and I had the best and most outstanding experience ever. We love our new Mazda6. Heather was amazing to work with and made the experience super fun and enjoyable. Thank you Mazda of Crystal Lake! 10 star!
New BMW, Mazda and Used Vehicle Sales
New Mazda and Used Car Sales
Great! - Marie
This dealership was great to work with. There was a hiccup along the way however Greg and Eric did everything to fix the situation and I’m so glad I went with them. I love my new X3 and am so glad I made the move to BMW.
Top Notch team makes sales/service experience pleasant - Tricia N Scott
By far the most helpful experience I've ever had in buying a vehicle. The team at Honda BMW of Champaign was key in my decision in purchasing my new car...they went above and beyond to make me an informed buyer - no surprises. Both Sales and Service teams are knowledgeable, friendly and eager to assist their customers. Top-notch team which made my shopping/purchase/servicing a great experience.
Mike Custer is the best! - Rjs8016
Mike was incredibly impressive from start to finish. Super responsive, knowledgeable and forthcoming with all the things I needed to know - This is how all car dealers should treat their customers. Bravo!!
Great experience! - Bri32hoop
Found Me the exact car we were looking for. They provided great service through the whole experience and we will definitely recommend them to our friends and family. Thanks to Gale and Michelle for all their help!
The Newbold Experience is the BEST Experience! - Ryan & Julie G.
This is our second BMW purchase with Newbold. The customer service experience is out of this world. Each Newbold employee truly makes you feel like family. My husband and I now refuse to go to any other dealership because we don't receive the high caliber of attention and care anywhere else (we made the mistake of going to Autohaus once and that was a nightmare for a variety of reasons). Braden is fantastic and completely down to earth. On top of that, he stays connected with his customers - even years after your purchase. The staff provide such individual care to each customer; as I said, you can't go anywhere else. Thank you, Braden, for helping us to pick out this amazing 2019 x3 m40i!!!! We LOVE IT!!!
New BMW 530e purchase - Larry
Mike and Bill were very good during my sale
I had a very bad experience with a 330 E it only lasted 18 months before the engine fuel system and other problems started
Service did the best I can it was just a bad design
Although the dealer did the very best they could I believe BMW corporate could have done more to resolve my issue in more fairness
The way BMW took care of the situation puts doubt in my mind on future purchases without considerable cost savings
Excellent and personal service - TC
It was a true pleasure to work with Darrell (Reno). We will recommend him to many associates and friends. He made our experience easy and efficient.
2018 Jaguar - super pleased - M. Simpson
Entire team was fantastic to work with! Primarily dealt with Josh Hatzigiannis who was awesome and very knowledgeable! Would recommend 110%! Financing quick and easy as well.
Professional through out - Nowak623
The entire team was absolutely amazing. Dan Basic, Joe McFadden and Gabe J literally bent over backwards for us! Without question I would recommend this dealership!
Woody the sales manager is a total liar - NHLAW
I bought a used car from another state. The salesman told me it was in amazing running condition and one of the nicest used cars he had seen. I assuming this place thoroughly checks any vehicle they are selling used for proper running condition bought it. I received the car and drove it home. I immediately noticed the brakes were loud, harsh and weak. I noticed a smell of exhaust in the cabin. I noticed the steering was loose. I took it to my mechanic who looked it thoroughly over and said the brakes were all literally metal on metal with no pad left, the front calipers had seized pistons, the exhaust manifold was leaking, the steering rack was leaking and needed to be replaced also. I was looking at over $2500 in repairs and put 25 miles on the car which I was told by BMW of Peoria was in great running condition with no issues. I called Woody and he simply said you bought it as is so good luck to you. What kind of car dealer dwells a used car that someone like I did might be putting children in? This place is a shameless dealership and reminds me of the book I read my children called Matilda who’s father sells unsafe vehicles with no care for the buyers safety or wallet. Buy elsewhere no matter what if you want a reliable safe used car the day you buy it.
Pathetic sales team - NoBMW
The salesperson should be honest and provide the correct information to the customer. Customer shouldn’t feel that they are been cheated. I had a very bad experience with their sales team. They were trying to include couples of extra undisclosed costs to the total value of the lease. I will not recommend this dealership for any purchase or service.
Lied to by Perillo BMW - Dennis Dooley
I bought and financed a 2016 # series from Perillo the week of Jan 7, 2019. One of the very specific points brought up by the Salesman (Marco) was that the car had the remaining 30,000 mile maintenance warranty. Although I wasn't planning on "cleaning up" on usage of the remaining warranty, it was a plus that I would at least get a scheduled maintenance or two out of it.
I scheduled an oil change for Monday May 20. After the work was finished, I was informed that there was a $180 charge as the maintenance warranty was not transferable. In short, I was lied to when I bought the car.
When I arrived to pick up the car after 3pm, Chris Doko (the service writer) was VERY polite, and directed me to the general manager on hand so I could voice my complaint. The general manager on duty argued with me about what I had agreed to originally. Admittedly, I made a loud scene, and ultimately the general manager gave up arguing with me, and threw me out of his private office.
Since I would not go way with this complaint, the general manager eventually agreed to waive that day's payment for "goodwill" purposes.
The General Manager bought no goodwill with his behavior.
Instead of looking at the work being done, the mileage on the car (and discerning that I probably would not be back again before the expiration of the warranty), and figuring it made good business sense to waive payment, the General Manger made it very clear how Perillo ultimately does business and treats their clientele.
I have bought cars from 3 different BMW dealerships, but I don't repeat business with businesses that lie to me.
I will not buy another car from Perillo. Ever.
Midwest Motors of Lake Zurich, IL -- Thank you! - srichiii
I want to thank you and Phil Cassata for the great service at Midwest Motors! From the moment I arrived at O’Hare from Washington DC, your limousine was waiting for me within five minutes of my call, as promised.
After my flight and short drive to the dealership, I appreciated the expeditious paper work, with no surprises as your office had already provided me advance copies of everything I was going to sign, and, what to bring along with me; very professional.
And although I had done my research on your dealership and saw the video, I was surprise with the large inventory of high-end vehicles. So although I was there for the 2015 BMW 535 for my wife, I saw the next car that I want, the Audi S8!
More importantly, my wife is very pleased with her new car with the detailing of the interior and exterior immaculate.
Lou Bachrodt AutoMall
Import Sales Director
BMW and Mazda of Crystal Lake
Karl Knauz BMW
BMW of Barrington