Stephanie is awesome!!!! - DaveB
Stephanie never gave up on me despite my busy schedule and constant changes. Very accommodating and no pressures. Knowledge of BMW was great. Recommend her highly. Awesome!!!
Top Reviewed Specialists At This Dealership
Very satisfied customer! - Paul
Couldn't be more pleased with my most recent purchase from Motor Werks Auto Group. The staff was great to work with at all points in the process. Ian and Sharon made this the smoothest car buying experience I've ever had. The customer service is second to none. When an inspection post-purchase turned up a nail in a tire, all four were replaced at no charge.
And Finance was great too! Ryan worked hard to get a competitive rate to my credit union. No painful back and forth, waiting for my CU to cut a check etc.
New Car Sales Manager
BMW Client Advisor
AWESOME EXPERIENCE - crizgozon
It was our first time coming to this dealership and Fil Sotomayor was very accommodating, helped us through the whole process, and was very genuine with helping us with our needs. I had a lot of reservations but he put me at ease which made the experience wonderful.
Sales & Leasing Consultant
Excellent experience - NAC
Each individual is professional, knowledgeable and courteous.
I experienced competitive pricing across the vehicles being considered.
I experienced excellent dealership benefits with ownership.
Very decisive sales leadership.
Long Distance - DDNKD
After contacting the dealership from Sioux City Iowa, 442 miles away, I was impressed from the first contact. Being so far away and not being able to see the truck personally, I asked for better and more detailed pictures, done! Nest I asked several other questions concerning the truck, answered in a timely manner. They even picked me and the wife up from the airport in Chicago, and drove us to the dealership, so see the vehicle. Every bit of this experience was delightful and very well done by Kent and the whole staff at Anderson's. I wouldn't hesitate to fly back there and do business with them again, and the wife is hoping for the same thing to happen.
Great staff and very thorough and straight forward in every aspect. Nothing but the best!!!
Thank you guys for everything
New and Used Vehicle Sales
Exceptional service and sales departments! - jjohns
Jeremy in the service department at Knauz BMW is the reason we came and have stayed as service clients for the past several years. Jeremy has shown integrity and honesty in all of our dealings. We have never felt taken advantage of or questioned his/ their recommendations/ service. In fact, he has successfully gone above and beyond to advocate for repairs not covered by our warranty. Because of the relationship built with Jeremy and the other service advisers, we have decided to stay wth Knauz and specifically with BMWs for the purchase of subsequent cars. In doing so, we have since purchased two new cars with Rolly and Bob and have experienced the exact same level of integrity and professionalism with the sales staff as we have enjoyed with the service staff. Never has purchasing a car felt so straightforward and honest. We highly recommended Knauz BMW service and sales!
Friendly, knowledgeable - Pfletch2
Purchased a used car. Have done business here before and they always treat me wonderfully. They answer questions thoroughly and make sure I understand exactly what I’m getting with my money.
Great communication and accurate description of used BMW X5 - Kim & Chris
Bob Lambert and BMW of Bloomington were extremely easy to work with during our purchase of a used BMW X5. Bob answered all our many questions over the phone, emailed many pictures and numerous documents, and most importantly described the vehicle honestly and accurately. The vehicle was prepared for our arrival from 2+ hours away, we test drove it, and then the transaction process was quick, easy and transparent with no "hidden" fees or pressure to purchase optional services or warranties although they were available.
High Level of Sales and Service - illinidem
You can't go wrong when purchasing or having service done here. Scott did a great job showing me vehicles that were not only of the highest quality, but also fit my needs and budget. He went out of his way to find me exactly what I was looking for. The entire process from sales to final paperwork was done quickly and without any issues.
Scott won't just sell you something to sell you something, he fits you into the car you want and the car that meets your needs.
Outstanding experience - krb
Bought an X1 from Bob Miller. Great service and professionalism. My husband flew to Chicago and Bob picked him up and took him to the dealership. Bob has been great throughout the process including post-sale.
Excellent sales and service personnel - Satisfied customer
Jeff Abbas is an outstanding sales representative. He listens well and goes out of his way to meet your needs. The entire staff —sales and service— are customer oriented to the extreme. Great car buying and owning experience.
Bad Communication, Bad Tires on new BMW - Brian_Mc
I have two BMW cars, both have been serviced at this dealership. My last visit in October of 2017 for scheduled service, I was never given a copy of the service report due to some system changeover in this service department.
The car again asked to be serviced this week, under the BMW service plan. I have now just learned that at 12,000 miles (the October 2017 visit0, my front tires were noted to be completely worn out and should have been changed then. I was NOT told of this safety issue until last week - six months later!
This late notice has also now prevented me from making a claim with Pirelli Tires. Clearly tires on a new car MUST last longer than 12K miles - especially since the rear tires are fine (on a four wheel drive car!)
BMW of course like all companies is no help. I would remove ALL these hard riding run-flat tires, but there is no place in the car for a spare tire. Not even a "space-saver" spare.
Very Unhappy With Unsafe Brand New Car - conniepappas
On May 16, 2018, I bought a car from BWM of Orland Park. I bought a brand new 2018 BMW X3. I traded in my 2015 Jeep Wrangler Willie Edition with 21,000 miles and they gave me $22,000.00 for it. I loved my Jeep but I needed more room so I decided to get a BMW. I bought the 2018 BMW X3 with only 90 miles on it. The salesman was Eddie Steffan and when he dropped off the BMW to my office he told me there were 2 lights on it and that it would be taken care of on Wednesday the 23rd of May and that it just needed a new battery and needed to be reset. I said ok and then they called me that afternoon a Jason Jakubowski from that Orland location called me and said that they needed to get parts from BMW plant because its actually an airbag issue and can't give her back the BMW to drive cause its dangerous. I then contacted the Manger who is Michael Messer who told me that its impossible that this happened. I told him the vehicle is in his shop and to talk to the salesman about it. Turns out the salesman was right next to him and did confirm I was right. At this point I just wanted my Jeep back because I bought a brand new BMW which I paid $52,900.00 for and its having airbag issues. They told me my Jeep was already sold and that they can't refund the sale even though its only been a short time. Then I asked to speak to the General Manager of the store because Michael Messer told me that this was above his pay grade and that is who we are supposed to talk to. However, he never transferred me to the GM or had the GM call me back. I told him that at this point all I want is another BMW X3 because this car is unsafe. He told me that I need to call some sort of warranty service and that he would no longer help me. I feel really cheated and I would advise that nobody buy a vehicle from this location ever again. I paid a lot for a brand new car and I did not receive that car and am now being told its going to take at least 3 weeks to fix the car once they even find out what the problem actually is. I am not sure why they would sell a car to me or anyone if they knew it was unsafe and the lights were already on the car when it was dropped off. The purpose of my post is to ensure that people are very aware of how this car dealership sells bad vehicles and how they treat their customers after they purchase a car. The managers are very disrespectful and talk to you in a certain way to belittle you instead of trying to help their customers. Please be very leary of this dealership.
I took car in for service at 7:55 am and at 1:05pm car still - MaryMcAfee123
Took car in for service at 7:55am and at 1:05pm car still not serviced!!!. Wanted to give loaner car but I declined to late...
Great first time dealer experience. - Syed Hussain
Joe Svoboda was great! Not pushy at all very helpful..really cool guy. Smooth and seamless experience. No haggling and no pressure. Worked directly with Joe on everything and nobody stepped in between trying to put any pressure on me. David cooper got me a financing rate better than what they promised. Sam Herrera was super nice in showing me all the features. Go and ask for Joe, really nice and genuine guy.
Excellent Dealership - pauliusx543
I had the greatest buying experience getting my brand new BMW M3 at Bill Jacobs, Bill Earnest and the rest of his team were amazing and treated me very well which made my day even better. Anyone looking for a new car should definitely consider Bill Jacobs you wont regret it.
Great price and service - Alex I
I bought my CPO M6 from Perillo BMW as well as a number of other cars in the past. I’ve had nothing but excellent service from everyone that works there. I’m honestly sort of shocked that there are bad reviews on this site.. I wouldn’t buy a BMW from anyone else. Service has always been great also!
Midwest Motors of Lake Zurich, IL -- Thank you! - srichiii
I want to thank you and Phil Cassata for the great service at Midwest Motors! From the moment I arrived at O’Hare from Washington DC, your limousine was waiting for me within five minutes of my call, as promised.
After my flight and short drive to the dealership, I appreciated the expeditious paper work, with no surprises as your office had already provided me advance copies of everything I was going to sign, and, what to bring along with me; very professional.
And although I had done my research on your dealership and saw the video, I was surprise with the large inventory of high-end vehicles. So although I was there for the 2015 BMW 535 for my wife, I saw the next car that I want, the Audi S8!
More importantly, my wife is very pleased with her new car with the detailing of the interior and exterior immaculate.
Lou Bachrodt Auto Mall
BMW of Barrington