I stopped in the dealership for test drive with intent to - No go
I stopped in the dealership for test drive with intent to purchase a used vehicle. Salesperson, Sam Yost, was very helpful & knowledgeable with assisting me with a vehicle I was interested in purchasing. Great test drive. Ready to buy. When the time came to discuss the purchase price - my customer experience took a steep decline. Sam was professional & informative of sales price and presented payment options.
I presented a counter to the full retail purchase price. Not a surprise, the Sales Manager became involved in our conversation. I assume most car shoppers are familiar with the back and forth to land on a mutual agreement. The Sales Manager became quickly became testy and annoyed that I was not willing to pay full
Retail/list price.
To justify my counter, I showed the Auto Trader data of other like-vehicles (age, model, mileage) in our area, the Sales Manager became huffy and rude. All discussion halted. No counter offers. Sales Manager stormed off.
Very unprofessional behavior from management. This is a perfect example of why car buying is sometimes unpleasant.
I’ve been in sales and customer service for years. I’ve never treated a customer in such a manner.
They lost my business and referral.
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