Fusion transmission fix - rjmennenga00

My Fusion needed a new transmission and they had trouble with parts. So I will have had a loaner from them for a month or more. I don’t know what I would have done without having this to drive. Thanks Much

Oil change - Mike

Derreck went above and beyond and out of his way to take care of us with servicing our vehicle. He even went as far as picking it up from our home, driving it to the quick lane and then bringing it back home once the work was complete. We will continue using Zumbrota Ford for our service work. This wasn’t the first great experience we have had with Derreck either. Zumbrota Ford is lucky to have him as an employee. Very knowledgeable about all aspects of the business.

Quick as Always - TERRY49

Walter was quite helpful at the desk. We discussed tires and they have quite a promotion going on now where I will get an unbeatable price. I applied for a Ford Service credit card, was approved, used it to pay for the service and saved $20 on the bill. With the card, I will also get a $140 tire rebate. The best part of the visit was being on my way in less than an hour.

Service bulletin repair - Ford Fella

Todd Rutherford went up and beyond knowing my 2014 F350 diesel is one of our work trucks. He understood the situation and got my truck repaired in a very timely manner. I give Todd 5 stars. On the other hand Jes at the service counter was unwilling to help and was quite rude with me on the phone. I give Jes 0 stars. If you have to do any service at this dealership I highly recommend talking with Todd.

Worth the extra drive!! - pthei1

Visited Holt Motors for my 10,000 mile check and was treated extremely well by everyone at the dealership from Service Center staff to salespeople and management!! It is worth the drive from Cold Spring to service my vehicle or buy or trade for something new. The entire staff at Holt just treats you like family and I always leave with a smile on my face—-thanks for making car shopping, buying and maintenance a great experience—-we will be back.

10/10 recommend - KenzieB

My car was totaled and I needed a new vehicle. Aly helped me find exactly what I was looking for. She made the entire process a breeze and I will definitely be back in the future!

Quick and friendly response to expressed concerns - zashata.burton

I was very pleased with the service response I got regarding a couple concerns I had about a used car I purchased from Red Wing Ford Chrysler in November this year. Very satisfied.

helping me out a loooong way from home - long hauler

Recently traveled across the US from Toronto, and had truck troubles on a 2016 F 150 almost immediately after I left home. Made it as far as Syverson Ford and called for some help, and was brought right in. Unfortunately at the time it was in the shop, the issue with the stalling and rough idling wasn't happening, BUT it hasn't happened in the 5 weeks since then either. The crew checked over what they could, and were quite honest about what they found and did not recommend me for any repairs at that time. Being where I was from and the situation they could have easily gone a less than ethical route and recommended a pile of parts and labor, but I am thankful they were professional and did the right thing. Car repair shops have been accused in the past of shady practices, nothing like that going on here. Sales staff even provided balloons and toys for the 2 year old with me to keep him entertained while we waited!

Customer service - littlejohndeere

I recently had my vehicle in for a recall and worked with Mike Bower and Mike Asperheim. It went great and they both are great assets to the dealership..

Service - Sgthousenick65

I recently took my wife's Bonneville. The check engine light came on. Well in the past if you ever dealt with a service department you know Monday is always busy. Ethan told me they would try to check it over if they could. Knowing that he told me it would likely be tomorrow. So I left the vehicle with them thinking it wouldn't be done until tomorrow. Nope! Early that same day Ethan gives me a call telling me it was fixed and ready to be picked up. I told that I would just wait until the morning to pick it up. Then the best part, he calls me back and tells me that he can save me $$$ because I belong to the owner's advantage program. There is nothing I like more than saving money especially during Christmas!

Excellent service & COMMUNICATION - BuckRam1500D

Marc called me and talked to me about my Ram pickup tires. He was genuinely concerned about getting me the best tires for the miles I drive. I could not be happier with the tire selection. And he greats me by name when I get to the shop.

Wonderful... - Badger Bob

Apple Ford Shakopee, Aaron Dodge, is awesome! With out a doubt the best car buying experience ever! I’ve been in the computer business for over forty years and the Apple Ford Shakopee web site is, hands down, the best auto site I’ve ever used!

Needed help after hours. - Greg Krause

My key fob had a weak battery and wouldn't work. I called Pat Walsh after hours and he helped me to remedy the situation. Thank you Pat.

DEML {Personnel) - wpjmmj2

Staff & Management do an outstanding job. Service personnel also #1. Bill Payment Center staff very professional. DEMEL facility second to none. Keep up the good work.

truck service - Old Man

Service has been good at this dealer, easy to get in and work completed in a timely manner, worked with me to decide proper tires for the performance I want out of my truck.

Service work was performed on time! - Brian

Ford Service Card was helpful to purchase an auto start option on the Ford Fusion. Service work was performed on time as scheduled for the Ford Fusion.

Wonderful - Don and Marianne

Everything was what we've grown to expect. Top of the line service and sincere follow- through on everything. Always done when promised. Thank you all at Lundeen Ford.

F150 and 28ft. Travel trailer towed to dealer on Sat. night! - Betsy Warner

Kudos to this family team- owners, son and grandson-who made our emergency visit as pleasant as they could. Camping at a Ford dealership was not on our itinerary but need for a new starter turned their parking lot into a two night dry campground!

Great Service - T.W.

Saved me money by fixing a part instead of having me buy a new one which would have doubled the bills Great customer service very friendly people.

Got me going in a reasonable time & estimates were accurate. - Old deerhunter 89

My 2003 Taurus wouldn't start. Dealt with Service Advisor Eric Holmvig and he arranged for a prompt tow to Baxter. Kept me informed of the problems and the expected cost as well as any delays for parts. Very friendly service and the car runs good as new.

Service - HappyCamper

I don't think I have ever been treated as well, ever! I have a commercial account. They picked up my vehicle, evaluated what was needed, explained it clearly, did all the work and returned my vehicle to my office. They even offered to help out on my wife's vehicle airbag recall if I continued to have difficulty with the Lincoln dealer. In the future I'll be purchasing all my vehicles from Cornerstone.

Stopped for an oil change, left with a new car! - jerri turitto

Staff was friendly, service was great. I stopped in for an oil change and they got me in right away. Long story short, I ended up buying a new car and I couldn't be happier!

Bought used car had it serviced - Fusion guy

Bought used fusion took it for test drive brakes pulsated. They said to bring it back and they would fix it. Not only fix it, they gave me a rental to use untal it was fixed. Great personal to work with

Very Pleased - Ron in GR

I brought my 2013 Ford Expedition to Dondelinger Ford for routine maintenance. As I approached the Service Desk, I noticed that two FREE COUPONS had expired. I showed them to the CSR who quickly checked with the "Powers to Be" and it was determined that they would honor them both! Great...and a free wash was also added. I'll be back even after my coupons expire.

Disappointing Repair Service - MikeG

A check engine light along with a dramatic drop in power (code P0299 low boost and code P0016 cam timing) led me to bring my F150 to the Service Department. After a week to get an appointment and two days diagnosing the problem, I was told they couldn’t find anything wrong. The check engine light? I was told there wasn’t one. (There was when I parked it in their bay). The power reduction? Their tech couldn’t duplicate the problem. (I had been limping on it all week). I was told to bring it in next time the check engine light came on, and oh by the way, that’ll be $150 please. When I asked what I was paying for she asked if I was trying to get out of paying! CThe engine light came on the next day and had a hard time getting to highway speed. Again. Bring it back? No thanks.

Service review - Holly58

I bought my vehicle in to Rochester Ford Quicklane for my routine service. Ryan H. was very efficient and professional with the entire visit. He was thorough on the review of the services completed at the end of my visit. The new inspection forms are much easier to read which is much appreciated. Thank you for the great service.

Sells cars with bad transmissions and bad customer service - TIM

I purchase a 2014 Ford Fusion in 2016 and had to replace my transmission at 98k! I take good care of my cars. I was in absolute disbelief. I went into the dealership and asked what they could do for me. I stood waiting for service and a lady finally asked what she could do for me. I told her my issue. She got up and went to talk to someone about it. Then came back to me with no possible solution. They said I was 10k over my warranty and they couldn't do anything for me. So I left the store with none of my issues resolved. I received an email from Ford asking how my service was that day. I followed up with an email and never received a response back. That is terrible customer service. Obviously Samantha did not even know what I originally came in for. I will never purchase a vehicle from Ford again! I have done research and I am not alone in this problem. Many others have had transmission problems in the fiestas, focuses, and fusions. I hope this review will help people think twice before spending their hard earned money on a car that will fail them.

Service department showed no concern - lgeorgius

Initially when I purchased my 2013 Lincoln new, they were great, but as the car aged, they could care less. My last experience started on 9/28/17 when I called the dealership as my key FOB in hand would not start the car. A pleasant lady took my number, but no call. 10/2/17 I called again the the lady answering the phone was concerned as was going to have someone call right away.... no call again. Good thing for Google I found how to start the car when the key fob in hand does not work. On 10/12/17 I wrote a letter to Chris Morris the service manager and relayed my dissatisfaction. No response from a written letter either. My 2013 Lincoln was traded for a new 2017 at another dealer, there were other instances regarding recalls on my 2013 that they did not tell me about, and I had to have the car serviced elsewhere. I will not recommend Morries and try and convince all who will listen to shop and service elsewhere.

Outstanding customer service! - 1st time Lincoln Owner

Free car washes for my Lincoln! Wow. What a perk! Reasonably priced oil changes. Quick service. Friendly staff. All good reasons to buy from this dealer.