Leased a 2025 IONIQ 5 from Sport Durst Hyundai in Durham, - ScottJeezey
Leased a 2025 IONIQ 5 from Sport Durst Hyundai in Durham, NC in August 2025. Two issues, zero accountability.
Issue 1: We were explicitly promised Hyundai's Level 2 home charger promotion at signing. Turns out it had ended a month earlier. When we discovered this, the sales rep acknowledged in writing that they'd given us false information and were "working to have Hyundai honor the credit." That was September. It's now December. Total silence. We bought our own charger for $344.
Issue 2: They never properly transferred our license plates. Four months later, NC DMV still shows them registered to our trade-in. Also listed the wrong county. Nobody returns calls.
Hyundai's response? "Not our problem. We used a third party to run that promotion, and dealers can do whatever they want."
Funny, that's not how it works anywhere else:
* Amazon uses third-party sellers. Order wrong? Amazon makes it right.
* DoorDash uses third-party drivers. Food missing? DoorDash refunds you.
* Airlines use third-party baggage handlers. Lost luggage? The airline compensates you.
* McDonald's franchises are independently owned. Corporate still enforces standards.
If your brand is on it, you own it. That's how accountability works everywhere except, apparently, Hyundai.
The car is great. The corporate accountability is a case study in how not to treat customers.
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