Above and Beyond - Robert Ragan
There is no greater disadvantage than to be FORCED to make an immediate decision between repairing a 13 year old truck with transmission issues or purchasing a new one. The employees at Dave Gill appear to be sensitive to that fact and not take advantage of your misfortune. Tracie Sauer was so helpful and patient allowing me to investigate the truck inventory at Dave Gill after being out of the truck market for 13 years. She surgically targeted vehicles according to my preferences that encompassed the full spectrum of trucks and options. She applied no pressure, allowing me to freely walk away. I was so conflicted. So to avoid potential "Buyer's Remorse", she encouraged me to take home a candidate for the night. Upon my return the next day, Tracie had two proposals waiting for me as I walked through the door. Unfortunately, based upon my “take home” experience, I had an entirely new candidate in mind. Unphased, Tracie had secured a third proposal from Kevin Hampton (Sales Manager) and in 15 minutes the deal was done. I greatly appreciated Tracie and Kevin who worked with me to ensure I got the best deal possible in my situation. (It should be noted, the next day, Kevin took time out of his day to personally assist me in searching for my very expensive prescription sunglasses that fell behind the seat of a test truck. He was so tenacious, despite I had given up! Thanks again Kevin!!!!) I am completely satisfied and I will definitely shop at Dave Gill for my next vehicle.
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