Awesome quick service and friendly staff! - CBoddie1
Rick was a great dealer and got me a great used car! Right in my price range and the kind of car I wanted. He could tell when I didnt quite like a car and when I absolutely loved a car. He went out of his way to make sure my parents and I were comfortable and that we had an excellent experience while we were there. I highly recommend him and if I need another car in the future I'll make sure to talk to him first!
Top Reviewed Specialists At This Dealership
Best experience at a car dealership so far - Tmh5301
All of the employees that I interacted with during my experience at O’Neil Nissan were wonderful. They made me feel very welcome and answered all of the questions that I had. I will definitely be a repeat customer at this dealership, and will be recommending to my friends and family!
Automotive Upgrade Specialist
Fantastic experience at Lancaster Nissan with Kyle Potter - Carguy
Kyle was a tremendous help for us with purchasing our 2015 Nissan Juke. He was attentive, listened to us, and always followed up with answers to our questions. We would highly recommend him and Jason, the manager, for the whole buying experience at Lancaster Nissan.
Great experience - Mazerowski#9
Justin was great to work with. Very personable. Really knew what he was doing. Answered all our questions. We would definitely recommend Justin to all potential customers
Good job mark Dooling did the best he could - Lhh
My car needed front and back breaks and there was a problem with acceleration l. Mark has the breaks fixed and the car needed a program update It wasn’t covered by Nissan but mark made a couple of extra calls to see if he could get it covered I appreciate the extra work he did Also they gave me a good warning that I would need tires and breaks at my previous service call but let me know that I could wait a little bit
Nissan General Sales Manager
Great experience! - LC33
I had a great experience buying my new Rogue from Cochran Nissan. Darius was very helpful and knowledgeable. I was able to get a great deal on the car I wanted, and I am very happy with my purchase!
Quick and friendly service - ECRADDOCK81
I have been going to Faulkner Nissan for about 7 years now and have always had a great experience there. My salesman Al is great and the rest of the Faulkner staff is always friendly and helpful
Outstanding - Ajordan
Justin my sales guy was awesome he did a fantastic job I plan on recommending anyone who is looking to him great job Justin Hydro
Sales & Leasing Consultant
Lessons learned and a great day - Kpetrill
It was actually a fun, entertaining day. Smooth purchase and I learned a lot about the car buying process. Michael was patient and he and Jonathan explained the financial piece and warranties.
Sales and Leasing Consultant
positive - B
Sales pressure was minimal. Felt like they were interested in meeting my needs for a particular vehicle, price, financing, and driver. I would buy another vehicle here in the future.
Great dealership, even better sales team. - Djk23
This is the only place I go when in the market for a new vehicle. I have worked with Alex twice now and he is the best!
service department Great - Nissan Titan
My Nissan Titan needed a tire fixed. Derrick in the service department took care of it. Derrick very honest and a great person for helping us out with our Nissan Titan. GREAT SERVICE
Will definitely be back at the service department. Thank you again Derrick
Great experience - Valleyave765
Michelle was very professional and made the dealership look great! This is what a sales experience should be. We were comfortable at all times while at the dealership.
Best car buying exp. - GoEnerCom
If you are in the market for a vehicle, you must go see Mark Michalek. You will not forget this outstanding car buying experience. He made it all seamless...Great doing business there & the process couldn't have been any easier. I'd say we'd definitely do business with them again (as we already have). Mark found us exactly what we needed and our company purchased a second vehicle a week later. Best Regards to the whole team at Bowser that helped us get our guys back on the road...Kent W. & Don P.
Never again! Update - Say No to Apple Nissan
Update to this review: I was recently contacted by Apple Nissan and asked to meet with a team of people to discuss this issue. The people that I have worked with previously are no longer employed at Apple. The new management was extremely helpful and they understood my concerns. They met with my husband and I two days in a row to work out an agreement that we were both comfortable with. I am very thankful for the determination of Brett, Jay, Ernest and especially Jonathan for helping to resolve an issue that was not theirs to begin with. These guys definitely took the time to understand why I felt unsafe in that vehicle and spent hours helping me to make a choice that would ensure my peace of mind. I am truly grateful for the opportunity to work with them and will be going back in the future to have my Altima serviced.
Again, thank you guys for helping to resolve my concerns.
Absolutely horrible experience! Purchased a used vehicle with a warranty. The night I left the dealership with it, numerous dash light codes came on. Called in since they were then closed and took it back in the morning. Since the codes were no longer on they told me to keep driving it until they came on and bring it back so that they could scan it. Every time I took it in I was told the lights needed to be solid, not blinking. In the first 6 months it needed to be towed 3 times! Each time it was there they made a few small repairs, which I helped to pay for but still couldn't figure out the problem. I told them about a document that I had which showed a factory recall replacement which mentioned at the bottom that the customer was complaining of multiple dash light codes ( one of my complaints as well) however, this document on their letterhead was dated over a week before I purchased the vehicle!!! After the warranty ran out, I was told that they were not going to help with the vehicle any longer because it was out of warranty. They said that it isn't the same issue even though it has continued to do the same thing as the first time. I contacted the Attorney Generals office who attempted to mediate. I told them that I did not want the vehicle and after a few more months, they offered to trade it in. I told them I needed something comparable, all wheel or 4 wheel drive with 7 passenger seating. However, due to all of the negative equity my payments for this piece of junk they sold, they said they could get me into a new Nissan Altima (completely blacked out - which I didn't need) but my payments would be over double what I was paying for my SUV! It didn't have either of the options I told them I needed. This has been such an awful experience and I would not recommend them to anyone! The way the GM treated me is ridiculous and the fact that they say I am responsible for the entire balance of the negative equity is unbelievable! They sold me this vehicle and they knew about the issues!
I have numerous photos and videos of all of the lights, the grinding noise it makes, how it bucks and the smoke coming from under the hood. I zoomed in on the area that was glowing bright red. I put them on a USB and attached it to my spare key when I took it in. Still nothing..... I have had to pay for towing fees, rental cars for weeks on end while they kept the vehicle and still no answers!!! I have been stuck driving this piece of junk that I do not feel safe in because the trade in value is so much less than I owe due to the condition of the vehicle. I could take it and try to trade it in when it isn't acting up, in hopes that it won't do anything while they appraise it but then someone else would be stuck in my position down the road! This car should NEVER have been sold at what many people call a reputable dealership. Well, I can tell you that I have spoken not only with the GM at Nissan but I also spoke with the VP at Stewart Companies which owns Apple Automotive Group. Both who say they are going to help and yet, June will be 2 years that I have been stuck paying payments, repairing things that do not fix the issue and driving a vehicle that is probably going to blow up some day!
Did what was needed to correct - NetNet
They are very efficient and keeps you informed about your vehicle, pleasant waiting room, with water, coffee and refreshments, will generally always use your service
Easy, no hassle, great deal - rcxj99
We weren’t really in the market for a new car, but Maguire’s had a Murano that caught our eye in black on black. They gave us a fair deal on both the trade and the purchase price. We bought the car with confidence.
Very satisfied! - Chuck 50
Dale Stauffer did a amazing job getting me the best deal possible. Very friendly and professional and knowledgeable. He took his time and helped me with any questions I had. Great job Dale!
Thank you Bob, you are great at what you do - Dale Zmijewski
I couldn't be happier! Bob is so friendly and efficient! Normally i dislike going to buy a car but this dealership is so friendly and courteous, i will only shop here. Thank you Bob, you are great at what you do.
Great Car Leasing Experince - judyandsimon
We went to look at 2019 Nissan Rogue to replace leased 2016 Rogue. We were delighted that the dealership had exactly the vehicle we wanted, color, upholstery and equipment! We worked with Guiseppi Picone who was the best car salesman we have ever experienced. He was transparent, friendly, attentive to our requests, helpful and demonstrated all the new tech on the 2019. He also went the extra mile by transferring the child’s car seat from our old car to the new one. Great customer service.
The dealership also called our car insurance company to transfer the insurance to the new Rogue. This lead to a discussion with an insurance specialist at the dealership who is going to provide us with competitive quotes for home and car insurance. Some people may find this a hard sell, but there is no committment involved.
No heat in wife's Journey - Harleymikes
.My wife's 2012 Journey had little to no heat and with winter upon us we needed it repaired quickly and correctly. On a previous visit it was diagnosed as the heater core with a hefty price to replace it. We made arrangements so the car could be in the shop for 2 days. Knowing that the dash needed removal to replace heater core BCCDJ was my 1st and only service dept to do the job. Jess our service advisor was wonderful to work with and our tech Russ is top notch. Everything worked out smoothly, even the service financing they offer. No squeaking or rattling in the dash and car was washed. Now she has plenty of heat!
Very Professional and Excellent Customer Service! - Majicmrk04
Beth Manning was Onpoint in every step of the Service Repair of my SUV. The repair turnaround time was quick and painless. You should give her a raise!
Used car purchase - FBdad53
The most professional pleasant experience of purchasing a car ever. From the salesman to the administration staff. No pressure, always there to answer questions. The delivery was super, made sure that all features were gone over and that our cell phones were programed. Can not say enough good about this purchase. Thank you
APPALLING TREATMENT OF WORKERS - MJ2044
I was in your showroom this passed saturday(9/22) looking for a vehicle with John D and things began to get out of hand between the salespeople. One of the young female sales associates was being treated in such a deplorable and immature manner as one of the male associates got in her face with multiple male managers around, doing ABSOLUTELY NOTHING. I was extremely appalled at how the male managers were standing there not doing anything at all. The male associate was extremely immature as well and was so close in her face that I thought he was going to hit her. This behavior should not be tolerated! I've had many friends say such good things about this place in the past. This is such disgraceful behavior from such a "reputable" dealer!
Not a happy camper - Chardore
Took my car in for service on 2/15/18.(transmission & catalytic converter) I will say I was checked in promptly. However, I was quoted one price $4882(which I wasn't aware didn't include tax) & my car would be done by 2/20/18 I told them to do the work. I put $1000 down. Gave my cell number to call me once the repairs were done. I was given a loaner car and was told I wouldn't be charged. I was disappointed because not only did I NOT get a call from Drew Zeek but when I called to get an update on my car I was told my brake light was on. Drew then told me he would call me the next day I get no call. I called the following day and Drew told me my car had been finished for 2 days. I asked what was the cost Drew told me $3922 & since I already put the $1000 down it would be $2922. I arrive to pay and pick up the car and Drew tells me the cost is $4123. When I asked Drew about the price he told we were busy yesterday, I must have pulled the wrong slip. (I guess a lot of customers put $1000 down) I pay the higher balance and notice not only was I charged for the loaner but $300 more than what Drew quoted for the part. Once I brought this up to Drew's attention he gets the service technician to tell me that I would be refunded the $300. I then leave with my car. I call Rob Shoemaker the service manager and leave him a message explaining to him what happened. He calls back stating I would be refunded the $300 plus the loaner fee(which has not been refunded as of yet!) I have taken my car in for service on different occasions and this incident made me realize why I stopped going there and was driving over 30 miles to get it serviced elsewhere.
Made it happen - Amy
When our financing didn't come back the way we hoped, Jose figured out a way for us to get our car at a price and interest rate we were comfortable with. We didn't think it was going to work out but he made it happen.
Nice good service kept in touch - Steveo123
Would like to thank Steve Clarke on my daughter's 2016 versa ABS light was on unable to clear the code. Turns out there was a bad wire repairs were made under warranty thank Steve and reedman toll Nissan Drexel hill.
Went to service dept for check engine light - Ripoff 77
Went in to get check engine light fixed. Was charged $305 only to have same problem in less than 60 miles. Took it back and was told I needed other parts that would cost almost $400 . The 0448 code , I come to find out is a common problem and should not have taken two trips to the shop . Just wanted to sell me both repairs and charge twice as much as it should have been. Dave your money and do not waste your time with Mark Arbuckle Nissan
DO NOT USE BODYSHOP - Kristy
DO NOT USE BODYSHOP! Incompetent, sloppy and liars.
Brought car here to be repaired, and they sent it back with more issues than it came in with! Someone’s greasy hand prints were all over the interior roof of the car AND there was a rip in it! (Part of the repair was to the liftgate, clearly they did this damage in that repair.). Then, in the process of having a long list of other issues “re”fixed, the Body Shop Manager, CHRIS, proceeded to tell me I was lying about damage they did to the interior. Too bad his employee had already accepted the accountability for his damage. Repeated calls to GM have not been returned. I’ve never heard of anything like this, which is why I’m compelled to spread the word. BEWARE of the bodyshop and the manager, CHRIS.
Clone Charlie Miller - Dave
We walked into Faulkner with a budget, a time frame and a vehicle in mind. We met Charlie Miller. He listened to us, and without any game playing, he met all of our needs. It wasn't a long drawn out process where he had to keep on "talking to the sales manager to see what we can do" Thirty years of buying car, and this was our best experience ever. Thank you Charlie.
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