Certified Pre Owned purchase - Bwolfgang908
Spoke with Zach about a certified Nismo Juke, and he took time out of his packed schedule to fit me in without an appointment. Aside from being straight forward about benefits of Certified vehicles vs new, I decided to purchase the vehicle. Despite my far less than stellar credit rating, the entire department bent over backwards to work with my co signer and I to get an acceptable rate and terms for financing. I cannot even express how helpful and pleasant they made the entire buying process. Thank you again Zach, and your coworkers for helping me leave happy.
Top Reviewed Specialists At This Dealership
Great new purchase - Lanalane69
Great experience buying new car. Fast and easy transaction. Lou Kaiser was very knowledgeable and helpful. 2nd time buying at this dealership. Will be coming back again.
Automotive Upgrade Specialist
Business Developement Consultant
Great Experience - arobinson239
Went in to browse cars and feel in love with the first rogue I was shown wasn't expecting to purchase today but after considering opitions we returned and I decided to get the model similar but with a sunroof added. Dustin made the entire experience easy and it was a good time very pleased with the vehicle
Sales - mrgjr
We were glad you were able to meet our price requirements for our new Rogue. I feel we received a fair trade value as well.
Sales & Leasing Consultant
Wonderful Salesman, Dustin and Finance Mike, great. - new car
Awsome job, Dustin my Salesman and Mike my finance wizard, Lower payment beautiful car. These Gentlemen were the best I have ever dealt with in my life
very nice new car experience - karen!95!
Marty was an "amazing" salesman-very polite-caring-explained EVERYTHING -even stayed over after closing to go over things on the vehicle we didn't understand-Ian McFarlane was very polite helpful very easy to talk to -very good for this business plus he is an animal lover (compassionate)-willing to work out a deal-Ryan Carnahan-very nice young man- closed our deal explains all financial options very polite and did a wonderful job! all and all would rate this buying experience a 10-would definitely refer friends here!
Highly recommend Michael Schroll. - M.mills0723
I went into Fitzgerald knowing the vehicle I wanted, and when we pulled in Michael was in the parking lot and showed us a 4runner that had just been traded in, so it worked out perfectly. We took it for a test ride, where Michael told us about some of the benefits of the buyer protection plan and I came back feeling very informed and comfortable with the vehicle purchase. The sales experience was very laid back and not rushed even though they had actually been closed and I’m sure wanted to go home. Very happy with my purchase and experience an would recommend Michael and Fitzgerald to anyone.
Awesome - Nannyto4
Didn’t plan to buy a vehicle this day. I wasn’t really sure what I wanted so I was just going to go to different dealerships and look. Well ROTHROCK was my first and last stop!!! Tony asked what things I was looking for in a car and in a payment and within 30 minutes I was buying this car! I absolutely love the car and the way they made it so easy for me to do so!
Excellent - Goddess2009
We had the best experience purchasing a car thanks to Ms Tinesha Patel. She knew exactly what we wanted in a vehicle .I would recommend you going to see her for you're next car buying experience.
Nissan General Sales Manager
Great Service - kellyle7689
Every time I need service or have questions, I call Dan. Since I purchased my car in 2011, I have always been treated wonderfully. He is honest and always takes care of me. Dan is the man LOL! I thank him for always providing such good customer service! He and everyone at this dealership always go above and beyond. They're reason I go here verse the Nissan right around the corner from my house. Keep up the good work!
Alex Poarch is the best saleman in the car business. - ronald.orrico
This is the 4th vehicle we have purchased from Alex. Two Nissan's for my wife, and Audi for my daughter, and the new Hyundai Tucson that this survey is referencing. I am the Vice President of North American Client Service for a major bank, so I appreciated superior client service which you receive on a consistent basis from Alex. Alex's approach is informative, honest and supportive without being overbearing and pressured. I recommend Alex on a regular basis to anyone looking to purchase a new and/or used vehicle.
Great above and beyond service!! - William T. L. Kieffer
We stopped to look at the new Titan XD. We needed a truck that was a little heavier duty than my Dodge 1500Sport but not as heavy duty as a 3/4 ton truck. The Titan fit the bill. We never even knew how close to closing time it was when the deal was finalized. The finance and sales crew stayed after hours to make sure that we got the truck we wanted and were able to drive it home that evening. They even rewashed the truck and topped off the diesel before we left. This is a top notch dealership with awesome service and great personnel. This is the second vehicle I've bought here.
Car & salesperson - TESS
My experience was truly a good one. I met Janice and we talked about what I was interested in and took a new Murano for a test drive. I was in love with that car! Janice made the whole buying process very easy. She knows cars very well and knew the Murano inside- out. Got a great deal and will recommend Janice to my friends.
Julie was exceptional !! I am now a happy Nissan owner - Clodapop
Julie was so attentive to our needs , helped me make smart decisions . No pressure , no games and she even drove my car home for me !
Thank you Jilie 😀
Quick to the point - Faster
There was no fussing around on prices, they gave me what I wanted and the monthly payments I’m good with. They detailed my new truck while we were doing paperwork and it was about 2 hours I walked out with a 2018 Nissan Titan XD.
Best car buying exp. - GoEnerCom
If you are in the market for a vehicle, you must go see Mark Michalek. You will not forget this outstanding car buying experience. He made it all seamless...Great doing business there & the process couldn't have been any easier. I'd say we'd definitely do business with them again (as we already have). Mark found us exactly what we needed and our company purchased a second vehicle a week later. Best Regards to the whole team at Bowser that helped us get our guys back on the road...Kent W. & Don P.
my exerience - kathy63
good but too expensive and it took over 24 hrs the next day my alternator went I need more work done on my car but dont have the money right now
Great Experience Buying A New Car - Steve&Sally
This was our 4th purchase from Eisenhauer and the experiences have always been excellent. The staff there are always helpful and courteous. Highly recommend buying a car from them.
Never again! Update - Say No to Apple Nissan
Update to this review: I was recently contacted by Apple Nissan and asked to meet with a team of people to discuss this issue. The people that I have worked with previously are no longer employed at Apple. The new management was extremely helpful and they understood my concerns. They met with my husband and I two days in a row to work out an agreement that we were both comfortable with. I am very thankful for the determination of Brett, Jay, Ernest and especially Jonathan for helping to resolve an issue that was not theirs to begin with. These guys definitely took the time to understand why I felt unsafe in that vehicle and spent hours helping me to make a choice that would ensure my peace of mind. I am truly grateful for the opportunity to work with them and will be going back in the future to have my Altima serviced.
Again, thank you guys for helping to resolve my concerns.
Absolutely horrible experience! Purchased a used vehicle with a warranty. The night I left the dealership with it, numerous dash light codes came on. Called in since they were then closed and took it back in the morning. Since the codes were no longer on they told me to keep driving it until they came on and bring it back so that they could scan it. Every time I took it in I was told the lights needed to be solid, not blinking. In the first 6 months it needed to be towed 3 times! Each time it was there they made a few small repairs, which I helped to pay for but still couldn't figure out the problem. I told them about a document that I had which showed a factory recall replacement which mentioned at the bottom that the customer was complaining of multiple dash light codes ( one of my complaints as well) however, this document on their letterhead was dated over a week before I purchased the vehicle!!! After the warranty ran out, I was told that they were not going to help with the vehicle any longer because it was out of warranty. They said that it isn't the same issue even though it has continued to do the same thing as the first time. I contacted the Attorney Generals office who attempted to mediate. I told them that I did not want the vehicle and after a few more months, they offered to trade it in. I told them I needed something comparable, all wheel or 4 wheel drive with 7 passenger seating. However, due to all of the negative equity my payments for this piece of junk they sold, they said they could get me into a new Nissan Altima (completely blacked out - which I didn't need) but my payments would be over double what I was paying for my SUV! It didn't have either of the options I told them I needed. This has been such an awful experience and I would not recommend them to anyone! The way the GM treated me is ridiculous and the fact that they say I am responsible for the entire balance of the negative equity is unbelievable! They sold me this vehicle and they knew about the issues!
I have numerous photos and videos of all of the lights, the grinding noise it makes, how it bucks and the smoke coming from under the hood. I zoomed in on the area that was glowing bright red. I put them on a USB and attached it to my spare key when I took it in. Still nothing..... I have had to pay for towing fees, rental cars for weeks on end while they kept the vehicle and still no answers!!! I have been stuck driving this piece of junk that I do not feel safe in because the trade in value is so much less than I owe due to the condition of the vehicle. I could take it and try to trade it in when it isn't acting up, in hopes that it won't do anything while they appraise it but then someone else would be stuck in my position down the road! This car should NEVER have been sold at what many people call a reputable dealership. Well, I can tell you that I have spoken not only with the GM at Nissan but I also spoke with the VP at Stewart Companies which owns Apple Automotive Group. Both who say they are going to help and yet, June will be 2 years that I have been stuck paying payments, repairing things that do not fix the issue and driving a vehicle that is probably going to blow up some day!
Used car purchase - FBdad53
The most professional pleasant experience of purchasing a car ever. From the salesman to the administration staff. No pressure, always there to answer questions. The delivery was super, made sure that all features were gone over and that our cell phones were programed. Can not say enough good about this purchase. Thank you
We had a great experience - Brian West
We had a great experience both the sales consultat, Bob Hiller and the manager, Jack did a fantastic job in getting us what we needed.
Friendly and personal service - Roguelover2018
The whole staff went out of their way to facilitate our car buying experience while working with me to get to the price I was comfortable with.
Have an on going problem with the radio - Wesleyc
Had a problem with the rear air pump.
Compressor had to be replace now my Armada is not lower in the rear .
Also have a on going radio problem that’s been intermittent . It would lose my set stations Like it was never programmed. It comes and goes.
And from what I understand it been a problem for some time now with Nissan.
Not a happy camper - Chardore
Took my car in for service on 2/15/18.(transmission & catalytic converter) I will say I was checked in promptly. However, I was quoted one price $4882(which I wasn't aware didn't include tax) & my car would be done by 2/20/18 I told them to do the work. I put $1000 down. Gave my cell number to call me once the repairs were done. I was given a loaner car and was told I wouldn't be charged. I was disappointed because not only did I NOT get a call from Drew Zeek but when I called to get an update on my car I was told my brake light was on. Drew then told me he would call me the next day I get no call. I called the following day and Drew told me my car had been finished for 2 days. I asked what was the cost Drew told me $3922 & since I already put the $1000 down it would be $2922. I arrive to pay and pick up the car and Drew tells me the cost is $4123. When I asked Drew about the price he told we were busy yesterday, I must have pulled the wrong slip. (I guess a lot of customers put $1000 down) I pay the higher balance and notice not only was I charged for the loaner but $300 more than what Drew quoted for the part. Once I brought this up to Drew's attention he gets the service technician to tell me that I would be refunded the $300. I then leave with my car. I call Rob Shoemaker the service manager and leave him a message explaining to him what happened. He calls back stating I would be refunded the $300 plus the loaner fee(which has not been refunded as of yet!) I have taken my car in for service on different occasions and this incident made me realize why I stopped going there and was driving over 30 miles to get it serviced elsewhere.
2 oil changes in a row caused near engine burnout - jab0101
Had 2 oil changes done by them. Both resulted in me nearly burning out car's engine. Bone dry no leaks. Oil replaced by Midas.
Best option where to buy a car - Lino
If you are looking for a car, please read this...
I'm from another country and because of this I didn't have a cosigner or credit history when I decided to buy a car. After looking on several places for car options, always I was denied. My hope to buy a car with the time started to be as something far; one day one friend told me I will ask to a friend of mine who works at Nissan and for me was like: ok, another shoot and this one will be the last.
I told my friend, this is the car I'm looking for, I told her this is my budget, and every time I'm denied because my credit history and because I don't want to use a cosigner. She told me: you will be impressed in a week.
In a week a bought the car, Tom IS AMAZING!!! He call me and we talked over the phone (BTW my English is pretty bad), before Tom always I felt like I was on a CIA job interview, 300 hundried questions to tell me NO!!!! And I never felt like a customer, I felt like a product.
I have been longer in a line for food that the time I spent with Tom, he had everything ready for me, he was direct to the point with the numbers, and he helped me out because of my English with all the process over the phone with the car insurance company.
He treated me like a person, I felt special that day. I counted the time: 45 minutes and I was driving my car!!!!
Three days after I bought the car I noticed the car was without floor mats, I was so happy that I never noticed this, I texted him and I got brand news mats for the car. And him always followed-up with me for all the necesaries process after someone buy a car.
Beside all this, check for all the offers that you have after you buy a car, I think is amazing the service en General.
Great service - Dawn G
Great service very thoughtful and courteous in explaining service work. Explained recalls. Very senstive and caring. Close to Mall drop me off and pickup when work is complete.
Nice good service kept in touch - Steveo123
Would like to thank Steve Clarke on my daughter's 2016 versa ABS light was on unable to clear the code. Turns out there was a bad wire repairs were made under warranty thank Steve and reedman toll Nissan Drexel hill.
Love my new Rogue - Jackie Herb
Just leased a new Rogue and I love it. Everyone at this dealership was so friendly. Mani was so helpful, explained everything about the Rogue and never once tried to push a sale on me. The whole process was hassle free and friendly. Thank you Mani for all your help, you were great.
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