We purchased our 2023 RAV4 hybrid limited from Classic in - Stogie Bill
We purchased our 2023 RAV4 hybrid limited from Classic in March of 2023 after trying to find one for over 4 months. When we started experiencing problems with the power head monitor, we took ik wyd a closer dealership. After 2 failed attempts to fix the problem, we scheduled an appointment with Classic in Tyler. They determined that the power head had to be replaced and ordered a replacement. When it arrived about 3 weeks later, we scheduled an appointment for 2 days later. The replacement didn't go well, but they tried replacing it with one from one of the new vehicles on their lot. This too failed, but they kept at it knowing we had a long drive home. Following our return from lunch, courtesy of their shuttle, we were handed the key fob to our vehicle and asked us to confirm that it was fixed. It works perfectly again and Toyota Connected even extended our trial period for their navigation subscription for our lost time when we didn't have it.
Our experiences with Classic Toyota are all positive and we wanted to share such efforts and service with other potential customers. Highly recommended and worth the drive.
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