I am beyond frustrated and honestly disgusted by my - Feihuang001
I am beyond frustrated and honestly disgusted by my experience at Toyota of Denton. I visited this dealership three separate times trying to buy a 2026 RAV4, and each time I was treated with more disrespect and dishonesty than the last.
I understand negotiating back and forth on price — that’s normal, that’s fine. But what happened on my third visit, July 15, 2026, was not normal. I sat down with a manager, we agreed on a price, and I signed the proposal. In my experience with other dealerships, that signature means the deal is done. Then, out of nowhere, a second manager came out and told me they could not honor the price the first manager had just agreed to and signed off on. How does that even happen internally? Why am I being passed between employees who apparently can’t agree on what their own dealership is authorized to sell a car for? We had no choice but to walk away, completely blindsided.
Then, the very next day, July 16, 2026, the SAME manager who had originally agreed to the price called me back and offered me a final price on the RAV4. I said yes. I received a text message and a voicemail confirming the deal. Less than a minute later, I got ANOTHER text telling me the car had already been sold to someone else.
I am absolutely stunned. This isn’t a case of a dealership trying to get more money for a car — that I could understand, even if I didn’t like it. This is flat-out dishonest, unprofessional, and disrespectful treatment of a customer who was ready to buy, in writing, on the record. I wasted my time, my trust, and my patience on a dealership that clearly does not stand behind its own word.
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