I wanted so badly to purchase a new Toyota from this - onlineprofessor
I wanted so badly to purchase a new Toyota from this dealership that was not available at my local dealership or even in the state of Oregon.
However, after working out a deal with the Salesman, Kevin, who was very responsive and prompt to return texts, and phone calls, it all went South. Kevin accepted a $500 deposit on the vehicle. I am in Oregon and so we arranged for Kevin to pick me up at the Amtrak station about 3 miles from them dealership the next morning.
After working out a deal, I applied online via the Toyota Financing portal. Shortly after applying, I received the following e-mail stating I should contact the dealership.
"Thank you so much for taking the time to get Pre-Qualified at Titus-Will Toyota.
Please contact us at (253) 475-4151 so that we may better serve you in the purchase of your new car".
I immediately called and was routed to voicemail for the finance department. I left a detailed message and asked for a call back. About two hours later, after NO call back, I called and spoke with Chuck in sales. I told Chuck I needed to speak to the Finance Manager. He told me he would speak to him and have him call me. When another hour elapsed, I sent a return e-mail asking for the Finance Manager to call me. Still NO call!!!
The dealership closed at 8:00 p.m.. At 8:30 I texted Kevin and asked him to return my $500 deposit as I was NOT going to board a train in the morning without having spoken to someone in finance and had a guarantee that my financing had been approved. Fortunately, my train ticket was refundable.
Kevin asked me via text to reconsider since they were very busy that afternoon closing three deals. I told him IF I wasn't important enough for a one minute phone call, to confirm my financing had been approved, I surely did not trust that I would be important enough when I got to the dealership to have finance even care about me and my valuable time when I arrived and still had a three hour return trip home.
After terminating the deal, I read a Google Review that stated the Finance Manager, Jim had been rude and condescending to a customer. I decided to take my business and my money elsewhere...
Today I spent $60,000 at an Oregon dealership that traded a Washington dealer for my car. Thankfully Titus-Will refunded my deposit and will NEVER see a penny from my wallet.
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