32 Washington Toyota Dealers

If you want a customer service focused experience in - KMILLSON

If you want a customer service focused experience in buying a car, Carter at Bellinghan Toyota is the sales person you want. He is so personable and knows the cars. Providing information in a manner driven by the customer, not by sales is a gift and Carter is great. Travis in finance also has a presence that is not rushed yet goes through this challenge of making the purchase smooth and calm. I love my Highlander and the experience at Bellingham Toyota.

I had my Tacoma serviced at LHM a few years ago and I - deananddoreen

I had my Tacoma serviced at LHM a few years ago and I felt they boned me so I haven’t been back but Rafael’s awesome customer service got us interested again and so far we love our RAV4, we’re Toyota people, our first one was bought in 1987, a 4Runner that we just sold to our son, it’s going strong! We have a couple of finance issues and when we come down for the new plates we’ll cover them too, have a wonderful day, Doreen and Dean

Go through Tommy he’s the best! - Shayhammel

Go through Tommy he’s the best!! Took the extra leap towards insuring that I was comfortable with the car and that I knew how everything worked before I left the lot!

Always great customer service and service of vehicle. - analisad613

Always great customer service and service of vehicle. Dealership is always clean and everyone very nice.

David Merkle was very helpful and friendly with my - hockeyolga

David Merkle was very helpful and friendly with my service appointment and explained everything very well!! Great to work with and everyone there was awesome.

Called to make an oil change appointment. - judi

Called to make an oil change appointment. Receptionist said they were busy. I asked to be put on hold. She stated "I can't help you, we are busy with real customers" I thought calling/being on the phone also makes me a customer... apparently not. I guess I will drive 45 minutes away to a different location instead of Kelso which about a mile from my house. Very disappointed in my very 1st contact with the Kelso location.

I was able to get a quick appointment and as usual, - Andy S

I was able to get a quick appointment and as usual, Brandon took care of me! Thank you for taking care of me and my 4Runner;)

This is specifically about service and not car buying. - Landcruiser

This is specifically about service and not car buying. The service team advisors (greg in this case), push you to do work that is not required. They are paid on commission, so the more they sell the more they get. We took in a Landcruiser that he told us need all kinds of work. We took it to another Toyota dealership and they told us that none of this was required and not necessary at this time. Will never go back.

I'd like to express my appreciation to the Rodland Toyota - Alex

I'd like to express my appreciation to the Rodland Toyota team. When I arrived this morning to check if the engine was functioning properly, I was once again greeted by professionals who took the time at the beginning of the shift to perform a quick inspection. Zack deserves special recognition.

I took my 2014 Toyota Camry that I purchased in 2014 from - djppep

I took my 2014 Toyota Camry that I purchased in 2014 from Bud Clary. In for a transmission problem. It has 62000 miles on it .My wife and I were experiencing transmission lag when shifting from park to reverse and shifting from reverse to drive before the vehicle would engage and move. A $140 diagnosis fee to tell it was not throwing a code but the problem does exist. Recommended a $350 power transmission flush. Did that, Problem did not resolve. Recommended a new valve body replacement for $4000 plus tax or a new transmission for $7800 plus tax. Called a Toyota dealership in Spokane and was quoted a new valve body replacement for $2800 plus tax not $4000 plus tax or a new transmission for $5400 plus tax, not $7800 plus tax. I do not recommend Bud Clary Toyota service department in Moses Lake nor will I ever have any work done there again. My frustration is Spokane toyota can reolace the transmission for $2400 cheaper.

I won't be going back. - Jessica

I won't be going back. First visit was great. My second visit there wasn't bad just annoying. It had been recommended previously that I get my rear struts done because of poor rebound. I made an appointment to get them done and also asked them to check out my car because I was having problems with intermittent shaking of the steering wheel at highway speeds and that it felt like my brakes were sticking. I made an appointment for the earlier part of the day hoping it'd be done by the time I got off work. They only started looking at it after I was off of work. They called and let me know that my rear struts didn't need to be done but that my front and rear brakes were bad. So I okay'd the work. When I went to pick up my car they refused to take my 15% off coupon from costco's auto service program - it wasn't expired. The receipt they gave me indicated that they also recommended I have my rear struts done which is annoying as that's what I had made the appointment for in the first place. The intermittent shaking was better but still not perfect and my brakes were now REALLY sensitive. I took my car into where I got my tires from this year thinking maybe one of my new tires were bad and separating and that was what was causing the shaking. The technician said it was my brakes, that when he took his foot off the brake pedal when it was idling my car wouldn't move. I told him I had just had my brakes done and it couldn't be that. I made another appointment at toyota and indicated it still felt that my brakes were sticking and that the intermittent shaking at highway speeds was happening again. I received a call saying I needed to get my brake pads replaced, rotors resurfaced, calipers replaced, and my rear struts still needed to be done. I okay'd the work for everything and was told they'd need to order a part and it would be in until the next day. No problem. I looked up the paperwork from the previous visit and called back and couldn't reach a person. So I left a message with some questions on the necessity of the work as I had just had my brake pads replaced and rotors resurfaced not even two months prior and asked for a call back. They did not call me back. 4 days later I called and couldn't reach a person so I left a message. I called multiple times through out the day and couldn't reach a person. I felt like they were dodging my calls so I had my boyfriend call from his phone and he was able to reach a person first try. They let him know they were still waiting on a part and it should be in the following day and my car should be done then. I went to pick up my car the following day and asked why my calipers weren't done the first time I had my brakes done. They said my calipers were fine the first time they looked at them. I was upset at having to pay for another brake job in a 2 month time frame. They removed the 1 hour diagnostic fee and told me that I had also received a free brake flush which is a $400 value. Even though they removed the 1 hr diagnostic fee my total is still what they had quoted me over the phone. I looked at their website later and they list brake flushes at $150 not $400. They did take my coupon this time but when I checked my receipt when I got home they had only given me 10% off not 15%. I received a survey in my inbox and responded honestly. I received a call from I5 toyota and they offered to do my rear struts (which still haven't been done) and that I wouldn't have to pay for labor. They also let me know they use an answering service and so never received my messages. I appreciate the call but would rather they have eaten the cost of the brake pads and rotor resurfacing as well as give me the full 15% off from the coupons for both visits.

Does not honor DMAChoice. - seedye

Does not honor DMAChoice.org preferences and spams your mailbox with offers for cars you do not own. They do not provide a way to opt out of their mail, so I’m spamming their review sites instead.

I made an appt 2 weeks ago. - Lafady

I made an appt 2 weeks ago. A TWO HOUR WAIT! Unacceptable!!!!! Very very angry!!

Be wary of this dealership and affiliated Michael’s (M’s - pelle44

Be wary of this dealership and affiliated Michael’s (M’s Subaru). Purchased a used forester, not that used a 2017 and purchased in 2020. Problems ever since. Brought to another Subaru dealership outside M’s subaru and M’s Toyota where the car was purchased. Seems like it’s a flood car. I so clearly remember the sales person mentioning the high quality of used vehicles they bring in. Accepted that lie and Micheals has since put my kids in danger since they passed on this lemon. Cancel my 4Runner trd pro and thank baby Jesus my kids weren’t in an accident due to Michael’s greed for a sale.

Contacted dealer through cars. - Kwalidy

Contacted dealer through cars.com and emailed them. Zero response to the online and email request wanting to know if the cars listed on their lot are available, total waste of time.

3 hours for an oil change and the person was rude. - Stormie

3 hours for an oil change and the person was rude. Worse service I ever been.

Last year, I purchased a vehicle from Toyota of Olympia - bmorse93

Last year, I purchased a vehicle from Toyota of Olympia and was quite happy with their expeditious methods of making the car buying process less painful. So when I decided a few months ago that I wanted a new 4Runner TRD Pro, I surfed around the internet and found that Toyota of Olympia had one in transit to the dealer. I called and was directed to Brandon Lake. All vehicles are on a first-come, first serve basis, so I asked him to please keep me updated on arrival, and I would make myself available to come down and complete the deal. Last week, Brandon called me and told me the 4Runner would be in next week. I thanked him for updating me and asked to be notified upon arrival and availability. This morning, at 8:12 am on August1st, Brandon sent me a message that the vehicle had arrived at the dealer. I told him I would be down as soon as possible to confirm everything and make financing arrangements. At 11:27 am on August 1st, Brandon sent me a message that said, "It looks like we would only be selling our TRD Pro models to customers who reside in the Lacy and Olympia area. I apologize for the inconvenience." I live in Pierce County, just outside of the "designated area" of the dealer. Having received this news, it goes without saying that I was very displeased. I am a strong advocate of a free market economy. If Toyota of Olympia wants to restrict its sales to specific buyers, be my guest. However, when management elects (or, in this case, their sales puppet) to notify me that they won't sell it to me after the vehicle has arrived, it comes across as a pretty rotten business model, especially to a previous customer and an active duty service member. To the management of Toyota of Olympia, the auto industry will not always be the way it is now. There will come a time when the lot will be packed, and you will struggle to turn your inventory. Word travels fast around Joint Base Lewis McChord, and I intend to share this story with everyone I know. You may have sold the vehicle I have been waiting for to the demographic of your choosing, but what you didn't realize is that the lease on my wife's Highlander is coming to an end, and I was also considering a Corolla you had in stock for my daughter leaving for college in a few weeks. The dealer could have taken in 2 pristine vehicles to list as CPOs and have closed out three new sales in one shot. I would drive a thousand miles to avoid conducting business with your dealership. I hope it was worth it.

I had a complete service and an early 90,000 mile checkup - jurgenhhuck

I had a complete service and an early 90,000 mile checkup but wound with 6 blown coils and an additional $2,300 in costs. Seems very greedy! J and S

I took my car to the Toyota of Tri-Cities having - Carmaj5150

I took my car to the Toyota of Tri-Cities having transmission issues turns out my manual transmission and clutch needed replaced at 125,000 mi. Toyota wrote up an estimate for almost $5,800.. I authorized them to replace my clutch and transmission and the finished the work fairly quickly and called me to let me know u could pick my car up. On the way home after picking up my car from toyota of tri cities I noticed right away that my windshield was so dirty that I couldn't hardly see out of it and I realize it had been sitting outside at Toyota for about 2 weeks but from my experiences with car dealerships in the past... especially after completing a repair job that was $5000+ ... they usually wash the car at minimum and most dealerships would actually detail the vehicle also. Anyhow so i get on the freeway to head home and noticed my car seemed to be riding a little strange on the freeway so I pulled off the next exit and got out and walked all the way around my car and noticed one of my front tires was extremely low.. so I drive to the nearest les schwabs and have them do a pressure check and the tech tells me the low tire was not only extremely low but completely flat.. he filled it back up with the recommended tire pressure and sent me on my way.. I would think that the service tech that pulled my car up to the front of the store where I was waiting would have noticed and maybe aired up the tire?? Maybe not? These aren't even the worst issues even.. since they replaced my clutch and transmission every component in my suspension is clunking and rattling and squeeking when I drive over uneven ground it sounds like my car is going to rattle into pieces.. it didn't do this before taking it to toyota for a new transmission. I tried calling the service department the following day and was told by the receptionist that Jay wasn't in that day.. out of fear that the vehicle wasn't safe to drive, I had my brother, who is a certified mechanic drive it and take a look at it.. he said right away before he even started it that my Steering wheel is not straight and said, "they obviously didn't do an alignment on it" and he asked me if they recommended an alignment when I picked up the car and I said no... then he asked me how it handles on the freeway and I told him it wanders and suddenly Jerks to the left every so often.. he said, "i bet it does, thats crazy they didnt align it." After he drove it around the block he said he doesnt recomment that i drive the vehicle too much or at all really.. because there is definately something wrong. After just a quick look over he sees that both of the rubber boots on both my lower ball joints are damaged and also my inner and outer tie rods are damaged on both sides and that's where all the noise is coming from.. I asked him if those parts had to be removed to replace the transmission and he said yes or they would have also had to remove the engine also to get the transmission out through the top. There were also several wire clips that werent put back that held important wire harnesses from hand or rubbing on other parts that they shouldnt be touching in which we found the spot where they should have been clipped and clipped them back up and out of harms way. He said in his opinion.. a rookie tech worked on it and wasn't careful at all when removing the suspension components and caused a lot of damage in the meantime.. I have tried to reach Jay in the service department atleast 3 other times one of which I even left a voice-mail and still have not been contacted by anyone from toyota.. it's been about 2 weeks at this pointnt since I picked the car up

I took my truck to Titus will Toyota in March to have my - Paddy1954

I took my truck to Titus will Toyota in March to have my alternator Replaced, The service adviser called me to advise me that I needed several other items replaced including a new timing belt I agreed for them to do the work at a cost of $3000. When I went to pick up my truck and pay the check engine light was still on I alerted the service advisor he came out and cleared the light and said if it comes back on to call him it came back on the next day so I called the following day, He advised me that I needed another $4500 in repairs if I wanted the light to go away and stay away , I took it to a local shop day diagnosed the timing was off and I needed a new Camshaft sensor which day installed costing me another $1400. This is not a reflection on the dealership as a whole as they have treated me very well over the years it just reflects on the 2 individuals I had to deal with in my case.

WARNING! - Don't buy TOK

WARNING!!! Do not buy here! They will rip you off. Wanted to order a Sienna 3 mos ago but during the paperwork they tried to sneak in a 7k!!! markup. I walked out but they followed me and agreed to take it off. 2 weeks before arrival I went in to get a value on my trade to be ready. We AGREED on a price. Van arrives and they write up the paperwork with thousands less than what they AGREED to and didn't care about it. What am I going to do? Wait another 3 months??? I guess they got there markup after all.

The staff in service are rude and condasening. - jaasher50

The staff in service are rude and condasening.I bought my are here and payed for a bumper to bumper warranty I always end up fighting with the service writer I'm just so done with this place.

Employee was arrogant and had an attitude with the - Karu ki

Employee was arrogant and had an attitude with the service. Threw keys at me when the service was done

If I could give minus stars to this dealership and - lynncalimlim

If I could give minus stars to this dealership and salesperson I would. I have never in my life been spoken to so rudely or treated so poorly in any sales situation. From the start Tyler Huseman was condescending and rude to me and my 17 year old son. She didn’t acknowledge my son or ask his name. We both got the very strong feeling that once she met us, she didn’t really want to engage or help us. My son and I both felt like it was racial discrimination. When I pointed out that she didn’t need to speak to me rudely, she became even ruder and walked away and shouted confidential information from my credit file across the dealership. This is the most unprofessional experience I have ever had with a salesperson. She has no business dealing with the public or customers private information. I will be calling Toyota corporate and reporting this first thing tomorrow. Unbelievable treatment. I am a salesperson by trade and have worked for some of the top companies as well as own my own real estate company. I have never spoken to a client like this in my life and honestly can’t believe she is still employed and allowed to speak to customers like this.

They are responding my request timely manner sales person... - Habtmant

They are responding my request timely manner sales person Michael morale is a great sales person and detail oriented about my car choice.

Bought a new RAV4, Jose Banuelos Was my sales rep, very - Tim Smith

Bought a new RAV4, Jose Banuelos Was my sales rep, very helpful it all went smooth no problems love the service that I have gotten in the past on my tundra. Highly recommend Jose, and Lori and Roy in the service department.

Since 1978 my wife and I have purchased six vehicles and... - Scott Culver

Since 1978 my wife and I have purchased six vehicles and one travel trailer from Wilder Auto Center in Port Angeles, Wa. We just purchased a 2020 Toyota Tacoma pickup. In every we have been completely satisfied with their customer service, service department, and sales department. We appreciated Grant William our sales person. He was very friendly, answered all our questions and located the exact Tacoma TRD we wanted. When the truck arrived on the lot Grant went over all the technology features and functions with us and there are a lot of them. He knows his stuff! He gave us a very fair deal on our trade in. We have always been more than satisfied customers and, as Sequim residents, are fortunate to have them so close by.

Treated me like family and I got what I wanted! - Rick Moyer

My wife and I contacted Five Star Toyota to see if we could lease a car for my business. I was a little nervous about going to a dealership because many of my experiences have been negative. I was pleasantly surprised. We made an appointment with Allen and when we showed up there was a car warmed up and ready to test drive within my specifications & price range. He handed us over to Tim Costner, who joined us for the test drive. He answered all our questions and gave us a few options to consider. It was at that point I was waiting for the extra charges and uncomfortable up-selling. It never happened. He was relaxed, knowledgable and fun to talk with. We finally agreed on a price and the paperwork began. Mark Schlott took over and brought us into his office and explained the lease to us, the charges and showed us where to sign the documents. He was also very pleasant to work with. We went to make the down payment and again I was waiting for hidden charges, but nope, we paid exactly what we had agreed on. WOW! I drove off the lot with a brand new 2019 Toyota Corolla, only 8 miles on it. It was a great experience all around. I highly reccomend Five Star Toyota, quality folks, not pushy, but there to get me the best deal for what I needed. Moyer Multi Media LLC is thrilled to have a dealership in town like this! Thanks Rich Hartman and crew for making it a truly awesome experience.

Had an amazing experience buying my first car there. I... - Grace

Had an amazing experience buying my first car there. I worked with Joe and he is AMAZING to work with. Super flexible and is honest!!