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Buying experience - 2ndcarbuyingexperience
This is my second time buying from them. There deals cannot beat. The sales person is not pushy. They respect what you want to look for in a vehicle. Does not try and offer you something totally different. I sincerely recommend them.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Sales and Leasing Consultant
Ryan Chang was very knowledgeable and profesional - arciniega_67
I call theCostco auto program and was directed to Larry H Miller Toyota in Spokane WA. Ryan Chang was the sales agent that help us Closed the deal in a new Toyota Highlander We were really impressed with Ryan Chang profesional knowledge about all the features in the vehicle and help every step of the way. He goes above and beyond to help customers. Thank you Ryan Chang. If I may I would like to also say that Richard Skordas was also súper profesional with the final paper work
Internet Sales Manager
Thank you - kris
I had a great experience with Rabar in the purchase of my van. He was very patient and helped me tremendously in finding a used car that fit my needs. I will always recommend him to my friends and family. Thanks so much Rabar.
Informative personable staff - Ryan W.
Jessica is friendly and knowledgeable and explained the benefits of a service plan to me. She was informative without being pushy and she’s great in customer service- relatable and honest.
Last year, Danny was exceptionally helpful when I had to replace my battery and wait for its delivery. He even graciously loaned me a car for 2 days—he has great customer service, informative & personable.
New Highlander Hybrid - Vicki K.
Tyler was terrific!! I submitted an inquiry on Edmonds.com which went out to several dealerships. Received responses from all but where Tyler excelled was when I asked questions. He quickly answered back and, at no time, tried to 'pressure' me into buying a vehicle. This continued even after I arrived at the dealership for a test drive. He was very helpful and informative without being pushy...a quality I very much appreciate. Once I decided to 'go for it' he worked to get me a finance rate that was less than what I had been approved for through my credit union; thereby saving me money. After all the paperwork was completed and before I left the dealership with my new Highlander he was willing to answer any questions I might have and even programmed it so I could use my phone...something this technology-challenged dinosaur greatly appreciates. Tyler is a true asset to the organization!!
I must also say thank you to Dan and Nick who helped through the purchase of my new vehicle. Will have to say that in all the cars I have bought over the many years, this is the most comprehensive information I have ever received about the vehicle I was buying.
Sales & Leasing Consultant
Treated me like family and I got what I wanted! - Rick Moyer
My wife and I contacted Five Star Toyota to see if we could lease a car for my business. I was a little nervous about going to a dealership because many of my experiences have been negative. I was pleasantly surprised. We made an appointment with Allen and when we showed up there was a car warmed up and ready to test drive within my specifications & price range. He handed us over to Tim Costner, who joined us for the test drive. He answered all our questions and gave us a few options to consider. It was at that point I was waiting for the extra charges and uncomfortable up-selling. It never happened. He was relaxed, knowledgable and fun to talk with. We finally agreed on a price and the paperwork began.
Mark Schlott took over and brought us into his office and explained the lease to us, the charges and showed us where to sign the documents. He was also very pleasant to work with. We went to make the down payment and again I was waiting for hidden charges, but nope, we paid exactly what we had agreed on. WOW! I drove off the lot with a brand new 2019 Toyota Corolla, only 8 miles on it. It was a great experience all around. I highly reccomend Five Star Toyota, quality folks, not pushy, but there to get me the best deal for what I needed. Moyer Multi Media LLC is thrilled to have a dealership in town like this! Thanks Rich Hartman and crew for making it a truly awesome experience.
Great dealership!! - Filliope
I came in to purchase a vehicle. I wasn't quite sure what I was looking for. Dominic was so helpful and showed me many options. We ended up finding the perfect car for me and my dogs! Thank you Titus will!
They Picked Us Up! - BHillebrand
Lonnie picked us up at another dealer in Puyallup, found us a new car at another dealer, and sold to us at an amazing price.
Excellent Experience - Slness1
We recently purchased a Toyota Tacoma
From Rodland Toyota. Our salesman Derrick Dankwah did an amazing job helping us pick out the features we wanted and an awesome job explaining how to use these features. We will definitely be a return customer in the future.
Good Service dept and Sales - Hebrews12v2
I have been getting my wifes 2007 RAV4 serviced here for over 5 years. I have never had a negative experience and always had great communication with the Service dept.
Recently we were looking to update my Wife's RAV4 so I was working with Mark Osburn via the Internet sales dept. I found a 2019 RAV4 that might fit my wife's needs so via the internet I worked with Mark to check it out. I had an unexpected day off a few days later, so I dropped in unannounced and Mark was gracious and kind enough to accomodate my unexpected visit and showed me the car. Mark suggested that I drive the RAV4, even though I told him it was going to be my wife's car.
I came beck later that day with my wife, and Mark helped my wife and I look at the car again. As it turned out, my wife was unimpressed with the new RAV4, so we ended up not even driving it. Mark again was gracious and helpful. We really appreciated his working with us.
Even though we didn't end up buying from Mark, we are still in contact as Mark follows up with his customers. I expect to visit Mark and Town Toyota again in the near future when I get my new truck.
ROUTINE SERVICE - LARSSANDI
i HAVE BEEN HAVING MY TOYOTA SERVICED AT BELLINGHAM TOYOTA THE LAST TWO YEARS THE STAFF IS ALSO VERY FRIENDLY AND KNOWLEDGEABLE ABOUT THE CAR HIGHLY RECOMMEND THIS SERVICE DEPARTMENT
Response to toyota - Dboy
The response from Toyota is not entirely accurate. The service manager did offer a solution not solutions but with very little degree of confidence of achievement. The service manager never indicated the status of the new parts so never guaranteed whether the harness could get installed buy Saturday. I did respond yes to his asking if the door was closed on this because he wasn’t offering any assured resolution (s) to my having a harness prior to me needing to pull a trailer this Saturday. So I had to go with the guaranteed solution of installing it myself. Not once did he or anyone offer any compensation in the form
Of a discount, fuel purchase for return trip or future service and He did not offer to come get the car so I wouldn’t have to take a day off work. I would have hoped for a little more effort on their part to satisfy what I thought was a valued customer.
Never fails to impress - spalmer19
I love having my car serviced at Michael's Toyota of Bellevue! Always friendly, always prompt, always a fabulous job!! Making an appointment was quick and easy. I will continue to take m car into Michael's for service!
dont trust sale person ever!!! - Man Nguyen
How are you? this is Man. Thanks for helping us today to buy a 2019 hybrid Rav4 LE.
But here is the problem. The car you show us for test driving has options for cloth carpet cover and side mirrors have sensors. Then later on you give me the red one as i prefer without those options. And you did not say anything about this. That really hurts my feeling when i find out the problem. I have been purchase the car with lower option as same as price of the upgraded options. I already signed all the paper work and I did not check the vehicle before I leave because we really trust you and your service. But you were not really honest with yourself about selling. I really feel bad for you and the company services. All is about lying customers.
Good luck with the career you pick. Things call "karma" will happen.
Have a nice day.
Peter - Waw0.5
Worst customer service by employee, am not recommended especially on this employee.I was there to buy car, I talk to one of their employee,
Missed deadlines, lies, and theft. Avoid at all costs. - David
The horrible experience I had with the Toyota of Kirkland service department. After the way I was treated, I would urge everyone to avoid this dealership and even Toyota in general.
I originally brought my 2018 Tacoma in for the 5k service, which I was told would be; checking and rotating tires, and checking fluids.
When I arrived at my scheduled appointment, I was told it would be a 2 hour wait because of how busy they were. When I pointed out a leak in my rear differential, I was asked how I noticed, I replied that I was checking forums about possible issues with that particular model. The service advisor told me not to research potential issues because it gets people questioning issues that don't exist, even after I pointed out the leak. I made an appointment for June 17th to drop off my truck and get a loaner vehicle.
June 17th I met with Grant Noftle to drop off my truck for the 5k service, and the leaking differential. I also ask about the recall on the millimeter wave sensor, which I had never gotten notice for (thanks forums), and a chemical residue drip from the factory on my windshield. I was given my loaner car and told it would be a couple days.
June 19th, I received a call from Grant saying the 5k service and recall had been done, and he'd spoken with the regional service manager to get confirmation on the differential and windshield. He said everything was covered and it would be done in a couple days. There's 4300 miles on the vehicle and well within the bumper to bumper warranty.
June 22nd, I received a call saying it was done but I wasn't able to pick it up before the dealership closed. June 23rd, I came to the dealer and was told I couldn't pick up my vehicle because the service department was closed, and no one had access to the keys.
June 24th, I came back, Grant told me the vehicle wasn't finished and he didn't know why someone would have called. He then told me he hadn't even contacted the regional sales manager about the windshield. When I expressed my displeasure with the situation, he offered a free car wash, which was kind of a slap in the face. Later that day I received a call from Grant stating, he had fought to get my factory defective windshield replaced and it would be ready for pickup June 28th.
June 29th at 4pm, I received a call from Grant that my vehicle was finally ready for pickup, but he wouldn't be there and to deal with another service advisor. At 4:15pm I walk in and see Grant walking right towards me, after his eyes widen because he's been caught in another lie, he proceeded to put on sunglasses (indoors) and walk past looking out the window, to avoid acknowledging me.
I finish my paperwork with the original advisor, that had told me not to look for potential issues with my vehicle.
My truck is brought to the front as dirty as the day I dropped it off, and I pulled out of the lot finally done with this horrible experience. Then I noticed my cupholder that was half full of change was nearly empty(not sure if there's a vending machine). I don't care if it was a couple dollars or thousands, being stolen from at your dealer, put this experience over the top.
After being lied to multiple times about the status of my vehicle and a couple days turning into 2 weeks, multiple wasted trips, cancelling plans because a carolla hatchback loaner doesn't fit my needs, being talked down to about my automotive knowledge, a service advisor trying to use a disguise to avoid me noticing him, and being stolen from, I tried taking it up with Toyota corporate. I exchanged several emails telling me I would be contacted by Kim Jaffe, the customer relations manager or another member of the management team.
It's been almost 2 weeks and I have yet to hear from anyone at the dealership and corporate has been zero help at all.
Dishonest people - Paul
I bought Toyota RAV 4 2018 on Nov 23. Before selling a vehicle they should show the total end price of the vehicle. Instead, they added some dealer added feature, which ultimately added 900$ on top of the total price. The most dishonest thing they did, they didn't tell me whether I am interested to get these features. I discovered this extra price when I came back home and saw the price breakdown. Now I realized that it was my mistake as I trusted them. Other customers also have the same experience when I read the review. So double check with the total price as they may steal some of your money from pocket.
Great service - Sunkissedgolden101
I have brought my car to Dixon Toyota for 3 years now. They are always nice, helpful and honest. They are competivly priced and I think it's nice that they vacume out your car and wash it for you
Larson Toyota has great service. - JohnM
Sheena is always professional, helpful with answering all of my questions, and is just a great person to do business with. I hope that I always have her to service my car.
Maintenance services - K102
Went to Toyota Seattle for oil change and maintenance check up. Was helped by Trevor Neal, he provided exceptional service, answered all our questions, and recommended a great restaurant to eat at while we waited. Trevor was very friendly, knowledgeable and provided a pleasant service experience
Stole my license! - MhStevens9252
Went here with my wife to buy a Camry , they held my license during test drive. When we came back we said we where going to check out our banks loan options. They insisted on running their own credit check and would not give me my license back so we could leave. I told them I wanted to check my own bank first. I had to threaten the punk salesman with calling the police to get my licence back
Inspection missed several items - Jacob Boileau
I bought a Certified Pre-Owned Prius from them. I had the wiper blades fall off in the first week because they were replaced with their part that didn't fit. I got an independent inspection done on it and realized that the timing cover is leaking oil and the air filter was replaced upside down with the wrong part. The car was covered under their post-sale warranty, but I had to pay a deductible because I would not trust them to service my vehicle after they missed or ignored the issue and it is only free if you use their shop. The warranty does not cover tax or fluids and seals that had to be replaced even though they were necessary for the repair. I ended up paying $676 to get everything corrected from things that their multi-point inspection should have caught.
They post on here that you should call and talk to the General Manager but I spent a week calling and never got through to him. They eventually had my original salesman call saying that he would help resolve things. In the end they wouldn't help with anything because I didn't give their shop a chance to do it. Their shop was the one that caused all the problems and either refused to fix or didn't catch the leak in the first place.
If you are going to buy from them you should insist on an inspection from an outside shop before purchasing. Their multi-point inspection meant nothing in my case.
Jara Dura is a great sales person - musicman
thanks Jara, you made me feel very comfortable throughout the process. I like your calm, style. Didn't make me feel pressured at all. Good way to go!
Waste of time and money. - NerverAgain
What a joke of a dealership.
Went to a "big" dealer to not get the run around and bs you do from most car dealers.
Was great talking with salesman. Oh truck is great runs and drives good no issues, just waiting on a turbo replacement.
Then came the paperwork. This part i guess was my fault and I'll take the blame here, thought I was signing loan application papers (like i have a few times with other dealers), got a few pages in and realized it was the actual loan agreement papers, ok fine gave it the quick thought, ok interest is reasonable for my situation and signed them, knowing i was paying a fair price and truck was in top 5 of the 75+ I've looked at in last 6 months. but was waiting on service dept to install new turbo, so would be a week or so before i could take possession, no big deal.
Should have tore papers up right there when they can't take 4 seconds to explain what your signing. But you know everyone buys a car 8 times a year and knows exactly what the process is at every dealer.. Typical car saleman I guess, get the papers signed and deal is done, they have their money. Whatever I can get over that part, I could have walked.
Here we are almost 3 weeks later still no truck in sight. Still getting the maybe tomorrow we'll have it ready for ya.
Then the salesman, won't give you the time of day nor actually verify with service dept on the status of the repair. Lies about what is actually happening.
Week 2 of waiting, was told by salesman truck just got finished all is left is a detail! Sweet! Make plans, tell my boss don't have that stuff shipped out for $1500, I'll drive 4 hours and pick it up myself so we can get up and running faster! Yeah that was dumb, little did i know the amazing salesman didn't even talk to service dept about the status of said repairs. Thankfully haven't been fired (yet) but said lie caused over a week delay in shipment because it took another day to get the real story of repairs and somehow their diesel techs don't work for 5 days straight.
In short. Trust no one. Pay cash. Buy new. Don't sign papers untill said vehicle is parked out front waiting for you to finish paperwork. Don't take the word of a single person that works in a dealership.
Will never recommend Bud Clary dealership to anyone and certainly will never step foot on their property again.
Scandalous salesman - Kelly
They do not keep their word with deal that is worked out with customer. There are scandalous, shady and I do not recommend. Worked out deal with one sales person. Made offer for 30,000 with 3000 down and they cover tax and licensing which would make price 27,000. They agreed to deal and then made us wait 1 hour. I was asking about warranty so I bought warranty for 2500 and GAP insurance for 900. They handed us off to another salesman and slid in the tax of vehicle. By this time we had been there after a long day of work and a couple hours dealing with salesman. I trusted the sales man was going to give me the deal that I worked out with first salesaman and did not think the were going to screw me over and include vehicle tax. We signed because it was getting late. I reviewed papers next day before we decided to go in and pick up truck and found out they charged me sales tax that they were supposed to cover in the original deal. Went in to talk to salesman and my original deal was not explained to second salesman who I feel ripped me off do almost an extra 3000. They did not fix the issue and I should have walked. I will not recommend this place to anyone. I should have walked out on my original deal 30,000 for truck - 3000 down payment=27,000+warranty 3500=30,500, but they actual added the vehicle tax which we agreed they would pay.
Hello, this is his wife.
What bothered me most was when we came back in to try to resolve the issue the sales person dodged us & went and got someone else in finance... he came out, brought our signed contract in the LOBBY and proceeded to argue with us about about how we were wrong with staff and customers right there! Finally the GM came out & brought us into his office and tried negotiating more numbers. End result was we did not get the deal we were initially promised and still had to pay more than we had negotiated, and they apologized on the account the sales person handling our account is new.
I do not going to the Chehalis location.
GREAT SERVICE AND SALES - Ice Princess
I have been coming here for years.I have been buying and servicing my cars here. I appreciate Kevin Nelson and all the help he has offered over the years. Brandon and Khing are always so helpful. The parts guy Tim has always been very kind too, he put my windshield wipers on for me and changed the battery in my key.
Service department/ - Jtg
Just not very sure this service person wants to be at work, worst experience ever showed up to drop truck off and ended up leaving because Lowell leonard, could come out to check me in. Truck took all day for it to be ready and even at the end of the day he asked me to wait because he had other things to do. Do yourself a favor and avoid this place
Liars-don’t waste your time - Ccsawdw
Place is a joke. Literally ONE individual that works in that place that’s worth anything. Wouldn’t talk to anyone else but her bc she’s literally the only person that will do anything she said she would and follow through. Otherwise, the rest of the people there are racist, misogynistic, and homophobic. Lied to me to get me to buy a car. Promised a fix to the paint that was damaged on a brand new car.. complete fix.. not touch up. What’d they do? Sent it to a place that did not have the ability to do such a thing. Service department couldn’t be bothered to deal with it. Nor could they do anything other than blame others. Essentially didn’t have my new car for most of the first month. Had to demand to have it taken to Titus will to have the work properly done because they continued to attempt to take my car to a third party place that “does good work” on their other cars.. but according to their service department not the shop they use for their car shows? Pardon me for demanding to take it to a credible shop after the xxxx they put me through. Then when asking for compensation because we had to take off multiple days of work specifically to pick the car up and drop it off, I was made to feel like the bad guy for demanding my car be fixed appropriately. Then told “they would get back to me” after he talked to the owner. Did they? Crickets. Oh wait I should be happy I stood up for myself and made them pay for my brand new car to get the paint fixed.. when they agreed to that... hmm.. if you want them to delete your deal before you purchase so when you go to sign and then see your car payment doubles to almost 900 dollars because they’re too annoyed to do their job, have a calculator thrown at you during your negotiation with the sales person because they’re frustrated that they can’t add or answer your questions, have your wife completely ignored, or be treated as a second class citizen because you’re not a rich white individual, then sure go there. Otherwise avoid. Hope to see the one individual worth anything there leave and work in a place that could actually appreciate her efforts.
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