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Taylor was very informative and made the car purchasing... - Ko
Taylor was very informative and made the car purchasing experience very quick and painless. All of my questions were answered in a timely manner and everyone through the buying process was accommodating.
Top Reviewed Specialists At This Dealership
This was the most hassle free buying experience ive ever... - Enphep
This was the most hassle free buying experience ive ever had for a vehicle. I came in and told Nick Siebert what i was looking for and he said he had a few options but pulled up in the perfect car the first time. He worked with me on the financing until we found a situation that worked for both of us. He was friendly and professional and made my experience painless. I have bad credit and i managed to afford getting into a 2017 vehicle, something i thought was impossible.
Sales and leasing Specialist
Gerald is my dude. He is so personable and knowledgeable.... - danielcoe
Gerald is my dude. He is so personable and knowledgeable. His enthusiasm raises your spirits and not in a misleading way at all. He helped me find the perfect vehicle to replace a lemon I unfortunately recently got from another dealer. He came in on his day off to make sure I got my car alright, and stuck his neck out to get me the best service and deal I could have asked for. I know I can call Gerald up anytime with a question and he'd not only help, but he'd be thrilled to do so. Thank you, Gerald! My Ford Fusion got me across the country safe and sound (and comfortable and smoooooth as a MF)
Cheers to you!
Sales and Leasing Consultant
Internet Sales Manager
Great Customer Service - paula fiscus
Customer service and service have been a pleasure to work with.They make suggestions on service and are understanding if I have to wait for awhile. They are always kind and courteous. Needed new tires, and Dave did a thorough search and found a great deal.
One of my wheel center caps popped off after I had my... - Ethomas2566
One of my wheel center caps popped off after I had my tires rotated at foothills Toyota. The service manager, Randy, found one in their inventory (at no cost to me) and set it aside for me. The service staff tapped it on and also checked and tapped the other center caps to be sure they were secure. Another example of foothills providing outstanding customer service. Note to other dealerships: this is how you cultivate customer loyalty for life. Many thanks to Randy and the service staff in particular and foothills ownership and management in general. You all rock! Eric thomas
Best experience I've had with a dealership. Worked with... - Erik L
Best experience I've had with a dealership. Worked with Rick Herrera on the truck. He got me photos of the truck and accurately described the truck. I'm from out-of-state but the McCurley team made it easy to make my decision. Rick even brought it to an outside mechanic to get an independent inspection. I would highly recommend working with McCurley Toyota. The office was clean and everyone was responsive.
Always the best Toyota servicing. That's why we have... - DJP
Always the best Toyota servicing. That's why we have bought four cars there over the past 30 years & would not consider any other place.
I have to start off by saying I am extremely happy... - Courtney J
I have to start off by saying I am extremely happy Colette is your service manager. She has helped me with past issues previously and helped start to turn my negative attitude around about Rodland. She very much deserves that position and always has.
I had an Oil change today. Shannon was my writer. She was very kind, sweet and I appreciated her positive, bubbly attitude. She wasn't upset I bought my cabin air filter before she had told me that I needed it. Most writers would've been rude about that, but not her. Thank you for your help. You are wonderful. Thank you for setting up my appointment for Friday too!
I would also like to thank Chris in parts. I usually see Luke but he was gone today. Chris went above and beyond and even helped me install my wiper blades. ( The one thing I hate replacing on my runner myself) He helped me order the rear outlet I broke as well. He was very kind and was very efficient.
It is people like you three that give Rodland service and parts an excellent experience in my book.
My husband and I recently purchased our new Tacoma from... - Shanna
My husband and I recently purchased our new Tacoma from Vance and had a great experience. This is the second vehicle we have purchased from Vance and its been awesome both times.
Last week, 3/4/21, I had an occasion to work with... - W. Mike Niland
Last week, 3/4/21, I had an occasion to work with McCord's Vancouver Toyota Customer Service Representative, Lynn Quiding. I had an issue with a dent in a running board that appeared to happen while my 4 Runner was being serviced.
I feel compelled to report what a pleasure it was to work with Lynn. She politely listened to my issue, immediately looked into it, and within one and one half business days came back to me with a very satisfactory solution. She was polite, responsive, and extremely efficient. This dent was corrected within another two business days due to her persistence and attention to the issue.
Vancouver Toyota is very fortunate to have such a stellar employee, along with many others who helped solve this issue. Thanks to Lynn Quiding, you have a very satisfied customer. I do a fair amount of business with Vancouver Toyota, and will continue to do so, and more, in the future knowing that the quality of their customer service is as good, if not better, than the high quality of Toyota products.
Almost skipped this place due to yelp reviews. What a... - Tim
Almost skipped this place due to yelp reviews. What a big mistake that would've been. Have bought/sold ~30 cars for friends/family/me and finally got in the market for a new truck for me. Did a Bunch of research for a particular Tacoma SR5, looked at dealers from CdA to Lewiston and spoke with 3. These folks at Toyota of Pullman had the best edge from the get-go. Worked with Chris and Tyler, and with Jeff on the closing paperwork, all honest and transparent in all aspects, from price details to features to arrival of the vehicle at the store to negotiating trade-in value. No upselling, no hidden costs, all straightforward, fair, open and helpful. They worked around our schedule and accommodated us at every opportunity. We are delighted at the result.
Sam made my buying experience stress-free, communicated... - Saxopwner1791
Sam made my buying experience stress-free, communicated w/ me every step of the way & was very professional. She was even patient w/ me while I waited for the funds to arrive to pay for my down payment! We're talking multiple weeks... :|
Her authentic, genuine & relatable personality was very refreshing. I would highly recommend buying from Bud Clary for your first vehicle. They've made me a customer for life! :D
The best and easiest car buying experience ever. Quick... - Randylaw
The best and easiest car buying experience ever. Quick easy and done. No BS.
Highly recommend Kelsey Brown as an awesome sales consultant she will take care of you. Make sure your thirst she loves pushing water on you. Lol
Since 1978 my wife and I have purchased six vehicles and... - Scott Culver
Since 1978 my wife and I have purchased six vehicles and one travel trailer from Wilder Auto Center in Port Angeles, Wa. We just purchased a 2020 Toyota Tacoma pickup. In every we have been completely satisfied with their customer service, service department, and sales department. We appreciated Grant William our sales person. He was very friendly, answered all our questions and located the exact Tacoma TRD we wanted. When the truck arrived on the lot Grant went over all the technology features and functions with us and there are a lot of them. He knows his stuff! He gave us a very fair deal on our trade in. We have always been more than satisfied customers and, as Sequim residents, are fortunate to have them so close by.
Bought a used 20k Toyota Tacoma, after not even three... - mstinson
Bought a used 20k Toyota Tacoma, after not even three weeks the truck rear differential blew almost causing a large accident with my child in the truck. The repair to fix what broke is at least 6k plus and Toyota was only willing to give a discount on the repair after we have already payed a few hundred in towing costs. Now left paying thousands of dollars to repair a truck we haven't even made a payment on. I have bought a few vehicles through Toyota of Olympia but I wont be going through them again. Situation was handled very poorly, I expected alot better from this company.
This place is the definition of bad...and is full of... - alexm
This place is the definition of bad...and is full of liars!
They will lie about the features cars have (CHECK FOR YOURSELF!), and lie about the 2nd key's that they have on order for it. They financing people will also completely lie about the warranty's and paperwork - adding hidden 'non-refundable' fees, increasing the sales price, misrepresenting warranty information, and omitting paperwork completely!
My advice for anyone who is absolutely dead set wanting on a vehicle they have.. VERIFY absolutely everything about and what you're about to get yourself into, and double check its all in writing while you're with the financing people. They'll add fees, and completely fail to add in promises to the paperwork.
Save your money, and time and go elsewhere. You'll surely be treated with decency and respect - clearly not things this place is familiar with.
I worked with Emily Herrera and Sam Rolfs - while they're nice to your face, don't fall for it - its all BS.
Buying my new car today was incredible. Chris Papas the... - Danielle B
Buying my new car today was incredible. Chris Papas the GM knows how to train his staff to provide over the top customer service. Thank you.
Great Service. "One Price Simple"After Searching for... - LUIS M.
"One Price Simple"
After Searching for the vehicles that I want and Not finding them anywhere Toyota Of Seattle Sales Team Got them for me!!
Reason Why I purchased 2 vehicles in less of 2 weeks!!!
Always a great experience at I-5 Toyota. The team is... - emma
Always a great experience at I-5 Toyota. The team is friendly and helpful, and they always go out of their way for customers. I constantly recommend them to friends and family!
Was Not Too Happy The 1st Time I Took In My Car...But... - April Mist
Was Not Too Happy The 1st Time I Took In My Car...But Since Then I Have Took It In 2 More Times, Receiving Great Service! Thank You.
This salesmen would say or do anything to get a sale,... - pr11261
This salesmen would say or do anything to get a sale, very unhappy with this dealership, I will go to a different dealership going forward.
Avoid this dealership at all costs. Service takes several... - 2020Tundra
Avoid this dealership at all costs. Service takes several hours longer than they say it will take. Poor attitude, saw several of the sales staff and the 3 managers sitting in their office all not wearing masks around their faces. The crummy service and poor attitude fits the now crime ridden area of Auburn quite well, you should expect to wait several hours longer than you were told, and get an attitude from your service advisor that tells you they really hate their job. Waited in the showroom area for several hours and the impression I got is they all hate their jobs. I think I saw one person smile the entire time. All 3 managers in the office wouldn't make eye contact and had scowls on their uncovered faces. If you hate your job that much just quit seriously
Average to Below Average - ed
I just moved to Spokane from another community with a 2019 Camry needing its 5,000 mile check up. I was given conflicting information by different representatives, I was told to come in early to get out early. I didn't get out until after they closed to the public. When I got my car back the passenger seat was rolled as far back as it can go, the back so set back as far as it can go, the head rest was repositioned to serve as a pillow, and the air conditioner was cranked all the way up and set at the LO setting. It was like getting into a meat locker and my gas tank, which I just filled, was down nearly a quarter of a tank. A very bad experience.
They failed to do an oil change properly. Overfilled my... - kk333
They failed to do an oil change properly. Overfilled my oil. Gas mileage tanked right after I paid the 1000 to do a full service. Horrific dealership. They will attempt to take advantage of you. Avoid at all costs.
Pleasantly surprised with genuine and caring service... - Sundoon69
Pleasantly surprised with genuine and caring service provided by Jay/ Maxwell and Nelson .
Just in a couple fo hours we were in and out with a new car ( used ) no typical car salesman technique applied to buy add on and nit pushy at all .
Happy new year .
We left the dealership in Puyallup because they kept... - Kaynat
We left the dealership in Puyallup because they kept trying to up-sell us on things we did not need. We were happy going to Titus-Will for our regular servicing until my wife's relatively new Prius had a dreaded engine light turn on. It was found the engine had run out of oil. Titus-Will told us we needed a new engine. The car was only 4 years old. They quoted us around $6000 for a new engine. After they finished checking our car out they gave the car back to us with an engine filled with thick black sludge. The most troubling part of this situation was they tried to blame us for the car running out of oil. They said, "You must not be caring for your car properly." Really? They are the ones who had been regularly caring for our car, and were trusting them. So...I now change the oil in our cars myself. I not only save hundreds of dollars, I now know it is done right. BTW: the mechanic who evaluated our car was wearing Bermuda shorts and a Hawaiian shirt. Really professional guys.
Extremely impolite and unprofessional service team you... - Mohammad T
Extremely impolite and unprofessional service team you can ever encounter. Took my 2020 Camry Hybrid with less than 21k miles for check engine alert. I was told since the windshield was replaced the vehicle diagnostic run has to be performed for $350. I declined the service and requested a regular oil filter service. I was made to wait for over 3 hrs and later came to know the vehicle never made it through service bay as service rep Brandon left the RO unattended intentionally or unintentionally and was gone for the day. Whilst this was being addressed with the Assistant service manager on duty I was told if I need to take my car away or get it done without a single word on the inconvenience I experienced and 3 hrs of wait time. Please train your staff to be courteous to customers if not more.
I would never recommend anyone to do business with this... - Sahensley79
I would never recommend anyone to do business with this dealer. We worked out a deal (after they pulled credit) and had all financing in place and agreed upon. Once it was all in place I asked if I need to put a deposit on it before we did our hour and half drive. They had stated no. We arrive to find another could looking at the vehicle. We spoke to our sales person and as far as we were told we were getting the paperwork ready. While we waited( over an hour) the couple took the car on a test drive. We watched them leave and come back while we were still waiting. About 15 minutes after they returned we were told they were buying the car. We asked how did that happen. We were told the manager wanted the deal to go to their top salesmen. We had asked to speak to the manager John lovely or something like that. We were told he was on a phone call an couldn’t talk. This was them most upsetting part. Not that we didn’t get the vehicle but that the manager was too much of a coward to come out and face the 23 year veteran he just screwed over.
I would recommend this dealership for purchasing a... - stephanie
I would recommend this dealership for purchasing a vehicle. I would NOT recommend there service department. Had them change my breaks at 40,000.00 miles which was very early to need front breaks. But I did it thinking maybe manufacture issue from purchasing it new. Then at 60,000.00 my truck has a shimmy to it and they tell me I need new breaks again. Now I have NEVER been hard on my breaks and I actually down shift a lot while driving. So I take my truck home and my boyfriend and I go to do my breaks and rotors. There is no way they ever changed my breaks. Completely lied to me and never touched them. When I bought my truck brand new in 2017 I was admit no one will touch my truck except Toyota. NOPE not now. Do not trust them what so ever. 300.00 for front breaks and they supposedly resurface rotors. No way they ever did that. I was literally barley past my warranty. If they were a good company they would have fixed them do to the short time period. But true colors showed big time in this incident.
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