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Elisa Carson and Shamiah made me feel at ease and amazing... - Tdutton73
Elisa Carson and Shamiah made me feel at ease and amazing experience. Very friendly and calming to work with. Elisa in finance found a great deal and rate that worked with my budget
Top Reviewed Specialists At This Dealership
Rafael went out of his way to help me find exactly what I... - Brandi
Rafael went out of his way to help me find exactly what I wanted. I would definitely recommend him to anyone looking for new vehicle. It only lets me give him 5 stars but he gets a 10 from me.
Internet Sales Manager
Special Finance Manager
I love working with Daniel, he is fast, courteous and... - Dolores
I love working with Daniel, he is fast, courteous and detailed oriented. He remembers my concerns and helps me find the best solution for now
Kai was great! He was very helpful and was accommodating... - deltacoqueen
Kai was great! He was very helpful and was accommodating to my family. Worked with us to get us to where we needed to be and the car is great!
Great Customer Service - paula fiscus
Customer service and service have been a pleasure to work with.They make suggestions on service and are understanding if I have to wait for awhile. They are always kind and courteous. Needed new tires, and Dave did a thorough search and found a great deal.
I brought my car in for an oil change. While I was... - Sibba
I brought my car in for an oil change. While I was there. I asked about an error message I had been getting when I try to access the fuel guide. Bruce was very nice and helpful (but i would have appreciated an acknowledgement that he received my email.) He consulted with Tyler who told me it would require an update for about $50. After returning home I decided to log into the Entune app to see it there was any helpful info ... and my Entune apps in the car automatically updated! So that left me wondering, was Tyler unaware it was a simple fix with no service charge necessary?? Shouldn't this information be given to customers without charging them?
Disappointed but will go back for my next service there.... - Sbiederbeck1984
Disappointed but will go back for my next service there. When my girlfriend dropped her car off they were rude or seemed angry she was dropping it off at 5:45pm, even though she told them she works in St helens and could not get there before then, when she dropped the car off it was noticeably dirt and could have used a wash, i know it is not their responsibility to do so, but I know if it was me I would have washed it beings they are in customer service. They did have the vehicle in and out which was great, but if I was to compare this dealership to the one I bought the car from off Murray Blvd, kelso is know where in the ball park, not even playing the same game. I will give them another shot because they are local, but the attitude and rudeness doesn't fly, it was all I could do not to go and be a dick. Anyways I hope next time is better.
Worst service ever! - bon.hull
Our Sales Rep, Robert, was great. He was knowledgeable and friendly. So we went ahead and bought the car and that was when things went downhill. After we signed the paperwork with Robert, we had to wait over two hours to actually pay for our car (cash) because there was only one person who could take our money and there were other customers in front of us. While we waited our car was sent to have a full tank of gas put in for us, but when we got it to go home, there was only 3/4 tank. (Petty, I know, but just seems weird that they stopped at 3/4 tank... why not just fill it all the way?) But the real kicker is this. WE bought our car Dec 23. It is now 2 months and they still haven't sent us our license plates! Our temporary sticker expired on Feb 6. I called a week after that to see if our plates had come in and were that they were there waiting for us. We had never been notified. Since we live in Skagit County I asked if they could be mailed to us and was told they would. When they didn't come a week later I called again and was told they had just been mailed out. That was a week ago... and still no plates. In the meantime, I cant even drive my new car cuz I can get a ticket. I would never recommend this dealership to anyone who cares about customer service.
Great efficient service - lola4katiana
I recently had a battery problem with my Prius C. After having to call AAA for 3 charges they told me it was my 12 volt Prius battery and not to turn my car off but go straight to purchase the battery. When I called Burien Toyota, the service person told me they were booked and the best they could offer was drive my car there, drop it off and they could get to it in a couple days!! Needless to say that was disappointing, but I took a chance and drove it over. I was greeted by a nice young man who immediately arranged to get the car assessed. I had a new battery put in, a cabin filter, and the inspection done by the service dept on the spot. Appreciate them taking me in my time of need. So other than the doom and gloom the service lady told me, and because I took a chance my problem was solved.
I took my vehicle in for service. Over an hour later I... - Jennifer
I took my vehicle in for service. Over an hour later I was told that my key was “LOST” in my vehicle and that because of covid they didn’t want to have a team look for the key in my car. Weird. Ok. So when I got to my vehicle it was TOTALY RANSACKED!!!!! They took rug off of my console, that I keep there for my dog, they OPENED MY CONSOLE, moved EVERYTHING AROUND, TOOK MY BELONGINGS OUT. They went UNDER MY SEAT, MOVED MY SHOES, UNROLLED MY PAPER BAG WITH PERSONAL BELONGINGS IN IT, OPENED MY BAG THEN PUT IT ONTOP OF CONSOLE. They went thru EVERYTHING IN THE FRONT AND THE BACK!!!! Using the excuse of looking for my key. MY KEY WOULD NOT JUMP UNDER A RUG, OPEN MY CONSOLE, THEN HID ITSELF AT THE BOTTOM. MY KEY WOULD NOT HAVE UNROLLED A BAG THAT WAS UNDER MY SEAT BEHIND MY SHOES, UNDOLDED A BAG AND JUMPED IN! Vancouver Toyota manager said “NO ONE EVER COMPLAINED BEFORE”. WOW OK ⚠️ WARNING!!! Vancouver Toyota service are bullying criminals!!!!!!
Received a good trade-in price and a great deal. Had... - Toyota lover
Received a good trade-in price and a great deal. Had planned on buying a different model but i liked this one better. Sales and finance people were easy to work with and explained the truck functions. I LOVE MY TUNDRA!
Great experience getting a Corolla 2020 - Alexis Rios
Got a very good experience getting a brand new Toyota Corolla 2020 with Galo Martinez. I was looking for a FWD vehicle and having probably the options of a Corolla vs Camry, Mr Galo Martinez, let me drive and test both. Gave me recommendations about the models and made the whole experience a good and smooth one. Very respectful, gave me time to decide what i wanted and provided me a good deal. Very happy with the experience. I have been a Toyota loyal customer for many years and this specific dealer at Kirkland is one of the best on both sales and service.
Thank you Mr. Galo Martinez
Just purchased my 2020 Highlander Limited thanks to Paul.... - Mohamud_anisa
Just purchased my 2020 Highlander Limited thanks to Paul. He was professional and walked us through everything. My family and I will always come to Tacoma Toyota Larson
No haggle pricing on used vehicles is a joke - DC White
Their "No Haggle" pricing on used vehicles is a joke! I went in to buy a used truck just to run around in when doing projects so I didn't want anything new. Found a good used truck but the price they were asking was $2,000 over KBB and Edmunds "Dealer Retail Price". I asked if they could explain how they arrived at their asking price because I couldn't find any data to support the price. They printed up the appraisal set by "their" appraiser and it was $1,000 LESS than their asking price. When I asked why they were asking $1,000 higher than the inflated appraisal price, they said we don't negotiate from our asking price.
The truck had 2 electrical code issues, one window didn't work, prior accident on Carfax and there was current body damage yet their appraiser priced it as "Excellent" which only 3% of used vehicles qualify for because by definition the car has to be "Like New" with no repairs needed. By definition the truck fell under the "Good" category. I said I was going to make a cash offer and they quickly said they didn't even want hear it because "we don't negotiate from our set price". The salesman said "someone will eventually pay it even if it's higher than KBB or Edmunds Retail price". I would have at least expected them to hear my offer before sending me out the door. Very poor approach and sucks that they try to miss lead buyers by showing them an appraisal that is misrepresented. When I pointed out the "Excellent" rating was incorrect by definition the salesman said "that's how our appraisers do it and I can't change it".
New or used, I will never buy from Tri-Cities Toyota again. I have purchased New cars there in the past but I'll make the drive elsewhere just for the customer service alone. Funny thing is, I liked the truck so I was going to offer them KBB retail. I just didn't want to pay over retail especially since they couldn't justify the price increase. With the recent Covid-19 issues, car sales are down and they still treated us like this. I guess they don't need the sales.
Treated me like family and I got what I wanted! - Rick Moyer
My wife and I contacted Five Star Toyota to see if we could lease a car for my business. I was a little nervous about going to a dealership because many of my experiences have been negative. I was pleasantly surprised. We made an appointment with Allen and when we showed up there was a car warmed up and ready to test drive within my specifications & price range. He handed us over to Tim Costner, who joined us for the test drive. He answered all our questions and gave us a few options to consider. It was at that point I was waiting for the extra charges and uncomfortable up-selling. It never happened. He was relaxed, knowledgable and fun to talk with. We finally agreed on a price and the paperwork began.
Mark Schlott took over and brought us into his office and explained the lease to us, the charges and showed us where to sign the documents. He was also very pleasant to work with. We went to make the down payment and again I was waiting for hidden charges, but nope, we paid exactly what we had agreed on. WOW! I drove off the lot with a brand new 2019 Toyota Corolla, only 8 miles on it. It was a great experience all around. I highly reccomend Five Star Toyota, quality folks, not pushy, but there to get me the best deal for what I needed. Moyer Multi Media LLC is thrilled to have a dealership in town like this! Thanks Rich Hartman and crew for making it a truly awesome experience.
Great Service and Great People - JulienWA77
The address is wrong for this dealer (on this webpage); they moved to Tumwater into a brand new facility back in 2016. Anyway, it'd been many years since I purchased a car and I'd never purchased a brand new one. My sales experience with this dealer was great and felt very straightforward. I did come in to the dealership with my own financing as I'd already arranged that with them ahead of time. I never felt pressured to use their in-house financing, so really we just had to haggle on the car price. This wasn't too difficult. Since I purchased a new Prius Prime Advanced; I made sure to purchase 6 years of warranty coverage with the vehicle. Each service visit has been communicated to me via email well ahead of time and I'm always amazed at how quickly they turn around service jobs. I've never had a problem with any of the services they've performed. I ran over a nail last Thanksgiving week and they fixed this THE DAY BEFORE THANKSGIVING without an appointment and within a very short window. These guys are the best. Even if I didn't have a warranty, I'd still use them as I know I can trust them and they are so damned fast. Their in-house restaurant is also so good that locals order from them via Uber Eats all the time.
Haven’t had an issue with Doxon Toyota yet. Just had a... - Mark L
Haven’t had an issue with Doxon Toyota yet. Just had a front and rear brake job done and they were up front about the price, the car was also cleaned and vacuumed when I picked it up. I’m happy with Doxon, although I do miss Kevin Moon, who recently retired.
3 Hour Process - Left with Regrets - Jake O.
We called ahead to see pricing on a used Prius and it seemed to go well so we told them we would be there in 45 minutes. They asked when we would arrive so they could have the car out front. When we got there they told us the car was in Kirkland and wouldn't be back for half an hour. 45 minutes later it showed up. We took it for a test ride and there was a definite but mild dog smell in it, so we negotiated the price down some and moved on. It took three hours betwen the time we stepped in door and closed the deal, and of course the costs of some small print items were higher than quoted over the phone.
They detailed the car to try to get rid of the dog smell more and we drove it home. I can't clearly claim that the battery or engine had known issues to the dealership but about the fifth time I tried to start it, after not driving it for six days, it was completely dead. Looking back at the day we bought and the fact they had to drive it to Kirkland, I wonder if they knew it had issues that could be temporarily covered up by a nice long drive. Also, the car smell got worse within a week of the detailing, so it would make a lot of sense that they drove it to Kirkland with the windows open to try to hide the smell before our test ride.
The whole process was uncomfortable and too many things were off for me to believe they are anything but dishonest.
I called about the car not starting and they told me the manager would call back but he never did, so they probably checked their notes and realized it was better to avoid responding.
Needless to say we will never do any business with them again. We had serviced our 2016 Prius with them for years but the relationship is over.
I took my New Tacoma , that I spent $40,000 on to the... - m.gordon43
I took my New Tacoma , that I spent $40,000 on to the service dept. to have a squeal checked out, and also had an over full engine oil level. I also asked that the gear box oil levels be checked. They gave me an oil change, and over filled it again. I asked why they would they do that, and the reply was they filled it to Spec. Sorry it just does not work that way. I pumped out the excess myself. It was a half inch over full on the stick. They said they could not find the squeal, but they did check the gear box oils and said all was well. I asked if the tech had to add any oil, and the service writer said, maybe. I asked to speak to the Tech. The service writer refused. I said it is a matter of trust, and I wanted some answers. I spoke with the Service Manager, who said that was his policy, and he was not going to change it. I will never go back to that service dept. as all they are is a revolving door to make money and no customer service after sale. Even after a $40,000 sale. The service writers I had to deal with are kids with attitudes, and canned answers such as (They all do that). If you don't care about your vehicle then take it to this dealership.
This is an honest review from someone who knows this... - T. A. Mc.
This is an honest review from someone who knows this business. If you HAVE to buy a Toyota in the Seattle area head to Lake City Toyota. If you have the opportunity to buy outside of Seattle, please buy outside of the Seattle area. Toyota of Seattle was a nightmare from the start..As someone who used to work in this business, I was blown away at the lack of professionalism. EVERYTHING was messed up one way or another. Buying a car is usually a smooth experience for me, not here ...Toyota of Seattle could careless about your car buying experience. They have staff that is entitled and a nightmare. Sadly, it’s very easy changes that they could implement to do their job like the rest of the business. For instance, The car alignment was off SiGNIFICANTLY when I purchased and tire pressure was in different zip codes. The car sounded like complete garbage. Point is, they don’t do their due diligence. The car was actually in the presentation area waiting to be bought looking a mess because you could visibly see the alignment was off and the tires had Under 27 PSI (min32)...They didn’t do the presale screen!! That’s very dangerous. Lastly, I wasn't sent my license plates, not due to the DMV, but because these people left them sitting around e office. How do you forget to do what you do day in and day out? Don’t you have checks and balances to ensure that doesn’t happen? All these people do is the bare minimum. Look just go as far out of Seattle as you can or go to Lake City Toyota. This place is poorly managed and it shows. I have more stories about this place, but there is no need. This place is a disgrace to the business. I don’t complain much, but I was appalled. It’s that bad, anyone who thinks otherwise doesn’t know what the norm is🤯.
Peter - Waw0.5
Worst customer service by employee, am not recommended especially on this employee.I was there to buy car, I talk to one of their employee,
Finally had a good experience, our salesman was really... - Jason T.
Finally had a good experience, our salesman was really friendly and helpful. Hopefully they will continue to better themselves as a company so more locals will want to keep the money local.
Untrustworthy Service - Glenn
I had my 2018 Tacoma serviced at 10,000 miles where I bought the vehicle, Titus Will Toyota in Tacoma, WA. I informed them that I have been hearing a whining noise coming from the rear of the vehicle while traveling at speeds between 40-60 mph, which started around 7,000 miles.
They looked and it and the service technician stated that he could hear it and it was "normal". This is not normal, so I had them look at it again during my 15,000 mile service. They stated that they couldn't hear anything, so I had the technician ride with me in the vehicle so he could hear what I was hearing. He could hear it and stated it was some kind of "harmonic resonation". When I received my invoice it stated that the technician said it was ""wind noise", this is not what he told me while driving in the vehicle with me.
I took it to another Toyota dealer and they used a chassis ear to determine the noise was coming from the differential housing where they found the fluid was dark and had metal debris inside. They contacted Toyota and after a few tests, were told to replace the rear differential.
I will no longer do business with Titus Will, they are not trust-worthy whatsoever.
My vehicle was attended to promptly and in record time.... - Arctic Tundra.
My vehicle was attended to promptly and in record time. All services were taken care of and I'm all set to go. Employees are always very nice, and keep me aware of my cars needs, and pick up time
Average to Below Average - ed
I just moved to Spokane from another community with a 2019 Camry needing its 5,000 mile check up. I was given conflicting information by different representatives, I was told to come in early to get out early. I didn't get out until after they closed to the public. When I got my car back the passenger seat was rolled as far back as it can go, the back so set back as far as it can go, the head rest was repositioned to serve as a pillow, and the air conditioner was cranked all the way up and set at the LO setting. It was like getting into a meat locker and my gas tank, which I just filled, was down nearly a quarter of a tank. A very bad experience.
I brought my Tundra in for a timing belt service which... - stoneywelborn
I brought my Tundra in for a timing belt service which cost $2200. After driving the truck home I noticed a pool of coolant under the truck. I returned to Toyota of Puyallup and told them of the leak. They informed me that they needed to order a hose clamp and when it arrived they would repair it and that it would be covered. Today I brought the truck in for the repair only to be told that a coolant port on the throttle body was bent and I needed to get a new throttle body. Their theory was that when the throttle body spacer was installed 14 years ago it was damaged and that adding new fluid somehow caused it to leak. I’ve been around cars my entire life, I own too many, and I am constantly working on them. Am I to believe that something that was damaged 14 years ago just started leaking? My belief is this was damaged during the timing belt repair. Now I have no option but to get it fixed and at an additional cost to me. As a customer of Toyota of Puyallup for the past 4 years, this will be the last time I have my Tundra serviced at this location. As a consumer and a business owner, I know this is not how to take care of loyal customers.
If I could give Zero stars I would....BEWARE!!! I wish I... - juliar0608
If I could give Zero stars I would....BEWARE!!! I wish I would have read Google reviews before we called this place, it appears they have done this exact thing 3 months earlier.
We test drove a Used car, but wanted to make sure they replaced safety items on the car (BRAKES...). We left with a tentative deal, but before we returned to the dealer, we wanted to confirm that all repair items were fixed.
The Salesman texted me the to see if we wanted the car, we said YES! He informed us that the price he gave us was the "best deal" they could offer. I said YES to the price, as long as the brakes and any other safety issue they find be fixed.
Salesman gives me a run around, "not sure if they made the repairs" and that the Service Manager was not going to be in until the following day. If we wanted to make another trip up there to "test drive" the car again to see if the repairs were done we could or we could wait until he verifies the repair work. Salesman was nice enough to say "IF IT HAPPENS TO SELL TODAY, I WILL LET YOU KNOW". Excuse me...but I thought we had a deal and the only thing that was holding us up was verification of the repairs (safety repairs...I think brakes fall within that category). The Salesman was nice enough to text me at 6:19 (after they closed at 6:00 pm) to let me know that the car did not sell and that we were all set for our appointment the following day.
Following day, I messaged Salesman to see if we could have the paperwork ready to sign (you know...with the COVID-19). Now a new "Sales Manager" says "he spoke with our detail department and the Mustang is scheduled to be done today and ready for our appointment".
After sending him ALL of my personal information again to complete the paperwork, I get a message at 1:58 PM (our appt. is at 5:00), that the car was SOLD last night....WAIT A MINUTE...you already told me that the car did not sell.
LIES...LIES...LIES - if you want to be told a bunch of lies, go here, otherwise RUN...RUN as fast as you can.
Looks like (from other reviews on Google) they like to Low ball your trade-in value, especially if you are going to pay with Cash. I guess this is just another way to rip you off.
Not a great experience at all, Started out with Ali...... - SC
Not a great experience at all, Started out with Ali... Very pushy salesman and the kind of guy you honestly think of when you hear terrible car salesman.
I came in to look at some different Lexus IS models, First one having some seriously ugly interior where Ali keeps going on about how much he loves it.... Great! You buy it than.
After test driving a few, I tried the FSport version which is a lot more fun to drive and decided I would like to see some numbers on it. Magic is terrible at trade in prices. They had attempted to give me $3500 less than trade value and after 30 minutes with their back and forth pretending they were calling somebody and me about to walk out the door they finally met the ask.
Before signing paperwork I went out to have one more look at the car and noticed a large X keyed into the passenger door. Brought this up and they agreed to fix it. With buying a used car you know there will be little things here and there but they assured me it went through a complete safety inspection. That was a lie... After taking it to Lexus for a fuel pump recall, Lexus showed me the alignment was completely off and had caused extreme tire wear on the insides of the tires and shortly after i noticed the driver bumper clip was completely busted off and it looks as if Magic threw some glue on there to hold it together. These are things you honestly cannot see and put your trust in the dealer. So after buying a $30k car from them, I immediately need to spend $1000 on a bumper, $110 on alignment and $700 on new tires. This is after being told by both Ali and the manager it has gone through a full safety inspection. I did trust that as Lexus is Toyota's premium line and figured they knew what they were doing. **Brought these issues up with the service advisor and was told basically... That sucks, You bought a used car.
Service department, Took my car in on a Monday and was told it would be a few days for the paint repair. I explained I was leaving town on Thursday and would be back Sunday morning to pick it up which I was told it would be ready and waiting. Not the case, Tried calling Sunday beforehand and got zero help and than again on Monday but was told my service advisor was off. Car was not ready until the following Tuesday with zero phone call updates or anything. As to the loaner vehicle they provided, A Toyota Tacoma which was completely filthy. The truck was covered in mud and on the inside was absolutely filthy. They had not cleaned or even attempted to wipe down the vehicle. Seriously guys? In the middle of our current Covid situation and thats what you provide your customers... Wow!
I will only service my other Toyota's at Rodland Toyota in Everett as they provide a truly professional experience.
Be very careful if you shop here, These guys have definitely proven to not be an honest dealer and will do the bare minimum and hope you do not catch these things beforehand. I myself will not be returning here for any of my future vehicle needs.
I purchase plenty of cars and have had some really great experiences... Not here at Magic Toyota though. The worst part of it all is I really enjoy their sister company, Michael's Toyota in Bellevue. I have purchased 3 vehicles from them all with really great experiences. Moving forward that may be a different story after this visit.
Toyota Mercedes Benz Sprinter of Bellingham
Assistant Sales Manager