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Everyone was extremely helpful during the buying process.... - Erik W.
Everyone was extremely helpful during the buying process. No high pressure sales tactics and Their selection was great. Everyone from sales to finance was on the same page and the process was as smooth as any car I have ever purchased. When I’m ready for my next Truck I’m heading right backnhere!
Top Reviewed Specialists At This Dealership
VIP Sales Consultant
Thank you Tony for your excellent Customer Service . You... - LISAHO1973
Thank you Tony for your excellent Customer Service . You truly went way and beyond to make sure I was taken care of when I had a issue with the car
Sales & Leasing Specialist
Internet Sales & Leasing Specialist
Got me in quick and Scott the mechanic when over all my... - MOTOMOM
Got me in quick and Scott the mechanic when over all my needs and concerns and made sure I was happy with his work. I will defiantly return for all future needs !
Used Car Manager
We had some questions regarding the 2 grand Cherokee... - keyvanhf
We had some questions regarding the 2 grand Cherokee Jeeps that we just purchased on Jan from Patrick/Rodrigo team and Patrick was responsive and available to assist with the same care he sold us the Jeeps. We appreciate his same great customer care he offered us. His complete knowledge of the cars and attention to detail is very much appreciated. Good job Patrick and Shayan! We now know what the light does. Thanks again.
Very good salesman.Very friendly and knowledgeable. I... - pictroman
Very good salesman.Very friendly and knowledgeable. I would recommend him to anyone searching for a new car. I had confidence that I made the right choice.
Took care of the problem the first time.Three times I... - Mrf-
Took care of the problem the first time.
Three times I went out to Hemet Dodge (which I would not recommend) for repeat work on a leaking transmission. Three visits, honestly not 100% sure what they did as I received a few different stories from different technicians, but in the end they were unable to come to a solution. Following a post on the Challenger online forum regarding the repeat leak, Dodge Cares reached out to me directly, opened a case and recommended DCH for service.
Called, made appointment and when I arrived met with Rudy there at DCH Service. I explained the situation, history and that I had a case number opened up on the matter. Rudy reviewed the history of the car service with me which was extremely helpful as I have only purchased the car recently (not from DCH Dodge). Seeing the service history that the dealership had was insightful.
Following a quick review, it was determined that the transmission remained an issue so a rental was arranged for as the issue was covered under warranty.
Rudy kept me informed of the progress and the recommendation by the DCH team to have the entire transmission replaced as opposed to trying another pan or gasket approach. A transmission had to be ordered so was informed it might be another week, seeing as I dropped it off just before the Thanksgiving Holiday.
Transmission was replaced ahead of schedule, rental car was covered and service was completed timely, in a friendly manner and with periodic notifications on status.
Really appreciate Rudy’s time on this, Dodge Cares for reaching out to me directly and their assistance in brokering the replacement of the transmission as opposed to trying to patchwork something together.
My previous car was a Chrysler 300 which I owned for 15 years, 255,000 miles and little to no major maintenance needs. Great cars and appreciate DCH for their work on this issue.
Internet Sales Manager
I have always been very satisfied with the service I’ve... - Birkme
I have always been very satisfied with the service I’ve received at the Lithia dealership. Louis was extremely helpful during the evacuation. Id dropped my car off Friday afternoon due to a problem starting the jeep and Id rented a Dodge truck. On Sunday i was evacuated and remained so through the following week. I was able to keep the rental until i was able to return home. Thank you Louis and your manager for caring during this trying time. I really appreciated it.
Super helpful and friendly staff. I would highly... - Britany W
Super helpful and friendly staff. I would highly recommend this dealership for any one in the market for a new vehicle.Jonathan and Alyass were awesome to work with and so was "Big Dawg" and the gentleman who finalized all our paperwork! I wish I remembered their names as well. However, we truly felt they got us the best deal on our new truck!
I went in not so confident because my credit isn’t the... - Gricelda
I went in not so confident because my credit isn’t the best but Jerry went out of his way to help me so I can leave with a new car. I’m in love with my new purchase thank you Jerry
I got an excellent service from Andy Sequina, the Service... - louellalim917
I got an excellent service from Andy Sequina, the Service Consultant. He explained everything to me. Very professional. The staff are friendly and with all smiles in this Jeep DTLA dealership.
Fred Biyzaei has been providing the outmost excellent... - el5150taz
Fred Biyzaei has been providing the outmost excellent customer Service to my truck for the past 3 years. I've had some major issues with my engine and Fred has always made sure my service was completed to my satisfaction.
I feel that they did a good job. I don't know what they... - ljgcountry
I feel that they did a good job. I don't know what they did cuz I dropped it off and picked it up and didn't see any paperwork.
Friendly staff and great service. Found the problem with... - markestahl
Friendly staff and great service. Found the problem with my jeep that another dealer couldn’t. Word word word word word word word word word.
Lyndon Dole is a man of his word! He made sure I drove... - Joey F.
Lyndon Dole is a man of his word! He made sure I drove off the lot with the car of my dreams! Thanks Lyndon Dole!
Very efficient, responsive and went out of their way to... - Cherylinteriors
Very efficient, responsive and went out of their way to accommodate my purchase. The vehicle was not on their lot but they found it for me and delivered it within 24 hrs!
I made an appointment was very easy the service people... - david dew
I made an appointment was very easy the service people were very knowledgeable and helpful the appointment was early i was greeted right away the service advisor knew what he was doing very professional & friendly. great service staff.
Able to get truck in quickly. Lili was great keeping me... - Cole
Able to get truck in quickly. Lili was great keeping me up to speed once truck was there. Truck was ready when promised. Will definitely continue to get service done here.
Happy with the experience. David was very easy to work... - Dana Smith
Happy with the experience. David was very easy to work with and kept me informed about what was needed and called when the job was completed.
dont waste your time going here the worst service ever I... - Andy Wagner
dont waste your time going here the worst service ever I took my vehicle in and they called me 2 days later and said come get the car we dont want to work on it
I worked with Nirmal. He was honest, responsive, and very... - CmE
I worked with Nirmal. He was honest, responsive, and very knowledgeable. The finance manger I worked with was also great no pressure to add on extended warranty This, gave me pros/cons and worked with me on the price.This is the 3rd vehicle I bought from Simi CJDR and every experience has been better than the last.
Love working with Jim and his team. It was a mooth... - candace58
Love working with Jim and his team. It was a mooth experience ordering our Jeep. Appreciated being able to discuss price, features and do most of order process via email.
Purchase a new Jeep Grand CherokeeVery well handledNo... - Loud.peter
Purchase a new Jeep Grand Cherokee
Very well handled
No issues or problems
All explained, car features walked thru, financing simple, car ready as promised
Lonna and her team did a great job and had my last minute... - Gary W
Lonna and her team did a great job and had my last minute scheduled service completed as promised.
Thanks again team. I no longer hate having to get my truck serviced
Scheduling is easy and the timeliness of service is... - suzanne
Scheduling is easy and the timeliness of service is satisfactory. Check in as always easy. Of course I miss having the shuttle available and I know it's because of covid, And I'm sure it's difficult for the dealership as well. I bought my Jeep here in 2014 and one of the big reasons for me was to be able to get service done when needed, and I am seldom disappointed. There have been issues in the past that my service advisor George always works to resolve them.
After months of bouncing to various shops and dealerships... - chris.teachout
After months of bouncing to various shops and dealerships to try and solve a shifting issue with my Jeep, I brought it in to Glenn E Thomas, where I had originally purchased. This was not an easy task to source the cause of the problems, but I'm greatly appreciative of the help from my service advisor, Rudy Petersen and the service manager Tom Bonnstetter who really went to great lengths to get to the bottom of things, including working with Chrysler on my behalf. Not all dealerships would have taken the time, and I am tremendously grateful for their patience and commitment to taking care of their customers. They've earned my loyalty. Thank you Rudy & Tom!
Customer service was amazing! Calvin and Tim handled... - Heather Kaufmann
Customer service was amazing! Calvin and Tim handled everything perfectly and the process was easy and smooth. My experience was outstanding and five stars. I love my new Jeep!
Can't really say much positive about this dealership.... - Cntrygynsd
Can't really say much positive about this dealership. Things started off well enough, a very enthusiastic salesman named Atiq responded to my inquiry about one of their Dodge Challengers. We had a couple email and text message exchanges and then sales manager Robert "Tool" Visser jumped in under Atiq's email address without introducing himself, which was awkward.
From there we had some awkward starts and stops but I thought we were making some progress. We ran my credit, exchanged pictures and determined trade in on my current vehicle since I live a couple hours away. As often happens with car purchases it was determined they couldn't meet my ideal deal but said they might be able to assist me if I'm willing to adjust my budget and/or loan terms. I responded that it was possible and asked them to propose what they could do.
This is when Robert the Tool Visser disappeared and I only had one more follow-up from Atiq who assured me he'd follow-up with Robert. I've followed up with both and never heard back from them again. Not sure what happened but it's clear this dealership is not that concerned with customer service or selling cars.
My suggestion is unless you are paying cash and don't want to negotiate you may want to go somewhere else. This dealership is not looking to earn your business.
What a great buying experience! David Sosa was awesome... - jon
What a great buying experience! David Sosa was awesome to work with in Sales. When the time came to sign the paperwork, Enrique Zarate made this process painless, quick and no pressure to buying the extra add ons. This was one of my best buying experiences.
It’s been a nightmare working with this dealership. Not... - Sanjaymotreja
It’s been a nightmare working with this dealership. Not responsive unprofessional and keep promising dates that they don’t meet. Have my car for 6 weeks and they keep telling me the tracking says part will be here by a certain date only to find out later that it has not shipped. This is after I have to constantly follow up with them on the status. They even have the audacity to tell me to contact the manufacturer. Why should I contact the manufacturer if I am paying them for the service. This shows clear lack of integrity unprofessionalism and abject customer service. I wouldn’t recommend this dealership to anyone. Stay away!!!
Easy and stress free - Lola
Very easy and stress free!! Very helpful and helped getting the best deal possible!! Cynthia was very patient and understanding with our needs. Thank you!!
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