Took my truck in for a routine oil & filter change as - Mr W
Took my truck in for a routine oil & filter change as they were having a special, and it was a great price compared to regular price. Easily made the appointment and went in. I dealt with a service advisor I had not worked with before, Jimmy. He was great, much better than a previous experience with another advisor where the guy lost my key and asked me to go home to get my spare (long story, but I won't work with that guy again).
Jimmy was great, and informative. He asked if I needed a shuttle but I told him to wait because the oil change was to be a quick in and out.
I was also pleasantly surprised that they washed my truck prior to giving it back to me. Back before this dealership was owned by Pedder, they always washed it, when Pedder took over, they never washed it. Clearly they are trying to improve the service experience and it shows.
Two reasons for 4 stars instead of 5:
1) The service was to included a "free multi-point inspection" (brake life, etc). but it did not. The paperwork said refer to pictures and comments, but there were none. I was mainly curious to know the life remaining my brakes, but didn't realized till I got home and there was nothing noted.
2) The oil change was to take "under an hour", so I waited, but it took about 2 hours, so the wait was longer than I anticipated. That was a bummer, but I brought my computer to get work done.
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