Deceitful sales tactics, horrible after sales support - philb7586
I was looking for a particular car in my area, but there were none available. An on-line search found the car I wanted at this dealer, but they are a four hour rive from where I live. I contact them and asked about the car and they said it was indeed what was looking for. I was trading in my old car and using the trade in value for the down payment on my new car. I already had a trade in amount through True Car which this dealership is part of so I only needed to secure financing and drive up to see the car I wanted and make the deal. I worked closely with the sales person to ensure everything was done before I made the trip. As I told the salesman, I will be very unhappy if I make the 4 hour ride and something prevents me from driving home in my new car. I has them sure financing for me and have everything ready so I could make the deal without spending a lot of time there. He assured me all was ready. Several days before I was to make the trip,I noticed a discrepancy between the pictures posted of the car I was buying and the description of the car. I called the salesman and asked him to verify which was correct. After my third call, I finally received a message from him stating that the car was in fact the one I wanted despite what the on line ad showed. When I arrived at the dealership after my four hour trip, the car I was going to purchase, the one they verified was the right one was not the right one. It was exactly what I told him I didn't want. I was livid. The salesman and the sales manager came out to apologize, and offered me the car at a discounted price but I refused as it was not what I wanted. After some discussion, I agreed to look at other cars that might be workable for me. They brought out 2016 Audi Q3 that met most of my wants but it had a few issues that we ended up working through. One was a cracked tail light, which my on line search told me was around $500, and the bigger issue was the sticker price on the car was nearly $5000 more than the on line price. They agreed to honor the online price so I agreed to buy the car. All of this took a considerable amount of time and I still had a 4 hour ride home ahead of me, so when I went into the business office to sign the papers, I didn't take the time to read every document. I was anxious to get on the road. The sales manager presented me with papers to sign, apologized again and said he was giving me a 36 month bumper to bumper warranty, and GAP coverage. All sounded good , I took the key of my new car and headed home. Fast forward 3 weeks later and it is impossible to find out any information about the tail light they owe me. I keep getting the run around from the salesman and no response from the sales manager. I did find out from the parts department that the tail light had not been ordered. I also found after careful reading of the documents I signed, that the warranty and GAP coverage that they said they were giving to me was actually adding $4000 to the purchase price and over $5300 as applied to the loan. I also discovered that the GAP coverage had so many holes, that it was doubtful would ever be able to collect if I had a collision. The same is true of the bumper to bumper they supposedly gave me which does not cover much including "Burnt valves, worn rings, engine compression, or any repairs for the reduction of engine efficiency". I have sent written demands for cancellation to the administrators of both plans. So BUYER BEWARE if you visit this dealership. Its dealers like this that give car dealers such a bad reputation.
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