If I could give them zero stars, I would. - hoggwldreptile
If I could give them zero stars, I would. We leased an Ioniq 6 for my wife, and overall, it is been a great car. It is our first lease, so we do not know all the ins and outs of leasing, but we needed new tires, and read that the tires have to be approved by Hyundai. So, against my better judgement, my wife decided to get tires at Hyundai of Temecula, so Hyundai could not say anything about the tires we bought. It was a nightmare. She was overcharged for the tires. They admitted they overcharged her, and refunded the money to my wife. Of course, the refund did not go thru due to some fault on their end, so we ended up getting a roughly $300 check a week later. The tires were put on, and my wife picked up the car. She complained as we were leaving the house that the tires were messed up. I got out and looked, all four tires had grease/soap/tire lube smeared all over them. We have the SE tires, so it was a bad look. She got what looked like at least one used tire. It was not just dusty from sitting around, it was a dirty, used looking tire. To make matters worse, two of the SE wheel/rims had deep gouges in them! So we got used tire(s), greasy wheels, damaged wheels......they agreed to order us new tires, and repair the wheels. They said we could get the car back in two days......two weeks later, my wife is called to come pick up her car. I talked on the phone an hour prior, to Hyundai, and they said they fixed the wheel. The Wheel, I said it was two that were damaged, they said they fixed the wheels. My wife got down to pick the car up, and of course they only fixed one wheel. We got the car back a few days later but it was about two weeks due to their negligence. They lost our business for service and when we get our next car. The managers were worthless! and did not return calls when they said they would.........they should be embarrassed......
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