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Scheduled service with no problem. Service team took car... - ameliafaye
Scheduled service with no problem. Service team took car back and got the oil changed and tires rotated. You also wait in comfort. Checkout easy Thanks!
Top Reviewed Service Specialists At This Dealership
Excellent customer service! - M
I cannot say enough good things about this dealership. They've helped us on multiple times. My 3 year old vehicle had a dead battery yesterday morning. I called the service department to ask them if they thought it might just be a dead battery. Josh (service manager) offered to have them come out and jump my car for free! I then drove to the dealership and they were more than helpful with replacing my battery.
Hollie was extremely helpful and friendly, and she made... - Ethan
Hollie was extremely helpful and friendly, and she made sure that my concerns and my vehicle were taken care of quickly. I am very happy with the service provided, and I will definitely be bringing my Jeep back for future service.
The service was great! Micheal was really helpful. I had... - rice.geoff
The service was great! Micheal was really helpful. I had engine issues and they helped out really fast!
Just want to thank Hayley and your repair team for the... - revbruce50
Just want to thank Hayley and your repair team for the prompt service of my Ram. I needed a rapid repair and y’all came through. It’s my only vehicle; pulling my RV full time. We had to pull out of the campground Wednesday AM. You diagnosed/orders part on Monday and repair was finished Tuesday evening. We’ll be back in Georgia in December. I’ll drive up from Dacula for service. Y’all win my BEST DEALER award. Thanks so much! B Howerter
Great customer service. Very Friendly and helpful. Robert... - thomasa.kendrick
Great customer service. Very Friendly and helpful. Robert was helpful when it came to the information about another vehicle that needed service.
University Chrysler Dodge Jeep Ram in Rome Georgia has... - leonard.culberson
University Chrysler Dodge Jeep Ram in Rome Georgia has always been great to work with. The service advisors, Greg has always been accommodating, helpful and great to work with.
The sales department is phenomenal! However, the service... - Regina H
The sales department is phenomenal! However, the service department is the absolute worst. They have had my truck for over a month. I heard every excuse imaginable and been lied to several times. I would recommend buying from them and never returning until your ready to trade in.
Guys in service are Fast and very helpful , love taking... - Hector
Guys in service are Fast and very helpful , love taking my car there for the oil change.
Internal Service Manager
Quick service and amazing costumer service. They were... - casey.weaver
Quick service and amazing costumer service. They were able to fix the minor issue before i had to leave for a trip out of state.
I had a great experience. Tyler was friendly and not... - jc5jc2000
I had a great experience. Tyler was friendly and not pushy!! He was very knowledgeable about many of the vehicles. He worked hard to get everything we needed.
Everyone is great at Hayes, I've been a very satisfied... - jasonewinggolf.com
Everyone is great at Hayes, I've been a very satisfied customer for 10 years and don't trust my Dodge Ram 1500 with anyone else. Adrian is great and the whole team is awesome. The prices are great and the service is always great. I never wait long and my truck is always treated with love
Extraordinary customer service! The entire staff always... - sbedward
Extraordinary customer service! The entire staff always has a “my pleasure attitude “ and the service that Hayes delivers is second to none! You guys are the best!
This is the most professional dealership I have ever had... - plantc
This is the most professional dealership I have ever had the pleasure of dealing with. Employees are helpful, friendly, and enjoy there jobs. It really shows in there dealings with you.
I had a warranty issue and they got me right in for... - tish56125
I had a warranty issue and they got me right in for appointment. Did not take long and they were very friendly, courteous and professional
Outstanding customer serviceThe service department... - trbailey12
Outstanding customer service
The service department informed me of the services needed. Although the vehicle was not cleaned when pick-up. The service department asked if I would bring back the vehicle do they can wash the truck. Overall - Great Job!
Great Customer Service!!!!!!!!! I was well informed... - Jarvis S.
Great Customer Service!!!!!!!!! I was well informed about my vehicle throughout my visit. Work performed in a timely manner!!!! I would gladly recommend 5 Star Chrysler to friends and relatives!!!
I would rate them very high they are fast efficient and... - Darlenemal
I would rate them very high they are fast efficient and very professional their prices are reasonable and fair won’t Hesitate to take my car back
Very professional quick response on repairing, my... - Handismithservice
Very professional quick response on repairing, my vehicle there is actually another dealership closer to my residence but we like the services this dealership provides
My visit was five star was good. I came in for service on... - Gmull
My visit was five star was good. I came in for service on my vehicle. Jane was my service rep and she was very polite and professional.
They service team took great care of me and communicated... - kaitlyn0616
They service team took great care of me and communicated with me when they found more things that need to be serviced. I knew I was in great hands!
Neil Feinberg is a Great Service RepAs long as he is... - Nikki
Neil Feinberg is a Great Service Rep
As long as he is there I will continue to come and get my Truck Service. Thank you
The service department has had my brand new Jeep... - drefigueroa
The service department has had my brand new Jeep gladiator for repair of a Death Wobble for the past month and have not been able or willing to complete the warranty repair.
Very professional. Very polite and great customer... - caianddki
Very professional. Very polite and great customer service. They made me feel very comfortable .they were helpful to my needs and made sure I was very satisfied and happy. I will be buying another vehicle in the future from you guys THANKS AGAIN
Here we go again with the craziness. This the 2nd bad... - aparicio pass
Here we go again with the craziness. This the 2nd bad encounter that I've had with this dealership. Bad business why does this continue.
Stay far away. They have the worst service department of... - Lively8120
Stay far away. They have the worst service department of all the dealerships in the state of Georgia. Made an appointment four-weeks out and it took 6 days to look at. I was then told they were not able to get the parts. Another Jeep dealer could do it the next day.
Horrible service department. Car has been there almost 3... - Crazyolddude
Horrible service department. Car has been there almost 3 months waiting on prepaid parts. Service never answers the phone and if u leave a message they never call back. They should be reported to FCA corporate. worst dealership ever in 40 years of owning cars.
I had my oil changed here a few months ago and I smelled... - jcsold1
I had my oil changed here a few months ago and I smelled burning before I left the lot and was told it was probably oil dripped on something. Well over the next few weeks it never went away!!! So i called and made an appointment to have it checked out. While waiting I got several text from Sean the Service attendant about a $140 diagnostic fee and I replied twice or three times I have a Max care warranty from Chrysler! ( saying to myself not the boot leg warranty yall sell that don't cover) so he kept saying I have to tell you because you left. First off I gave my car to the service manager and I was sitting 20 feet away on the bench. So I walked in an asked who was Sean he said me!! I'm like why do you keep texting me about a fee? I pay a deductible if you'd like I'll call Chrysler for you! He stood up like he was going to scare me because he's taller and I let him know he don't want these problems! So we exchanged words and I reminded him I'm the customer he didn't care and later on I saw the owner and spoke and he let me know he saw everything on tape and I told him I could careless!! I wasn't going to mention that to him because I know how they handle business!! After waiting 3 hours I was told I had a plastic bag on my exhaust and it's $65 to remove! Ok just get me my car! Then they said I had a pin hole in my upper radiator hose AGAIN FOR LIKE THE THIRD OR FORTH TIME HERE. Nad I needed $1,790 worth of front end work. I said that's impossible!! And if I do it's covered!! Sean said it wasn't I said get the bag off and replace my hose. Well they didn't have a hose!! So when I asked for my car Derek the finance guy showed me a $160 service bill which he paid because he knew I wasn't and I took my car to another dealership which DOUBLE CHECKED BEHIND THEM AND LAUGHED BECAUSE NOTHING WAS WRONG WITH MY CAR!! they could've looked at the last service and tell the car was barely driven because of the smell and knew I wasn't going for that!! Any way Chrysler said if I needed the front end work it is covered. STAY CLEAR OF THIS PLACE!
Fast, quality service and repair. Was able to get an... - Matt
Fast, quality service and repair. Was able to get an appointment scheduled almost immediately. Staff were all very professional and helpful. Really appreciated the effort in getting my truck fixed quickly. Thank you!!
My vehicle cut off on me while driving Friday, January... - Brochelle25
My vehicle cut off on me while driving Friday, January 22nd. The battery and check engine light came on and I could not crank the car back up. My husband pushed it to a shopping center and I had it towed to Akins Ford in Winder (of which I have been a repeat customer for years) to be serviced.
The service department at Akins Ford in Winder put me and my family through an extreme inconvenience for over a week due to their lack of care and concern, specifically from service advisor Scott Tackabury. Mr. Tackabury displayed a great amount of unprofessionalism and inadequacy in customer service skills. He also disregarded the COVID-19 pandemic and did not wear a mask during any of our interactions. The completion of repairs on my vehicle was scheduled to be on Wednesday, January 27. Mr. Tackabury informed me that I would be able to return and pick up my vehicle on that evening. Prior to that conversation, he failed to mention that he would be taking that day off, preventing my vehicle from being serviced due to the fact that no other service advisor had information on my vehicle. He also did not inform me that, the part that was ordered for my vehicle’s repair had not even been shipped at that point. Because Mr. Tackabury was not working that day, no further details could be conveyed to me on the status of my vehicle or the parts needed to repair it. Akins Ford in Winder dropped the ball on communicating with me, my husband and Scott Tackabury to make sure they stuck to their word on having my repaired vehicle returned to me on the day agreed upon. This could have been avoided ahead of time and remedied during the incident. The following day when Scott returned back to work, I received a text message (from another employee named Norma) informing me that my car was finally ready for pick up. Upon arrival, I was informed that all repairs to my vehicle had been completed and there were no other issues. I cranked up my car and turned on the AC/Heat and the car completely cut off. The battery and check engine light came on again. It was not fixed. Mr. Tackabury informed me that the A/C compressor is bad and in order to allow my vehicle to operate without it, he needed to remove the relay so my car wouldn’t turn off once I pressed the AC button. Instead of apologizing for demonstrating a complete oversight of another problem with my vehicle, he said I would need more repairs and would have to come out of pocket to receive another service. He told me the AC Compressor was the only problem with the vehicle at this point. Scott declined assisting me and my husband with immediate services on the vehicle and told us nothing more could be done for us except to buy another part and pay again for more services. Mr. Tackabury refused to reach out to the service Manager Jason Setser or Assistant Service Manager Brandy Hayes, to resolve the issue my husband and I faced at this point. Scott displayed a lackadaisical attitude toward the predicament that we faced and refused to offer any assistance for our extreme inconvenience. The following morning Scott called me and told me there were actually MORE repairs that needed to be made on my vehicle and that it would be another $1,400 to fix everything. At this point I was beyond infuriated with Akins Ford as a company and Scott Tackabury. My husband and I were baffled by his display of an egregious lack of communication, incompetence, negligence and disregard for our tremendous inconvenience despite being loyal customers.
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