1,947 Illinois Rivian/1000 Service Centers

Went in for oil change and was told it would be $99, I - Monica AO

Went in for oil change and was told it would be $99, I told the technician that I had a coupon, while I searched on my phone he told me he could take $15 off and when I found my email coupon, turns out it was for $59. ALMOST $40 difference!!! Why aren't coupons saved to my account if they were emailed to me? Instead I feel like the service desk tried to get an extra $40 from me? This should be addressed as it seems very deceiving. I was also not informed that I needed a new air filter until I saw the paperwork at check out after being there for almost 2 hours. Was also told that the car wash didn't work but got to the car and it was washed. Was not a very attentive experience as it has been in the past.

Everything ok. - svargasth

Everything ok. Good attention. Good information, good service. I will continue taking my car to this dealer

Had the best experience working with Nick Rice while - Elle

Had the best experience working with Nick Rice while getting our Toyota Corolla serviced this week. Had issues with the A/C and US-Port and Nick was very professional, competent and great at communicating the stages of the service and work required. He went above and beyond to accommodate and work with us. Couldn’t be more pleased! Highly recommend Nick Rice. Your car will be in the best hands!

Great honest service. - 1christmaschild

Great honest service. No xx. I would recommend this dealership to seniors (like me) to avoid unnecessary charges or services not needed. Juan & Keith are great at what they do.

Outstanding customer service always do a great job on my - REYNOLDS-WAYNE

Outstanding customer service always do a great job on my car always smiling friendly. Makes me feel welcome at all times.

Ronnie Sweiss from service is the best. - Wajdy E

Ronnie Sweiss from service is the best. He went above and beyond to make me happy. Great experience and I appreciate it a lot!

Always a pleasure. - GGATHOME

Always a pleasure. Ease of appointments friendly staff thorough job. Very efficient. I was able to make an appointment for the same day.

Krystal is the person you need to see. - shawn.niemi68

Krystal is the person you need to see. She doesn't make it bad experience

The service was done at least one hour before the - wmcdeets

The service was done at least one hour before the estimated completion time.The staff was very courteous and the cost of service was kept within what was quoted.

The dealership is great to work with! - Eric

The dealership is great to work with! They are professional and courteous. I always recommend them to my friends.

Always very kind and professional. - lisamberg

Always very kind and professional. Makes sure everything is explained clearly and the cost up front.

Excellent customer service well done good job great job - juliaevans6a

Excellent customer service well done good job great job good very knowledgeable great great good customer service

Professional helpful got me in at appointment time enjoy - linehanjim1971

Professional helpful got me in at appointment time enjoy the experience will continue to go back and will continue to buy GMC vehicles

Great service department there r the best Cameron very - baraboomm1

Great service department there r the best Cameron very helpful with all my questions very satisfied

Both Blake at the service desk and John, the tech who - jackrayhall

Both Blake at the service desk and John, the tech who works on Corvettes, are top flight professionals. The items requiring service, both the routine originally scheduled and an unexpected item John found while performing the work, were done in a timely manner.

Always a first rate experience at Castle. - Rjsasse

Always a first rate experience at Castle. The staff is friendly and upbeat, and always very accessible.

My experience at this dealership is always great , very - DANISINAGRA

My experience at this dealership is always great , very nice staff as well , i definitely will recommend going !

Amber Jesse was very helpful throughout the repair - smittywarpaintart

Amber Jesse was very helpful throughout the repair process. She kept in contact with me and kept me informed as to what was going on.

Appreciate the readiness within 1 day of my receiving - annie.rzeszuto

Appreciate the readiness within 1 day of my receiving warranty notification - and just included with my scheduled routine maintenance. Save me time!

Angelic was very kind and answered all my questions and - CAROLBOYD426

Angelic was very kind and answered all my questions and she was kind. And very helpful to me. She is a outstanding sales woman. I will gladly lell others about Hawk chevy.

Had a great experience great job and wonderful team - Juanita.g70@yahoo.com

Had a great experience great job and wonderful team members love this place to get oil change very quick service and courteous workers

The mobile mechanic concept is awesome! - HEATHER.SCHUETTE

The mobile mechanic concept is awesome! The mechanic also cleaned my running boards for free.

The staff was nice and accommodating. - IVYJOYCE1

The staff was nice and accommodating. They didn't put pressure on me to buy a car. They actually catered to my needs.

They we're very helpful and courteous and did everything - tamia224

They we're very helpful and courteous and did everything in a timely fashion and explained everything well...

Everyone that I have worked with at Martin Chevrolet has - raymartell

Everyone that I have worked with at Martin Chevrolet has been great. They are very knowledgeable and kind. Great dealership.

Awesome customer service. - Adams223

Awesome customer service. Honest and solid communication. Definitely glad I switched dealers. Will never look back from the old one.

You pay for quality! - tammy4827

You pay for quality! Carlie is the absolutely the best to work with and will continue to go to her

Had an issue with the inner air dam on my pickup - emcleanjr

Had an issue with the inner air dam on my pickup overextending but it appeared to have corrected itself. Lonnie got me right in for one of the techs to inspect. Concern for me was safety. Had me come back into work area where truck was on a lift and visually review, looks like no breakage and functioning. Lonnie was great and communicated to me what to watch for. This is the kind of service one expects, and I did so.

Great service, vehicle ready when promised. - ANGIE.ARNOLD

Great service, vehicle ready when promised. I would use them again. I am very satisfied.

The guys are always great and do a great job. - taylor1999camaro

The guys are always great and do a great job. I have no complaints. Bill keeps everything going and does everything to help you. Very friendly service.