1,348 Illinois Used Car Service Centers

Jason was great. - matt200484

Jason was great. He kept me in the loop with what was going on with my car and it was done faster than anticipated

Jordan was very knowledgeable and helpful. - Rich H.

Jordan was very knowledgeable and helpful. We needed assistance working the Charge Point EV charger and he resolved our problem.

Never had any problems with the dealership, Oil change - Darlene Hart

Never had any problems with the dealership, Oil change date for next oil change was wrong today , 5/5/25 My reminder sticker said next oil change 10 /3/25 That was the only thing I needed corrected today and it was corrected.

I have a service plan for oil and filter changes. - AKENNE2

I have a service plan for oil and filter changes. The service rep located my service info online and made the visit painless. I appreciate the full service check on the car.

Service was flexible when I needed to reschedule. - ttalarico

Service was flexible when I needed to reschedule. The work was done in a timely manner and they notified me when it was completed.

I was not expecting it to be that fast. - VERONICA_S396

I was not expecting it to be that fast. Staff was amazing and was detailed on the work being done.

Paul Shamoun is a great service advisor! - alanho2324

Paul Shamoun is a great service advisor! He was able to answer all the questions and address concerns and help with maintenance! He definitely came in handy when I had a windshield chip and got me connected with his guy to seal it! Top notch service advisor and top notch mechanics as well!

Called Jessica 4 times about not doing service work and - Knives_112

Called Jessica 4 times about not doing service work and buying a new car instead. She never returned a call and I was billed $600 for the diagnostic despite purchasing a car. When a customer calls 4 times, maybe return a call. Very unprofessional, disappointing and needlessly expensive .

The staff is friendly and always generous about handling - Sharelle Campbell

The staff is friendly and always generous about handling things in a timely manner, thanks for all that you do!

Jillian used my extended warranty to fix my wheel - shimorgan8

Jillian used my extended warranty to fix my wheel bearings (that she noticed not me) , she put in a case to have my back up camera fixed ( case approved saved me $600), fixed 3/4 tire sensors, explained several times when asked regarding my extended warranty coverage (showing Great patience), made sure I understood that 1/4 tire sensors may need to be replaced in the future, placed me in a rental car using my extended warranty , my out of pocket cost was $100, and she did all of this with professionalism, proficiency, and a smile on her face to say I am a satisfied customer is an understatement. Thank you so much Jillian and thank you Sutton Ford for hiring her!!

Amazing customer service, patience is top tier, knowledge - HOSKINSRAVEN

Amazing customer service, patience is top tier, knowledge and helpful during entire process. Christian has amazing service and listens to customer concerns in regards to making customer experience better and more efficient.

Great customer service, service department is great. - dolores_mex

Great customer service, service department is great.Tbey can do better in there prices, but overall there service is good. .

From drop off to greeting to work completion, I had a - louk11

From drop off to greeting to work completion, I had a very positive experience. Courteous and friendly interactions with staff.

Love everything about Woodfield Nissan , people are - Faithavery07

Love everything about Woodfield Nissan , people are friendly and not pushy about doing things you don’t want to do! Been going here for years on end , and plan on using them always 😍

Great staff and great customer service. - ROSLAND2

Great staff and great customer service. I’ll definitely go back for my service needs.

The staff we dealt with have gone above and beyond to - Debbi.hunter

The staff we dealt with have gone above and beyond to help us. We had transmission issues and they fixed it.

I have an aged car. - CFKANG

I have an aged car. One of the thin piece was broken when in service. They helped find the parts from another dealer in the same day to finish the service. Awesome!

Jeff has been so very helpful in keeping my two "vintage" - Bradley J Gilbaugh

Jeff has been so very helpful in keeping my two "vintage" Lexuses road worthy and going strong. He is more than a service manager and has become a friend over the years. I will stick with the Lexus brand as long as he continues to work for Anderson Lexus--that is how much his employment at Lexus means to me! Thanks for all that you do Jeff!

I had a great experience with having them fix the problem - laural

I had a great experience with having them fix the problem i was having with my car.

Professional, customer service a priority and service - gdalton13

Professional, customer service a priority and service conducted expeditiously. This staff is one of the best in the automotive industry.

The service was excellent. - daveonshaw

The service was excellent. They were able to help me out every step of the way.

I didn’t believe in dealerships in the past. - 1981chrismac

I didn’t believe in dealerships in the past. But Matt in service, has convinced me to continue to take my truck to Castle Buick.

Came in for a car wash and every one treated me with - LYDB.gates

Came in for a car wash and every one treated me with respect. I love coming here and will continue to recommend people on stopping here for a purchase!!!

5 stars due to Jo Ana's awesome customer service, I only - ANJELIQUE14

5 stars due to Jo Ana's awesome customer service, I only schedule with her.

Excellent experience at service department getting my - James

Excellent experience at service department getting my vehicle serviced. Highly recommend Service Rep Jenny Suarez who kept me informed of the status of my vehicle.

Great people, great service, always willing to help. - Rickeggan

Great people, great service, always willing to help. I would recommend them to my friends and family

Service and staff was outstanding as usual. - Kevin.hart

Service and staff was outstanding as usual. I have bought two new cars there in the last year, and both experiences were great! During my routine maintenance, the communication and quality of service was first rate. Outstanding dealership!

I have all ways been treated in a courteous and - SK

I have all ways been treated in a courteous and professional way. The service representative has kept me appraised of what is happening with the car and the timing concerning its service. I feel very confident with the care Napleton gives my car. It is a clean and comfortable environment in which to wait.

I liked my service . - 22-baleful-gold

I liked my service . I didnt have any problem .Darek my service attendant kept me informed on my service and up and coming services I need.

Great service, has always. - crook94

Great service, has always. They always talk to you about things that need done before doing them