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This dealership is great. I was very pleased with the... - Bigcbw
This dealership is great. I was very pleased with the work and friendly atmosphere. They told it would take 5 days to finish my car, but they called me back that afternoon.
Top Reviewed Specialists At This Dealership
Routine maintenance - Slissau
Friendly service staff. Nice waiting area. Service was completed in timely manner. Easy to schedule appointment over the phone. I will return for service in the future.
Excellent! - helemach
Everyone I dealt with was a true professional. Friendly, attentive and courteous. John and Tony bent over backwards to find me the truck I wanted. Breion in finance was great to work with. Very pleasant with no arm twisting. He presented my additional options and pointed out those that we’re really worth considering but no more. I couldn’t be more satisfied.
Sales & Leasing Consultant
Sales and Leasing Consultant
Criswell is a dealership with integrity and honesty, I... - Dave
Criswell is a dealership with integrity and honesty, I have a Ram dealer 10 min from my house but I chose to drive 3 hours and do business with them.They were so kind to me and made my purchase a truly wonderful experience.My salesman Joe sold me a Ram 5500 chassis dump at a price that no one could touch and snapped the delivery together in 24 hours! He even drove a half hour to pick me up from a rental car location because I am from out of state. The finance manager Mark is extremely knowledgeable and had me finished in 20 minutes! What nice people. Thank you Joe & Mark
Assistant Commercial Truck Manager email@example.com
Pre-Owned Sales Consultant firstname.lastname@example.org
Pre-Owned Sales Consultant email@example.com
Great service - JAGS1307750
Don Ward always provides incredible service. Whether it is simple scheduled maintenance or a major repair he is attentive, thorough, professional and prompt. Always a pleasure doing business with him.
Great Work - FALCON763
The service I was provided from technician Raynor Dodd in October 2019 was excellent. The technician was professional and personable. I recommend him highly. Thanks.
4 hour wait! - chilechanga
I came in at 11am for an oil change, and asked for a wash too. My truck was ready at 3pm :o( I chose to wait because last time the oil change only took an 60 to 75 minutes Apparently the oil change was done, but I was waiting for the complimentary car wash most of that time and no one told me. I would have easily skipped the wash had someone communicated with me that it would take longer. I don't recall anyone saying their name. I did see the receptionist's name tag, but I can not recall it, so I am going to guess a name to check here, because the system is requiring that I do so.
Used Car Sales Manager
Internet Sales Manager
2017 Jeep Grand Cherokee Purchase - acrawford
Adam was great to work with! He gladly answered all our questions and was patient while I made a decision. They worked with me on a number I was comfortable with and I'm very excited to be driving away in my new vehicle!
Professional and easy to work with - troberts
Had a very transparent, quick deal with Lean Travis at Criswell. Everything went great! Got a great price up front (very quickly) and had no surprises when I got there.
Sales Consultant firstname.lastname@example.org
Sales Consultant email@example.com
Sales Consultant firstname.lastname@example.org
Excellent - Mike
My daughters new Jeep broke down on 95 I Had Her car towed to dealership. The service was second to none. I want to thank Chris for his help. He was Very helpful and professional. I would definitely recommend them. Thank you again for your help
Great service , caring sales people !! - Lenee Collins
From the time I walked in Jennifer Duncan was very caring and attentive. She wanted to make sure that I got exactly what I wanted without being smothering. . Will definitely buy another vehicle from them in the future !!
Amazing Buying Experience! - pilot711
I recently purchased a new Jeep and was treated with respect and a genuine willingness to help me accomplish my goals with regard to the purchase. I have purchased several new vehicles over the years and Prince Frederick Jeep and Team were by far my best overall experience. From selection to financing everything was as smooth as anyone could ask for. I would defiantly purchase from them again. Thank You!
Such a GREAT Used Car Sales team! - Smsams
I was deeply impressed with the lack of pressure, we felt throughout this entire process. From calling to set up a test drive, to signing the papers. Our Sales person Jeffery was so helpful. He had the car up front and ready to go when we arrived. They were willing to let me hold the car until my husband could come back with me to test drive and were so helpful. We were nervous about the dreaded "Used Car Haggling and there was none of that. They allowed us to have an outside mechanic check out the car before we purchased. We left feeling that we were getting an amazing car, for a great price and were extremely happy and impressed by the entire process. Jeffery was our Sales, Barry was the Manager who also worked with us, and Carlos was our finance person. Really impressive team all around, highly recommend them for any car buying needs.
Very welcoming, direct and no gsmes - ucla81
Very much enjoyed working with the staff at this dealership. The process went smooth, and the numbers put together for the purchase were all reasonable and fully satisfied my needs.
Waiting for GAP refund - Scott1043
Been waiting almost 6 weeks for a GAP refund. Send emails and personally visited Randy Todd at the dealership. Filled out all paperwork. Emailed, no response. Called Randy and was told 6 to 8 weeks, paperwork done. Something didn't feel right. Called Zurich, the Gap company. Coverage was never cancelled. Dealt with Zurich personally and got it done. Called dealership and dealt with their controller, Kim, who was absolutely wonderful to deal with. Bottom line: waited almost 6 weeks for nothing, dealt with Zurich and Kim who were great. Finance department needs to follow up and reply to their emails and keep their word. Not happy, former customer now.
Great Purchase Experience - sonjacox4328
Keyvan is awesome. We’ve purchased three vehicles from Fitzgerald Jeep in Lexington Park and Keyvan was our sales person for each of them. We were treated with respect and the process was smooth. This may have been a record for the shortest time ever from test drive to completion of purchase!
Super friendly, accommodating, and professional - JamesM
Worked with Bob at Hertrich and he helped make the car-buying process as simple as it could possibly be on my end.
Thanks for the help!
extremely bad experience - lemonRAMTruck
Every time I turned around my repair cost kept going up wound up costing me over $10,000 having to have a new motor replaced. after they got my truck in to do the repairs it seems like I disappeared they would not return my phone calls would not keep me informed on when my truck was going to be done and I will never ever buy or have another vehicle repaired at this dealership.
Scott and Rochelle were wonderfulProfessional and... - Terrigray
Scott and Rochelle were wonderful
Professional and knowledgeable
I will always come back
For Servize and a new be home when needed
Have a nice day
The sales staff was patient as I was indecisive in what... - JayW
The sales staff was patient as I was indecisive in what truck I wanted. Scott was knowledgeable in helping me reach my decision. After a little haggling over the price, we were able to agree to number, I felt comfortable with.
The servicing department is a scam - Sbaker
Do not come here to get your car serviced. They will take your money and not fix the issue. Its sick and they should be ashamed of themselves
Very quick to get an appointment to repair an oil leak.... - JohnB
Very quick to get an appointment to repair an oil leak. Fixed under warranty in the time as stated. Great experience, as usual, working with Steve Ritter.
Very impressed - Katie
Terrell was my salesman. He was very helpful, sweet, and not pushy at all. Everyone was very nice and worked with me to get me the best deal they could. I would definitely buy another car from them. Thanks guys!
Always top notch service from Keene Dodge! - Glenn M.
Every visit to Keene Dodge service department has been excellent. They have proven many times to be extremely trustworthy, which is one of (my) most important values in a service department.
Terrible customer Service - Unsatisfied
I scheduled my jeep for an oil change. They confirmed my information. I dropped my car off to have the oil changed, they confirmed my information. I picked up my jeep and was told my package had expired and they charged me full price. I had called early in the year to get an oil change but they didn't have a mechanic available for 2 weeks so I went and paid elsewhere. If they had taken me my package would not have expired. The manger of the service department as well as the dealer could have cared less. They said they didn't really care about reviews. They also sent me on my way with very low tire pressure on a rainy day.
Excellent service - ET
Howard was fantastic! Very helpful and honest. I would recommend them to anyone needing a new or used car. I bought two from them and will buy from them again.
New van purchase - Ron
Great staff, Steve Kemp my salesperson was informative and helped me pick the right model for my business. Kenny Wright in financing had me in and out quickly. The location is over a half hour from my home but worth the time.
Professionally Direct and To The Point - ifp123
1. I knew What I wanted, and what after market parts I wanted.
2. Andrea priced it out, $8000. less than a shady competitor.
3. Andrea sent me the invoice (She returns emails quickly)
4. I bought the Wrangler 3 days later.
5. Case closed
Can't rate Service Dept., as I haven't had work done yet; I wonder why is appears to be 50/50 from other reviews(?)
stop in for a price on a new Ram 2500 - Ramguy
Stopped in to get a price on new 2500 she ( Jay ) would not give me a price unless I was buy today . Cant we shop? Will Larry or Danny Jones buy with out know the price ?
Oil change and tire rotation - Jprice33
Friendly staff and a nice waiting room. Everything was explained well with what services were done. Service didn’t take long and everything went smooth.
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