Great experience - Cindy
I had the best experience during my purchase. Everyone was friendly and willing to help where they could to make my purchase possible. I felt at home and was comfortable all through. Great team to work with at Heritage Parkville.
Top Reviewed Specialists At This Dealership
Well pleased - Jwsmallz
John Ferraiuolo has been a pleasure to work with. I have bought two vehicles from him and he has been very professional and courteous. He also has followed up with me several times to make sure everything was satisfactory. I will definitely deal with him whenever I am in the market for a new vehicle.
Sales & Leasing Consultant
Recall Item - stanleybeers001
The Service Department was very kind and acted like old friends. Kept me informed as to what was going on. They have free coffee using a Keurig machine.
Great personal service! - Billy W.
Walked in and told them what I was trying to accomplish and they ran the numbers and spent a good hour meeting my needs. This all before ever even asking for ss# which most dealers ask right after saying hello. They were very accommodating and the whole process was roughly 2 hours and I left in my brand new 2019 Ram 1500 Limited. Thank you to Dwayne and Derrell specifically, but the whole team was great.
Sales and Lease Consultant
Sales and Leasing Consultant
Great team effort! - Jeep Girl
The Fred Frederick team made this a great experience. John Ireland was great! I will recommend Donnie Cooper and the Fred Frederick team! I was able to handle most of the transaction via email and text. I felt that they were honest and did not have to "haggle" on the price. I told them my budget and thought I would have to get a used vehicle. They have me driving a 2019 Jeep Latitude. I traded in a Jeep so I am happy that I still drive a Jeep. The hardest decision was color of the vehicle!
Assistant Sales Manager
Excellent professional experience from start to finish - Steve
I bought several new cars at various locations and by far Criswell has the best staff to make you feel comfortable from start to finish
General Manager email@example.com
Thompson Jeep Chrysler on North Point Boulevard is a very ou - Frank515
Thompson Chrysler Jeep dealership on North Point Boulevard in Baltimore city is a very good dealership to work with and the people are very kind and courteous,a very people friendly place to work and shop.
Outstanding service - Dodge
Jennifer is always pleasant and extremely helpful. I truly appreciate her expertise and for keeping me aware of services needed and recommended every time that I bring my car for service. Thank you!
Chrysler Jeep Internet Sales
Best Car Purchase Experience - Car
I purchased my new 2018 Grand Cherokee Limited from Adam at the Darcars Rockville location. The process from beginning to end was smooth and stress free. Adam was extremely knowledgeable about the car and his customer service was first rate all the way.
General Sales Manager
General Sales Manager
Always satisfied when I deal with me - Danker
This man has sold me 3 Jeep Grand Cherokee in the last 9yrs I really don’t know to much about the other dealership salesman because each and every time that who asked for and send my friends too!!!
No pressure sales - Cleo's Mom
No pressure and Saji will work magic for your business! Yusuf was very professional and put me at ease. He reached out and followed up with me in a very professional manner. In a nutshell they care about their customers. Thank you for being awesome. I paid more than I wanted to for the vehicle but the financing was second to none and we were able to get my payments down to a comfortable amount.
Best service - Zemalove27
It was my first time at darcar but I don't feel like first time because of the best customer service, and great personality of the staff especially mr Steve. Thank you.
Caring customer service - DougR
Truly provided the most caring customer service of any dealership I've ever visited. Julius made sure we were happy and satisfied with our new Jeep Wrangler. I will only buy my future Jeeps from Criswell because of Julius and the staff. Leon, our sales consultant, was fantastic. Always pleasant and knowledgeable, he got us into the right vehicle. Thong, in finance, was great as well. He structured our deal perfectly. Everyone we had contact with was incredible. My profound thanks.
Sales Consultant firstname.lastname@example.org
Sales Consultant email@example.com
Sales Consultant firstname.lastname@example.org
Excellent Car Service! - J. Skipwith
Waldorf Chrysler and Jeep is my go to car service location, they are professional and give you quick and honest service. The workers are pleaseant and work with you to give you the best deal possible for your situation. My favorite is Natasha T. who always gives such pleasant and sincere customer service!!!
My Jeep broke down off Interstate 95 and I got great service - Mrsk08753
On June 22 I was traveling from NJ to SC when my Jeep broke down just off Interstate 95. I had my Roadside Assistance tow the vehicle to the nearest Jeep dealership which turned out to be Fred Frederick in Laurel. Even though they were busy, Joe Lavin went out of his way to have the problem diagnosed, overnight the part and install it the next day. He made sure I had a place to stay and kept my Jeep, with all my travel gear in it, in the service bay for safe keeping. I was on the road the next afternoon and have not have any mechanical problems since.
Amazing Buying Experience! - pilot711
I recently purchased a new Jeep and was treated with respect and a genuine willingness to help me accomplish my goals with regard to the purchase. I have purchased several new vehicles over the years and Prince Frederick Jeep and Team were by far my best overall experience. From selection to financing everything was as smooth as anyone could ask for. I would defiantly purchase from them again. Thank You!
Excellent - vman
Contacted Mike Kephart indicating an interest in the 2019 Jeep Cherokee. Mike was professional, knowledgeable, friendly, low pressure and a general all round nice guy. Answered all my questions plus providing answers to those we had not yet discussed. Our negotiations were very low key with a friendly atmosphere rather than "I need to put you in this vehicle and that is my interest." I do not need another an additional vehicle at this time for a family member but if I did Mike and Hoffman would be my go to vehicle store. Additionally the Finance Officer at the Chrysler dealership, can't remember name, also had a positive, friendly, helpful positive demeanor.
The smoothest car buying experience I’ve ever had! - MattGT
Keyvan was fantastic. He showed me the car and we took a long test drive before we even discussed possible deals. There were absolutely no pressure tactics. The whole process was very transparent.
The best around - Matt733
I had the best car buying experience ever. The sales team and staff were super friendly and accommodating. Buy your next vehicle here, you won’t regret it!
Fast and honest service - email@example.com
I came in to purchase a new car and was in and out very quickly. I am happy I chose this location and hope to do more business with them.
Leadership The Key to Great Service! - DocGMD
Mike Catron sets the tone, Dwayne, Steve & Joe execute flawlessly Great Customer Service! I could have bought my Grand Cherokee at half a dozen dealers closer to my house, but none have service at this level! The Ourisman team has earned my trust! Nobody touch’s my cars but Matt my Mechanic! Plus the Tire match deals make it so convenient!
Ford Explorer - Brookexoxo94
Joe and Greg were amazing! This was the first car I have ever bought and I was so nervous. They made the experience less stressful and didn’t push me into buying something I couldn’t afford. Thank you to again for making this whole process possible! I will always consider purchasing another vehicle from Tate. Thank you so much again! Brooke & Jason Pettit
Easy & pleasant purchase process - Dewber
Salesman Garret Foreman was pleasant to deal with and made the purchase process pleasurable. The agreed price was very reasonable. Last but not least, signing all the necessary documentation for the purchase was quick and easy, eight minutes total! The finance manager(Sam) was great to deal with as well.
stop in for a price on a new Ram 2500 - Ramguy
Stopped in to get a price on new 2500 she ( Jay ) would not give me a price unless I was buy today . Cant we shop? Will Larry or Danny Jones buy with out know the price ?
outstanding service - Bayley LLD
Everything was on time and completed in a very professional manner. This is my third visit scheduled and one of several for car wash and air adjustment to stop warning low tire signal. Always the same high level of service.
Lack Of Communication - cwilson
Last month at the end of the month I was attempting to work a deal on a new jeep. I made my situation of being out of town very upfront and clear but Phillip started trying to work a deal for me because they needed more deals fro the end of the month. I'm assuming the goal was hit because he stopped returning my messages. This month I reached out again to see if they were willing to work with me and once again no response from Phillip. I have purchased 3 vehicles from this dealership before but will not be back.
Service department worst experience - Peter
We brought our Jeep Grand Cherokee in for electrical issues and door lock (item #3 on the work order) and picked up the vehicle and paid in full ($286). LED car headlights stopped working while driving at night; not a pleasant experience. Returned the the car to the dealership within 50 miles of first service (32 miles were the round trip to drop off)) to have the issue fixed and the same door above fixed again. We were clear in follow up phone calls that we wanted LED bulbs. Picked up the car a week later only to discover they had replaced our expensive LED bulbs with OEM. Asked to speak to the service manager to explain this was unsatisfactory. He assured us he would make it right and credited the bill. Two weeks later we called to get an update. We were informed they did not realize the car was there and had done nothing to repair the door lock or lights. Was then told we did not tell the truth about the door even though we paid the first invoice in full. So disappointed with the experience to date we went to pick up the vehicle paid the full bill ($506) and never will return. Do not get service here.
Professionally Direct and To The Point - ifp123
1. I knew What I wanted, and what after market parts I wanted.
2. Andrea priced it out, $8000. less than a shady competitor.
3. Andrea sent me the invoice (She returns emails quickly)
4. I bought the Wrangler 3 days later.
5. Case closed
Can't rate Service Dept., as I haven't had work done yet; I wonder why is appears to be 50/50 from other reviews(?)
Love my new Ram 1500 - LtMommaT
I love my brand new truck! Chris Freyer has been awesome! He was persistent over the past 2 years to get me in the vehicle I wanted! He’s a great salesman and person! If you want a new vehicle, go see Chris at Cook Auto in Aberdeen!
Excellent service - Bunny11
My agent was very nice,got me a great deal and made it a great experience.I would definitely refer them to anyone I know.
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