Disorganized, yet polite staff. Negative process - Chris
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Tate Chrysler Jeep Dodge Frederick, 5629 Buckeystown Pike, Frederick, MD 21704
christianjacen
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I bought a 2015 Dodge Charger from Tate used. I gave them asking price for their car and they gave me asking price for my trade. The salesman did not know what oil type was used in the Charger. He was polite and helpful, but still pulled a few shark tactics to sweeten the deal. Luckily, I know how the whole process works. I was direct and upfront about my knowledge in buying cars, but he still attempted to run my credit and was dishonest about the credit application not doing a "hard inquiry". I knew that it would lower my score, so I refused their offer to finance with them. Hours after I bought the car, I noticed that the rear window glass was hazy and the heating element strips were scratched off in several spots. They should have known through their service department that the scratched glass was not able to be replaced under warranty, and that would have saved me 2 months of driving in an unsafe vehicle. The window should have been replaced before it was listed for sale anyway. The service manager initially told me that he would only pay up to $400 for the window, until I argued with him that it is a safety issue and that I would contact the proper channels. They did not do a very good job at hiding the broken vent in the dash. They did replace the window after I got them an estimate. That took longer because they were not clear on whether or not I would receive the check or if the glass repair shop would. It took an extra 3 weeks to get my registration from DMV because the clerks at Tate did not have my SSN. I played a lot of phone tag with this store and THEY played a lot of the blame game with each other. I feel that I got a good deal overall, but the process itself was annoying enough to make me decline repeating business with Tate dealers. I would look elsewhere if you don't enjoy having your teeth pulled..
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