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Battery Replacement - Ironbd8
Stopped by because having trouble with battery & wanted to get it diagnosed. Waited & battery was fried. They fit me in & replaced it. Service was great.
Top Reviewed Specialists At This Dealership
Outstanding service - Bishop51
Better service than I've gotten in the past! Revealed information about service and warranty, and I will be going back when I have issues with my vehicle.
Insanely high level of customer service! - Zdeck579
From the salesman to finance most enjoyable experience! Even to the guys that didn’t work directly with me, everyone was friendly and eager to make this an amazing experience!
Sales & Leasing Consultant
Sales and Leasing Consultant
Oil change - flossiecarpenter7
I’m always please.. thank you guys so much, the car is running like a dream, and Thank Miss Rose for always being helpful and pleasant
Kathryn beat out 4 other dealerships! TYSM - Marydon
Expedience, friendliness, detail is Kathryn's expertise. She listened well, pulled up the right car & sha-ZAM!! we bought it. We had gone to 4 other dealerships, Kathryn got the sale!!Her explanation about the vehicle was greatly appreciated. Kathryn is both delightful & charming ... you couldn't ask for a better representative to assist you in your purchase.
Pre-Owned Sales Consultant email@example.com
Pre-Owned Sales Consultant firstname.lastname@example.org
Assistant Commercial Truck Manager email@example.com
Got the deal done - chesneydevin35
From start to finish this company did an amazing job. The quality of overall salesmanship, and professionalism in my own opinion matched that of a high end car dealership. Although my new RAM isn’t a Ferrari they sure made me think so. Emily Moran my sales professional was thorough and cut no corners when it came down to putting me in a Len Stoler vehicle. I cannot complement their staff enough for making it a no hassle process. Thank you again!
Used Car Sales Manager
Internet Sales Manager
Great people to work with and help find what vehicle you lov - c.frankenhauser54
Awesome dealership great people very helpful good inventory sales and service top notch. Highly recommend stopping by to purchase a new or used car be awesome and buy a gladiator #trump2020
Prompt and Knowledgeable - LMC
Service was wonderful. Made appointment and was sent several reminders. Checked in for service and was completed on time. Waiting area was clean and very nice.
Good Dealership - gjjmss
I had very good service performed. Jennifer, one of the Service Agents is outstanding. I have bought three jeeps from this dealership. I would recommend them to anybody.
Certified Sales Consultant
Awesome service! - Lisa
I met Harry when I took my car in for service. He was personable, professional, considerate, and a pleasure to work with. I was very impressed that he took a lot of time with me to explain everything, and answered all my questions, so I thoroughly understood what was going on, and got everything taken care of. Thank you, Harry, for the awesome service!
Sales Consultant firstname.lastname@example.org
Sales Consultant email@example.com
Sales Consultant firstname.lastname@example.org
Excellent - Mike
My daughters new Jeep broke down on 95 I Had Her car towed to dealership. The service was second to none. I want to thank Chris for his help. He was Very helpful and professional. I would definitely recommend them. Thank you again for your help
Amazing Buying Experience! - pilot711
I recently purchased a new Jeep and was treated with respect and a genuine willingness to help me accomplish my goals with regard to the purchase. I have purchased several new vehicles over the years and Prince Frederick Jeep and Team were by far my best overall experience. From selection to financing everything was as smooth as anyone could ask for. I would defiantly purchase from them again. Thank You!
nice dealership - me and da wife
excellent service during purchase, sales staff was helpful yet not overbearing. most enjoyable auto purchase ive had. i usually dread buying a car, these folks made it enjoyable!
Courteous and caring service department - Candy Apple Red
Stopped in to see Jason, who was off that day, but Virginia stepped in and took care of 4 issues I was having -dim headlamps, broken windshield wiper, Key remotes needed batteries and a re-call.
I was very pleased to be taken care of with no appointment. It s very hard to get my car serviced on.a week day, due to my work schedule.
Note- I did not buy my car from Darcars, but service was very attentive anyway.
Waiting for GAP refund - Scott1043
Been waiting almost 6 weeks for a GAP refund. Send emails and personally visited Randy Todd at the dealership. Filled out all paperwork. Emailed, no response. Called Randy and was told 6 to 8 weeks, paperwork done. Something didn't feel right. Called Zurich, the Gap company. Coverage was never cancelled. Dealt with Zurich personally and got it done. Called dealership and dealt with their controller, Kim, who was absolutely wonderful to deal with. Bottom line: waited almost 6 weeks for nothing, dealt with Zurich and Kim who were great. Finance department needs to follow up and reply to their emails and keep their word. Not happy, former customer now.
Good folks if you want to buy a vehicle - jma7392
Overall good process from start to finish. 2nd vehicle I've purchased from them over last few years. Will be back in a few years to pick up a Jeep.
Super friendly, accommodating, and professional - JamesM
Worked with Bob at Hertrich and he helped make the car-buying process as simple as it could possibly be on my end.
Thanks for the help!
Great Service Representative - howardawac
The Ourisman Representative did an outstanding job. She quickly checked me in, followed up with me on the status of my vehicle and delivered it with all service done right the first time.
Quick no nonsense - best experience buying a car - Dmullett
Lee new what I was looking for, no hassle, took the time to explain every question thoroughly. Financing was smooth and made sure I got the best deal possible. Great experience overall. I will definitely recommend family and friends to them.
Good Polite informative answered questions - Gail
Gus in service was great, helpful and informative. I had a couple questions in which he answered for me. I was there for regular maintenance. Everything went good.
Service teams - tristatekenny
Service Team was great. very kind and has great manner.
I would recommend this dealer to anyone on my friends and familie.
Thanks to you all!!
Terrible time getting an appointment - Voice of Reason
Got a recall notice on a Friday which needed to be taken care or swiftly because the car was headed to college the following Friday. Called Ourisman Jeep and was transferred to “the person in charge of recall repairs”...no answer and sent back to the front desk. Second try and third tries...back to the front desk. After explaining the situation the front desk she checked to make sure the right person was at her desk. Transferred again, the call was answered, then I was put on hold...for 30 minutes, well after the closing time for the dealership repair. Called again Saturday morning and was told that I could leave my number. I explained the situation again and was told they would put my request in with “Urgent” . Late Monday morning after waiting for a call I called the dealership again. This time I finally got to the right person and, after a little pushing, I finally got an appointment in the time frame that I needed. The repair was fairly simple (reprogramming a computer program). Everything else was fine.
Very impressed - Katie
Terrell was my salesman. He was very helpful, sweet, and not pushy at all. Everyone was very nice and worked with me to get me the best deal they could. I would definitely buy another car from them. Thanks guys!
Highly recommend - Gleetz520
Everyone was friendly and professional. All concerns were addressed and fulfilled when promised. I work at a different dealership and was amazed how much easier it was at Keene.
Our sales experience - wgoad
I purchased a Truck from here a year ago and have been happy with the truck. My Wife needed a vehicle and the first thing I could think of was to go to Darcars and see if my salesperson could work his magic again. My salesperson was quite knowledgeable and had received numerous awards so I was sad to hear that he had moved on. Steve stood up and introduced himself and welcomed me into the dealership. We talked and he asked if I knew what I wanted and offered various solutions to our questions. He even extended the reach by searching other dealerships to accommodate our budget. It has always been said that an informed customer is the best customer. Steve helped us and with his knowledge we were able to purchase a new vehicle that very day. I do recommend him as he is pleasant to talk to as well as explaining the features of the various vehicles. Most definitely seek Steve out for your visit to Darcars.
Military should notify them that you have served and they will try their best to accommodate you!
Professionally Direct and To The Point - ifp123
1. I knew What I wanted, and what after market parts I wanted.
2. Andrea priced it out, $8000. less than a shady competitor.
3. Andrea sent me the invoice (She returns emails quickly)
4. I bought the Wrangler 3 days later.
5. Case closed
Can't rate Service Dept., as I haven't had work done yet; I wonder why is appears to be 50/50 from other reviews(?)
stop in for a price on a new Ram 2500 - Ramguy
Stopped in to get a price on new 2500 she ( Jay ) would not give me a price unless I was buy today . Cant we shop? Will Larry or Danny Jones buy with out know the price ?
Fraud and Cheaters - Judd/CFO
I brought my 2016 Ram 1500 in on July 9th on my way home as it was acting up and I knew it would not make it home. Shane in the service department was kind enough to arrange a rental car. The next day Shane informed me that the diagnostic test showed cylinder 6 & 7 were not firing. They explained that without taking the engine apart they could not determine the cause and suggested the cheapest options would be to replace the engine with either a new for $8,350 or used for $5,500. I also had the option of letting them buy it and getting a new one. I asked them what they would give me for the truck as is and was told about $12,000. After much deliberation and weighting all the options I called and decided to just take the $12K and already picked out a new truck on their lot and asked that they give me the best prices as I was already taking a $10,000 loss on my truck as I still owed $22,000. They called me back and decided that they would only give me $9,000 for the truck because it had a blown motor (Which they already knew as they were the ones to tell me this). Then to top it off they would not budget on the price of the new truck. The conversation got very frustrating so finally I just paid for the diagnostic test they ran ($135.00) and had my truck towed to Criswell. Criswell had the truck one day ran the same diagnostic test and called me to let me know it was just a valve spring and the total repair would but just over $600 dollars. So I stood to lose $13,000 if I had trusted the staff at Tate. This is blatant fraud and I'm so glad I followed my gut feeling on this one. Could not be more happy with end result. ($135.00 to Tate) ($202.00 to tow it to Criswell) and ($646.00 to Criswell to replace a bad spring on the valve) Does anyone else see the egregious and blatant error in this!!!
I would stay clear of this dealer at all cost. Could end up saving you a lot of money and frustration. I can't even begin to describe how stressful this whole situation was. I was a wreck for 3-4 days thinking I was going to be out $13,000 to $5,500 no matter which option I was told I have by the Tate staff. P.S. the most alarming RED FLAG was when the service manager personally offered to buy my truck for $7,000
I was sold a lemon or the “repairs” make it worse - BetrayedbyDodge
I needed a car in the worst way in 2015, and I love the stow and go seats in the Grand Caravan as well as the wonderfully comfortable driver’s seat. So I overpaid for one. This car served me well until it hit 114,000 miles when it began to have issues. Chrysler stepped up and paid Hertrich to do the repair after repairing it twice to the readout failed to solve the problem. They charged me $369 for “diagnosis”. The car was out of commission over the busiest part of the Christmas holiday and I got it back in the end of January sluggish and with poor gas mileage. I had to borrow my son’s car for over a month. In mid-March, the transmission cut out altogether without warning, no dash lights - nothing. A less experienced driver could’ve easily been killed on the road and no one would’ve thought to look for mechanical failure. I had the overpriced MOPAR warranty packet exactly one day. 3 weeks and a day later and four extra days of car rental at my expense, my car is “ready”. At serious inconvenience, I go get it ( couldn’t afford to keep paying for the rental) and drive it two days only to find transmission fluid leaking all over my driveway after I had loaded my car for a four day trip! While out-of-town (using my son’s old Ford), I have it towed back to Hertrich, who promptly blame ME for alleged “damage” caused by “running over something”. After losing it with them Patrick agreed to fix the “damage” for free- the thing was not fixed right in the first place and they were trying to get me to pay again. I went back this morning because it was allegedly fixed - and there’s transmission fluid on the parking lot under the car. Somehow they found a way to get me an immediate rental car to get me off the showroom floor discouraging people in loud tones not to buy at this place. My car is STILL there.
Awful - Iliyan
I brought my Jeep a month ago to get brakes changed. They changed them but didn’t flush them nor change the brake fluid and on top of that the new parts that they put broke. So I needed to pay for everything all over again. Thank you for being such a crooks.
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