Amazing Dealership - Dhastmann
This is the 2nd vehicle I have purchased from Adams, Brian specifically. I would recommend them to anyone who wants upfront and honest. I am beyond happy with the vehicle and will definitely be back! I wish there were more then 5 stars !
Top Reviewed Specialists At This Dealership
Great experience - Cindy
I had the best experience during my purchase. Everyone was friendly and willing to help where they could to make my purchase possible. I felt at home and was comfortable all through. Great team to work with at Heritage Parkville.
Exceptional service! - Mike9047
John and the team were great to work with. From the initial emails through delivery of the car, John went above and beyond to make sure the experience was exceptional.
Sales & Leasing Consultant
New car - miss_nascar
GreaT prices, good amount on trades, great place to work with.
Purchased prior car here and they had best selection of cars around to choose from.
Outstanding - DAMARTIN51
Everybody from Jennifer , JD , Dwayne , Annette and staff were fantastic folks to deal with.I would recommend all my relatives and friends to either buy or have their vehicle serviced there.
Sales and Lease Consultant
Sales and Leasing Consultant
Internet Sales Manager
2018 Durango GT - firstname.lastname@example.org
Dealing with Jeff and his staff is always a pleasure. That’s why I drive from NJ to get my vehicles from him. Highly recommend the dealership to anyone
Assistant Sales Manager
Very Quick Process - Sean2775
Andre was very helpful, he worked with me to make sure I was getting the right vehicle for the right price. He made the process less painful than what it could have been.
not to happy - jadex5
Came in for a recall notice, also had them change my oil and rotate my tires. Asked for a shuttle ride to work. My appointment was at 9:00 got there around 8:30. Was told the shuttle was out and would be back soon. Waited in the lounge for the shuttle, after an hour still no shuttle, when I asked about it was told it would be a few minutes more. Another half hour went by and I was told that my car was almost ready it, did I just wanted to wait, so I said okay I'll wait. Another half hour and when I asked again I was told it was almost ready. My time waiting was 3 hours, I could have gone to work and come back that evening. I lost 3 hours of my time and pay. When my service writer wasn't at his desk no one else could help me, I had to talk to the writer assigned to me. No matter who my writer was the other writers should be able to help.
Outstanding service - Dodge
Jennifer is always pleasant and extremely helpful. I truly appreciate her expertise and for keeping me aware of services needed and recommended every time that I bring my car for service. Thank you!
Chrysler Jeep Internet Sales
First oil cgange - TH Maz
Service manager was very curteous and knowledgeable of my vechilce. the service performed was done right and professionally. Car was returned in the same condition as dropped off. I will be taking my Jeep Trackhawk to this dealership for all future service.
General Sales Manager
General Sales Manager
Honest people - MrsCampbell
Unlike experiences I have had at other dealerships, I did not feel pressured to make a decision. They took my situation to heart and did everything in their power to get me the best deal. It was a very pleasant experience.
Certified Sales Consultant
Outstanding Customer Service - Jeep Owner
Brian in the Service Center is always extremely efficient, professional and friendly. He kept me updated on the status of my services and made helpful recommendations to keep my Jeep running soundly. Thank you!
Sales & Leasing Consultant
Best service - Zemalove27
It was my first time at darcar but I don't feel like first time because of the best customer service, and great personality of the staff especially mr Steve. Thank you.
Leon Travis Was Wonderful to Work With - JonnyJeep
Leon Travis was wonderful to work with. He was knowledgeable, spent a great deal of time with me and always seemed to have my best interests in mind. I worked with three dealerships and Criswell ended up having the best price. There were few minor bumps in the road as there always are but Leon and his team always seemed reasonable in terms of the resolution. Then Nguyen was also good to work with on the finance side. Thank you all for a great experience.
Sales Consultant email@example.com
Sales Consultant firstname.lastname@example.org
Sales Consultant email@example.com
Excellent Car Service! - J. Skipwith
Waldorf Chrysler and Jeep is my go to car service location, they are professional and give you quick and honest service. The workers are pleaseant and work with you to give you the best deal possible for your situation. My favorite is Natasha T. who always gives such pleasant and sincere customer service!!!
My Jeep broke down off Interstate 95 and I got great service - Mrsk08753
On June 22 I was traveling from NJ to SC when my Jeep broke down just off Interstate 95. I had my Roadside Assistance tow the vehicle to the nearest Jeep dealership which turned out to be Fred Frederick in Laurel. Even though they were busy, Joe Lavin went out of his way to have the problem diagnosed, overnight the part and install it the next day. He made sure I had a place to stay and kept my Jeep, with all my travel gear in it, in the service bay for safe keeping. I was on the road the next afternoon and have not have any mechanical problems since.
Amazing Buying Experience! - pilot711
I recently purchased a new Jeep and was treated with respect and a genuine willingness to help me accomplish my goals with regard to the purchase. I have purchased several new vehicles over the years and Prince Frederick Jeep and Team were by far my best overall experience. From selection to financing everything was as smooth as anyone could ask for. I would defiantly purchase from them again. Thank You!
Buying 5 star, service dept 1 star - P.O.d
Buying 2 Jeep Grand Cherokees no issues. Service plan they sell you, the dealer and service can never get in-sync what's covered with Chrylser MVP. This has been an ongoing issue for 2 Jeeps and 5 years. My plan is $635 covered all scheduled maintenance and on $30 of synthetic oil change. As I type this MVP says all inspections are covered, rotations covered, yet service says only $30 off oil is covered for life of plan. Why would I pay $635 to save $30 on 6-7 oil changes when since my lease ends at 36K? (7x90oil change =630). (7x saving at $30=210). So on a $635 plan I'd still pay $420!!?? Service needs training on ALL warranties. Today it took 4.5 hours to get my oil changed. Not what I had planned for on an annual leave. Business manager Steve Sloan was great to deal with and is in sync with MVP, but whatever he finds out from MVP then with service dept it's a 50/50 shot if service wants to believe it. You have to start at ground zero with service explaining it, and it's even in writing "Jason". Service personnel are clueless and need warranty training. What's really sad is when I go next time for 30k service who knows what they'll tell me is not covered (although again it's on the ES Plan). After today they have probably lost a customer and anyone else I can tell my story to. And if Bill the owner wishes to respond ... picking up the phone would be much better customer service then you trying to justify service dept's knowledge with a response.
The best around - Matt733
I had the best car buying experience ever. The sales team and staff were super friendly and accommodating. Buy your next vehicle here, you won’t regret it!
Fast and honest service - sebastien
I came in to purchase a new car and was in and out very quickly. I am happy I chose this location and hope to do more business with them.
Great Service - jay082448
This dealership is the best , they always go out of there way to please the customer. The service staff is by far one of the best i have ever dealt with. they always display and show a sense of Urgency to correct the problem you have at hand.
Ford Explorer - Brookexoxo94
Joe and Greg were amazing! This was the first car I have ever bought and I was so nervous. They made the experience less stressful and didn’t push me into buying something I couldn’t afford. Thank you to again for making this whole process possible! I will always consider purchasing another vehicle from Tate. Thank you so much again! Brooke & Jason Pettit
Easy & pleasant purchase process - Dewber
Salesman Garret Foreman was pleasant to deal with and made the purchase process pleasurable. The agreed price was very reasonable. Last but not least, signing all the necessary documentation for the purchase was quick and easy, eight minutes total! The finance manager(Sam) was great to deal with as well.
stop in for a price on a new Ram 2500 - Ramguy
Stopped in to get a price on new 2500 she ( Jay ) would not give me a price unless I was buy today . Cant we shop? Will Larry or Danny Jones buy with out know the price ?
outstanding service - Bayley LLD
Everything was on time and completed in a very professional manner. This is my third visit scheduled and one of several for car wash and air adjustment to stop warning low tire signal. Always the same high level of service.
Lack Of Communication - cwilson
Last month at the end of the month I was attempting to work a deal on a new jeep. I made my situation of being out of town very upfront and clear but Phillip started trying to work a deal for me because they needed more deals fro the end of the month. I'm assuming the goal was hit because he stopped returning my messages. This month I reached out again to see if they were willing to work with me and once again no response from Phillip. I have purchased 3 vehicles from this dealership before but will not be back.
Service department worst experience - Peter
We brought our Jeep Grand Cherokee in for electrical issues and door lock (item #3 on the work order) and picked up the vehicle and paid in full ($286). LED car headlights stopped working while driving at night; not a pleasant experience. Returned the the car to the dealership within 50 miles of first service (32 miles were the round trip to drop off)) to have the issue fixed and the same door above fixed again. We were clear in follow up phone calls that we wanted LED bulbs. Picked up the car a week later only to discover they had replaced our expensive LED bulbs with OEM. Asked to speak to the service manager to explain this was unsatisfactory. He assured us he would make it right and credited the bill. Two weeks later we called to get an update. We were informed they did not realize the car was there and had done nothing to repair the door lock or lights. Was then told we did not tell the truth about the door even though we paid the first invoice in full. So disappointed with the experience to date we went to pick up the vehicle paid the full bill ($506) and never will return. Do not get service here.
Professionally Direct and To The Point - ifp123
1. I knew What I wanted, and what after market parts I wanted.
2. Andrea priced it out, $8000. less than a shady competitor.
3. Andrea sent me the invoice (She returns emails quickly)
4. I bought the Wrangler 3 days later.
5. Case closed
Can't rate Service Dept., as I haven't had work done yet; I wonder why is appears to be 50/50 from other reviews(?)
Excellent service - Bunny11
My agent was very nice,got me a great deal and made it a great experience.I would definitely refer them to anyone I know.
Incompetent - DieselWK
I took my Grand Cherokee to get service and repairs. After 6 months of poor and incomplete work done by their mechanics, I will never return. So sad because they are the closest dealer. They can't even get a recall repair right.
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