Simplified Process - Jw12Volt
I drive by this dealership all the time. They always have "hooked up" Jeeps and higher end models. Decided to trade in a Jeep bought from Adams 2.5 years ago for another BadAss Jeep. Going through the process to purchase was great! No back and forth, straight forward. If your looking for people that enjoy what they do, then experience this dealership.
Organized, pleasant, fair,very easy to deal with. - Dana Tool Man
Brian Perry and all of the staff were great to work with. They multitasked to get us in and out as quickly as possible. They had the Ram Tradesman 3500 Dually in Granite grey that we were looking for in stock. Had it ready to go for a test drive when we got there. Brian and the sales manager worked with us on our Jeep Rubicon 10th anniversary trade to get us where we needed to be to get the deal done. Thanks to everyone for a great experience. We'll be back when we need another vehicle!
Top Reviewed Specialists At This Dealership
A pleasure to deal with - Malcolm Peterson
I bought my previous car (2013 Town & Country Limited) from this dealer. A pleasant experience in all regards. Charlie Wallace is engaging and straightforward. A thorough professional in all respects and interacted with my wife and I in a manner that surpasses all the other salespersons for my many car purchases over the years. A very good dealership, indeed..
Really great experience - Tracy Posner
I had a great experience! Jason 'Ace' Cujdik my salesman and fellow Jeep lover and was extremely helpful and knowledgeable when purchasing my Jeep Wrangler that I have been wanting since I was a teenager. He definitely went above and beyond being accessible to answer all my questions 100 questions throughout. The entire process was easy and straightforward and I never felt like I was being pushed or 'handled'. I would definitely go back.
Excellent Customer Service From Beginning to End - jecaflek14
I was having trouble with my car ((I'll just say it was a GM vehicle) and I had spent about 3 weeks trying to find a replacement. I had tried without any luck to work with my prior dealer, but they seemed to be too busy to return my calls. I was not really in the market for an SUV at the time but I happened to see a commercial about a Jeep Compass. Upon further research I really liked the size and the upgraded interior options. I went over to Ourisman Dodge Jeep Ram in Bowie and met with Raymond Walford. He showed me a fantastic brand new 2017 model. I was looking for a 2018, but Raymond reminded me that the 2017 was packed with extra financing incentives and it had almost all of the available upgraded options included at a great price. It was a color I liked and was totally new only 20 miles on it. I had somewhat of a large balance owed on my trade and was worried I would not get a high enough offer to make it worth, it, but the Sales/ Finance team, Monty Harika and Mr. Park made it work, so that I was able to completely pay off my old car and get a brand new one with only a slight increase in my monthly payment. I was very happy with my purchase experience here, there were no high pressure sales tactics. I met with Raymond on a Wednesday evening and by Saturday, I came back to take a 2nd look at the Compass. Raymond went through the entire process with and made sure I understood all the features of the vehicle and explained the purchase process to me in detail. I was very appreciative that Raymond and the other team members I worked with took the time to explain and be patient with me as I deliberated such a large purchase. I am very satisfied with the customer service I received here and would certainly recommend this dealership to someone looking for a new vehicle.
Great experience - Lena212
We had a very pleasant experience during our visit to Heritage this week. Our sales rep, Gerard Parsons went above and beyond to try and help us find the right car at the right price. Thank you!
Sales & Leasing Consultant
Jeep Renegade "The Banana" - Lynn
Buying a new car is usually pure torment, but Keyvan made it so easy - and actually fun! He was totally knowledgeable about the vehicle and so welcoming!
Fantastic Experience! - Hattricksi
Juliet (CA), CC, and Darcars Jeep in Rockville knocked it out of the park. I've purchased many cars (all makes and models including BMW, Audi, Ford, Lincoln, Honda, Toyota to name a few) and this was hands down one of the best and easiest experiences I've ever had. I made one phone call to CA before even visiting the dealership and in a short 5 minutes I was at the right price without any hassle. With a very busy schedule I committed a day later to make the purchase (Tuesday) and told CA I would be in on Saturday to complete the transaction. Within an hour I was emailed a credit application (which I easily filled out online in 2 minutes) and had a phone call from CC (Salesperson for the transaction) to make sure they had everything they needed for a smooth transaction. When Saturday arrived, CC called to confirm my arrival time and to obtain a picture of my drivers license. I arrived at the dealership at 2:00pm and I was immediately greeted by CC with the keys to my new jeep (which was out front on the curb freshly detailed and ready for a test drive). We went for a quick spin, came back to the dealer and walked right into finance. 10 minutes later the transaction was done and I was out the door on my way home. This experience couldn't have been better.
Fast and friendly service - 2012Shadow
Went up to Thompson Jeep on August 1st and spoke to Don Ward in service to have my 2016 Jeep Rubicon Alignment checked. Don scheduled me for the next day. Went in at 7:45am and Don gave the total cost up front and my Jeep was brought in to have the Alignment checked. All went great! With my rewards points the cost was very inexpensive! Jeep was brought up and felt great! Many thanks to the entire service department, especially Don Ward and Dan the Service manager!
Satisfaction - Paul Foster
They have a good team at Antwerpin Chrysler Jeep, They work well together and that give the customer a sense of confidence. Charles Green fits right in and help create good customer satisfaction.
Amazing Customer Service - Jackie1021
Salesman Frank Mitchum is a great salesman. He was very knowledgeable and made my purchase decision an easy one. I would recommend Frank and the dealership to anyone. Also the finance gentleman really works hard to help the customer too.
Great experience! - BernieBee
Very pleasant service, our sales dealer Chuck answered all our questions and was very patient with us. Made the buying experience very easy and with quick service.
Customer service - Jayvins23
This dealership has excellent customer service. They are very caring and will work with you under any circumstances. Highly recommend going to them for any needs. Sales/service/or parts
Treated Like a VIP from the second I walked in the showroom! - Alice
I have been buying cars for almost 40 years and can say I have never had a better experience than at Chriswell! From the moment I walked in the showroom, I was impressed - they were attentive and helpful but not once did I feel pressured or rushed as I have at other dealerships. They answered every question I had, were very thorough and made sure I understood all my different options. Kudos to Sam Hall and Kevin Jones and the Finance Manager who walked me through every option and explained until I understood! 5 star experience and I'll never go anywhere else - already referred a coworker!
Come see him - Andre
Excellent over all in all areas of sales and professionalism. Rear customer service and gave us a full and complete tour of the facility. Great personality
Efficient, pleasant, knowledgeable - Raiza Bonaparte
Saji & Sam helped me through a difficult time...My step dad had just passed and I had to find the right vehicle and financing for my mom. Both Saji and Sam were WONDERFUL....very patient and handled the transaction in the most professional manner.
I will continue to reach out to them for our future personal and business purchases.
Awesome Customer Service - shanaspinxo
Very helpful!! Looking for a new / used car? Defiantly recommend Prince Frederick Jeep and Dodge!
Shout out to the salesman Brandon for helping me purchase my 2017 Jeep Wrangler!!
Very easy transaction !! - Ron & Tracy
We had a great experience with Jon when purchasing our Jeep Cherokee. No pressure sale and we got exactly what we wanted at an awesome price. Highly recommend Century Jeep and Jon!!!
Best Damn service department in Maryland!!! - ScottyD1963
And again. Best damn service department in Maryland!!!! Always friendly and on the needs of the customer immediately. I would never go an where else.
Terrible service - nfpa55
Recently took my Rubicon in to have both Universal Joints replaced. Immediately after both front axle seals were leaking. My friend is a mechanic for Adams Jeep looked at it and said that the shafts were not aligned when they were put back in. I called and emailed Jones, dropped the vehicle off and they told me that there mechanic saw residual oil from the seal when they did the U-Joints but failed to tell me. Had I been notified when they had the axles out for the U-Joint replacement I would have replaced them, but that wasn't the case. In addition they told me that the shafts can not be misaligned which is not true, there is a guide when installing the shafts. They wanted to give me a "discounted" rate of $700 + dollars now to replace both axle seals. NO THANK YOU, I will NEVER be back there nor will I recommend their business.
Worst customer service in Baltimore. Constantly overbooking. - dulls1000
I bought a a brand new 2008 Town and Country from Don White Timonium. The customer service is unbelievable. I have taken my vehicle for repair an average of 3 times a year for the past 8 years and yes they never cease to amaze me. Every single trip, 100% of my visits my vehicle has to stay in the shop longer than they promise. an average of a week every other place i take my car it an average of 24 hours. I have had this car 8 years and till today my A/c has never functioned correctly i have taken it back every year and they have kept my car an average of 2 weeks and still the A/C is never fuctioning always blowing hot air. My car is currently at Don white as we speak for the same problem and as usual 3 days have already past and no word. Why do i keep taking my car back to Don white? Because like the fool I am I paid for the extra warranty (hence A/C)so if the repair falls under the warranty i will get it done at Don White although as i mentioned worse experience in my life. I don't usually complain and the guys at the front desk are very nice and helpful but 8 years of constant bad service its time I say something. I am going to all feedback sites to complain about Don Whites constant overbooking and bad service, the least i can do is warn others out there.
My Jeep broke down off Interstate 95 and I got great service - Mrsk08753
On June 22 I was traveling from NJ to SC when my Jeep broke down just off Interstate 95. I had my Roadside Assistance tow the vehicle to the nearest Jeep dealership which turned out to be Fred Frederick in Laurel. Even though they were busy, Joe Lavin went out of his way to have the problem diagnosed, overnight the part and install it the next day. He made sure I had a place to stay and kept my Jeep, with all my travel gear in it, in the service bay for safe keeping. I was on the road the next afternoon and have not have any mechanical problems since.
Great purchase of Dodge Durango - Crisco
Couldn't have had a better experience getting a new car. Tina Smith and Scott Cho bent over backwards for us. Wonderful! Will use again
Taken advantage of - rowdy1z
I have purchased 2 cars from this dealer. 1 new and 1 used.
My main concern is with the second deal they offered me for a new car.
I like that they didn't add any freight charges and the doc fees weren't too high, but I learned that they add all of that in to the finance part of the deal. The finance guy acts like he is a great neutral type of guy, but the deal he offers are really designed to make them the top dollar. I am paying 20% on top of the price of the car over the course of my auto loan on just interest. Be very slow to deal and walk out and calculate everything before signing anything including the offer sheet.
They will dishonor the offer sheet if it doesn't favor them and will not honor it if it favors you more.
Best Dealership Experience Ever - Champions1
I've bought over 15 cars in my life time, this by far was the best experience i have ever had with any dealership. Everyone from Rodney Mattison (Internet Sales Rep) to John Barbo (Sales Rep) were immaculate and professional and made my wife and i feel like family. Anytime the owner walks over to introduce himself, that speaks volumes about the company. I have yet to encounter another dealership that seems to put customers above making a dollar.
Jeep Grand Cherokee Summit - Chris Reeder
The sales person, Brian, was very knowledgeable and did not pressure us. He took a lot of time to explain the vehicle. Would buy from here again.
Worst overall buying experience ever. - porter111
I got the deal I could handle, but it went down hill from there !!!! I was the first sale of the day, but it took an hour and 15 minutes to get into settlement. Settlement was very professionally done--thanks Jackie. My salesman did the best he could do. At delivery, they ran my truck through a local car wash, left all the stickers on the windows, some writing on the window was still visible, and the floor mats were still in the bag on the floor in the back. They could not find the second key and said they would order one. Five days later they had not ordered it!! Guess what? I went over to parts myself and John, the Parts Manager, said they had them in stock. He then cut me a key (good man). My new truck had a vibration at speeds between 55/65 mph. The Sales Manager told me to drive the truck for 1200 miles and that it should work its self out. xxx !!!!! Sorry Jim, worst experience I ever had, and it's not over yet. Mike D'A, Princess Anne
poor customer service - Anthony Scelsi
no respect given at the service department. its their way or the highway. not too friendly when it comes to warranty work. just needed a zipper repaired on a jeep soft top?
What Customer Service? - DaGrinch
Bought a used Jeep Liberty from an individual and it came with only one key. I bought a blank key from an outside source and had my son go to Bender's to have the key cut and programmed. They wouldn't touch it because it wasn't a MOPAR key. I knew I was risking the blank to be bad - what difference does it make to them? They were going to be paid for their time and effort. Nope, wouldn't touch it.
This would have been the perfect opportunity for this dealership to establish a good rapport - never know, I might need parts for the used Liberty and with a good experience, there's always the possibility I'd be back. They don't have to worry about it now.
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