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My wife and I had a great experience when we recently... - SSamuel
My wife and I had a great experience when we recently leased at Q7 at Flemington Audi. Yvonne Hinton gave us fair pricing upfront and was able to match a lower monthly payment we received from another dealership. Michael Franks let us know as soon as our car had arrived from the port and he was great answering my questions, even on his day off. He kept updating me on the next steps and made the day we picked up the car go very smoothly. Jon in Finance explained everything clearly as we signed the paperwork. We had an excellent overall customer service experience.
Top Reviewed Specialists At This Dealership
Certified Sales Consultant
Went in for a Quickie.... oil change, and tire rotation,... - ceng0
Went in for a Quickie.... oil change, and tire rotation, best Quickie ever. Lug nuts first REMOVED, then snugged back, oh so good. Oil drained to the last drop, full completion, new oil...sometimes the quickies are completly fulfilling and re energizing. As always, Done right Done quick..for a good oil change quickie call HMVW 609 587 7600
Certified Sales & Leasing Consultant
Ceritified Master Sales/Lease Consultant
At this dealership they have amazing service and everyone... - Alison
At this dealership they have amazing service and everyone there is very nice and helpful. So glad with my purchase and my price of my vehicle.
Volkswagen Sales Consultant
Very nice relaxed atmosphere. One of my better... - jcmpi
Very nice relaxed atmosphere. One of my better experience purchasing a vehicle.
Dealing with Nico and Dylan was a pleasure. I would definitely recommend World VW.
New Car Sales Manager
thank you for your attention and for solving all our... - CLRC1588
thank you for your attention and for solving all our questions, you are always fast and friendly, excellent service and great communication all the time
Master Certified Sales Consultant
Internet Sales Manager
Been a customer for almost 10 years and had a service... - Swagner
Been a customer for almost 10 years and had a service recently. I rarely write reviews but will take time to do it if service is exceptional. Was very satisfied with service team fixing my rear view mirror without having to spend a fortune on a new one. Thanks guys and to Tam for helping me.
VW Brand Specialist
Audi Brand Specialist
My car had to be taken in for a recall they were very... - treilly1013
My car had to be taken in for a recall they were very quick and efficient with the appointment, And got it done and back to me in a very timely manner and always with a friendly service
Sales Product Specialists
Sales Product Specialist
First time leasing a Volkswagon - Bcarbone77
My husband and I already knew we wanted a Volkswagon. ( one of our children leased a Volkswagon Atlas) we were interested in leasing the same model as my daughter. We were introduced to Lizzie. We told her what model we were interested in. We were attracted to the Volkswagon Tiguan that was in the showroom. It was perfect for us as Lizzie showed us the vehicles features. She did not pressure us into leasing the vehicle we first had our minds on. She showed us the features on the Atlas and didn't interfer trying to convince us to get the bigger model as our daughter had leased. Lizzie was friendly and patient with us. The atmosphere in this dealership with the other employees we were in contact with through out the whole process was very comfortable. Everyone very friendly and couerteous. As we left my husband told them we will see them when it's time to lease another Volkswagon. The manager was very nice young man came over and spoke to us after our decision was made. Also the lease fiancé man was also very friendly The people we interacted with on january 10, 2020 r hard working conscious people. Barbara and Dan
This was the most painless car buying experience ever!... - MarDrz
This was the most painless car buying experience ever! Stephen Kennedy and Michael Denardo were quick and efficient. Would highly recommend to anyone and everyone!
Very professional, engaging, knowledgeable. We highly... - The Rock
Very professional, engaging, knowledgeable. We highly recommend the dealership. It was a great experience working with all of the staff. No pressure and extremely professional.
Excellent Customer Service! I seriously appreciate the... - Leonardsmith33
Excellent Customer Service! I seriously appreciate the help and driven off the lot with the truck I really wanted. My family love it! Thank you guys!
I have been a VW customer for 9years. But I have to say... - bhourmati01
I have been a VW customer for 9years. But I have to say we had the best experience with Jack Daniels VW. Ryan was so helpful, professional, honest, went above and beyond to meet our expectations. The whole team in this dealership are phenomenal. They also give the best prices out there.
Ray is amazing! A total professional and good person. He... - DrDre
Ray is amazing! A total professional and good person. He worked steadily with me and my brother to successfully get us into a beautiful Passat earlier this year. He seamlessly integrated his colleagues and manager into the process from pricing, trade in for our car, and did so on time and with a great and caring attitude. When walked into Reydel I was a bit hesitant. When. I DROVE out I had no hesitation at all, and neither should you. This is my second VW and won't be my last. I highly recommend Ray and his colleagues and managers at Reydel. You will have a great experience.
Andreas D. Christopoulos, Ph.D.
Impressive repair on a tough problem to diagnose and a... - Gail155
Impressive repair on a tough problem to diagnose and a difficult job to fix. I thought that my car door was rattling, but Crestmont discovered that it was the sunroof instead, which they disassembled and reassembled and now my car glides along smoothly and silently.
Jonathan and the team went above and beyond to get me... - Dana.marsh
Jonathan and the team went above and beyond to get me the best deal! Jonathan never mislead me and was very straight forward throughout the whole process!
Visited Trend to lease a new Atlas Cross-Sport after... - TL
Visited Trend to lease a new Atlas Cross-Sport after several prior accounts with another VW dealer in the area. It was the best decision I could have made. Convenient and efficient process from the moment I inquired on their website to the moment I drove off the lot. My salesperson, Scott and finance person, Mike were both fantastic - knowledgeable and straightforward; I highly recommend their services!
They ghosted me as well - mrspony
Purchased a Jetta, paid them to register the car (taxes), and not only did they take my money and not reg my car, they also owe me another key fob. Then VW Corporate just gave me a complaint #, and said they can't help me. Will be taking this further with my attorney, as well as BBB and any other business board they have in NJ.
Amazing Experience! - Gwen
From the moment I called VW of Salem County and spoke with Tara I felt I was going to have a great experience. When we arrived he car I was interested in was ready to be test driven. Even in the COVID age they found a way to provide a warm and effective way of serving customers. The other reps worked as a Team to provide the best car dealership customer service experience I have EVER seen. My best to you guys and I will be telling friends and family about you :-) Peace! Gwen
My warning to any potential customers is this; This... - Justin H
My warning to any potential customers is this; This dealership is ready and willing to take your money, but not any accountability. I'm not the first to be duped by them, but hopefully I will be the last.
I bought a used vehicle on 12/26/2020. The vehicle was on the dealer lot as a trade-in. At the time that I saw and test drove the vehicle it had not yet been cleaned, serviced, inspected, or otherwise - because of the very recent trade-in.
First, they tried to charge me more than $3000 above than the advertised sale price. Fortunately, I picked up this 'error' before signing the purchase agreement and had them change back to the advertised price.
Second, because of the price and the very low mileage of the vehicle I was assured I would have a full warranty for the first three months. That evaporated faster than the ink could dry on the purchase agreement.
Third, the Blind Spot Monitoring (BSM) system is defective and has been since the first drive home. It reportedly requires two sensor modules in in the rear bumper to be replaced, coincidentally costing $3000. As a result, the safety suite on this vehicle is not functioning as designed and intended. The dealership is vehemently denying any responsibility.
I strongly suspect one of two scenarios;
First, the vehicle was not inspected prior to my purchase because of the very quick trade-to-sale time.
Second, and even more egregious, VWN knew about the fault and chose not to repair it because of the cost, and knowing that NJ only mandates them to cover the powertrain for 90 days.
Either way, service at this dealership stinks, and they do not stand by what their salespeople tell you, nor the products that they will sell you. Let my mistake be a lesson for you.
Nobody behind service desk wears a mask. Service area... - Customer
Nobody behind service desk wears a mask. Service area incompetent. Brought the car in to replace a lightbulb. Held the car 3 days before telling me it was a wiring issue and that they fixed it. 2 weeks later the light was out again. They told me it needs a new socket but they have to order it and will give me an estimate. Really? I need to pay twice to replace a bulb? At a VW service shop? When do I cut my losses and bring it anywhere else?
Drove out from Manhattan to Open Road to look at a used... - jmolesso
Drove out from Manhattan to Open Road to look at a used Jetta and ended up driving out with a brand new Jetta R line thanks to Rodger Zepka. He was polite and just great throughout the entire process. Absolutely love the car. Thank you to Rodger and the entire Open Road team, they even stayed after their closing time to get all the paperwork done and have the car ready!
Melvin went out of his way to find us the Atlas we... - bella3
Melvin went out of his way to find us the Atlas we wanted,Melvin treats you like family,Upbeat and super nice He is the General Manager and does a great job that's why this is our second atlas,Theo was also nice to work with and followed up with me a few days later,If you are considering a Volkswagen stop in and see these guys.
The good: We bought a pre-owned 2019 Jetta. The car seems... - LanceP
The good: We bought a pre-owned 2019 Jetta. The car seems solid (although we've only driven it for a few weeks). The price was reasonable. The dealership is pleasant enough.
The bad, and downright brutal: We went to Paul Miller Volkswagen looking to buy a pre-owned car on 2/13/2021. We were living in Manhattan, and were moving to Brooklyn two days later. Our move and work situation necessitated us buying a car.
Since Paul Miller is in New Jersey (and we were registering in New York State), I called ahead of our appointment and asked if this would be a problem. The general manager assured me that they were a “one stop shop” and could take care of the registration themselves; they would even mail us the plates. Great, we say. Avoiding the DMV would be an added bonus.
We get there on Saturday 2/13. They’re generally nice and pleasant. For some reason they have my appointment under the name Anthony (my name is Lance); but it’s all good--it’s COVID, and things are hard to hear over the phone. I think it’s kind of funny, even when they keep doing the paperwork under the name Anthony.
Our salesperson and general manager offer us models to test drive. We like one of the cars and decide to buy it. Our salesperson was pretty straightforward, which we appreciated. He drafts up our paperwork and gives it to the finance guy.
We get to the finance guy, and we discover all of our paperwork to buy the car was done under the name Anthony. Again, kind of funny, but when I tell the finance guy my name is actually Lance, he slams his desk in front of my wife and I, and yells at our salesperson for messing up the name. Clearly they don’t have a good relationship. He tells us it’s gonna take another half an hour, though we really don’t mind. Stuff like this happens, no big deal.
Half an hour passes, and we’re back in the finance guy’s office. His sales tactics to buy add-ons (warranty, something with tires), are aggressive and off-putting, but nothing too alarming. He attempts to rush us through reading all the paperwork, which seemed unprofessional, but again, whatever. He didn’t seem happy about the fact that we were buying the car up front (cash) instead of monthly payments.
The whole process takes a few hours, and we are excited to leave with the car fully paid for--of course, our salesperson tries to give us our temporary registration under the name Anthony--to which for the first time, I more sternly say we’d really appreciate if we could have a legal registration under my actual name, Lance. They do it, and all is good.
They ask us to leave a review, I say I’d leave a great review.
Had what happened next not happened, I would’ve written a short and very positive 5 star review. But behold, the reason for this novel:
A few weeks go by, and we don’t hear anything from our salesperson. At this point, we are still waiting for our car to be registered, and be sent the permanent license plates. Initially we figure this is normal. Our temporary registration expires on March 14, but they said it would probably take two weeks. On the morning of March 5, still hearing nothing, I decide to reach out.
A few hours later, our salesperson told us that we never updated our address. To be completely fair, he had warned us that this was important. Since we were moving 2 days after we bought the car, we hadn’t yet updated our new address with the DMV. My wife updated hers as we were sitting there talking to him, on 2/13. When I went to do it the next day there was a problem with the site through the rest of Presidents Day weekend, but on Tuesday morning 2/16, after sitting on hold for one hour and thirty seven minutes, I was able to update my information over the phone. (In NYS, you simply have to update your information with the DMV in order to register your car).
So we had our information completely updated Feb 16, and it is now March 5.
Yet, he tells us our information isn’t updated. We tell him it is, and has been for well over 2 weeks. Had we needed to notify him that we did this, we would have. But he never asked or followed up about it.
He asks us to send a copy of our licenses. As per New York State law, a new physical license isn’t needed. If they simply ran our information, they would know our address was updated. Nonetheless, I send over confirmation that our addresses are updated with the DMV. Nothing happens.
At this point, I realize that this issue is possibly beyond our salesperson. While this is all happening, my wife brings up that our salesperson kept thinking we were moving to New Jersey, not Brooklyn, and that this could’ve been the reason for the confusion on his end; that in Paul Miller Volkswagen’s world I was not Lance of Brooklyn, but Anthony of New Jersey. To be fair to Paul Miller Volkswagen, Anthony from New Jersey and Lance from Brooklyn are probably pretty similar people in a lot of aspects of life. Though legal car registration info is not one of them.
It’s Saturday 3/6 now, and I call the general manager to explain the situation. I tell him that it sounds like there was a misunderstanding, and if they could just send our info to the DMV ASAP it would be greatly appreciated, because our temporary registration expires on 3/14. He says they have to wait until Monday for their “DMV clerk,” but he’d call me on Monday 3/8 and figure out what the problem is. No problem, I say.
He doesn’t call on Monday 3/8, so I call them. Getting the sense that they think we messed up, they say they’ll send our updated information to their “MV clerk.” The finance guy then calls me up, and says we didn’t update our address, and that we needed to send over a copy of our new licenses. I explain to him that in NYS you don’t have to have an updated physical license to register a new car, as long as your information is updated with the DMV. Since they are the ones who are the professional car salesmen and not me, I find it odd that I have to explain this multiple times to them, but that is neither here nor there. He doesn’t seem convinced that updating our info with the NYS DMV (aka, the law) is sufficient, but says he’ll send our information through.
On Tuesday 3/9, I send a follow-up email confirming that they sent everything to the DMV. They tell us they sent everything to their MV Clerk. It appears this is where the hold up was last time, so I email back. “Great, thank you. I'm guessing if there's any problems we'll hear from them?”
They don’t respond, so my wife follows up on Thursday, 3/11, asking if our paperwork was sent to the DMV. They don’t respond to her. She sends another email on Friday 3/12 that says the same thing. They don’t respond to her again.
Our temp registration expires on 3/14. Since we park the car on the street in Brooklyn, we realize if we leave our car on the street with a temporary registration, we’ll certainly get ticketed. We definitely don’t want to spend money on parking it in a garage, and even if we did do that, who knows if a garage would take an expired car. Luckily, my parents live about 90 minutes away, so I am able to drive the car there over the weekend and we leave it in their driveway.
Relevant sidenote: Part of the car purchase was a several hundred dollar “paperwork fee” that in part took care of them registering the car and sending us the plates; this fee is well above what the NYS DMV charges to do it yourself, but we factored it into overall cost of the car relative to dealerships in NYS, and the fee seemed fair enough. Plus, our salesperson said we would probably get a small amount of that fee back at the end, because the whole process would probably be a little less than what they charged--and we would have to get the car inspected ourselves given they were in New Jersey and we were in New York. (This ended up happening--we got $52.13 back.) However, we bring up the fact that since they did not follow through on their end of the bargain (i.e., register our car and send our plates on time), if a partial refund on the paperwork fee was possible. They act like it’s beyond them to do such a thing. It’s probably also important to note that if they simply gave us one or two hundred dollars back for their mistakes, I would not have written any of this review.
It is now Monday 3/15, and our temp registration is expired. They didn’t respond to my wife’s last two emails, so she sends a third one. This one is pretty stern, and finally gets their attention. They reach out to the MV clerk (as far as we can tell, it doesn’t appear they did this at all in the entire week before). She tells us they are waiting for “checks” to be signed. We don’t know what these are, and our finance person tells us it’s something on their end, and that they are very backed up. He also says in an email. “You can print this out and keep with your temporary registration. In the event you get pulled over you can show the police officer we are in the process of finalizing the MV. We have not heard of any customers getting tickets.”
In other words, he is advising us to drive our car with an expired registration, and if we have a problem, to show an officer a print out of an arbitrary email that confirms that our car is not yet registered.
Overall, the lack of timely responses--and the overall tone of the responses we do get--gives us the sense that we are inconveniencing them by asking about our expired registration and license plates that we purchased from them.
Still unsure if our information will actually be sent where it needs to go, we eventually get the finance person on the phone. My wife comments that we could’ve the registration ourselves (and actually got it done) for way less money, and the finance person starts doing what I could consider the dictionary definition of gaslighting--telling her she’s wrong about the fees, arguing over what are ultimately inconsequential numbers. I end up taking the phone and he claims there’s nothing he can do, and that his boss, the general manager, would call me. The general manager calls me about five hours later, and apologizes a bunch--it appears it’s taken until now for them to realize there is a problem, or even admit that they were at all at fault.
On Wednesday morning 3/17, I email them again, asking if our information was sent to the DMV. They don’t respond. I send another email 6 hours later. This time they do respond. It appears it took this second email and over two days for them to finally follow back up with the MV clerk to see what the status with the “checks” were. They say it’s now at the plating service, and everything should take about two weeks. Finally, we make progress.
The entire next week they don’t follow up at all, but during that week I am able to see on the NYS DMV site that our car is registered. (Phew!).
On Monday, March 29, I get a call from the general manager saying they finally have our plates, that they’re gonna FedEx them, and they will arrive on Wednesday 3/31. This is 17 days after our temporary registration expired, and 46 days after purchasing our car. Sapped of any sort of energy, I just tell him thanks so much, relieved that this absurd saga is finally coming to a close.
Wednesday 3/31 rolls around and FedEx never comes. Obviously, Paul Miller didn’t send us a tracking number. The evening of 3/31, I get a call from FedEx.
It appears that Paul Miller Volkswagen wrote the wrong address (!) on the package, so it was misdelivered. Luckily, due solely to the competence of the FedEx employee who recognized there was an issue, we were able to rectify Paul Miller Volkswagen’s error.
The next day, our plates finally come. Fittingly, it’s April Fools day.
TL;DR: The car itself is good, which ultimately is the most important thing. But the rest, an absolute catastrophe. I don’t think I’ve written a negative online review of anything in my life, but this felt necessary.
The service guys are always super nice at the counter. I... - Montclair to NYC
The service guys are always super nice at the counter. I never get overcharged for random things. I few times they have thrown things in free of charge. They have squeezed me in on Saturdays more than once which is really so kind. They have a great waiting room with water, coffee etc. Honestly, we moved away but I go out of my way to go back to them for the service because its that good. Nothing much ever goes wrong with my Jetta but Gensinger is a terrific place to get service. I have had great experiences there.
Just save your self money and time buy your new vw... - JR
Just save your self money and time buy your new vw somewhere else. Took over two months to get car registered and was driving with an expired temp plate for over a month. they did not install front license plate bracket on a brand new car. They just threw in the back of the car. I would of did myself but with all the sensors in front I wanted to make sure its properly installed. Dont have time to go another dealer so I got a $65 ticket two days in row for not having front plates installed. Dealership is trash. Should of went my instincts and walked out.
They advertise one price and when you get there, the... - manny1957
They advertise one price and when you get there, the price is higher! The car wouldn't even start!! Waste of time!! Go elsewhere! They don't have financing or accept credit cards either.
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