27 New Jersey Volkswagen Dealers
Great experience purchasing a new Audi here. - Nerath
Great experience purchasing a new Audi here. Supply chain problems have been a challenge and they worked with us, kept us informed on the situation and found us a great vehicle. I would not hesitate to recommend them.
Top Reviewed Specialists At This Dealership
Certified Sales Consultant
Damon was great! - Thera C.
Damon was great! No pressure, very knowledgeable, no games! He made the buying process go so smoothly. Would definitely recommend him! Love my new Atlas!!!!
Volkswagen Sales Consultant
Excellent, Rick is a great man who helped me immensely, - zachfetah
Excellent, Rick is a great man who helped me immensely, I'm enormously grateful to him for helping me.
Certified Sales & Leasing Consultant
Buying our 2022 Atlas here was such a pleasant - Courtney N
Buying our 2022 Atlas here was such a pleasant experience. They had a great selection of cars, answered all my questions, and were very helpful overall. Rad, our salesperson, went out of his way to help us.
Internet Sales Consultant
It’s was great job and service my VW Jetta 20019 and got - j.sanphilip
It’s was great job and service my VW Jetta 20019 and got done with car early
Master Certified Sales Consultant
Internet Sales Manager
We recently purchased our second Audi Q5 from Audi - mahoneymcjc
We recently purchased our second Audi Q5 from Audi Princeton and David Rojas. David and the Audi Princeton team treated us so well the first time that we went back to them for our latest purchase, despite their being 3-4 closer Audi dealers. We were not disappointed and were treated fairly and promptly. We highly recommend David and Audi Princeton
Audi Master Certified Specialist
Audi Brand Specialist
I went to service at Joe Heidt for a problem I meet Sara... - Annie R
I went to service at Joe Heidt for a problem I meet Sara in service. She communicated everything what the vehicle needed. I did everything now my car runs like a top thank u Sara u will see me again.
I was recommended to Jared by my neighbor who just... - kckitty130
I was recommended to Jared by my neighbor who just purchased a VW Taos. I had just been in an accident which had totaled my SUV of 13 years. I lucked into a rental of a Tiguan. And was questioning my neighbor about her choice of the VW. She raved about it and I was enjoying my experience with the Tiguan. She recommended Jared to me and couldn't have done me a better favor in my life. My car was totaled on Tuesday and I was in a new car with Jared by Saturday! It was an absolute pleasure dealing with him and the whole VW team. It was overall thoroughly pleasurable experience I would highly recommend Jared and the call VW dealership in Cherry Hill! I thank them very much 👍
Went in to purchase a brand new Jetta S. - Neon67cc
Went in to purchase a brand new Jetta S. There was one left and the color I wanted. Sat with Jack Fitzmaurice. Outstanding salesman and very knowledgeable. Best buying experience I ever had. Arrived at the dealership at noon and including the test drive, I left in my brand new car at 3:30pm. Quick and easy! I enthusiastically recommend Shrewsbury Volkswagen!
Paul was very knowledgeable, helpful, and patient, with - Jayestevez
Paul was very knowledgeable, helpful, and patient, with all my questions and needs!! Love it I will use him again on my next purchase, and recommend him to my friends and family
Vlad took really great care of us and made sure we got - wolff109
Vlad took really great care of us and made sure we got everything done that we needed. We thought it would take a week, only took a day. Picked the car up the next day. Wonderful service!
The sales person is rude. - Eric
The sales person is rude. I've bought 5 cars so far and none of the dealership ever treated me like this. DON'T GO.
The folks at Crestmont perform top notch quality service... - Chip McGowan
The folks at Crestmont perform top notch quality service on my vehicle. I would not take it anywhere else for service. Trust them 100%.
One of the worst service - Stevenjaysinger
One of the worst service departments I’ve ever encountered in my life!!!! My car sat there for several weeks, no mechanic even looked at it, rude, disrespectful staff extremely poor customer service, do yourself a favor and find another dealership
Didn’t tell me the car I made an appointment to see was - Bo Kner
Didn’t tell me the car I made an appointment to see was already sold, tried to offer me a lower trim model. Drove 70 miles for no reason, wouldn’t recommend.
Lacking fair customer treatment. - Babiikohai
Lacking fair customer treatment. The staff at this location was less than helpful or accomadating. Will definitely not return or recommend anyone to do so. I was treated as if I did not know anything about cars or what I was looking for to the point that they actually tried to test my knowledge and sell me another car that I obviously did not want.
Glenn was honest and straight forward making it easy to - Rich
Glenn was honest and straight forward making it easy to quickly close on what we wanted.
AJ helped me find the vehicle I was looking for and made - Fl23
AJ helped me find the vehicle I was looking for and made the whole process easy and painless. Everyone there was friendly, helpful and professional.
My spouse went to buy a car. - John
My spouse went to buy a car. She has perfect credit. They ripped her off. They told her the car cost 35k but somehow the documents show it was 47k. Their tactics are very deceptive. I have never seen a group so unethical in my life. Stay away from this dealer. I'm reporting them to the attorney General and the NJ division of Taxation. Sales tax calculation looks a bit funky.
‘Why did you buy a Volkswagen? - cc
‘Why did you buy a Volkswagen?' asked a friend familiar with my history of owning a Volvo. In fact, I currently own a 2021 Volvo XC 60 and have owned four previously. The answer is I changed because the Volvo dealership had changed. In May, my wife and I decided to purchase a second vehicle, preferable something with a 3rd row. We approached our volvo dealership but the manager seemed far more concerned with gouging for short term profit than maintaining a long-term customer relationship. The interaction led me to first consider then eventually purchase a Volkswagen.
I pulled into Gensinger Volkswagen on a Saturday morning. A casually dressed man waved at me as he crossed the lot. He didn’t approach me which was great because I don’t like aggressive. A grey Atlas SEL V6 caught my eye. The MSRP print was $54,000 but I figured the dealer would add a $10K premium above the MSRP. When I entered the dealership showroom I was surprised because it was more family than flashy and the salesman--David Silvester, (who reminds me of a mature Bobby Vee) said the MSRP price ($54,000) was indeed the price (+ taxes and fees).
He suggested I bring my wife in for a test drive. When we returned on Monday, the model had been sold but there was a showroom model that was set up for us to test drive. While we were waiting, an older man who had purchased the grey Atlas was at the dealership picking up his vehicle. He offered us his car to test. Then he said he owned the dealership. I thought he was joking. He was Ken Gensinger and he does own the dealership. It was hilarious and probably helped us seal the deal. Overall, a very good experience. As always, don’t ever change.
We just purchased our Atlas and the process was smooth - IssaAhmadAbbasi
We just purchased our Atlas and the process was smooth and easy thanks to Jay. He was always attentive to my wife and I and asked us to be patient in locating a car with our exact specifications. When he said it would take up to a month, I didn’t imagine he’d call me back 6 days later with a car! We are thrilled with our purchase and really enjoyed the ease of the transaction in working with Jay!
PSA: DO NOT DO BUSINESS AT VW of Freehold ! - bomar544
PSA: DO NOT DO BUSINESS AT VW of Freehold !!!!!! I don’t usually leave reviews but considering my wife almost got into a terrible accident yesterday due to this I wanted to share so it doesn’t happen to anyone else. I took my wife’s suv to the service dept last week bc there was a terrible noise whenever she pushed the brakes. After keeping the car there for two days the service manager stated that there was nothing wrong with the car and that they couldn’t hear the noise whenthey took it on a test drive. I asked her multiple times if they actually checked the brakes and she said they did and that the brakes were fine. I picked up my suv and the sound was even worse and in the bad rain yesterday my wife almost got into a terrible accident while trying to brake. I took her suv to another dealership today and they told me that there was zero chance that VW of Freehold actually even looked at my brakes bc if they did they would have immediately been able to see that the brakes were completely worn down and both my pads and rotors needed to be changed immediately. When I called VW again today to ask for the 4th time if they even looked at my brakes the service manager said she wasn’t sure and even though she sees a multipoint inspection in the computer she would need to check with the tech to see if they actually looked. SO BASICALLY I was lied to multiple times that they actually looked at my brakes, they clearly never did and risked my wife getting into a terrible accident due to pure negligence and irresponsibility on their part.
And before anyone says just go somewhere else - since I bought my car from this dealership (which they also lied to me when buying my car so I should have known better) in order to keep my extended warranty I HAVE to get my car serviced here!!!! DONT BUY OR GET YOUR CAR SERVICED HERE.. you have been warned!!!! Also VW pays to get their bad Google reviews removed LOOK AT YELP
terrible experience! - PM826
terrible experience! VW Passat my battery kept going "dead". Brought it there, on different occasions, kept car for almost a week, each time, no loaner I do not live near a dealership they are the closest one. Change battery, (mine was a new one but they insisted I needed a VW battery)! Then my radio was draining battery, change radio, change Computer, another week, take the chip out of car. Then a couple days later dead battery again, I called they are all booked but drop the car off and leave it, what about a loaner? Sorry no loaner until the end of August! How could they not have a loaner car for a month!! So thousands of $$'s later, they could not fix it, Did I really need all that other stuff? $3400.00 later and I still have no car, my fault to trust. People were professional enough but maybe they fall short in the Technician dept.?My review 1/2 a star for talking to me. Do NOT bring your car there.
Everyone at this dealership were very friendly and - lionel
Everyone at this dealership were very friendly and professional. They make you feel at home with their transparency pricing. My sale man Eric was very helpful including Joseph. Outstanding customer service at this dealership. They made the buying experience so stressed free and easy.
My warning to any potential customers is this; This... - Justin H
My warning to any potential customers is this; This dealership is ready and willing to take your money, but not any accountability. I'm not the first to be duped by them, but hopefully I will be the last.
I bought a used vehicle on 12/26/2020. The vehicle was on the dealer lot as a trade-in. At the time that I saw and test drove the vehicle it had not yet been cleaned, serviced, inspected, or otherwise - because of the very recent trade-in.
First, they tried to charge me more than $3000 above than the advertised sale price. Fortunately, I picked up this 'error' before signing the purchase agreement and had them change back to the advertised price.
Second, because of the price and the very low mileage of the vehicle I was assured I would have a full warranty for the first three months. That evaporated faster than the ink could dry on the purchase agreement.
Third, the Blind Spot Monitoring (BSM) system is defective and has been since the first drive home. It reportedly requires two sensor modules in in the rear bumper to be replaced, coincidentally costing $3000. As a result, the safety suite on this vehicle is not functioning as designed and intended. The dealership is vehemently denying any responsibility.
I strongly suspect one of two scenarios;
First, the vehicle was not inspected prior to my purchase because of the very quick trade-to-sale time.
Second, and even more egregious, VWN knew about the fault and chose not to repair it because of the cost, and knowing that NJ only mandates them to cover the powertrain for 90 days.
Either way, service at this dealership stinks, and they do not stand by what their salespeople tell you, nor the products that they will sell you. Let my mistake be a lesson for you.
They advertise one price and when you get there, the... - manny1957
They advertise one price and when you get there, the price is higher! The car wouldn't even start!! Waste of time!! Go elsewhere! They don't have financing or accept credit cards either.
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