296 Texas GMC Service Centers

Customer service was great and very informative. - BOOMER

Customer service was great and very informative. I would definitely come back and recommend it

Came in due to excessive smoke from the car. Later... - angelamp

Came in due to excessive smoke from the car. Later learned from a friend that there was a recall. I never got the notice. Was not able to get the car back until the next day. It's running well now. Ray was very courteous and helpful. Kept me informed of my repair progress and the problems with my car.

I went in to get for a general fluids and vehicle... - brittanydmborden

I went in to get for a general fluids and vehicle inspection. Ended up with an alignment (which I expected), topped off fluids, and a stellar wash/vac/wipe down. They provided a complimentary car and were very easy to work with. I always was able to get ahold of Rex, my service guy, and he and the rest of the folks there were so friendly. I typically cringe at the thought of taking my car in because I've had some very bad experiences, but I drove away without feeling like I just gave my right arm for shotty work. I will continue to have service completed at Greg Lair and they will be my first look when purchasing a different vehicle. They were head and shoulders above the local GMC competition in terms of service, friendliness, value, and timeliness.

Our (Husband primarily drives) 2020 Sierra Denali has - Bethann O.

Our (Husband primarily drives) 2020 Sierra Denali has been at this repair shop for almost 2 months. The AC went out suddenly just before we left for an overseas trip in April. When we returned the check engine light came on and the engine sounded like it was gasping for air. We took it directly to the nearest dealership which happened to be Gulf Coast, as we recently moved to a new home. We told them about both problems at drop off. After about 24 hrs, we were told that “metal is in the oil” and they need to basically rebuild the engine. We inquired how metal can get into the oil as we have always taken the vehicle to a certified GMC or Chevy dealership for any and all of our vehicle’s needs. They said it was likely a manufacturers issue and it will be covered. We asked about a loaner or rental and they told us we can get one at enterprise. We advised that we need a pickup as the vehicle is used for our business. It took over 1 week for enterprise to give us a truck due to availability. Though it was annoying, we did not make it an issue because that was out of their control. Fast forward 1 month (with the only communication being when we called to inquire after 2 weeks of hearing nothing) we get the call to pick up the truck. The AC still wasn’t working and my husband was quoted over $2000.00 to fix the AC but after not having the truck for a month, he decided he would take it to the original dealership we bought the truck from. 24 hrs after picking up the truck, the service department calls us to ask us to bring the truck back in because they forgot to record a number of a part on the engine. We graciously drove the 20 minutes for them to write something down. 1 week later, the check engine light comes on again and the truck starts to stall. We take it back and I spoke to Alex, service manager, who informed me that it was the crankshaft bearings that originally failed but they were replaced so he’s unsure why the check engine light would come on again. 1 week later we again get a call that the truck is ready. We drove the truck for 1 week (no more than 25-30miles/day) before the check engine light came on again and it had several “hard” starts. We took it back to gulf coast. Another week goes by and the truck is ready for pick up. This time my husband made it as far as the gas station a few miles away (they gave him back his truck with less than 100 miles when he took it in with over 140 ) when it stalled again. He took it right back. After several calls and emails to GM necessitated by the LACK off communication by Gulf Coast staff, hubby received a call from Craig asking him a set of irrelevant questions such as why did he even bring his truck to his dealership. Gulf Coast is still in possession of our vehicle. We were told we could pick it up today but were not given a time. We called at 130pm and we were told that someone would call back. At 330pm, we tried calling back but we keep getting a busy signal. I missed some details about the loaner vehicle we are currently in and the conversations with GM executive resolutions but this review is getting pretty long. Though the original fault lies with the manufacturer GM, Craig’s dealership has handled this repair poorly. *Summary* Extremely poor communication extends from front desk to management. Disregard for customer’s time. Incomplete service. *Update* I received a call from Alex, service manager minutes to 5pm informing me that the truck will be ready on Monday. He also informed me that they no longer want to do business with me because of my review online. Alex was very pleasant as he has been throughout this ordeal. However, pleasant doesn’t pay the bills! They also blocked me on Facebook and Instagram for posting the truth about my experience.

Recently I needed to have major repairs to my 2020 - Rrodri22

Recently I needed to have major repairs to my 2020 Chevrolet Silverado. Unfortunately this issue occurred at the end of my warranty. Warranty questioned whether the engine failure occurred under mileage. Luckily the service department had documentation to show that my vehicle had been brought in before the warranty expired for check engine light issue. I was advised to monitor it and if it happened again to let them know. I have been a loyal customer with Hanner Chevrolet for decades. They have always treated me fairly which built a trust between my family and the dealership that I value highly. Chase Hanner was made aware of the problem concerning the warranty and went above and beyond to resolve the issues with my warranty. This resulted in my vehicle being repaired totally under warranty. I was so relieved when I received the good news from the service department that my vehicle was repaired at no cost to me. Tim Surles in the service department also played a big part in assisting with my vehicle repair. Hanner Chevrolet has been in business for decades and treating customers fairly is why they will be here for decades to come.

They found a fuel delivery problem that 5 previous... - frankbagnall

They found a fuel delivery problem that 5 previous dealers failed to diagnose.<br><br>Very thorough and took system completely apart until discovered small cracked plastic fitting. <br><br>Greg in the service department, took the time to locate the problem and effect the repairs.<br><br>Most other dealerships live and die by the diagnostic codes. "No codes then there shouldn't be a problem." We had a problem. Greg found and fixed it. <br><br>In today's world, most dealership's techs. can't find their butts unless they have a code being thrown to help them find it.<br><br>Kudos to Greg for going the extra mile and doing it the "old fashioned way."<br><br>Frank Bagnall<br>TLC Marine Delivery, LLC<br>cell: 469-576-9738

Very accommodating and helpful. - Kathy

Very accommodating and helpful. Friendly, professional. Ver well taken care of. Excellent in every aspect of customer service. Every visit is a delightful experience

My experience with the service department specifically, - jerrith9

My experience with the service department specifically, has been good until my vehicle broke down 500 miles from home. I attempted to call Dylan (my service advisor), yet I was not able to reach him after several attempts, voicemails, etc. I went so far as to ask the receptionist to place a handwritten note on his desk letting him know it was me and what my issue was. Sure, I could have asked for whomever was available, but I've been relying on this guy for years when it come to my vehicle. Bottom line is, DO NOT DEPEND ON THIS SERVICE DEPARTMENT IF YOURE VEHICLE HAS PUT YOU DOWN.

So, kind of you MR. - mlmmiller29

So, kind of you MR. Ted to take care of Lester at Longhorn Lesters truck with broken belt. Lester didn't know that his kitten was under his hood when he started the engine, he is saddened, we are too. Thank you for your kindness of your company to take good care of his family today he really appreciates you all. November 28,2023, Rest in Peace little one.