911 Virginia Used Car Dealers

The agent was able to accurately identify the kind of - fnyantakyi8

The agent was able to accurately identify the kind of kicks I was looking for

Outstanding service department! - JimD603

Outstanding service department! Ms Pam Willis and her service techs always do a superb job on my vehicles. They listen to my concerns and they note items I need to be aware of while they perform preventive maintenance on my vehicles. They know that I rely on my vehicles - I've been a customer here for 22 years. I drive 90 miles one way to get to this location and pass by at least 4 other VW dealers as I drive the distance. Ms Pam Willis and her techs have earned my loyalty by earning my trust. I've purchased 3 VWs here over 22 years and I'll keep buying my VWs here.

Great experience, sales ladies Angeles Delgado and Katie - wbarnespcb

Great experience, sales ladies Angeles Delgado and Katie Byrum were very professional and patient. Most importantly they did exactly what they said they were going to do.and stayed in touch throughout the lengthy ordering process.

I enjoyed the communication and listening skills to help - Amber Brower

I enjoyed the communication and listening skills to help me get into the car I could afford and everyone was awesome and pleasant.

Although break job took five hours ,my service rep was - joebishop

Although break job took five hours ,my service rep was totally excellent and he made an unpleasant experience OK.

Great customer service. - Tim A.

Great customer service... great team to work with... just overall a great place to go if your looking for your next vehicle... Already recommended 3 of my co-workers and they love thier new trucks

Great experience with the team at Ourisman. - garyjmeyer

Great experience with the team at Ourisman. Both Will and Gavin made for a great long distance purchase. Thanks again.

i took my 2013 tiguan there in december '23 for an engine - mbelle135

i took my 2013 tiguan there in december '23 for an engine light diagnostic, and was appalled by the blatant lying and rude disrespect they gave me. their service team came up with more than 15 items and over $15,000 in repairs, on a auto with just 80,000 miles. the engine light code was for a sensor, but the dealership said it was necessary to repair the timing chain (a $6000 charge). i phoned a friend/mechanic and they recommended the spark plugs and oil change, so i did those items. the service people were convinced all their recommendations were valid, and made me sign a waiver, but the engine light has never come back on, nor have i had any transmission problems. meanwhile, the service desk ladies were very rude both on the phone and in person after i decided to only do minor repairs. they said my car was poorly maintained, told me i must know more than them to my face, and then still charged me $150 for the supposedly complimentary multi-point inspection/diagnostic. i would NOT trust these people. i took my car to another vw specialist, who diagnosed 3 smaller issues, with not one of the things that came up on the dealership diagnostics. cma staunton are scammers and rude!

Naz and summer were amazing. - sheliatree

Naz and summer were amazing. Naz was extremely patient with all the questions my family and I had. The car was for my mom and he made the process extremely easy. Thanks again Naz. Promote that man!

They successfully completed the repair on schedule for - mark.slocum

They successfully completed the repair on schedule for what they promised. I thought the price to replace a 2 pin connector was outrageous, but it did fix the problem. On the plus side, thee team was very friendly and professional.

After a long time researching I found Fred’s executive - Rafael A

After a long time researching I found Fred’s executive auto online, they have all kinds of Tesla’s I made a trip to Fred’s, I was stunned by the number of Tesla’s they had. I mean every single option! Uncle Q was very helpful on my purchase process, highly recommended

SUPERB! - THOMAS.SLEMONS

SUPERB!! THE SALES REP COULD NOT HAVE BEEN MORE HELPFUL. EVERYTHING ON THE CAR WAS DONE TO MAKE IT PERFECT. THANK

Mamadou Makalou checked me in and handled everything - jhood33

Mamadou Makalou checked me in and handled everything greatly from beginning to pickup. Thank you

Preston is a class act, never let him go. - rrpristas

Preston is a class act, never let him go. He deserves a great raise. Tops

Visited Safford Brown Nissan Sterling and was serviced - Ali

Visited Safford Brown Nissan Sterling and was serviced by Peter Cifizzari. Peter's attention was very professional. At all times he focused on my needs and what my family required. That is why we now have a Nissan Ariya on lease.

Very pleased with the service, car was in for a recall. - mbribeiro

Very pleased with the service, car was in for a recall. It was fixed promptly. Staff super nice.

I wanted to say thank you for your help with me... - Ed

I wanted to say thank you for your help with me purchasing my brand new Hyundai Sonata Limited. Omid Adib, the sales person, was very helpful and answered any questions I had about the Process. Fraz, the finance guy, was very personable and also helpful. He made the magic work to keep the payments low. Thank you both and the manager for making it possible for me to purchase this vehicle!

Amazing service department and team! - Nikki21

Amazing service department and team! Huge shout out to Frank John, Service Manager and RT, service advisor.

Pohanka Nissan of Stafford has the best caring - michelle.johnson088

Pohanka Nissan of Stafford has the best caring professional staff ever in each department I took my vehicle in on Friday to have it checked out and get my first oil change it was a great experience with Service Advisor Fredy he was very informative about everything everyone there is so helpful and awesome. Michelle Johnson

Cleon Skinner was an excellent as usual. - psaucier2

Cleon Skinner was an excellent as usual. He certainly puts an excellent face on the dealership

They made my first new car experience perfect, from - Sienna pilot

They made my first new car experience perfect, from ordering the car to handoff. And they seem like very nice people.

Shirley has ALWAYS been a great and always goes above and - Travis

Shirley has ALWAYS been a great and always goes above and beyond for her customers! Appreciate all you do!

Abstain yourselves from doing business with this - Sara Cain

Abstain yourselves from doing business with this dealership, moreover buying a Toyota. I purchased a brand new Toyota and, 4 years later the paint started peeling off on multiple parts of the car. Ever since, it is been a battle with Toyota and the dealership to get my car repainted even when they submitted a recall about a defect on the paint sealing for that particular model. The recall included a warranty paint. When I took my car in, service manager Ian Hall failed to do an accurate estimate and did not include a pealed the size of a coin in the back of my car. Service manager, Ian Hall and Body shop manager Lisa Coleman have neglected to perform an accurate estimate and both of these individuals and the manufacturer having passing the ball for 4 months now. And, after posting this review I will get a response of “please reach out to this email address or phone number” that’s what I’ve been doing and everybody is absolving themselves from a defect on the sealing paint. I just wanted to post this to warn consumers about the incompetence of this dealership and its manufacturer. Never ever again will buy a Toyota.

This was easily the best car dealership I’ve been to in - jordan.f.liddell

This was easily the best car dealership I’ve been to in my life. The customer service was amazing, Walter especially. They took the time to break down and explain everything to us. No hassling, no smooth talking. Gave us the truth and nothing but. They weren’t just there to sell a car. They truly wanted to give us a good deal and make sure we left satisfied. Next time I want/need a car I won’t even go to another dealership, and if you’re looking to buy a car, go to Merlex auto group. I promise you won’t regret it, and you will leave very satisfied with everything.

The sales person is as kind and answered all my - elsa

The sales person is as kind and answered all my questions. I got a good deal also.

I can not express my gratitude enough for the wonderful - Doc_Bch_Stkrs

I can not express my gratitude enough for the wonderful service Chris Lint delivered. Chris was very informative and open when discussing requesting a vehicle allocation. He answered all of my questions with detail and truth. When the request was fulfilled, he went over my order with me to make sure that it included all the accessories I had requested, and removed the items I did not desire. I made some very specific delivery preparation requests, and he made sure that they were all accommodated. When delivery day came, he made the process as stress free as possible and handled my unique situation with attentiveness. As concerned as I was about issues coming up (I wasn't present for delivery), he made sure that everything was set for a smooth and trouble free transaction. I can't wait to recommend Chris to anyone wanting a new Toyota!

Haley Chevrolet was very knowledgeable about the can I - Pre

Haley Chevrolet was very knowledgeable about the can I bought the salesman was very nice and made sure I had everything I needed

Service department scheduled a recall repair, then tried - Kris Stewart

Service department scheduled a recall repair, then tried to upsell for other repairs. They did not call or text to say the truck was ready. Dropped off at 7:30 am, finally went to service department to pick up truck, it was done at 3:00 pm. I left phone messages and texts prior to going back, and asking when it would be done. Receptionist called after I had already picked up the truck. First time at this service department and most likely the last.

Stephen, Tyson, the best, Josh, Jonah= the best! - Retired flier

Stephen, Tyson, the best, Josh, Jonah= the best! Helped me on my purchased GMC Acadia.

I’m pleased with my experience at the dealership and the - bmw 550

I’m pleased with my experience at the dealership and the staff’s knowledge. They had competitive pricing too.