46 california Audi Dealers

It was the best experience I have ever had when - Porscheman52

It was the best experience I have ever had when purchasing a car. No xx. No hi pressure sales pitch. Completed the whole process in less than an hour and a half.

I’ve been following William around for over 20 years! - LB

I’ve been following William around for over 20 years! Excellent service. He makes it so easy that I barely have to speak !

The best all around and easy to work with they help you - xavier

The best all around and easy to work with they help you out the best they can

Yesterday, I brought my 2023 Q5 to Audi Pacific Service - Calbear92

Yesterday, I brought my 2023 Q5 to Audi Pacific Service since the power telescopic tilt button on the Q5 was not in its proper position- slightly depressed in and angled down so one could not lower the steering wheel. I only chose to go to Pacific since it was the closest dealer in the rain and they said getting a loaner “hasn’t been a problem.” [Background, car was at Audi Long Beach the day before for oil change, but I forgot about the steering column button issue]. Upon arrival to Pacific in Torrance, I was greeted and met Service Advisor, Jonathan. He seemed nice enough. Once I told him of the main issue- he went to physically inspect it and got the shop foreman to look at it to see if it was something easy to fix. [and another on-going MMI and Bluetooth issue that’s known across most Audi platforms.] He came back and said that it looks like “outside influence” and that’s not under warranty. It would cost $310. “If it was something easy to unbolt a screw, I would just do it for you, but you have to drop the entire steering column.” I declined. He also said that if your car was just at another dealer- you should go back to the selling dealer (not possible since in San Diego) or the most recent service dealer since you have a relationship with them on THIS car. This button is on the lower left side of the steering column and slightly recessed. One of the clips on the inside was not holding it in proper position, but the inuendo that “we” broke this is absurd. There’s no physical damage. This is the 1st time (and likely last) that this car has been brought to them- I had a terrible experience with a previous service writer several years ago on my eTron SUV where I asked for my keys back and would not return while he was still working there. I will appreciate Jonathan's frankness. He said that I should take the Q5 back to Long Beach or BH since I have had the car serviced there before and since I have an established relationship with them on THAT car- they had more leeway to offer “goodwill” and cover that issue. I was shocked that when he told me that the button was now inside the steering column since the foreman pushed it in while trying to assess. When I actually got into the vehicle- there was now an open hole in the lower steering column and a loose button. Since this was caused by the foreman and it was returned this way- this is not returning the vehicle in the same condition as it was brought it. Not taking responsibility since I declined their $310 charge. Not acceptable. What’s more outrageous- I took Jonathan’s advice and went back to my regular service advisor at Long Beach today. (Charles is awesome!). He not only greeted me when I pulled up- he already saw my note- personally took the vehicle straight into the service. In 15 minutes, the car was ready. Not even paperwork needed since it was a single Torx screw to remove the lower steering column plastic panel and put the power control button back into proper place. I even got a snack in their new comfortable, location. Moral: stick with Audi Long Beach for your Audi service needs.

Very modern, clean and comfortable. - Jasonbeattyre

Very modern, clean and comfortable. Always a pleasant experience coming by to service my car.

I've been a service customer for years a d Hugo and Brian - KARLENEGRAHAM

I've been a service customer for years a d Hugo and Brian are the best. That's why I'm back. Sean was incredible!

Very helpful crew, Bob and louis went above and beyond - ben440

Very helpful crew, Bob and louis went above and beyond to explain the details of everything we needed to know about our new Audi. Very transparent about everything in deal. Will recommend this place if Audi is in your interested brands to purchase

Paul was great overall. - GA

Paul was great overall. I didn't enjoy a couple of things when he asked me what car I was driving, and when I replied, "A Ford Maverick", he laughed. Not sure what that laugh was about, but there was no need to do that. Also, the parking lot for the test drive was tight, and after the test drive, he took over and didn't let me park, based on the assumption of my driving capabilities, which, BTW, there were wrong. Besides those 2 issues, the rest was a good experience. Before I was ready to leave, Leo Silva showed up to introduce himself, and he was very respectful and friendly. Great interaction with him.

Nothing but world class Philippe is a rockstar no - Iratherbehooping

Nothing but world class Philippe is a rockstar no pressure sales man went over the car and stayed late to make sure I was taken care of , Brenda in finance is a monster !! They have a life time client in me !! I will be back 🤝

When i showed up i was greeted by Ashley Flores. - Ysa

When i showed up i was greeted by Ashley Flores. I did not know what i wanted and she was very very patient and did not mind showing me more cars.

Professional, knowledgeable and easy to talk to. - LLMAGNANI

Professional, knowledgeable and easy to talk to. Kept to the deal with no hidden costs.

I had an amazing experience today in leasing a new Audi - gbbarroso13

I had an amazing experience today in leasing a new Audi Q5 at Audi San Diego, This is the second time I leased a car there. Lucas, the sales consultant, listened to my requirements and delivered everything that I asked for. Lucas is very knowledgeable, proactive, and a great ambassador for the Audi brand. In addition, Lucas is honest and has integrity. I highly recommend Audi San Diego and Lucas.

The best dealer I have ever been- I felt like in family - laurentkhaiat

The best dealer I have ever been- I felt like in family and between Nadia the General Manager to her son Shafiq and my salesman Mo and all the staffs there from low to high were all fantastic so I thank you

I’m. - Ly phan

I’m. Happy with all your service there every one excellent job perfect customer care and answer all my questions

Awesome support and exceeded customer experience from - Awesome Support Chris.

Awesome support and exceeded customer experience from Christopher Pitambara. He so good at follow up with my after service and listened to my feedback. Took care after service issues addressed and I am happy about the issue is fixed. 5 Star for him and well deserved for rewards and promotions. Great work Audi and always happy driving.

This review is because of the outstanding service that - Brooke Miller

This review is because of the outstanding service that Nazila provides. Her consistent commitment to excellence allows us to feel confident in the service provided.

Had a nice experience with the folks here. - Angy

Had a nice experience with the folks here. Eventually the pricing didn't work out because I felt lowballed at my trade in cost, but the people were nice and transparent and I got the feeling that they tried to help me out as they could.

I brought my car in for servicing and my representative, - Creativedge1

I brought my car in for servicing and my representative, Jerry Martinez, provided excellent service through clear and thorough communication and facilitating the work with ease and friendliness. Thanks you for such good customer service!

My experience with Escondido Audi was seamless from start - ehaligowski

My experience with Escondido Audi was seamless from start to finish. I would highly recommend this dealership to anyone who wants to buy an Audi. This is my first Audi and I'm wondering why did I wait so long to get one? I wish I started at Escondido Audi to start working with Alan was a shirt, sheer delight.

Great service. - Probowler715

Great service. My service advisor is very professional and courteous. She a great asset to the Audi Family. Many thanks

The service department (Steve) was very helpful as he - S. T.

The service department (Steve) was very helpful as he explained the difference in shades for tinting my windows. Lance was also very helpful in setting up the appointment and explaining the differences in costs.

Great salesman and the service department workers was - KEIYONCHISLOM14

Great salesman and the service department workers was cool and friendly. Car was nice and clean and coffee was excellent.

Upon arrival, a customer service rep approaches my car to - Rhazel

Upon arrival, a customer service rep approaches my car to get my info and appointment details. Then I'm guided to my assigned service writer who goes over the required maintenance of my car. I usually choose to stay in their clean, beautiful lobby. They provide hot / cold drinks and snacks while you wait. But they offered to Uber me home and then pick me up when the job is done. I'm kept in the loop of what's happening to my car and any last-minute discoveries that need to be handled so I can make a decision to confirm for them to proceed. The mechanic even sends a video of the things he's done and found on my car. At the end of my appointment, the service writer approaches me and gives me the breakdown of costs. I am then led to the cashier to pay and then given my key. I will find that my car is washed and cleaned waiting for me.

Expensive replacement of 4 injectors, for $3000. - jpviel

Expensive replacement of 4 injectors, for $3000. Had a 9:30 appointment on Monday April 28, for diagnosis of engine light warning. Took until Tuesday late afternoon for Dx to receive estimate. Work wasn’t completed until late Wed. Not acceptable. Jamie Nan was very good at diffusing my disquietude.

This is absolutely the worst Audi store in the world! - occustomsteve

This is absolutely the worst Audi store in the world! All they do is lie to their customers and commit fraud on the daily. As a previous employee I can tell you first hand They do not CPO cars until they are sold and sometimes they don’t certify them at all. They also rip off the customers by charging for a ceramic coating that they NEVER put on the car. Believe me you are getting scammed from the minute you walk in the door! The GM is an incompetent fool who encourages his staff to lie and defraud the few customers that they actually do get in the door. STAY AWAY FROM THIS STORE!!! There are dozens of other Audi stores that will give you the proper treatment a True Audi customer deserves. Buyer beware at this store!!!

I recently had the pleasure of meeting Erik Crosson. - Omar Castro

I recently had the pleasure of meeting Erik Crosson. I couldn't be more satisfied with the experience! From the moment I walked in, Erik - was professional, knowledgeable, and genuinely committed to helping me find the perfect vehicle. Moreover, Erik had me work closely with Mehrad Navid, who went above and beyond to find me the best interest rate and monthly payment. I appreciate the team at Audi in Calabasas.

Great technical expertise but they can be overloaded thus - henryskgoh

Great technical expertise but they can be overloaded thus work is rushed leading to quality of repair.

Recently purchased a car from Santa Monica Audi, and Sean - Adiss

Recently purchased a car from Santa Monica Audi, and Sean Mollabagher was great from the time I submitted my inquiry online till drove the car off the lot took only a few hours. Sean was Very professional and honest a great person to deal with when you go to Santa Monica Audi ask for Sean not many people like Sean are around these days

I have been going to DTLA Audi for almost 20 years. - elziewheeler

I have been going to DTLA Audi for almost 20 years. Best service, professional, friendly and consistent with their service.