I don’t usually leave long reviews, but my recent - Sandy S.
I don’t usually leave long reviews, but my recent experience at CMA of Martinsburg, WV absolutely deserves one. After my previous car was totaled by a deer, I was dreading having to go through the stress of finding a replacement. Anyone who’s had to unexpectedly shop for a car knows how overwhelming it can feel. Thankfully, I connected with Allyssa, and from that very first phone call, she completely turned my situation around.
I had seen a vehicle online that I was very interested in, and Allyssa immediately put my mind at ease by holding it for me until I could make it to the dealership. That small gesture alone meant so much, because it showed she truly cared and understood what I was going through. When I arrived, she greeted me warmly and took me out on a test drive. I was beyond impressed with how knowledgeable she was, she didn’t just point out the features, she took the time to show me exactly how everything worked and made sure I was comfortable with it all. She patiently answered every question, never rushed me, and really helped me feel confident that this was the right fit for me. Allyssa went above and beyond to make the whole process smooth, personal, and even enjoyable, something I didn’t think was possible after the stress of losing my previous car.
Once I was ready to move forward, Tyler stepped in to handle the paperwork, and he was equally amazing. Financing can be one of the most intimidating parts of buying a car, but Tyler was professional, transparent, and incredibly helpful. He worked diligently to make sure my payments stayed exactly where I needed them to be and that everything fit comfortably within my budget. He explained everything clearly and made the entire process quick and painless, which is a rare thing to be able to say when buying a car!
Between Allyssa’s kindness and expertise and Tyler’s efficiency and professionalism, I couldn’t have asked for a better experience. From start to finish, I felt like I was in great hands with a team that genuinely cared about helping me, not just making a sale. I left CMA of Martinsburg with a vehicle I truly love, and even more importantly, peace of mind after such a stressful situation.
If you’re in the market for a vehicle, I HIGHLY recommend reaching out to Allyssa and Tyler at CMA Martinsburg. They turned what could have been a nightmare into one of the best customer service experiences I’ve ever had. Five stars isn’t enough!
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