I rarely post reviews, but the buying experience at Fort - Dustin.norman91
I rarely post reviews, but the buying experience at Fort Wayne Toyota was awful enough to warrant one...
I called regarding a new Toyota Sienna I found online; we agreed to a price and I placed a deposit to hold the vehicle until that evening when my wife and kids could go make the purchase. Despite them knowing we were coming, a grand opening party with 100+ corporate people filled the showroom. Despite them knowing we were coming, they did no prep work before hand and we sat there at a table for an hour before finance decided to make an appearance. By that time, my toddlers were disruptive enough where I left with the kids and let me wife sign for the vehicle as it was going under her name. She was explicit on telling finance she didnt want any extra crap added like warranties. Lone behold, he slipped in almost 7k worth of added stuff after my wife made a mistake by expecting honesty and evidently signed the document. It took me 48 hours of persistent calling to get somebody to remove those service agreements. Then, they STILL have the nerve to come back and claim that they shouldn't have kept us at that lower interest rate and needed to raise the rate or shorten our loan terms. This conversation occurred a week AFTER we signed a new contract. What?!? Even after appealing to the GM, I was stood up. It took a threat of returning the vehicle on the basis of failed financing that got them to finally honor the original loan terms.
Furthermore, there was an entire feature advertised online that was not on the vehicle. In fact, its not on Siennas at all (but it is a Toyota feature).
Before the loan issue was resolved I made a complaint with Rohrman Auto Group. They've never followed back up with me. I've never heard an apology from the GM (or any words for that matter). No compensation or free service offerings. At a minimum, they could have apologized for not warning us about a grand opening party that night which caused a very distracting and sour car buying experience - but not even that. The sales and finance people we worked with are shady and dishonest, which is wild considering how easy we made it for them to earn commission on 60k. Clearly this dealership and automotive group are ok with that behavior. For that reason, they've earned their 1 star and won't receive our business again.
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