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Great and easy to work with! - nicole5377
We stopped in to check out a truck that we had looked at and wanted to test drive it. We were waiting on right away. Josh McCauley helped us figure out what we wanted to spend for sure and went with us for the test drive. When it came time to negotiate he was never pushy and very honest. Was so nice because I’ve had some pushy sales people in the past! Would bug from again!!!
Top Reviewed Specialists At This Dealership
Jeep Brand Ambassador / Performance Expert
Easy to work with and helpful - sfletch77
I had great help beginning with looking at vehicles online from Bailey. Once I narrowed down what I wanted I came in and did some test drives with Jace. He was helpful and helped steer me towards the vehicles I was interested in. My only disappoint was the amount I got for trade-in. Some of that was my own fault for not trying to get more for it. From there, I dealt with Dan for finances. He got me a good deal right away, signed all the papers, and I was out the door.
Great customer service/Great people! - Kelso
Having never been to Deery Brothers before, I didn't have any certain expectations. But, everyone from our salesperson, Dave, to our Finance guy, Steve - everyone was very friendly, honest and truly wanted to give us what we wanted.
Price changed ----but they made it right! - flex
Price of car misrepresented from what was shown on the lot versus what it was sold to us for. We thought price included all fees, but reality was that it was $1200 higher then listed price. We should of caught the error then, but because of misleading financing sales that only shows monthly payments and adds on high price insurances we missed it. The frustrating part is after I called them the next morning, they have refused to do anything to correct the error. leaving me to believe it was intentional.
As a follow up to the above comments, the issue was finally resolved. We were fortunate that we had a copy of an online ad that had the posted price on it. I highly appreciate that the General Manager, Mike, spent a lot of time researching the issue and discovering that the vehicle was actually priced lower than what we were charged. They are making it right and issuing us a full refund for the difference. We are a very satisfied now, because upto the pricing issue, they were the most enjoyable dealership I have ever worked with.
great service! - james d conerd
when i purchased a car from birdnow the salesman cary was fantastic. made the whole process easy...and the service department is the best ive ever seen!! no matter whether you walk in the front door or the service door the staff makes you feel like your number one!! ive never seen a business do such a great job in customer service and customer care.!!
Easy yo work with - Lisa3
The staff is very friendly and took the time to explain all the paper work. Very organized. Over all a nive experience. Would recommend Champion Auto for your next car purchase.
Pretty Great! - LaDuska
Made the sales process quick and painless. The visit was nicley prepared and put together. Went over info thoroughly. Kelsey and Jerry did a great job answering any question I had before I left that lot. The test drive was very casual and informative about the vehicle. Later when I decide to purchase another vehicle ill definetly be giving Kelsey a jingle!
I had the check engine light come on a couple weeks after purchasing the vehicle but it was a quick and painless fix of just my system just needing to be updated. which didnt cost me another penny. Over all please with my visit.
Friendly people, great service - scotnkiz
We just had the best experience purchasing a new pickup from Deter Motors. Everyone from Chaz Terry to Kate Hepler were great. It was actually fun. You can't say that very often about a vehicle buying experience.
Smooth Deal - Patrick Lamb Lamb
Great to work with! Gave us what we needed in trade and there was very little haggling involved. Straight-forward and honest people. Offered us the opportunity to make the decision as to whether the vehicle was a good fit for us.
Very easy to work with! - RoyT
It was a very nice experience, the dealership had the truck ready for us to test drive, did find a small issue, which was taken care of right away. Financing was done right on the spot, which did not take very long, we got a great rate! Great to work with such an efficient group.
Will direct my friends to Thys - MissTerial
We first went to Thys because they had a Pacifica with the features that we wanted, and were looking for a test drive. We continued working with Thys through our buying process, because of their upfront and honest salesmanship. We worked with Dave Koch throughout the process, and he was up front with us on how the Pacifica compared to the Honda Odyssey, and was straight on the pros and cons of each vehicle. We never felt any pressure from Dave, or anyone else at the dealer, and felt he was always working to get us the model/features that best met our needs, and at a fair price. We ended up ordering our van, and Dave went out of his way to kept us up-to-date with where the vehicle was in the building process. Thys is an hour away from our house, and even though there or other Chrysler dealers closer to us, we chose to continue shopping at Thys. They are a small town dealership, and you can notice that personal treatment that they give their customers. I will be happy to point anyone to Thys for their next vehicle purchase.
They were extremely busy but found the right vehicle for me. - chiefsfan
Overall everyone was very friendly and knowledgeable about their vehicles and how to sell them. Very nice and up-to-date on all their facts. The test drive clinched it for me.
Great experience - Shannonan
We have purchased several vehicles from Wittrock Motors and every experience is a positive one. Kevin and his team are the best in the business.
Great experience Derrick was amazing recommend anyone to him - Tiffers014
Noble was a wonderful place for my first experience to buy my Jeep! Derrick did a excellent job on assisting me with my purchase. The finance Tim and manger were both great to work with. I will definitely be telling everyone to come to Noble to work with Derrick and I will definitely be back. Thank you Noble and Derrick for helping me with my purchase! I love my NEW Jeep!
Looking for a pickup - EdSass
I was looking for a used pickup but you guys had a left over 2016 so I bought it. I was really happy with the 2016 Dodge Ram 1500 Big Horn. Everything was great I loved it. Then we went camping pulling the camper. Everything was going good until all of a sudden it just quit running!!!!!!!!! It only had a little over 2800 miles!!!!!!! I wasn't a happy camper pulling a camper on our 1st time out pulling it and it quit running!!!!!!!! Now I need a new motor. Even though it's under warranty it's just the principal I don't have my new pickup because it's BROKE DOWN!!!!!!!!!!!!!!!!!
Great help - Dalmichel
Very easy process with no pressure. Teo gave me my space with I loved. He was so friendly and helpful. Next time I buy or my wife buys I will go directly to Teo.
Great job - Tonydawn
They were all amazing. Everyone did a wonderful job. Thanks. Will definitely recommend and return in the future. Made everything possible for my new ram.
Awesome experience - Mudmans
Awesome experience very accommodating got the van that I wanted the staff was great Scott Steave and Jim and Logan We’re great I definitely will be shopping here in the future
Great service oil change - L. Brecht
My service consultant, Stephan, is very helpful and knowledgeable when I come in for service. He treats me with respect and treats me as family.
Jeep go - Erica999
Fantastic experience working with Fred Whaley-thoughtful, kind customer service with outstanding attention to detail. Streamlined purchase process and very responsive to questions and concerns. Thanks!
Stop Here First - Allan Sundermeyer
I've been a satisfied customer of Brown's in Elkader for years; since 1993. If you're absolutely in love with your current dealer do yourself a favor and get your best deal, then go to Brown's. I don't care what your vehicle situation is; at the very least go there for any repairs or service needs. They go out of their way to accommodate you. Friendly staff and comfortable waiting area. Plus they give you updates as to where they are on your vehicle's progress.
Great experience Turpin Dodge Chrysler Jeep - Dave M
Mike S. was fantastic to work with. Straightforward in dealing and no pressure. I enjoyed the test drive, discussion and explanation about the vehicle. One of the best car buying experiences I have ever had.
Questionable Standards - Emily
We had a disappointing visit with this dealership. We reached out inquiring about a specific vehicle asking several questions and was told it was in great shape and ready to be seen. A couple days later my husband and I make the 100 mile trip to visit the dealership.
A sales lady was very quick to engage us and provide assistance as soon as we stepped out of our car. She found the vehicle that we were considering and I excitedly opened the doors. I was surprised when it turned out there were magazines, coins, straw wrappers, etc. throughout, as well as other personal products in the cup holders and console. The interior was a light color and there were dark scuffs and smudges. I could feel crumbs beneath my legs and an empty water bottle rolled off the console during the test drive. My initial impression was of disgust and sheer disappointment as the vehicle wasn't prepared for sale. We looked briefly at a second model which didn't have trash in it, but did have quite a bit of dog hair in the back and should have been vacuumed.
We have been to many dealerships over the last month and I have never seen cars shown in worse condition. We were told that the vehicle was being used by one of the employees as a demo which was supposed to excuse the condition it was being shown in. The vehicle had 2500 more miles than listed online and no adjustment were made to the price. We were told the "computers glitched" and already marked the price down below where the dealership was making money.
Bottom line is that we walked in ready to buy this vehicle. We understand it would get cleaned prior to obtaining the keys. However, this was the first impression we had with this dealerships professionalism and commitment to the customer experience. We ended up leaving the dealership questioning their standards, it wasn't worth the drive out for us.
Excellent customer service - Tpbball25
Bob and Keegan were excellent to work with. Efficient, knowledgeable and professional. Highly recommend Stew Hansen’s for any new or used vehicle purchases or trade-ins.
Very good no pressure sale - Brettcamp
The salesman was very nice and answered all my questions. Didn't try to press me into something I wouldn't be happy with.Excellent transaction
Old school ‘let me get my manager’ sales model - Dls
Eric was a nice guy but has no business being in sales. Was ready to buy a vehicle but he had to talk to his manager - related a price that was close but wouldn’t let me speak to the manager. Even when I called the manger directly he had Eric call me back. Silly model and a lost sale. We weren’t that far off - but Eric had no idea or authority to discuss price; lots of overhead to lose a sale.
Do not use this dealer - insists on their lenders - Unsat
GM should remove all affiliation with this dealership. I should of known from the first time I walked in the showroom and no one asked me if I needed anything. I finally walked into a cubicle and asked if I could get a brochure. The person said they no longer have brochures and I could get the information on line. Then they walked away.
The prices are good, then you get there and start the loan process. From the very first visit they continue to ask for you to use their lenders. When asked for the interest rate, they never gave an interest rate just “it could be 5% to 8%”. This was after knowing the credit score.
They do not return calls. Could not get the sale price quote in a timely manner. Could not take a test drive because they would have to move too many cars to get the car you want to test drive out. There was a deadline on some discounts that was missed due to price quote delays and the salesman having the day off.
Even so, I continued to try to work with Vaughn (I know, I know - not wise on my part) and it was absolutely the worst car buying experience I've ever had. I've owned more than 20 cars in my lifetime, so the experience of purchasing a vehicle is not new to me. What was new to me, was realizing that this Dealer does not make any effort to accommodate buyers or make a sale.
The worst part was because I did not use any of their lenders, they would not release the vehicle until they received the funds. WHAT?? Yes, even though my nationally known bank’s “ letter of credit “, a legal document, guaranteed the loan amount. Vaughn was insistent that they would not release the car until they received actual payment. They do not require having actual payment from their lenders before they release the car. I asked them if their lender could match my banks interest rate and they said no. Most banks, of course, will not release funds without the proper paperwork to include being put as lien holder on a title.
For several weeks, my bank went out of their way to develop some type of compromise, but Vaughn was insistent on having the funds first or using one of their lenders. I offered a HUGH downpayment of 30% of the price. After weeks of trying to find a compromise, Vaughn stated that they would not accept my bank’s letter of credit. WHAT? Vaughn then finally stated the only way to purchase the vehicle was to use one of their lenders. This is no way to do business.
So in the end, "Vaughn Automotive" WILL NEVER get business from me again or whoever I know. Good luck to whoever goes and deals with them. Using this bullying tactic on using their lenders is unacceptable. This is what gives car salesman such a bad name and now I can see why.
Remove the Vaughn car sticker and do not advertise for this dealership.
We are also wanting to purchase a new truck in the coming year. I wouldn't return to this place for a free, fully loaded truck. Don't waste your time driving to this dealership, it's worth paying more money at another place. Do yourself a favor and keep looking. If you'd like to have a real, customer-oriented buying experience, then stay away from this place! Find another place to spend your money.
Not a waste of time - jody911
Purchased my car from Gene Lorsung at Junge Center Point. Should have gone here first and saved a lot of anguish and time. Not only did he bring my car from North Liberty he spent the time answering all my questions he also showed us the features on the car. He listened to us when we advised we had other financing and was very professional about it. No pressure for us and reassurance we made the right choice. Thanks Gene for making this so simple. My recommendation would be to start here. You won’t be disappointed
Bad car service - Rex Wilson
We bought a 2012 Dodge Grand caravan and they wouldn't show us the service records on it. Then after we bought it the traction control light came on. We took it to them and they said it would come on by its self. Wrong answer I had 5 different mechanics tell me it won't come on by its self unless u hit the button. I had to take it to uptown motors to have them fix it right. Now we just spent alot of money in plugs coil pack and fuel injector cleaning service and 2 new tires also. So I say kreigers can take there cars and stick them where the sun don't shine and I will not go back there at all. So do not buy from them they will not show u anything on the service records at all. I asked for them more than once and they never would get them out fore to see.
Oil Change and Tire Patch Gone Horribly Wrong - Preemo
Pritchard Family Auto Stores
Went in for an oil change and tire patch on 1-10-18 is how this nightmare begins. After waiting two and a half hours I get my car back with my painted rim all beat up. Six of the ten spokes had chipped paint and the edge of the rim was chewed up from the tire machine. They ordered me a new rim, the color was off badly. I suggested i know someone who paints they said no. So at this point for $200 this problem could have been fixed. The service manager "Danny" tells me thats all they are going to do its now my problem. If i wasnt happy, and why should i be, i could talk to "Mike" at the south location. This guy took a week to get back to me only to tell me Chrysler isnt getting back to him and I should call them. So i do his job for him and call, had no problems getting someone. They tell me im not a dealer etc etc which took 10 mins. I get them a quote to have the rim painted, that Mike ASKED for mind you. Instead they used their "Wheel Guy" that all of a sudden appeared out of nowhere over a MONTH later to paint the rim. The rim looked like it was sprayed with rattle cans and the color was completely off. I told Mike it looked great and never went back. I am having the rim done at MY expense so I can once again have 4 rims that match. This process was long and exhausting and in the end, they did win. The simplest of car maintenance this place managed to foul up completely. Way to lose a customer and risk your reputation for a $200 fix. Well done. If I could rate them no stars i would. Bottom line go somewhere else, anywhere else.
Deery of Ames Chrysler Dodge Jeep Ram
Brad Deery Motors