61 Massachusetts Ford Dealers

Nothing but good things to say. - mrien93

Nothing but good things to say. Harry was great, informative, not pushy, and the entire process was smooth. Got a great rate on my loan and the finance guy was also extremely nice and informative. No regrets, I got a great truck for a good price.

Herb Chambers made the entire process from start to - Mam

Herb Chambers made the entire process from start to finish so easy. They brought the car of my choice to my home for the test drive and when all decisions were made, they delivered the car to me with inspection and registration completed. Extremely happy with the whole experience.

I always receive great service at Walls Ford. - Jdcarlisle

I always receive great service at Walls Ford. They are a dealership that always let's you know what you may need but never push anything on you.

Colonial service is always excellent. - vail01752

Colonial service is always excellent. As a one driver household the pickup and delivery is especially appreciated.

dean childs is a good guy very knowledgeable and knows - ddncb40@aol.com

dean childs is a good guy very knowledgeable and knows the products he sell.100%

I had spoken to Christina after doing some of our vehicle - seascape76

I had spoken to Christina after doing some of our vehicle search on line. She was very helpful and friendly. She made our appointment for later that afternoon. Our salesperson Edison was great. However the woman Heidi who handled the financial paperwork affected our rating of the dealership. I realize that it is her job to try to sell the extra warranty and maintenance contracts. We had already declined those with the salesman. When I asked if these were the same things we had already declined she became confrontational saying “what are you going to do if the electronics break down”. “What will you expect us to do for you when that happens”. I will admit that I then became defensive in my conversation with her. But I am the customer. I apologized and asked if we could start over. But as things went on I am not sure that she ever really tried to change her attitude toward us. Then she asked about Gap Insurance. We declined and she then siad in a condescending tone “Do know what that is?” Ultimately we decided to take the warranty but as I look back we feel we got bullied into it. Honestly my husband and I wish we would have considered getting up ,calling the sale off and walking out of the dealership. After deciding on the vehicle within 15 minutes of our arrival, we ended up being at the office for over 2 1/2 hours. Part of this trying to deal with the protective freezes on our credit reports and trying to deal with getting that problem solved without being able to talk to an actual person on their end. I realize that is certainly not the dealership problem but I think that just added to frustration on our end. Again not the dealerships problem. But I have never been treated so poorly as a customer during the he final paper signing. Again our Salesman was terrific (10 out of 10) which helps brought up the average rating of the dealership to a 3. Sadly how we were treated seems in contrast to Amy of the mission statements that the dealership makes about how they want to treat their customer UPDATE to our previous review When I wrote this review last Sunday I felt it was an honest review of our experience. For the dealership , it certainly was not very complimentary. Honestly I seldom answer these surveys and often wonder if anyone even reads them or cares about what customers say. Technology is used these days to easily stand behind making negative statements about others. But I also feel that it is even more important to point out the good things when they happen Which brings me to the reason for revisiting my first review. Well the management at Balise Ford did read my review and did genuinely take steps to make our experience with the dealership a positive one. I had stated before that our salesman would be rated a 10 out of 10. But after my most recent experience with the General Management at the dealership I would change my overall rating to 4.5 stars. Their most recent action to improve our experience really does show the importance they put into their mission statements regarding how they want to treat their customers. That is something that can be hard to come by these days. For that reason we wanted to come back to give an honest and updated assessment of Balise Ford

Kyle handled my less than enthusiastic reaction to my - sunshine1010

Kyle handled my less than enthusiastic reaction to my bill with such grace. I kept xxxxxxxx and he kept smiling and offering support….makes me smile lol!

Chris was a pleasure to work with. - mikejhurley

Chris was a pleasure to work with. Professional, Knowledgeable & Courteous. All repair work was explained carefully before any work was started. I have worked numerous times with Chambers Ford and will continue to do so because of how business is conducted. Regards, Mike Hurley

Jim was awesome great , he was able to get me into my - longtinjason

Jim was awesome great , he was able to get me into my truck very fast can’t thank him enough.

Joe & Nick treated me like gold. - Tholla45

Joe & Nick treated me like gold. I wouldn’t go anywhere else. They are true professionals

Extremely pleasant staff, super knowledgeable and treats - roninwilco

Extremely pleasant staff, super knowledgeable and treats customers like family! Truly a customer first dealership and will recommend to anyone looking to buy a new or used vehicle!

Thanks for the Great Service! - mjd9509

Thanks for the Great Service! My Maverick is exactly how I ordered it and is great so far!

Sarat Ford in Agawam, Massachusetts has always been my - kbrown

Sarat Ford in Agawam, Massachusetts has always been my place to go. I try every brand they carry and still go back to the Explorer Dan Krupa sales person always gives me the best customer service possible Jeff Sarat through financing always does the best that he can for me I wouldn’t shop any other place. For my vehicle needs. Sarat Ford is my go to and my family go to for all our vehicles.

This was the second vehicle that my family has purchased - Michael M

This was the second vehicle that my family has purchased from Greico Ford. I called Bob Childs again for the second vehicle because it was a great experience with the first vehicle. Bob goes above and beyond to make it a great experience. Emma was great when I picked up the vehicle, and Laura from service was very accommodating and professional. These 3 team members made it a great experience. Highly recommend this professional team.

purchased not 1 but 2 vehicles from the young lady… 1 - mrmarshallvet

purchased not 1 but 2 vehicles from the young lady… 1 truck and another for my wife… thank you roberto and t.. if anybody is looking for a vehicle.. empire ford is where to buy..

I have product loyalty to Ford and dealer loyalty to - far1951

I have product loyalty to Ford and dealer loyalty to Mathieu Ford. Anyone can sell a car but what has kept me coming back was the Service Department. Good job!

I will never buy another vehicle anywhere else! - Jenna Peloquin

I will never buy another vehicle anywhere else! My husband grew up in the area and he and his family have always purchased their cars from Lamoureaux. Being from RI and having bought my cars from other larger dealerships I was skeptical to say the least. The second I stepped into the doors, however, right off the bat I could feel the difference. Being smaller and family owned they truly take their time and answer any and all questions that we had! Jordan was our salesman and for only having been there a short time he was extremely knowledgeable. Everyone that we dealt with through the entire process made us feel extremely comfortable and treated us like family. We will never go anywhere else!

Great place to purchase your next new or used Ford. - Shawn

Great place to purchase your next new or used Ford. Peter Leger takes care of business. Comfortable and easy.

I was pleasantly surprised when I found out that you - rcbcconroy@gmail.com

I was pleasantly surprised when I found out that you could come to my house. Then the service I received was the best. He took his time to educate me on the upgrade. I will tell my friends about the great service. Thank you.

Paid $40k+ for a truck 15 days ago and they still haven’t - DisgruntledACK

Paid $40k+ for a truck 15 days ago and they still haven’t put the rack on

From the time I walked in the door until I drove off the - Jody Olech

From the time I walked in the door until I drove off the lot things could not have gone smoother. I had many questions as to whether I should lease again or keep what I had and go with a loan. Between Bill, Cody and Richie their answers resulted in me leasing another Ford Escape. This is my 3rd one, all from Marcotte. I can't thank them enough for making the experience so pleasant. If you are in the market for a new car, take the time to visit them, you won't be disappointed.

I needed a routine oil change. - Ed

I needed a routine oil change. They were prompt in adhering to the appointment time, got the oil change done and fixed a leaky tire, within an hour.

Service has been exceptional. - outbidwar

Service has been exceptional. No surprises. Always upfront. Advisers always helpful and courteous Service teçhs on their game. Bottom line. Great service from a great dealership

Dealership is awesome. - sinclairj

Dealership is awesome. From sales to helping with financing, and service. Can’t ask for anything better. Professional staff with no pressure sales.

Wareham Ford is my local dealer and this is my second - Andrew

Wareham Ford is my local dealer and this is my second purchase. I came back to Wareham Ford for the care they take in making the customer experience, hassle free. I am always treated with respect and as a priority customer.

I bought a f150 5 liter 8. - Unhappy

I bought a f150 5 liter 8. Brand new. Engine uses oil first consumption test i asked for they did not do next time i checked oil level it was noticeably down. They said it was less than a quart between oil changes. They did some stuff that has nothing to do with oil consumption. Said it was was in spec according to ford. I will not buy another ford an definatley not from them. I have not be back in fact i am looking to replace with a chevy

Service department is always pleasant to deal with and - Wkucharski22

Service department is always pleasant to deal with and always services the vehicle at the scheduled time.

Excellent and professional staff across all departments. - M. Edward Jewelers

Excellent and professional staff across all departments. They made selecting and purchasing my Ford F-150 both fun and educational, and comfortable. Very happy with the purchase and have certainly found a dealer that puts their customers first!

Bill was a fantastic sales consultant. - michael.b.dangelo

Bill was a fantastic sales consultant. I never felt an ounce of pressure, got a fantastic vehicle, and can't say enough good things about the experieince.