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Awesome people! - Jczapansky
Great staff!. They have renewed my faith in the car buying experience. Very friendly and down to earth people. Wonderful comfortable environment. We are very pleased with our purchase.
Top Reviewed Specialists At This Dealership
Great experience and no hassle! - Ward
Ray Ortiz helped us out. It was such a smooth and easy process. Which typically buying a car isn’t always like that. They made it a great experience and worked with us.
Best Service Ever! - Girdy1978
Derrion was very personable and friendly. He was not forceful and was understanding of my situation. The finance team was able to help me without judgement. I was very pleased with this purchase.
Painless - Dwp
Called before hand to get ball rolling. Was hooked up with sales person soon upon arrival. Minimal time spent in waiting area. Thank you mark for all your assistance.
Internet Sales Manager
Internet Product Specialist
Love my Jeep! - JTrench21
Great place! Shawn is a great salesman!
Me and my husband love our Jeep!
We can’t wait to travel and enjoy my new car!
Oil change - zawxul
Walked in an got an appointment. Had left a message as instructed a couple of days earlier, and hadn't gotten a response within an hour and a half. Thought that looked bad on department. Got oil change the same day. Guy at the counter was very helpful.
FCA Master Certified Sales Consultant
Keep it simple. - Mudogger
Don’t like open concept for customers negotiating on purchase. Dennis urban was very helpful in explaining all questions and completing the purchase as fast as possible.
Very good customer service, just a long wait. - KK
Customer service was awesome. Chris took good care of us and showed very good customer service there was a gentleman that stepped in and offered assistance when we were in the waiting area and a young lady that we paid and they both showed excellent customer service. The wait was longer than expected and that is really our only complaint. They were very busy tho. They do provide a cool and comfortable place to wait and that is appreciated. The tv helps past the time. Thank you.
New Car Sales
1500 Eco Deseil - MMHHCGC
They replaced the fuel system under warranty . this is the 12 time the truck has been in to the service department and every time they have been very helpful.
So blessed! - dawgssr08
They work with me and my not so great credit. It’s been a wonderful experience. I couldn’t ask for a better hometown environment and experience.
Great experience! - emonty8
I bought my first truck at this dealership and was impressed not only by their selection of vehicles but also by the customer service I received. I have been back to this dealership to look for certain vehicles and their service has remained consistently outstanding. Their employees always seem positive and ready to help! I will return to this dealership for my next purchase.
Very professional and helpful whatever we have needed done. - Jonathanfreeman7
We have always been treated very nice by everyone and they have always been very thorough with our vehicle. We had a recall and they were very efficient in getting it fixed.
Out of State - Racer23
Found Hometown Dodge on RamTrucks.com. Sent a message & heard back from Andy H. immediately. We drove 10hrs to purchase our Ram. They are outstanding!!
AMAZING experience!! - Christi
Jamie made this an AMAZING process!! He made me feel comfortable and appreciated!! I highly recommend Johnny Roberts Motors!! Let Jamie help you!! AWESOME experience!!
Good car buy experience - Bill
Chris Dockery was great to deal with. Very helpful in getting deal finalized. Also, Rick in service department was very good and helpful to deal with.
Great new car buying experience - Darrel
Patrick Hill made my buying experience pleasant. His honesty and easy-going nature makes buying a new car easy with very little stress. The pricing was straight forward with no surprises. Patrick took the time to go over all the features of my new truck without the feeling of being rushed. I'll go there for my next automobile.
MVP'S - Ram1500 MVP'S
The team there is like no other, well rounded. Kind, helpful and know how to get it done... Love it!!! Thk u Bob Howard ur team are champion's...
False Advertising and bait and switch - Wendypooh35
Well who would have thought Westpointe would turn into David Stanley. I have proof of their FALSE advertising, you know the whole bait and switch like David Stanley does. Advertise one price and then they won’t actually tell you how much the truck is. I do not want any of the people they have that comment back on bad reviews to waste my time. This would have been my 4th vehicle from them, but when you won’t tell me prices and obviously are trying to break it off in me that is NOT okay. The main person I deal with is Bruce and sadly he wasn’t there because I truly believe if he was none of this would have happened but I could be wrong. I have screen shots of the online pricing from their website. What else would you call this and then they say well you can’t apply the rebates and discounts together or tell us how much the truck was, could not get a price period. I told the gentleman this was false advertising and he told me it wasn’t. Unmmm YES it is and not only that they wanted to give us payment of 715$ a month at 84 months!!!! That is 60k...... okay yeah your online prices aren’t false huh???? I added more prices and pics to show everyone! Please tell me how a truck doubles in price!!!
Poor Service - Andy123
Arrived at the service department as soon as they opened (7a.m.) for the express lane oil change. Nothing express about it. Took an hour and a half for an oil change. That is only because I asked they pull my truck down so I could leave, and then miraculously my truck was done in 15 minutes. They had about 12 bays (some still empty) and I was the 6th or so car.... Should not have taken that long. It is either false advertising or poor management, either way something needs to be fixed. I will not go back. On a positive note my service advisor was friendly and professional.
Oil. Hangs and recall completed - Rockinr
Great service and job well done. All requests were met and in a timely manner. Personnel were professional and listened to our concerns and did their best to meet them.
Arrogant and rude. - JMay89
Do not waste your time at this dealership. They treat you with contempt. I went in looking for a truck worth over $50K and they couldn’t have been more dismissive! The took me for the test drive and then I met the service manager. He was dismissive and didn’t take me seriously as a customer. After making me wait for over 15 minutes for a price he then said, “their internet was down” and he would have to email me a quote later. Surprise surprise .. it never came. If you like being mistreated and your time wasted, this is the place for you!
Great dealership for my first car buying experience - Azngirl_charger
I thoroughly enjoyed buying my car through Bob Moore. Preston Washington was very helpful. Would buy another car from them again. Waiting for a financing officer took a little longer than anticipated, but it was a Saturday. I am happy with my purchase!
dishonest, shady - pissed
We agreed on a price, received a sales agreement, wired the money, then they tell me they sent it to the auction. very Dishonest!!!!! I would think long and hard before dealing with these folks.
David stanley now looks greats - rus
Major waste of time and a ripoff. Had the car a week and then get a call from them wanting to up my payments $200.00! Sales manager is ignorant and a s
Great experience! - Rancher
We just purchased a Ram 2500 and were very pleased with all the staff. Shawn did a great job in sales as well as the other staff with all the paperwork. We would recommend this dealership.
Customer Service - Dustin1333
I would highly recommend Roberts Auto. It was the quickest and easiest car buying experience ever. I worked with Sher and she was great! Everyone was very nice and helpful.
Cheated us.. Never buy from them again! - Tony/Rhonda Prichard
We are 15+ years loyal customers of SW...bought our 6th Dodge in Feb. 2019. will NEVER buy from them again. Cheated us out of $. A know issue we were never told about "cylinder head". Took it to my personal mechanic twice to have spark plugs changed and coil replaced. Found out by doing this that their is a know issue with the cylinder head which was giving us problems. Never have we ever gotten any recalls on this Durango. Was instructed to call Dodge/Chrysler Headquarters and ask for a Good Will Warranty because the warranty ended at 150,000 miles... we have 155,000 miles. This issue has been going on since November 2018, well below the 150,000 miles. I called and was instructed to take car to Seth Wadley to have a diagnosis done (bill $300) and they would see what they could do for us. We were lead to believe that they would help with this issue. Chysler/Dodge/Jeep Headquarters opened a claim. We took it to SW and 4 days later, were told that claim was denied. We were out $300 for nothing! I called headquarters again and expressed my concern.. a new claim was opened and 2 days later that claim was denied. Asked why? Was told that because I took my car to other mechanics to have spark plugs changed and coil replaced, they weren't done by an authorized dealership so the denied my claim. That is a bunch of BS....We are out $300 for nothing. We have a hard time getting our SW vehicles in to have our "free oil changes" done, so I have been paying to have it done other places. Talked with Randy (Service Manager) and he was not helpful at all.. There is no communication between him and the service staff. Jennifer was telling me one thing and he was telling me another. Along with headquarters telling me and leading us to believe that they would help us. I feel like SW should have fought for us better than they did, waived the $300 that we paid and took care of loyal customers as we are. We bought a Dodge Ram in February 2019 and regret every bit of it....We feel that we were wronged and that we should have this paid for and repaired. We will never buy another vehicle from SW....and we currently own 4 from them... I guess Hudiburg will get out business again... They always stand behind their word.
New car trash in tint wouldn't fix - Unhappy customer
Does not honor advertised prices of vehicles on their web page. When you get there they act like it's an honest mistake every time.
Very poor and dishonest management - Apostlepaul82
Very dishonest sales management and I would not recommend this dealership because of their dishonest customer service attitude. Hoyte says sell 'em! Just be honest with my customer's!
They Don't Keep Their Promises - Bradley686
I bought a Pacifica for my wife and the sales manager, Marcus made us a few verbal promises. Unfortunately he/the dealership will NOT keep their word and honor their promises. Very disappointing because up until this point my opinion of them was great but not any more. Its too bad that they have lost us as customers over something that probably costs them less than $150... But if you cannot keep your word, why would I want to do business with you ever again and why would I do anything besides warn others to stay away?
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