Service- with Jericho Murrillo - mick-joann
Jericho is a very pleasant well mannered individual. He went over and beyond to assist and make sure when I called he attended my car needs. Thank you Jericho for your continued kindness and help.
Top Reviewed Specialists At This Dealership
Good buying experience - Tex,austin46
Kirk will work hard to get you the deal possible and will continue to assist with any problems or concerns you might have after the sale.
Senior Client Advisor
BMW OF KATY - 563900smv
Been a while since I’ve bought a new car, JOSE MARTELL made it a fun and worry free car buying experience, THanks for BMW for having such a great employee (Jose Martell) HAPPY HOLIDAYS
Great buying experience - Happybuyer
Scott Nefstead was easy to work with remotely. He was prompt providing information and made closing the deal much easier than we expected it would be buying from another city. Thanks Scott!
Awesome experience, - Swanscar
From our first contact with Kriss Asbury the process of buying our beautiful Mercedes was enjoyable. Everyone at the dealership was helpful, friendly and made us feel appreciated. We drove over 200 miles (From Dallas to Houston) to buy the car we were looking for. The service we received made the drive worth the distance. Kriss answered all of our questions and acted very professional. Once we completed the purchase, Paula Alpha prepared all of the documents. Paula was courteous and made this part of the transaction very helpful. Before we left the dealership we were given the opportunity to ask question. We were very impressed with the Mercedes-Benz of The Woodlands dealership.
EXCELLENT SERVICE - cjlopez
You can't get any better than Karla Rodriguez. She is so knowledgeable of BMW service needs/warranties. She knows my car better than I do. Thank you Autobahn BMW for providing the best service ever and always.
Excellent buying experience with BMW of Austin - DW
Visited another dealer and was told the color I wanted was not available until April. Made a call to BMW of Austin and told them what I was told at the previous dealer. Mike Hanaway said he would order what I wanted and we would quickly find out if it was available. He was able to have it built and delivered in three weeks. I was offered a fair price without having to go back and forth negotiating the final price. When we picked up our X5 everything went quickly and smoothly. This is the way I like to do business with a dealer. I would definitely recommend BMW of Austin to anyone in the market for a BMW.
Great! - sharlann houston
A great place to buy your next car and to get it serviced. Go see Willie Calcote for your next puchase, and see Mason in service for all of your maintenance needs.
Awesome - Car guy Tony 1973
My experience started with Michael Farmer and Bob Murray best buying experience ever. They both treated me like family from start to finish. I have worked with them twice in short period of time they made the process easy and with no pressure. The owner Jim Teeter took time to speak with me as well. The experience was truly great. Now let me also tell you about the service department. Wow! Brandon and Rick and everyone in the service department are fantastic. I want to thank everyone for making me feel like family through every encounter so far. I’m not one to write reviews but this dealership deserves this kind of recognition. Thanks Jim you and your staff are truly awesome!
Happy Repeat Customer - DPB
I just recently bought my 4th BMW, 3rd from Classic BMW. I’ve been happy with each transaction but Mark Fresard made this sale virtually seamless. He understood what I was looking for both in new car and in trade in. After driving a couple of cars, and checking out my car, we handled most of the rest by phone and email. Very fair pricing without haggling. Good follow up too on questions I’ve had.
Multiple services, excellence is the attitude and qualiy - Ejacksonx9
I’ve been to Bert Ogden BMW multiple times. Even my initial experience when I purchased my “new” used car. I have always been treated very well, and the service is always excellent.
Thank you to Irene, Frank, Vanessa, and particularly Roel. So far, these are the people I’ve come to know throug contact at the dealership.
Beware! of the Service Department - Blkchee1234
When my car was under warranty, I had to use the dealership to get serviced. After a couple of times, I noticed that when I took my car in for a routine service or recall, something else always went wrong, i.e., the brakes, air conditioning, sensors, oil leaks, even the bottom fell off after an oil change which costs me $500! After my car was no longer under warranty, I found my own mechanic who is honest, fair and has kept my car running perfectly for over a year. In September, 2018, after being pressured from phone calls, emails and letters, I hesitantly took my car into the dealership for recalls because they said the parts may not be available if I waited. I told my service advisor about my previous experiences and begged her to only do the recalls and do not touch ANYTHING else as my car was running perfectly. After getting the recalls done, I noticed my car was very sluggish and in exactly one week, it would not start! I called the service advisors several times asking for information on exactly what was done to make my car not start after the recalls, and no one returned my call. I decided to take it to my mechanic who extensively checked all the wires and battery cables and all were good and determined it had to be the starter. After replacing the starter, my car started right up! After a week, it died. After replacing the starter two more times and $1,000 in parts and labor trying to figure out what was wrong, I called Advantage BMW demanding that the mechanic who did the recalls needed to fix the problem because he knew the reason why my car would not start. After five days of "investigating the problem" BMW charged me $350 to tighten a loose wire -- a loose wire with no description of where it was or anything other than from "previous repairs". I believe the service technician intentionally loosened a wire during the recalls so that I could bring it back for service. It has happened to me too many times, and I am sick and tired of these scams. I have asked for a full investigation of my case in writing and no one has contacted me from Advantage BMW regarding it. I am writing this review so customer are informed about them and hopefully I can make a difference.
Exceeded Expectation - JesShaw
I live in Fort Worth, But was in Lubbock for Christmas. I had been looking online at Alderson used cars based upon my friend’s/ family’s experience there. I found a used X4 That looked beautiful and a great price. My husband and I stopped by the dealership to look at it. That is when we met Tyler Bell. What an exceptional person and salesman. He was knowledgeable, up front/ honest and kind. Not only did we purchase the X4, my husband purchased and X3. Alderson is beautiful, comfortable, and the sales/ administrative staff made purchasing two cars easy and pleasurable. Highly recommend. Go to Alderson and call Tyler Bell.
Service center - Xxxxxxxxxxxxxxx
Friendly staff, over saw what was being done and related it back to us,
felt like our car was in good hands to see that everything would be taking care of and that we felt comfortable with what needed to be done
EVERYTHING a person could ask for!! - lwachsmann
This is actually my second vehicle to purchase from Dylan McDorman at Patterson's. Had such a good experience with the first purchase I searched him out! What an awesome young man! Very courteous, respectful, considerate, etc.... Dylan will go the extra mile to make sure his customer is happy. Also, BMW finance Brent Robbins.....amazing as well!! You won't be disappointed!
Terrible experience - Matthew13
One of my worst Bmw dealer experience ever.
As a bmw owner and fanatic for over 19 yrs, and having dealt with other BMW dealers in 3 other cities I have lived in, this Bmw dealer is the worst so far. Their service has gone from bad to worse in the last 5-6 yrs... m not surprised they have so much staff turn overs and so frequently.. I am thinking it’s about time to try other models if you don’t want to deal this garbage here in El Paso. Maybe when El Paso gets a new one for competition, that might help or change things...
If I could give a zero star, I would!!!!
Great experience - Kara14
I was very pleased with my experience. The staff members that I dealt with were friendly and accommodating. They were not pushy at all and listened very carefully to what I wanted. They have also checked up on me after my purchase. Anytime I have a question I can easily reach out to them and get a speedy response. I would highly recommend purchasing a car from this dealership, and I look forward to doing business with them in the future.
They give sleezy car dealers a bad name - CMar
Purchased a used 2017 GMC Acadia Denali with 9,XXX miles on 1/26/2018. This is going to be rather lengthy so you might skip to the end for the summary. The vehicle had a check engine light for overheating when I went to leave after finishing the paperwork. They couldn't believe the vehicle overheated because it was traded in by an elderly lady and it had a perfectly clean service record. They told me an air bubble must have fried the coolant system sensor when they serviced it and it would be an easy fix. They gave me a loaner and said they'd deliver the vehicle when it was repaired. They delivered the vehicle about a week later. The vehicle overheated 3 times in the next two weeks. Landon Slaughter of Garlyn Shelton instructed me to take it to the local dealership for repair since I live out of town. The second dealership worked on it for 4 days and fixed it. It overheated again after 3 or 4 days. Again, I called Garlyn Shelton and spoke to Landon Slaughter and long story short he offered to purchase the vehicle back from me for $6,XXX less than I paid for it. Mind you I have owned this vehicle for less than a month and it had been in the shop for two weeks of the month. He advised me to return it to the local dealership since it was still under factory warranty since I wouldn't accept his offer. I got curious about the service record of this vehicle. I requested the service record from Garlyn Shelton 3 times. Finally I received the service record. The service record shows this vehicle had been serviced twice for the engine overheating before I purchased it (once in August and once at the end of December)... so much for the little old lady driving it.
So essentially Garlyn Shelton sold me a vehicle with KNOWN overheating issues and then offered to buy it back for $6,XXX less than I paid for it less than a month later after it overheated 3 times... I've contacted the BBB, Attorney General, and GM due to the vehicle being serviced 5 times for the same issue and the dealing in bad faith by Landon Slaughter at Garlyn Shelton.
MAKE SURE YOU CHECK THE SERVICE RECORD ON ANY USED VEHICLE at Garlyn Shelton... I would personally avoid this dealership at all cost since this isn't just a they charge too much or didn't repair my vehicle properly complaint. This is blatantly lying to a customer and putting the safety of my family in jeopardy.
Great buying experience - sgonzalez
After scouring online for weeks trying to find my son a nicely equipped, reliable, stylish car with manufacturer backed certification/warranty, we finally found one here. Our online experience was great..Quick responses and plenty of information readily available. We reserved the vehicle for a couple of days to allow us to make arrangements to travel to Houston from Corpus Christi. Upon arrival, the vehicle was ready and waiting for us upfront. Our salesperson, Joseph Swinney, gave us an informed and detailed presentation of the car. We'd made the right choice. Sales manager, Ben Chiu and business manager, Eric Bowen, helped wrap up our purchase seamlessly. Thank you all for making this buying experience simple and easy. Congratulations general manager, Neil Maddox, on having a great staff who provide excellent customer service from start to finish...OUTSTANDING!
My 7th BMW - Sac@01965
Just Bought my 7th BMW at BMW of Houston North. Everyone made it special for me starting from Nick to my sales rep Khalid Bynoe. Thank you guys for a wonderful job!
Excellent Sales Experience - Steve G
I dealt with a very patient and thorough Sales Advisor - Tom Herald and was completely satisfied with the experience. Tom works hard, but is soft spoken and easy to deal with. I would recommend him to anyone. Also their Finance Advisor Kyle Hendrix was great. The overall buying/leasing experience (this is my third car at Momentum BMW) has been top notch.
Worst BMW Sales Department in the USA - Rich
False advertisement to get you in and then higher prices for a 5 series BMW and lowball your trade in without even seeing it...by far the worst sales department in Houston avoid this department at all cost
Employees are Mot Professional - AH
Operators no knowledge was told the manager didn’t work there any more I called and was told they made a mistake. Service department terrible the ladies in the office laugh play and are very unprofessional my service rep terrible communication worst place ever!
Simply the best - Simon Cornell
Midland might be a small little poo hole.
But the BMW dealership there is Simply the Best.
I bought my car there in 2010 and picked it up in Germany. Terry Lawson became a good friend and a wonderful human being. Service was spectacular. Loved going there.
Frank is Cardenas Service! - isaiahsup
I would like to say, on the behalf of my wife and I, that it has been an extreme pleasure to work with Frank in car service. His exemplary courtesy and professionalism made our experience with Cardenas Mazda both relieving and enjoyable. Most consumers dread the necessity of car service, especially at car dealerships for fear of getting swindled, us included. Frank has changed our perception. He is an extraordinary asset to Cardenas Mazda. You are both lucky and blessed to have him as we are to have met him. We hope we're half as lucky in Miami to enjoy a similar experience. Thank you.
Worst car dealership I have ever experienced in my life. ... - tesko808
Worst car dealership I have ever experienced in my life.
Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect:
1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later.
2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow.
Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time.
Please take my advice and don’t waste your time at this place.