Great buying experience - Happybuyer
Scott Nefstead was easy to work with remotely. He was prompt providing information and made closing the deal much easier than we expected it would be buying from another city. Thanks Scott!
Top Reviewed Specialists At This Dealership
GREAT EXPERIENCE IN BUYING VEHICLE AT MIKE PILE BMW!!! - goolsbee,rheanne6517
On Aug 31, 2016 I went to look at a BMW X5 and drove it home before leaving. Mike Farmer was the salesman I had the pleasure to work with and the customer service he gave meant a lot. I had priced the vehicle in Dallas and he was able to do just as well, with a better warranty and being able to purchase local was the best thing. Mr. Farmer has called several times to make sure everything is going well with the vehicle and to see if I had any questions. That is what you call service after the sell! Thanks for making the purchase of my BMW so smooth. If you are in the market for new or used vehicle I definitely would recommend Mike Farmer at Mike Pile BMW!!!
Love my new X3 Bmw!!😍 - Estrada
Thank you Jose for all your assistance in making this happen! You were a joy to work with and appreciate the A+ service. The whole process was great from picking out the right vehicle to working with the finance department. This is my third BMW purchase and wouldn’t think about going anywhere else. Thank you BMW Katy! :)
Above Excellent Service - MadameDMac58
My BMW was serviced in March but a week ago I started hearing humming sounds. I called and spoke to receptionist to get a Manager because I could have needed a loaner due to working. They connected me to Emily who worked wonders. Then I met Rick Rawlings and he is an amazing Service man. He took my car in and they discovered my water pump was failing. With their top level of service I will tell all of my family, colleagues, and friends about Momentum. Plus I will continue to drive an hour across the city of Houston for my service. Thank you Rick and Emily!
Very professional people - San Antonio driver
I drove to Austin from San Antonio to buy this car from Mike Hanaway and his staff. They did all of the paperwork while I was in transit so my time there was spent effectively. This was a very positive experience.
Simply the best - Simon Cornell
Midland might be a small little poo hole.
But the BMW dealership there is Simply the Best.
I bought my car there in 2010 and picked it up in Germany. Terry Lawson became a good friend and a wonderful human being. Service was spectacular. Loved going there.
Charlie is Awesome - David G
Charlie is awesome as usual. I am on my 2nd BMW from Autobahn and he had taken such great care of me and my cars when they need service! I'll be on my 3rd BMW from Autobahn soon..
Positive experience - Hey
The service is fast . They give continuous updates of progress. Staff is extremely friendly and professional. Waiting room is comfortable and well appointed. They went beyond expectation. (We requested that the glovebox be repaired but was unfortunately not done.)
Tim Harmon - Crestedbuttekid
Tim Harmon is so helpful. We live 150 miles away and he makes service easy for my wife and I. He and the rest of his team take excellent care of our 2014 5 series
10,000 mile maintenance - Dr David
Everyone was professional & courteous. I recommend my advisor Jeff. He is informative & straight forward. My only negative comment would be that I had reserved a loaner car & there was not one available. They did however Uber me to work & also offered to Uber me back to the dealership once it was ready.
EASY AND QUICK - jen
This was the easiest lease process ever. I called Chris Emery and told him what I was looking for and he made it happen. I couldn't be happier with the whole process. The financing department was super efficient as well. This is what I expect from my car family. I won't lease from anyone else.
Bad customer service - Alonzo Garcia
I have a 2007 miniS. I took it in for service. I paid over 800 dollars for the repairs done. I live out of town in New Mexico so i left my car their over the
Weekend because i work,i picked it up the next weekend only to find a small chip on my window. The girl there at the front desk wouldn't even here my complaint. She said i had left it there like that.I asked tho talk to the manager, but he wasn't there.. she told me he would get a hold of me through my e- mail but nothing.. so for a small crack on my window they won't get my business!!
Service visit - Elliott, nicky123
Ricky Barrow has been my service advisor on multiple occasions. He has always exceeded my expectations. He provides excellent service by listening to his customers and doing whatever it takes to address the service needs. I really appreciate the outstanding customer service that he provides and always look for him when I visit.
Mini testdrive - mare135
Curious about the Mini. I scheduled a test drive. I was met by Pedro, who was courteous and answered my questions to my satisfaction. It was a good experience.
New car purchase. - David88
My wife and I visited this dealership to view (purchase was a possibility.) the X3. To our surprise we found the exact vehicle we were interested in. The salesman was very courteous and answered our questions. Absolutely no pressure even when we told him we would make our final decision overnight. We visited the dealership the next and finalized the purchase. Due to some personal commitments we could not take dealivery for two more days. When we returned the car was ready. Two salesman sat in the car to help of understand the computer capabilities. Overall we recommend purchasing a new car from this dealership. I will provide additional review(s) once I experience service department support.
Customer Service - Carol1
David Adamcik has been my service advisor for years. He has always been professional, knowledgeable and trustworthy. He always takes great care of me and works me in when I have problems.
Love this location! - Dimikki
I can't begin to explain or describe how wonderful these people are at this location. One thing is certain: Bart, Jesse, Daniel, Kaitlyn, April, and Michelle are so authentic! They treat me like I am a God.
One Proud Customer,
Great experience - Kara14
I was very pleased with my experience. The staff members that I dealt with were friendly and accommodating. They were not pushy at all and listened very carefully to what I wanted. They have also checked up on me after my purchase. Anytime I have a question I can easily reach out to them and get a speedy response. I would highly recommend purchasing a car from this dealership, and I look forward to doing business with them in the future.
Terrible Service That Fails The Very Next Day - Jaypo17
Twice in the last 6 months I have had vehicles in for repair after each vehicle develop a coolant leak. In both case (once in May and again in September) the day after repairs were "completed" the car's coolant system catasphorically failed and left a family member stranded! Not a month later, not a week later, but the very next day!!! What kind of repair service is this? Do they not know how to properly repair a coolant system and pressure test it to make sure it won't fail? I was given excuse after excuse why this was not their fault and it was just the quirky nature of German cars. What kind of BS is that? I am furious at the service I have received and their inability to repair this correctly, so my vehicles are safe for my family to drive. Done with the entire BMW family of cars! Never again will I buy a BMW.
Horrible Expierence - SW
This is going to be long but please read the entire review to see all the issues that I had!
So I will start from the beginning. No we did not buy the car from this dealership. Yes we bought our car used and because of this we DID purchase an extended warranty. I have work in the service department of a dealership and I know how much all dealerships hate the extended warranties. But for peace of mind since the car had already gone out of the regular warranty, I purchased it!
With this being said, the car has been a great car, but living in Texas.....You have to have an AC that works! I was proactive and actually called the extended warranty company to make sure that all the right steps were taken so we did not waist anyone's time. So I called and scheduled an appointment for that Saturday. I pulled into this BMW of The Woodlands early on Saturday & the service writer that was there to help me. She told me that they would probably need to keep my car until the following week. I told her that that would be fine but I would defiantly need a car to drive because I would have to go to work on Monday. She told me that they were out of loaners at that time, but would call me as soon as one arrived. Saturday evening before they closed I called to see if a loaner had been returned. She told me yes and I could come & pick it up. (I had to call, she did not call me as she said she would! Like I said I have worked in the business so I understand getting busy & I realize I am not the only customer. So I let it slide!) I dropped my car off on Saturday August 5. I received a text stating my car was ready to be picked up on Thursday August 10 (could not get there until Monday) Then Friday I received another text stating that they need another day & asked me to pick it up Tuesday instead. I agreed. (Great they are really taking their time & going to get it fixed!) I picked it up on Tuesday August 15 about 6pm, it was already running so my AC was blowing cold!! I paid my deductible for the warranty! When I left I looked at the paper of what the technician wrote. Next to compressor ..... last resort (was written). Ok great they did not have to replace the compressor.
The next morning (Wednesday)I left my house at 7:30am. It took 8 minutes for my AC to blow cold air. I sent a message to the service writer to let her know. So she sent a message to the technician & then asked me to bring the car back in and assured me that I would have another loaner ready. I told her it would be later that day but I would defiantly be there. At 12:30 I was walking out of work to take my car and received a text message stating that they were out of loaners. She told me that I could "technically" leave my car but she did not have a loaner for me and did not have one scheduled to come back in until the following Monday! On Thursday at 9:30 in the morning I receive a message stating that there is a loaner that I can come get. So at lunch on August 17, I went and dropped my car off. On September 5, I receive a message stating that my car is ready to be picked up. (They had to change the "last resort" Compressor!) I went at 12:45 to pick it up. I received a message stating she was at lunch and "And there's no balance because you already paid your deductible". So I got my car and left!
The following day at 8:38 in the morning, I receive a message, "Hey can u please call me", so I do! The conversation started out, I'm sorry but I need you to come in and pay another deductible.....I told her ABSOLUTLY NOT! She said that the extended warranty would not pay the deductible. I told her the issue was not fixed the 1st time, so that is there issue. She told me that they had to open another ticket because the first one was closed out. So this created another claim with the warranty company. (AGAIN, NOT MY PROBLEM. IT WAS NOT FIXED AND THEY SHOULD HAVE NEVER GIVEN ME THE CAR BACK!)
Them that evening I get home and my door handle is broken! (My door handles you have to lift up to open the door! (Apparently that was not told to the people that worked there because they were pulling out!) I paid out of pocket to fix that! My husband was looking at the car 2 weeks ago because I am now loosing coolant and noticed that the reservoir is cracked and noticed one of the hoses were barely on, so he fixed it!
This morning I am on my way to work the safety mode light comes on and my car dies in the middle of the intersection! My husband get there......ANOTHER HOSE HAD COME OFF AND IT WAS A SCREW THAT WAS LOOSE ON THE CLAMP!!!! Coincidence???? ABSOLUTLY NOT! They loosened things when they were fixing my AC and never tightened them back. I will NEVER step foot at this dealership and I would not recommend them to anyone!!! Drive to HOUSTON!!!!
poor customer service by Jeremy Gold and Steve Cook - Shivana toolsie sanchez
my husband took our car in to get the recalled airbag replaced, I called to confirm the part was in. bmw had also called confirming our appt. my husband gets there and 2-3 hours after Jeremy Gold is telling my husband there was an error and our part was never ordered in the first place. I don't understand how someone can confirm the part is in then when he gets there its not there, something doesn't add up.
my husband had to miss work to take the vehicle in.
this type of service is unacceptable and highly unprofessional. I called and made a complaint to Steve Cook on Saturday November 11th (which is when the incident took place) and I'm still awaiting his call back. we also found out there are also 2 more recalls with the car so a total of 3.
Im so disappointed Im still awaiting a phone call back from Steve Cook, since Saturday I have called back twice and each time he can't take my call he supposedly would call me back. This is so RIDICULOUS this is very poor customer service. I would be contacting Bmw corporate.
Toyota's dealership has 100% better service. Im looking into purchasing another vehicle definitely having doubts about BMW.
They Do More Damage Than They Fix! - The Truth
They Screw up my BMW more every time I take it in for service! They have even wrecked it and then did not even say a word and let us take the car. 4-times they have broke things when they fixed something else... The loaner cars are like "DUMPSTERS " never clean always spilled food/drink,trash and several times full of dog hair (never the same car). The general manager does not give a $#!+ about your issue's..... IF YOUR THINKING ABOUT BUYING A CAR FROM THIS OR ANYOTHER AUTO NATION DEALERSHIP -RUN,RUN,RUN AND DO NOT LOOK BACK!
Excellent service by David Dana. I still have my BMW for... - teldelnort
Excellent service by David Dana.
I still have my BMW for the service they give me.
He makes the difference.
BMW grateful to have people like David Dana
Frank is Cardenas Service! - isaiahsup
I would like to say, on the behalf of my wife and I, that it has been an extreme pleasure to work with Frank in car service. His exemplary courtesy and professionalism made our experience with Cardenas Mazda both relieving and enjoyable. Most consumers dread the necessity of car service, especially at car dealerships for fear of getting swindled, us included. Frank has changed our perception. He is an extraordinary asset to Cardenas Mazda. You are both lucky and blessed to have him as we are to have met him. We hope we're half as lucky in Miami to enjoy a similar experience. Thank you.
Worst car dealership I have ever experienced in my life. ... - tesko808
Worst car dealership I have ever experienced in my life.
Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect:
1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later.
2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow.
Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time.
Please take my advice and don’t waste your time at this place.
BMW of West Houston