Awesome - RA.ESCAMILLA
Great service, great vehicle. All the people we sealed with were very straight forward and professional. The dealership seemed well managed and we received great service.
Top Reviewed Specialists At This Dealership
Awesome Cars Excellent Service . - TopQ
Purchased my second Mini Cooper from Rob Silva his knowledge and expertise is second to none both times I dealt with him he took time to ensure I had all the information I needed to make an educated decision, I never felt any pressure sales tactics and he made the entire process smoothe and efficient. From start to finish he was involved and very professional, which is why I remain a loyal customer and plan on being one for a long time.
Senior Client Advisor
Internet Client Advisor
Awesome Client Service & Dealership - houstonguy007
Jose is the most amazing client advisor I’ve ever had to work with. He is very straight forward and has a wonderful personality...which helps when negotiating. In all my years of purchasing vehicles, I sure wish Jose would have been there for each one.
I had never been to this amazing new dealership but was very fortunate to arrive at a time when Jose was free and available.
He answered all my questions and ensured if other assistance was needed for a response he went and brought the person to me.
The negotiations went well and we soon arrived at a suitable price with minimal issues.
The finance team was equally impressive. The transaction progressed smoothly and I was soon able to depart. Jay sure knows the way to ensure an efficient process.
Returning the next day, I meet with Jaipaul who walked me through the vehicle features. His ability to make the features easily understood are exceptional.
The dealership overall is easily a 10....but they have a jeweled star in Jose. He easily exceeds a 10.
Thanks for making the purchase process go smoothly.
Great buying experience - Happybuyer
Scott Nefstead was easy to work with remotely. He was prompt providing information and made closing the deal much easier than we expected it would be buying from another city. Thanks Scott!
Service advisor knowledge and timely diagnosis/maintenance. - benito
Knowledgeable staff: Went in for a state inspection and oil service maintenance, and commented that the time-date display went out and asked if they could reset it. The service advisor commented that it might be due to a battery problem and might need to be replaced. This in fact made sense, because I recalled slow engine starts during the week. A good catch... if ignored, more time and cost involved - not good! On a rainy day, had a good outcome... Thanks.
Awesome experience, - Swanscar
From our first contact with Kriss Asbury the process of buying our beautiful Mercedes was enjoyable. Everyone at the dealership was helpful, friendly and made us feel appreciated. We drove over 200 miles (From Dallas to Houston) to buy the car we were looking for. The service we received made the drive worth the distance. Kriss answered all of our questions and acted very professional. Once we completed the purchase, Paula Alpha prepared all of the documents. Paula was courteous and made this part of the transaction very helpful. Before we left the dealership we were given the opportunity to ask question. We were very impressed with the Mercedes-Benz of The Woodlands dealership.
Awesome service! - Pbecker63
This is the 5th car I’ve purchased from BMW of Austin and their service and pricing are outstanding. Mike Hanaway did a great job making my purchase as easy as possible.
Great! - sharlann houston
A great place to buy your next car and to get it serviced. Go see Willie Calcote for your next puchase, and see Mason in service for all of your maintenance needs.
Best Customer Service! - Tammy
Wonderful experience @ BMW of Tyler. We had a great salesman “Michael Farmer “ he was so professional & friendly. Highly recommend this dealership! Love our Jeep Cherokee!
Excellent Always - Seme
Tim Harmon....Excellent Service
I have been using Alderson BMW since i moved to Lubbock and overall my experience has been nothing short of excellent.
Multiple services, excellence is the attitude and qualiy - Ejacksonx9
I’ve been to Bert Ogden BMW multiple times. Even my initial experience when I purchased my “new” used car. I have always been treated very well, and the service is always excellent.
Thank you to Irene, Frank, Vanessa, and particularly Roel. So far, these are the people I’ve come to know throug contact at the dealership.
Exceptional service - LJ
I would highly recommend this dealership when considering purchasing a new/used vehicle. Pedro Gutierrez and his staff made our whole experience wonderful and gave us exceptional customer service. They went above and beyond what other dealers would have, and treated us like family. They also stand behind their product. Thank you Classic BMW of Plano, and especially Pedro.
Sold car I put deposit on - Clintm
Gave them a $1k deposit and signed a buyers order on Wednesday to buy a car bc I live in Fort Worth and I said I would be there Friday to get it. Negotiated my trade in and everything. Get a call Thursday night that they sold the car, and they were "changing" their deposit guidelines, obviously to their advantage. Then the general manager Philip wouldn't answer my calls. DO NOT do business with them, they are shady!!!
EVERYTHING a person could ask for!! - lwachsmann
This is actually my second vehicle to purchase from Dylan McDorman at Patterson's. Had such a good experience with the first purchase I searched him out! What an awesome young man! Very courteous, respectful, considerate, etc.... Dylan will go the extra mile to make sure his customer is happy. Also, BMW finance Brent Robbins.....amazing as well!! You won't be disappointed!
Service center - Xxxxxxxxxxxxxxx
Friendly staff, over saw what was being done and related it back to us,
felt like our car was in good hands to see that everything would be taking care of and that we felt comfortable with what needed to be done
Worst customer ever! - The Wash
I don’t know why they ask you to set an appointment, when all they do is mess around. I waited over 2 hours there and never spoke anyone after confirming my appointment. Keep in mind this was the third time trying to resolve my recall notice. I will never come back to this place again!
Great experience - Kara14
I was very pleased with my experience. The staff members that I dealt with were friendly and accommodating. They were not pushy at all and listened very carefully to what I wanted. They have also checked up on me after my purchase. Anytime I have a question I can easily reach out to them and get a speedy response. I would highly recommend purchasing a car from this dealership, and I look forward to doing business with them in the future.
They give sleezy car dealers a bad name - CMar
Purchased a used 2017 GMC Acadia Denali with 9,XXX miles on 1/26/2018. This is going to be rather lengthy so you might skip to the end for the summary. The vehicle had a check engine light for overheating when I went to leave after finishing the paperwork. They couldn't believe the vehicle overheated because it was traded in by an elderly lady and it had a perfectly clean service record. They told me an air bubble must have fried the coolant system sensor when they serviced it and it would be an easy fix. They gave me a loaner and said they'd deliver the vehicle when it was repaired. They delivered the vehicle about a week later. The vehicle overheated 3 times in the next two weeks. Landon Slaughter of Garlyn Shelton instructed me to take it to the local dealership for repair since I live out of town. The second dealership worked on it for 4 days and fixed it. It overheated again after 3 or 4 days. Again, I called Garlyn Shelton and spoke to Landon Slaughter and long story short he offered to purchase the vehicle back from me for $6,XXX less than I paid for it. Mind you I have owned this vehicle for less than a month and it had been in the shop for two weeks of the month. He advised me to return it to the local dealership since it was still under factory warranty since I wouldn't accept his offer. I got curious about the service record of this vehicle. I requested the service record from Garlyn Shelton 3 times. Finally I received the service record. The service record shows this vehicle had been serviced twice for the engine overheating before I purchased it (once in August and once at the end of December)... so much for the little old lady driving it.
So essentially Garlyn Shelton sold me a vehicle with KNOWN overheating issues and then offered to buy it back for $6,XXX less than I paid for it less than a month later after it overheated 3 times... I've contacted the BBB, Attorney General, and GM due to the vehicle being serviced 5 times for the same issue and the dealing in bad faith by Landon Slaughter at Garlyn Shelton.
MAKE SURE YOU CHECK THE SERVICE RECORD ON ANY USED VEHICLE at Garlyn Shelton... I would personally avoid this dealership at all cost since this isn't just a they charge too much or didn't repair my vehicle properly complaint. This is blatantly lying to a customer and putting the safety of my family in jeopardy.
Best car buying experiencd - Ram 2500
I found my wife's car on line and called up BMW of the woodlands James norrell called me the next morning and gave me details about the car. I told him that we would drive up and get a look at it. When we arrived he had the car clean and inside of dealership so that we could check it out. What I really liked better about this is that he did not push a BMW or anything else on us. He was very encouraging and easy to deal with. No pressure at all. I would definitely buy another car from James
My 7th BMW - Sac@01965
Just Bought my 7th BMW at BMW of Houston North. Everyone made it special for me starting from Nick to my sales rep Khalid Bynoe. Thank you guys for a wonderful job!
Don't do it! It will only lead to frustration!!! - Kei
TERRIBLE, TERRIBLE, TERRIBLE. D- with the BBB!
Do NOT EVER TAKE YOUR CAR HERE FOR SERVICE!!! They are incompetent, shady, and dishonest. They NEVER do complete and thorough work, and you can never get a straightforward answer.
Terrible, terrible, terrible - mjpworm
I ordered floor mats for my BMW and they sent the wrong color mats. Then they want me to pay for return shipping. I'll never do business with them again. Thank you for the wrong item and waste of money.
Old School sleazy salespeople - CustomerServicehasdiedhere
You would think that when the vehicle sales plummeted in 2008, it would have cleared out all the sleazy xxxxx sales people from the industry. BMW of Dallas must have kept them all. Slimy and sleazy with no integrity. They employed and old "bait & switch" trick, but what they don't realize is that word gets around a lot faster these days. Please don't bring your business there.
Simply the best - Simon Cornell
Midland might be a small little poo hole.
But the BMW dealership there is Simply the Best.
I bought my car there in 2010 and picked it up in Germany. Terry Lawson became a good friend and a wonderful human being. Service was spectacular. Loved going there.
Frank is Cardenas Service! - isaiahsup
I would like to say, on the behalf of my wife and I, that it has been an extreme pleasure to work with Frank in car service. His exemplary courtesy and professionalism made our experience with Cardenas Mazda both relieving and enjoyable. Most consumers dread the necessity of car service, especially at car dealerships for fear of getting swindled, us included. Frank has changed our perception. He is an extraordinary asset to Cardenas Mazda. You are both lucky and blessed to have him as we are to have met him. We hope we're half as lucky in Miami to enjoy a similar experience. Thank you.
Worst car dealership I have ever experienced in my life. ... - tesko808
Worst car dealership I have ever experienced in my life.
Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect:
1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later.
2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow.
Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time.
Please take my advice and don’t waste your time at this place.