Awesome - RA.ESCAMILLA
Great service, great vehicle. All the people we sealed with were very straight forward and professional. The dealership seemed well managed and we received great service.
Top Reviewed Specialists At This Dealership
Lisa Robinson - Navador1
Lisa is amazing! I have bought 3 BMW’s from her in the last 2 years and she always manages to impress us with her stellar customer service and professionalism.
Senior Client Advisor
Best Sale person ever! - Tammy
I bought the BMW car 320i last month at BMW of West Houston. Calvin Tran was the one helped me and he gave me the best price; therefore, it went fast and saved me a lot of time. He is very easy to work with.
Great buying experience - Happybuyer
Scott Nefstead was easy to work with remotely. He was prompt providing information and made closing the deal much easier than we expected it would be buying from another city. Thanks Scott!
Perfect service - Sandy
My appointment was at 10, i was greeted promptly, i was told it would take about 30 minutes, it did. The young man came and got me promptly. He was very friendly and respectful
Simply the best - Simon Cornell
Midland might be a small little poo hole.
But the BMW dealership there is Simply the Best.
I bought my car there in 2010 and picked it up in Germany. Terry Lawson became a good friend and a wonderful human being. Service was spectacular. Loved going there.
Always considerate and thinking of the customer - Larrybz
I have purchased two electric vehicles from this BMW dealer, a 1st time BMW customer specifically for electric transportation. A stellar team that is always with the customer, with patience, interest in their needs, and pleasant to do business with. Having purchased several new cars over time and at 3 other brands, the customer experience at BMW of Austin is strong, equal to and in many ways better than other dealership experiences I have had. When service is needed on a leased vehicle, their loaner program is A+. This most recent experience, the car I was interested in was in the middle of the showroom floor, yet without even asking they recommended a test drive and moved it to the parking lot. Being in customer support for industry myself, I know that customer satisfaction is not any one thing, its hundreds of little actions, and focus on the details that matter to the customer.
Great! - sharlann houston
A great place to buy your next car and to get it serviced. Go see Willie Calcote for your next puchase, and see Mason in service for all of your maintenance needs.
Best Customer Service! - Tammy
Wonderful experience @ BMW of Tyler. We had a great salesman “Michael Farmer “ he was so professional & friendly. Highly recommend this dealership! Love our Jeep Cherokee!
Excellent Always - Seme
Tim Harmon....Excellent Service
I have been using Alderson BMW since i moved to Lubbock and overall my experience has been nothing short of excellent.
Multiple services, excellence is the attitude and qualiy - Ejacksonx9
I’ve been to Bert Ogden BMW multiple times. Even my initial experience when I purchased my “new” used car. I have always been treated very well, and the service is always excellent.
Thank you to Irene, Frank, Vanessa, and particularly Roel. So far, these are the people I’ve come to know throug contact at the dealership.
Great experience - Jonnynichols
Michael Snyder was great to work with. He got me a newer car with a warranty with lower interest at the same cost of the older car I was looking at. I would recommend everyone to go see micheal.
Lied about available allocation - Dan
Basically had a dealer lie about having an available allocation for new model M. Waited a couple months and never got an update or production number. Decided to find another dealer with an actual allocation production number. Very disappointed with the customer service.
Old Style Dealer Tactics - Dartmouthrocks
Dealer tries to add fees after an "out the door" price was reached, claiming doc/dealer fees are required by state law. Not true, in fact, state law requires that dealer post an advisement that such fees are negotiable.
Most excellent experience of my life - Got my motor running 1966
I have a hectic schedule and I was able to get my car serviced at an hours notice by making one phone call. My experiences with the dealership have been nothing but excellent for past 5 years that I have lived in El Paso. I have had previous BMW’s in different cities. The service was not always pleasurable and accommodating to the customer. This El Paso dealership definitely puts the customer first and strives for excellence in service consistently!
Service is always great Antares Guy ! - MH0605
The service at this dealership is superior to any in Texas . Good job, keep it up and Thank you. I will only take my BMW to this dealership, they are professionals!
Great experience - Kara14
I was very pleased with my experience. The staff members that I dealt with were friendly and accommodating. They were not pushy at all and listened very carefully to what I wanted. They have also checked up on me after my purchase. Anytime I have a question I can easily reach out to them and get a speedy response. I would highly recommend purchasing a car from this dealership, and I look forward to doing business with them in the future.
They give sleezy car dealers a bad name - CMar
Purchased a used 2017 GMC Acadia Denali with 9,XXX miles on 1/26/2018. This is going to be rather lengthy so you might skip to the end for the summary. The vehicle had a check engine light for overheating when I went to leave after finishing the paperwork. They couldn't believe the vehicle overheated because it was traded in by an elderly lady and it had a perfectly clean service record. They told me an air bubble must have fried the coolant system sensor when they serviced it and it would be an easy fix. They gave me a loaner and said they'd deliver the vehicle when it was repaired. They delivered the vehicle about a week later. The vehicle overheated 3 times in the next two weeks. Landon Slaughter of Garlyn Shelton instructed me to take it to the local dealership for repair since I live out of town. The second dealership worked on it for 4 days and fixed it. It overheated again after 3 or 4 days. Again, I called Garlyn Shelton and spoke to Landon Slaughter and long story short he offered to purchase the vehicle back from me for $6,XXX less than I paid for it. Mind you I have owned this vehicle for less than a month and it had been in the shop for two weeks of the month. He advised me to return it to the local dealership since it was still under factory warranty since I wouldn't accept his offer. I got curious about the service record of this vehicle. I requested the service record from Garlyn Shelton 3 times. Finally I received the service record. The service record shows this vehicle had been serviced twice for the engine overheating before I purchased it (once in August and once at the end of December)... so much for the little old lady driving it.
So essentially Garlyn Shelton sold me a vehicle with KNOWN overheating issues and then offered to buy it back for $6,XXX less than I paid for it less than a month later after it overheated 3 times... I've contacted the BBB, Attorney General, and GM due to the vehicle being serviced 5 times for the same issue and the dealing in bad faith by Landon Slaughter at Garlyn Shelton.
MAKE SURE YOU CHECK THE SERVICE RECORD ON ANY USED VEHICLE at Garlyn Shelton... I would personally avoid this dealership at all cost since this isn't just a they charge too much or didn't repair my vehicle properly complaint. This is blatantly lying to a customer and putting the safety of my family in jeopardy.
Best car buying experiencd - Ram 2500
I found my wife's car on line and called up BMW of the woodlands James norrell called me the next morning and gave me details about the car. I told him that we would drive up and get a look at it. When we arrived he had the car clean and inside of dealership so that we could check it out. What I really liked better about this is that he did not push a BMW or anything else on us. He was very encouraging and easy to deal with. No pressure at all. I would definitely buy another car from James
Awful purchase experience - Awful sale experience
Brought a 5 series have been asking for a copy of warranty signed paper work forpast 3 weeks haven’t been given an excuses after excuses.
Will not recommend nor trusting this place Not sure how what quality does it take to be an honest “ semi decent” human being for this line of work.
Employees are knowledgeable and helpful - N & V
My husband and I had a very good experience to purchase a new X5 from this dealership. Salesman not push you hard. All employees are professional, knowledgeable and friendly. I have to mention that the customer service is wonderful and very helpful. We definitely recommend this dealership to everyone.
Don't do it! It will only lead to frustration!!! - Kei
TERRIBLE, TERRIBLE, TERRIBLE. D- with the BBB!
Do NOT EVER TAKE YOUR CAR HERE FOR SERVICE!!! They are incompetent, shady, and dishonest. They NEVER do complete and thorough work, and you can never get a straightforward answer.
Old School sleazy salespeople - CustomerServicehasdiedhere
You would think that when the vehicle sales plummeted in 2008, it would have cleared out all the sleazy xxxxx sales people from the industry. BMW of Dallas must have kept them all. Slimy and sleazy with no integrity. They employed and old "bait & switch" trick, but what they don't realize is that word gets around a lot faster these days. Please don't bring your business there.
Frank is Cardenas Service! - isaiahsup
I would like to say, on the behalf of my wife and I, that it has been an extreme pleasure to work with Frank in car service. His exemplary courtesy and professionalism made our experience with Cardenas Mazda both relieving and enjoyable. Most consumers dread the necessity of car service, especially at car dealerships for fear of getting swindled, us included. Frank has changed our perception. He is an extraordinary asset to Cardenas Mazda. You are both lucky and blessed to have him as we are to have met him. We hope we're half as lucky in Miami to enjoy a similar experience. Thank you.
Worst car dealership I have ever experienced in my life. ... - tesko808
Worst car dealership I have ever experienced in my life.
Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect:
1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later.
2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow.
Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time.
Please take my advice and don’t waste your time at this place.