Extremely low-pressure, quick experience - mm2556
I leased a new BMW 340i from BMW of Tyler. I drove in from Houston, the car was detailed and as advertised, finance was ready for me, and the owner thanked me for my business. Will definitely recommend to others and purchase my next BMW at BMW of Tyler.
Top Reviewed Specialists At This Dealership
Great buying experience - Happybuyer
Scott Nefstead was easy to work with remotely. He was prompt providing information and made closing the deal much easier than we expected it would be buying from another city. Thanks Scott!
Fast, Professional Service - emailjamesglover
I had the pleasure of being introduced to BMW of West Houston by MaryJane Riley. MaryJane exemplifies the notion, 'great companies are comprised of great people.' She went above and beyond to not only assure the work done to my older BMW was necessary and correct, but completed in an extremely expeditious manner.
Above Excellent Service - MadameDMac58
My BMW was serviced in March but a week ago I started hearing humming sounds. I called and spoke to receptionist to get a Manager because I could have needed a loaner due to working. They connected me to Emily who worked wonders. Then I met Rick Rawlings and he is an amazing Service man. He took my car in and they discovered my water pump was failing. With their top level of service I will tell all of my family, colleagues, and friends about Momentum. Plus I will continue to drive an hour across the city of Houston for my service. Thank you Rick and Emily!
BMW Client Advisor
Simply the best - Simon Cornell
Midland might be a small little poo hole.
But the BMW dealership there is Simply the Best.
I bought my car there in 2010 and picked it up in Germany. Terry Lawson became a good friend and a wonderful human being. Service was spectacular. Loved going there.
Great experience - Mvd2
I had a wonderful experience with this purchase! Mike was great to work with and I appreciated his knowledge but no pressure sales tactics. I would recommend him to others,
Great! - sharlann houston
A great place to buy your next car and to get it serviced. Go see Willie Calcote for your next puchase, and see Mason in service for all of your maintenance needs.
Excellent Always - Seme
Tim Harmon....Excellent Service
I have been using Alderson BMW since i moved to Lubbock and overall my experience has been nothing short of excellent.
Great service by Jerry Ward. - VictorVaca
Jerry was very professional and communicative. I had visited the same dealership in the past and I had to come back for a recall repair. I noticed a big difference, the previous visit was not good. So, thanks for improving the service! Also, the shoe shine guy was great. Kudos to management for that. It's a simple yet practical complimentary service that makes a difference.
Don't do business of any type with this dealership! - Carlady88
I will NEVER buy another car from this dealership. I've bought two and all I've gotten both times is lies. The first time I owned the car for 7 months and it was in the shop every week to week and a half. I finally threatened to contact my lawyer and get a hold of the contacts I have with BMW corporate. They then seemed to make it right by transferring my very large down payment into another car on the lot. At this point I was very hesitant to buy another car from them, but I didn't have a choice. I searched for a month to find one and finally settled on a CPO because I was told that it would extend the factory bumper to bumper warranty out to 75,000 miles.
I brought it in to check the breaks, which I've been complaining about since I bought the car, a year ago, and they let me know that CPO doesn't cover anything other than the engine and transmission. So, I inquire about the coverage that I have with the maintenance warranty that I purchased because of the promise that it covered breaks. It only covers pads!
So, if you want cars with issues and you have to fight to get anything done with your superior driving machine.... Come here! You are garunteed a headache, stress, and a healthy dose of lies.
That being said, Alan Solis in service has endured all of my angry rants for the last 2 years and done his best to make everything as positive as possible.
Car now has an oil leak - John1997
I took my car to change oil about 2 months back. Since then, I have had oil leaking. The smell of burnt oil dripping on what I would assume is the exhaust. I do not know if perhaps they did not tighten oil plug tight enough or what. I have not called to complain because I feel they will just say that they did not do it. I will take car back for next oil change and let them know what I experienced. I will be writing another review on what happens next.
Awesone - Wayne
Once again, my service advisor, Brandon Arpin provides blue ribbon service- he keeps me abreast on the progress and is available when I need to talk to him.
2018 Mini Experience - Parlak73
From start to finish the process of purchasing my 2018 custom Mini was a great experience! Cody Cox was the salesman and was a great help to me. He picked me up from the airport, had paperwork ready, answered all my questions and went through each part of the car with me! I couldn’t have asked more from Cody as a salesman and a person! I would highly recommend Cody Cox and BMW
Mini of Arlington!
Faylin made our experience outstanding - May
We moved our BMW to TX from Seattle and considered selling it since the service in Seattle was so disappointing. Faylin in the service department at BMW San Antonio was amazing. We’ve changed our mind to keep our X5 and are consider buying a second BMW. Thank you Faylin!
Old Style Dealer Tactics - Dartmouthrocks
Dealer tries to add fees after an "out the door" price was reached, claiming doc/dealer fees are required by state law. Not true, in fact, state law requires that dealer post an advisement that such fees are negotiable.
great service - Shiva
I bring my car her for service. Ron Williams always provide excellent service to my BMW. I recommend Classic BMW for service. Always a great experience.
Love this location! - Dimikki
I can't begin to explain or describe how wonderful these people are at this location. One thing is certain: Bart, Jesse, Daniel, Kaitlyn, April, and Michelle are so authentic! They treat me like I am a God.
One Proud Customer,
Great experience - Kara14
I was very pleased with my experience. The staff members that I dealt with were friendly and accommodating. They were not pushy at all and listened very carefully to what I wanted. They have also checked up on me after my purchase. Anytime I have a question I can easily reach out to them and get a speedy response. I would highly recommend purchasing a car from this dealership, and I look forward to doing business with them in the future.
Awful purchase experience - Awful sale experience
Brought a 5 series have been asking for a copy of warranty signed paper work forpast 3 weeks haven’t been given an excuses after excuses.
Will not recommend nor trusting this place Not sure how what quality does it take to be an honest “ semi decent” human being for this line of work.
They don’t stand behind their 5 day 250 mile return policy - RMo
I am so saddened by my experience at Autonation. I purchased a BMW 328D on Friday night December 29th. I really liked the car but it wasn’t my first choice. I ended up purchasing it because it was a good option, and I knew Autonation would stand by their promise if i wasn’t completely satisfied within 5 days and 250 miles I could return it. Well, that is where things went wrong. I reached out to my salesperson on Tuesday, January 2nd when the store reopened from the holidays and let him know that without lumbar it wasn’t going to work. We texted back and forth a few times and then I drove to the store. I arrived just before noon. I had put 208 miles on the vehicle. I was well within the 5 days and less than the 250 miles. I realize their are people that purchase new vehicles or preowned vehicles and never regret or doubt their decisions. The rest of this won’t apply to that group of people. But, for those that do want to buy something different this story is for you. I was within the 5 days and well under the 250 miles. I arrived at the dealership, met my sales person and let him know that I wanted to purchase something different from the store. It was at their other BMW location 9 miles away. I even went there to look at it to make sure I wasn’t going to waste anyone’s time. I texted a picture of the sticker so they had the stock number and could begin to prepare. This is when the lie exposed itself. I was treated with disrespect, cowardice, and completely ignored by the young manager working that day. After my sales person went to let him know the details he was sent back with this quote “It was the end of the year and we already submitted your paperwork so the 5 days doesn’t apply”. How awful!!!! I really felt that Autonation would stand behind their promise and do the right thing. I wasn’t even trying to back out of the deal; simply wanting to purchase a different car from them. I was so upset and shocked by their attitude towards me I had to leave. No one wants to argue about something that is in writing. I followed up the next day (still within the 5 days and still below 250 miles) but my sales person was out sick. I went back to the dealership on day 8. I went to the finance manager and explained what had taken place on Tuesday. He went and got the GSM who also said I shouldn’t have been treated that way and said he would get involved. But, they still would not abide by their written policy. I have kept all the text from my visit when I arrived on Tuesday. I even kept the picture of my odometer showing 208 miles when I pulled I. The lot. None of this has mattered. I spent 5.5 hours at the dealership yesterday (Jan 9th) selecting a new preowned vehicle which they were going to trade me out of mine, while costing me nearly $4,000 in lost value. I have health issues and didn’t want to argue and agreed to put more money down to help offset this loss. After selecting the car and driving it I decided to purchase it. I was going to give them the loss in a down payment (which is just disgusting when you think about it). Had the manager on Tuesday just abided by their 5 day policy I would not have had any additional loss in value. It was late and they sent me home in the car I selected and had me sign a rental agreement for the night. He used some language like “de horse” or something like that. I agreed and finally headed home. I arrived back at the dealership today to finish the paperwork, get some leather work touched up, and bumper damage fixed (which happened sometime between the time we returned with the car test driving it and going home. The GSM even pulled video to see if he could find out who hit the car but said the cameras weren’t working at that point). I was shocked when the sales person returned with a sheet of paper showing my new payment at over twice the rate I was financed for on Dec 29th. It was ridiculous to think someone would pay that rate. More to come as this gets resolved. Stay tuned.
poor customer service by Jeremy Gold and Steve Cook - Shivana toolsie sanchez
my husband took our car in to get the recalled airbag replaced, I called to confirm the part was in. bmw had also called confirming our appt. my husband gets there and 2-3 hours after Jeremy Gold is telling my husband there was an error and our part was never ordered in the first place. I don't understand how someone can confirm the part is in then when he gets there its not there, something doesn't add up.
my husband had to miss work to take the vehicle in.
this type of service is unacceptable and highly unprofessional. I called and made a complaint to Steve Cook on Saturday November 11th (which is when the incident took place) and I'm still awaiting his call back. we also found out there are also 2 more recalls with the car so a total of 3.
Im so disappointed Im still awaiting a phone call back from Steve Cook, since Saturday I have called back twice and each time he can't take my call he supposedly would call me back. This is so RIDICULOUS this is very poor customer service. I would be contacting Bmw corporate.
Toyota's dealership has 100% better service. Im looking into purchasing another vehicle definitely having doubts about BMW.
They Do More Damage Than They Fix! - The Truth
They Screw up my BMW more every time I take it in for service! They have even wrecked it and then did not even say a word and let us take the car. 4-times they have broke things when they fixed something else... The loaner cars are like "DUMPSTERS " never clean always spilled food/drink,trash and several times full of dog hair (never the same car). The general manager does not give a $#!+ about your issue's..... IF YOUR THINKING ABOUT BUYING A CAR FROM THIS OR ANYOTHER AUTO NATION DEALERSHIP -RUN,RUN,RUN AND DO NOT LOOK BACK!
Excellent service by David Dana. I still have my BMW for... - teldelnort
Excellent service by David Dana.
I still have my BMW for the service they give me.
He makes the difference.
BMW grateful to have people like David Dana
Frank is Cardenas Service! - isaiahsup
I would like to say, on the behalf of my wife and I, that it has been an extreme pleasure to work with Frank in car service. His exemplary courtesy and professionalism made our experience with Cardenas Mazda both relieving and enjoyable. Most consumers dread the necessity of car service, especially at car dealerships for fear of getting swindled, us included. Frank has changed our perception. He is an extraordinary asset to Cardenas Mazda. You are both lucky and blessed to have him as we are to have met him. We hope we're half as lucky in Miami to enjoy a similar experience. Thank you.
Worst car dealership I have ever experienced in my life. ... - tesko808
Worst car dealership I have ever experienced in my life.
Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect:
1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later.
2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow.
Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time.
Please take my advice and don’t waste your time at this place.
BMW of Tyler