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I went in first time just to browse. Second time I had... - moyleeoei
I went in first time just to browse. Second time I had called asking for David who I had thought was the initial salesperson. It turned out there is a DAVID but I have never met him before. Anyway, long story short, I’m glad I got DAVID CHU. He was knowledgeable and willing to spend time explaining details to a woman who knows nothing about cars but drives well. Lol. We didn’t find the car I wanted. He called me about 2-3 weeks later asking if I was still in the market for a car and that he has this car at my price point. Bought it and as I was driving off, it was raining. He told me to text him when I got home so he knows I’m safe. I not only got a great car at my price point, I gained a friend! Thanks David!!!
Top Reviewed Specialists At This Dealership
Client Advisor Pre-Owned Sales
Client Advisor - New Inventory
My experience from the San Antonio BMW Service Department... - Rosco6233
My experience from the San Antonio BMW Service Department was exceptional and since their old location on Hwy-281 the service has improved 200%. Beginning with reception, to swift evaluation and notification of issues found. And lets not forget the loaner department. They are all professionals from the leadership on down. They have made the process so smooth that if you wish to get a loaner your wait time is quicker then going to the ATM. Then back the Service Department you get a video message a freaking video message directly from the mechanic explaining what was found and the video thing is ingenious. And my advisor Mrs Maggie this time, because my normal advisors where out that Saturday was exceptional. And by the way regular go-to advisors, Rhaudell & Esperanza are also great every time I visit as well.
But, back to the advisor that helped me on my visit, Mrs. Maggie. I only came in for a car wash and air in my tires. Mrs. Maggie was even more exceptional then expected. By anticipated everything needed from beginning to end. She even had my X1 ready on the port with no waiting once I got there. She explained the issues, the fixes done and to let her know if my problems accrue again (a software and engine oil leak) don't hesitate to call. I have had 4 Mercedes and 4 BMWs in the last 23 years. I've received service from both Mercedes and BMW in Hawaii as well as San Antonio, then worked at Lexus service department. This has given me high standards regarding service from a luxury car dealer ship. The service department at BMW of San Antonio as of today has surpassed all my expectations. So, I give Mrs. Maggie and the San Antonio BMW Service Department a 10+ from me! I would recommend them to anyone regardless of the cost or the type of car they own. This is because the workmanship and exceptional service is worth it.
Senior Client Advisor
Service was for Mike Neveu. Had flat on loop north side... - Mike
Service was for Mike Neveu. Had flat on loop north side of Ft Worth. Called Autobahn They offered to send service truckbut I elected to drive in on runflat tire. Met by Service Rep Yohan. He was terrific. He immediately took all of the car info, checked the flat, confirmed insurance coverage and got the car into the repair shop. Tire was replaced, car washed and ready to drive in under one hour, Yohan, the Service Department and Aotobahn Manager Aaron are a fantastic team. Big ThankYous to the entire Autobahn Team.
Gary Hays was so easy to work with and very... - Marti M
Gary Hays was so easy to work with and very knowledgeable. It put me at ease to know that a handshake and a person's word still means something.
Really clean and well maintained facilities. Colton Hill... - Libertypatriot2020
Really clean and well maintained facilities. Colton Hill is the man to see. Very honest, helpful, and knowledgeable about the cars he has. I definitely would recommend any in the area to go on down.
very professional and very kind.very clean place. and... - dejesusanag
very professional and very kind.very clean place. and solve your problem.very clean place. and they solve your problem.Mrs. erika garcia very attentive.
I’ve been doing business with Classic BMW for several... - Mike
I’ve been doing business with Classic BMW for several years and it is a dealership that truly takes care of its customers. This was the first car I purchased and Robin McCormick was great. I ordered the car and it was perfect. Anytime I called with a question, he was quick to answer and was very to the point which is what I like. It was my first car from Robin but not my last.
BMW of Tyler is great! Jim Teeter has a great crew... - CH
BMW of Tyler is great! Jim Teeter has a great crew working for him. I don't know of many dealerships today where the owner comes to you and personally works out the deal. Bob Murray and Blake Huffman along with Mr. Teeter bent over backwards to do everything they could to get a deal we could all agree on and get me in my 2014 Jeep Wrangler. They have lots of nice vehicles in their pre-owned lot not just BMW's. If you're in need of another vehicle go see the guys and gals at BMW of Tyler.
Gracias Sr. Angelo Maglio por atendernos con mucho... - Mercedes Leal
Gracias Sr. Angelo Maglio por atendernos con mucho profesionalismo y respeto, salimos muy contentos, y nos encantó nuestro Audi. Gracias por toda su ayuda. Mercedes Leal
The service department at Sewell BMW is 2nd to none!... - dtnproman
The service department at Sewell BMW is 2nd to none! "Super" Sam Kurth, Service Advisor, is outstanding! Ask for Sam! He always goes the extra mile and over delivers every time! Sam is one of the reasons, "I Drive a Sewell!"
Took my X 5 in for routine service two weeks ago. They... - My dog Max
Took my X 5 in for routine service two weeks ago. They said it needed a new battery. So at this dealership routing service and changing a better takes over two weeks and still counting. No customer service and no help from BMW corporate. Not an isolated incident. Last year they had the care for two weeks. I have another BMW that they took over two weeks to repair.
I am grateful for the folks at Advantage BMW of Clear... - Rich
I am grateful for the folks at Advantage BMW of Clear Lake They
They always go above and beyond especially with my service and ensuring a pleasurable sales experience overall. I highly recommend them over any other dealers in the Houston area. In cluding their Sales Department and Business office I am a customer for life.
They keep getting worse especially Ricardo Quiroz in... - Rich
They keep getting worse especially Ricardo Quiroz in their Internet Sales department who is unpleasant and doesn't know the product. This dealership sales personnel keeps sliding into a typical used car dealership as we know
I took my car in cause the temp/coolant light was coming... - Jaimoney687
I took my car in cause the temp/coolant light was coming on...well I have learn now have my phone ready at all times to look parts up for them and watch YouTube videos for them then report the next day to see if any my information can help... and guess what the problem has not been fixed but I know they are professional.. Very much disappointing customer
Just purchased a new vehicle and they couldn’t locate the... - Brad G.
Just purchased a new vehicle and they couldn’t locate the second key. I hope this isn’t a sign of things yet to come...
Management is extremely unprofessional. Customer service... - collinfromtexas
Management is extremely unprofessional. Customer service is nonexistent after the point of sale. Truthfully, this dealership is the epitome of sketchy and shady car sales managers.
Terrible service. First you dial #3 for parts and they... - yessenia Alcorta
Terrible service. First you dial #3 for parts and they don’t send you to the “parts” department just a woman who puts you on hold or “takes your message”. You never hear from them first you have to be the one to call even when promised a call or text directly from “Vince” who’s supposedly a parts manager. I ordered a part from there 2 months ago and for the first month there was no record of it even though I had already paid. Had to wait the second month because they barley ordered it and even though they put it on “rush” it got here 3 weeks late when I was told it was only a 1 week wait. Please take your business elsewhere unless you have time to go back and forth for months with these people for a single part.
I have worked with many service departments and many... - Anonymous Car Owner
I have worked with many service departments and many advisors and this is consistently the worst. Brandi seems to be bothered by the fact that she has to help you and would rather go back to her phone. The service itself is fine and does decent job of turning cars around. The valets are always very friendly and helpful.
Far below expectations and as advertised including a lack... - Rich
Far below expectations and as advertised including a lack of willingness to negotiate on business items the Director uses "high pressure business office tactics " and is off subject by her talking about her husband being Muslim. Offer for my trade in was fair, but too many Salesmen involved, but they were very nice, next problem two people claimed to be GM number 1 was email@example.com and number 2- Cook, Steven (BMW of Houston) was the other Original advertisement was knowingly false by stating the car was a CPO when in fact it wasn't yet after trying to buy it I get a lie that stated new tires are not available until Friday if it was a CPO it would have had new tires already and then came the truth it was going in to the shop for CPO certification I wasted a week
I'd recommend shopping around heavily as you are not very likely to get a good business offer and honest answer there.
My second new BMW from Autoplex BMW. Scott Nefstead made... - mikewc53
My second new BMW from Autoplex BMW. Scott Nefstead made the buying process easy. I live in Georgetown TX so we did everything remotely. Fantastic deal, outstanding customer service.
I had recently purchase BMW X5 2021 from this place On... - Alexi33029
I had recently purchase BMW X5 2021 from this place On 11/27, John Robinson was my sales , at first everyone was involved From the manager to finance before purchasing the car, I have not received the car yet after I had giving my deposit, no one have not reach to me explain what happen and why the car is still in Texas. I had to get a lawyer involved as well reporting this dealer to the attorney general for misleading consumers. I will put more reviews once I get more update .
Worst experience ever with BMW of The Woodlands - from... - rkroslowitz
Worst experience ever with BMW of The Woodlands - from someone who has been driving BMW's for the past 12 years, and who currently owns 4. I would avoid this dealership at all cost. Took our 2017 X5 in for service after the check engine light came on. We were given a loaner and left the car for service. A few days later the service advisor called to tell us that there was a problem with the fuel injectors and that they needed to order parts. A few days later the service advisor called and told us that while they were fixing the fuel injectors a tool that they were using broke and part of the tool ended up in one of the cylinders and that they needed to take the engine apart to retrieve the broken part. Several days later we were told that the car was ready. My wife picked up the car, drove less than 6 miles and the engine light came on. She immediately returned the car to the shop. When she arrived, the service advisor told her that they found a chip in the windshield of the loaner car and that we needed to replace the windshield on the loaner car. They gave here the same loaner car while they again repaired our X5. The service advisor called the next day, informed us that the service technician had not connected some vacuum lines correctly, but the car was ready and we could pick it up, however they would not release our car to us until we gave them an insurance claim number for the windshield on the loaner car. It was late in the day and our insurance broker was no longer in the office so we were able to get a claim number. The service manager was extremely rude, yelled at my wife and told her that he did not care where our broker was that she needed to call the insurance company directly and get the claim number before they would release our car. The next day, my wife went to the shop with the claim number and was told that they would not release our car if she did not pay $1,000 for the windshield - which they believed was our insurance deductible. State Farm, our insurance carrier was absolutely incredible during this entire excruciating experience and told us that there was no deductible and that they had already paid the claim the dealer made. State Farm is working with BMW of The Woodlands to get our $1,000 back. SHAME ON BMW NORTH AMERICA for working with this dealership and SHAME SHAME SHAME on The Woodlands BMW for their rude, unprofessional, and unacceptable service.
My vehicle has been serviced here exclusively for some... - Barb
My vehicle has been serviced here exclusively for some time and ALWAYS a great experience from start to finish. A huge shout out to Service Advisor Eleana Garrison — is she professional, pleasant and knowledgeable, kept me updated regularly throughout the servicing of my vehicle. As well, technician Aaron Braun took good care of my vehicle, providing a video of recommended service and why. Appointments easily made. Vehicle returned to me washed and shined.
I recently purchased a used vehicle from this dealership.... - c haughton
I recently purchased a used vehicle from this dealership. The car was advertised with a working DVD/CD system. I purchased the vehicle and had to wait 3 hours to do financing (it was pretty slow in there that day and made me late for picking up my kids from school. I got the vehicle home tested the DVD player and it doesn't work. I contacted my salesman immediately and he told me to bring it in the next day, which I did but that was a total waste of time as they never even looked at it and told me to schedule another time to bring it in. Mind you I live 45 mins away and have children to care for as well. So I rescheduled for a few days later when I had someone who could watch my children only to get a text saying they had to postpone me yet again. So I go in for the 3rd scheduled time (11 days later) and they finally looked at it only to tell me they would have to run it by the warranty department which I knew would not cover it. This is not a warranty issue this is a false advertisement by dealership and they should make it right, and not charge me $2500 to fix their mistake. I would have returned the car to them if I would have known they were not going to make it right, but since they kept pushing me back to have it looked at I was past my 5 days. I have asked 3 times for the GM contact information and no one that I talked with would give it to me. I am very upset and would not recommend anyone to use them as a dealership
Frank is Cardenas Service! - isaiahsup
I would like to say, on the behalf of my wife and I, that it has been an extreme pleasure to work with Frank in car service. His exemplary courtesy and professionalism made our experience with Cardenas Mazda both relieving and enjoyable. Most consumers dread the necessity of car service, especially at car dealerships for fear of getting swindled, us included. Frank has changed our perception. He is an extraordinary asset to Cardenas Mazda. You are both lucky and blessed to have him as we are to have met him. We hope we're half as lucky in Miami to enjoy a similar experience. Thank you.
I go in today, Saturday May 15, 2021 at 7:30am at Garlyn... - bneese
I go in today, Saturday May 15, 2021 at 7:30am at Garlyn Shelton for the recall on the brake pedal. My check engine light has been on and was told they could do a free multi point inspection. I asked how much it would be to run a diagnostic test which they responded $138.00.
After a wait, likely because of the recall, I was provided an estimate of work that needed to be done which did not include any work which would need to be done after the diagnostic test. Here is the breakdown of the $1,940.80 work they said needed to be done.
Repair oil leaks of just under $200.00. Now I work from home and my vehicle is parked in the same place in my driveway and stays there for days at a time and sometimes weeks at a time. I do not have one drop of oil on my cement driveway.
Diagnostic test of $276.00 which was double of what I was told when I made the appointment.
Replace the cabin air filter $60.00 which is just another add on. Which mine is fine.
Replace the air filter $41.95 which is just another add on. Which mine is fine.
A/C Flush for $95.95 which they also automatically add on because of the upcoming hot weather even if you don’t have any issues with your air conditioning, which I don’t have any issues.
Fuel system injection service and fuel treatment for $199.96 which did not show up on the free test they ran which is the same test Auto Zone does for free. If there was a fuel system injection issue it would appear on this initial test.
Brake fluid exchange for $159.95 which does not need to be done because my brake fluid is clean and there is not any leaking.
Replace belts and tensioner for $501.17 which is a high add on but I will admit it would be a good idea to change out the belts but that is not $501.17 but in fact maybe $60.00 and a pizza to have someone come over and help me put on new belts.
Rear differential service for $159.85. My vehicle is mostly driven on the highway and since there is not any abnormal wear on the tires or any leaks then a differential service is not needed. If my truck were a few years older then I would consider it.
Oil change for $78.00 which is always good to keep up with but I just had the oil changed last month and the sicker was clearly in the window, I even made sure they did not do an oil change because someone had scheduled an oil change for me this morning when I made it clear when I made the appointment I did not need an oil change.
Tire rotation for $25.00 which I had done with Discount Tire about 3 months ago for free.
Tire balance for $50.00 which I do not understand that by just looking at a tire you can tell that all 4 tires need to be balanced. Besides, Discount Tire also does this for free.
HOWEVER, there is 1 item I need to get fixed BUT the Garlyn Shelton service department did not even find it. (I am surprised they did not include that I needed wiper blades.) But what needs repaired is that when I go to spray my windows with wiper fluid no fluid is sprayed onto the window. I would have thought they would have found this issue in their multi point inspection but alas they did not.
So, when it comes down to it the work they said required $1,940.80 was simply a big lie. (Of course I lied too, just to see what their response would be, such as saying I didn’t know anything about mechanics. The less knowledge I indicated about mechanics the more emphasis was put on getting everything fixed and they would even provide me with a vehicle to use. I also kinda lied about something else but it is more of just not letting them know, is that I am familiar with the legal system having ran my own law firm. This includes deception and detrimental reliance which can be costly especially when damages are allowed to be trebled as well as additional punitive damages which juries love to give to plaintiffs.)
Worst car dealership I have ever experienced in my life. ... - tesko808
Worst car dealership I have ever experienced in my life.
Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect:
1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later.
2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow.
Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time.
Please take my advice and don’t waste your time at this place.
I was able to get the BMW I wanted, everything has gone... - lanamendenhall
I was able to get the BMW I wanted, everything has gone downhill from there, try to call after the sale and its a ghosttown.