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Spenser Fuller is a fantastic salesperson. Friendly,... - coreypellet
Spenser Fuller is a fantastic salesperson. Friendly, knowledgeable, laid back. Great experience with him. We'll be back to buy a 2022 Impreza Sport for my son from him in July/August.
The Service experience was great too. Quick, friendly and easy.
My son, Cameron, is 17. His dream is to work in your shop, working on cars. He'd love an opportunity to work at Five Star Subaru as a Valet or Sales Porter and work his way up. He said he'd even take a job sweeping and cleaning the shop. This was a key reason we're buying 2 vehicles from you this Summer. We both love Subarus and wanted to join the family.
Top Reviewed Specialists At This Dealership
The Gator is back boys I am going to stop sending... - conevenibary37
The Gator is back boys I am going to stop sending everyone I know to Mckinney and tell them to head to Plano now that I know the Gator (Jay) is back and works the internet . I was actually able to talk with him today still super cool and knows everything about subarus. Glad he is back
Fast, polite, efficient service! Used the ExpressLine... - Mark
Fast, polite, efficient service! Used the ExpressLine for my first oil change. Couldn’t have been happier with the visit. The coffee bar is excellent, as well. Made the wait pleasant!
Jeremy Rosado at Huffines KIA Corinth is the man you want... - jjones1119
Jeremy Rosado at Huffines KIA Corinth is the man you want to see if you need a new or used KIA. He helped me order my brand new 2021 Telluride SX(Prestige package and Nightfall edition) in January with all the options that I wanted. He was an absolute gentleman and professional that always took the time to explain and kept an open line of communication with me throughout the ordering/purchasing process. My vehicle arrived in just under 3 months exactly as I ordered and the exact price I expected. This was the best experience I’ve had buying a car. I would highly recommend Jeremy Rosado to any of my friends and family looking to buy a vehicle. Beside having an excellent experience, this dealership was very clean and well maintained.
I am now the very happy and proud owner of a 2016 Subaru... - ekeddings
I am now the very happy and proud owner of a 2016 Subaru Outback! Kris Tippens and co-workers at Subaru of Georgetown treated me like family and presented me with a great deal. If you're looking for a new car, first go to Subaru of Georgetown, ask for Kris Tippens and I promise you will be rewarded with kindness and respect...and a great car-buying experience!
Salesperson knew what we were looking for. Vehicle was... - grcihc
Salesperson knew what we were looking for. Vehicle was waiting when we arrived. No back and forth with manager. Done in 2-1/2 hrs.
This is my first time being a Sewell customer. I’ve seen... - tjsims67
This is my first time being a Sewell customer. I’ve seen the commercials for years and wondered if it’s as good as the commercials say well it’s is. I’m a Sewell customer for life now. We purchased a 2021 Subaru Crosstrek it was the easiest car purchase ever.
High pressure sale. Wanted to see the car and tried test... - Female buyer
High pressure sale. Wanted to see the car and tried test drive one car then sales guys did not want to give me back my drivers license instead bring more sales person to sale and continue to pressure to sale. It was most uncomfortable and irritated place. There was hidden fee tuck into the price when I asked what are these extra cost then they made sound like there was miscommunication maybe because I am female customer.
And I found out that they sent my info to my ex husband and that made me really upset.
Always prompt courteous service. Always kept updated on... - rhayzlett
Always prompt courteous service. Always kept updated on service progress. Friendly staff. Dealership is clean customer friendly atmosphere. My car always receives a courtesy wash once service is completed.
West Houston Subaru Service was exceptionally prompt,... - Berkemeierg
West Houston Subaru Service was exceptionally prompt, professional, courteous, and helpful! (I couldn’t even get a different dealership to call me back) They let me know upfront of the cost and even called to let me know/ask as it was going to cost $6.00 more
I had this unfortunate experience about one week before... - Car Guru SA
I had this unfortunate experience about one week before Christmas 2020. Once I had decided on the two vehicles I wanted to test drive the day was set up. Just prior to arriving at the dealership the salesperson texted me and said the trim level of one of the cars I wanted to drive was not available and I could drive a different one. I told them that was unacceptable. The salesperson met me outside and explained what had happened and I asked why hadn't I been notified earlier so I wouldn't have wasted my time coming over. They apologized and no other attempt was made to resolve the situation (big mistake never let the customer leave without trying to get others involved to resolve the situation). I left and was notified later I could come back at a different time. I declined. I then called the dealership and spoke with a different salesperson and left a detailed message on what had transpired and asked for the general manager to call me back if they were still interested in selling me a car. To this day I not received that phone call!
The dealership was ready and waiting for us to come in... - Bro Mike
The dealership was ready and waiting for us to come in for our basic maintenance.
Everyone treated us promptly and professionally. They kept us updated on service.
I was very surprised for the service I got at this... - emrodma
I was very surprised for the service I got at this dealer. Best ever in my life from any other dealer. Subaru is the best, good cars, safe and professional people at service.
God bless you!
Everyone was knowledgeable, professional, friendly and... - eorasemaj
Everyone was knowledgeable, professional, friendly and attentive. The entire process was smooth and quick. We are pleased with the whole experience and our new car.
Excellent service! Very professional!Listened and... - rjjstand8
Listened and watched me as I looked over the vehicle!
Answered all questions without any hesitation!!
Blake proved that he is trustworthy.
Arvin was easy to work with and very helpful. I would... - Brian B.
Arvin was easy to work with and very helpful. I would highly recommend Hiley and Arvin to anyone looking for a new or used vehicle.
Special Thank you !!! To Gillman Subaru Southwest... - Jerrico
Special Thank you !!! To
Gillman Subaru Southwest
General Manager : Eliel Alan Ramirez
Service Director: Roger Reyna
Subaru Service Team
For servicing and taking care of our Subaru Ascent, outstanding customer service and more than lightly staying with Subaru for the longest ... Highly recommended to all my Friends and Family.
Absolutely a crooked dealership!! Buyers beware!! The... - Paddy B
Absolutely a crooked dealership!! Buyers beware!! The “appraisal manager” is a complete xxxxxx Bag!! Do your research on your trade in value, he will attempt to low-ball you by massive margins! Go to CarMax they will beat any offer the fat slob at Gillman will offer. Then take your money and spend it at North Park, they will take care you and your family! Gillman lost the purchase of 2 Subarus this week, and will loose as many as I am able to save from this dealership! I am also talking with the military to black ball them from military members purchasing from their dealerships
My brand new 2020 vehicle, which started out as a daily... - Disappointed
My brand new 2020 vehicle, which started out as a daily driver, has mysteriously, intermittently had trouble starting since the day after purchase, and it's all been downhill from there. Brown first said the start issue was an issue related to a system update and just sent me home, and another time or two, that it was a battery drain issue, even though the car had at one point sat dead for a week (I literally tried starting it every day to see if I could get it to work, I was so frustrated, and it was blocking the driveway where we'd pushed it out to try to jump it), I tried jumping it off multiple times, leaving it charging for up to an hour, off two different vehicles, including my work truck, without any result; I finally called the tow truck, and then when waiting for the tow truck to show up, I was able to start the car again suddenly without apparent reason, after trying unsuccessfully all week long. I don't understand how that would have been possible with a dead battery as the real issue. Surely batteries don't just die so dramatically and then suddenly work again on their own? Maybe I'm wrong. I'm not a mechanic. But it seemed fishy, especially since a lot of the worse trouble I had was when I was driving back and forth to Canyon daily. Brown finally drained and recharged the battery all the way and now the car starts rough but it has been starting, though I don't know how long this will fix it. I just have to hope the car starts when I need it. It was a big waste of money and the fact that I gave up my high mileage "old reliable" car, which started right away every time over the years I had it, to get this glorified paperweight of a car makes me ill. I'm much worse off than when I started. Now the windshield is broken because the Brown mechanic cracked it while fixing a chip, and a $35 repair is suddenly $767 (which is half price, they tell me, which says to me they know they had at least some culpability in what happened-- Hint: don't sign anything there without reading it first. I do not know what really happened with the windshield as they will not provide me with any shop footage, but they have been so untrustworthy with everything else I don't see why that would change now, and they have not done a single thing over the year I've been their customer to restore any trust). The car is nice to drive, when it actually starts, but I would be willing to take a significant loss to try to get rid of it and get something used and reliable again, which was the whole reason to get a new car in the first place-- it was going to be my lifetime car, and it had a lot of accessibility features I needed as a disabled person, I take good care of my possessions and it was supposed to be reliable. I was going to be one of those people in the commercials with a 300k mile Subaru. It might be worth the loss simply to never have to deal with Brown or Subaru again. I wish I had never gone anywhere near this dealership, and hope they will one day be held responsible for how flippantly and carelessly they treat customers.
The worst customer service ever! Good luck ! These... - Threadslinger77
The worst customer service ever! Good luck ! These reviews are all true ! If you want honestly and integrity. You DO NOT visit a Bert Ogden location, especially the Subaru. You will see once they have your car. ALL CUSTOMER SERVICE , TIME TABLES , COSTS, EVERYTHING goes out the window. YOU WILL ALSO NOT BE ABLE TO SPEAK WITH ANYONE ! everyone always seems to be at lunch, or away from their desks .
I would not purchase a car from here or if done, I would... - Davis.latisha66
I would not purchase a car from here or if done, I would not allow them to service the car. Ever since I purchased my car in 2017, I’ve always got the run around w them and then they even damaged the hood of my car and DID NOT take responsibility for it. Tried to say “ iT wAs ThErE wHeN yOu BrOuGhT iT iN .” It was not. Then they do not even complete the full the service as advised on the receipt letting you know what all work was done. Now I have to get a new car. My lesson was learned. To save you the stress, GO SOMEWHERE ELSE
My MPI visit was fantastic. SA Lili Leyba was... - Brown
My MPI visit was fantastic. SA Lili Leyba was professional and very helpful. Thanks. The Mens’ restroom was very clean as was the store. 5
Didn’t end up purchasing from here, but they were very... - Anonymous214
Didn’t end up purchasing from here, but they were very transparent about the vehicle and process. Especially the price. I worked with Pops, who was very solid. If they had the exact car I was looking for, I would have felt comfortable working with him.
Scam artists and liars - Cheryl Feinberg
Brought my Subaru here for an EVAP issue. They replaced TWO AIR valves. The vehicle showed NO SIGNS of the air intake system needing repair and the engine code even said EVAP. $2100 and multiple lies from Emmanuel the service adviser, Dave the service manager, and Bart the GM and we are told $700 more to fix the initial problem because they deceived us.
We will be looking into a lawyer. Do yourself a favor and go else where. They are scam artists and liars!
My sweet Crosstrek - Ambersandralee
Matthew was truly helpful with me ending up with my dream car! I would buy again because of him.my sales guys as nice too. He just seemed very busy and no forced just on us. They both made it possible though! Everyone there is very welcoming and nice as well. Service department ladies are sweet too!
Amazing customer service! Chris Louis is very... - AngelDlc
Amazing customer service! Chris Louis is very knowledgeable gentleman and super friendly. Dan Massey, Finance manager was very helpful explain everything in detail
Thank you guys!
While the service time is always fast, it was a bit... - MARISSAR_MCINTYRE
While the service time is always fast, it was a bit disappointing to be welcomed by a service advisor not wearing her mask. It took her a few minutes to finally realize she didn't have one on and was scrambling to find one. Then when I returned to pick up my car, I saw her with her mask pulled down. The other 2 service advisors had theirs on though. This pandemic is a VERY serious matter and people like this make me very upset. Maybe they shouldn't be working with the public and putting everyone's lives at risk and possibly even death. While I will return to Subaru, I will make sure I do not deal with this individual.
Five Star Subaru of Grapevine
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