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Everyone we dealt with was courteous. If they didn't know... - leahlhaynie
Everyone we dealt with was courteous. If they didn't know the answer to a question, they found it quickly. They were flexible with timing.
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It was quick , I arrived at 715am I was out at 740am... - Tommy boy George
It was quick , I arrived at 715am I was out at 740am before I even finished my coffee, the team was very fast and very polite
I was very pleased with the service I received at Subaru.... - jgkona
I was very pleased with the service I received at Subaru. I have two opportunities to visit the dealership service center. The first was several months ago when I noticed an issue with one of my inside lights. Your service person took a quick look, noticed it needed no repair, but the issue was with the secondary bulb that was in place. There was one in stock and one he had to order. He offered to put the bulb in for me at no cost, although I declined. I was really impressed at how attentive he was (sadly I did not take note of his name). The second time I visited was the recent one. I typically don't bring my cars to the dealerships because I have had terrible experiences at dealership service departments for my Hondas. I usually have to listen to their "song and dance" about all the things wrong with the car and they quote me very expensive repairs. Then I have to ask to speak to the mechanic and say something like, "what needs to be done to fix the problem I came in with? Is the service quoted for a long-term fix that likely won't even need to be done in the next couple of year?...etc". I hate doing that. So, that is the reason I am skeptical but because I left with such a good feeling from my simple, bulb-issue visit, I thought I should visit again with the current issues on the car. Christian was great. He was patient as I explained my situation, he was respectful and kind and made me feel like I was important. In the end, he explained everything that was checked out, the cost of what I came in for, the other issues and which ones can wait, which ones should be done sooner, what the cost was, etc. I love the printed explanation and guide that is given as well. In fact, everyone I encountered that day acted professionally, respectfully and were very welcoming. I really feel as though I can trust Subaru and will continue to go for the service on my vehicle. I will say that I am still fond of Honda vehicles (which is what my family has mostly owned for many years)but because of your service department, I am considering to purchase our next vehicle from Subaru. Nice job!
I can’t express how great of an experience I had at this... - Devon
I can’t express how great of an experience I had at this location today. Just leased a sick 2020 Kia Stinger with Saul/Ashton making my decision to buy easier and easier along the way. First car I’ve ever purchased/leased on my own dime and I couldn’t be happier with the service/genuinely good people that I met today.
After checking out Sewell, and Ewing I ended up checking... - AHahn223
After checking out Sewell, and Ewing I ended up checking out Brandon Tomes Subaru in McKinney- I chose to do this due to price and service. Upon going to the dealership I was greeted by Obi Ezeh. I immediately felt comfortable, and not pressured or judged by him. He was extremely knowledgeable about everything about the Ascent, I found at other dealerships the salesman didn’t know or had to look it up. Obi was patient, showed us several options, great test drive and safe during covid. I appreciate someone that is down to earth that is there to help me, not to pressure sell me a car. Finance office was a breeze and equally as kind and relatable. I highly recommend this dealership if you want to be treated respectfully and like family. Go see Obi- best experience in buying a car! I love my new Subi! Thank you!
If anyone is looking to purchase a new or preowned... - tuesdayray75
If anyone is looking to purchase a new or preowned vehicle I highly recommend Nathan Acker. There are no words to accurately describe how efficient, trouble free, and pleasant my car buying experience was with Nate. I contacted him and was actually kidding when I told him the type of vehicle I wanted because I didn’t think it would be available preowned. It wasn’t 5 minutes before he sent me the exact vehicle I have been wanting for 2 or more years now. Subaru Forester black with saddle brown interior!! I am still excited about it. I didn’t have to jump through hoops and I was confident that I was getting the best deal on my trade in. I also had to bring my 2 small children with me for signing, and Mr. Esteban made us all feel welcomed and he was very patient. Thank you Nate and Subaru Georgetown.
They treated me great especially the salesman that helped... - Kris Puente
They treated me great especially the salesman that helped me out since the very beginning since I had to wait a couple weeks to get the car I wanted but Dave Diaz was awesome for helping me with everything I could've possibly needed. My best car buying experience yet!
My husband and I have been North Park customers since... - Snowman
My husband and I have been North Park customers since 1994. We purchased our first Subaru in 2012 and since then purchased two more. This is an outstanding organization and dealership that has provided consistent quality customer care and customer service. Doing business exclusively with them for 26 years speaks volumes itself.
My sweet Crosstrek - Ambersandralee
Matthew was truly helpful with me ending up with my dream car! I would buy again because of him.my sales guys as nice too. He just seemed very busy and no forced just on us. They both made it possible though! Everyone there is very welcoming and nice as well. Service department ladies are sweet too!
Ok so this was my second Subaru bought from Sewell. I... - Whataflyguy
Ok so this was my second Subaru bought from Sewell. I didn't think the service could get better but it really did thanks to William Hunt. He greeted my family at the door and immediately knew who I was and got us drinks. We did most of the paperwork online to streamline everything so he took the time to sit in the vehicle and go over ever feature in our subaru a remarkable attention to detail that I've never seen in any other dealership experience. Please ask for Will next time youre car shopping he really will go the extra mile for you. Trust me dont waste your time at 4 other dealerships like I did Sewell is swell.
My car was promptly diagnosed and repaired at a fair... - SBSam
My car was promptly diagnosed and repaired at a fair price. The employees all followed safe Covid guidelines. It was a pleasant and I would recommend.
Above and Beyond customer service - Edill201109
This is the best place in the central Texas Area to purchase a Vehicle, Mimi is a one of the best saleswoman I’ve met, she gave me confidence and really paid close detail to what I was looking for. Mimi told me yes when I’ve heard no so many times. Thank you Mimi for going above and beyond me for me !!Thank you so much Cleo Bay Subaru!!!
Keeping Confidence in motion.
Visited this dealership to test drive a Subaru, and... - Carshopper
Visited this dealership to test drive a Subaru, and Mercedes was the sales person helping me. She was absolutely fantastic. It is no fun visiting a dealership as a woman alone, and she was so friendly, and not at all pushy, and really listened to what I wanted. Gave me fair numbers, and did not play games.
Great service experience - Maria
Great experience, took less than 20 minutes, for 6 month maintenance.
Drive up...service door opens....drive in. Wait in a nice waiting room with
magazines, comfortable chairs, and free beverages. My car was clean,
and parked nicely out the back door. Even fixed my tire pressure light.
Great Salesman - Ralph
We were unable to agree on a purchase price, probably my hard hardheadedness, but I want to complement the salesman that we worked with. It was Nathan Findley. I do recommend talking to him if you are looking for a Subaru. Ralph Willis
Courtney Simon went the extra miles needed to get me into... - NEarles
Courtney Simon went the extra miles needed to get me into a Subaru Forester at a price I was comfortable with. She was very informative about all the functions and mechanical things I would need to know about because I had a really old car and everything was so new and updated I did not know how to operate anything. She spent about 5 hours with me test driving 2 vehicles until I could decide on which one I wanted to buy. Before I left, she reviewed the bells and whistles and how to use them which was a great help. I did not feel pressured in any way and felt like she had my best interest in mind when helping me decide. Everyone at the dealership was very nice and helpful with no pressure. I would highly recommend going there to buy your next vehicle. Be sure to ask for Courtney.
Terrible service. I had an appointment at 8:30 am. I also... - Jody Lane
Terrible service. I had an appointment at 8:30 am. I also asked them to check my blue tooth because when I am driving on the interstate people tell me they can hear a noise that sounds like air blowing into the mic. This only happens when I am driving fast. They took 2 hours to do an oil change and tell me nothing was wrong. They told me they test drove my car. When I went to leave, I checked the mileage and they had put less than one mile one my car so I highly doubt they drove it to test the Bluetooth speaker on the interstate.
Hiep Vo has been very understanding, accommodating,... - michael.g.farag
Hiep Vo has been very understanding, accommodating, professional and most of all honest. Thank you for going above and beyond to remedy my car issues!
Bought a 2014 Crosstrek brand new and only serviced at... - Mila Jean
Bought a 2014 Crosstrek brand new and only serviced at Giiiam. The service was very good and if I had a problem they fixed it. The service people always treated me professionally and were friendly, courteous, and knowledgeable.
The warranty service was exceptional.
Waiting room is clean, employees are friendly and... - Mrs. Dash
Waiting room is clean, employees are friendly and competent, service department is well-trained, and explanations of work to be done are clear and complete.
I bought a used Subaru Forrester out of pocket, for it to... - caitacolbert
I bought a used Subaru Forrester out of pocket, for it to immediately need repairs which would have added up around $2300 (for new struts, calipers, rotor, brake pads, front passenger low arm control). If I knew I was going to have to pay that much more I would had gotten a newer model with less mileage.
Make sure you test your vehicle on the bigger highways that go up to 75 MPH. Much of the issues that car had were not noticeable going below 60 MPH.
I had to wait a few weeks to get the struts replaced which they went 50/50 with me which did not even cover the issue that I was having. They also knew there were other issues, that were stated, but they only “fixed one things” I took it back and wanted me to pay about $1100 to get the things fixed that should have been fixed the first time. I have been unable to drive much outside the area and had to cancel trips and rely on others for transportation for almost two months. I have not been impressed, it has been a huge waste of my time and money and will be servicing my vehicle elsewhere.
I recently purchased my new vehicle from this location.... - andreaefarmer
I recently purchased my new vehicle from this location. Nathan V was great is helping us find the right car and getting us into the price point we needed. The process was easy and smooth. I can’t recommend Subaru of El Paso enough!
I recently purchased my first Subaru. When I arrived at... - Dezz
I recently purchased my first Subaru. When I arrived at Hiley I no sooner pulled in and parked and was headed toward the building when Tony Ledesma came outside to greet me with a welcoming smile (easy to see even though we were both wearing our masks) he asked me how he could help and escorted me inside. I had already been in contact with Bryan Pohimeir and he worked with me on my purchase. Bryan was courteous and truly knowledgeable on Subaru vehicles. Before test driving the vehicle, he went over all the features on the car and was patient in answering all the questions I had. I decided I wanted additional features on the car I wanted to purchase, Nick, the sales manager was very accommodating and diligent in finding the perfect car with everything I was looking for. When it came time to go to finance to complete my purchase I was assisted by Kip. He too was friendly and made sure any questions I had were answered and I understood. He made the process seamlessly easy. Everything was in order and ready for my signature with out a hitch. I have purchased several vehicles and I must say this was the most pleasant, stress free car purchase I have ever made. Thank you to the folks a Hiley for your attention to detail and putting your customer first. I will be a return customer and will recommend Hiley and your staff to all my family and friends.
If I had an option to give this place a ZERO, I would! If... - Er217541
If I had an option to give this place a ZERO, I would! If you consider yourself to be smart, STAY AWAY FROM THIS PLACE! DO NOT FALL FOR THE LIES THEY SAY JUST TO TAKE YOUR HARD EARNED MONEY! They are not honest and as soon as you drive off with what you believe is a descent car, it breaks down! It's a clunker! When you try taking it back to get repaired, they want to blame everything else around them, taking absolutely ZERO responsibility, and they still ask for more money!! Horrible service! Will NEVER EVER go back to this crooked dealership again! Be smart, STAY AS FAR AWAY AS YOU POSSIBLY CAN FROM THIS PLACE!
Seriously awful - sammie.
To mad at them to write a full review but be careful and i would look at other options. Would not recommended this dealership at all.
Expectations Met! - MarshaB
Ease of Service Arrangement YES!
Assistance with Service Loaner YES!
Quickness of Return YES!
All things went smooth and easy with my service needs! I know their Volvo team, from Sales to Service is there for me to call and ask questions as they arise!
Scam artists and liars - Cheryl Feinberg
Brought my Subaru here for an EVAP issue. They replaced TWO AIR valves. The vehicle showed NO SIGNS of the air intake system needing repair and the engine code even said EVAP. $2100 and multiple lies from Emmanuel the service adviser, Dave the service manager, and Bart the GM and we are told $700 more to fix the initial problem because they deceived us.
We will be looking into a lawyer. Do yourself a favor and go else where. They are scam artists and liars!
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