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Great service - Subaru Girl
I took my car in for oil change. I was a walk in and was told it would be maximum 75 min wait, they were booked. I didn’t mind waiting as I had computer work to do that would take at least 1 hr. Needless to say, my car was done within 35 min. Now that’s service!
M De Leon
Top Reviewed Specialists At This Dealership
Internet Sales Professional
Service Review - service review
Will Heller was super helpful! Informative, efficient, and friendly. Also, timely. I had the car back the same day! Very happy with service! Highly Recommend!
Sales and Leasing Consultant
Was kept Well informed about repair progress. - Bob K
Very pleased. Greeted quickly and professionally. Kept me informed and made me comfortable in the lounge. I was able to view the work performed through the window.
Expectations Met! - MarshaB
Ease of Service Arrangement YES!
Assistance with Service Loaner YES!
Quickness of Return YES!
All things went smooth and easy with my service needs! I know their Volvo team, from Sales to Service is there for me to call and ask questions as they arise!
Cared about what was BEST for ME! - tmstautner
My first Subaru but not my first car. Excellent experience. Thanks to Curtis Moore & Mr. Fowler for the informative, smooth easy process!! This dealership will be referred by me with no hesitation.
Crosstrek rocks! - Byron Crump
Great guys, no pressure tactics. Recommended you visit if you are looking for a Subaru. We got a Crosstrek and really like it, neat little car.
responsiveness of service department - DH
When an appointment for new tires wasn't available on the day I requested, Trey, my service representative, suggested that I bring the car in and he would work the service in that day whenever possible. This was very gracious of him, and it put my mind at ease when I took a long road trip the next day..
Efficient & Convenient - jpbvct
Subaru was able to provide routine service maintenance to my outback as walk-in appointment and complete by end of day(around 4pm). They were able to transport me back home and pick me up in order for me to pick up my vehicle in a timely manner.
Thank you, Marcus Terry for being an Awesome salesperson - SLreview
In April of this year, I purchased a 2019 Forester Subaru from Peltier Subaru. This was my fourth purchase of a Subaru and my first purchase from Peltier, Marcus Terry was my salesperson. Marcus would receive a rating of four Stars as the best salesperson I have experienced in purchasing a car.
Marcus worked with me for several months before I made my purchase, during this time he was patience, thoughtful, honest and ethical all while maintaining a sense of humor. I would not hesitate to recommend Marcus to you for your next car purchase.
Thank you, again Marcus for being an awesome person.
Also, I met with Matthew Torres, Finance Manager, who was professional and knowledgeable taking extra time to answer my questions. Thank you, Matthew, for being an excellent finance manager.
Service and friendliness were exceptional Matthew was great - S
Fantastic. The service and friendliness war great. Matthew Dobek was so helpful and very professional. I will be back. Than you so much. When I buy another Subaru and I will, it will be at clear lake Subaru.
Karla gives outstanding service to my Subaru. - Happy customer Anne
I highly recommend Karla when having your car serviced.
She is knowledgeable, efficient and very polite. Also, my car was in and out in a timely manner.
Great Salesman - Ralph
We were unable to agree on a purchase price, probably my hard hardheadedness, but I want to complement the salesman that we worked with. It was Nathan Findley. I do recommend talking to him if you are looking for a Subaru. Ralph Willis
Great Experience - Tommy Hughes
Had a wonderful experience working with Steve Paul on the purchase of our new Ascent. Would recommend him to anyone looking to buy a new car. He was courteous and truly works to get the buyer the best deal possible. Would have liked to get more for our trade but it's part of the business I guess.
We got a better offer in San Antonio but chose to stay close to home due to the experience at Subaru of Georgetown.
Great service experience - Maria
Great experience, took less than 20 minutes, for 6 month maintenance.
Drive up...service door opens....drive in. Wait in a nice waiting room with
magazines, comfortable chairs, and free beverages. My car was clean,
and parked nicely out the back door. Even fixed my tire pressure light.
******DO NOT TRUST GILLMAN****** - THETRUTH
I purchased a two year old Subaru and had a few hiccups but didn't think anything of at the time. Now that I have bigger issues, all the pieces are forming a picture of this company and it's employees. First of all, my second set of keys didn't work and I was told they would be reprogram them. I called week after week just to be given excuses...eventually, the salesperson told me there never was a second set of keys with the remote starter. The salesperson told me the car was Certified Pre-Owned as it was labeled on the windshield--just found out Gillman cancelled the CPO warranty just after I purchased the car. Yet, when I went in with minor issues, I was always told we'll take care of it under your warranty! Before I finalized the sale, the salesperson stated he would have service fix the side view mirror control as it was broken. Excuses again....and it never was repaired. I have been taking my car for an ongoing issue that they haven't been able to resolve. I've taken it many times but they haven't been entering all my visits as I now have found out. Dealing with a few different service advisors, I've been told various things regarding how the issue was fixed. They never have a loaner to give out except one time when they kept my car for over three months!!! This was for another issue and every week...I was told they had to change a sensor or another part because the problem was still present. Due to the first persistent issue, I've had to involve Subaru of North America. Because of the pending case, I now am finding out about the lies I have been fed and how they didn't leave a paper trail with all my visits. One of the things I found is that they changed the timeframe of the loaner given to me from Sept 2017 - Jan 2018 to Dec 2018 - Jan 2018...they claim they only had my car for about three weeks. Subaru of N.A. contacted Gillman Subarau Southwest and was told they had my car about three weeks. I'm glad this conversation happened because it shows Gillman does lie about what actually happens. I say this because I have proof that has been verified when I received the loaner and when it was returned. After being given a run around, I finally received my service history or what they selectively entered. I called today for the fifth time and put on hold.....a guy comes on the phone and is complaining to me. It was another customer they connected to me and he thought I was an employee at Gillman!!! I told the other gentleman that I am a customer that was put on hold. I definitely don't recommend Gillman in any way. FYI...they have an extremely high turnover rate with service advisors and members of management on the sales floor as well as the service department. ******I will update once my case is resolved.******
Randall Noe Subaru Review - jessicarychlik9
Purchased a 2018 Subaru BRZ from Randall Noe Subaru a few months back, it was by far the best experience I have ever had! The sales managers Kayla and Shannon went above and beyond to make sure my vehicle needs were met, they were both very courteous and friendly. From the experience I've received from them, I will only buy and have my vehicle serviced with Randall Noe Subaru!
First oil change - runnels,judith
Staff professional and friendly. I had a few questions and were answered to my satisfaction. The wait wasn’t long and there was coffee. Wish there was water but the coffee was fresh.
Above and Beyond customer service - Edill201109
This is the best place in the central Texas Area to purchase a Vehicle, Mimi is a one of the best saleswoman I’ve met, she gave me confidence and really paid close detail to what I was looking for. Mimi told me yes when I’ve heard no so many times. Thank you Mimi for going above and beyond me for me !!Thank you so much Cleo Bay Subaru!!!
Keeping Confidence in motion.
On Budget With Wanted Features and Color - VillageHiker
We purchase a car infrequently, about every 14 years or so. We drive Subarus. D Oguntona at Sewell Subaru worked hard and smart to find a Subaru matched to our budget, features and color. He worked at our schedule without pushing. The selection and purchase process were great. Thanks D and Sewell Subaru.
Garcia Swindle-ru - Buy a Honda
I would give 0 stars if I was able- they conned me out of a $15000 paid-off car for a lease of $38000. I tried to get all the info and be prepared, but essentially they took advantage of my ignorance and I agreed because I trusted them. They didn’t tell me about the $600 a year in taxes, the $425 extra a year for insurance, the $300 disposal fee. When I tried to get out 2 weeks later, they said I could not. I tried to get out at a year- they said no. I tried to trade it in at the end of last year- they would only get me into a 7 year old used car with much less safety and quality. I have a disability that requires me to have certain things in a car- nothing extravagant but required nonetheless. At the end of the lease, they were very apologetic but basically told me it was my fault for being ignorant (their word), that Subaru is what a “certain class” of people expect and they are able to pay for it. When I chose not to extend the lease or get their used cars, they added several steps and hoops to jump through that no one ever mentioned. I’m a single mother and a teacher and I did the best I could. Now I’m starting over with nothing as an asset. I’m holding my breath to see how many fines, fees and additional surprises will be on the final bill. I have no doubt that this will not get a response because it’s not positive, but it is true.
Bad time management - Cazmag19
If I could no stars I would...
No need to make an appointment because they won't honor any time constraints....went for a job that should have taken 30 minutes it took over and hour ... and they quoted one price then it come out higher ...they did lower the price but that's not what I'm really mad about... my time is valuable and these people wasted my time!! this literally should have taken 30 minutes ...unacceptable
Warranty or no warranty - shermhw
Bought a used car from Gillman Subaru after being assured from the salesman and the manager that it had a remaining Hyundai warranty. Everything was fine at first, until it started having transmission issues. Hyundai picked up the vehicle and took it to their dealership for a diagnostic review. We were told that the transmission had internal fault codes, needing to be replaced and there was no warranty coverage because when we bought it from Gillman the warranty had already expired. The reason we bought the car from Gillmman Subaru was because the salesman and manager assured us that the vehicle had always been professional serviced and there was a remaining warranty on it. After speaking with Hyundai USA for clarity, we went to Gillman Subaru and spoke with the salesman and his manager. The manager once again told us we have a warranty and that Hyundai was not being honest. The sales manager finally called the Hyundai dealership and found out he and the salesman miss lead us with regard to the warranty. The manager then told us he would not assist with repair cost, but would trade us out of the vehicle. Only thing was his salesmen TEXTED us, one time, some vehicles not comparable to what we had and with higher mileage. We haven't heard from the manager or the salesman from Gillman Subaru and they have not returned our calls.
Honesty and integrity are truly lacking by the person's representing the Establishment, would not recommend doing business with for this reason.
They will sell you Anything to make money. Worst service! - Carguy
Crooked sales people who will lie to your face, take your money and sell you a piece of junk! They clean it to look nice and shiny on the outside, but is a complete piece of junk under the hood where it's most important! Will never go back to this place. I will never refer anyone that is human with a heartbeat to this dealership.
Rude salesman - Aharris
I had the displeasure of deal with Saleman Tom Hager... I asked a simple question about leasing and getting a tax credit off the sales tax because another dealership in lubbock gave me a sale tax credit of $600 off the final cost. When I text him he replied, "Man I'm not a tax consultant"... no need to be rude. However, this made me want to do business elsewhere. A salesman is suppose to be there for the customer not the other way around... maybe he needs more train on his job...
Scam artists and liars - Cheryl Feinberg
Brought my Subaru here for an EVAP issue. They replaced TWO AIR valves. The vehicle showed NO SIGNS of the air intake system needing repair and the engine code even said EVAP. $2100 and multiple lies from Emmanuel the service adviser, Dave the service manager, and Bart the GM and we are told $700 more to fix the initial problem because they deceived us.
We will be looking into a lawyer. Do yourself a favor and go else where. They are scam artists and liars!
Worst service ever - Garrett.simpson
Zack the finance manager is the most unprofessional and condescending person we’ve ever dealt with we purchased 2 vehicles through the dealership because of the warranty that they offer and have to jump through hoops to get all of our paperwork right. This is the only dealership where I’ve had to go to the bank after signing papers. Don’t recommend would never go back. Randy was the only one that was decent and we never worked with him.
Subaru of Grapevine