Potential buyers should read this before purchasing from - jh870126
Potential buyers should read this before purchasing from Hudson Honda. I am sharing my experience with photos so others can understand what happened.
1. CPO vehicle with major defects
I first purchased a Certified Pre-Owned vehicle from Hudson Honda. Soon after, I had the car inspected by another Honda service center. The inspection found over $8,000 in mechanical problems that should never pass a CPO inspection.
Because of these issues, I ended up buying a brand-new 2025 Honda Pilot from the same dealership.
2. SSN security concern during financing
During the financing process, the dealership asked me to send a photo of my Social Security card by email. I explained that sending a full SSN card by email is not secure and asked for a safer method.
Instead of handling that concern professionally, the response I received included pressure and references to a “repo team.” As a customer simply trying to protect sensitive personal information, this was extremely concerning.
3. Brand-new car delivered with seat damage
After taking the new vehicle home, I noticed visible damage on the rear seat. The leather was cut and peeling in several places. I contacted the dealership and asked them to repair the seat immediately.
4. Repair process became tied to survey pressure
As I tried to get the damaged seat repaired, the process became more complicated than it should have been. Instead of simply scheduling the repair, I was told that help with the repair would depend on my response to the Honda customer survey. That raised serious concerns for me about how customer feedback was being handled.
5. More than a month later, still unresolved
Even after over a month of communication, the dealership has still not provided a confirmed repair appointment for the damaged seat. I keep being told that a specialist is “out of the office.”
A brand-new vehicle should not remain damaged for over a month while the dealership delays a basic inspection and repair.
I have filed formal complaints with the BBB and the NJ Division of Consumer Affairs.
Buyers should carefully consider this experience before purchasing from Hudson Honda.
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