Great Experience - REYOLIVA2
See Larry Chapman when visiting Crown Eurocars, very professional, knowledgeable and friendly. He made our shopping experience very smooth. He met all of our needs and gave us all the best options. From meeting the dealer manager and getting a tour of facility is the reason this a team above the rest. Purchasing a Mercedes from Crown Eurocars could not have been any easier and fast. Rey O.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Sales and Lease Consultant
Great Service Experience Every Time. - psostre
Although I've had good service at almost every MB Dealership - Coral Gables goes above and beyond. They always have drinks and snacks fully stocked and they go the extra mile to make sure you're happy and taken care of.
Retired Global Sales Executive - joannyoder
Service was above average. I was pleased with the turnaround time.
The staff is very friendly and professional
I would recommend Frank DeLuca as a sales professional to anyone.
Great experience!! The Best Dealership! - NicDod2155
My experience from start to finish was first class! Michael Felton was who I worked with and he was knowledgeable, friendly, and professional! I highly recommend this dealership!!
Mercedes Benz Master Certified Sales Associate
Professional and courteous - Burr
Have had Chuck Searles asmy sevice contact for many years. Always professional and organized. Everyone that works in that department is friendly and helpful. Five stars to all.
Certified Internet Sales and Leasing Consultant
Certified Sales Consultant
Master-Certified Sales Consultant
Excellent - Mblover
Excellent customer service,great dealership,excellent experience ,the dealership is beautiful everything was perfect from A to Z.All the questions were answered in regards of the car,The vehicle was in an impeccable condition.
Sales and Leasing Consultant
Michelle did a fantastic job helping us pick the right car - Candace
I highly recommend the Gainesville Mercedes dealership! Michelle was so helpful and so easy to work with. The team they have there is friendly and make buying a car so easy. Thank you Michelle and the whole team at Gainesville Fl Mercedes
Senior Mercedes Benz Sales & Leasing
Fantantic - Pamela
Jaleel Khan is the best. Setvice is perfect!! The service department is excellent and the product, the tires are great. The staff is professional , the waiting area is beautiful, as is the café . All is a great experience. I would definitely return to this dealership because of the professional received received through Jaleel. When I’m ready for another Mercedes I will definitely return to this dealership and continue to work with Jaleel. He is a most valued employee. I have always been satisfied ,as well , with the service department.
Sales and Leasing Consultant
Excellent Service! - The McCarter's
We purchased the E350 and were happy with service and personal care that we were given. A special thanks goes to Don Josey for making sure that the process ran smoothly. I highly recommend Fields Motorcars to anyone interested in quality car buying services!
Thank you! - Mitch-091460
I am very appreciative of the job Michelle & the delivery team did for me. After purchasing 8 Mercedes Benz vehicles from another dealer, this went very smooth for me. Thank you!
Terrible service. - Marie
Ashley who helped us was totally unresponsive to issues relating to the loaner we got. Very frustrating and not what you would expect from Mercedes.
1st Service Visit - Afpotic
I live in St. Augustine and decided to drive south rather than north for first time service visit to Mercedes-Benz of Daytona Beach. Currently, due to the proximity to I 95 but most importantly their ratings.
It’s one thing to satisfy the customer but it’s another to exceed their expectations.
Mike Lafanti, service advisor was professional and timely in having me in and out with a loaner vehicle in addition to providing information regarding future visits to make the process even more efficient.
I am a detailed guy when it comes to my Mercedes Benz and it was returned to me cleaner than when I left it.
One visit was enough for MBoDB to earn my trust and return for service if needed in the future.
Thank you, Mike.
New Car Buying Experience - UNIWORLDTECH
The best car buying experience. My sales person Sandy went above and beyond to answer all questions about new car purchase. Definitely recommend this dealership for your next brand new car purchase.
Prompt attention when I called for service. - Irisb
Expirience a very Good service. courtious Service manager when we talk on the phone explained me in detail about my concern.. handle it in a good manner
A pleasant car buying experience - jhj43
I worked with David Wrynn. He was very knowledgeable of the process and of the vehicle. He answered all my questions, and encouraged me to call with follow-on inquiries. This is my third Volvo, and the second I bought at this dealership. Working with Mr Wrynn was most enjoyable.
Super service as always - JohnA51
This review is not for the Fields Jacksonville MB dealership on Atlantic, rather it is for Fields MB of Orange Park on Blanding. I took my 2012 SLK350 in for an A service which was provided as part of a voluntary research program. The service was quick and complete. I have been to other dealers where service has taken several hours while here I hardly had time to eat my complimentary breakfast before my car was done. My advisor Ted explained each item that was to be performed, and debriefed me on the condition of my vehicle...I'm satisfied enough with the dealership that we recently purchased a second Mercedes. I highly recommend this team.
GREAT SERVICE! - Newsperson1
Just a note to let you know of the phenomenal service I received from Mr. Joey Rodriguez. A wonderful very nice and knowledgeable person that took great care of my vehicle. Let me add Chris at your service desk as well, very nice professional, and always has a smile.
Thank you very much,
I won't be back - David
Made an appointment to have my GLC serviced. The car indicated A2 service required . When I made the appointment I said I would wait for the service and was told 2 hours. When I arrived the service person said that I did not need A2 but instead B1 and the wait would be 5 hours, the cost would be $1400.00 and they had some more suggestions. I really felt like I was getting ripped off and told them to simply do an oil change. 2.5 hours later the car was done but they did not reset the service indicator which would come on every time I start the car. I ask for the reset and was first told that it was Mercedes Benz policy not to reset.Only after I really got in the guys face did he agree to reset the indicator. I will never go back there for service again. I believe that they push to upsell and actually are quite arrogant.
Un-necessary work quoted - Nothappy
I brought my 2018 SL450 to have the front distronic star replaced due to a slight crack in the outer rim. The quote was approximately $200 for the part and $500 for labor including removal and replacement of the bumper. Not happy with the amount, I took the vehicle to Mercedes Benz of Delray Beach for the same issue. Their quote was approximately $250 for the part and installed it while I waited at no charge (and couldn’t have been nicer!) BEWARE...
not all dealers are created equal!!!
Lost my business - Tkdman5
Brought car in 3 times - still not fixed - was told they did they correct repair - employee was very unprofessional— will not be returning - lost my business for sales and or service
Car purchases from Francisco - Ron1997
Unbelievable salesman. He went above and beyond to help from start to finish He is knowledgeable and caring Communication was great. All questions answered immediately
BEWARE OF SERVICE DEPARTMENT - Andy
BUYERS BEWARE OF SERVICE HERE. I refuse to give them even 1 star, I only had to because it wouldn't let me post. I took my car in for service on a Saturday, drove home, and when I was going out for dinner that day my wife noticed that the car had been crashed, I called left them a message, because they were closed, never got a call returned, called back Monday when they were open, was told I needed to speak with the Service Manager Todd Banks and that he would call me back. Long story short, Todd said that they would not take care of the damage to my car basically because I drove it away without overlooking the car. He NEVER looked at their video, this dealer cares noting about their customers. BUYERS BEWARE OF SERVICE HERE.
Service and customer lounge is not good - Maximilliam2002
They said VIP nothing special lounge is ugly and don’t have nothing to seat and wait and service for your car not good and car wash they close early my first Benz bought from winter park and very happy and second Benz bought from south orlando and not happy.
Tried to get us to pay for services not needed - BZ
We needed an oil change for our 2013 GL 450. Service advisor called us and said we needed 2 rear tires, cost over $700, alignment, over $200, and brake pads and rotors, over $900. Since I had just put 2 new tires on the front 3 weeks ago and had it aligned I knew something was fishy. I also knew the back tires were ok because I measured them myself! We has a mechanic look at our brakes and rotors. 80% in the back and 60% in the front. No problems! To say they were going to rip me off is an understatement. Beware as car sales must be soft!
Service Department - Amazing!!! - monroe00
Let me first send a big Thank You to Barnes in the service department at Ft Walton BMW. I have been a customer for the past seven years and have always been satisfied with the service that was given to me. When Bill Higginbottom left BMW service I was devasted because he had always made sure my car was in good shape and more importantly safe for my family. I had been through other individuals at the service department but none that really stuck in my head that treated me the way Bill had done. I just took my car for service and repairs and finally I met an individual who gave his time and effort to assuring that everything was simple and easy for me. Barnes at Ft Walton Beach BMW service just treated me like I was his only customer and I was his top priority. I will definitely make sure that Barnes is always there to take care of all my car needs. Thank you again Barnes for being absolutely amazing! i appreciate everythin you have done to make my service experience great again!!!!
worst service ever - Andres
Our new car did a double spin in the road, yes 360 degrees circle while riding at 45 mph.
We took the car to the dealer and after 2 days they said everything is fine. Later the car did the same and for the second time they said there's nothing wrong.
We took it to a different dealer and there they said at a first glance that the front wheels needed alignment. ALIGNMENT!
Now it is corrected. Mercedes Benz Fort Lauderdale sucks.
Service advisors overloaded - mngibson
The guys listen. They also are overworked. It shows in the quality control. They don’t have time to adequately inspect jobs coming out of the shop. i can see that they are trying. Repairs get done. Take a long time to turn around. And the cars cone out dirty and greasy.
Totally and utterly disgusted!!!!! - Debs car
I took my New car into the dealership total miles 2024 miles the Navi system did not recognize my instructions when telling it the destination. When I went to pick it up the same problem still exists but a host of other problems like the blinker assist, the radio doesn’t work, the sound coming from the speakers is garbled, the lighting stoped working on and on and on!!!! What xxxx did they do there play around and screw every electronic component up! What a total bumble xxxx they left me with, they screwed up everything you can possibly imagine, I also told them I wanted my windows tinted while the car was there and they are so foggy looking I can’t see clearly out of them! What ta xxxx! I am really pissed off! They better get this xxxx fixed ASAP as I almost had a crash driving home because the blind spot assist was not working driving home! This is beyond unbelievable incompetence!
i was lied to - Tarkay
I received a letter about replacement of the recalled airbags, so I made an appointment and before I left my house I called the service department asking them to check to make sure that they indeed have the parts available to perform the replacement for my specific car (gave them the VIN of my car, too), they checked and called back and said "yes, please come over". I went and they told me they didn't have the parts. Then they said they will order the parts and call me back on Tuesday, of course no call back at all. I am about to buy a new mercedes within a year, and now I know I am not buying from this dealership. Very disappointed.
Service Department - Mad As xxxx
On October 24, I telephoned the service department to schedule a windshield replacement for an S450 and was informed that November 1 was the first date that was available, in order for me to receive a courtesy car. I made the appointment believing that an efficient dealership would order the windshield for the work. I arrived at the dealership at 9 am on November 1 and was given the keys to an GLC300 courtesy car.
On November 3, I called to determine if the new windshield had been placed in my vehicle and was informed not yet.
On November 7, at 3:30 pm, I received a call from Mira in the service department stating that Service Advisor Michael Shattuck had told her they could install the windshield on NOVEMBER 19. I immediately inquired 1) why the delay?; 2) why was I told to bring in my vehicle on November 1, if they did NOT INTEND to perform the service until November 19?
In speaking with Mr. Shattuck, I asked what was the delay and he reported they just received the windshield on November 6. I informed Mr. Shattuck that Mercedes has a parts warehouse next to the Jacksonville airport and a windshield should have been delivered at least the day (Nov. 1) I dropped off my vehicle. Why the delay in securing the windshield?
More importantly, if they received the windshield on November 6, why was it going to take until November 19 to install? Does anyone else see a POOR scheduling of work within the service department?
Mercedes advertises "The Best or Nothing." This dealership is the referenced NOTHING--utilize at your own risk.
Mercedes-Benz of Bonita Springs
Mercedes-Benz of Gainesville
Financial Services Manager