Susan Cardoso is a master! - Jan A
Susan’s capabilities exceeded my expectations in the service department. She is so friendly and so personable that I will actually look forward to my next scheduled service appointment! Jan A
Tire issue - Aleon.mb
Tire blew out on new c 43 amg, but Alison form concierge services and Tony from Coral Gables went above and beyond to meet expectations. Problem was resolved in an efficient and professional manner
Top Reviewed Specialists At This Dealership
Awesome! - Sharolyn
My experience with leasing another Mercedes Benz was so awesome! I was treated with the utmost care during both the search of a new car and the financial process. The best part was that I was not pressured into making a swift decision. I would highly recommend my friends to this car dealership. Top-Notch!!!!
Sales and Leasing Consultant
Seamless Service! - Michael and Cathy
My vehicle needed a replacement part. As soon as it arrived at the dealership, I was notified by Geoff. We set up a convenient time for me to bring my car in and was given a loaner vehicle while the part was being replaced. It was completed quickly, and my vehicle was returned to me super sparky clean! Our salesperson John Lynch even popped by to say hello and to see if we were enjoying our new vehicle (which we are) and to again tell us that he was always available if we needed anything! Geoff and John are the BEST!
Gracious, prompt and above/beyond - Jawaii99
Jessica Ward, Dylan and Nick were absolutely a delight to work with. While I ultimately did not purchase a car due to the long distance to the dealership, Jessica/Dylan were prompt, accurate and followed up in a timely fashion. They work very hard to earn your business and of all the dealerships I inquired with, Chapman BMW was a class above and beyond. The merits of the deal were the best I could find countrywide and the sincerity of Jessica and Dylan were a measure for all Sales to aspire to. Thank you for your time and efforts today. Hope to do business with you in the future!
Shedrick is the BEST!! - Tomeka Jackson
My daughter and I visited MB of Tampa one weekend (03/04/2018) looking just looking around. Shedrick Payne greeted us and showed us a few cars. We sat down and chatted a little about what I was looking for. I was still a little undecided on what my plans were but during the visit he gave me something to think about. I went back home with it on my mind and the following weekend 03/10/2018), my daughter and I returned ready to purchase. Shedrick took us on a test drive in the car I wanted, CLA 250, and absolutely fell in love. We purchased the car and he walked us through the entire process. From a first time Mercedes Benz owner to someone who is interested in purchasing or leasing, please go to Mercedes Benz of Tampa and see Shedrick, Lam and Jaden. You will not be disappointed. Thanks for making our visit/purchase GREAT!!
My new car experience - KSCARLILE
From the moment my husband and I walked in the dealership at the Mercedes-Benz in Gainesville and met Ken Davis, our whole outlook on car shopping changed. We felt like we had met a “friend” who understood our wants and needs. The whole process was unbelievably easy and everyone involved so nice and friendly.
Sales and Leasing Professional Consultant
Outstanding from start to finish. - Ken
Dennis Stout was excellent , he knew exactly what we wanted and helped us with professional awareness. I would recommend Dennis and this dealership to anyone who is looking for a Mercedes.
Certified Internet Sales and Leasing Consultant
Master-Certified Sales Consultant
Certified Sales Consultant
Excellent Customer Expereince - Jon White
I was looking for a custom build Sprinter 4x4. Ron was patience with me, even after several visits and test drives. I felt zero pressure, and I changed my mind on models and options countless times. Honesty and Virtue are usually not the terms one would associate together when buying a vehicle. Ron is the exception. If you ask him for his opinion, he will tell you like it is. Even though is may impact his bottom line. He makes it happen. All this is what I would expect from my experience with Mercedes-Benz. Anything less would be uncivilized.
Coggin Mercedes experience - Lee810
My Family has purchased several Mercedes dating back to 1998 Mark Humphrey has been our salesperson ever since. His professionalism is appreciated. He has always been there for us. He is reliable, personable, humorous, and a pleasure to deal with. In a day of here today gone tomorrow, it's a blessing to have Mark as a friend and business associate. We always recommend Mark to all our friends
Wonderful Experience - paulsgirl
I was looking for another Volvo and when I found the 2012 S60 I knew that was what I wanted. I want to thank David again for taking such good care of us.
Good service - Kleber Pomarico
Antonio helped me with all process for the purchase of my new Mercedes Benz! Good Salesperson. I recommended. Thank you for all ds dsdne sds
Great Experience at Mercedes of NPB - LitiGator
While buying/leasing a car is usually a stressful and exhausting experience, it could not have been easier and more pleasurable at MB NPB. With two children in tow we were still able to reach a great deal, quickly. No pressure, no hassle. We took delivery a few days later. Paperwork was quick and easy. Concierge showed us everything we needed to know about the car (and more). Could not be happier! I will absolutely be going back for my next car. Thank you to everyone at Mercedes-Benz of North Palm Beach for a GREAT experience in leasing our CLA 250.
Superior experience - K kontos
Could not have been Happier with my sales experience Tom Wilcox showed me more about the BMW then I had ever known before although I've been driving these cars for 20 years his expertise made the sale easy and the paperwork was a snap
A satisfied experience - SilverFox
I booked my CLA250 for a Service A and told the representative that I would wait. When I arrived, I told the representative that I really needed to take care of some errands. Big smile, no problem put me in a loaner quicker than I could drink my coffee. Thanks you guys, you’re the greatest!
Paul Brown and Raja Assaf did Awesome! - MosallamPOSServicesLLC
Dealing with Paul and Raja was a pleasure. I was in and out of the dealership within 2 hours with my new truck! Dealing with customer focused Sales and managers like Paul and Raja is the way it should be,
Exemplary service - Captain Bob
Came to Cape Coral for a couple months. During my stay I picked up a screw in the right rear tire of my S63. When I drove in unannounced I was met and greeted with typical Southern hospitality. The greeter stayed with me until my problem was identified, tire availability confirmed and connected with a service representative. Work proceeded immediately and was completed in the time promised which was very timely. The experience ended with a great complimentary car wash. I would definitely return to this dealership and recommend it to other Mercedes owners.
Good purchase....bad ending..... - todd
I purchased a 2015 Mercedes SL63 with two years factory warranty left. After the paperwork was done I asked for my 2nd key. I was told they only had one and I wasn't getting a 2nd key because they cost $400. The sales manager, JD Wilkerson, offered to undo the deal. He said I got too good a deal.... but this was my 2nd trip from 2 hours away so I wasn't letting $500 keep me from a $90k car. When I got home, I realized all of the manuals were gone, also and the front wheel had a broken lug. I'm just disappointed to have bought this at a Mercedes dealership. I just expected to not have to worry about this stuff. It kind of felt like a buy here pay here when it was finished. My salesman, Mark, was great. No problems with him at all.
Oren was excellent! - Miller1046
We recently moved to Daytona Beach and the lease on my SLK was getting close to ending. I needed to find a Florida Mercedes-Benz dealership and after looking at other reviews I decided on Mercedes-Benz of North Orlando and I am very glad that I did. Everyone at the dealership was friendly, professional, and helpful. I worked with Oren on turning in my current Mercedes for the new SLC. Oren was excellent to work with and made everything so easy. They did not have the exact color combination that I wanted so Oren searched other dealerships and found it! It only took three days to get it and I drove home in my new beautiful SLC. I will definitely be returning to Oren and Mercedes-Benz of North Orlando when I am ready for my next Mercedes.
ALWAYS GREAT NEVER A SURPRISE - Bossbev
I absolutely enjoy the dealership. I have visited many throughout the region and none provide the excellent service and friendly atmosphere as Orange Park Mercedes Benz. The new cafe is awesome and the chicken salad was the best I’ve tasted in years.
Choose Johan Pistana as your sales person - great experience - maweiss
Johan Pistana is very professional, ethical and personable and I would highly recommend that you ask for him when choosing this dealership. His phone# is 786-525-5349. He did a very good job in helping us acquire the Mercedes we wanted at a fair price. Make sure you work your numbers in advance and do your proper due diligence on buy/lease/finance options. I really like Edmunds car forums for the latest lease rates and prices paid.
Rushed deal - Latoya Murphy
I was pressured to purchase a dent and protection warranty for my vehicle. I decided to not buy the warranty. When I drove the vehicle home I realized it was a scratch on the vehicle . Im. Extremely upset about the situation. The process for financing was not the greatest experience
Left my car with an airbag that could deploy at any moment - egomes
My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn't my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn't do in response of what happened with my defective car, this is why I'm posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads.
Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react.
Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction.
How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified.
Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I'm in the driver's seat. They are hoping that history won't repeat itself. In a way they are rolling the dice with my life, my passengers' lives, and the lives of those around me when I'm driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario.
This is why I towed my car back home and refused to drive it.
Just think how many other MB vehicles may have the same defective component that could still be in my car. Mercedes-Benz didn't offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive.
Customer Care Director, Ed Taylor, was in a meeting and I was told to wait for him in the lobby. 20 minutes later I went back to ask why I wasn't called yet, saw his office empty, & I was told he left for the day.
On top of everything else, there are big streaks of what appears to be dirt, grease or oil on the inside of my driver's door. This is how my car was given back to me yesterday. Really classy MB of Orlando
Unbelievable customer service!! - CamillaGoodwin
I'm a real estate broker in Boca Raton, FL and got Chip Snyder recommended to me by my business partner. Chip is one of the nicest, most honest men I have ever met! He qualified me and truly listened to my car needs. I was thrilled with his "non pushy" approach, gentle manners and vast knowledge of the brand and how to customize the deal to best suit my needs. The entire car buying process was very efficient and I would recommend him to all my friends and clients!
Service lacked follow up to customers. - Winner
to begin by saying all my cars are mercedes love everything about them .my 2011 c63 had a brake module problem which my mercedes mechanic could not do because it had to be programmed (dealer).took the car to mercedes of palm beach left it there for 4 days for a one day fix got the car late friday evening after calling day after day to see the progress story was they shipped the part and it hasnt arrived 4days shipper from within USA ,ok i went with that story got the car $2255.76 later was told my wheels need balancing my rotors are wearing etc not a problem when i took the car in .on driving the car home the brakes was pulsating steering was uncontrollably,called my service writer and complained kept on getting the same answer they know nothing about that (really frustrating) i took the blow but would not ever take my cars to them ever
Called about a used car listed - ezed
When I called I asked for the salesperson of the year? Some guy named Jeff got on the line, asked him if he was a great salesperson, replied he worked for Mercedes for 15 years. Then in a grating tone...what do you want?? Told him what car and vin number I was looking at, he called back said sorry it was sold. OK. .........Next question from a GREAT salesperson, I have other vehicles that you might be interested in!, or anything in particular you are looking for? If I get something similar in, can I call you? etc etc. Noooo just goodbye
Do car dealers send their people to some universal training center on how to be incompetent sales people with attitudes?
Bad service - HenryL
two cars were serviced there and I had a very bad taste of the service received and treatment of the employees.
305 962 3980
Terrible poor service! - Elena Rosmann
They need only your money. You are only a number for them. I have never seen such a disrespectful people. They call you to pick up you car at the last minute No consideration where you at right now.
Nobody knows what is going on with your car at Collision Center. Never stay on schedule.
Buyer Be Aware: Horrible Service and Stealership Attitude - gemunas
I have dealt with 5 different MB Dealerships and MB Sarasota is absolutely the WORST. Service Dept is overzealous in recommending repair/replacements and is definitely in a "Gouge the Customer" mode. on Dec 27 my vehicle had a minor leak in a coolant hose. Was told by Jason Lewis, Service consultant, that it was going to take 6 hours and cost $1300. Next day, got 9am call that car was done. When I went to transact he said $1300; while fetching my car, I read their internal report. It showed 46 minute Repair/Mechanic Time and a small part that cost $64. Their internal cost showed $194, but he was insistent upon billing me $1300 ("the gouging part"). I refused payment; they brought in Service Manager who lowered bill to $600 (should have been $200). Interestingly enough, the Service folks were not aware that I was in process of Special Ordering a new 2018 GLS. I ended up departing from dealership and going elsewhere the next day, transacting $95k Special Order. I will never ever step foot into this place, after multiple incidents of overzealous repair recommendations, overcharging, and smart xxx remarks like "it is what it is" from Service Consultant Jason Lewis. MB USA should revoke this Dealership's "franchise license". I am also drafting letter to MB USA.
Dishonest Dealership Management - ML350 owner
Mercedes Benz of Delray: ZERO INTEGRITY. I put down a $500 deposit to hold a car and order a car inspection. I ordered the inspection and he inspected the car the next day. A few hours later they sold the car to someone else and the sales manager called me and told me "we do not take deposited on cars. The GM would not return any of my calls. Took me several weeks to get deposit back and they have still not reimbursed me for the inspection cost. The Management was dishonest in dealing with me and should be unacceptable for Mercedes Benz. I recommend finding a nearby Mercedes dealer if you value integrity in you car buying process
Mercedes Benz of Bonita Springs
Sales and Lease Consultant
Mercedes-Benz of Coral Gables
Internet Sales Manager
Mercedes Benz Master Certified Sales Associate