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Shelly went way beyond to make the experience of buying... - hiponthesea
Shelly went way beyond to make the experience of buying our son maverick his first car ! Thank you Shelly and the crown family
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Sales and Lease Consultant
Honestly the staff were very friendly, since I got to the... - Soleyri Acosta
Honestly the staff were very friendly, since I got to the dealer I got lucky to talk to sales person Frank Aguilera, very professional in helping me choose the car I was looking for, took me on a test drive, explained me all features of the car, I really appreciate his knowledge and professionalism.
Thank you Frank as you really made the difference! Thumbs up!
Sales and Leasing Consultant
Friendly & efficient! - kathleen
In my opinion, buying a car is usually not a pleasant endeavor, however, my experience at Mercedes-Benz of Bonita Springs came as close as it can get! Everyone I encountered was pleasant and professional. My salesman, Ken Lucas, was personable, friendly and efficient, and I appreciated his willingness to drive the used car I was considering down to my mechanic on Marco Island for an inspection. Upon sealing the deal he and David Mesa (in Finance) had everything lined up and ready to go so that I was driving out of the dealership in my new (used) car within 30 minutes. No wasted time - I appreciate that! All in all, probably the best car buying experience I've ever had.
Professional, expertise and excellent service , made the... - silviailuis
Professional, expertise and excellent service , made the entire process pleasant and confortable.
5 STARS to Freddy Espinoza
I highly recommend Mercedes Benz of Coral Gables
Jessica Wade was very knowledgeable and informative. Her... - Sara
Jessica Wade was very knowledgeable and informative. Her enthusiasm and personal interest made the search for a new car a very pleasant experience. I feel Jessica is an asset to your dealership.
Mercedes-Benz Certified Client Advisor
Mercedes-Benz Master Certified Client Advisor
With the help of Ken Davis we got the vehicles we wanted. - Irish
It was time for both my wife and I to change vehicles. As usual Ken Davis came thru helping both of us get the vehicle we wanted. We were treated very fairly on our trade in cars, in my case getting more than I expected.
Everyone at the dealership is friendly and very helpful. Ken took the time to teach each of us how to use the various new technological feature our cars had.
I highly recommend the dealership and Ken Davis who is a real pro.
Senior Mercedes Benz Sales & Leasing
Great salesman, great service Highly recommendation them... - EricP
Great salesman, great service Highly recommendation them to everyone Adam went over and above explaining the details of the car and all the features. A+
Certified Internet Sales and Leasing Consultant
Certified Sales Consultant
Purchased preowned car - Cheryl
I saw the car online and came to the dealership to look at it later in the evening and John helped us look at it and take a test drive. We made an appointment to come back in the next day and look at it again and John was very patient and helpful. We purchased the car and it was a smooth transaction, no stress or hassle. Very friendly dealership and John went above and beyond for us. Thank you very much.
Cary has helped me with two cars over the past several... - CMN2016
Cary has helped me with two cars over the past several years. He’s always gone over and above and is a pleasure to work with - highly recommend him 😊
Rick Acosta in service is awesome too!
Sales and Leasing Consultant
service visit - hotmaco1
I like to come to this dealership.. people are very friendly professional and helpful
not only on floor but also by phone calls.. I like that..
Excellent service, everyone was very nice .They were all... - Cathleen
Excellent service, everyone was very nice .They were all very efficient. Also worked with Steve in the service department, He was awesome. Meagan in sales was one of the best I have ever worked with
PJ was very professional and is very knowledgable. - jackmcfsu
Very pleasant to deal with the Fields folks...……….they know how to make a deal! First class organization.....very attentive to customer desires. Would recommend them.
Service department vehicle repair - tommy.murphy10
Service associate, Rodney Rivers, did an excellent job taking care of the replacement of my vehicle window trim chrome. He was very polite and timely in getting the job done.
This company did not give me a Service B on my Mercedes... - Caroline Clinton
This company did not give me a Service B on my Mercedes which is what I scheduled and paid for. $320=oil change & key battery
DO NOT TRUST SERVICE!!! - joestevens
DO NOT TRUST SERVICE!!! This service group is openly dishonest. Brought car in for performance issues. 4 visits for the same issue resulted in $3500 bill and they replaced FUNCTIONAL parts until they find the problem and then want another 2k to investigate. Absolute FRAUD! Tom Tipton, Brian Hayes - shame on you!
Ivan was great, - Thunder
Ivan was great, I explained to him that when I come in I will be ready to ride if he could do the paper work before I come in, all was done and I was able to ride out.
My appointment was at 8:00am and I was told it would be... - Loretta
My appointment was at 8:00am and I was told it would be ready before 11. My service representative, Jordan, had my car serviced and delivered on time, as promised. Couldn’t as for better service.
Salesman Percy Thomas - Proud Owner
I would like to take the time to share my personal experience with my salesman Percy Thomas. Percy Thomas came personally to my job to pick up my car for a minor service that wouldn't require a loaner. Percy Thomas stayed in contact with me fulfilled all promises after the sales of the car. Percy Thomas has made my experience even after the sale of the car a wonderful and satisfying experience that I would like to share his awesome follow through with others. Proud Mercedes Benz Owner
Disappointed - shayanv
I purchased my 2015 Mercedes Benz CLS400 from this dealership in late August of 2018. I am very disappointed with the purchase as well as the process. I am writing this review today because I have finally resolved the issue by paying money out of my pocket to pay my local DMV hundreds in late fees, which were a result of this dealerships late forwarding of paperwork to the DMV.
I am an out of state buyer and chose to purchase from this dealership because they have a CLS with the upgraded leather option, which is rare to find on the CLS. The purchase process was swift and professional, until I bought the car. In the days leading up to my purchase, my salesman would call me at the beginning of the day to follow up with loan documents and status. Although, after all the paperwork had been filled out and the dealership was no longer concerned with SELLING the car because I had already PURCHASED it, the salesman would no longer show interest in speaking with me and would return my phone calls a day or two later (on several occasions). As a result, I received my car 15 days after I purchased it, when it shouldn't have taken more than 10 days at most.
Had that been the only issue, I wouldn't be writing this review. One of the main issues in this purchase of mine is that the car I purchased is a Certified Pre-Owned vehicle. When you purchase a CPO vehicle from the dealership, you would think you are going to receive a car that is in very good condition, not brand new but just very good condition. The car might have a scratch or two, light wear on the seats, maybe a ding on a door at most, etc. This was not the case with my Certified Pre-Owned Mercedes CLS400. I personally don't mind if a car has had repaired damages, as long as the damages were repaired professionally and cannot be spotted by an amateur, such as myself. I am not sure who is conducting the "Rigorous Vehicle Inspection Process" at Mercedes Benz of North Orland, but whoever is completing these inspections and concluding that these vehicles are eligible for CPO status should be retrained. My CLS has been repainted in several locations, these locations include: Rear Bumper Cover, Front Bumper Cover, Driver's side Fender, and Driver's Side-Skirt. Furthermore, I have paint overspray on my Driver's side Headlight, it seems as if it wasn't masked off well and the white paint has sprayed onto some very visible parts of the headlight housing that is black. This overspray measures about 3 inches long and very striking to the eye. The front Bumper Cover of my car is completely smashed up on the bottom Driver's side and it is being held together with two Zip-Ties. The Driver's side Fender paint is heavily Orange-Peeled, meaning that it was not painting properly or sanded to a high gloss finish like the rest of the car. Furthermore, the paint on the Fender doesn't match the car's Designo Diamond White paint. The rear bumper has two separate locations at which the paint is dripping, so my rear bumper has dried paint drips. Had these paint jobs and repairs been completing professionally, I wouldn't have minded at all. Accidents or damages can happen and it is my belief that as long as they have been repaired properly, I don't care! However, my car was repaired far below the standards and somehow managed to pass this dealerships "Rigorous" inspection process.
The second big issue with my purchase from this dealership is their tardiness in forwarding paperwork to my local DMV for processing. They did not send the Title/Tag paperwork to my DMV until I called them wondering why I have not received ANYTHING from my DMV. Upon contacting Mercedes Benz of North Orland, my DMV finally received the paperwork for the registration of my car 5 MONTHS AFTER I PURCHASED THE CAR. Meaning that I had been driving the car unregistered in the state of California for 5 months as a result of this dealerships carelessness. Now that the fees were late too, there was a several hundred dollar late-fee, which the dealership has been unwilling to acknowledge and accept. I have contacted the dealership on several occasions and they claim that the entire fee is the remainder tax I have to pay but it is not. Several associates have taken messages from me, spoken with me, and promised to have their "Tag Lady" call me back but no follow-ups have ever been made. The manager, Walter Grundorf is always unavailable as well.
I am going to keep this short and end this review here because I don't have all day. However, I would like to leave this message with a note. Please don't sell a car with the Keyless-Go option and not include the Keyless-Go button, thank you!
JOE RYNDAK BEST SALESMAN EVER - Matthew
MY SALESMAN JOE RYNDAK WAS SO PROFESSIONAL KNOWLEDGEABLE AND EXTREEMLY CUSTOMER SERVICE ORIENTED. JOE MADE MY LOKEY MERCEDES EXPERIECE TOP NOTCH!! EVEN AFTER THE SALE WAS FINAL, I HAD A FEW CONCERNS AND JOE WAS RIGHT THE TO TAKE OF ME.
SHODDY WORK, GOT CAR BACK (W/ LOOSE PARTS, (UNDER THE HOOD) - TRAVIS
(I AM DISGUSTED) I BROUGHT MY 2017 C300 2DR COUPE IN BECAUSE AC WAS BLOWING (HOT AIR). ALSO A SAFETY RECALL (SEATS). ON 06/14/2019 (A FRIDAY) I RECEIVED A TEXT ON THAT SATURDAY, STATING THEY NEEDED TO ORDER PARTS. I BELIEVE THAT PART CAME IN ON TUESDAY, 6/18 19. I CALLED THAT DAY AND WAS CURIOUS HOW LONG (APPROX. THIS WOULD TAKE) IT TURNED THEY NEEDED MORE PARTS (THAT I WAS TOLD). I SPOKE TO MY SERVICE MNGR. AND SAID THE $30.00 A DAY FOR THAT LOANER, (IS ADDING UP). CRAIG SAID DO NOT WORRY (I WILL TAKE OF IT). OK GOOD! I HAD DRIVEN THERE ON I BELIEVE, WED.6/19/19 OR THURS. 6/20/19, CRAIG I WAS TOLD WAS AT A FAMILY FUNCTION, AND WOULD NOT BE IN UNTIL THE FOLLOWING MONDAY!. I SPOKE WITH A DIFFERENT MAN THERE AND HE SAID THEY HAD TO ORDER (MORE PARTS). OK, I WAS TOLD THEY (HAD EVERYTHING THEY NEEDED). GREAT NOW THEY CAN PUT MY CAR BACK TOGETHER, SO I CAN GET IT BACK. I WAS TOLD TO CALL OR TEXT FRIDAY 6/20/19. I WAS NOT FAR FROM THE DEALER, SO I DROPPED IN. I WAS TOLD THE CAR (SHOULD BE READY ON THAT FRIDAY). I ASKED IF HE COULD PLS. TEXT ME (EITHER WAY) TO HIS CREDIT HE DID. HE SAID (THE CAR IS DONE, COME AND GET IT), AT THAT TIME I WAS IN A BUSINESS MEETING AND I WOULD BE THERE (FIRST THIND SAT. MORNING. 6/22/19) HE SAID FINE (NO PROBLEM). I SHOWED UP EARLY (7ISH AM) THE MAN GOT MY CAR, HE DID WASH OR RINSE (THE OUTSIDE). I WAS HAPPY TO HAVE MY CAR BACK!!! DROP OFF 6/14/19 P/U 6/22/19. (A LONG TIME) INSIDE (THE CAR WAS FILTHY). I HAD A BUSY DAY PLANNED!!! ANYWAY SUNDAY EARLY AM, I DECIDED TO CLEAN IT (THE WAY I LIKE IT) USING THE VACUUM, I NOTICED UNDER THE DRIVER SEAT THERE WAS (NO POUCH) (THE WIRING AND HARNESSES FIT INTO). WHAT WAS THERE WAS LOOSE WIRES OR AS I CALL IT (SPAGHETTI). THAT SERIOUSLY UPSET ME!!!, NOT TO MENTION THE CARD WITH THE JOB# ON IT WAS CRUMBLED UP UNDER THE PASSENGER SEAT!!! (A FEW DAYS AFTER THAT), I WENT TO CHECK THE OIL. I DID NOT BELIEVE WHAT I SAW!!! (ALL THE PLASTIC COVERS THAT PROTECT (THE AC AND OTHER COMPONENTS) WERE (NOT EVEN ATTACHED!!!!!!!). THAT'S RIGHT (JUST LAYING THERE). (WHAT IF THIS WAS YOUR CAR?) THE PLASTIC PIECE ON THE PASSENGER SIDE, (THE SIDE OF THE WINDSHIELD, WAS SIMPLY LAYING OR RESTING ON THE WINDSHIELD WIPER! I AM AND ALWAYS HAVE BEEN A BLUE COLLAR GUY, I DID LOCK 3 OUT OF THE 4 LOCKING MECHANISMS, HOWEVER, THE LAST ONE, (BY THE PASS. SIDE WOULD NOT FIT IN?. I WAS FUMING, I WANTED TO CALL, TEXT, GO DOWN THERE!! (ALL OF THE ABOVE) (TRUST ME NO ONE THERE WOULD WANT ME THERE THE WAY I WAS FEELING) I WAITED AND WAITED ALSO WATCHED.THE LOOSE PIECE. ONE MONTH LATER (AFTER FRIENDS SAID TO CALL OR TEXT, I DECIDED TO GO THERE MYSELF!!. FEELING CONFIDENT THAT AN ARGUEMENT WOULD NOT BREAK OUT! (ALSO KNOWING THAT THEY WOULD HAVE TO SEE IT FOR THEMSELVES). I APPROACHED CRAIG AND TOLD HIM, I HAD PARKED THE CAR A LITTLE BIT OF A DISTANCE. (FOR PRIVACY OF THE CONVERSATION).CRAIG SAW IT AND SAID BRING IT TO THE FRONT, SO A TECH. CAN LOOK AT IT. HE SAID THAT THE REASON IT WAS NOT LOCKING INTO PLACE WAS BECAUSE (IT SUPPOSED TO BE ATTACHED TO THE WINDSHIELD). (IT WAS NOTLOOSE BEFORE I BROUGHT IT TO THEM!!). HE ALSO SAID (THE REMEDY WAS TO GET A NEW WINDSHIELD!!!!!!!!!!!!!!). WITH THE PART THAT SECURES THIS PIECE. THEY SAID THAT THEY WOULD ORDER THE PART. I TEXTED MONDAY 7/22/19 AND DID NOT GET A RESPONCE, SO I TRIED TUESDAY THE 23 RD. HE SAID (IT WAS GOING TO TAKE WEEKS TO GET) (IT WAS COMING FROM GERMANY!!!) ( W T F ). YOU HAVE AN AUTOBODY SHOP (ON SITE) IT IS A 2017 C300 2DR COUPE. WHAT KIND OF GARBAGE ARE YOUS RUNNING?. CRAIG ALSO SAID (I CAN LEAVE IT LIKE THAT). WOULD YOU WANT TO LEAVE YOUR CAR LIKE THAT???? (THE CAR DID NOT SHOW UP THERE WITH ANY LOOSE PARTS)!!!!! THE LOANER CAR COST $240.00 (THEY WERE SUPPOSED TO TAKE CARE OF) I SPOKE TO ENTERPRISE AND WE AGGREED TO 1/2 $119.96 (I DO NOT BELIEVE I SHOULD NOT HAVE TO PAY ANYTHING), DUE TO (I HAD NOTHING TO DO WITH THEM HAVING THE CAR AS LONG AS THEY DID), I WOULD LIKE TO BE REIMBURSED THE OTHER 1/2 $119.96. I ALSO POINTED OUT TO CRAIG THAT A (SCRAPE OR SCRATCH) WAS THERE FROM THE PREVIOUS VISIT!!!!! (I SENT PICS) DO YOU PEOPLE HAVE ANYONE RESPONSIBLE FOR (CHECKING THAT A CAR IS TRULY DONE) BEFORE RETURNING IT TO THE CUSTOMER? (THE MECHANIC OR WHOEVER PUT THAT BACK TOGETHER KNEW IT WAS WRONG) WAS ANYTHING SAID? TO MAYBE A SUPERVISOR? OR SOMEONE IN CHARGE?. I SAID IT WAS A MONTH BEFORE I WENT BACK WITH THE CAR! (PLENTY OF TIME TO RECEIVE A TEXT, PHONE CALL, LETTER!. SOMETHING THAT ASSURES (THIS CUSTOMER). THAT OPTIONS ARE BEING LOOKED AT TO REMEDY THIS SITUATION. (A WHOLE MONTH NOTHING) I BELIEVE THAT I WOULD HAVE BETTER ODDS (HITTING MEGA MILLIONS) TEAN GETTING CORRESPONDENCE FROM YOU. YOU PEOPLE THERE ARE (NOT PROFFESSIONAL) REMEDIES, MAYBE TO CONSIDER! I WOULD LIKE TO BE REIMBURSED FOR THAT $119.96. I WOULD ALSO LIKT YOU TO FIX THAT PLASTIC PIECE, ( YES THE SAME ONE THAT WAS SECURED WHEN I BROUGHT THE CAR IN ON 6/14/19) IF I REALLY DO NEED A WINDSHIELD, (I DO NOT BELIEVE I DO) (WHY IN THE xxxx WOULD IT HAVE TO COME FROM GERMANY) (MERCEDES BENZ) IS A NAME YOU SUPPOSED TO BE ABLE TO TRUST!!!!!!!!, ALSO (A REPUTATION OF EXCELLENCE). IT BOGGLES MY MIND HOW YOUS CAN LET THESE THINGS OCCUR!!!!!!!!!!!!!!!!! (MAYBE, IF THERE IS AN ISSUE W/A CAR, YOU GUYS SHOULD BE STRAIGHT UP WITH THE CUSTOMER. TRAVIS EDWARDS
Great service - JULIOAROCHO
Marc Scotch is the type of person you want to deal with when taking your car for service. Very pleasant personality, great attitude and excellent service. The way you are greeted and treated throughout the whole process, receive, during service and follow up is a great experience. I will always take my car back and deal with him.
Professional friendly and knowledgeable staff. - Ms.P
I have purchased 2 cars from this dealership. I was so impressed by the professional service and staff, my daughter purchased her car there. Excellent
Excellent service!! - erikrodrigz
From the moment I walked in, Karina Viloria, our saleswoman, attended to my needs in the most professional way. She went above and beyond to find me the right car. Her 15+ years of experience selling cares locally and internationally really made the process smooth from beginning to end. She was very knowledgeable on the Mercedes brand and features of every car we test drove. Would highly recommend Karina to anyone looking for a kind and professional service.
Poor service - tndoc1
Made an appointment for routine old change. When I got there was told I would have a 21/2 hour wait. Then they said my tires need to be replaced for $580. Problem is that what they told me the last time I was in , a little over 3000 miles ago and I had them replaced somewhere else. Service has declined dramatically since this dealer has taken over.
How can one only drive 21 miles a day???? BAD DEAL!!!!! - Flyer
I went to the dealer to look at a previously own MB S class , just to have an idea. I really wanted to get a new CLS.
The salesman just pushed and pushed a new S class on a lease. I did not want a lease ,but he just talked my husband into getting this car, I insisted that I really wanted to BUY a CLS NOT lease a car. He just refused to pay attention to what I WANTED.
We left with this huge car on a lease for """"4 years with 30000 to drive ."" WHO drives 21 miles a day??? When we realized the mistake 2 days later , I called the sales man and told hem I wanted to return the car ,that it was a very BAD deal. I offered to still buy a CLS , , I gave $5000, down plus my impeccable SL 550 (6580 miles) to begin with!!. he said I had to pay over $2000.!!! if I wanted to return the car.
Now I am stuck with a car that I cannot drive. This is outrages. I cannot believed the management allowed this sales man to take advantage of us , I have been a MB costumer for over 30 years. This is not a way to treat a loyal customer.
Place is n embarrassment! - John S
Well where do I begin. My wife and I made an appointment for a standard oil change when we pulled into service area we waited 10 minutes till some idiot kid wandered over to us my wife told him we had an appointment and our name he basically mumbled he would see if he could find someone to help us. We then watched him wander around talking to other idiot kids he then proceeded to try and find someone to help us. When he returned after keeping us waiting for 20 minutes my wife asked him his name he mumbled Kyle and told us he could not find our appointment my wife turned to me and said let's leave I agreed and we proceeded to schedule with German Motor Cars where we were treated like they cared about our businesses. Sarasota Mercedes is a total joke.
STAY AWAY. The worst Mercedes Dealership in Florida. - Uofmiamialum
I have owned 14 Mercedes Benz vehicles.
This dealership has the worst customer service. The worst sales department and they took no responsibility with putting my wife’s SAFETY in jeopardy.
The service manager is concerned with covering is behind and is only concerned with the bottom line. The General Manager Bert Martinez is unresponsive to calls an emails until AutoNation corporate gets involved.
The Fort Lauderdale Dealership cleaned up their mess and did so knowing full well that it was only to take care of the customer and make thing right. Something that Mercedes Benz of Pembroke Pines does not comprehend.
4 times I have walked into that dealership since moving to Broward County and every time I walk out wondering how Mercedes lets them keep this dealership. STAY AWAY.
Unprofessional & Dishonest Dealership Part of AutoNation - Vince
I reserved a Mercedes E250 priced at $21900. I made multiple requests for a buyers orders. Two day after I received a buyers order and the price was changed to $24881 + plus additional $799 doc.fee.. This is a systematic approach of AutoNation to manipulate prices insult it's prospective customers. Total waste of time. Never purchase a vehicle from AutoNation. Very dishonest and unprofessional dealership.
Worst Mercedes experience - Rajniit
People that work at this dealership or atleast people I interacted with are the worst communicators-ever. I Was buying my 7th Mercedes but first at this bad dealership. My god this guy named Mark Bez ( sales manger @ JOKE) and Seth (salesman) are characters should probably work at Kia or May be less. Good luck in future with him. They badmouth and herl abuses at each other (imagine being a customer and listening lol) will be calling your GM tomorrow morning (Giff). What happened MercedesBenzUSA since I am Going to tag them and also# AutoNation. Somebody will listen I hope.
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