Victor, Tony and Jessica - Cavallius
Victor was extremely knowledgeable and patient through the selection process. Tony’s introduction to new electronics extremely useful and perfect. Jessica was just fantastic and absolutely a professional . 10 of 10
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Sales and Lease Consultant
Service - Sergio
Nice service, very good customer service Bayron did a good job with all my needs, the only thing I was disappointed you guys don't have newborns changing table in the restroom!! I have a 4 month old baby and it was little hard to change my baby diaper in the restroom while I was waiting for my car
Sales & Brand Ambassador
Was very happy with everything about the experience - Chalker19
Buying a car from Cutler Bay Was truly a pleasure !!!My husband and myself were very impressed with the attention we received from Joe and Frank throughout the experience of purchasing our new car.
Sales and Leasing Consultant
Excellent service from start to finish - LucyMarz
Although we are no longer in the same area, we will only work with FRANK DELUCA when buying a new car. In this particular situation Frank did not have the specific car that we needed, but Frank went WAY ABOVE AND BEYOND to connect us with a dealership that did, and he ensured that we were still given the right deal and fantastic service. Frank really knows the product inside and out, and was able to advise us on what options and upgrades we needed and which we did not. Frank also was candid in discussing the other manufacturers we were considering, and offered solid pros and cons about those cars to help us make our final decision. Can’t say enough good things, if you want to develop a relationship with an expert in the automobile industry, go meet Frank.
Great experience - RG
The dealership and Jessica provided excellent service. They are friendly and efficient! I’m very happy with my new car and the purchase experience we had with them.
Mercedes Benz Master Certified Sales Associate
Fernando is a True Professional! - DEBBIE15
Fernando was available, approachable, open to listen, and responsive to a concern I had. He personally took care of my wiper blades right on the drive to get me back on the road safely and quickly. Thank you!
Best salesman ever! - Sally
I have purchased several cars through the years and this was by far the best experience I have ever had with a car salesman, Adam Davis was incredible to deal with and I would highly recommend asking for Mr. Davis at this dealership. Everything about the entire process was professional, pleasant and efficient. Adam is simply the BEST!!
Certified Internet Sales and Leasing Consultant
Certified Sales Consultant
Master-Certified Sales Consultant
A truly professional experience - bengerman
P.J. was very responsive and approachable! He assured a smooth transaction and worked with his staff to make me feel comfortable and relaxed about this transaction. Follow-ups in the beginning and the end made me feel that I was in good hands. I really enjoyed the experience at this dealership and can only recommend it!
Very patient, no pressure - Benzlady
This is my first car I have purchased from Mercedes of Ft Pierce. Thank you very much Michele for your patience in helping me select the right car for me. She is very knowledgeable in the product and does not pressure you in the process. I trust her to take care of my needs. She has beetout to my house several times to help me with my car. I would highly recommend Michele and Mercedes-Benz of Ft. Pierce!
Sales representative - Kk
Tim Lofton was one of the finest sales rep I have seen in any car dealership.
Ask for him when buying the car , your buying experience will be 5 star .
Great Experience at Mercedes of NPB - LitiGator
While buying/leasing a car is usually a stressful and exhausting experience, it could not have been easier and more pleasurable at MB NPB. With two children in tow we were still able to reach a great deal, quickly. No pressure, no hassle. We took delivery a few days later. Paperwork was quick and easy. Concierge showed us everything we needed to know about the car (and more). Could not be happier! I will absolutely be going back for my next car. Thank you to everyone at Mercedes-Benz of North Palm Beach for a GREAT experience in leasing our CLA 250.
GREAT EXPERIENCE - pathers
There's not just one thing I experienced buying my Mercedes from T.L. Kays, it was ALL my experiences, from the price to the honesty and transparency. T.L. was extremely helpful. This dealership is obviously interested in ensuring a totally satisfied buying experience and I'll attest to that! And Keith Ertell was extraordinarily helpful and understanding as well. Billy Smith was the understanding quarterback. GREAT JOB!
Awesome service!! - Cinnamon1523
My sales agent was Angie Monroe. OMG! What can I say? This is the fourth Vehicle that I have purchased from Mercedes Benz of Gainesville. I purchased a pre-owned vehicle each time but I was treated as though I were purchasing a top of the line vehicle each and every time. My recent purchase was facilitated by Ms. Angela Monroe. She took care of me like I was family. She was professional at all times and even arranged to deliver my vehicle to me! I am so pleased with my new car. Thank you Angie!!
Used car purchase - WSGardner
Greig Larsen did a phenomenal job in assisting me in a no hassle buying experience...
As a result of his no nonsense efficiency, I was able to acquire my vehicle in less than two hours all said and done and out the door for exactly the price I wanted...
If you are interested in a no hassle, highly professional experience, I highly recommend you walk in and ask for Greig...
Another great experience - Safricai
Needed my battery to be changed Adam took care of it and got me a loaner. I was able to get to my appointments while everything was being fixed. Will definitely go back.
Recall - Litmoze
This service was conducted timely. The services are great and enjoyed coming to this dealership. Best by far. Highly recommend this dealership. Always enjoy my visits the service is awesome and waiting area is super. Everyone is friendly and greets you with a smile.
Shopping With "The Wrynn" - Volvo/OSULady/1986
Working With David Wrynn was the best buying experience I've had in my "10Vehicle Purchase History".
He is superbly knowledgeable, perceptive, and a keen listener. He remained sharply focused
on my issues and needs and was able to expand my awareness of the available choices I had in
identifying a product uniquely suitable for me.
David's Interpersonal communication skills Impressed me. I felt relaxed with him, respected
and appreciated. Often the tension and vulnerability attending a large ticket purchase can
interfere with the transaction progressing comfortably and pleasantly. Not So In This Case.
Elements of anxiety and bewilderment have plagued me in past car purchases. Again, Not
So In This Case. The "Lamb To The Slaughter" theme never gripped me.
In this, our first encounter, I felt sincere regard from David Wrynn and a first tier level of competence and professionalism in his management of the sales transaction.
Thank you, David . My appreciation goes out as always to Pat Kearsey , Bobby and all of The Team
for treating me always as though I am Centennials's # 1 Customer.
For Charlie Glover - Grayling
I was very please from day one meeting and speaking with salesmen Charlie Glover on purchasing a C300 Mercedes Benz. Charlie was very knowledgeable of the vehicle and he went over and beyond assisting me with this purchase. If you are in the market of purchasing a Mercedes Benz I would highly recommend Charlie Glover as your salesmen.
Oren was excellent! - Miller1046
We recently moved to Daytona Beach and the lease on my SLK was getting close to ending. I needed to find a Florida Mercedes-Benz dealership and after looking at other reviews I decided on Mercedes-Benz of North Orlando and I am very glad that I did. Everyone at the dealership was friendly, professional, and helpful. I worked with Oren on turning in my current Mercedes for the new SLC. Oren was excellent to work with and made everything so easy. They did not have the exact color combination that I wanted so Oren searched other dealerships and found it! It only took three days to get it and I drove home in my new beautiful SLC. I will definitely be returning to Oren and Mercedes-Benz of North Orlando when I am ready for my next Mercedes.
Best Mercedes Dealership near me - Crodriguez
Great service, easy and simple. They were able to provide the car I was looking for with all the features I wanted, for a great deal!
Choose Johan Pistana as your sales person - great experience - maweiss
Johan Pistana is very professional, ethical and personable and I would highly recommend that you ask for him when choosing this dealership. His phone# is 786-525-5349. He did a very good job in helping us acquire the Mercedes we wanted at a fair price. Make sure you work your numbers in advance and do your proper due diligence on buy/lease/finance options. I really like Edmunds car forums for the latest lease rates and prices paid.
Above and Beyond! - Eatalla
Melissa Leonard and Bob Antonelli at MB of Palm Beach were honestly life-savers! I was traveling for work and needed emergency attention to my E350.
Melissa was responsive, thorough, and accurate with the assessment. She worked within a very tight timeline and provided me with everything I needed to continue with my work trip without skipping a beat.
Bob assisted me when I picked up my vehicle and the level of customer service he provided was unparalleled.
Aside from being treated like a long-time customer my first time at this dealership, Melissa and Bob went above and beyond for me and I'm eternally grateful for their A+ assistance.
Bad service - HenryL
two cars were serviced there and I had a very bad taste of the service received and treatment of the employees.
305 962 3980
Unbelievable customer service!! - CamillaGoodwin
I'm a real estate broker in Boca Raton, FL and got Chip Snyder recommended to me by my business partner. Chip is one of the nicest, most honest men I have ever met! He qualified me and truly listened to my car needs. I was thrilled with his "non pushy" approach, gentle manners and vast knowledge of the brand and how to customize the deal to best suit my needs. The entire car buying process was very efficient and I would recommend him to all my friends and clients!
Left my car with an airbag that could deploy at any moment - egomes
My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn't my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn't do in response of what happened with my defective car, this is why I'm posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads.
Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react.
Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my car's airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction.
How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified.
Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I'm in the driver's seat. They are hoping that history won't repeat itself. In a way they are rolling the dice with my life, my passengers' lives, and the lives of those around me when I'm driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario.
This is why I towed my car back home and refused to drive it.
Just think how many other MB vehicles may have the same defective component that could still be in my car. Mercedes-Benz didn't offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive.
Customer Care Director, Ed Taylor, was in a meeting and I was told to wait for him in the lobby. 20 minutes later I went back to ask why I wasn't called yet, saw his office empty, & I was told he left for the day.
On top of everything else, there are big streaks of what appears to be dirt, grease or oil on the inside of my driver's door. This is how my car was given back to me yesterday. Really classy MB of Orlando
This place is SUCH a ripoff. - MB fan
Apparently they like to charge 1.5 the book "time" for labor, meaning they have a book that tells them how long a repair will take a qualified technician. I have seen other reviews that have stated the same thing. for those of you who do not know what book time is, it is this "time" that is used to quote the price of repairs, book time multiplied by their labor rate equals the labor charge. So you can be assured you will be getting screwed on labor. Second: Price of parts. It's not enough for them to sell you an $85,000 car, no, they have to absolutely GOUGE you on replacement parts. I needed a new headlight assembly as mine got cracked from a piece of tire from a semi on the highway. The new assembly was $1,700 from MB of Sarasota, the same assembly from an OEM Mercedes parts dealer online was $936 with free shipping and NO sales tax. Book time to replace is 1.8 hours, service quoted me 2.75 hours. MB of Sarasota would not do the repair because I did not get the part from them. That is only ONE example, I have others.... Anyway, steer clear of this dealership. I have found that going to Crown Mercedes in St. Petersburg is worth the 50 minute drive. Better prices and they seem to be happy to have your business where MB of Sarasota seems to make you feel like you are dealing with a "like it or leave it mentality." I will not be doing business with MB of Sarasota ever again. They are a complete ripoff origination. Must just be how Autonation operates.
Service Department - Amazing!!! - monroe00
Let me first send a big Thank You to Barnes in the service department at Ft Walton BMW. I have been a customer for the past seven years and have always been satisfied with the service that was given to me. When Bill Higginbottom left BMW service I was devasted because he had always made sure my car was in good shape and more importantly safe for my family. I had been through other individuals at the service department but none that really stuck in my head that treated me the way Bill had done. I just took my car for service and repairs and finally I met an individual who gave his time and effort to assuring that everything was simple and easy for me. Barnes at Ft Walton Beach BMW service just treated me like I was his only customer and I was his top priority. I will definitely make sure that Barnes is always there to take care of all my car needs. Thank you again Barnes for being absolutely amazing! i appreciate everythin you have done to make my service experience great again!!!!
worst service ever - Andres
Our new car did a double spin in the road, yes 360 degrees circle while riding at 45 mph.
We took the car to the dealer and after 2 days they said everything is fine. Later the car did the same and for the second time they said there's nothing wrong.
We took it to a different dealer and there they said at a first glance that the front wheels needed alignment. ALIGNMENT!
Now it is corrected. Mercedes Benz Fort Lauderdale sucks.
Poor Business Practice - Refusal To Honor What Was Promised - Carmine
I purchased a Mercedes E350 two years ago. During the sales demo and during the purchase I was told by the sales representative, sales manager and finance agent that one of the nice things about purchasing a Mercedes at Mercedes Coconut Creek is that you will have life long free car washes for as long as you own your car. For the past two years all has been good;however, on April 30, 2018, I was told that effective May 1st, car washes for my vehicle would no longer be free and that I would have to join the car wash club for 199.00 for one year of car washes or 299.00 for two years, or buy a new car or have my vehicle serviced for a one time car wash.
I would expect that when making this commitment to a customer at the time of purchase it should be honored as promised. Future policy changes should not be retroactive to what you promised a customer at the time of purchase “free car washes for the life of your car”.
I understand implementing new policies, but when promising a customer something you should value and honor your word.
The new policy should be effective for all new customers effective May 1, 2018 and not prior customers that were promised for the life of your car.
I mentioned my concern to Mike Rispoli Service Manager. He said he would review my concerns and give me call after looking up my VIN and determining how much money I spend on service. It’s been over a week and no follow up from Mike.
I would only hope that they would live up and keep their word as promised to all the customers who purchased Mercedes from this Dealership prior to the new policy effective May 1st.
FRAUD ALERT - ehsanj
THIS DEALER IS 100% A FRAUD I called this dealer for my dads Mercedes E350 for a new key to be made, spoke with parts the sent me to service, spoke with Evon (service consultant) and he told me I had to tow the car in. I had the car towed there on a Wednesday, didn't hear from him till the following Monday with no updates but that they were going to look at it that day. He (Evon) called me the next day to tell me that I could not simply just get a new key, it would need a new steering column and a new ignition module for the car to turn on plus the new key. All of this would cost a bit over $3000. I told him I would just like to pick the car up as I am not willing to shell out that kind of money. At this point he proceeded to tell me that the diagnostic fee was $174 to pick the car up. I told him I refuse to pay that as he never advised me regarding this fee prior to performing it after a while of going back and fourth and Evon refusing to release the car without paying for absolutely nothing, I told him I would like to speak to a manager. At this point he agreed to remove the fee and told me I can pick up the car.
The next day I went to West Palm Beach Mercedes and paid $252 at the counter for a new key, the key arrived 2 days later and I had the car towed from Delray Mercedes to West Palm Mercedes and they programed my key and I drove off the lot with the car without any issues at all. The car didn't need any of the B.S items Evon tried to charge me for. I called to speak to the GM but was unsuccessful as well as the service manager. I'm filing this complaint on every review/ complaint outlet possible. STAY AWAY FROM DELRAY MERCEDES, THEY ARE A FRAUD and THIS IS MY PROOF.
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